Managed IT Services Brochure

www.auravox.us

Managed IT Portfolio Remote monitoring and management to continually monitor the stability and security of your IT network

WHO WE ARE

A Division of AuraVox AURAVOX is a leading expert on the services we all need to excel in today’s business world: IT & networking, internet, and telecom. We’re driven by two core principles, which are to ensure you have “always on” IT and telecom, and to enhance your business’s productivity with personalized technology. Businesses benefit from our fully managed IT, voice and internet services that keep their computers, phone lines, and emails working around the clock.

We’re more than an IT expert to our clients. We’re a trusted business partner who understands their needs and is dedicated to customizing solutions that help them achieve their goals.

AuraTech is a high-powered division of AuraVox with a dedicated network operations center focused on resolving complex IT challenges.

Businesses benefit from our fully managed

Key missions for our clients: 01

STRONGER DATA SECURITY

02

IMPROVED PRODUCTIVITY

03

REDUCED IT EXPENDITURES

IT, voice and internet services that keep their computers, phone lines, and emails working around the clock.

Many businesses today continue to use the reactive model and handle IT issues as they arise. Below is a comparison of the reactive vs. proactive approach.

It’s easy to see the benefits of becoming proactive!

AuraTech

From Reactive to Proactive Reactive IT

Proactive IT

1. An IT issue is detected.

2. You can contact your IT solution provider.

3. Once you reach your IT provider, you describe the issue as you understand it.

4. If the issue cannot be resolved via email or phone, your IT provider will need to travel to your location.

5. Once at your location, the issue is properly diagnosed.

6. The issue is resolved.

1. An RMM tool conducts oversight of your network and IT assets 24/7.

2. The RMM tool alerts your MSP to a potential issue or an issue about to occur.

3. A centralized dashboard allows for remote diagnosis and remediation of the issue by the appropriate technician - without disruption to your business flow!

Services Model

Services Model

AuraTech Monitors Health and Performance

Remote Monitoring & Maintenance AuraTech provides proactive IT managed services using a remote monitoring and management platform (RMM) to continually monitor the health and performance of your IT network – without any kind of disruption to your employees’ activities. Our robust RMM platform supports early detection and remediation of issues before they cause downtime or data loss.

REMOTE MANAGEMENT Remote monitoring and management of your workstations, servers, routers, printers and other network devices to ensure your IT support and management tasks are performed remotely, non-intrusively and effectively without interrupting your workflow.

ASSET MANAGEMENT Identification, tracking, auditing and management of all workstations, servers, printers, routers and mobile devices from acquisition through disposal to ensure your IT assets are in compliance with all licenses , have the proper configurations and can be tracked and located if needed. IT asset management also enables you to more accurately plan and budget for future IT purchases.

PATCH MANAGEMENT Identification and automatic updating of all software patches and hotfixes to all of your devices giving you the peace of mind that all patches are up-to-date and your system will continue running at optimal performance.

NETWORK MONITORING Monitoring and controlling critical items in your infrastructure through powerful monitors and scripts to ensure potential issues are identified and resolved before they can affect your network performance.

HARDWARE & SOFTWARE INVENTORY Collection and tracking of hardware and software inventory from Linux, Mac and Windows operating systems so you have a complete record of all of your IT assets.

EMAIL & BROWSER SUPPORT Receive fast, secure, remote technical support on Email and Browser issues or inquiries.

THREAT MANAGEMENT Monitoring of the Windows event log and immediate remediation of critical events safeguard your network against unexpected crashes and data loss.

SOFTWARE DEPLOYMENT Installation of software services to one device, a group of devices or to one or multiple locations ensures no device is overlooked when installing new or updated software.

ANTIVIRUS & MALWARE Effective management and detection of continually evolving threats and malicious software attacks, including protection from spyware, spam, and phishing scams. Our antivirus services include comprehensive monitoring and deployment of virus definitions and updates so you know your network is always protected.

SOFTWARE TROUBLESHOOTING Microsoft Office and leading third-party applications on Microsoft and Apple desktop operating systems.

AuraTech is your Source for RMM Services

Intelligent & Complete IT Services We provide the proper upkeep and maintenance of

helps them better innovate and provide new solutions

your mission-critical systems, functioning just like your

for your business model.

internal IT department, without the costly salaries. Even if your organization does have an internal IT department,

Our highly skilled network consultants are specially

we can work alongside them to perform the daily

trained to manage and develop existing network

maintenance that they might not have time for. This

infrastructures in order to save companies money and improve their business processes. AuraTech delivers robust

IT systems and sophisticated applications.

AuraTech can integrate cloud, data & internet services delivering the performance and storage capabilities that your business needs. Take advantage of powerful, enterprise-class services whether on-site or in the cloud.

We can provide scalability and mobility with a focus on productivity, cost-effectively.

AuraTech’s Remote IT platform puts an entire team and their expertise on-call to resolve technical issues quickly and reliably.

Your Source for

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Managed IT

Our backup and recovery solutions are designed for fast-growing organizations like yours as you modernize your data protection. Protect anything everywhere with

Much more than a traditional help desk, our services

incredible ease, recover your environment in minutes

provide our customers with professional and immediate

without affecting users and scale backup and restore

support without the costly overhead.

capabilities based on your growing needs.

Our remote

support specialists can handle over 76% of IT issues remotely focusing on rapid response time and first-call resolutions.

IT Essentials

Keeping your software and firmware up to date is crucial to keeping your workstations and servers running smoothly.

New viruses, Trojan horses, and other malware are created everyday, and our services take care of essential maintenance that your computer systems need.

AuraTech’s on-site services team is fully staffed and available to assist customers with IT requests that cannot

Security & Compliance

be handled remotely. With professional experience to resolve issues that require a technician to be on location, you can trust in fast response times to common IT issues without the need to add additional staff and overhead.

Hosting & Cloud

Remote Monitoring & Maintenance

Network Architecture

Virtualization, Backup & Storage

Infrastructure Management

Applications & Databases

Managed Security

Telecom Network Services

Server, Desktop & Mobile Devices

Why hire an IT employee when you can get better support for less?

Without reliable IT support, technology downtime and inefficient systems erode your productivity. Doing it yourself takes valuable time from your business, but hiring an inhouse technician isn’t the most cost-effective solution; and even then, they are just one person with regular working hours.

AURAVOX’s Remote IT Help Desk Support puts an entire team and their expertise on call to resolve any tech issue you have quickly and reliably. Our proactive maintenance will also ensure fewer IT issues arise and your productivity stays high. This service is available in a variety of plans to fit your budget, so you only pay for what you need.

AuraTech Remote Help Desk Pricing

Remote Service Plans

The AuraTech Remote Support service plans are designed for those Customers that either do not have an in-house support program in place or have an economically feasible alternative to offer additional support for repetitive mundane tasks and allow the in-house support team to focus on more critical needs.

What We Do for Your Business 01

02

Less Time Spent on IT

Unlimited Remote IT Helpdesk Support

More time spent nurturing your customers and growing your business.

Our RMM allows mobile access to customers, ensuring service and support Mon-Fri 6:30 am – 6:30 pm or premium service 24/7.

06 Little Disruption to Operations Regular maintenance and support services are performed stealthily without disrupting your employees or workflow.

03

How We Help

Customized Reporting

Provides complete visibility into your network health and IT issues, allowing for timely budgeting of IT expense.

04

05

Maintained at All Times

Reduce Overall IT Cost

Ensures your IT network and assets

All recurring maintenance tasks, including

remain operational, allowing you to avoid

Windows updates, disk defragmentation

unexpected expenses.

and disk cleanups are properly updated and maintained at all times, during off-peak hours.

“Among current users of managed services, 46% of firms have trimmed their annual IT expenditures by 25% or more as a result of their shift to managed services, including 13% that have slashed annual IT expenditures by 50% or more on the IT functions they have given over to an MSP.” - CompTIA, Trends in Managed Services study

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Contact us for Info:

713-554-4220 Option 2 for Support Option 3 for Sales

Email: solutions@auravox.us

Option 4 for Accounting

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