Prohoc Scope #1 (01/2014)

Prohoc Stakeholder Magazine 1ST Issue Fall 2014

BUILDING THE LARGEST TRI-FUEL POWER PLANT IN THE WORLD GREETINGS FROM THE SITE: JORDAN — 18

On the cover:

LNG TERMINAL TO PORI NEWS — 12

RE-INVENTING PROHOC THE NEW STRATEGY — 4

www.prohoc.fi

Contents — 4

17 Recruiting the talents

Re-inventing Prohoc Storytelling the reshaping and change process behind the Project Partner strategy.

6

ProManagement Adding service into projects. Introducing Prohoc’s new project management services and giving insight to some of the areas where a Project Partner can create value.

10 Your Best Resource Let’s look at how others do it and make everything differently in a fresh way. Introducing how Staart had a clean canvas and painted a masterpiece.

14 Prohoc Rescue Over the waves and far away. Proudly presenting the work of the volunteers taking care of offshore safety in the Quark Archipelago area.

16 Brisbane on a plate

What about working today in a distant island somewhere in Pacific Ocean and tomorrow maybe in Africa? Let’s take a look into the profiles Prohoc is seeking.

18 Building Jordan Building the worlds largest tri-fuel power plant in Jordania can be a challenge. Markku will introduce how it was made into to success.

21 Networked by Jakamo Introducing the ready-to run platform for cross-company cooperation and B2B information sharing.

22 Documentation counts Iiro is introducing project documentation services and how it has become an important part of Prohoc’s value proposition.

Brisbane became very familiar for some of Prohoc’s project experts during this year. Now we’ll have some insight and some tips for its cuisine.

Prohoc Scope is a stakeholder magazine giving insight to the daily business and development of Prohoc Oy and its personnel. PUBLISHER: Prohoc Oy EDITOR-IN-CHIEF: Matti Manner LAYOUT: Staart PRINTED BY: Arkmedia, Vaasa, Finland. Papers and inks used are eco-friendly and produced responsibly.

2

Editorial from the Chief

THE BEGINNING OF A CONTINUOUS DIALOGUE Dear reader. You’re holding the very first Prohoc Scope – a business magazine, in your hands. In my perspective this really culminates the major corporation change we have undergone during the past 12 months, moving step by step towards bigger leagues.

During that time, we have really worked hard in challenging and defining our mission and vision statements, and aligned our strategy accordingly. We have been meeting and talking a lot with our customers and looking at the market from several different perspectives to define our “blue ocean” strategy – our vision of an uncontested market space, where we can bring differentiated value-added services for our customers.

In this issue of Prohoc Scope, besides introducing our new corporate image, we will talk about this change process and introduce some of our newly restructured services and managerial processes in more detail. We’re happy to present some early proof that we’re moving into the right direction by giving insight into some of the major projects we have successfully carried out during this year.

As we really are in a customer service-business, a continuous dialogue with our customers is of fundamental importance to us.

Therefore I urge all of the readers to express your feedback, thoughts and questions back at us. I’d be happy to hear your perception on our chosen path and also on this first ever issue of our stakeholder magazine. Meanwhile, enjoy your reading! We look forward to working with you in your future business needs and strive to become your trusted Project Partner.

Matti Manner

CEO

Sport enthusiast, yachtsman and all-around business engineer Matti is the chief executive officer of Prohoc. After traveling around the globe trying to find world class suppliers he is now navigating Prohoc to become one.

TWITTER: @MattiManner

3

Disruptive service innovation?

THE STORY OF RE-INVENTING PROHOC How to harness a disruptive change in an engineering service business and utilize that as a differentiator? This was pretty much the question in the whiteboard when we started to reinvent ourselves and our services at Prohoc.

ommitment I

t was not merely a minor change in the way the business was ran, but rather a major paradigm shift for the company. Although we went through a number of strategic analyses, it all came down to very basics in every business. Identifying and analyzing the customer, competition, trends and our competencies. Basically looking at the market by utilizing Porter’s five forces model and combining the findings with a Strategy Canvas (Blue Ocean) methodology.

Selecting the customers we want to serve and analyzing their market rivalry was the first step. Looking at the challenges they are facing today with the volatile and unpredictable market and with the strong competition they are up against from the emerging markets.

Then coming to a question on what are the real challenges they are facing today and in the future, and how we could support their competitiveness in that market place. Later looking at the rivalry in the market we were heading to. Where is the future competition coming from and what could we do differently? How could we establish a somewhat uncontested market place where we could

turn our competencies into services which are not really competing against traditional competition, but rather bringing an alternative way for our customers to manage their business?

When looking at the trends behind the mega trends and the strengths that we possess it was evident that two factors were the most important key findings that we had in front of us: Projects and Customer Service.

PICK THE AREAS YOU WANT TO EXCEL, STRENGTHEN AND IMPROVE THEM EVERY DAY, THEN KEEP DOING THAT.

4

FOUNDATION FOR THE FUTURE SUCCESS

The first half of the foundation we base our company on is related to the fact that majority of the world’s GDP today is handed over to final investors in a form of delivery projects, and the customers we want to serve are running this business model. Then looking at the basic strategies one can pick: Technology – Operations – Customer. Which is the one where Prohoc could add most value to its customers? Without a major disruptive innovation knocking on the door, It was evident there is no room to start going after certain technology.

Technology today moves so rapidly and is even replicable

xce

UTPERFORM

rustworthy

ellence

"When looking at the trends behind the mega trends and the strengths that we were carrying, it was evident that two factors were the most important key findings that we had in front of us: Projects and Customer Service."

RANSPARENCY in no time for an SME to fight against. Then Operations.

Having a lean process and continuously improving the value chain are surely must haves, but it’s doubtful that one could sustainably compete with only that spearhead when the company comes from a high cost base country such as Finland.

Customer centricity is about long-term relationships and serving a selected number of key accounts with a service proposition which is designed customer specifically. It became an easy exercise to decide to build on our strong will of best-in-class customer service in the industry. It’s not about writing it down into a statement, but really walking the walk every day. Ease of doing business, solving the problems hands on and delivering to promise. It is the other half of the foundation we build on.

PROJECT PARTNER – BROTHERS-IN-BUSINESS The outcome can be written in two words. These are words that define our ideal customer perception of us: Project Partner. Then one could ask what’s really behind those two words? Picture harsh conditions in a battle field and a way in which battle buddies (in Finnish: Taistelijapari) operate in combat. In the Finnish Army it became one of the grounding principles in combat and has since

been adopted world-wide. Between the two soldiers there are mutual trust, a common goal and similar incentives, values, beliefs and ways of working but as an important difference, a complementary set of skills and abilities.

They progress in the combat (read project) by turns, each time the other one providing covering fire. The values they carry and the way they strive towards the same goal are similar with the grounding values we want to bring to our customers. Offering them an extended arm when needed, filling the competency map with special expertize or helping to mitigate risks in a complex project.

You’ll find some further insight into our new services in this issue when we’re presenting our project management and documentation services. These services are designed around the same principles, projects and customer service. It’s just like the author of famous business books Good to Great and Great by Choice - Jim Collins is always saying: Pick the areas you want to excel, strengthen and improve them every day, then keep doing that. The next day and the day after that. Simple as that, but requires discipline and belief in these values. Luckily we have the most committed team to execute our chosen strategy. A team of highly motivated professionals doing their outmost every day for Prohoc to become Your Best Resource!

5

ProManagement is about Prohoc’s managed Project Services

PEOPLE, PROJECTS & PARTNERSHIPS

6

Matti Manner CEO

"We at Prohoc see project business as a relay race, where the success is determined by successful selection of the team members, setting the right strategy and striving towards the goal as a team with highest determination and perseverance", sums Matti Manner, CEO of Prohoc.

O

ffering its industrial project expertise as a managed service solution today represents the new strategy of Prohoc Oy. Although in the past there have been a number of turnkey deliveries when it comes to some control systems, electromechanical sub systems or trace heating systems for mining and energy industries, the majority of the services have traditionally been sold within expertize consulting or resourcing services. Today Prohoc’s project management services, i.e. the ProjectPartner strategy of Prohoc, represent an alternative value proposition including higher value-added services, project managerial flexibility and even some risk mitigation for the customer.

The services are not only organized in a traditional subcontracting way, but rather with a partnership and an extended project team approach. Project steps are predefined and there is agreement on the activities handled by Prohoc and those over which the customer maintains full ownership and control. To picture it in a simple way, one can imagine a Gantt-chart where together with the customer tasks are selected for each party, the liabilities are agreed upon, and the T’s and the C’s are set for performing those tasks. Ideally both parties strive for a successful execution side-by-side, aligning their incentives for a mutually beneficial cooperation.

THE SERVICES ARE NOT ORGANIZED IN A TRADITIONAL SUBCONTRACTING WAY, BUT RATHER WITH A PARTNERSHIP AND AN EXTENDED PROJECT TEAM APPROACH

Among the new Project Partner services Prohoc offers PM, EPCM and other project management services for large scale industrial investment projects. Prohoc’s services can include all steps from initial project planning to commissioning of the systems including full project documentation. Prohoc’s strength is its broad expertize in combining mechanical and automation activities and taking care of smooth erection at construction site.

Prohoc fulfills project management needs with a vastly experienced and multi-disciplined engineering team.

This versatile team has competence to support in all stages of the project lifecycle, from feasibility studies to erection, operation or decommissioning. “Our engineers are more hands-on doers, and real-life MacGyver-type problem-solvers, rather than just coordinators I would say”, says Matti Manner, Prohoc CEO. These doers are supported for example by Prohoc’s project documentation team, which provides, also directly to the customer, a total documentation solution.

A project specific team is established for each separate project, utilizing a pool of 200 project experts from all technical disciplines. Lately there has been some key recruitments to strengthen the project management team. Since the beginning of 2014 the total increase in personnel count has been more than 20. One of the advantages of Prohoc is the internal flexibility between different services. “We might support our customer in a project with couple of our project consultants, or the same experts can be part of our ProManagement team in the next project”, says Pertti Snellman, Senior Project Manager, Prohoc. Continues on next page ≥

7

PROMANAGEMENT SERVICE IN A NUT SHELL Prohoc’s services are customized for each project. The center of excellence is competent people, superior customer service and existing partner network. Prohoc offers expertise to complement core competencies, mitigate and share project risks and ensure a successful delivery of the project.

PM SERVICES – A PROHOC MANAGED PROJECT Prohoc’s PM Service is about managing a project on Customer’s behalf. Prohoc provides a project team and full coordination of all steps from planning to erection, or whatever the scope might be, while Customer can focus on their core business and allocate internal project resources in an optimal way. “This is a kind of hired project team –service, where our customer trusts their project delivery for our responsibility”, describes Pertti Snellman.

EPCM SERVICES – PROHOC’S TURNKEY DELIVERY Engineering, Procurement and Construction Management –contract arrangement, where Customer defines scope, budget, quality and project duration. Prohoc delivers the project and always keeps the customer well informed with a dynamic communication process and modern project collaboration software. Typically Prohoc’s scope is taking care of certain entity or subsystems in a big project delivery. “It might be a turnkey EPCM, or without the engineering, again this is a service that is customized for each customer and each project”, says Matti Manner.

PROMANAGEMENT CASE FOR MINING INDUSTRY During 2014 Prohoc has been heavily involved in a mine expansion project, signing an agreement with Metso Minerals (Sweden) AB regarding EIC (Electrical installation and Control) delivery for mine extension project up in the northern part of Sweden.

Prohoc’s scope of supply has been installation of electrical and instrumentation equipment, delivering auxiliary control systems, cabling of equipment, and testing and commissioning of the final electrification.

“Metso was attracted by Prohoc Oy’s ability to meet the requirements in this demanding project both from competency and scheduling point of view”, says Jan Olofsson, Senior Strategic Project Purchaser, Procurement & Logistics, Metso Minerals AB. OTHER PROMANAGEMENT REFERENCES • Trace heating systems for mining and energy related projects • Gas detection and protection systems • Lube-oil monitoring systems for marine and energy projects • Turbo washing systems and turbo-generator installations to diesel power plants

8

AUTOMATION ENGINEERING around the globe What is the most memorable project for you so far?

It must be Guyana. I was over there for three months. It was a very well organized and managed project. We got everything done on schedule.

At the site there were four Finnish guys as Wärtsilä representatives: me (automation engineer), Jarmo Tuohimaa (electrical supervisor Prohoc), a mechanical supervisor and the site manager.

We had great team spirit, despite occasionally working long hours. Everyone completed their tasks consistently and we also helped each other when needed. The task was to replace the generators in an existing power plant with a new one and to update the automation systems involved.

What would you list as your special expertise?

I am experienced with and have specific knowledge of gas detection systems in general and the automation within them, Wärtsilä automation systems, trouble-shooting and problem solving at site.

What is the most challenging area in your work?

Automation is always related to electrical and mechanical systems, so you have to know a little about everything in addition to automation. Automation systems also affect multiple systems (depending on machinery of course), not just the one you are taking a look at, so you have to have a good understanding about the whole entity.

What is the most important thing in making the “project-life” satisfying / enjoyable abroad?

The accommodation must be the single most important thing. I usually live in hotels since my gigs normally last only 1-6 weeks. Good accommodation and working internet connection are crucial; if those two are in order, you can get pretty far no matter what’s the location. In general I appreciate seeing the world, getting greater perspective and getting to know different cultures a lot.

How would you describe Prohoc as an employer?

2013 I was on the road around 150 days in. When you are travelling that much, it is really important to know that everything is taken care of (travelling arrangements, visas, tools, insurances etc.). You can definitely say that all these things work well at Prohoc.

Our network of experts also gives me a good feeling in taking up new challenges, I know that I can partly rely on my colleagues’ knowhow when needed.

Name

Tauno Annila

Education

BEng. Automation

Job

Automation Engineer, Project Engineer

Age

33

Hometown Team Prohoc

Laihia since 2011

Tauno’s projects include: Wärtsilä: 2012 Saudi Arabia, 2013 Jamaica, 2013 Guyana, 2013 Ecuador, 2014 El Salvador Andritz: 2012 Russia Kv-Tekniikka: 2011 Norway, 2014 Outotec Pori, 2014 ASM-Microchemistry Espoo Konecranes: 2014 Germany, 2013 SSAB Sweden, 2014 Norway "In Guinea, after one workday we got an idea to go see what a ”Phagwah” party is.

A bit messy but fun Phagwah is a Hindu religious holiday observed in March to celebrate the triumph of good over evil. Hindus traditionally wear white on Phagwah day and indulge in the throwing upon each other of a harmless coloured liquid called abeer."

9

The Main News

Story behind Your Best Resource C "YOUR BEST RESOURCE – IT CRYSTALLIZES THE CUTTING EDGE OF PROHOC, STRIKES A CHORD AND HAS A REAL MEANING FOR EACH CUSTOMER, JUST LIKE GOOD SLOGANS DO.” Marissa Forsbacka ACCOUNT DIRECTOR OF STAART

10

NEWS

reating a new brand or even just upgrading the existing one is always a long journey. Prohoc started this journey with advertising agency Staart in August 2013 and the present brand was finished after a couple of months. The reforming process was put into action with Staart’s Brändifiilis pattern. Just after a few weeks of getting to know each other, we had a workshop and a whole new brand unity, including our renamed service package ProServices, was created.

“Cooperating with Prohoc was successful straight from the beginning and has continued well and rewardingly. A big high five for Prohoc for being so bold to make changes!“ says the Account Director of Staart, Marissa Forsbacka. Now Prohoc is standing out from others and we have had very positive feedback about the new look and image.

“We at Prohoc have been very satisfied about the whole process and especially the outcome. After the change it has been easier for our customers to understand the services that we offer”, Iiro Wesslin, Business Development Director of Prohoc sums up.

“The real Prohoc wasn’t standing out with the old brand. That was one of the main reasons that the change was needed. Prohoc is a partner for industry who improves the competitiveness and efficiency of its customers. With this new image, we wanted to crystallize that image about Prohoc’s superiority”, continues Marissa Forsbacka. Now Prohoc is seen as more convincing. The new look has been implemented all the way from the new logo to the websites and finished templates.

Nowadays the significance of a good brand is growingly important. Forsbacka explains that a good brand is a combination of the right feeling, significant marketing communication from customer’s point of view and the best possible service. In other words, a good brand has a significant meaning for its target group and differs from competitor companies – it must have a unique identity and be significantly different.

“Prohoc is distinguishable expert in project industry in a bold and positive way”, says Forsbacka.

Subcontracting 2014 Trade Fair:

PROHOC AS PART OF VAASA ENERGY CONSORTIUM

Prohoc was a part of EnergyVaasa’s department during the Subcontracting Trade Fair.

T

he Subcontracting Trade Fair gathered almost 17’000 exhibitors, guests and visitors in Tampere 16th-18th September. There were around 1’000 exhibitors from 21 countries this year. Prohoc crew was representing the company and informing about the newly developed services together with other Energy-Vaasa companies.

Topics of the trade fair were the situation of the global finances and export activities in addition to mechanical engineering, which was the main theme for this year.

“The event was a success and Tampere was once again full of positivity. What is remarkable is the fact that the number of visitors increased even though the economic situation is challenging. It is a strong indication that industrial companies find the Subcontracting Trade Fair important. Over the three days it became clear that companies really want to make Finnish subcontracting expertise more known”, Jani Maja, the Product Group Manager of Tampere Trade Fairs explains.

“We got to meet a lot of new and existing clients.

Our renewed brand and services gained a lot of positive attention. It is also import for us to be part of the Vaasa region consortium. I want to thank Pohjanmaaexpo for making all the arrangements so easy for us”, Prohoc’s Iiro Wesslin states.

11

LARGE SCALE LNG-TERMINAL TO TAHKOLUOTO Technology, engineering and project management company Neste Jacobs will perform EPCM services to construct Skangass' LNG terminal in Pori, Finland. Neste Jacobs will carry out the Engineering, Procurement, and Construction Management for Skangass during the years 2014 to 2016. The upcoming terminal can store up to 30.000 m3 of liquefied natural gas.

The terminal in Tahkoluoto will contain Finland’s first large scale storage unit and distribution center of Liquefied Natural Gas. Liquefied natural gas (LNG) is natural gas (predominantly methane, CH4) that has been converted to liquid form for ease of storage or transport. It takes up about 1/600th the volume of natural gas in the gaseous state.

It is odorless, colorless, non-toxic and non-corrosive.

LNG is in the early stages of becoming a mainstream fuel for transportation needs. It is being evaluated and tested for over-the-road trucking off-road, marine, and train applications. There are known problems with the fuel tanks and delivery of gas to the engine, but despite these concerns the move to LNG as a transportation fuel has begun.

Prohoc’s Veli Vuorenmaa has started to supervise the civil construction works at the Tahkoluoto site during the summer of 2014. Veli has vast experience in construction projects from around the world, which he has acquired during nearly 30 years.

12

Did you know this about Prohoc?

CUTTING EDGE PRODUCT DEVELOPMENT IN THE EARLY 2000’S Prohoc developed a real time lubrication-oil level monitoring system named Oilstick 320 in 2002. It started out when one of the customers of Prohoc was struggling with traditional dip-stick watching system and wanted to automate the process and make it more controllable.

“Compared to traditional dip stick, Prohoc’s electronic system represents a completely new generation of accurate, real-time measurement that eliminates the potential errors and reduces the time associated with manual measuring. Reliable data on oil level is available 24/7”, Martti Manner, COB of Prohoc explains.

Alarm functions can be tailored to warn if the lubricant levels fall too low to get the personnel to fix the situation. It can also be connected to an automatic filling system for completely hands-free operation. Thanks to the reliable PLC-design and simple interface, the Oilstick 320 can be connected to virtually any operating and/or monitoring system.

The PLC-system counts the oil consumption g/kWh in real time. If the consumption changes radically, it is always an indication of possible fault in the motor.

“The installation is made extremely easy, the Oilstick 320 can be fitted to existing installations or to new engines during the manufacturing process. The system has been tested thoroughly with different engine types and has been installed in numerous power plants and marine applications”, Martti says.

The Product consists of an aluminium cylinder which is bolted to a special load cell, made of stainless steel.

The combination is fixed using a special designed bracket inside the engines oil sump. The system is designed to eliminate all lateral forces caused by movement of the oil or the vessel itself.

Prohoc still delivers 5-30 Oilstick320’s annually. It has been implemented in more than 100 motors and in more than 20 power plants globally.

The Facelift

OF THE VAASA OFFICE REFLECTS PROHOC’S NEW BRAND T he operations of Prohoc have grown substantially in the past few years. As a consequence, a need was felt to update the office premises of Prohoc to better meet growing space requirements and at the same time to reflect the new brand image. Both the production premises and the other office areas were renewed and modernized. A newly created lobby area reflects Prohoc’s new brand image with its bright colors and even a sofa in the shape of Prohoc’s scope logo. As a nice eye catcher, one of the walls of the lobby depicts a sight from Stömberg’s Pitäjänmäki motor factory back in the 1920’s.

A significant change is the move of the documentation production into a larger premise with capacity and space to grow its operations as expected. “The new facilities are far more practical for us to use” according to Esa Siirtola from ProDocumentation production. On an added security aspect he continues “All comings and goings of people can be supervised and there is plenty of more space for storage use and the actual production of documents.”

“We are extremely happy with the outcome!” Prohoc’s Minna Vakkila states.

The Prohoc building was designed by Alvar Aalto in 1946.

In the past, the building was used as a center warehouse of Strömberg and later ABB, where after KOY Aadomus acquired the ownership a couple of turns later. Nowadays the building is protected and it is actually the only building at Strömberg park which not in the ownership of ABB.

NEWS

13

OVER THE Improving WAVES AND offshore safety FAR AWAY I

n the spring of 2014 Prohoc and the Sea Rescue Association of Vaasa started their cooperation and Prohoc got an honour to be the main partner in this important project to acquire a new lifeboat to Vaasa. Eventually one of the eight Atlantic 75 lifeboats bought to Finland was handed over to Vaasa on 7th June 2014.

In the christening ceremony the boat was named PV Prohoc Rescue by Minna Vakkila, the godmother of the lifeboat. Prohoc wanted to invest in safety of both volunteers and all other boaters. “We share same values with the volunteers working in the Sea Rescue Association. Therefore we were very enthusiastic about the cooperation straight from the beginning”, says Matti Manner, CEO of Prohoc Oy. THE SEA RESCUE TAKEN CARE OF The Sea Rescue Association of Vaasa is one of the member associations of The Finnish Lifeboat Institution.

It takes care of the rescue preparedness in The Quark Archipelago area. Vaasa’s unit is run by 25 volunteers.

Two boats, PV Wärtsilä Rescue and PV Prohoc Rescue are ready for rescue actions during the open water season around the clock. PV Wärtsilä Rescue is a bit bigger, it’s a Boomeranger C-3500 SAR Cabin Patrol rigid-inflatable boat and PV Prohoc Rescue is much alike but without a cabin.

14

“The boats are used to support each other. Prohoc Rescue suits better for shallow bays and shores, but thanks to its’ unbelievable seaworthiness, it is suitable for open sea as well. We don’t know any other boat model in the same size range, what would be this stable in hard conditions”, says the Chairman of the association Kaj-Erik Loo. PV Prohoc Rescue has been in active use since the initialization. “Prohoc Rescue has for example rescued an exhausted canoeist from archipelago, evacuated a person from a fishing boat from the middle of thunderstorm because of a transmission fault and tugged several boats suffering from technical faults”, Kaj-Erik Loo continues.

WORKING HAND TO HAND When it comes to safety, Prohoc wants to make sure that everything is done correctly and the best possible way.

“We wanted to support this important job of volunteers and show our appreciation towards their rescue actions”, says Matti Manner.

“The boat has taken its’ part well in our operations.

We are very proud about our cooperation with Prohoc.

Without such support volunteers couldn’t do their job offshore. Luckily there are companies like these, who share the same values as we do!” summarizes Loo.

"PROHOC RESCUE IS AT IT’S BEST IN SHALLOW BAYS AND SHORES BUT THANKS FOR ITS’ UNBELIEVABLE SEAWORTHINESS IT IS SUITABLE FOR OPEN SEA AS WELL." Kaj-Erik Loo CHAIRMAN

PV Prohoc Rescue is a rigid-inflatable lifeboat navigated by crew of 2-3 persons. In rescue operations every minute is crucial. Safe and proper equipment is needed when rescuers leave the landing.

PV PROHOC RESCUE Type

Atlantic 75

Operating Range

60 sea mile

Length

7,5 m

Weight

1,8 t

Width

2,64 m

Speed

32 s

Crew

2-3

Draught

0,8 t

15

Greetings from the site

AUSTRALIA

Brisbane

GET A TASTE OF BRISBANE B

efore World War II, the Australian cuisine was based on English traditions. Luckily, the range has since become a lot wider. Of the 2.24 million residents of Brisbane metropolitan area, more then 28% are born overseas. Therefore, for a friend of multicultural cuisines, ”Brissie” is a heaven. But the traditional Aussie food is also worth tasting. Nearly anywhere in the city you’ll find delicious gourmands – you just need to decide what to have.

The food in Brisbane is based on fresh, quality local ingredients, such as fresh fruit and vegetables, lamb and seafood.

Remember what mangos taste like in Finland? Sweet, but with a hint of pine tree. In Brisbane you can forget that side taste and enjoy a soft and fully juicy fruit. Or lamb, which in Finland does not only produce wool, but also gives a minor taste of wool. Not in Brisbane – their lamb is so tasty and tender you wouldn’t believe it’s the same thing.

In fact, roast lamb has been declared the national dish of Australia. But there’s a lot more that the typical Aussie eats. Due to the hot climate, Australians are a BBQ nation. So on a typical Brisbanian’s plate you can find anything grilled: lamb, chicken, sweet potato, aubergine…

You can also experience the al fresco, outdoor eating in restaurants, as many of them have made sure to set their cosiest seats out in the terrace.

Most recently Prohoc’s experts were working in Brisbane with Cargotec’s project to deliver 14 Kalmar automatic stacking cranes and 14 Kalmar one-overone shuttle carriers to DP World Brisbane Pty Limited in Australia.

16

3 TIPS FOR A FOODIE IN BRISBANE 1

Check out Moorooka, Brisbane’s ”Little Africa”, where you can find restaurants serving Ethiopian, Eritrean or Sudanese food.

2

Enjoy Brisbane’s numerous food festivals, such as Night Noodle Market or Good Food & Wine Show.

3

Wander down the river in South Bank and pick just about any restaurant to enjoy delicious food and a fantastic view.

Seeking experts for

GLOBAL SITE WORK AND MORE Juhani Huhta is the manager of sales and recruitments at Prohoc.

Attitude is what matters when you start your work at a project site somewhere far away. Will you take it as an adventure and a valuable experience for your career or do you prefer sleeping in your own bed every night?

The first things on which we would like to learn more about you are:

• What is your attitude towards taking on new challenges and travelling a lot?

• What kind of skill-set do you have?

• What kind of team member you are?

NEW CHALLENGES We at Prohoc like to talk to our experts regarding their expectations on a new project when their current project is coming to an end. It’s not always possible to choose your next location but we still listen to specific wishes and try to make them happen. Our project sites can be found in various surroundings, anything from a jungle or desert to vivid metropolitan cities of the world. Sometimes you may prefer to work nearer to your family and home country and usually that is possible too.

We offer a wide range of project engineering and management services in a flexible way to fulfill our customers’ needs. The staffing schedules are quite often fast-paced. That’s why, in order to be able to meet the customer demand and offer the flexibility required by the

COULD IT BE YOU?

project business, we need to have a clear understanding of our staff and their skills, competencies and know-how.

IT´S ALL ABOUT THE RIGHT PEOPLE Often in project related work, situations and environments can change quickly. Especially when something unpredictable happens and you need to adapt yourself without delay, the personality and the straight up engineering skills appear.

Besides looking for engineers eager to work in international assignments and project sites around the world, we’re also looking for experienced project management, documentation and engineering specialists to meet our needs in various processes.

TAKE THE STEP AND SEND US YOUR APPLICATION! We operate around the globe mainly in energy, mining, cargo-handling, Oil & Gas and process industry. At Prohoc it ́s all about the right people.

If you would like to hear more about Prohoc and have a possibility to join our ProTeam, please visit: www. prohoc.fi/proteam. Convince us with your good attitude and skills by sending your application and CV to us. We shall be in contact with you and maybe the planning of a future together can begin!

What about working today on a distant island in the Pacific Ocean and tomorrow maybe in Africa? Would you enjoy working in a dynamic company with great colleagues, great customers and interesting projects around the world? We might just be the perfect employer to make that happen. Prohoc is in constant need of recruiting the best doers in the industry. If you have the right kind of hands-on engineering skills and real-life MacGyver attitude towards problem-solving, you might just be the one we’re looking for.

17

Greetings from the site

Amman JORDAN

18

BUILDING THE LARGEST TRI-FUEL POWER PLANT IN THE WORLD Historically an energy-poor country, Jordan imports almost all of its fuel.

Jordan’s fuel situation took a turn for the worse in the spring of 2011, when the source for 80% of its power generation, Egyptian natural gas, was cut off as a result of attacks on the Arab Gas Pipeline. Source: www.wartsila.com

S

truggling against circumstances, Jordan set a tough goal for itself: achieving energy self-sufficiency by 2020. To meet that end, in spring 2012 the National Electric Power Company of Jordan awarded a contract for the world's largest multi-fuel combustion engine power plant to a consortium consisting of Korea Electric Power Corporation, Mitsubishi Corporation and Wärtsilä.

The plant comprises 38 Wärtsilä 50DF engines generating a guaranteed 573 MW in extreme ambient conditions, all the while increasing the grid’s fuel flexibility by being able to run on natural gas, heavy fuel oil and light fuel oil. The load-bearing engines were operational in less than 25 months.

“After this month (October 2014) the project and the hassle is expected to quiet down quite a bit. Many site personnel have already left the site for a holiday or to take on a new project.”

THE PROJECT The Wärtsilä IPP3 and IPP4 projects in Jordan have included altogether 18 Prohoc site-engineers since the beginning of the projects. Prohoc’s engineers have worked in several disciplines, such as: Civil construction, Logistics, Electrical, HSE, Automation and Site Documentation.

Markku Anttila is working at the IPP3 site as a Logistics Coordinator. We got to interview Markku: ”Greetings from the site! At the moment finishing activities are taking place. Lot of testing and measuring activities are going on to check that everything is going as planned.”

What has been the most challenging issue in this project?

What are your tasks? ”I am responsible for the logistics over here. In general, all the goods that come or go, go through me. I also take care of local procurement and purchasing. Since I arrived here, I have done a variety of tasks, everything from paperwork and documentation to hands-on construction activities. Actually I’ve lived in Jordan for six years now”, Markku explains.

”The most challenging task in my opinion has been HSEQ-engineering and to take care that the safety criteria are met according to the protocol. The site is very multicultural and it places certain challenges what comes to safety practices. The project has proceeded without any bigger incidents even though the difference between western and local safety standards can be substantial.

We can say that the HSE-guys have done a great job!”, Markku sums up. Continues on next page ≥

19

How does the size of the project show? ”The Large size of the project shows here at the site with having lots of employees from different companies and backgrounds. The project also employs a significant number of locals after the construction and commissioning phases.”

Describe your typical working day. ”My typical working-day begins with a 40km trip to the site from our accommodation. The traffic can be slow from time to time, so we always need to reserve enough time for the transition. Working abroad on a project means that you don’t get to go home every night. That suits me well, but it is something to consider for anyone thinking about this line of work”, Markku states.

“An amazing thing about this project is that I have been able to work with my son Olli.” ”My job here is also very versatile; I get to do many different kinds of tasks. This job suits me well; after all I have done this kind of work for 16 years now! Every day is different and you always learn "TODAY WE RELIEVE something new.

HOME-SICKNESS Wärtsilä alone has

BY COOKING A employees here of more than ten naTRADITIONAL tionalities, which FINNISH PEA SOUP is definitely a rich(HERNEROKKA)." ness.”

How is Jordan as a country? ”Jordan is a great place to live and work! I have lived here for six years now, I think I must be the person who has spent the most time in Jordan from our site crew. I can even have a small-talk in Arabic nowadays. Everyone treats us well and all local people are nice.”

“I consider Jordan as one of the nicest countries in the area, good climate, all necessary services, rich culture and a whole lot to see. The Dead Sea for example is basically right next to us and the amazing historical city of Petra is really worth seeing.”

Any greetings to Finland? ”I’d like to send my greetings to all site-workers that I have got to know during past years. Today we are relieving home-sickness by cooking a traditional Finnish pea soup (hernerokka). We have an excellent team over here including some great chefs. Many times we prepare supper together and enjoy it with the squad. It’s a good way to relax after the day’s work.”

“Of course we follow the Finnish news and we hope that the economy will take a turn for better. Hopefully we can create more business and more jobs to boost the well-being of everyone. In the meantime, we work hard and wait for the next projects to come!”

20

Tri-Fuel Power Plant

THE FACTS Orderer Type Operating Mode Gensets Total output Fuel Wärtsilä's scope

AAEPC (KEPCO, Mitsubishi and WDFS) Wärtsilä 50DF multi-fuel power plant Flexible baseload & peak load 38 x Wärtsilä 18V50DF 573 MW Natural gas, HFO & LFO EPC in a Consortium

Jarl Matti Anttila Head of Marketing, Co-founder Jakamo Limited

WINNERS MANAGE SUPPLY CHAINS EFFECTIVELY Business relations have existed as long as there has been business between people. The first business relation was established when someone sold something to another person. The phenomenon of business relationship is old but the understanding of it still remains insufficient despite of positive development in the past decades.

T

oday, the most significant challenge of establishing a high performance business relation is the asymmetry of information. The subcontractor usually has a better understanding of the manufacturability of the component a customer is purchasing. The customer and supplier’s understanding of the product value can vary a lot. These kinds of differences in the shared information between companies lead to extra costs. Information asymmetry causes confusion. Confusion causes hassle.

Hassle causes costs – transaction costs.

Information sharing through common folders and files solves part of the challenge. However, the persons operating on the interface of the business relation can still misunderstand each other. Information sharing alone is not always enough to establish a shared view about a matter. Static information usually needs interaction and collaboration between people to create a shared view.

Network management has raised its significance in managing a company effectively. When the sales margins are highly competitive, the winners are companies that manage the strategic relations and supply chain effectively – both information and collaboration. Jakamo is a solution designed to manage cross-company cooperation. It provides context-based platform for information sharing and collaboration. Jakamo solves major challenges companies are struggling with in their day-to-day routines.

Explore Jakamo at thejakamo.com. We would be pleased to receive feedback. Call or email us. In Vaasa we’re located in the same premises with our strategic partner Prohoc Oy. If you’re around please stop by. We’ll introduce to you the latest innovation to manage the supply network and serve you an excellent cup of coffee.

21

Documentation COUNTS W

ords and graphics are essential. They define the perception of a company, explain how to use its products, answer customer questions and provide critical information. Today, technical content plays a more important role than ever in how companies, products and services are received and consumed.

Prohoc believes that documentation is a significant part of a customer’s product experience, even if the customer doesn’t open the manuals every time they’re obliged to. It’s something companies shouldn’t ignore or not pay close attention to. The bar for “good-enough” documentation is a thin red line. Is it something the legislation requires? Is it what the client insists in the contract? Is documentation produced 15 years ago still good enough, or even valid?

Documentation is meaningless unless it passes on the information the author intends to be understood.

“Our goal is always to achieve the best possible result considering the circumstances, not just pass the bar. It is our duty towards our clients to harvest our competence for the customers’ benefit”, says Iiro Wesslin, Prohoc’s Business Development Director.

“We see that designing and producing information and documentation should be done by professionals.

We’ve heard our clients complaining about constant challenges to complete a coherent project documentation package to their end customers.”

THE CHALLENGES The challenges Prohoc’s clients experience in their documentation process often culminate in three matters:

22

1

Lack of time and/or resources

2

Uncertain roles in producing and controlling the documentation

3

Uncertainty of requirements

For more information about Prohoc’s documentation services, contact iiro.wesslin@prohoc.fi

Prohoc’s answer to these challenges is to provide a flexible solution by offering resources, competence and possibility to outsource the whole process.

“We are part of your team: consultants, technical writers, illustrators, engineers and team leaders. We have the ability and expertise to deliver most any type of technical content that creates a positive customer experience, improves quality, and even enhances employee performance and sales”, Iiro Wesslin describes the Prohoc’s Documentation activities.

A ONE STOP SOLUTION Prohoc has put a lot of development efforts and resources to put together a total service solution that genuinely answers to the customer’s needs.

The service may consist of an individual documentation engineer or a team of experts to fill in the gaps.

The service can include designing, producing, managing, finishing and delivering the documentation. Prohoc can also provide a total Documentation Process Management service, where all or most of the documentation activities are outsourced to us.

“The goal is to make our customer shine in every possible way, producing a world class documentation being important part of it”, Iiro Wesslin states.

How to Improve Your

TECHNICAL DOCUMENTATION 1. DOCUMENT WITH PICTURES IF POSSIBLE This should always be kept in mind. The ultimate example could be IKEA manuals. There may not be a single word written in the manual even though the product can consist of 90 different components and the customers are supposed to assembly the whole thing by themselves.

2. GIVE EXAMPLES Examples are an excellent way for end users to quickly grasp concepts they may not fully understand. Especially operation, maintenance and troubleshooting areas of the instructions should always be described with in-depth examples of possible situations.

3. DON'T PRESUME TO ASSUME Even though the end user should be a professional, taking the “Tabula rasa” (blank slate) approach in producing the documentation usually leads to a prolific result.

4. ANTICIPATE PROBLEMS Your documentation should anticipate possible problems and provide a detailed plan and instructions for system recovery. Does the person working with the machinery know where to find the applicable documentation and any purchased vendor application documentation? All of these documents should be neatly organized.

5. TEST YOUR DOCUMENTATION Getting an external point of view for the whole documentation is preferred. In Prohoc we always bounce the documentation between two or more team members to get outside-the-box ideas and to spot possible faults.

6. HUMANIZE YOUR WORK This may sound like an unusual tip in producing technical documentation, but after all there’s always another person who receives and reads the documentation. How many times have you read a user manual and wondered if there really was a human at the other end of the creation of the manual – or if it was a computer that made that manual? Although you don't want to create a colorful novel, humanize the document just enough with some of your personality so the reader will feel a little more comfortable while reading it.

7. FOLLOW DEPARTMENT OR CORPORATE DOCUMENTATION GUIDELINES Create and follow standard formats and guidelines. This will help to ensure that important information is not excluded and allow easier reading by system users. And let’s state the obvious. Your documentation should be free of misspelling and grammatical errors and be done using STE-principle (Simplified Technical English), when written in English.

23

PROJECT'S DONE THE RIGHT WAY PROMANAGEMENT PROCONSULTING PRORESOURCING PRODOCUMENTATION

Prohoc Oy Virtaviiva 8 F, 65320 Vaasa Finland tel. +358 6 315 7700 www.prohoc.fi FOLLOW US: @ProhocOy