Progressive corporate brochure

stretching. delivering. always...

Progressive Infotech Pvt. Ltd. C 161, Phase II Extension, Noida 201305, India Ph: +91 120 4393939, Fax: +91 120 2563838 procare@progressive.in visit us at: www.progressive.in

We are a decade old company consistently delivering and

Building competencies across the ICT infrastructure domain to

exceeding our customer's expectations. Today, Progressive stands

continually offer business value to our esteemed customers is the

tall as a leading independent provider of end-to-end ICT

core of our organization. We do everything that it takes to bring

Infrastructure Services encompassing Design, Integration and

the best of breed, scalable and concurrent solutions to our

Management. In tune with the demands of tomorrow, we are

customers. Our quality certified processes and penchant for

committed to design and deliver a plethora of service offerings

delivery performance consistently drives best in class total

and solutions that are customized to your business demands and

customer experience.

needs.

Prateek Garg Managing Director & CEO

Stretching…

Vision

With over a decade of experience and expertise honed in designing, deploying and managing complex ICT Infrastructure solutions and services in domestic market, Progressive is stretching its' canvas wider by reaching out to global markets and enlarging solutions and capabilities across the gamut of ICT spectrum.

To be a preferred Technology Integration and Managed Services Organization for its Global Customers.

Delivering…

Delivering persistently to our customer's satisfaction has been the foundation of Progressive's Business Delivery Model. Our premise of Assured Reliability finds its roots in the tenet of offering the right service at an affordable price.

Mission “Progressive Infotech is committed to continually build a customer centric service delivery organization through the integration of people, processes and technologies, in order to continually move up the value chain while driving costs down so as to maximize value delivered to its customers.

Core Values Innovation Quality

Always….

We, at Progressive, believe that 'change is constant' and so is the need to grow and continually evolve to offer not just 24*7 reactive support but also the tools and methodologies to support & managing an adaptable organization. Our promise and commitment to stretch more, deliver more to partners to help them grow is the covenant that enshrines our growth.

Attitude Win

Collaboration

It is your mind that creates the world Courage is rightly esteemed the first of human qualities because it's the quality which guarantees all others Begin by always expecting good things to happen You were born to win, but to be a winner; you must plan to win, prepare to win, and expect to win Collaboration is the fuel by which a common man can achieve uncommon results

ICT Infrastructure Solutions • Managed Services • Professional Services

Outreaching to Outperform Progressive's journey towards excellence:

Integrated Quality Management System Progressive has an Integrated Quality Management System comprising of 3 certifications - ISO 9001:2008, ISO 20000-1:2005 (previously

End-to-End ICT Infrastructure Solutions from strategizing to

BS15000-1) as well as ISO 27001:2005 (previously BS7799)

implementation, acquisition to disposal, designing to

standards putting Progressive in a league far ahead of the rest.

management, on site to remote monitoring, Progressive offers a complete range of ICT infrastructure services.

People Excellence With over 1000 employees, and a wellqualified ITIL-certified technical team, Progressive boasts of a

24x7 Managed Services Capability Progressive provides a true

People Excellence process modeled on PCMM Level 3 standards.

24x7 Integrated Infrastructure Management Services

Progressive firmly believes that it's the people's abilities,

encompassing remote monitoring & management services

knowledge, skills and merits that are instrumental in raising the

through a world class NOC located at its HO in Noida.

quality bar and hence propagates equal opportunity employment

Professional Services Progressive helps you define & execute the

policies. This has led to a steady increase in the ratio of women in

right IT strategy for your business through Professional Services

the organization.

and its approach to build a Concurrent Infrastructure. Professional Services offerings encompass Virtualization, Database Migration, Data Warehousing, Business Intelligence, Enterprise Application Integration, Archiving, Messaging, Collaboration, Security and many more.

Pan-India presence With the central hub at Noida, a suburb of the National Capital Region (NCR), 13 own offices and direct presence at over 120 locations spanning the entire length and breadth of the nation, Progressive has a national footprint in the truest sense.

Expanding Global Footprint Progressive has made its foray into the global arena with the aid of partners and subsidiaries established in the Middle East & South East Asia. Leveraging on its

Social Corporate Responsibility At Progressive, we wish to implement programs and practices that reflect our values. Since we believe in Leadership by example, we took a small initiative towards corporate social responsibility by associating with social organizations like Smile Foundation and Chinmaya Mission. Smile Foundation is an organization which encourages society to provide education and health for underprivileged children.

Chinmaya Mission on the other hand is a trust that conducts spiritual camps and education projects to disseminate the wisdom of Vedanta and the practical means for spiritual growth. Our step in this direction is a humble attempt to support causes for the betterment of the society.

strengths and competencies in India, Progressive offers a complete suite of managed as well as professional services to its customers in the Middle East, Europe and South East Asia market.

Strategic Alliances Progressive has forged strategic relationships with some of the industry's most reputed technology leaders such as Hewlett Packard, Fujitsu, Avaya, Juniper, NetApp, Microsoft, VMware, Symantec, Citrix & RedHat.

ICT Infrastructure Solutions • Managed Services • Professional Services

ICT Infrastructure Solutions • Managed Services • Professional Services

The ICT Infrastructure Management Value Chain

Offering Complete Solutions Progressive's Solution - Centric approach covers a comprehensive offerings encompassing enterprise solutions, managed services and/or project based professional services. Enterprise solutions cover data centre, collaboration and network elements. Managed

Size the client requirement and design a scalable concurrent Infrastructure

services include infrastructure and security services. Professional services stack includes virtualization, Consolidation Consulting, Microsoft Consulting and Managed Services.

Plan & Design

Manage processes through ITIL driven approach

Deploy & Support Help technology deployment and provide the support services

Integrate the technology pieces and build a robust infrastructure for customers

Progressive’s Solution-Centric Approach

Professional Services

Operate & Manage

Build & Integrate

Managed Services

Optimize & Improve

Enterprise Solutions

Drive continual Improvement through analysis of trend data points to drive ROI for clients

Three Pillars of Progressive’s Offerings

Progressive’s Capabilities

ICT Infrastructure Solutions • Managed Services • Professional Services

ICT Infrastructure Solutions • Managed Services • Professional Services

Partners

Capabilities

Our alliances with premier global organizations help us deliver exceptional quality in the business of ICT infrastructure services.

Progressive is resolutely committed to endowing its clients with the finest in the world of ICT Infrastructure, and strongly believes that its business partners are an integral part of this ethical set-up.

Progressive's engineers are certified on various technologies including: Technologies

Capabilities & Certified Skills

Platforms

• • • • • • • •

Databases

• Oracle Certified Administrator (OCA) • Oracle Certified Professional (OCP) • SQL Sever 2005/2008 - MCTS

Virtualization

• VMware Certified Professional • Citrix Certified Administrator

Availability & Security

• • • •

Symantec Enterprise Vault 8.0 Symantec Backup Exec 12 Symantec Endpoint Protection 11.0 Symantec Backup Exec System Recovery 8.5

IT Service Management

• • • • • • • •

HP Operations Manager HP OpenView Windows/Linux HP OpenView Performance Insight HP Network Node Manager 7.x HP Service Manager HP Site Scope Kaseya Level Platform

Servers & Storage

• NetApp Certified Data Management Administrator • Fujitsu Interstage Certified Associate V9 • HP Storage Engineer (Storage Works MSA)

Virtualization

Networks & Communication

• • • • • •

Infrastructure Management

Unified Communication & Collaboration

• Office Communications Server 2007 - MCTS • SharePoint - MCTS • Unified Communication - Voice Specialization

Datacenter Infrastructure Operating Systems Platforms Networking Hardware

Communication

Information Lifecycle Management Firewall/IDS/AV / Anti-Spamming Content Filtering

ICT Infrastructure Solutions • Managed Services • Professional Services

Microsoft Certified Professional (MCP) Microsoft Certified System Administrator (MCSA) Microsoft Certified IT Professional (MCIT) Microsoft Certified Technology Specialist (MCTS) Microsoft Certified System Engineer (MCSE) Red Hat Certified Engineer (RHCE) Certified Novell Netware 4.11 Administrator (CNA) Novell Certified Linux Professional 11 (CLP11)

Cisco Certified Network Associate Cisco Certified Network Professional Check Point Certified Security Administrator Juniper Networks Certified Internet Associate Juniper Networks Certified Internet Specialist Avaya Certified Specialist

ICT Infrastructure Solutions • Managed Services • Professional Services

Our Enterprise Solutions Include

Managed Services Include

• Data Centre Infrastructure Solutions

Infrastructure Management Services (IMS) & Managed Security Services (MSS)

• Data Centre Design & Build • Servers and Storage • Virtualization Solutions • Availability Solutions • Backup Solutions • Platform Migration Solutions • Collaboration Solutions • Microsoft Messaging Solution • Share Point Solution • Unified Communication Solutions • Converged Network Solutions • LAN & WAN • IP Telephony Solutions • Contact Centre Solutions • Video Conferencing Solutions • IP Surveillance Solutions

Progressive has been our consistent infrastructure partner for provisioning of the data center and managed services including remote management across all our offices, plants in India and abroad. They have delivered “no questions asked” support services and always stood up to the constantly changing and growing business requirements at Dabur -24x7 with reliability Anil Garg General Manager–IT, Dabur

Progressive's cutting edge Network Operating Center (NOC), located at its Noida Head Quarters is one of its kind; providing 24x7 Infrastructure and Application Support Services using best-in-class Enterprise Management Tools. Our 24x7x365 facility and innovative remote monitoring and management technology allow organizations to fully leverage and manage IT infrastructure better.

Progressive's NOC is completely secured & reliable against any natural calamity. NOC conforms to internationally recognized security standards and are equipped with the state of art equipment.

• • • • • • • • • •

Built in secure facilities, Firewall, IDS, Encryption Uninterruptible Power Supply System (UPS) FM 200 - Fire Suppression System Biometrics Access System 24x7 CCTV surveillance system and intrusion alarms, with audit trails enabled Water Detection System Central Monitoring System Precision Air-Conditioner unit Raised Floor System Phone Logging System

Progressive's esteemed customers benefit from the industryproven quality standards of the ITIL, ISO 20000-1:2005 (previously BS 15000) and ISO 27001:2005 (previously BS 7799), used in RIM methodology. Progressive's NOC offers unique advantages to customers: • Technical consultants monitor and diagnose problems with digital A/V hardware and its associated software • Proprietary predictive maintenance tools significantly reduce/eliminate incidents of emergency maintenance

ICT Infrastructure Solutions • Managed Services • Professional Services

ICT Infrastructure Solutions • Managed Services • Professional Services

• Trained and competent staff can flag and fix potential issues before they affect customer's systems • Help desk services ensure that the support process will remains transparent and real time information must be shared with our customers through reporting portals Progressive's Security Operation Center (SOC) is well distinguished in terms of operations & its resistance against information threats. It is based upon a five step customary methodology which includes: • • • • •

Security event generation Collection Storage Analysis Reaction

The key competency of Progressive's SOC is its acquaintance with existing IT infrastructure and adversity towards data security risks. It acts as a shield between customer's data & external menace through its prime features such as: • • • • •

Preventing Network Based Attacks Preventing Host Based Attacks Eliminating Security Vulnerabilities Supporting Authorized Users Providing tools for Minimizing Business Loss

Key features & offerings in Managed Security which make it distinctive from other Security Services providers are: • • • • •

Managed Firewall Security Service Managed Intrusion Detection (IDS) & Prevention Services (IPS) 24x7 Monitoring, Management & Incident Response Real-Time Status & Reporting of Security Devices Change Management

Professional Services Progressive's philosophy is centered on partnership than just being a vendor. We provide our clients the partnering option that ensures a fully staffed & enterprise class Information Technology Department, at a fraction of the cost. With our Professional Services, we strive to involve process oriented approach with Consulting, Implementation & Project Services-where we convert your vision into reality through our project services at all levels.

From our hub of Technologies Services: Datacenter Stack ?

Virtualization ?

Storage & Security ?

Data Availability Services ?

Enterprise Management Services ?

Core Infrastructure Optimization Services - Microsoft Stack Enterprise Application Integration ?

Intra-Enterprise Application Integration ?

B2B and B2C integration ?

Legacy integration ?

Middleware - Redhat Jboss, Oracle Fusion, and IBM Websphere Data Management ?

Data Warehousing / Business Intelligence ?

Data Architecture ?

Data Integration ?

Data Quality Management ?

Up gradation & Heterogeneous Database Conversion ?

Data Protection and Disaster Recovery

For a better manageability and availability of e-mail services, centralised Microsoft Exchange 2007 based mailing solution along with Symantec archival and DR solution on HP platform was deployed in GAIL (India) Limited by M/s Progressive Infotech Pvt. Ltd. The solution was deployed timely and successfully adding value to the user experience all across 97 GAIL offices Gajendra Singh Executive Director, Gas Authority of India Ltd (GAIL)

Migrations ?

SAP Platform Migration - Application - Database Information Security ?

Security Architecture Design & Implementation ?

Vulnerability assessment • Risk Assessment services ?

Penetration Testing

ICT Infrastructure Solutions • Managed Services • Professional Services

ICT Infrastructure Solutions • Managed Services • Professional Services

Our Professional services related to enterprise solutions including but not limited to Data Center Collation Professional Services & Collaboration Deployment and Integration services

Engagement Models Progressive has built comprehensive mechanisms that facilitate ‘Customer Managed’, ‘Progressive Managed’ or ‘Jointly Managed’ engagements. We have built strong governance and review mechanisms that ensure "friction free" execution and management.

Our 5-Step Methodology Progressive adopts the following five-step methodology to address client challenges

CIO/CTO Landscape Step 1 Assess

Step 2 Design

Step 3 Implement

Step 4 Manage

Step 5 Evolve

IT Strategy Innovation & Management

Out Tasking Services

Risk & Compliance

Governance

Financial Planning

Enterprise Information Security Architecture

Performance Planning

Capacity Planning

Information Management Strategy

Risk Identification

Financial Planning

Enterprise Management Tools Identification

Whether it's for a short term or long term, we ensure that our customers can leverage 'the right resource at the right time' irrespective of technologies & geographies. We provide trained and competent technical staff that can "walk into the shoes" anytime.

Plan & Design

Technology Strategy

Sourcing Model & Strategy

IT Service Delivery

IT Service Support

Service Delivery Design

Sourcing Management

Regulatory & Compliance Planning

Demand Management

Platform Architecture Design

IT Support Services Planning Resource Planning Service Level Agreement

Middleware Administrator • Websphere Admin •

Jboss Admin

•

Security Administrator

•

Network Administrator

• • •

ICT Infrastructure Solutions • Managed Services • Professional Services

Oracle

Storage Administrator • Symantec

•

EMC

Enterprise Management Software (EMS) • HP • CA • Messaging Administrator • MS Exchange • • Qmail

•

VMware Administrator

•

Citrix Administrator

•

OS Admin • Windows • Solaris

• •

BMC

Lotus Notes

Linux • IBM - AIX

Operate & Manage

•

Database Administrator • MS SQL •

Optimize & Improve

•

Build & Implement

Our out-tasking skill sets cover: Procurement Process

Information Risk Management

Service Management Framework

Information Security Management

Enterprise Architecture Implementation

Business Continuity Planning

Governance Framework Implementation Financial Management Framework

Service Delivery ITIL Processes

Support Services Setup

Tools Implementation

Services Request Handling Setup

Sourcing Management Framework

Quality Assuarance

Security Infrastructure Management

Performance Management

Service Rollout

Cost Vs Budgets

Compliance Management

Vendor Management

Performance Measurement

Contact Updates

Risk Management

Total Customer Experience Management

Program Management

Communication Management

Alignment of IT with Business Financial Metrics Benchmark Sourcing Performance Benchmark

Compliance Management

Benchmark the Governance Framework Security Infrastructure Performance Benchmark Compliances Performance

Benchmark the Vendor Performance Benchmark Infrastructure Performance Benchmark the Financial Performance

Datacenter Infrastructure Support Services Network Support Services Application Support Services End User Support Services

Service Delivery Improvement Planning Benchmark Performance Measurement Improvement Customer Satisfaction Benchmark

Resource Optimization Benchmark the Support Services Performance Improvement

HP-UX Customer Owned

Jointly Owned

Progressive Owned

ICT Infrastructure Solutions • Managed Services • Professional Services

Quality

Honours and Awards

At Progressive, the norm is to

Progressive's customer centricity and quality solutions has earned it loyal customers and won the company laurels in the form of awards on a regular basis.

continuously raise the bar when it comes to organizational performance and customer s a t i s f a c t i o n . We p r i d e i n continually pushing ourselves to attaining achieve higher quality standards and subject ourselves to the most stringent quality norms practiced in the industry.

Progressive is one of the very few players globally in the IT

CRN Xcellence Award - Company of the Year 2009

Outstanding Presales Consulting (Enterprise, Server, Storage) 2009

HP Award for Best Implementation Partner - Large Projects 2009

Infrastructure Management Services market to achieve Integrated Quality Certification encompassing three quality standards

namely

ISO

9001:2008, ISO 20000-1:2005 (previously BS 15000) and ISO

Progressive's strong growth performance & focus on new technologies and services earns it the CRN Company of the Year Award for 2009

27001:2005 (previously BS 7799) The DQ Week Award for Best System Integrator for 2008-09

Amity HR Xcellence Award 2008

Top Performing Partner HP Industry Standard Servers Macau - 2008

Dhaval Valia Executive Editor, CRN

Power of Enterprise, TSG, India 2007 & 2008, Largest Partner of HP in India– Enterprise Products

ICT Infrastructure Solutions • Managed Services • Professional Services

Growth Strategy Leadership Awards for Domestic Remote Infrastructure Management, Frost & Sullivan, Mumbai - 2007

HP Sultans of the New Age 2006

ICT Infrastructure Solutions • Managed Services • Professional Services

Sustaining Knowledge Organization Progressive is a 1000 trained and qualified knowledge worker organization, recognized for its ability to continuously learn and

At Progressive, there are several Skill Enhancement programs including: • The Turtle Club for fresh Management Graduates

develop appropriate industry skills and problem solving

• Tech Tigers Club for fresh Engineering Graduates

methodologies. Progressive knowledge endeavor is ingrained in

• Serve - EX Club for fresh Service Delivery Executives

strong People Excellence (HR) processes modeled on PCMM level 3.

At Progressive, we firmly believe that, "Together we Progress".

Hence the word 'Employee' doesn't exist in our work culture. To us, all our employees are associates, who have an equal right and opportunity to learn, grow, contribute and excel, both personally

• External Training Programs in collaboration with Alliance Partners • Internal Training Programs by Technology Experts • In House Technology School

and professionally. We foster a culture of innovation and

• Technical Certifications Schemes

encourage all our associates to contribute by continued

• Managerial Development & Mentoring Programs

improvement of various Processes, Methods and Techniques.

• Customer Sensitivity Programs

We recruit highly skilled, trained and talented IT professionals with

• Customer Handling Skills

the best industry experience. We are also one of the few IT organizations that have a formidable women workforce handling challenging responsibilities. We also strongly endorse the principle

• Communication Skills Progressive has launched a unique initiative called 'Great Place To

of Work-Life Balance helping our associates lead a healthy

Work' (GPTW) wherein several fun activities are conducted on a

combination of professional and personal life.

weekly basis to promote general well being; be it through quizzes or business games, talent competitions or innovative presentations.

Progressive has won the Amity HR Excellence Award for two years in a row, at the Fifth and Sixth Annual Global HR Summit.

ICT Infrastructure Solutions • Managed Services • Professional Services

ICT Infrastructure Solutions • Managed Services • Professional Services

Our Delivery Footprint In India, Progressive with its presence in 120+ locations serves clients that are spread across the length and breadth of the country.

Progressive is driving global expansion to cater global upcoming markets through its subsidiaries in Middle East & South East Asia.

We believe in the power of collaboration with our local partners bringing strong understanding of markets and culture issues, priorities and the way business is done in each country.

We work with our partners to deliver our services & create value for our customers in each of these geographies by leveraging our strengths, competencies & scale of India operations.

Through our partners we offer Integrated Infrastructure Management, Remote Infrastructure Management Services that include:

Chandigarh

• • • •

Delhi& NCR Lucknow Jaipur Patna

Ahmedabad

Bhopal

Mumbai

Hyderabad

Kolkata

Help Desk Services Engineering Services Project Based Services Out Tasking Services

We also offer Professional Services encompassing: • Data Centre Design & Integration • Enterprise Management Services on HP software • Microsoft Infrastructure Technology and Linux Technology Practice • Virtualization, Information Lifecycle Management • Business Continuity and Availability • Consulting Services...

Bangalore Chennai

Reach us Ph: +91 120 4393939, Fax: +91 120 2563838 procare@progressive.in