stretching. delivering. always... Progressive Infotech Pvt. Ltd. C 161, Phase II Extension, Noida 201305, India Ph: +91 120 4393939, Fax: +91 120 2563838 procare@progressive.in visit us at: www.progressive.in
We are a decade old company consistently delivering and
Building competencies across the ICT infrastructure domain to
exceeding our customer's expectations. Today, Progressive stands
continually offer business value to our esteemed customers is the
tall as a leading independent provider of end-to-end ICT
core of our organization. We do everything that it takes to bring
Infrastructure Services encompassing Design, Integration and
the best of breed, scalable and concurrent solutions to our
Management. In tune with the demands of tomorrow, we are
customers. Our quality certified processes and penchant for
committed to design and deliver a plethora of service offerings
delivery performance consistently drives best in class total
and solutions that are customized to your business demands and
customer experience.
needs.
Prateek Garg Managing Director & CEO
Stretching…
Vision
With over a decade of experience and expertise honed in designing, deploying and managing complex ICT Infrastructure solutions and services in domestic market, Progressive is stretching its' canvas wider by reaching out to global markets and enlarging solutions and capabilities across the gamut of ICT spectrum.
To be a preferred Technology Integration and Managed Services Organization for its Global Customers.
Delivering… Delivering persistently to our customer's satisfaction has been the foundation of Progressive's Business Delivery Model. Our premise of Assured Reliability finds its roots in the tenet of offering the right service at an affordable price.
Mission “Progressive Infotech is committed to continually build a customer centric service delivery organization through the integration of people, processes and technologies, in order to continually move up the value chain while driving costs down so as to maximize value delivered to its customers.
Core Values Innovation Quality
Always…. We, at Progressive, believe that 'change is constant' and so is the need to grow and continually evolve to offer not just 24*7 reactive support but also the tools and methodologies to support & managing an adaptable organization. Our promise and commitment to stretch more, deliver more to partners to help them grow is the covenant that enshrines our growth.
Attitude Win
Collaboration
It is your mind that creates the world Courage is rightly esteemed the first of human qualities because it's the quality which guarantees all others Begin by always expecting good things to happen You were born to win, but to be a winner; you must plan to win, prepare to win, and expect to win Collaboration is the fuel by which a common man can achieve uncommon results
ICT Infrastructure Solutions • Managed Services • Professional Services
Outreaching to Outperform Progressive's journey towards excellence:
Integrated Quality Management System Progressive has an Integrated Quality Management System comprising of 3 certifications - ISO 9001:2008, ISO 20000-1:2005 (previously
End-to-End ICT Infrastructure Solutions from strategizing to
BS15000-1) as well as ISO 27001:2005 (previously BS7799)
implementation, acquisition to disposal, designing to
standards putting Progressive in a league far ahead of the rest.
management, on site to remote monitoring, Progressive offers a complete range of ICT infrastructure services.
People Excellence With over 1000 employees, and a wellqualified ITIL-certified technical team, Progressive boasts of a
24x7 Managed Services Capability Progressive provides a true
People Excellence process modeled on PCMM Level 3 standards.
24x7 Integrated Infrastructure Management Services
Progressive firmly believes that it's the people's abilities,
encompassing remote monitoring & management services
knowledge, skills and merits that are instrumental in raising the
through a world class NOC located at its HO in Noida.
quality bar and hence propagates equal opportunity employment
Professional Services Progressive helps you define & execute the
policies. This has led to a steady increase in the ratio of women in
right IT strategy for your business through Professional Services
the organization.
and its approach to build a Concurrent Infrastructure. Professional Services offerings encompass Virtualization, Database Migration, Data Warehousing, Business Intelligence, Enterprise Application Integration, Archiving, Messaging, Collaboration, Security and many more. Pan-India presence With the central hub at Noida, a suburb of the National Capital Region (NCR), 13 own offices and direct presence at over 120 locations spanning the entire length and breadth of the nation, Progressive has a national footprint in the truest sense. Expanding Global Footprint Progressive has made its foray into the global arena with the aid of partners and subsidiaries established in the Middle East & South East Asia. Leveraging on its
Social Corporate Responsibility At Progressive, we wish to implement programs and practices that reflect our values. Since we believe in Leadership by example, we took a small initiative towards corporate social responsibility by associating with social organizations like Smile Foundation and Chinmaya Mission. Smile Foundation is an organization which encourages society to provide education and health for underprivileged children. Chinmaya Mission on the other hand is a trust that conducts spiritual camps and education projects to disseminate the wisdom of Vedanta and the practical means for spiritual growth. Our step in this direction is a humble attempt to support causes for the betterment of the society.
strengths and competencies in India, Progressive offers a complete suite of managed as well as professional services to its customers in the Middle East, Europe and South East Asia market. Strategic Alliances Progressive has forged strategic relationships with some of the industry's most reputed technology leaders such as Hewlett Packard, Fujitsu, Avaya, Juniper, NetApp, Microsoft, VMware, Symantec, Citrix & RedHat.
ICT Infrastructure Solutions • Managed Services • Professional Services
ICT Infrastructure Solutions • Managed Services • Professional Services
The ICT Infrastructure Management Value Chain
Offering Complete Solutions Progressive's Solution - Centric approach covers a comprehensive offerings encompassing enterprise solutions, managed services and/or project based professional services. Enterprise solutions cover data centre, collaboration and network elements. Managed
Size the client requirement and design a scalable concurrent Infrastructure
services include infrastructure and security services. Professional services stack includes virtualization, Consolidation Consulting, Microsoft Consulting and Managed Services.
Plan & Design
Manage processes through ITIL driven approach
Deploy & Support Help technology deployment and provide the support services
Integrate the technology pieces and build a robust infrastructure for customers
Progressive’s Solution-Centric Approach
Professional Services
Operate & Manage
Build & Integrate
Managed Services
Optimize & Improve
Enterprise Solutions
Drive continual Improvement through analysis of trend data points to drive ROI for clients
Three Pillars of Progressive’s Offerings
Progressive’s Capabilities
ICT Infrastructure Solutions • Managed Services • Professional Services
ICT Infrastructure Solutions • Managed Services • Professional Services
Partners
Capabilities
Our alliances with premier global organizations help us deliver exceptional quality in the business of ICT infrastructure services. Progressive is resolutely committed to endowing its clients with the finest in the world of ICT Infrastructure, and strongly believes that its business partners are an integral part of this ethical set-up.
Progressive's engineers are certified on various technologies including: Technologies
Capabilities & Certified Skills
Platforms
• • • • • • • •
Databases
• Oracle Certified Administrator (OCA) • Oracle Certified Professional (OCP) • SQL Sever 2005/2008 - MCTS
Virtualization
• VMware Certified Professional • Citrix Certified Administrator
Availability & Security
• • • •
Symantec Enterprise Vault 8.0 Symantec Backup Exec 12 Symantec Endpoint Protection 11.0 Symantec Backup Exec System Recovery 8.5
IT Service Management
• • • • • • • •
HP Operations Manager HP OpenView Windows/Linux HP OpenView Performance Insight HP Network Node Manager 7.x HP Service Manager HP Site Scope Kaseya Level Platform
Servers & Storage
• NetApp Certified Data Management Administrator • Fujitsu Interstage Certified Associate V9 • HP Storage Engineer (Storage Works MSA)
Virtualization
Networks & Communication
• • • • • •
Infrastructure Management
Unified Communication & Collaboration
• Office Communications Server 2007 - MCTS • SharePoint - MCTS • Unified Communication - Voice Specialization
Datacenter Infrastructure Operating Systems Platforms Networking Hardware
Communication
Information Lifecycle Management Firewall/IDS/AV / Anti-Spamming Content Filtering
ICT Infrastructure Solutions • Managed Services • Professional Services
Microsoft Certified Professional (MCP) Microsoft Certified System Administrator (MCSA) Microsoft Certified IT Professional (MCIT) Microsoft Certified Technology Specialist (MCTS) Microsoft Certified System Engineer (MCSE) Red Hat Certified Engineer (RHCE) Certified Novell Netware 4.11 Administrator (CNA) Novell Certified Linux Professional 11 (CLP11)
Cisco Certified Network Associate Cisco Certified Network Professional Check Point Certified Security Administrator Juniper Networks Certified Internet Associate Juniper Networks Certified Internet Specialist Avaya Certified Specialist
ICT Infrastructure Solutions • Managed Services • Professional Services
Our Enterprise Solutions Include
Managed Services Include
• Data Centre Infrastructure Solutions
Infrastructure Management Services (IMS) & Managed Security Services (MSS)
• Data Centre Design & Build • Servers and Storage • Virtualization Solutions • Availability Solutions • Backup Solutions • Platform Migration Solutions • Collaboration Solutions • Microsoft Messaging Solution • Share Point Solution • Unified Communication Solutions • Converged Network Solutions • LAN & WAN • IP Telephony Solutions • Contact Centre Solutions • Video Conferencing Solutions • IP Surveillance Solutions
Progressive has been our consistent infrastructure partner for provisioning of the data center and managed services including remote management across all our offices, plants in India and abroad. They have delivered “no questions asked” support services and always stood up to the constantly changing and growing business requirements at Dabur -24x7 with reliability Anil Garg General Manager–IT, Dabur
Progressive's cutting edge Network Operating Center (NOC), located at its Noida Head Quarters is one of its kind; providing 24x7 Infrastructure and Application Support Services using best-in-class Enterprise Management Tools. Our 24x7x365 facility and innovative remote monitoring and management technology allow organizations to fully leverage and manage IT infrastructure better. Progressive's NOC is completely secured & reliable against any natural calamity. NOC conforms to internationally recognized security standards and are equipped with the state of art equipment. • • • • • • • • • •
Built in secure facilities, Firewall, IDS, Encryption Uninterruptible Power Supply System (UPS) FM 200 - Fire Suppression System Biometrics Access System 24x7 CCTV surveillance system and intrusion alarms, with audit trails enabled Water Detection System Central Monitoring System Precision Air-Conditioner unit Raised Floor System Phone Logging System
Progressive's esteemed customers benefit from the industryproven quality standards of the ITIL, ISO 20000-1:2005 (previously BS 15000) and ISO 27001:2005 (previously BS 7799), used in RIM methodology. Progressive's NOC offers unique advantages to customers: • Technical consultants monitor and diagnose problems with digital A/V hardware and its associated software • Proprietary predictive maintenance tools significantly reduce/eliminate incidents of emergency maintenance
ICT Infrastructure Solutions • Managed Services • Professional Services
ICT Infrastructure Solutions • Managed Services • Professional Services
• Trained and competent staff can flag and fix potential issues before they affect customer's systems • Help desk services ensure that the support process will remains transparent and real time information must be shared with our customers through reporting portals Progressive's Security Operation Center (SOC) is well distinguished in terms of operations & its resistance against information threats. It is based upon a five step customary methodology which includes: • • • • •
Security event generation Collection Storage Analysis Reaction
The key competency of Progressive's SOC is its acquaintance with existing IT infrastructure and adversity towards data security risks. It acts as a shield between customer's data & external menace through its prime features such as: • • • • •
Preventing Network Based Attacks Preventing Host Based Attacks Eliminating Security Vulnerabilities Supporting Authorized Users Providing tools for Minimizing Business Loss
Key features & offerings in Managed Security which make it distinctive from other Security Services providers are: • • • • •
Managed Firewall Security Service Managed Intrusion Detection (IDS) & Prevention Services (IPS) 24x7 Monitoring, Management & Incident Response Real-Time Status & Reporting of Security Devices Change Management
Professional Services Progressive's philosophy is centered on partnership than just being a vendor. We provide our clients the partnering option that ensures a fully staffed & enterprise class Information Technology Department, at a fraction of the cost. With our Professional Services, we strive to involve process oriented approach with Consulting, Implementation & Project Services-where we convert your vision into reality through our project services at all levels. From our hub of Technologies Services: Datacenter Stack ? Virtualization ? Storage & Security ? Data Availability Services ? Enterprise Management Services ? Core Infrastructure Optimization Services - Microsoft Stack Enterprise Application Integration ? Intra-Enterprise Application Integration ? B2B and B2C integration ? Legacy integration ? Middleware - Redhat Jboss, Oracle Fusion, and IBM Websphere Data Management ? Data Warehousing / Business Intelligence ? Data Architecture ? Data Integration ? Data Quality Management ? Up gradation & Heterogeneous Database Conversion ? Data Protection and Disaster Recovery
For a better manageability and availability of e-mail services, centralised Microsoft Exchange 2007 based mailing solution along with Symantec archival and DR solution on HP platform was deployed in GAIL (India) Limited by M/s Progressive Infotech Pvt. Ltd. The solution was deployed timely and successfully adding value to the user experience all across 97 GAIL offices Gajendra Singh Executive Director, Gas Authority of India Ltd (GAIL)
Migrations ? SAP Platform Migration - Application - Database Information Security ? Security Architecture Design & Implementation ? Vulnerability assessment • Risk Assessment services ? Penetration Testing
ICT Infrastructure Solutions • Managed Services • Professional Services
ICT Infrastructure Solutions • Managed Services • Professional Services
Our Professional services related to enterprise solutions including but not limited to Data Center Collation Professional Services & Collaboration Deployment and Integration services
Engagement Models Progressive has built comprehensive mechanisms that facilitate ‘Customer Managed’, ‘Progressive Managed’ or ‘Jointly Managed’ engagements. We have built strong governance and review mechanisms that ensure "friction free" execution and management.
Our 5-Step Methodology Progressive adopts the following five-step methodology to address client challenges
CIO/CTO Landscape Step 1 Assess
Step 2 Design
Step 3 Implement
Step 4 Manage
Step 5 Evolve
IT Strategy Innovation & Management
Out Tasking Services
Risk & Compliance
Governance
Financial Planning
Enterprise Information Security Architecture
Performance Planning
Capacity Planning
Information Management Strategy
Risk Identification
Financial Planning
Enterprise Management Tools Identification
Whether it's for a short term or long term, we ensure that our customers can leverage 'the right resource at the right time' irrespective of technologies & geographies. We provide trained and competent technical staff that can "walk into the shoes" anytime.
Plan & Design
Technology Strategy
Sourcing Model & Strategy
IT Service Delivery
IT Service Support
Service Delivery Design
Sourcing Management
Regulatory & Compliance Planning
Demand Management
Platform Architecture Design
IT Support Services Planning Resource Planning Service Level Agreement
Middleware Administrator • Websphere Admin •
Jboss Admin
•
Security Administrator
•
Network Administrator
• • •
ICT Infrastructure Solutions • Managed Services • Professional Services
Oracle
Storage Administrator • Symantec
•
EMC
Enterprise Management Software (EMS) • HP • CA • Messaging Administrator • MS Exchange • • Qmail
•
VMware Administrator
•
Citrix Administrator
•
OS Admin • Windows • Solaris
• •
BMC
Lotus Notes
Linux • IBM - AIX
Operate & Manage
•
Database Administrator • MS SQL •
Optimize & Improve
•
Build & Implement
Our out-tasking skill sets cover: Procurement Process
Information Risk Management
Service Management Framework
Information Security Management
Enterprise Architecture Implementation
Business Continuity Planning
Governance Framework Implementation Financial Management Framework
Service Delivery ITIL Processes
Support Services Setup
Tools Implementation
Services Request Handling Setup
Sourcing Management Framework
Quality Assuarance
Security Infrastructure Management
Performance Management
Service Rollout
Cost Vs Budgets
Compliance Management
Vendor Management
Performance Measurement
Contact Updates
Risk Management
Total Customer Experience Management
Program Management
Communication Management
Alignment of IT with Business Financial Metrics Benchmark Sourcing Performance Benchmark
Compliance Management
Benchmark the Governance Framework Security Infrastructure Performance Benchmark Compliances Performance
Benchmark the Vendor Performance Benchmark Infrastructure Performance Benchmark the Financial Performance
Datacenter Infrastructure Support Services Network Support Services Application Support Services End User Support Services
Service Delivery Improvement Planning Benchmark Performance Measurement Improvement Customer Satisfaction Benchmark
Resource Optimization Benchmark the Support Services Performance Improvement
HP-UX Customer Owned
Jointly Owned
Progressive Owned
ICT Infrastructure Solutions • Managed Services • Professional Services
Quality
Honours and Awards
At Progressive, the norm is to
Progressive's customer centricity and quality solutions has earned it loyal customers and won the company laurels in the form of awards on a regular basis.
continuously raise the bar when it comes to organizational performance and customer s a t i s f a c t i o n . We p r i d e i n continually pushing ourselves to attaining achieve higher quality standards and subject ourselves to the most stringent quality norms practiced in the industry. Progressive is one of the very few players globally in the IT
CRN Xcellence Award - Company of the Year 2009
Outstanding Presales Consulting (Enterprise, Server, Storage) 2009
HP Award for Best Implementation Partner - Large Projects 2009
Infrastructure Management Services market to achieve Integrated Quality Certification encompassing three quality standards
namely
ISO
9001:2008, ISO 20000-1:2005 (previously BS 15000) and ISO
Progressive's strong growth performance & focus on new technologies and services earns it the CRN Company of the Year Award for 2009
27001:2005 (previously BS 7799) The DQ Week Award for Best System Integrator for 2008-09
Amity HR Xcellence Award 2008
Top Performing Partner HP Industry Standard Servers Macau - 2008
Dhaval Valia Executive Editor, CRN
Power of Enterprise, TSG, India 2007 & 2008, Largest Partner of HP in India– Enterprise Products
ICT Infrastructure Solutions • Managed Services • Professional Services
Growth Strategy Leadership Awards for Domestic Remote Infrastructure Management, Frost & Sullivan, Mumbai - 2007
HP Sultans of the New Age 2006
ICT Infrastructure Solutions • Managed Services • Professional Services
Sustaining Knowledge Organization Progressive is a 1000 trained and qualified knowledge worker organization, recognized for its ability to continuously learn and
At Progressive, there are several Skill Enhancement programs including: • The Turtle Club for fresh Management Graduates
develop appropriate industry skills and problem solving
• Tech Tigers Club for fresh Engineering Graduates
methodologies. Progressive knowledge endeavor is ingrained in
• Serve - EX Club for fresh Service Delivery Executives
strong People Excellence (HR) processes modeled on PCMM level 3. At Progressive, we firmly believe that, "Together we Progress". Hence the word 'Employee' doesn't exist in our work culture. To us, all our employees are associates, who have an equal right and opportunity to learn, grow, contribute and excel, both personally
• External Training Programs in collaboration with Alliance Partners • Internal Training Programs by Technology Experts • In House Technology School
and professionally. We foster a culture of innovation and
• Technical Certifications Schemes
encourage all our associates to contribute by continued
• Managerial Development & Mentoring Programs
improvement of various Processes, Methods and Techniques.
• Customer Sensitivity Programs
We recruit highly skilled, trained and talented IT professionals with
• Customer Handling Skills
the best industry experience. We are also one of the few IT organizations that have a formidable women workforce handling challenging responsibilities. We also strongly endorse the principle
• Communication Skills Progressive has launched a unique initiative called 'Great Place To
of Work-Life Balance helping our associates lead a healthy
Work' (GPTW) wherein several fun activities are conducted on a
combination of professional and personal life.
weekly basis to promote general well being; be it through quizzes or business games, talent competitions or innovative presentations. Progressive has won the Amity HR Excellence Award for two years in a row, at the Fifth and Sixth Annual Global HR Summit.
ICT Infrastructure Solutions • Managed Services • Professional Services
ICT Infrastructure Solutions • Managed Services • Professional Services
Our Delivery Footprint In India, Progressive with its presence in 120+ locations serves clients that are spread across the length and breadth of the country. Progressive is driving global expansion to cater global upcoming markets through its subsidiaries in Middle East & South East Asia. We believe in the power of collaboration with our local partners bringing strong understanding of markets and culture issues, priorities and the way business is done in each country. We work with our partners to deliver our services & create value for our customers in each of these geographies by leveraging our strengths, competencies & scale of India operations. Through our partners we offer Integrated Infrastructure Management, Remote Infrastructure Management Services that include:
Chandigarh
• • • •
Delhi& NCR Lucknow Jaipur Patna
Ahmedabad
Bhopal
Mumbai
Hyderabad
Kolkata
Help Desk Services Engineering Services Project Based Services Out Tasking Services
We also offer Professional Services encompassing: • Data Centre Design & Integration • Enterprise Management Services on HP software • Microsoft Infrastructure Technology and Linux Technology Practice • Virtualization, Information Lifecycle Management • Business Continuity and Availability • Consulting Services...
Bangalore Chennai
Reach us Ph: +91 120 4393939, Fax: +91 120 2563838 procare@progressive.in