Progressive-One of the Largest Web Portals in the world

One of the Largest Web Portals in the world One of the Largest Web Portals in the world offering E-Mail, Mobile, Shopping, Dating, Chat, Auction, Hosting, Match-making, Search Engine, and Other Portal based Services Challenge To streamline the Operations at Data Center, Tighter Monitoring and Reporting on Data Center Infrastructure to offer Quality Services to Subscribers, Manage mobile services on the web portal,Database Administration and Management.

Scope Monitoring Datacenter Infrastructure (300+ Servers), Managing the house keeping tasks and Reporting the Irregularities on a 24*7*365 Basis Solutions • Assessment of Infrastructure / Existing Processes / Problem Solving Approach • Design and Implementation of Standard operating procedures • Deployment of highly Skilled Team trained on ITIL based driven service delivery approach backed by strong program managers • Tighter vendor management on to ensure high uptimes • Regular performance on Critical Activities like Backup, Performance Monitoring, Health Check, Scheduled Reporting, and Escalations • Server Failure / Downtime, on the basis of its behavior and alerts • Implementing a world class infrastructure management tool to manage the servers and the network.

Result • Streamlined and controlled data center with drastic fall in the server outages • Reduction in total number of incidents and problems reported to Client IT Team • Increase in service revenue by awarding mobile operations, and database management services Why Progressive • To bring in rich experience in streamlining the Operations through a well defined SOP • The team delivery designed on individual roles and tools to ensure low people dependence.

• Metrics based SLA Driven Approach • Assurance through BS15000 and ISO9001:2000 certified best practices in service delivery.