Progressive-A Large FMCG Company having operations across India

A Large FMCG Company having operations across India A large diversified FMCG and Pharmaceutical major with over $500m in revenues Challenge To manage IT Infrastructure at Corporate headquarters, 18 – factories, 40 sales offices, 62 Stocking Agents Across India. Comprehensive service coverage with immediate TAT at all locations.

Scope • Management of Data Center Support 24*7. Total IT Infrastructure having 100*Intel Servers , 2000 Desktops, 500 + printers, UPSs and other related IT equipment • Monitoring and management of Infrastructure at all locations with extended hours comprehensive support during peak business days of the months. All plants and out-locations are connected to corporate WAN. • Maintenance of IT assets.

• Help Desk Services Solutions • Single point of contact through strong program management • All client locations being directly served through our nation wide presence • Skilled Team of 22 engineers deployed ensure very high level of customer experience • Tighter vendor management on service and spare deliverables • Regular performance on Critical Activities like Backup, Performance Monitoring, Health Check, Scheduled Reporting, and Escalation.

• Monthly reviews to ensure continual improvement.

Result • Overall drop in the no of incidents and problem • Assessment of the service provided done by a global management consultant rated the service provided to be world class Why Progressive • Progressive is chosen for its process driven service delivery across the country • Service Company with Largest foot print in India as its mapped service locations through direct presence / service associates.

• Service quality assurance on account of BS15000 and ISO 9001:2000 certified best practices.