Progressive Infotech progresses with HP OpenView Progressive Infotech leverages HP OpenView to provide highly effective remote infrastructure management services
“HP OpenView ensures better communication and information flow between IT staff and customers. It also provides IT staff with appropriate standards and guidance, resulting in greater productivity and best use of skills.” – Prateek Garg MD & CEO, Progressive Infotech
Customer solution at a glance Primary applications: • HP OpenView Network Node Manager
Objective: • Move up the value chain in the infrastructure management business; • Ensure network security and infrastructure availability;
• HP OpenView Operations
• Change mode of services delivery – from reactive to proactive;
• HP OpenView Service Desk
• Manage heterogeneous IT platforms;
• HP OpenView Performance Reporter
• Optimise network utilisation;
HP Services: • HP Technical Support
• Expand business operations in the global marketplace.
Approach: • HP OpenView was selected for its ability to handle remote infrastructure management tasks efficiently and cost-effectively; • 30 staff were ITIL-trained and certified to execute a high level of process compliance; • HP technical support was enlisted to help to implement HP OpenView solution; • The Remote Infrastructure Management Centre (RIMC) was built for 30 staff, scalable to 150, delivering over 160,000 shifts annually; • Business continuity was built-in to the RIMC together with a third-party disaster recovery site.
IT improvements: • Technology-based facility for remote infrastructure management; • Reduced human dependence; • 24x7 predictive managed services; • High availability and reliability of IT infrastructure; • Heterogeneous platform management; • Useful Management of Information Systems (MIS) reports for network optimisation; • Measurable and assured service levels – up to 98% in some cases.
Business benefits: • Reduced operational cost for customers; • Quick return on investment for customers; • Progressive Infotech can now serve global customers through better communication and information flows between IT staff and customers, pulling it ahead of the competition.
Progressive Infotech is a leading business integrator in India providing an array of IT services and solutions. With over 600 people and presence in over 80 locations, the company has attained a leadership position in the global managed services business. When Progressive Infotech Pvt. Ltd. was formed in 1998, the technology market was going through a period of growth in the transformed laissez faire economic environment. At that time, most enterprises were embracing IT and expanding their technology infrastructure with the aim to streamline their business processes. That was an opportunity for Progressive Infotech to provide end-to-end infrastructure management services to corporate users. “As the economy was growing, infrastructure management was a major requirement for enterprises,” says Prateek Garg, MD & CEO of Progressive Infotech. There was also a demand for enhanced service levels, as the IT infrastructure was becoming more complex with the deployment of diverse technology platforms. The company was already providing turnkey solutions involving infrastructure provisioning and onsite management services to different customers, mainly around HP platforms. “Thanks to our association with HP, it was quite easy for us to evolve and expand the scope of our offerings to include remote infrastructure management in our service portfolio,” says Garg. Progressive Infotech soon positioned itself as an integrated infrastructure management company in India, delivering end-toend infrastructure services and solutions to its clients through its certified integrated quality management system encompassing ISO 9001:2000, ISO 20000 and ISO 27001 world class standards. It also strengthened its global operations through its group company in the US, Technology Solution Partner LLC.
Contact information For more information, please call your local HP reseller or HP sales office. Australia/New Zealand (61-3) 9275-3291 openview_events@hp.com China (800) 820-2255 Hong Kong (800) 938-833 software_solutions@hp.com India (91-124) 272-6176 software.india@hp.com Indonesia (62) 21 5799-1088 Japan (81) 3-6146-6660 Korea (82-2) 2199-0882 software_korea@hp.com Malaysia (60-3) 2332-3333 Philippines (63-2) 888-5900 Singapore (65) 6275-3888 Taiwan (886-2) 8722-9335 Thailand (662) 353-9500
Taking the remote path with HP OpenView When Progressive Infotech was expanding its operations in the managed services space, it felt the need to introduce advanced technology into its processes. It set up a high-tech Remote Infrastructure Management Center (RIMC) at its facility in NOIDA (suburban Delhi). The objective was to provide customers with robust, integrated, and high-quality 24x7 predictive managed infrastructure services at a global level. Its requirements included network management, system management, data management, application management, and service management. “As the need was to create a toolbased facility with reduced human dependence, it was important to deploy a specialised technology solution,” says Garg. The company started evaluating various solutions in the market, and in 2005, decided on HP OpenView. “The reason to buy OpenView was based on its proven and tested technology, supported by an established company like HP,” says Garg. “Our prospective global customers also endorsed HP OpenView for managed services.” During its evaluation, Progressive Infotech also found that HP OpenView was the perfect solution to handle remote infrastructure management tasks efficiently and cost effectively. The ability of the solution to work seamlessly with heterogeneous platforms, and to manage ITIL-compliant operations, was among the other factors that went in favor of HP OpenView. Today, the company has over 30 people who are ITIL-trained and certified to execute a high level of process compliance. “As HP is a partner-friendly company, it has been a smooth deal,” expresses Garg. The solution includes HP OpenView Network Node Manager, HP OpenView Operations, HP OpenView Service Desk, and HP OpenView Performance Reporter, together with assistance from HP’s technical support for the implementation. Its RIMC is currently a 30-seat, round-the-clock facility, which is scalable to 150 seats for delivering over 160,000 shifts annually. It has a detailed business continuity plan and a third-party disaster recovery site. Global openings with HP OpenView Progressive Infotech has since emerged as a leading player in the managed services marketplace, offering 24x7 services to its domestic and international customers, spread out across different geographies and time zones. Its positioning as a focused IT infrastructure management player gives it an edge
For more information on HP OpenView, visit: www.hp.com/managementsoftware © 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 4AA0-8180EEP. October 2006
over its competitors. “Using HP OpenView as a cornerstone for its infrastructure management business, Progressive Infotech presents a perfect example of a dedicated company providing high-end managed services to its global clientele,” says Amit Chatterjee, Country Sales Manager, HP Software, India. By leveraging on HP OpenView, Progressive Infotech has transformed its service delivery mode from reactive, to proactive and predictive, which helps its customers detect and repair faults even before they occur. This translates to a higher availability and reliability of the IT infrastructure. Using HP OpenView, Progressive Infotech has achieved service levels of over 98% for its clients. Currently, the customer satisfaction index is over 96%. As HP OpenView is based on the broad vision of the HP ITSM methodology, it incorporates best practices for the benefit of user organisations. They can expect good return on investment (RoI), as the solution has built-in scalability that ensures investment protection for the buyers when they expand the range of their applications. Currently, the company is targeting clients that have mission-critical applications working on a 24x7x365 basis and who need constant availability of the network. Its target market segments include insurance, FMCG including manufacturing, and telecom services. It is also approaching overseas markets, mainly in the US, through managed service organisations and systems integrators. “HP OpenView ensures better communication and information flow between IT staff and customers. It also provides IT staff with appropriate standards and guidance, resulting in greater productivity and the best use of skills,” informs Garg. “It has helped us control our operational costs.” Now the company promises measurable and assured service levels to its customers. Further, HP OpenView helps it generate meaningful Management of Information Systems (MIS) reports for network optimisations. “It’s a flexible, scalable, and cross-platform solution, which is easy to deploy and manage,” says Garg. “Thus, it ensures quick RoI with cost optimisation.” As HP OpenView has delivered all these technology and business benefits to Progressive Infotech, the company believes that its association with HP will further empower it to stay ahead in the competitive marketplace.