COST
Staffsalary-thestaffsalaryandstatutorybenefitsinthePhilippinesison average30-40%ofwhatyouwouldexpecttopayforthesamequalificationsand levelofexperienceinAustralia.StatutorybenefitsincludePhilHealth,Social Security(SSS),HomeDevelopmentMutualFund(Pag-ibig)and13thmonth cheque.Toattractgreatstaffwhostayit’simportanttoofferadditionalbenefits likeprivateinsurances,engagementactivities,transportandameal.Foran accuratecomparisontoAustralia,youwouldincludesuper,payrolltaxand workerscompensationandotherteambuildingandengagementcosts.
OfficeCosts–Ifyouchosetoworkwithanestablishedoffshorepartner, theyprovideanofficewithpowerbackupandcommercialgradeinternetas wellasITequipment.Thisisatasignificantlylesscostthanifyouhadtoset upanoffshoreofficeyourself.
Time–consideryourhourlyrate,ifyouhireddirectly,howmuchtimeis spentlookingforstaff,settingupanoffice,establishingamanagement teamandITsecurityandsupport.
Forafractionofthecostanoffshorepartnerwilldoallofthat,youronly timeinvestmentwillbetointerviewandchoosethepeoplethatbestsuit yourbusiness.
PEOPLE 02 ACCESStoTALENT
04
AspertheHaysSalaryguideFY23/24'skillsshortagesareentrenchedinthe AustralianandNewZealandlabourmarketsandtheseunshakeabledeficiencies continuetointensifyinmanyindustries.'
02
WhythePhilippines?
AccessqualifiedstaffwithAustralianindustryexperience-The Philippineshasahugepopulationwitharound1milliongraduatesayear comingoutofuniversitiesintotheworkforce.
Communication-Englishisofaveryhighstandardasit’sstudiedat schoolanduniversityisconductedinEnglish.
Timezone–PhilippinetimeisthesameasPerth.StaffinthePhilippines startworkearlyandworktoAustralianofficehours.
WorkEthic–Filipinoshaveaveryhard-workingculture,theycontinually strivetodeliverhighqualityworktoAustralianclients.
03
CONTROL
Manybusinessesarehesitanttohaveoffshorestaffastheyfeelthatbecause thestaffaren’tintheofficetheywilllosecontrolofhowworkisdone.
OffshoringVSOutsourcing
Thelossofcontrolperceptionoftenarisesbecausemanypeopleconfuse OffshoringVSOutsourcingasbothrefertogettinganothercompanytodowork foryou.
Outsourcing–thisis aservicemodel
Taskslikepayroll,BAS,marketing, receptionaredelegatedtoan externalfirm,thisfirmhasstaff eitheronshoreoroffshore.These tasksarehandledbasedon projectscopeoragreedhourly rate.Theoutsourcingcompany assignstrainedprofessionalsto completethework,clientdoesn’t choosethestaff,theyare assignedbasedonavailability.
Possibleproblems:
04
InconsistencyinworkqualityFrustrationastheworkwillnot necessarilyalwaysbedonebythe sameperson.
Onewaysameway-Thestaffare trainedbytheOutsourcingcompany, theydonotlearnyourprocessesand procedures.
Staffwillbeworkingformultiple companies,lackincentivelearnabout yourbusiness.
Offshoring–apeoplemodel.
Benefits:
Youchosethepeoplewhowillworkforyou. Yourstaffworkonlyforyou,theylearnyourprocessesandprocedures. Youcommunicatedirectlyandmaintaincompletecontroloverhow workisdone.
Thereisconsistencyasthesamepersonisdoingthework. Theybecomepartofyourteamandembraceyourworkculture.They shareyourvaluesandarepartofthejourneyofgrowthinyour business.
SECURITY 04
Securitybenefitsofworkingwithanoffshorepartner
Benefits:
StringentOfficeandITsecurityprotocols. Officewithbiometricbuildingaccesssecurityandcameras. Staffleavephonesandpersonalbelongingsintheirlocker.
NewlaptopisprovidedbyProfitmaster,allsystemsandsecuritysetup priortostafffirstday.Thisisdoneasperclientsonshoreprotocols, withadditionalsecurityoverlay.
Geofencedaccess.Remoteshutdown.
Softwaretomonitorandreportonstaffactivity,screenshotsand keystrokes
ProductivityGains
Productivityofyouronshoreteam
Increasedproductivityandgrowthcanbegeneratedbyyouronshorestaffif theyhavetheirtimefreedandareabletopivotfromprocessandcompliance worktochargeable,clientfacingrolesandbusinessdevelopment.
Productivityofyouroffshoreteam
Togetbestresultit’sadvisableto,
HiresomeonewithAustralianindustryexperience. Paygoodsalarieswithbenefitstoattractgreatpeoplewhowillstay.
PerformanceTracking Clearprocesses. Clearandmeasurablegoals. Financialincentivesforreachingtargets.
Monitorstaffwellbeingandperformance. Firstpointofcontacttoaddressanyconcerns. Operationsmanageroffshorewillworkwithyoutoget thebestfromyourstaff.
Number of working days in a year
Note;ThereareadditionalcostsofemploymentinAustraliathathaven’tbeenincludedhere, thingssuchasofficecosts,payrolltax,staffteambuildingandengagementactivities.These costsarecoveredinthePHservicefee.
“HiDelia,
Asperourdiscussion,IwouldliketogiveJoanapayrise.Joanmakesamazing contributionstoourteamandIfeelthatsheneedstobecompensatedmoreforthis. Thisincreaseisathankyoufortheamazingworkthatshedoesformeeveryday andwithouthesitation.TheworkingethicsandqualitythatJoanhasareveryhard tofind,especiallyatthispointinAustralia,andifshewasherethiswouldbeamuch highersalarytocompensateforherexperienceandqualifications.Joannever complainsabouttheworksheisgivenandishappytodotrainingcourses(online) whenIneedherto,shelearnsquicklyandisalwayskeentoknowwhereweare goingwiththebusinessandhowshecanhelp.Joanhasbecomeavaluablemember ofourteamandIwouldliketorewardherforthat.”
