FRPO 2026 Spring Edition

SPRING EDITION 2026

LET'S BUILD ONTARIO: "PROUD TO RENT" BUILDING MOMENTUM

TAKE CONTROL OF YOUR ENERGY COSTS WITH FRPO'S ENERGY PROGRAM

HOUSING STARTS AT LOWEST LEVEL IN OVER A DECADE, RAISING FUTURE SUPPLY CONCERNS

FROM BRANDING TO BELONGING: THE BUSINESS CASE FOR LISTENING TO RENTERS

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CONTENTS SPRING EDITION 2026

IN THIS ISSUE branding to belonging: The From policies to performance: The 14 From 38 business case for listening to renters increasing expectation for buildinglevel data

Build Ontario: Proud to Rent 16 Let's gaining momemtum

Highley's Joe Hoffer and Kristin 42 Cohen Ley named as Thomson Reuters StandOut Lawyers for 2026

control of your energy costs With The power of the invitation 22 Take 44 FRPO's Energy Program for the long term: A future26 Building focused lens On Canada's purposebuilt rental housing

resilience: From reactive 50 Building repairs to preventative strategy

starts at lowest levels in over a The first 90 days: Why operations make 34 Housing 56 decade, raising future supply concerns or break the success of a new rental building

THE VOICE OF THE FEDERATION OF RENTAL-HOUSING PROVIDERS OF ONTARIO

Publisher

Jillian Katzenback jillian@boldtv.ca

Account Executive

Melissa Valentini melissa@rentalhousingbusiness.ca

A PUBLICATION OF: 801-67 Yonge Street Toronto, Ontario M5E 1J8 | Tel: 416-385-1100 www.frpo.org SUBSCRIPTIONS & ADDRESS CHANGES

Melanie David mdavid@frpo.org

Creative Director / Designer Scott Clark

Editor

David Gargaro david@rentalhousingbusiness.ca

Office Manager

FRPO IS A MEMBER OF:

Geeta Lokhram accounts@rentalhousingbusiness.ca Opinions expressed in articles are those of the authors and do not necessarily reflect the views and opinions of the FRPO Board or Management. FRPO and MPH Graphics accept no liability for information contained herein. All rights reserved.

Contents may not be reproduced without written permission from the publisher.

THE VOICE OF THE FEDERATION OF RENTAL-HOUSING PROVIDERS OF ONTARIO

7

PRESIDENT'S MESSAGE Partnering for progress as Queen’s Park returns

A

s the spring season begins and the legislature returns to Queen’s Park, FRPO is ready for a busy and productive few months. The start of the building cycle is always a natural time to focus on our goals, and this year our priority is ensuring the professional rental sector remains a central part of the conversation on Ontario’s future.

A major focus of our work this quarter involves engaging with the government on key legislative files. We continue to work closely with the Ministry of Municipal Affairs and Housing and the Ministry of the Attorney General on the regulations for Bill 60, ensuring that the voice of professional housing providers is reflected as these important changes move forward.

We have also been active in our response to the proposed regulations under Bill 10. Our message to the government is clear: while we share the objective of ensuring our communities are safe, any new framework must recognize the practical and legal limitations faced by housing providers.

TONY IRWIN We are advocating for a balanced approach that focuses President & CEO accountability on criminal activity rather than imposing duplicative risks on good-faith landlords who are already working hard to maintain safe environments for their residents.

Our advocacy continues to be rooted in a commitment to high standards and constructive partnership. We are working hard to ensure policymakers understand the reality of our industry – one that provides stable, high-quality homes for millions of Ontarians. By leading with evidence and sharing the true experiences of our sector, we are making it clear that professional housing providers are essential to a healthy, functioning housing market.

As we continue our engagement with the provincial government this spring, we remain focused on the fundamentals. We are championing the practical, supply-side solutions that are needed to address affordability for the long term. Whether it is unlocking new infill potential on existing sites or streamlining the processes that get homes built, we are providing the roadmap needed to keep Ontario moving forward.

I want to thank our members for the professionalism you show every day. Your dedication to your residents and your communities is what gives our association its strength. I look forward to working alongside you as we continue to make a positive impact across the province.

Tony Irwin, President and CEO, FRPO

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FAIR EXCHANGE | SPRING EDITION 2026

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EVENTS RULEBOOK READY: A PLAY-BY-PLAY OF THE RTA

2026 PM SPRINGFEST

Dates and Times: Webinars – Part 1: April 8, 2026 | 9:30 am – 11:30 am; Part 2: April 14, 2026 | 9:30 am – 11:30 am; Part 1: April 16, 2026 | 9:30 am – 11:30 am; Part 2: April 20, 2026 | 2:00 pm – 3:00 pm In-person seminar – April 21, 2026 | 8:00 am – 12:00 pm Join us for an essential legal series designed to help rental housing providers build their rulebook and navigate the Residential Tenancies Act (RTA) with confidence. Rulebook Ready: A Play-by-Play of the RTA will break down key legislative and policy developments, including recent amendments, updates at the Landlord and Tenant Board in 2026, and why these changes matter for day-to-day operations. We’ll also cover critical areas such as Above Guideline Increases (AGIs) and the guidelines around ending a tenancy for safety using the 28-day notice, giving you the insights and strategies to stay ahead on the field.

Don’t miss this opportunity to strengthen your game plan, stay informed, and take a proactive approach in an evolving regulatory environment.

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Note: This is not a FRPO event, all inquiries should be directed to PMSF@informa.com.

EARTH DAY 2026 WEBINAR: ENERGY & ACCESSIBILITY IN MULTIRESIDENTIAL BUILDINGS Date and Time: April 22, 2026 | 11:00 am - 12:00 pm Join FRPO and the CRB Program this Earth Day for key insights on energy efficiency, electrification, and accessibility in multi-residential buildings.

Celebrate Earth Day with a timely discussion on energy efficiency, electrification, and accessibility in multiresidential buildings. Hear from industry experts on opportunities to reduce energy consumption, advance electrification, and access available incentives and support services, alongside key insights on accessibility requirements and resources for both staff and residents.

Tailored for property owners and managers, this session offers practical strategies to support more efficient, sustainable, and inclusive building operations.

Don’t miss this opportunity to gain practical insights on energy efficiency, electrification, and accessibility, and discover strategies to make your multi-residential buildings more sustainable and inclusive.

Date and Time: April 23, 2026 | 8:30 am - 2:00 pm

RENTAL HOUSING CANADA CONFERENCE Date and Time: May 26 – May 28, 2026 | 8:00 am – 4:00 pm Rental Housing Canada is heading to the nation’s capital. Join them on May 26–28, 2026 at the iconic Rogers Centre in Ottawa for the must-attend event of the year for Canada’s rental housing sector. From policy to innovation and leadership to sustainability, this national conference brings it all together in one powerful platform for learning, connection, and impact.

Stay tuned for more information.

Please check www.frpo.org regularly for newly added events.

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FAIR EXCHANGE | SPRING EDITION 2026

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MEMBER UPDATE SPRING ISSUE 2026

We’re excited to welcome our newest FRPO supplier members this past quarter. Now is the perfect time to connect, share expertise, and explore new opportunities, bringing housing professionals and suppliers together to build strong, lasting partnerships within the rental housing community.

NEW RENTAL HOUSING PROVIDER MEMBERS KRP Properties

Rentpedia Inc

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Pronto Property Management Inc.

Rental Housing Provider Member

NEW ASSOCIATE & CORPORATE SUPPLIER MEMBERS K.I.B Building Restoration Inc.

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FAIR EXCHANGE | SPRING EDITION 2026

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FROM BRANDING TO BELONGING:

THE BUSINESS CASE FOR LISTENING TO RENTERS

By Sally Matteo, Associate Director, Marketing & Communications, Greenwin Corp.

I

n an increasingly competitive rental market, the difference between a brand that performs and one that doesn’t often comes down to a single factor: how well it reflects the people it is meant to serve. When internal consensus replaces external insight, organizations risk building narratives that resonate internally while missing the mark with the people they are trying to reach.

The most successful rental communities are not built on assumptions. They are built on listening.

Across branding, resident engagement, and long-term retention, listening to renters and community members is not a “nice to have.” It is a risk-mitigation tool, a performance driver, and a strategic advantage.

Why branding is too important to guess What happens when branding decisions are made without direct input from the people they are meant to reach? Too often, the result is a brand that reflects an intended vision rather than the realities of everyday renter life. Even well-developed strategies can lose relevance when renter perspectives are not part of the process, particularly in a market where affordability, convenience, and community shape daily decision-making.

Listening helps close that gap. It grounds branding decisions in real-world expectations rather than internal preferences, ensuring tone, messaging, and positioning align with what renters actually value day-to-day.

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FAIR EXCHANGE | SPRING EDITION 2026

Pressure-testing ideas before they go to market One of the most effective ways to reduce branding risk is to engage community members and prospective renters early. Focus groups, informal feedback sessions, and one-on-one conversations allow teams to pressure-test ideas before they go live (i.e., when adjustments are far less costly).

This is an approach we are actively taking at one of our redevelopment projects currently underway. Rather than treating branding as a finished product to be unveiled, we are treating it as a conversation. Early engagement has allowed us to validate assumptions, refine messaging, and ensure that the identity we are building reflects how future residents see themselves, not just how we see the building.

The business case is straightforward. Early listening minimizes misalignment, reduces the need for costly rebrands or campaign pivots, and accelerates market acceptance. It also builds trust before a project even opens its doors.

Learning how residents want to be engaged Listening should not stop once a community is occupied. Ongoing surveys and feedback mechanisms provide critical insight into how residents want to be engaged with and the programs that would benefit them most.

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Retention is not only influenced by physical space or amenities. It is shaped by emotional connection— whether residents feel respected, understood, and valued. When feedback is acknowledged and acted upon, it reinforces the idea that residents have a voice and that their experience matters.

This means not just surveying residents, but showing them how their participation has made real change in their communities. Tell them the changes you are making and why.

From a business perspective, this translates into lower turnover costs, stronger reputation management, and more resilient communities.

Community engagement as a long-term philosophy At Greenwin, community engagement is not a trend or a tactic. It is part of our DNA.

At Greenwin, this feedback directly informs how we design our resident events and engagement initiatives.

Some communities value children programming, while others benefit from language and connection engagements.

By understanding these preferences, we can create stronger engagement and foster a greater sense of belonging. Residents feel seen not just as occupants, but as participants in a shared community experience.

Listening as a driver of retention The link between listening and retention is well established, yet often underestimated. Residents who feel heard are more likely to stay, more likely to engage, and more likely to speak positively about their community.

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FAIR EXCHANGE | SPRING EDITION 2026

Since 1948, we have been focused on building communities that stand the test of time. That longevity is not accidental. It is rooted in a philosophy that prioritizes people, relationships, and long-term value over short-term optics.

When developing community programs and resident engagement initiatives, we take the same listeningfirst approach. It is not about prescribing what we think residents may want or need. It is about actually listening and showing up where communities truly need support, connection, or resources.

From branding to belonging Ultimately, listening shifts the focus from branding as a surface-level exercise to belonging as a business outcome. When renters see themselves reflected in a brand, feel respected in communication, and experience genuine engagement, communities become more resilient and more successful.

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LET’S BUILD ONTARIO

"Proud to Rent" gaining momentum

T

he launch of our Proud to Rent initiative has marked an energetic start to the year for the Let’s Build Ontario campaign. This project was designed to challenge outdated stigmas about rental living, and we are already seeing our core messages resonate with a broad audience across the province.

Reflecting on what our community values The feedback we are receiving from our community highlights a significant shift in how Ontarians view their housing choices. Our early survey work indicates that for many, renting is a proactive and smart decision. The themes of flexibility, financial freedom, and the modern lifestyle that professional rental housing enables are being reflected to us by residents from all walks of life.

By amplifying these voices, we are building a visible community of supporters who take pride in where they live and support a balanced rental market.

A call for your stories: Showing our impact While we celebrate the resident experience, the heart of this campaign remains the initiatives and dedication of 18

FAIR EXCHANGE | SPRING EDITION 2026

our members. We are issuing a renewed call for you to submit your stories. We specifically want to highlight the ways your teams are engaging with your residents and the communities you serve.

Whether it is a unique resident wellness program, a local charity partnership or a major community event, these stories are our most powerful tool for showing the public the positive impact of professional management.

We want to show Ontario that our members are not just housing providers. They are community pillars.

Get involved We invite all members to follow the campaign on social media and share our content with your onsite staff and residents. Together, we can continue to change the narrative and build a housing system that offers more choice and more opportunity for everyone.

Visit letsbuildontario.ca to see the latest stories and submit your own.

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Residential Tenancies Act Sessions An Essential Review of Landlord Tenant Law

RULEBOOK READY:

A PLAY-BY-PLAY OF THE RTA

FRPO’S HIGHLY ANTICIPATED RESIDENTIAL TENANCIES ACT SESSIONS ARE BACK! Rulebook Ready: A Play-by-Play of the RTA will break down key legislative and policy developments, including recent amendments, updates at the Landlord and Tenant Board in 2026, and why these changes matter for day-to-day operations.

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FAIR EXCHANGE | SPRING EDITION 2026

CLICK HERE TO REGISTER NOW

EVENT OVERVIEW

Rulebook Ready: A Play-by-Play of the RTA Join FRPO throughout April for essential legal sessions designed specifically for rental housing providers. Gain clear guidance, practical insights, and a deeper understanding of the RTA to build a winning approach in today’s rental housing landscape.

FRPO is pleased to offer both virtual and in-person learning options for this year’s RTA sessions. The virtual webinars will be delivered in two parts, while the inperson format will be a half-day seminar covering both parts one and two together over breakfast. All registrations include electronic materials that will be shared with attendees in advance of their sessions. All registrants will receive electronic materials in advance of the sessions as part of their registration.

GET TO KNOW THIS YEAR’S ALL-STAR LEGAL LINEUP

Kristen Ley

Cohen Highley LLP

Kevin Kok

Cohen Highley LLP

Jonathan Marun-Batista Aird & Berlis LLP

Douglas Levitt

Levitt Di Lella Duggan & Chaplick LLP

AVAILABLE SESSIONS Webinars - These sessions will take place in two parts Part One: Wednesday, April 8th Part One: Tuesday, April 14th Part One: Thursday, April 16th Part Two: Monday, April 20th

---------------- 9:30 am - 11:30 am ---------------- 9:30 am - 11:30 am ---------------- 9:30 am - 11:30 am ---------------- 2:00 pm - 3:00 pm

In-Person Session - Includes part one & two and full breakfast

Part One & Two: Tuesday, April 21st ----------- 8:00 am – 12:00 pm Location: Toronto, Ontario

DON’T MISS YOUR CHANCE TO REGISTER

THE VOICE OF THE FEDERATION OF RENTAL-HOUSING PROVIDERS OF ONTARIO

21

TAKE CONTROL OF YOUR ENERGY COSTS WITH

FRPO'S ENERGY PROGRAM

By Elliott Jones, Business Development Executive, ECNG Energy Group

R

ising energy costs and unpredictable markets can be a real headache for property owners. Last year, Ontario saw natural gas prices swing dramatically, and electricity costs jumped nearly 30%. For FRPO members, these fluctuations can make budgeting difficult and put pressure on operating costs. That’s where the FRPO Energy Program comes in. We help you save money, plan, and reduce exposure to market volatility energy surprises don’t disrupt your business.

Stabilize your budget Unexpected spikes in natural gas or electricity bills can throw your operating budget off track.

ECNG works with you to create predictable energy costs. By analyzing your usage patterns and past bills, we help you plan with confidence, making sure you can focus on running your properties without worrying about sudden price jumps.

Manage market volatility Energy markets move fast. Last year’s swings showed just how 22

FAIR EXCHANGE | SPRING EDITION 2026

unpredictable both natural gas and electricity can be. ECNG helps FRPO members reduce risk with strategies like fixed-price contracts and risk-management tools. This means your energy costs are less tied to market ups and downs, giving you peace of mind throughout the year.

Maximize savings opportunities Stability is important, but so is saving wherever possible. ECNG identifies ways to reduce your energy spend without sacrificing service or comfort. From reviewing your contracts to monitoring market trends, our team provides practical advice to make your energy dollars go further.

Expert guidance you can trust Navigating energy markets can be confusing, but you don’t have to do it alone. ECNG’s team has years of experience helping property owners like you. We provide advice that’s clear, practical, and results focused. Our goal is simple:

help you save, plan, and avoid volatility so your energy costs are predictable and manageable.

Why partner with ECNG? For FRPO members, ECNG is more than an energy service provider we’re a partner. We help you take control of your natural gas and electricity costs, so you can budget with confidence, avoid surprises, and make better financial decisions for your properties.

Don’t let energy market uncertainty control your budget. Partner with ECNG Energy Group and turn unpredictability into opportunity.

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Navigating natural gas and electricity markets can be both unpredictable and complex, creating ongoing challenges for property owners. For more than 20 years, FRPO has partnered with ECNG Energy Group to support its members in managing these markets effectively. Read on for an overview of the natural gas and electricity programs available to FRPO members, along with additional services ECNG provides.

Natural gas program ECNG currently manages more than 20 million cubic metres of natural gas annually on behalf of the FRPO program, supporting many members with multiple accounts across the province.

The program is designed to help members stabilize their energy costs through fixed‑price options available for short, medium or long‑term periods, helping protect budgets from market volatility.

ECNG also provides members with a wide range of reports including, but not limited to,

24

FAIR EXCHANGE | SPRING EDITION 2026

budgets, forecasts, cost analysis, and consumption comparisons, available in both reader‑friendly formats and editable spreadsheets.

Electricity program The FRPO electricity program shares similarities with the natural gas program but is also structured to respond to the unique dynamics of the electricity market. While fixed‑price options are available, ECNG strategically aggregates member volumes and secures pricing only when market conditions are favourable, especially important given the extreme volatility seen over the past year. Similar to natural gas, members also have access to various cost and consumption reports either upon request or through a secure online portal.

Additional services for FRPO members In addition to the natural gas and electricity programs, FRPO members can take advantage of

several additional ECNG services.

Leveraging decades of experience in the energy sector, ECNG offers expertise in such energy related fields as carbon management, grants, rebates, and audits and assessments. Furthermore, ECNG has extensive experience working with multiple utilities across the province, supporting members with resolving consumption discrepancies and optimizing rate classifications for their accounts.

For members with slightly more specialized needs and requirements, ECNG also provides solutions for global adjustment cost analysis and invoice management services, allowing property owners to shift their focus to other aspects of their business while ECNG handles these specific and timeconsuming responsibilities.

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BUILDING FOR THE LONG TERM:

A future-focused lens on Canada’s purpose-built rental housing

By Michael Tsourounis, Chief Investment Officer, Hazelview Investments

C

anada’s housing conversation is often framed around supply, affordability, and speed. But an equally important question is emerging beneath the surface: What kind of rental housing are we building for the decades ahead?

As the purpose-built rental sector scales across the country, developers and operators are increasingly being asked to think beyond delivering units. The next generation of rental housing must be resilient, energyefficient, operationally intelligent, and designed around long-term resident experience. Achieving that requires integrating innovation not as an afterthought, but as a core discipline across design development, construction, and operations.

At Hazelview, our conviction in purpose-built rental is grounded in long-term ownership. We see firsthand how design, construction, and operational decisions made today shape performance and livability for years to come.

As the sector evolves, integrating innovation across development and operations is no longer optional, it is foundational.

26

FAIR EXCHANGE | SPRING EDITION 2026

Ownership thinking changes everything Purpose-built rental buildings are designed to be held, operated, and improved over decades and this ownership mindset shifts priorities.

When underwriting projects for long-term hold, lifecycle performance matters as much as initial capital cost. Durable materials, efficient mechanical systems, resilient building envelopes, and operational practicality have become central to decision-making.

Design must consider not only how a building looks on day one, but how it performs in year 20.

To inform responsible, long-term decisions, Hazelview completed a comprehensive climate scenario analysis (CSA) across its Canadian multi-family portfolio. This assessment evaluated how potential climate futures— ranging from strong global action to business-asusual—could affect buildings’ performance over time. The analysis identified properties that may be exposed to increasing climate-related risks, including extreme weather and higher operating costs, while also highlighting opportunities to strengthen overall

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portfolio resilience. By integrating the CSA insights into design practices, capital planning, and investment strategies, Hazelview is supporting the adaptability of these assets so they may remain durable for decades to come, regardless of how future climate conditions may evolve.

This approach is particularly important in today’s market. With new housing starts and declining rental supply expected to tighten later this decade, projects advancing now must be built to withstand shifting economic, environmental, and demographic conditions.

Designing with data and operational insight One of the most powerful evolutions in multiresidential development is the integration of operational data into new projects.

As an integrated owner, developer, and property manager, Hazelview applies real-time resident feedback, leasing data, and asset performance insights to inform future developments. This includes: • Optimizing suite mix based on absorption trends • Designing flexible amenity spaces that reflect changing preferences • Prioritizing family-sized units in high-demand urban nodes • Embedding wellness and community programming into building design Integrating operational insights from on-site teams to improve day-to-day building performance and resident experience.

When development and operations teams collaborate early, buildings are more aligned with long-term

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FAIR EXCHANGE | SPRING EDITION 2026

resident needs. This can reduce friction, support retention, and enhance overall asset performance.

Scaling innovation through ventures Innovation in real estate is accelerating, particularly in proptech, buildtech, and cleantech. Rather than adopting technology passively, Hazelview Investments launched Hazelview Ventures to proactively invest in early-stage companies solving real challenges in real estate.

For example, Rhenti has been integrated into Hazelview Properties leasing operations to digitize and automate the rental process. By replacing paperbased workflows with a seamless digital platform, Rhenti improves transparency, accelerates occupancy, and enhances the renter experience from first inquiry to move-in. For new purpose-built rental communities, this means a modern leasing infrastructure is embedded from day one.

With Lamarr.AI, we have completed drone-based thermal scans on multiple properties to assess envelope performance. Their AI-driven 3D modelling identifies energy loss, deteriorating seals, and insulation gaps with greater speed and accuracy than traditional audits. These insights strengthen capital planning decisions, prioritize retrofit investments, and influence how we approach envelope design in future construction.

Whether it’s optimizing leasing processes or advancing sustainability solutions, we are investing in and piloting solutions, which gives us practical insights into what works, what scales, and what drives measurable impact. This approach ensures that innovation directly supports long-term portfolio performance and sustainability outcomes.

Trusted Advisors

Providing Expertise in Building Science and Structural Restoration Garage & Balcony Assessment & Restoration Building Cladding Design, Assessment & Remediation Roofing System Design, Assessment & Remediation Building Condition Assessments Capital Planning Building Renewal Energy Audits and Modelling

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Creative Thinking Practical Results

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Future-focused construction and sustainability Construction economics have shifted over the past several years, but forward-thinking developers are adapting through smarter delivery models and disciplined execution.

sites and accelerate the delivery of professionally managed rental housing where the business case supports it.

At Hazelview, the emphasis is on execution integrity, early contractor collaboration, and sustainable design integration. This includes:

More broadly, the sector’s pivot toward purposebuilt rental reflects a structural shift. Institutional capital, integrated management, and long-term stewardship are replacing fragmented ownership models. This evolution can support stronger building standards, consistent resident experience, and greater operational accountability.

• High-performance envelopes and electrification strategies

Purpose-built rental is not simply a product type; it is long-term housing infrastructure.

• Energy-efficient mechanical systems

Building for 2027 and beyond

• Thoughtful phasing to minimize operational disruption • Resilient design considerations for evolving climate realities Sustainability is embedded in our development mandate, not treated as an overlay. For example, our Development team partnered with Tangible Materials—a data‑driven construction technology firm—to conduct embodied carbon and lifecycle assessments for both blocks of our Station House project located at Bloor & Dufferin in Toronto. This work enables us to measure the building’s carbon intensity and identify lower‑carbon, cost‑effective material alternatives.

Investments in building performance and responsible design can enhance long-term value, reduce operating volatility, and strengthen resident satisfaction.

Purpose-built rental as infrastructure The industry is also witnessing increased condo-torental conversions in certain markets. While not a universal solution, these transitions can unlock stalled 30

FAIR EXCHANGE | SPRING EDITION 2026

As Canada navigates population growth, immigration adjustments, and evolving economic and environmental conditions, the multi-residential sector must balance urgency with foresight.

The opportunity in today’s market is not just to build more housing, but to build housing that performs— environmentally, operationally, and financially—over decades.

In a rapidly changing landscape, the most resilient rental communities will be those designed with the future in mind.

JOIN CANADA’S RENTAL HOUSING LEADERS IN OTTAWA FOR THE RHC NATIONAL CONFERENCE The rental housing sector is evolving, and the conversations shaping its future matter more than ever.

This May in Ottawa, the Rental Housing Canada Conference will bring together the leaders, innovators, and decision-makers shaping what comes next for the industry. This year’s theme, Building Momentum, reflects the urgency and opportunity facing the sector— accelerating new development, unlocking innovation, and harnessing technology to build, operate, and scale rental housing that meets the needs of Canadians today and into the future.

Over two and a half dynamic days, owners, developers, operators, and industry partners will explore the ideas, tools, and strategies driving progress across Canada’s rental housing landscape. Attendees can expect forward-looking conversations, practical insights, and meaningful connections that move beyond discussion and toward action— turning innovation into housing, and momentum into real impact.

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FAIR EXCHANGE | SPRING EDITION 2026

OTTAWA

MAY 26-28 REGISTER TODAY WWW.RENTALHOUSINGCANADA.CA

MEET SOME OF OUR 2026 SPEAKERS

Mathieu Lebarge

David Coletto

Colleen Krempulec

Shaun Hildebrand

Peter Altobelli

Mark Sutcliffe

Gloria Salomon

Stéphane Giguère

Marlene Coffey

Dilan Centikaya

Max Graham

Henry Zhao

Nikki Guzzo

Matthew Organ

Christian Szpilfogel

Kellie Speakman

Jenn Green

CMHC

Ontario Non-Profit Housing Association

David Trousdale

Abacus

Canadian CRB Program

Avenue LIving

Urbanation

MInto Group

Yardi

Greenwin Corp.

Mayor of Ottawa

Skyline

DBS Developments

Aliferous Group

Homestead Land Holdings

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Sheryl Erenberg & Associates

Sheryl Erenberg

Darryl Bellwood

Bill Zigomanis

Erin Bonokowski

Jonathan Carriere

Michelle Calloway

Meherzad Bahkt

Andrea Rocheleau

Virginia Love

Koray Oztekin

Ciana Canci

Jose Rivera

Sarah Segal

Theresa Lapansee

MInto Group

Mairi McKinnon Killam Apartment REIT

Ian Longo

Hazelview

Yardi

Dan Drori

Wyse Meter Solutions

Skyline

First National

Entrata

Jean-Pierre Poulin Brooklyn Lewandowski 1Valet

Reach by RentCafe

CanMar Contracting

Zenbase

Simplydbs

Crestview Strategy

Canci Rentals

ResidentOps Stuido

Wifiplex

Ottawa Community Housing

JLL Canada

Greenwin Corp.

Anannya Biswas

CAPREIT

Metro Compactor Service

Landon Field

Kate Harrison

Rental Housing Saskatchewan

Summa Strategies

HOUSING STARTS AT LOWEST ONTARIO LEVEL IN OVERCMHC A DECADE, RAISING FUTURE SUPPLY BUSINESS CENTRE CONCERNS Attn: Guy-Anne Duval

100 Sheppard Avenue East, Suite 300 Toronto, ON M2N 6Z1 CMHC

T: 613-748-2000 F: 416-250-3204 Developers shifted toward rental and smaller projects gduval@cmhc-schl.gc.ca

By Jordan Nanowski, Lead Economist (GTA), Canada Mortgage and Housing Corporation

Attn: Don Neufeld C: 403-815-8672 F: 905-755-8885 dneufeld@coinamatic.com

Figure 1: Small, plex-style apartments now make up half of apartment structures started in the Toronto CMA

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FAIR EXCHANGE | SPRING EDITION 2026

DIVERSO ENERGY

Share (%) of apartment structures started, by building size 80%

Attn: Jon Mesquita T: 226-751-3790 jon@diversoenergy.com

70% 60%

366 Westpark Crescent Waterloo, ON N2T 3A2

50% 40% 30% 20% 10%

3-5 units

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Toronto’s short- and long-term housing markets look different. In the short term, conditions appear more relaxed: higher vacancy rates, slowing rent growth, and declining home prices. In this period, there has been increased supply and weakened demand. A high rate of home completions and record levels of resale market listings have increased supply. Economic uncertainty and slower population growth have constrained demand.

The starts data shows a shift in builder preferences toward rental and smaller projects. Financing challenges and a desire to reduce exposure to economic uncertainty encouraged developers to shift toward smaller projects. Small projects required lower financial commitment and were quicker to deliver, reducing vulnerabilities to changes in the economy. In 2025, developments with three to five units outnumbered those with more than 100 units for the first time on record.

Purpose-built rental starts were the second highest since 1990 and exceeded condominium apartment starts in the City of Toronto for the first time. Incentives for missing middle housing, combined with relatively favourable financing and longterm rental demand, supported purpose-built rental construction.

COINAMATIC CANADA

301 Matheson Boulevard West Mississauga, ON L5R 3G3

Market shows short‑term surplus and long‑term supply risks

greater surpluses than more affordable ones.

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• Housing supply and demand look different in the short and long term. In the short term, a high rate of completions and record new listings at a time of suppressed demand have created relaxed market conditions. In the long term, declining starts and less constrained demand point to a tighter market.

• Evidence of high supply and weakened demand differs by market segment. New and small condominium apartments, and large and expensive homes, show greater imbalance than affordable family-sized ones.

• Developers have shifted toward rental and smaller-unit projects. In the City of Toronto, rental unit starts exceeded condominium apartment starts.

Overall, buildings with 3-5 units surpassed those with 100+ units for the first time.

04

Highlights

However, beneath these conditions, longterm risks are building. Housing starts declined again in 2025 and are now at their lowest level since 2009—below Calgary, Montréal, and Vancouver for the first time.

With projects taking years to move from inception to occupancy, the current downturn in starts signals future supply shortages once demand strengthens.

Record condominium project cancellations will remove thousands of units that would otherwise have been delivered in coming years.

This combination—surpluses today, tighter markets in the future—is the difference underpinning Toronto’s housing supply between the short and long term.

Differences in market segments pose another challenge in reconciling the short- and longterm markets. There were greater surpluses in new and smaller condominium apartments than in family-sized homes. Larger and more expensive homes showed

20

recently published its Spring 2026 Housing Supply Report, which examines new housing construction trends across the Vancouver, Calgary, Edmonton, Toronto, Ottawa, and Montréal Census Metropolitan Areas (CMAs). Key insights from the Toronto CMA are presented below.

100+ units

Source: CMHC

EFFICIENCY ENGINEERIN

2026 CMHC Rental Market Survey Breakfast CMHC BREAKFAST RECAP: INSIGHTFUL DISCUSSION & INDUSTRY CONNECTIONS On February 24, FRPO was delighted to partner with the Greater Toronto Apartment Association for the 2026 CMHC Rental Market Survey Breakfast. The event brought together over 350 rental housing professionals from across Ontario for a morning of learning, networking, and conversation.

This year’s program featured an excellent lineup of speakers sharing valuable market insights. Jordan Nanowski, Lead Economist, GTA at CMHC, presented key findings from the 2025 Rental Market Survey and shared updates on CMHC programs and housing initiatives. Valesa Faria, Senior Vice President, Partnership and Development at Build Canada Homes, discussed partnership opportunities with private-sector rental developers and advancing large-scale housing delivery. The morning wrapped up with an engaging fireside chat between Valesa and Daryl Chong, President & CEO of GTAA. This breakfast event delivered timely market updates, actionable insights, and valuable opportunities for networking and collaboration across the rental housing sector.

We want to extend our thanks to everyone who joined us for the 2026 CMHC Rental Market Survey Breakfast. Your participation helped make the morning a success, fostering meaningful discussion, learning, and connection across Ontario’s rental housing industry.

For more information on FRPO’s upcoming events, please visit frpo.org.

THANK YOU FOR ATTENDING

THE VOICE OF THE FEDERATION OF RENTAL-HOUSING PROVIDERS OF ONTARIO

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Get ready for the 2026

MAC AWARDS

The MAC Awards is the premier event of the year for FRPO members, recognizing excellence across Ontario’s rental housing industry. Each year, the MAC Awards celebrate outstanding achievements in operations, marketing, sustainability, and leadership, honouring the people, teams, and organizations raising the bar in rental housing. This signature FRPO event brings together more than 1,200 industry professionals, from hands-on owners and managers to third-party operators and REITs.

Attending the Event Event Registration will open in early Fall 2026. Stay tuned for more information.

Award Submissions The MAC Awards Submission Package will be released by June 1, 2026, with details and access shared to FRPO members via eblast. The Submission Portal will open by September 2, 2026, followed by a submission deadline of September 14, 2026.

Reminder notices will be sent ahead of the deadline; please note that late submissions will not be accepted.

First time participating? Visit our designated MAC Awards page for a look at last year’s submission package. While it’s updated annually, it’s a helpful reference. We can’t wait to celebrate the best in the biz’ with you on November 25th!

frpo.org

New Event Date Contact Us Questions? The FRPO team is always happy to help.

Contact us at membership@frpo.org.

We’re shaking things up for 2026! The MAC Awards will return to it’s usual home at the Metro Toronto Convention Centre, but will be held one week earlier than usual. The new date is:

Wednesday, November 25th, 2026

THE VOICE OF THE FEDERATION OF RENTAL-HOUSING PROVIDERS OF ONTARIO

37

FROM POLICIES TO PERFORMANCE THE INCREASING EXPECTATION FOR BUILDING-LEVEL DATA DATA

By Dilan Cetinkaya, Director, Certification, Certified Rental Building (CRB) Program

A

cross the real estate sector, expectations around Environmental, Social, and Governance (ESG) reporting are evolving.

Increasingly, investors and benchmarking organizations are looking beyond policies and commitments to understand how buildings are performing in practice.

For property managers, this shift brings growing pressure to collect and report buildinglevel operational data. Metrics such as energy consumption, greenhouse gas emissions, water use, and waste generation are becoming central to how ESG performance is evaluated.

This shift is also influencing how building certification programs are assessed. The Global Real Estate Sustainability Benchmark (GRESB), widely used by real estate investors to assess ESG performance, has updated how it evaluates building certification programs. Under the revised building certification evaluation criteria, certification programs seeking recognition are expected to incorporate building-level operational data, establish performance baselines, and track improvements across key environmental indicators.

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FAIR EXCHANGE | SPRING EDITION 2026

Historically, many certification frameworks focused primarily on policies, operational procedures, and management systems designed to support well-run buildings. While these elements remain essential, certification programs are now also expected to demonstrate measurable environmental outcomes supported by building-level performance data.

The Certified Rental Building (CRB) Program is helping rental housing providers navigate this shift by expanding its certification framework to incorporate environmental performance data.

Beginning in 2027, participating buildings will submit data on energy use, water consumption, and waste generation, allowing properties to establish baselines and track performance over time.

To support this process, CRB is developing a data dashboard designed specifically for the multi-residential sector, providing property owners and managers with clearer insight into 40

FAIR EXCHANGE | SPRING EDITION 2026

building performance across their portfolios.

The dashboard will also integrate indicators from municipal programs such as RentSafeTO and the Hamilton Safe Apartment Buildings Program, allowing housing providers to view multiple aspects of building performance in one place.

As expectations around ESG reporting continue to evolve, the ability to track and understand building performance will become increasingly important. By integrating environmental performance data and developing new reporting tools, the CRB Program is helping rental housing providers strengthen transparency, improve operational insight, and demonstrate measurable performance across their portfolios.

COHEN HIGHLEY’S JOE HOFFER AND KRISTIN LEY NAMED AS THOMSON REUTERS STAND-OUT LAWYERS FOR 2026

By Laura Gurr, Managing Partner, Cohen Highley

C

ohen Highley is proud to recognize Joe Hoffer and Kristin Ley on being named Thomson Reuters Stand-Out Lawyers for 2026, an honour made particularly meaningful by the fact that it is awarded solely on the basis of direct client nominations, reflecting the trust and confidence they have earned through their work.

Joe Hoffer became a Partner at Cohen Highly LLP (CH) in 1994. In the early 1990s, very few lawyers practiced in multiresidential housing, exclusively on the side of landlords, housing providers, and property managers. Joe built the Cohen Highley MultiResidential Housing Group from the ground up, starting with a team of two; it now consists of 22 licensees and more than a dozen support staff. Joe directly mentored many in CH's Multi-Residential Housing Group, including myself (Laura Gurr, the firm’s Managing Partner) and fellow Partners Paul Cappa, Kristin Ley, and Patty Duwyn. Joe has paved the way for his juniors to achieve tremendous professional success, while guiding them to be community minded, principled individuals who recognize their responsibility to give back to those in need, and champion marginalized individuals.

One of Joe’s proteges, Kristen Ley, now in her 18th year of practicing law, has been Cohen Highley’s Multi-Residential Housing Practice Group Leader since 2021. Kristin continues Joe’s legacy of mentorship and leading by example through outstanding practice of law coupled with exemplary client service.

Even though Joe and Kristin have always prioritized the success of their clients and the forward progression of the multi-residential housing industry over seeking accolades and awards, they are not strangers to receiving industry recognition. In 2008, Joe was awarded FRPO’s MAC Award for The Prestigious Member of the Year for his work as a member of FRPO’s Landlord and Tenant Committee, where Joe provided input on numerous new forms, rules, and guidelines of the Landlord Tenant Board.

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FAIR EXCHANGE | SPRING EDITION 2026

Kristin was the recipient of the Rising Star Award from the Middlesex Law Association in 2012; in 2025, Joe won the Middlesex Law Association's Distinguished Service Award. More recently, the entire Cohen Highley team was honoured at the FRPO MAC Awards this past December as the recipient of the Award for Excellence in Community Service.

In 2026, both Joe and Kristin were named as Thomson Reuters Stand-Out Lawyers, which is particularly meaningful, as it is a client-nominated award. The comments in their clients’ nominations included the following:

“Joe is not often outmatched for his knowledge or his response time.”

“Her [Kristin’s] experience, her confidence, her knowledge. She's just great. I felt comfortable enough to go to her with silly questions of law, and the ones that are the most important to our company.”

Having a client go out of their way to recognize the work you’ve done as a lawyer means the world. We too often only hear from our clients when they are in a crisis or situations fraught with stress. The role of a lawyer is to build trust in these conditions through exemplary work and communication, ultimately seeing our clients through to a solution. When a client recognizes you with an award, it is the definitive benchmark of success. It means you have gone beyond being a ‘service provider’; you’ve created something exceptional.

It is very fitting that Joe and Kristin would be recognized in this manner, as they have built their practices on a foundation of unparalleled client service. They continue to set the bar, which motivates us all to achieve more.

Congratulations, Kristin and Joe!

Yes, we can!

Since MetCap Living established itself as a leader in property management, we have routinely been asked one, simple question; “Can you help us run our property more effectively?” And, for well over thirty years, the answer has remained — Yes, we can! Our managers are seasoned professionals, experienced in every detail of the day to day operations and maintenance of multi-unit rental properties. From marketing, leasing, finance and accounting, to actual physical, on-site management, we oversee everything.

Guaranteed vacancy reduction, revenue growth and net profitability — when you’re ready to discuss a better option; we’ll be there. You can count on it.

Kazi Shahnewaz Director, Business Development Office: 416.340.1600 x504 C. 647.887.5676 k.m.shahnewaz@metcap.com

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THE POWER OF THE

INVITATION

By Brandi Clarke, Founder and President, Brandi Clarke Consulting

O

ne of the realities of executive leadership is access. Invitations arrive steadily over the course of a career: conferences, charity galas, golf tournaments, awards dinners tied to foundations and community partners. Many come with built-in access: a table reserved for eight, a pair of VIP passes, conference registrations connected to sponsorship commitments.

Traditionally, those seats belong to the executive team.

These are the rooms where partnerships deepen, relationships take shape, and industries quietly move forward through conversation.

But most senior leaders recognize another side of this reality.

At a certain point, there are simply a lot of them.

Many executives can recite the calendar by heart.

The annual golf tournament. The foundation gala that returns every spring. The conference that anchors the fall season. Meaningful events, all of them. Yet over time they begin to feel familiar: the same ballroom, the same program, often the same people seated at neighbouring tables.

Ten golf tournaments in a season. Six fundraising galas. Then several conferences layered across the year.

All worthwhile. All important. And all demanding.

For leadership teams already balancing strategic priorities, operational oversight, and personal commitments, the volume can quietly become another form of pressure. Yet within this familiar rhythm lies a leadership opportunity many organizations overlook.

Several years ago, we began looking at these invitations differently.

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FAIR EXCHANGE | SPRING EDITION 2026

Like many companies, we supported charities and industry organizations through sponsorships. With those sponsorships came access to events: tables at fundraising galas, conference passes, invitations to industry gatherings. Historically, those seats remained within the executive circle, a practice that is both common and understandable. Executive presence signals commitment and reinforces relationships.

But we began asking a simple question. Could some of those seats become development opportunities?

Executives were always offered first right of refusal for events connected to their portfolios or partnerships.

If seats remained, we opened them internally through

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returned with those who attended.

People came back inspired. They shared stories about conversations, ideas, and connections they had made. Many brought back perspectives about the industry that leadership teams rarely hear directly.

They also carried a stronger sense of ownership.

Being trusted to represent an organization externally sends a powerful signal. It communicates belief in someone’s potential and invites them to see themselves as part of the broader leadership ecosystem of the industry.

For executives, the benefits are equally meaningful.

a simple lottery. Team members could submit their names for events that interested them, particularly those aligned with causes they cared about or sectors they were curious to explore.

It was a small operational shift. The cultural impact was immediate.

For many professionals, the first time they walk into an industry gala or conference is unforgettable. The scale of the room. Conversations unfolding in every direction. The realization that the industry they work in every day is larger, more connected, and more dynamic than they may have imagined.

Moments like these expand perspective. They create confidence and momentum.

When someone attends on behalf of their organization, the experience carries weight. They are not simply 46

FAIR EXCHANGE | SPRING EDITION 2026

guests. They represent the company and observe how relationships are built, how partnerships develop, and how leaders carry themselves in professional spaces.

That kind of exposure cannot be replicated in a meeting room.

Preparation matters, of course.

When we sent team members to these events, expectations were clear. Professional conduct mattered. They were there as ambassadors of the organization.

Those conversations often became informal mentoring moments: what to wear, how to introduce yourself in a room where you may not know anyone, which sessions might offer the most value.

Simple guidance opened the door to meaningful professional growth.

One of the most compelling outcomes was the energy that

Passing the baton occasionally relieves pressure on already full calendars. It allows leaders to focus their presence where it has the greatest strategic impact while creating opportunities for others to grow. In many ways, it becomes succession planning in motion.

When people thrive in these environments, leaders begin to see who builds relationships naturally, who carries the organization’s voice with confidence, and who may be ready for broader leadership responsibilities.

Across industries today, there is a growing appetite for access.

Networking groups are multiplying, professional learning communities are expanding, and younger professionals are actively seeking exposure to the conversations that shape their fields. People want to be in the room where ideas are exchanged and relationships are built. What many leaders

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underestimate is how meaningful a single invitation can be. For someone earlier in their career, the opportunity to attend an industry conference, sit at a sponsored table, or represent their organization at a community event can be transformative. It offers perspective, builds confidence, and often sparks a deeper sense of belonging within the profession.

Introducing new voices into these rooms changes the energy of the conversation. Emerging professionals bring different perspectives, different questions, and often a refreshing level of enthusiasm. They form connections executives may never have encountered.

They expand the organization’s network in ways that are organic and sometimes surprising.

Charities benefit. Professional communities benefit.

Organizations benefit.

Sometimes the most engaging voice at the table is the one attending for the very first time.

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FAIR EXCHANGE | SPRING EDITION 2026

As the calendar begins to fill with spring conferences, charity events, and the familiar rhythm of golf season, leaders have an opportunity to think differently about who occupies those seats.

None of this suggests that executives should step away from industry events. Many invitations remain important and deserve leadership presence.

But occasionally giving away a seat can be one of the most powerful leadership decisions available. It eases pressure on executive calendars, develops emerging leaders, expands networks, and introduces new energy into professional spaces that can easily become routine.

Leadership is often measured by the rooms we enter.

But the mark of confident leadership is knowing when to step aside and invite someone else into the conversation.

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BUILDING RESILIENCE: FROM REACTIVE REPAIRS TO PREVENTATIVE STRATEGY

By Anannya Biswas, National Marketing Manager, Metro Compactor Service Inc.

A

cross Canada’s rental housing sector, building operations are becoming increasingly complex.

Rising operating costs, evolving regulatory expectations, aging infrastructure, and higher resident standards are reshaping how property managers approach asset performance.

In many cases, however, maintenance strategies have not evolved at the same pace as these pressures. Too often, buildings are still managed through a reactive model, where problems are addressed only when they become visible or disruptive.

In a recent industry webinar hosted with FRPO, Metro Compactor Service explored an important shift under way in building operations: the move from reactive maintenance toward preventative asset strategies.

At its core, the conversation focused on a simple but powerful idea: resilience in residential buildings is not accidental; it is operationally designed.

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FAIR EXCHANGE | SPRING EDITION 2026

The non-linear nature of asset performance One of the key insights discussed during the webinar was that building systems rarely follow a straight path from installation to replacement. Instead, they tend to move through a predictable lifecycle: initial performance after construction, early signs of wear, accelerated deterioration, and eventually major capital replacement.

The early stages of decline often go unnoticed. Minor operational issues, small component failures or inconsistent maintenance may not appear urgent in isolation. Over time, however, these small signals compound. What begins as manageable maintenance can evolve into expensive capital events or operational disruption.

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When systems run reliably, property teams can focus their attention where it matters most: resident service and building operations.

Resident experience and building behaviour Preventative maintenance practices also influence how residents interact with shared infrastructure.

This is where preventative maintenance plays a critical role in flattening this lifecycle curve. By addressing issues early and consistently, operators can extend asset life, avoid costly emergency replacements, and maintain stable building operations.

Operational stability for property teams For property managers, preventative maintenance is as much about operational stability as it is about equipment performance. Reactive environments often create unpredictable service calls, resident complaints, and added administrative pressure.

Structured preventative programs, built around scheduled inspections, routine testing, and consistent upkeep, reduce disruptions and create a more stable operating rhythm.

Clean, well-maintained garbage rooms and waste systems encourage responsible resident behaviour.

When spaces are sanitary, clearly organized, and supported by resident education initiatives, participation in waste diversion and proper disposal improves significantly.

Conversely, poorly maintained infrastructure often leads to misuse, contamination, and increased complaints.

Financial predictability and risk management Preventative maintenance is often viewed through an operational lens, but its financial implications are equally significant.

Emergency repairs or replacements can cost three to five times more than planned lifecycle investments, particularly when equipment must be sourced or installed urgently.

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FAIR EXCHANGE | SPRING EDITION 2026

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Beyond direct costs, reactive events also create indirect pressures, including staff overtime, resident disruption, and added administrative strain.

Preventative strategies help smooth these financial spikes by spreading investment more evenly across the asset lifecycle. For boards and owners, this translates into more predictable operating budgets, stronger reserve planning, and reduced financial volatility. As insurance carriers and regulators increase scrutiny around fire and life safety systems, documented preventative programs also demonstrate responsible oversight and governance.

Collaboration between operators and service partners Preventative maintenance is most effective when it combines operational awareness with technical expertise. Structured inspection programs, component testing, digital monitoring tools, and long-term vendor partnerships all contribute to a more proactive asset management approach.

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Importantly, this shift requires moving beyond lowestcost procurement models toward total cost-ofownership thinking, recognizing that early investment in quality infrastructure and preventative oversight often reduces long-term operational risk.

A shift toward proactive building management The pressures facing rental housing operators are unlikely to ease in the years ahead. Buildings are becoming denser, regulatory expectations continue to evolve, and residents increasingly expect well-managed, high-performing environments.

In this context, preventative maintenance is no longer simply a technical practice; it is an operational strategy.

The buildings that perform best over the next decade will not necessarily be the newest, but the ones that are most intentionally operated. When preventative oversight, resident engagement, and long-term asset planning work together, operators can create more stable, resilient communities while protecting the longterm value of their assets.

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THE FIRST 90 DAYS: WHY OPERATIONS MAKE OR BREAK THE SUCCESS OF A NEW RENTAL BUILDING

By Theresa Lapensée, Founder & Principal, ResidentOps Studio

A

cross Ontario, there is renewed focus on purposebuilt rental housing development.

Governments, developers, and housing advocates recognize the need for more rental homes across the province, from high-rise towers in urban centres to midand low-rise buildings in tertiary and regional markets.

Municipalities are beginning to accelerate development following continued urging from industry stakeholders.

Cities such as Hamilton, Mississauga, and Burlington have introduced incentives that improve the financial viability of rental projects through development charge reductions or exemptions.

More cranes in the sky across Ontario are positive, but building new multi-residential housing is only the beginning. Ensuring new rental communities start well once residents move in is equally important.

For developers and builders, construction is an enormous undertaking. Years of planning, financing, approvals, and coordination lead to the final phase:

occupancy. Once residents begin moving in, another complex stage begins: the operational launch of the building.

In many high-rise developments, residents move in before the building is fully complete. Lower floors may be occupied while upper levels remain under construction, amenities unfinished, and trades still on-site addressing deficiencies.

Experienced operators treat the first 90 days as an operational stabilization period: building systems, service routines, and resident expectations are closely monitored and adjusted as the community takes shape.

During this phase, teams manage ongoing construction activity, mechanical systems operating at full demand, and on-site staff establishing operational routines.

Handled well, this period creates a strong operational foundation. Handled poorly, it leads to resident frustration and reputational damage long after construction ends.

Successful buildings focus on several critical areas.

Compliance and operational foundations Ontario’s rental housing sector operates within a highly regulated framework. New buildings must begin operations with strong compliance practices from day one.

Operational planning should begin eight to twelve months before occupancy, allowing time to establish policies, procedures, documentation, and staff training.

These considerations must also be integrated during development so building design, systems, and staffing models support effective long-term management.

Construction and operations teams must understand how the building functions, including security systems, mechanical equipment, lighting, service contracts, and the overall flow of the asset.

Frontline teams must understand the building and how it must be maintained and presented to residents.

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Resident communication and expectations The first 90 days shape residents’ earliest impressions of a building, and those experiences travel quickly through reviews and word of mouth.

Residents in new buildings live through the final stages of construction: noise, debris, disruption, and increased building traffic. Amenities may still be coming online while trades remain on site.

Setting expectations early prevents frustration. Many operators include construction addendums in lease packages and discuss early occupancy realities during leasing. Incentives alone do not create a positive resident experience.

Once residents move in, proactive communication becomes essential. Residents need clear information about operational disruptions or construction activity that affects them.

Resident communication platforms or CRM systems allow teams to issue building notices and updates through mobile apps or online portals. If residents must ask what is happening, communication has already failed.

These systems also support digital maintenance requests, allowing teams to track service issues while giving residents transparency on request status.

Building systems and vendor partnerships New buildings reveal their true operational behaviour once residents move in and systems operate at full demand.

HVAC systems, elevators, water pressure, ventilation, and life-safety systems function under real conditions for the first time. Adjustments are normal.

Close coordination between property management teams, building operators, and construction teams ensures issues are identified quickly and warranty items documented properly.

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Vendor partnerships are equally important. Mechanical contractors, elevator providers, and life-safety technicians must align with ownership expectations during early occupancy.

These vendors respond quickly, attend the building when needed, and troubleshoot issues alongside the operations team. In many ways they become an extension of the property’s operational team and brand, influencing how residents experience service continuity.

Staff leadership and resident feedback Visible, responsive staff presence is essential during early building operations, and experience matters.

New developments need to be led by property managers and regional leaders who have worked through a building launch. Early occupancy brings challenges that require practical experience and confident decision-making.

Inexperienced teams cannot lead what they have not lived through. Small issues escalate quickly, frustrating residents and reflecting on the property’s brand and reputation.

Residents moving into a new building have questions about amenities, waste systems, elevators, and building procedures. Knowledgeable staff resolve concerns early and build trust within the community.

Listening to resident feedback is essential. Early input reveals gaps, signage needs or mechanical adjustments that improve day-to-day performance.

The first 90 days of a new rental building mark the beginning of a community. Developers spend years designing and building a project, but the operational tone of the building—how it feels to live there—is shaped in its first three months.

When operations are thoughtful, responsive, and well organized from day one, the result is a building that runs smoothly, a confident team, and residents proud to call it home.

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s of Corporate please contact us at membership@frpo.org.

39 Cranfield Road 2800 14th Avenue,Membership Unit 13 Attn: Naji Hassan

T: 416-285-5388 Attn: Robert Ghaeli SCIENCES INC. of Corporate Membership more the benefits please membership@frpo.org.

East York, ON M4B 3H6 contact usF:at Markham,For ON L3R 0E4 informationT:on 905-474-9569 416-285-7088 ACCENT BUILD 39 Cranfield Road 2800 14th Avenue, Unit 13 Attn: Naji Hassan T: 416-285-5388 4RENT.CA naji@absi.ca mail@acegroupgta.ca SCIENCES INC. A-1 Restoration Accent Building Sciences Ace Group of Companies Attn: Leo Racioppo

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East York, ON M4B Markham, ON L3R 0E4 BUILDING T: 905-474-9569610 Applewood ACCENT GROUP OF 3H6 COMPANIES 2800F:14th416-285-7088 ACCENT BUILDING ACE GROUP OF CO Crescent, Suite 401 Inc. TF:ACE Attn: David Petrina Avenue, Attn: Unit 13Frank Evangelou Attn: Naji Hassan 888-761-3313 ext. 2222 Attn: Robert Ghaeli SCIENCES INC. naji@absi.ca Vaughan, ONSCIENCES mail@acegroupgta.ca T: (289) 237-8276 Attn: Naji Hassan L4K 0E3 Markham, ON L3R 0E4 T: (416) 285-5388 T: 905-474-9569 Attn: Robert Ghaeli INC. leo@mediaclassified.ca acioppo dpetrina@a-1restoration.com 2800 160 Bartley Drive, T: (905) T: frank@acegroupgta.ca 100 Huron Ave Attn: Naji Hassan 14th Avenue, Unit 13, 39 Cranfield Road Naji enue, Unit 13 416-285-5388 naji@absi.ca the benefits of1R0Corporate Membership please contact us474-9569 at membership@frpo.org.

39 Cranfield Road 2800 14th Avenue, Unit 13YOUNGMarkham, Attn: T: 416-285-5388 North York,BELL ON M4A 1E1 ON, L3R 0E4Hassan naji@absi.ca -3313 ext.

2222 Komoka, ON N0L AVISON East York, ON M4B 3H6 N L3R 0E4 T: 905-474-9569 F: 416-285-7088 East York, ON M4B 3H6 Markham, ON L3R 0E4 T: 905-474-9569 F: 416-285-7088 Pest Control Aird & mail@acegroupgta.ca Berlis LLP Amazon.com Attn: Laura Mastrandrea lassified.ca COMMERCIAL REAL ESTATE naji@absi.ca Advantage Inc. Attn: Tom Halinski Attn: Joe Mburu naji@absi.ca mail@acegroupgta.ca BELL T: 905-302-1565 AVISON YOUNG Attn: Joe Almeida AIRD & BERLIS LLP AVISON YOUNG Attn: Paolo Bossio T: (226) 507-8440 18 York Street, Suite 400 T: (416) 865-7767 ACCENT BUILDING ACE GROUP OF COMPANIES St., Brookfield Place, 181 Bay St., 100 Wynford Drive, 3rd Floor 942 Yonge laura.mastrandrea@bell.ca joemburu@amazon.com Attn: Laura Mastrandrea Attn: Tom Halinski T: 416-673-4015 COMMERCIAL REAL ESTATE 1261 Kennedy Road, Unit 5, T: (416) 297-8010 thalinski@airdberlis.com COMMERCIAL R Toronto, ON M5H 2T8 Toronto, ON M4W 3S8 1800, Attn: Robert Ghaeli SCIENCES INC. Suite Scarborough, ON M1P 2L4 info@pestservices.ca Brookfield Place Toronto, ON M3C 4B4 T: 416-865-7767 Attn: Joe Almeida T: 905-302-1565 joe.almeida@avisonyoung.com Toronto, ON M5J 2T9 BELL Attn: Joe Almeida AVISON YOUNG 18 York Street, Suite 400 18 York 400 39 754 CranfieldF:Road 2800 14thStreet, Avenue,Suite Unit 13 Attn: Naji Hassan 181 Bay Street, Suite. 1800, Box T: 416-285-5388 416-863-1515 Apartments.com APOLLO Insurance ARS Global Emergency Attn: Laura Mastrandrea 100 Wynford Drive, 3rd Floor Toronto, ON M5H 2T8 REALT: 905-474-9569 ESTATE BERLIS LLP laura.mastrandrea@bell.ca BELLT: 416-673-4015 T: 416-673-4015Toronto, ON AVISON East York, ONDavid M4BDyck 3H6 Markham, ON M5H L3RCOMMERCIAL 0E4 F: 416-285-7088 M5J 2T9 YOUNG Toronto, ON 2T8 Attn: John Le Attn: thalinski@airdberlis.com Attn: Pamela Cooze joe.almeida@avisony T: 905-302-1565 Attn: Joe Almeida Toronto, ON M3C 4B4 mail@acegroupgta.ca Halinski Attn: Laura Mastrand COMMERCIAL REAL ESTATE t, Suite 400181 Bay St, Suite 3420 joe.almeida@avisonyoung.com T: (804) 572-6270 T: (778) 917-9667 naji@absi.ca T: (416) 671-6658 100 Wynford Drive,Unit 3rd Floor laura.mastrandrea@bell.ca 416-673-4015jle@costargroup.com david@apollocover.com 111 Water Street 210 pamelac@arsgem.com M5H 2T8 Toronto, ON, M5JT:2T3 7767 T: 905-302-1565 BROOK RESTORATION BRADA CONSTRUCTION LTD. Attn: Joe Almeida 18 York Street, Suite 400 Vancouver, 31 Densley Avenue, Toronto, ON BC M3CV6B 4B41A7 joe.almeida@avisonyoung.com 100 Wynford Drive, 3rd Floor Attn: Pauline Grist 1515 laura.mastrandrea@bel Toronto, ON, M6M 2P5 Attn: Toto Babic T: 416-673-4015 BONDI ENERGY CORP BRADA CONSTR Toronto, ON M5H 2T8 Avison Young Commercial BathFitter Bell Canada T: 416-663-7976 Toronto, ON M3C 4B4 rdberlis.com T: 416-626-6289 Attn: Belinda Gilbey Attn: Toto Babic joe.almeida@avisonyoung.com BELL AVISON YOUNG BROOK RESTORATION Real Estate BRADA CONSTRUCTION LTD. Att:Fouad Jundi Attn: Lisa Oliveira T: 416-626-6289 11 Kelfield Street T: 416-300-0042 pauline@brookrestoration.ca 25 Advance Road toto@bradaconstruction.com Attn: Laura Mastrandrea REAL ESTATE Attn: Joe COMMERCIAL AlmeidaLTD. T: (647) BROOK 495-9895 RESTORATION T: (905) 466-5790 Attn:Road Pauline Grist BRADA CONSTRUCTION Attn: Toto Babic 25 Advance 1903-2300 Yonge Street belinda@bondicorp.com toto@bradaconstruc Toronto, ON M9W 5A1 fjundi@bathfitter.com Toronto, ON M8Z 2S6400, T: (416) 673-4013 lisa.oliveira@bell.ca 18 York Street, Suite 100T:Wynford Drive, 905-302-1565 5250 Finch Ave E Unit 1 Attn: Joe Almeida Attn: Pauline Grist Attn: Toto Babic 18 York Street, Suite2T8400 ON M8Z 2S6 Toronto, ON M4P 416-663-7976 T: 416-626-6289Scarborough joe.almeida@avisonyoung.com Toronto, ON M5H North York, ON Toronto, M3CT:4B4 ON1E4 M1S 5A4100 Wynford Drive, 3rd Floor laura.mastrandrea@bell.ca T: 416-673-4015 T:Canada 416-663-7976 ON M5H BROOKLtd RESTORA NERGY Toronto, CORP BRADA CONSTRUCTION LTD. 11M3C Kelfield Street pauline@brookrestoration.ca Corp.

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Colorise DecorON Painting Co. Connected Sensors C: 403-815-8672 Toronto, M5J 2T8 yslava Kapustina Attn: Paula Gasparro F: 416-250-3204 F: 519-672-5960 COINAMATIC CANADA INC. 301 Matheson Boulevard West CYNERGY MECHANICAL One London Place Attn: Todd Myers Attn: Akis Marolahakis Attn: Simon LTD. Brunet F: 905-755-8885 Attn: Guy-Anne Duval CMHC ONTARIO paula.gasparro@cmls.ca 100T: Sheppard Avenue East, Suite 300 34 Leading Road, Unit 10 ley@cohenhighley.com Mississauga, ON L5R 3G3 6922 T: 647-729-8435 255 Queens Avenue, 11th Floor Attn: Don Neufeld gduval@cmhc-schl.gc.ca (905) 795-1946 T: (416) 466-8017 T: (416) 453-8938 Attn: Suite Gerald1500 McCann 18CMLS YorkLTD. Street, dneufeld@coinamati T: 613-748-2000 Etobicoke, CANADA INC. 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ENER ELEVATOR Toronto, ON M5J 2T8 F: 905-755-8885Attn: Ashley F: 416-250-3204 F: Righton 877-749-2200 Sindall Metal Attn: Jeff ON L5R 3G3 paula.gasparro@cmls.ca 34 Leading Road, Unit 10 Attn: Jon Mesquita Attn: Jeff Righton Attn: Kelly MacDonald Attn: Don Neufeld Attn: Gerald McCann T: (226) 220-0450 dneufeld@coinamatic.com gmccann@cynergymechanical.ca gduval@cmhc-schl.gc.ca T: (905) 828-4423 947 Verbena Road, T: 226-751-3790 T:Etobicoke, 905-828-4423 ashley.sindall@ T: (416) 825-7503 HIGHLEY60LLP jrighton@delta-elevator.com 947 Verbena Road Westpark Crescent Timberlea 366 Blvd., C: 403-815-8672Mississauga, T: 416-749-2200 ON L5T 1T5 croziermechanical.com kelly@detailroof.ca COINAMATIC CANADA INC.ON M9V 3S95700 Racine Rd CYNERGY MECHA jon@diversoenergy.c Mississauga, ON L4W 5B9 F: 519-745-7587 301 Matheson Boulevard West Mississauga, ON L5T 1T5 Waterloo, ON N2T 3A2 n Ley Etobicoke, ON M9W 2Z7 F: 905-755-8885 DIVERSO ENERGY F:PAINTS 877-749-2200 34 LeadingDULUX Road, Unit 10 Attn: Don Neufeld jrighton@delta-elevator.com Attn: Gerald L5R 3G3 ENERGY CANADA INC. 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Attn: Lauri Alty

Toronto, ON M9W 1A3

gmccann@cynergymechanical.ca PAINTS Efficiency Engineering Inc. T: 519-624-9965 202 -DULUX 225 Pinebush Road Cambridge, N1TAttn: 1B9 Lauri Alty Attn:ON Mark Doyle

lalty@efficiencyengi

T: (519) 624-9965 lalty@efficiencyengineering.com

T: 416-768-4110 DULUX PAINTS 8200 Keele Street 14 Meteor Drive, EFFICIENCY ENGINEERING ENBRIDGE GAS INC. ON M5C 1B5 DIVERSO ENERGY 225DULUX Pinebush Road, Suite 202, EFFICIENCY ENGINEERING PAINTS ENBRIDGE GAS INC. jon@diversoenergy.com Attn: Jon Mesquita Righton Toronto doyle@ppg.com Attn: Mark Doyle Etobicoke, ON M9W 1A4 Waterloo, ON N2T 3A2 Concord, ON L4K 2A5 Attn: Mark ON N1T 1B9 Hantzis Attn: Alty Attn: George Attn: JonLauri Mesquita Attn: Lauri Alty Attn: George Hantzis Cambridge, Doyle T: 226-751-3790 4423 FIRETRONICS 20 EN-PRO Westpark Enbridge Gas Inc. 8200 KeeleT: Street T:Crescent 519-624-9965 500 Consumers Road 416-758-4762 Enercare T: 416-768-4110 T: 226-751-3790 202Westpark - 225 Pinebush Road 366Egis 500 Consumers Road T: 519-624-9965 T: 416-758-4762 T: 416-768-4110 ebush Road366 Crescent Attn: David Morris Operating as Slater Enbridge Attn: Luke 8200 Keele Street jon@diversoenergy.com Attn: Greg Devine Attn: Shona Ryan 7587 doyle@ppg.com Waterloo, ON N2T 3A2 Concord, ON L4K lalty@efficiencyengineering.com george.hantzis@enbridge.com Gas T: Distribution lalty@efficiencyengineering.com jon@diversoenergy.com george.hantzis@enbridge.com Cambridge, North York, ON M2J 1P8 N N1T 1B9Waterloo, North York,Street ON M2J 1P8 Concord, doyle@ppg.com T: (905) 856-5200 550 2A5 Alden Road UnitT: 110 T: 905-470-7723 (416) 220-4805 ONON N2TN1T 3A21B9 416-587-9420 174 Simcoe North ON L4K 2A5 lta-elevator.com P.O. Box 650 greg.devine@egis-group.com Attn: Cait Ryan 6240 Highway 7, Suite 200 Markham, ON L3R 6A8 Woodbridge, ON L4H 0R2

Oshawa, ON L1GON4S9M1K 5E3 Scarborough

EFFICIENCY ENGINEERING

Entrata Inc. Attn: Lauri Alty

lslater@en-pro.com

T: (416) 595-4451 cait.ryan@enbridge.com

Epic Pest Control

FIRETRONICSAttn: 2000 INC.FIRETRONICS FIRST NATIONAL Attn: Glenn Laporte Shannon 2000 INC.EFFICIENCY ENGINEERING ROUP LTD EFFICIENCY ENGINEERING T:Hylton 519-624-9965 202 - 225 Pinebush ConsumersCORP. Road T: (647)500 510-3742 Attn:Road David Morris FINANCIAL T: (647) 995-7647

7400 Birchmount Ave., Markham ON L3R 5V4

shona.ryan@enercare.ca davidmorris@firetron

ENBRIDGE GAS INC.

ESW Building Services Attn: George Hantzis

FIRSTGAS NATIONAL ENBRIDGE GAS INC ENBRIDGE T:INC. 416-758-4762 Attn: Martin Wladyka Inc.

Attn: David FINANCIAL Solar Drive,Hantzis Unit 31,CORP. kadDiUnit Giacomi Attn: Lauri Alty glenn@epicpestcontrol.ca Attn: George Hantzis Attn: Lauri AltyMorris100 University Attn: George T: (647) 920-7563 FIRSTONSITE GREBIAN GROUP 110Cambridge, ON T:N1T lalty@efficiencyengineering.com george.hantzis@enbridge.com 905-470-7723 1B9925, shylton@entrata.com North M2J 1P85250 Attn:York, AaronONCameron Avenue Mississauga, ONAaron L4W 5M8 2425 Matheson Blvd.

E., Unit 550 Alden Road Unit 110 info@eswbuildingservicesinc.com 221 Sherman Ave N T: 905-470-7723 Attn: Cameron 100 University Avenue T: 519-624-9965 T: 416-758-4762 Attn: Craig Smith Attn: Theo Petridis -2332 ext.

102 T: 519-624-9965 T: 416-758-4762 202 225 Pinebush Road 500 Consumers Road N L3R 6A8 Mississauga, ON,davidmorris@firetronics.ca 500 Consumers Road L4W 5K4 202 - 225 Pinebush Road T: 416-597-7681 North Tower, Suite 700 Hamilton ON L8L 6N2 Markham, ON L3R1B9 6A8 davidmorris@firetronics.ca T:Tower, 877-778-6731 T: 416-333-3329 Suite 110 Matheson Blvd1V6 W, Suite 210 Mobile george.hantzis@enbridge.com Cambridge, ON N1T NorthNorth York, ON 1P8 700 george.hantzis@enbridg F:M2J 416-593-1900 Cambridge,lalty@efficiencyengineering.com ON N1T 1B9 North York,T: 416-597-7681 ON25M2J 1P8Drive Toronto, ONlalty@efficiencyengineering.com M5J craig.smith@firstonsite.ca theo@grebiangroup.c Toronto, ON L5R 4G7 North York, ON M4A 1H5 F: 416-593-1900 Toronto, ON M5J 1V6 aaron.cameron@firstnational.ca aaron.cameron@firstnational.ca

Slater

FIRETRONICS 2000 INC. Attn:2026 David2000 Morris INC. GOTTARENT.COM GREBIAN GROUP INC.FIRETRONICS | SPRING 60 FAIR EXCHANGE EDITION INC. 550 Alden RoadAttn: Unit 110 T:David 905-470-7723 MartinaAvenue Gezic Morris Theo Petridis Attn: 100Attn: University GREBIAN GROUP INC. FIRETRONICS 2000GRYD Attn: David Morris

Attn: Josh Glow

FIRST NATIONAL FINANCIAL CORP. FIRST NATIONAL

DEPOT CA NATIONAL Attn: Aaron CameronFIRSTHOME GOTTARENT.COM FINANCIAL CORP. Attn: Michael Liran

FINANCIAL CORP.

Ethos Plumbing Inc 455 Danforth Ave., Toronto, ON M4K 1P1

Attn: John Kamarlingos T: (647) 461-6522 info@ethosplumbinginc.com

16 York Street, Suite 1900, Toronto, ON M5J 0E6

Franco's Landscaping & Plowing Inc. 3225 Wolfedale Rd Unit 2 Mississauga, ON L5C 1V8

70 Carson Street, Etobicoke, ON M8W 4Z6

Attn: Fabio Franco T: (416) 989-5314 francolandscaping24@gmail.com 20 Upjohn Rd, Suite 103 Toronto, ON, M3B 2V9

5320 Bradco Blvd., Mississauga, Ontario L4W 1G7

40 Belvia Road Etobicoke, ON M8W 3R3

Flynn Group Of Companies

Attn: Maria Broekhof T: (416) 593-2913 6435 Northwest Drive, maria.broekhof@firstnational.ca Mississauga, ON L4V 1K2

Attn: Suzanne Mooney T: (416) 605-0412 suzanne.mooney@ flynncompanies.com

Greater Toronto Apartment Association (GTAA)

HCS Contracting

Attn: Daryl Chong T: (416) 385-3435 dchong@gtaaonline.com

The Home Depot

HP Renovations Inc

Attn: Andrea Hullah T: (416) 677-3082 andrea.hullah@hdsupply.com

Attn: Michael Lirangi T: (416) 571-8940 michael_lirangi@homedepot.com

Attn: Randy Cicek T: (416) 838-8103 info@hprenovations.com

900 - 1 Concorde Gate, Toronto, ON M3C 4H9

Attn: Sherida Sessa T: (646) 740-1656 sherida.sessa@informa.com

18 King St E, Suite 1400, Toronto, ON, M5C 1C4

Attn: Charlotte Gummesson T: (855) 964-7378 charlotte@irestify.com

K.I.B Building Restoration Inc.

Kijiji

Attn: Anthony Monardo T: 416-891-4155 / 905-614-0002 ext. 102 1 York St Suite 1010 amonardo@kibrestoration.com Toronto ON M5J 0B6

Attn: Lionel Romain (416) 934-2040 lromain@kijiji.ca

Kingsgate Restoration Inc.

Kognitive Sales Solutions

2001 Sheppard Ave., E., Suite 500, Attn: Kevin Brown North York, ON M2J 0A1 T: (416) 512-8186 kevinb@mediaedge.ca

2816 Bristol Circle, Oakville, ON L6H 5S7

922 The East Mall Suite 200 Toronto, ON M9B 6K1

2233 Argentia Rd, Suite 100 Mississauga, ON, L5N 2X7

43 Goldthorne Avenue, Etobicoke, ON M8Z 5S7

Attn: Brian DeCarli T: (416) 741-3999 brian@metrojetwash.ca

14 Ronson Drive, Toronto, ON M9W 1B2

Attn: Carlos Lopes T: (416) 990-4412 carlos@multitech2000.com

91 Pippin Road, Concord, ON L4K 4J9

2 Lansing Sq Toronto, ON M2J 4P8

38 Antares Dr, Suite 1200, Ottawa, ON K2E 7V2

Attn: Steven Gross T: (416) 577-6320 sgross@kingsettcapital.com

Leading Edge Building Engineers Attn: Anthony La Torre T: (289) 404-7333 anthony@lebengineers.com

Metergy Solutions Inc. 8133 Warden Ave, Suite 601, Markham, ON L6G 1B3

Attn: Craig Thornton T: (416) 649-1900 Craig.Thornton@metergysolutions.com

Midnorthern Appliance 45 Red Maple Rd Richmond Hill ON L4B 4M6

Multitech Contracting 2000 Inc.

Attn: Michael Gnat (416) 635-4835 mgnat@midnorthern.com

Norstar Windows And Doors Ltd. 400 McNeilly Rd Stoney Creek ON L8E 5E3

Attn: John Vacca T: (905) 643-9333 jvacca@norstarwindows.com

NoVi Engineering Ltd.

PAC Building Group

Pacific Paving

Attn: Joseph Visconti T: (416) 244-6161 jvisconti@novi-eng.ca

Attn: David Petrozza T: (888) 684-1524 david@pacbuildinggroup.com

Attn: Jessica Middonti T: (905) 670-7730 officeadmin@pacificpaving.ca

7500 Martin Grove, Unit #6, Vaughan, ON L4L 8S9

5845 Luke Rd Mississauga, ON L4W 2K5

Paul Davis Restoration Inc.

Places4Students.com

Pomerleau

Attn: Stephanie Carmichael T: (416) 704-1734 stephanie.carmichael@ pauldavis.com

Attn: Laurie Snure T: (866) 766-0767 laurie@places4students.com

Attn: David Morley T: (613) 244-4323 david.morley@pomerleau.ca

94 Church Street, St. Catherines, ON L2R 3C8

343 Preston Street Unit 220 Ottawa, ON K1S 1N4

PRC Group Limited

Pre-Can Wall Systems Inc

ProClean Services

Attn: Savo Popovic T: 416-201-8989 savo@prcg.ca

Attn: Kevin Day T: (647) 280-2020 kevin@precan.ca

Attn: Ahmet Kanbul T: (877) 290-7338 akanbul@procleanservices.ca

2465 Milltower Crt., Mississauga ON L5N 5Z6

Provident Energy Management 20 Floral Parkway, Concord, ON L4K 4R1

40 King St. West, Suite 3700, Toronto, ON M5H 3Y2

Metro Jet Wash Corporation

Moen Attn: Michelle Oliver T: (416) 528-2170 michelle.oliver@moen.com

KingSett Capital

Mediaedge Communications

Metro Compactor Service 145 Heartlake Road, Brampton, ON L6W 3K3

22 Adelaide St W 26th Floor Toronto ON M5H 4E3

350 Creditstone Road, Unit 201, Vaughan, ON L4K 3Z2

Lincoln Construction Group

Attn: Anannya Biswas T: (416) 743-8484 abiswas@metrocompactor.com

JLL

Attn: Matty Johnston T: (506) 381-4595 matthew.johnston@kognitive.ca

Attn: Yaz Yadegari T: (416) 917-8464 yaz@kingsgaterestoration.com 60 Atlantic Ave., Unit 200

Attn: Anthony Taylor T: (416) 771-9483 anthony@lincolngroup.ca

100 St Regis Cres S, Units 5-6, North York, ON M3J 1Y8

IRestify Inc.

Toronto, ON, M6K 1X9

2001 Albion Road, Unit 22, Etobicoke, ON M9W 6V6

176 McGovern Drive, Cambridge

Attn: Charlsey Brunne T: 519.635.3156 charlsey.brunne@ hcscontracting.ca

HD Supply Canada Inc.

K.I.B Building Restoration Inc. 20 Eglinton Ave West, Suite 1200, Toronto, ON M4R 1K8

First National Financial LP

Attn: Ephram Spiegelman T: (416) 371-2443 espiegelman@pemi.com

2285 St. Laurent Blvd Unit B4 Ottawa ON K1G 4Z4

Quality Allied Elevator 80 Citizen Court, Unit 11, Markham, ON L6G 1A7

Attn: Philip Staite T: (905) 305-0195 pstaite@qaelevator.ca

Registon Building Restoration LTD 1520 Trinity Drive, Unit 16 Mississauga, ON L5T 1N9

Attn: Jay Sandhu T: (437) 922-4444 jay@registon.ca

Reliance Home Comfort

Rentsync

Restorex Contracting Ltd.

Attn: Tina Kalogeropoulos 4-271B Merritt Street, T: (416) 490-5989 tkalogeropoulos@reliancecomfort.com St. Catherines, ON L2T 1K1

Attn: Jason Leonard T: (905) 397-5088 jason@rentsync.com

Attn: David Petrina T: (905) 669-2835 david@restorex.ca

Rimkus

RJC Engineers

Attn: Phil Langille T: (613) 614-4641 Plangille@rimkus.com

Attn: Philip Sarvinis T: (416) 977-5335 psarvinis@rjc.ca

100 University Ave, North Tower, Suite 400, Toronto, ON M5J 1V6

22 Bramwin Court, Unit B, Brampton, ON L6T 5G2

Rogers Communications Canada Inc. 855 York Mills Road, Toronto, ON M5J 1S3

Attn: Greg Stokes T: (416) 446-6500 greg.stokes@rci.rogers.com

THE VOICE OF THE FEDERATION OF RENTAL-HOUSING PROVIDERS OF ONTARIO

61

2026 Corporate Members

2026 Associate Members

RONA

220 Chemin du Tremblay Unit 1203 Boucherville, QC J4B 8H7

11 Progress Ave., Unit# 2, Scarborough, ON M1P 4S7

Attn: Blaze Gentile T: (416) 570-3441 blaze.gentile@rona.ca

Runwise 6 E 32nd St 11th Floor, New York, NY 10016

Sherwin-Williams Co.

SingleKey

Attn: Ben Strong T: (647) 457-8618 benjamin.p.strong@sherwin.com

Attn: Elena Chau T: (604) 329-9124 elena@singlekey.com

474 Iroquois Shore Rd Oakville ON L6H 2Y7

418 North Service Rd E Unit 200 Oakville ON L6H 5R2

14 Meteor Drive Etobicoke, ON M9W 1A4

PO Box 418 RPO Steeles W North York ON M3J 0J3

66 Leek Crescent, Richmond Hill, ON L4B 1H1

Suite Excel Collections Inc.

Attn: Mohsen Mansouri T: (416) 635-9970 mohsen.mansouri@ salasobrien.com

Attn:Maricon Torres T: (416) 662-5382 maricon@secci.ca

284 Richmond St E Toronto ON M5A1P4

Attn: Norris Satov T: (416) 435-0111 nsatov@demtroys.com

813 Longpre St Sherbrooke, QC J1G 5B8

Torque Attn: Ron Buffa T: (905) 663-3334 rbuffa@torquebuilders.com

8707 Jane Street, Concord, ON L4K 2M6

72 Corstate Ave., Vaughan, ON L4K 4X2

True Finish Contracting

Attn: Joel Pereira T: (647) 244-1237 joel@torrentconstruction.ca

Attn: John Abboud T: (647) 979-1140 john@truefinishcontracting.ca 491 Brimley Rd Unit 6 Scarborough, ON M1J 1A4

Triumph Group of Companies Attn: Ashley Sindall T: (416) 534‑8877 Asindall@triumphinc.ca

1 Connie St, Toronto, ON M6A 1V5

TruSeal Injection Inc.

Unilux CRFC Corporation

Wifiplex

Attn: Tania Stalteri T: (800) 475-0776 info@trusealinjection.com

Attn: Rezarta Dine T: (888) 627-6727 rezarta@uniluxcrfc.com

Attn: Jonathan Carriere T: (888) 777-9778 jcarriere@wifiplex.ca

3055 Lenworth Drive, Unit 2, Mississauga, ON L4X 2G3

Wyse Meter Solutions Inc.

Xcel Construction Limited

Attn: Dan Drori (647) 458-9144 ddrori@wysemeter.com

Attn: Dave Pusateri T: (905) 599-2547 dave@xcelconstruction.ca

255 Carrier Drive, 2nd Flr., Etobicoke, ON M9W 5Y8

Attn: Ahmet Tasdemir T: (416) 827-1429 info@zt-contracting.com

100 Wilkinson Rd., Units 16-17 Brampton, ON, L6T 4Y9

• Pretium Engineering Inc • Quwa Smart Services • Sense Engineering Ltd. • Synergy Partners • WSP Canada Inc. • Wynspec Engineering

FINANCIAL

• Canadian Mortgage Capital Corporation • Peoples Trust Company

FIRE SAFETY & SECURITY • Dijicle Inc. • Trace Electric

ENERGY SERVICES

INTERIOR BUILDING/ RENOVATIONS

• All Professional Trades Services Inc. • Altona Renovation Ltd. • Classic Construction • Innovate Waste Solutions Corp • Laumar Design Limited • Metal Solution Industries • Modern Pro Contracting Inc. • Neutral Contracting Group

FAIR EXCHANGE | SPRING EDITION 2026

179 Henry Bessemer Bois-Des-Filion, QC, J6Z 4S9

Yardi Canada Ltd. 5925 Airport Road, Suite 605, Mississauga, ON L4V 1W1

Attn: Peter Altobelli T: (905) 671-0315 peter.altobelli@yardi.com

ZGemi Inc

DESIGN/ARCHITECTURE

62

Technologie Demtroys Inc.

Attn: Danni Wang T: 905-761-5111 info@tileshoppes.com

• Brandi Clarke Consulting • Ignis Building Solutions • Performance Solutions Network Corp.

• ResidentOps Studio • Taeus Group Inc

• Mann Engineering

100 Courtland Avenue, Concord, ON L4K 3T6

The Tile Shoppe Inc.

CONSULTING, TRAINING & ASSESSMENTS

ENGINEERING

Attn: Maria Mascall T: (905) 660-2282 Maria@SparkleSolutions.ca

Attn: Shannon Power T: (709) 207-1286 spower@telelink.ca

• Madhouse Advertising Inc • Rental Housing Business (RHB) Magazine

• Certified Building Systems • DBS • ECNG Energy L.P. • EVSTART Inc • Nerva Energy • Novitherm Canada Inc.

Sparkle SolutIons

Telelink

ADVERTISING & PUBLISHING SERVICES

• Edifice Architects Inc!

Attn: Safiyyah Alibhai T: (905) 475-0707 safiyyah@solidgc.ca

Stephenson Engineering Limited

Z and T Contracting Inc 20 Alex Ave Woodbridge ON L4L 5X1

276 Queen St W., Toronto ON M5V 2A1

Solid General Contractors Inc.

Torrent Construction 130 Industry Street, Unit 8 North York, ON M6M 5G3

34 Leading Rd, Unit 14 Toronto, ON, M9V 3S9

Attn: Klaudian Shehu T: (647) 285-2840 info@seasonscolours.ca

Attn: Berat Bajrami T: (905) 820-5500 beratb@skyinc.ca

7 Pippy Pl, St. John's, NL A1B 3X2

Attn: Mosammat Jabunnesa T: (647) 863-6677 jebbie@sabrestoration.com

Seasons Colours Limited

Sky Contracting Inc.

2235 Sheppard Ave E Suite 1100 Toronto ON M2J 5B5

S.A.B Building Restoration

Attn:Lucy Randall T:(973) 951-6959 lucy@runwise.com

Attn: Yusuf Yenilmez T: (905) 454-0111 yusuf@zgemi.com

• Renovation Solutions • Torlys

LEGAL

• Dharsee Professional Corp • Dickie & Lyman Lawyers LLP • Guzina Law • Levitt Di Lella Duggan & Chaplick LLP • Sheryl Erenberg & Associates • Spar Property Paralegal Professional Corporation • Zarnett Law Professional Corporation

MARKET ANALYSIS & RESEARCH • Veritas Valuation Inc

PAINTING

• Certa Pro Painters of Markham

PEST CONTROL

• HomePro Pest Control • Orkin Canada • Pest Control Plus Inc.

REAL ESTATE/LEASING PROFESSIONALS

• Auxilium Properties Inc • Bonnie Hoy & Associates • EPIC Investment Services LP • Rad Marketing • Rentals.ca • RentSeeker • ResidentOps Studio • Skyview Realty Ltd. • SVN Rock Advisors, Inc.

RETROFIT, RESTORATION & CONSTRUCTION

• Buffalo Construction Inc. • Conterra Restoration Ltd. • metroEV • First OnSite Property Restoration • Forest Contractors Ltd. • Highrise Restoration Inc • Imperial Restoration • Index Construction Inc. • Learmont Roofing Ltd. • Maxim Group General Contracting • New-Can Group Inc.

• Roma Building Restoration • ServiceMaster Restore of Mississauga • Sibwest Group of Companies

SIGNAGE & WAYFINDING

• Signify Sign Company

SOFTWARE

• BuildingLink • PayProp Ltd. • Payquad Solutions • Property Vista

SUPPLIES

• H & S Building Supplies Ltd.

TENANT VERIFICATION/ INSPECTIONS • Gatemaster Inc. • Rent Check Credit Bureau

WASTE & WATER

• Allied Waste Equipment • LEaC Shield Ltd • Water Matrix Inc • Watershed Technologies Inc.

We’ll keep your systems top of mind, so you don’t have to!

With over 65 years of industry experience, our team is dedicated to ensuring optimal performance, resident comfort, and budget control.

Work with Enercare for reliable home services tailored to your property’s unique needs, with dedicated support from your Client Success Manager. We offer energyefficient upgrades for multi-residential properties, servicing low, mid, and high-rise dwellings to enhance comfort and sustainability. Our expert team ensures seamless installations that meet manufacturer standards, regulations and safety codes, along with comprehensive maintenance and repair services for all systems, including:

Water Heaters

Air Conditioners

Why choose the Enercare Advantage® Program?

Enercare Advantage® offers a hassle-free, convenient solution for residents, eliminating concerns when it comes to upfront payments, costly repair service calls, and equipment replacement.* Below are additional benefits the Enercare Advantage® program provides to you and your residents:

Design & Install

Water Treatment

Heat Pumps

Industry leading products.

NEW energy efficient equipment to offset your carbon footprint.

Quality installations done right the first time.

PTAC

Service & Maintenance Enjoy unparalleled home comfort and efficiency with heat pumps that seamlessly heat and cool your properties!

HVAC maintenance to keep your equipment operating efficiently.* Service performed by fully licensed and insured technicians.

Added Benefit

Scan the QR code to connect with our team. *Terms and conditions and certain exceptions apply. See rental agreement for details. ®Enercare, Enercare Advantage and the designs are registered trademarks of Enercare Inc., used under license.

Potential utility rebates on eligible equipment.

Invest in other improvement projects.

Potential welcome incentive on eligible equipment.

Tenant direct billing.