Achmea Corporate Brochure

Farmers at heart since 1811

2019 FINALIST Direct General Insurance Company of the Year

achmea.com.au 1800 724 214 info@achmea.com.au

CEO Welcome Achmea is proud to be able to present our credentials to you.

Achmea is Australia’s specialist farm insurer, committed to reducing your risks to keep you farming.

For more than two centuries, our lending hand has helped farmers around the world protect their livelihoods

For more than two centuries, Achmea’s lending hand has helped farmers around the world protect their livelihoods. I’m proud of our unwavering commitment to protect and enhance agricultural communities across Australia.

Every day, our people continue Achmea’s strong legacy of lending a hand to farmers.

We believe the better we get to know your farm, the better we can support you to protect it.

Thank you for your time and we look forward to partnering with you.

Yours sincerely

The information in this document is general advice only and does not take into account your individual objectives, financial situation or needs (your personal circumstances). Before using this information to decide whether to purchase the insurance policy, you should consider your personal circumstances and the relevant Product Disclosure Statement available from the ‘Downloads’ section of our website www.achmea.com.au.

Achmea Schadeverzekeringen N.V. ABN 86 158 237 702 AFSL 433984.

For feedback and complaints, visit achmea.com.au/complaints/ To view Achmea’s privacy policy, visit achmea.com.au/privacy/ To view Achmea’s Product Disclosure Statement (PDS) and other documents, visit achmea.com.au/downloads/

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Emma Thomas Chief Executive Officer Achmea Australia

Achmea has been lending farmers a hand for more than 200 years

Achmea was established more than 200 years ago in the Netherlands, when 39 farmers put money in a glass jar to be compensated in case one of them had a haystack fire.

This group of farmers supported each other and worked together to reduce the risks on their own farms, as well as neighbouring farms. That philosophy of solidarity and community support lives on today in our global community of 13,000 employees and 13 million customers.

Achmea’s strong growth shows that as an insurer, we are actively responding to changes in societies and clients expectations, whilst cherishing our co-operative heritage and adhering to the same co-operative principles we started with.

We can achieve more by working together to reduce risk and avoid losses.

Exclusively dedicated to farm insurance in Australia, we are committed to keeping farmers farming by helping you protect your livelihood and business continuity.

Once insured with Achmea, your relationship with your Risk Specialist will continue, ensuring our partnership grows over time.

From 39 farmers 200 years ago, to more than 13 million clients worldwide.

Associated with Rabobank*, Achmea’s values are committed to keeping you farming. We: • Walk with our clients • Are there when our clients need us • Aim for solutions • Are proud of our team *Coöperatieve Rabobank U.A. (ABN 70 003 917 655) (Rabobank) and its related bodies corporate do not issue or provide any general or other insurance products or services. Rabobank does not provide any advice in relation to any particular product or services offered by Achmea Schadeverzekeringen N.V. and does not intend to influence you in making a decision in relation to any insurance products or services offered by Achmea Schadeverzekeringen N.V.

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With an industry-leading retention rate, farmers who come on board, stay on board

DANIEL KAHL Wee Waa cotton grower and 2017 Nuffield Scholar Our relationship with our local Risk Specialist Richard is a good working relationship. It’s easy in case of a claim and they are quick to respond if there’s an issue.

With that knowledge, it’s been easier to add certain items such as new gear to our policy or adjust the level of cover as things happen within our business.

Having someone based locally with that familiarity with what we do, the equipment we use and the infrastructure we have in place certainly makes it easier than it might be using an online insurance option.

As part of establishing our policy, our Risk Specialist Richard spent time to travel around the farm and the results of that allowed us to make an informed decision about what needed to be covered and at what level.

When something unexpected happens, our clients value our direct and personal claims handling service.

Achmea is the best insurance company and we have told many locals about the service we received from them during and after Cyclone Debbie.

John and Sandra Faletti, Proserpine QLD.

Thank you! Over the years, I have not made many claims but I can honestly say this has been the easiest and most efficient experience I have had dealing with an insurance business. Again, my thanks.

P Bourne, VIC

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You’ve got to form relationships with people that support your business. The good insurance companies are like a good bank… you tend to stick with them.

Trevor Hall, Midway Cattle Co, TAS

Why farmers are switching to Achmea, Australia’s specialist insurer dedicated to farmers

We partner

We assess your risks

You insure

and walk the farm with you

Reducing risks can keep unexpected repair bills and premiums down

what you value, and you decide at what level

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We partner and walk the farm with you Every farm is different, so is our insurance.

We believe in direct relationships which means you can partner directly with our in-house farm Risk Specialists. Located throughout rural Australia, they live and breathe farming.

With a unique understanding of local farming conditions, your local Risk Specialist will go the extra mile to walk your farm with you, combining our 200 years of farm insurance expertise with your knowledge of the farm.

After all, no one understands your farm and business better than you.

Achmea’s knowledge of the industry really sets them apart from other insurers in the country.

Jon Murphy, Murphy Fresh (Mansfield VIC).

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We assess your risks.

Reducing risks can keep unexpected repair bills and premiums down With over 200 years of experience helping farmers manage their risks and insurance, more farmers are switching to Achmea.

Together with you, we review your buildings, sheds and machinery including contents and inventory as part of our on-farm visit.

This can help identify hazards and losses before they occur, keeping repair bills and premiums down.

For those risks that can’t be eliminated, you can tap into our 200 years of expertise in farm insurance.

We rely heavily on Achmea with our insurance, especially with new machinery.

Garry Kadwell, Potato and sheep farmer (Crookwell NSW).

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You insure what you value, and you decide at what level Having the right amount of cover, in the right places and at the right times means we share the risks so you can be confident of your farm’s resilience.

As a farmer, your business changes over time.

So do your priorities, your risks and your insurance.

We discuss your insurance needs, so you decide exactly what you need and at what level, reducing the impact of unexpected events.

Our All-in-One Farm Pack allows you to tailor your cover, so you have greater control over your premiums.

Achmea have ticked all the boxes right from the beginning.

Susan Shay, Bromelton Free Range Poultry, QLD.

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Tailoring cover

to the unique needs of your farm Our insurance options are flexible, whether you are in poultry, dairy, livestock, cropping, horticulture or have glasshouses, we are able to tailor our insurance to protect your farm. You can also insure your personal items with our All-in-One Farm Pack, which means greater convenience for you.

STEP

1

You identify which categories of insurance are required.

BUILDINGS

INVENTORY

Our approach to insurance: tailored and transparent

BUSINESS INTERRUPTION

VEHICLES

LIABILITY

We offer three levels of cover and for each item, you determine what level of cover is appropriate, so you have greater control over your premiums.

Three straight forward steps Tailoring our All-in-One Farm Pack to suit your farm and home involves three straight forward steps.

What is different about Achmea’s approach to insurance is that I got better coverage across a wider range, to cover that ‘once-in-a-life-time claim’, and with our higher excess it makes our premiums cheaper.

Paul Weir, Dairy farmer (Tuncester NSW)

STEP

2

You decide on what level of cover is required for each item to be insured. We offer three levels of cover, providing maximum flexibility for you.

1 STAR

STEP

3

2 STAR

3 STAR

For each item you determine what level of excess is appropriate. You can lower your premiums by opting for a higher excess.

HIGHER PREMIUMS LOWER EXCESS

LOWER PREMIUMS HIGHER EXCESS

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The best farm insurance

is accurate farm insurance, and farmers can’t afford to be underinsured Due to inadequate cover, farmers are left financially exposed. If you are insufficiently insured, you may only receive a portion of the claim amount you require. Achmea has identified some of the ways this can occur: • The value of your home and farm buildings may have increased, but your policy has not been updated.

• You may have upgraded your buildings and equipment, but your policy hasn’t been updated to reflect the increased value.

• It may be difficult to accurately determine the actual value of your building(s).

• After a large event actual building costs may have increased, leaving you financially exposed.

• Building Codes* might have been changed by the government, which pushes actual rebuild costs up to higher amounts.

• You may have upgraded your buildings and equipment, but your policy has not been updated.

Peace of mind with Achmea’s Guarantee against Underinsurance

Potential financial exposure

The sum insured on our Shed that we lost during Cyclone Debbie prior to us going with Achmea was underinsured.

John and Sandra Faletti, Proserpine (QLD)

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Achmea’s Guarantee Against Underinsurance option

Standard Farm Insurance without Guarantee Against Underinsurance

Shed insured for $300,000

Shed insured for $300,000 Replacement value is $500,000 You are carrying a risk of $200,000 If the shed is completely destroyed by an insured event you pay the additional $200,000 to build a like-for-like shed.

$ !

Replacement value is $500,000 You are carrying $0 risk If the shed is completely destroyed by an insured event, Achmea will always pay the actual replacement value, even if it’s higher than the actual sum insured.

* The Building Code of Australia which is produced and maintained by the Australian Building Codes Board.

A helping hand

when you need it most Select our Guarantee against Underinsurance option, and make sure your most important assets are not underinsured.

$250K

$3M

Achmea has partnered with a large horticultural and cattle operation in Queensland. After a visit from Achmea’s Risk Specialist, the value of the main packing shed was increased from $250,000 to almost $3 million based on a total loss scenario including the business interruption.

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Farmers who switch to Achmea

benefit from our 200 years of farm insurance expertise For more than two centuries, our lending hand has helped farmers around the world protect their livelihoods. Unfortunately some farmers are left financially exposed due to inadequate cover.

With Achmea, you can benefit from one single insurance cover that you can tailor to suit aspects of your farm and home. Our options include: • Flood cover • Guarantee against Underinsurance option to cover your buildings in line with the correct market value, irrespective of potential inflated replacement costs • Business interruption • Liability cover • Specialty cover for items such as glasshouses and stud stock

We don’t set and forget We understand things can change quickly in farming.

That is why purchasing insurance for valuable farm items is not a one-off, set and forget activity.

All you have to do is pick up the phone or send us an email when you need to make changes.

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Adequate insurance can reduce the impact of your repair bills and premiums.

Greater convenience

with our unique Claims Made policy to process an old insured liability claim that you couldn’t have known about* Previous insurer Policy start date 1 July 2010

Date of event 3 March 2014

End date with previous insurer

!

Under Option 1, your previous insurer will process your old claim. Your maximum insured could be as low as $5 million.

You could have had multiple insurers during this time.

Start date with new insurer

Claim filed 1 July 2018

1

Potential financial exposure You opt for a standard insurer with an occurrence policy

2

With Achmea, you won’t be required to deal with your previous insurer to process an old insured liability* claim that you couldn’t have known about. Instead, we provide greater convenience with our Claims Made policy.

Greater convenience and peace of mind

You opt for Achmea with our Claims Made Policy

*You must give notice in writing to us of any facts that might give rise a claim as soon as reasonably practical.

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Peace of mind

with our unmatched specialist team We have an unmatched Australian and international team that includes dedicated farm Risk Specialists who travel to Australia from the Netherlands on a regular basis.

Wherever you farm and whatever your industry, our local agricultural knowledge goes hand in hand with our international expertise to ensure you are adequately protected from unexpected loss.

EMMA THOMAS Chief Executive Officer

MARK VLAMINCKX Chief Financial Officer & Chief Operating Officer

Emma has extensive experience in the agricultural and financial services industries having held senior leadership roles at a New Zealand-based agricultural insurer.

Equipped with a Masters in Economics and a postdoc in Financial Controlling, Mark brings nearly 15 years of experience in finance and insurance to Achmea in Australia. Mark has over 15 years of experience in finance and insurance.

Since joining Achmea in the Netherlands in 2002, he’s held various senior finance roles and most recently Mark was Manager Finance for General Insurance which he combined with an executive role at N.V. Hagelunie, the biggest hail calamity insurer in the Netherlands. Responsible for finance, underwriting, claims and client services at Achmea in Australia, Mark plays a key role in managing our sustainable growth and maintaining our strong financial position.

Growing up on the family farm in the Otago region of New Zealand, Emma has an in depth understanding of and passion for agriculture.

Having witnessed first-hand the devastating impacts of natural disasters on farming communities, Emma understands the role a specialist rural insurance partner can provide in supporting the agriculture sector.

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Continued on-farm assistance

Once insured with Achmea, your Risk Specialist will continue to assist you on-farm for specialist insurance queries.

Our Risk Specialists are supported by our experienced Claims and Client Services teams who are here to assist you.

They are just a phone call or email away.

Achmea has been awarded 5 stars for its claims service

Peace of mind with our Claims Team When something unexpected happens, our dedicated Claims Team is here for you.

Managed by Team Manager Tomas Fenton, our experienced Claims Team is committed to the continuity of your business. Our claims process is simple and transparent – you will be kept updated on the progress of your claim every step of the way.

When something changes, it’s easy to update your policy Our Client Services team is committed to making insurance as easy as possible for you and your business. If you need to make a change to your policy, discuss your payment options or conduct an annual review of your cover, we’re here for you.

TOMAS FENTON Claims Team Manager Equipped with more than ten years’ experience in claims management, Tomas is responsible for managing our Claims Team. He joined Achmea in 2015 and is passionate about keeping farmers farming. Tomas has managed Achmea’s claims response following several key weather events including Cyclone Debbie in 2017, one of Australia’s most damaging cyclones.

He brings a wealth of experience to the role to ensure we are there for our clients in times of need.

To update your policy or speak to Client Services, please call 1800 724 214 or email info@achmea.com.au To help you lodge a claim, our Claims Team can be contacted on 1800 724 214 or email at claims@achmea.com.au

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Keeping farmers farming achmea.com.au 1800 724 214 info@achmea.com.au