PSI Feb 2017

February 2017 – £4.00

001_001_PSI_jun15 27/01/2017 15:23 Page 1

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Professional Security Installer

INSTALLER LICENSING Red tape or must have?

PRODUCT TESTS Concept Pro AIR3526-IP4M-Z KeySafe Supra C500

ANALYTICS More than surveillance

EDITOR’S CHOICE A look at the best new products

MOUTH OVER MATTER Is voice control the next big thing?

Project1_Layout 1 30/01/2017 14:29 Page 1

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Contents p3_000_PSI_sep11 30/01/2017 13:03 Page 2

February 2017 – £4.00

February 2017 www.psimagazine.co.uk

@SecurityDrum

www.psimagazine.co.uk

Professional Security Installer

5 Editorial This month we touch on the subject of licensing in the security industry specifically for the systems installer. It worked for gas fitters and security officers, could it work for you?

6 Industry news News and events from the security and fire industries

INSTALLER LICENSING Red tape or must have?

PRODUCT TESTS Concept Pro AIR3526-IP4M-Z KeySafe Supra C500

ANALYTICS More than surveillance

11 Appointments We meet some of this month’s security industry movers and shakers

12 TESTED - AIR3526-IP4M-Z The Concept Pro bullet camera from Videcon is put through its paces by an independent reviewer

16 TESTED - Supra KeySafe C500 The pushbutton combination keybox goes under the microscope

18 Editor’s Choice The pick of the latest security products

MOUTH OVER MATTER

EDITOR’S CHOICE A look at the best new products

Is voice control the next big thing?

21 Online trading troubles This month PSi talks to Chris Chapman and Lisa Toms of Aston Scott to find out more about securing your online trading platform

25 Shout it out loud The biggest selling item on Amazon over the festive period was a voice recognition system for the home.

Could it have a place in the security industry?

Mouth over matter Amazon’s Echo system has caused quite a stir in the electronics market in recent months and took the 2017 CES show by storm. Is there a place for a voice controlled platform in the security sector?

29 Licenced to install?

Licensing works well for gas fitters so would it work for you or just be another level of paperwork? The PSI Panel looks at such a scheme

35 News Extra We talk to Veracity’s Alastair McLeod about the company’s acquisition of icomply

37 More than security Video analytics can do much more than provide security solutions for your customers

43 Meet the installer

CONTACTS

EDITOR Andy Clutton Tel: 020 8295 8308 E-mail: andy.clutton@psimagazine.co.uk Twitter: @SecurityDrum DESIGN & PRODUCTION Matt Jarvis Tel: 020 8295 8310 Fax: 0870 4292015 E-mail: matt.jarvis@proactivpubs.co.uk ADVERTISEMENT DIRECTOR David Lewis Tel: 020 8295 8309 Fax: 01322 292295 E-mail: david.lewis@proactivpubs.co.uk

This month we talk to Katy Stewart of Jensen Security Systems about industry life

DISPLAY ADVERTISING Paul Amura Tel: 020 8295 8307 Fax: 01322 292295 E-mail: paul.amura@proactivpubs.co.uk

53 Candidate challenges

ADMINISTRATION Tracey Cole Tel: 020 8295 8306 Fax: 01322 292295 E-mail: tracey.cole@proactivpubs.co.uk

The key challenges when it comes to employee recruitment in the security sector

56 The PSi Directory Your guide to vendors and service providers

www.psimagazine.co.uk

MANAGING DIRECTOR Mark Quittenton CHAIRMAN Larry O’Leary

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For ease of access, some of the items in PSi carry QR codes. Simply scan with your phone to visit relevant websites.

Security-based editorial contributions to PSI are welcomed, and the Editor reserves the right to alter or abridge text prior to publication. The views expressed in PSI are not necessarily those of the publishers.

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3

EDIT leader feb17_000_PSI_apr15 27/01/2017 16:17 Page 1

Less is more

Actual size

The smallest wireless contact we’ve ever made Discover the new ‘vanishing’ wireless contact from Texecom. So small it can be concealed within most uPVC window frames, the Micro Contact-W provides unobtrusive, discreet security. Install using a single button, protect windows doors and valuable assets with Ricochet® Mesh Technology, the world’s most robust wireless security technology.

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EDIT leader feb17_000_PSI_apr15 27/01/2017 16:18 Page 2

Don’t just stop at the front door The Micro Contact-W can be used to protect almost anything, including doors, windows, drawers and cupboards - the list is endless!

www.psimagazine.co.uk

EDITORIAL

The great debate This month’s PSI Panel feature appears to have split opinion with our experts agreeing to disagree on the notion of installer licensing Window frame

Patio door

Office drawer

Drinks cupboard

Front door

Velux window

Window frame

Fridge door

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A

s readers of this esteemed tome will know, the Panel debate articles we carry every month can show a diversity of opinion when it comes to issues of the industry. Over the years we’ve covered a lot of ground from myths, tips, Brexit, new Prime Ministers, IoT security and much more, however this month we have a question that has divided opinion.

Over the time that we have been running the Panel feature the subject of licensing for installers has cropped up in more than a few answers we’ve received from the industry insiders, so I thought that this month we should address the question head-on.

Does the industry need, or would it benefit from, installers being licenced with only these individuals being allowed to work on contracts for the benefit of all? A straightforward enough question that follows the path well-trodden by the manned guarding sector around ten years ago. At that time the guarding sector felt that there were a number of threats facing the industry, most notably from ‘cowboy’ companies driving down the margins of the business; all just to get the contract - then not carrying out the work properly with untrained officers etc. The idea was to take out the dodgy companies at a stroke, raise the standards of professionalism in the sector and make guarding a positive vocation for potential employees to look at. To all intents and purposes this has happened, although the margins are still low (as everyone knows, once you drop your prices they can never go back up) but the government run SIA licensing scheme seems to have improved the image of the sector no end.

In the security installation industry there is also a need to keep standards high, especially as the equipment being fitted is there to protect and detect, so lives could be at stake. Nobody would want a system, especially a fire system, to be installed by someone who was no more than an electrician with a basic understanding of what the system should do. Also, since the dramatic rise of IP technology the number of IT installers now looking at security work has grown. Therefore you can see where licensing for installers would fit in, however, there are also reasons why another layer of red tape, with a hefty slice of paperwork and prices, might be a step too far for installers. After all, we already have very well established and respected third party accreditation schemes in the UK so why ask for another level to be added to the mix?

This month’s Panel debate will hopefully generate a lot more dialogue within the industry as to whether such a scheme is needed or even viable. Quite clearly if such an initiative were to be set in stone anytime soon there would be a number of high profile opponents.

Andy Clutton EDITOR 5

EDIT news feb17_PSI_feb15 27/01/2017 16:30 Page 2

INDUSTRY NEWS Exports for the security industry up 18% says report

In brief NW Systems has signed a partnership with Swissbased VSaaS company Morphean which will see NW Systems offering Morphean’s VideoProtector platform to professional security and IT resellers, as well as direct to UK-based end-users.

Kings Security has been awarded Secured by Design accreditation for its KIS product which provides commercial security solutions.

Vemotion has announced the appointment of CriticalStreaming.com as its first specialist solution provider, dedicated specifically to the transport and logistics sectors.

6

ADS, UK trade association for the security industry, has launched data showing that export growth for the industry is into double-digits, up 18 per cent on the previous year, generating £4bn for the nation’s finances.

The latest Outlook Report shows that: - Europe, North America and the Middle East are the leading markets for export opportunities - In the list of top 20 exports (excluding cyber) access control systems, communications, and intruder alarm systems hold the top three positions by sales - 60 per cent of companies anticipate export growth of more than ten per cent.

According to ADS this growth is a clear indication that UK companies are developing an international reputation for agility and innovation, and are becoming increasingly relied upon to provide protection for people and businesses.

With 44 per cent of the industry’s turnover coming from exports, remaining competitive is vital for companies wishing to win business in tough international markets. 71 per cent of companies surveyed for this Outlook Report identified exports as a key driver for growth,

New UK premises for Raytec

Having outgrown its current premises, Raytec has announced that it has moved to a new, bigger facility. The move to the 30,000 sqft UK premises in Ashington, Northumberland supports the company’s plans for continued growth– providing nearly three times the amount of space for expansion and brings all manufacturing, R&D, software development,

Mayflex hit 100-year milestone Mayflex is celebrating its 100th anniversary this year - the company began in 1917 as a distributor of Swan Kettles with the Mayflex brand name coming in 1985.

Andrew Percival, Managing Director at Mayflex comments: “This important and exciting anniversary marks the longevity of our business and demonstrates our adaptability as market conditions and technology have evolved. A huge thank you goes out to the teams across the business that strive day in day out to provide the best service possible to our customers.”

There will be both staff and customer events taking place throughout 2017. citing North America, the Middle East and Latin America as key regions of focus.

Paul Everitt, CEO of ADS Group said: “The UK security industry is delivering public safety at home and is increasing demand abroad.

Industry exports grew by 18 per cent to £4bn in the last year, providing a real boost to the economy. The UK’s skills and expertise developed through delivering major international events and densely- trafficked transport systems is in high demand around the world. The UK’s security industry saw total employment increase by five per cent to more than 121,000 high-value jobs.” quality, technical support, lighting design, sales and marketing under one roof.

“We have always been proud that all of our illuminators are designed and manufactured here in the UK. We started out in Ashington over ten years ago and we’re thrilled to be moving to our new premises and staying in the local area – just 100 metres down the road in fact!” comments David Lambert, Raytec Managing Director (Joint). “Crucially, the new move will allow us to tackle more challenging projects, provide quicker lead times for our customers, with the flexibility to respond to market demands for more intelligent and bespoke solutions.”

“Outgrowing our current premises is an exciting prospect for Raytec, and this move is another step along that continuous journey of development and growth” adds David.

www.psimagazine.co.uk

Project1_Layout 1 27/01/2017 15:54 Page 1

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EDIT news feb17_PSI_feb15 27/01/2017 16:30 Page 4

Biometric data captured from HD camera images The capabilities of HD cameras were highlighted recently when Isao Echizen, a professor at the Digital Content and Media Sciences Research Division of the National Institute of Informatics successfully obtained fingerprints from photographs taken from up to three metres away. He specifically warned against posing with the peace sign, as it could give identity thieves

Predator PTZ cameras star on the silver screen

In brief The Security Buying Group has launched a remote CCTV, site monitoring service, complete with IT system integrity checks.

Sites are visually monitored 24/ operators using the Digifort open platform VMS and the IT equipment running the CCTV system is also continuously checked for correct operation.

IDIS is celebrating 20 years in the security industry in 2017 and will be marking the anniversary at regional offices, over social media, during tradeshows and local events and with partners and customers.

8

360 Vision Technology is celebrating a starring role for its Predator ‘all-in-one’ PTZ camera range in The White King, a feature film coming to UK cinemas in late January 2017 from Signature Entertainment.

A sci-fi drama featuring Jonathan Pryce, Agyness Deyn and Lorenzo Allchurch, the film is set in a dystopian world and revolves around a 12-year old boy who is coming to terms with his father’s imprisonment by a totalitarian state. The film follows the young boy and his mother as they try to navigate through propaganda and government abuse, as they

the opportunity to match fingerprints with a face.

Robert Capps, VP of business development at NuData Security, said: “While physical biometrics will always have a place when it comes to in-person user authentication, there are significant drawbacks to consider when we extend biometric identity verification online.

“We shed physical biometric data wherever we go; leaving fingerprints on everything we touch, posting selfies on social media and videos with friends and family. Much of this information can be captured by fraudsters.

Fingerprints can be stolen from doorknobs and glass and easily replicated. High-resolution photos, as Isao Echizen demonstrates in this zoom-and-enhance technique, can take a picture from great distances that can be used to copy a physical biometric. This technique was also brought to wide-scale attention by Jan "Starbug" Krissler when he used Angela Merkel’s photo to unlock an iris biometric test at a security conference in 2015. We can expect more creative attempts by hackers to capture this information.” risk everything to reunite their family.

“Used in many scenes throughout the film, we employed the powerful aesthetics of 360 Vision Technology’s Predator camera to help establish the atmosphere of the social structure in the world of The White King,” explains Director of Photography René Richter.

“The film depicts a world where ordinary citizens are not allowed access to any form of technology, and where the technologically equipped elite control society. We found the futuristic and rugged appearance of the Predator cameras perfect for their role in the film.”

Shot on location in Hungary, 360 Vision supplied the filmmakers with black and white colour versions of the Predator camera, camera control equipment, and provided training for the film’s production staff on how to operate the cameras.

“360 Vision Technology is thrilled to have had the Predator camera chosen to appear in this compelling film,” says Mark Rees, Business Development Director at 360 Vision Technology.

www.psimagazine.co.uk

EDIT news feb17_PSI_feb15 27/01/2017 16:35 Page 5

THE BOTTOM LINE I N A S S O C I AT I O N W I T H C S L

CES 2017 event showcases a host of home security/smart home trends Every January all eyes in the electronics world turn to Las Vegas for the Consumer Electronics Show (CES) to see what might be the next trending product or platform. There’s more about Alexa elsewhere in this edition, so what else did the 50th CES event showcase? Here, Blake Kozak, principal analyst, smart home and security technology, IHS Markit gives us an overview:

• Smart home announcements weren’t just about cameras or light bulbs. The announcements focused on the consumer and enriching the consumer experience through seamless integrations and feature-rich offerings.

• Globally in 2016, there were more than 80 million shipments of smart home devices with an installed base that exceeded 190 million devices.

• For cameras, the smart home focus at CES was around facial recognition, 360 degree viewing, security motion detection and HomeKit. • Outdoor cameras were featured as well, with announcements from Bosch and Ring, each of which had outdoor cameras connected to outdoor power sources and integrated with lighting. Baby monitors were also a trending item, with Netgear Arlo and OneLink by First Alert, each of which have features such as air quality monitoring but the OneLink camera offers video respiration detection, a feature that uses non-invasive methods to monitor a baby’s breathing.

• Overall, the smart home camera market continues to expand as suppliers enhance their portfolio with cameras designed for various purpose such as outdoors, indoors, wired, wireless and cameras with lower price-points. A few new cameras that were announced combine several connectivity standards and automation features into one device (including voice control).

• Light bulbs such as Lifx provide two types of illumination, one of which is infrared to assist with outdoor cameras using night vision. The infrared helps the cameras see clearer in complete darkness, which for battery powered cameras, will dramatically increase battery life. Other light bulb announcements featured integrated motion detection and speakers.

• In addition to device refinement, business models are also changing at CES. Many of the top service providers offering smart home have focused on manufacturing their own devices in order to create a seamless look and feel across devices.

• Simplifying smart home also was also a trend. IHS believes making smart home easier to install for the consumer (as well as professional installers will remove one of the biggest barriers to mass smart home adoption.

• And (as mentioned elsewhere) voice assistants could be found at nearly every smart home booth at CES this year.

The interview that gets the facts from the top This month Simon Banks talks to Philip Carse, Principal Analyst at Megabuyte – a leading market research company for the IT Service, software and telecoms industries.

How important is recurring revenue and recurring margin when valuing a business.

Cash flow is the fundamental driver of a business’s valuation, with the most attractive companies converting a high proportion of profits to operating cash flow and having modest capital investment requirements. However, other things being equal, a business will attract a higher valuation multiple if it enjoys one or more of the following; high growth, high recurring revenues and high margins. In particular, high recurring revenues and margins give investors confidence as to the future performance of the business and its ability to withstand economic challenges. To mix metaphors, revenue is vanity, profit is sanity, but cash is king.

How easy is it to diversify into tech verticals?

There are examples of very successful business diversifications into tech; for example online book seller Amazon has become the world’s biggest provider of Cloud computing infrastructure. At a more mundane level, every business these days – whether traditional, people based or tech-heavy – needs to constantly evaluate the use of technology for business advantage. This is especially true given the pervasiveness of the internet, the proliferation of mobile devices, the growth in broadband, the rapid growth in Cloud computing and advances in areas such as data analytics. Established traditional businesses with customers have a good starting base, though should not underestimate the challenges of embracing tech.

In the case of the security sector, the broader Internet of Things (IoT) is an obvious opportunity, leveraging devices/monitors, connectivity and data analysis for business intelligence and consumer benefit. However, it is also an opportunity for closely related sectors such as home automation, which could change the competitive dynamics of the security sector.

Megabuyte reports on 400 companies across a number of sectors. What do the best companies have in common?

Whilst we Megabuyte analysts like to opine on the companies that we cover, we also back up our analysis with a rigorous, quantitative financial assessment – the Megabuyte Scorecard. The Scorecard ranks UK companies – public and private – based on seven revenue, profit and cash flow measures; therefore taking into account a far fuller range of factors than other ‘fast track’ type league tables.

The Scorecard tells us that the top 25% of companies are growing revenues and profits at about 20-25% a year, enjoy profit margins of about 25%, and convert about 90% of their profits to cash after investment spending. CSL consistently ranks in the top 50 UK private companies according to the Scorecard.

What is the projected growth in the tech sector?

Whilst the better performing (top quartile) companies are growing at above 19% in organic terms, the average is of course much lower, at 12%, whilst a quarter of companies that we track fail to grow organically due either to market or competitive pressures or because of business transformations; for example moving to software as a service (SaaS) models. The fastest growth areas tend to be in Cloud computing/web hosting (for example Amazon Web Services) and SaaS (for example Salesforce), whilst other hotspots include cyber security and mobile Machine to Machine (M2M). The Internet of Things (IoT) is expected to be a future major market and one which, as previously noted, could be a target for security companies given the overlap with areas such as home cinema, automation, biometrics, cameras and big data analytics.

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Project1_Layout 1 22/12/2016 12:10 Page 1

Always a suitable solution with the DIVAR hybrid and network recorders At Bosch, we believe that video surveillance solutions should be as easy to install as they are to use. It’s the thinking behind our completely new portfolio of DIVAR hybrid and network recording solutions. Specifically designed for 24/7 operation, they offer the ability to create video surveillance solutions with professional security features. Solutions that can be tailored to fit the growing needs of small and medium businesses.

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Project1_Layout 1 22/12/2016 14:40 Page 1

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EDIT test 1 feb17_000_PSI_mar15 27/01/2017 17:00 Page 1

TEST

PRODUCT TEST

What’s in the box?

4MP Bullet style camera Sunshield User manual Software CD Drilling template Allen key 3 x screws and wall fixings Weatherproof RJ45 connector seal BNC to 2 pin socket test lead

T

his camera is promoted as an ONVIF compliant 4MP 2.8 - 12mm motorized zoom lens weatherproof bullet camera with 35m IR range, suitable for short to medium range applications. It is the in-house brand from the distributor Videcon.

The camera housing is IP66 rated and therefore is suitable for internal and external use.

A 4MP 1/3” CMOS sensor provides images of up to 2560 x 1440 pixels at 20fps with 3MP and 1080P options at up to 30fps. A motorised 2.8mm to 12mm lens with one-shot focus simplifies the installation effort. Smart IR support is rated to 35 metres. Power is via PoE or external 12v DC; Power is 10W maximum including LEDs and heater. Internal memory card capacity of up to 64GB for edge storage.

Software

NOTE: This PSI Product Test was carried out by an independent third party, not editorial staff. The manufacturer had no input in the review or the final result

12

The supplied disc included a range of folders and files that did not seem to have been compiled with any logical structure or sufficient explanatory notes. Six top level folders were titled Adobe Flash Player, Adobe Acrobat Reader, Documentation, IMS (Inview Management Station), Tool and Update Tool. With the first two being self-explanatory the Documentation folder included an IMS Operation Guide and two versions of their Web Operations Guide (Camera set-up). The Web Operation guides were a useable V1.9 dated August 2014 and an apparently irrelevant V1.8 incorrectly dated May 2015 on the front cover and not relating to the installed firmware browser presentation style.

Sub folders provided some IP support help files and an ONVIF-sourced help document.

The IMS folder provided an executable that acts as a licence-free application for accessing Concept-Pro NVRs and Cameras. This includes facilities for multiple camera layouts and recorded image playback by time selection or alarm search.

Concept Pro AIR3526-IP4M-Z The Tool folder included sub folders for an IP Search Tool that required the IP range once entered to be added to a secondary selection box before a search is started. This is not very intuitive and took some time to work out in the absence of any instructions however it discovered the camera and allowed modification of basic camera network settings.

Further sub-folders included an RTSP tool, an SD Driver, SNMedia Player and a Time Tool where only the Time synchronisation tool had any reasonable support documents.

Some attention to appropriate detail and selection of the right documents is needed to suit the likely audience for this information.

Menu Options The camera can be configured using a Web browser or via the IMS software although a “More” option on the IMS configuration tree takes you directly to the Web browser view so this is probably the preferred method for camera configuration.

There are no settings for the image quality such as day to night switching, IR control and back-light compensation etc. Right clicking on the live image however, brought up a “Sensor Settings” window providing access to Tabs for Time Segment, Image, Scene, Exposure, WB, Day Night, Noise Reduction, Image Enhancement and Zoom Focus. Only a single mention to this Sensor Settings window was found in the Web Operation guide after time was spent searching through all available documentation provided on the disk and the suppliers website. No information on the individual settings was given. While these could be considered standard items, some of the parameters such as Time Segment were given no context so must be assumed to relate to alarm handling.

To make changes to these settings a lower drop down box required changing from “Standard mode” to “Debug Mode” where Operation and Configuration may have been more appropriate if indeed necessary at all.

This area provided access to the Zoom and Focus adjustments which operated in the manner of a typical vari-focal lens where the focus goes out as soon as the zoom is adjusted but the oneshot focus button worked well in optimising the image. It was found during more detailed testing that the camera struggled to find focus in lowlight scenes if the IR illumination was turned off; while this mode would not normally be used,

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Project1_Layout 1 27/01/2017 15:27 Page 1

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EDIT test 1 feb17_000_PSI_mar15 27/01/2017 17:01 Page 2

TEST

(continued from p12)

This is a very capable camera with good image quality and mid-range sensitivity

it is useful to evaluate how well the focus will set for all lighting conditions but of course can be manually set if necessary.

While the stream settings included an option for ROI (Region Of Interest) no detailed information was provided as to how this should be implemented but drawing a box within the image for either high resolution stream gave full resolution imaging within this box and a much reduced level of detail in all surrounding areas with a 1 to 5 level of detail reduction being selectable.

Video Motion Detection is based on a 22H x 18V grid with 7 sensitivity levels. The Privacy Zone function worked well but there was no mention of the maximum zones that could be added and in practice this was found to be limited to four. The PTZ window was included for this function and not greyed out, so could be used as an alternative method to zoom and focus the lens.

Performance With the original settings, the image was found to be quite ‘blocky’ and relatively noisy where there was a reasonable amount of movement in the scene. Increasing the default variable bit rate maximum from 2Mb/s to 5Mb/s and raising the Quality setting from 6 to its maximum of 9 produced good results with a high level of image detail and good colour rendition.

Sensitivity was good for a 4MP image sensor with the 4 IR LEDs beneath the lens providing reasonably good night illumination but only to around 25 metres with default settings. Switching the Smart IR function off and raising the output from 50% to 100% gave good results beyond the stated 35 metres range. It was apparent from the night testing that it is important to carefully check focus if any camera is being used in such low light conditions as the one-shot auto-focus was unable

PRODUCT ASSESSMENT

14

RESULT

Does it perform as expected and intuitively?

7

Were all necessary accessories provided?

10

Are manuals and guides clear and easily available?

6

Is the specification detail accurate?

8

Can the product be used without specialist training?

7.5

Are security industry conventions followed?

7.5

Is the product compatible with industry norms?

8

Is there a novel or unique feature?

7

If known, is the price point favourable /reasonable?

10

Is detailed technical information available?

6

Total score

77

Averaged score

7.7

TEST SCORE (marks out of ten)

7.5

to adequately optimise the scene. The default settings would probably suffice for the majority of shorter range applications and would help prevent close subject flaring and extend the life of the IR LEDs. The sensitivity is stated as being 0.05 Lux colour but as is now common from all suppliers no supporting information for such a figure is given. In practice the camera performed well with good colour images being achieved down to less than 1 Lux when set to its default 1/20th second shutter speed with negligible motion blur and still an acceptable colour image albeit with noise when set to 1/50th second. In normal operation, the camera would be expected to switch over to IR supported monochrome mode before this light level is reached.

Switchover is controlled by a front mounted light sensor and very flexible Day to Night and Night to Day transition controls with variable delay to allow the switching point to be accurately set. Two covers are found beneath the camera; the first protects sealed Focus and Zoom adjustment holes that would have been used on a previous model and the second gives access to the MicroSD card slot, a factory reset button and the 2-pole test CVBS video output connector. The supplied User manual still refers to manual zoom and focus adjustments even though this model has remote adjustment only, only a reference to motorised options being available is given.

The test video output shows an SD image of most of the sensor area and is perfectly adequate for camera positioning. The IP address is shown in white text centred at the bottom of the screen but is quite small, so may be difficult to discern on a small test monitor. The manual also suggests pressing the reset button to return the camera to its default IP address of 192.168.0.120 if a DHCP address has been allocated by the router however it was found in practice that DHCP was the factory default setting so the camera would continue to use a router allocated address until this option was turned off.

Audio input and output leads are provided but there is no external alarm input or output capability. A corridor (9:16) mode is supported through the ‘Scene’ option but is called ‘Aisle’.

Conclusion This is a very capable camera with good image quality and mid-range sensitivity. It is currently let down by its documentation which should not be too difficult to address. It is clearly worth spending time familiarising yourself with all of the available features so that the camera’s performance can be optimised for the intended scene to be viewed.

www.psimagazine.co.uk

Project1_Layout 1 27/01/2017 15:29 Page 1

NOT SURE WHAT TO DO?

THERE’S NEVER BEEN A BETTER TIME TO TALK TO VISTA With so many products and choices available, navigating the security market can be a real challenge. Vista has years of experience developing solutions to match the needs of installers and end-users alike.

If you want to find a cost-effective and scalable solution to address your security needs, why not talk to us now?

01253 887 988 info@vista-cctv.com www.vista-cctv.com vistacctv Search for Vista CCTV Search for Vista CCTV

EDIT test 2 feb17_000_PSI_mar15 27/01/2017 17:03 Page 1

TEST

PRODUCT TEST T

What’s in the box?

Key safe Weather cover Four wall tapping screws Code change tool Instructions

9 out of 10 16

oday there are a number of ways in which you can open a locked door ranging from biometrics to NFC and smart devices, however for the vast majority of homeowners a key is the method of choice. The problem arises if you need to grant access to a keyed property without the presence of the occupant or if the homeowner is unable to come to the door; a daily occurrence for health visitors, social workers etc.

Leaving the key under a plant pot is not a secure solution.

One answer is the Supra Consumer 500 KeySafe (also referred to as the C500), available via The Key Safe Company, which provides a secure way to store keys for convenient access. It has been designed following consultation with users and is regularly reviewed (see later). The C500 has LPCB (Loss Prevention Certification Board) LPS1175: Issue 6, Security Rating 1 accreditation, equal to a front door of the same standard and as a result of this security rating, the product has achieved Police approval through Secured by Design.

The C500 KeySafe itself is made of heavy gauge stainless steel and a thick zinc-alloy shell.

It has a double wall construction and a stainless plate around the twelve buttons which allow access to the safe contents when the correct code (of which there are over 4000 variations) is punched in. The locking mechanism uses a longtravel bolt for pry-resistance and a clutch mechanism prevents the handle from being forced open. If the C500 is locked and the handle is turned with force, the handle slips and turns without opening. Turning the handle back to the closed position until it clicks re-latches the handle.

The 76x53mm vault of the C500 allows users to store up to six keys depending on key type and length (5-6 Yale type or 2-5 Chubb style keys) and it features an integral hook to ensure easy access to keys.

Installation The first thing you will notice when taking the safe from its box is the weight and solid ‘feel’ of the zinc alloy unit. Clocking in at over 1.7kg for such a little box the safe certainly gives the impression that it is a robust product, as you would expect from its accreditations.

In order to maintain its Secured by Design

Supra Consumer 500 Outdoor KeySafe status the unit must be fitted as instructed using the four self-tapping 60mm masonry screws that fix into brick or concrete without the need for rawl plugs. There is a mounting template on the instructions sheet for marking the four points to drill using a 5mm masonry drill bit. The four holes must be across two bricks (not in the mortar or in breeze blocks) and if the wall is rendered it must be no thicker than 10mm. Once all four T30 screws are tightened the unit is ready for use and the rigid black weather cover can be lifted into place.

Setting the code The safe code can be changed as many times as required to maintain security and is not as complicated as first glance at the instructions might make you think. Furthermore any combination of the right buttons can be depressed to open the safe – there is no set order.

So for example you could press 1245A or A4512 to open the box. To determine the ‘active’ buttons ensure the opening handle is closed and simply turn the internal screw allocated to each number using the included code change tool.

When opening the safe the user presses the designated buttons and turns the lock to open the unit. Should an incorrect button be depressed then the clear button in the centre of the safe should be used and then the correct code can be applied.

Conclusion The developers found from working alongside Police Forces, throughout England, Scotland and Wales, that opportunist thieves would rather 'break and enter' than stand around outside a property trying to pick a lock or a key safe which is why a unit such as this is a beneficial way to store a key outside a property. Our reviewers tried using a host of methods of entry on the safe without even getting close to opening it up so it certainly fulfils its protection ratings.

One note of interest is that earlier mention of regular reviews following consultation. During our research of the unit we came across an online video claiming to show how to break the code on a C500. This glitch has for some time been designed out of the safe and anyone now trying to use this method of entry will be unsuccessful according to the company. Just to be sure, our reviewers tried it anyway and could not get in.

This is a solid, easy install product that boasts some serious and well deserved accreditations.

www.psimagazine.co.uk

Project1_Layout 1 30/01/2017 15:06 Page 1

IDIS Europe

1000 Great West Road, Brentford, Middlesex, TW8 9HH, United Kingdom T +44 (0)203 657 5678 F +44 (0)203 697 9360 E uksales@idisglobal.com

www.idisglobal.com

EDIT ­ ed choice feb17_000_PSI_jun15 27/01/2017 15:38 Page 1

EDITOR’S CHOICE

Second generation network video recorder announced

Analogue cameras integrated into open VMS platform As a result of working with Milestone to achieve optimal interaction between disparate manufacturers’ devices, Hikvision’s Full HD analogue encoder DS-6700HQHI-SATA series can now be fully integrated into Milestone’s XProtect open platform networked VMS. While the Hikvision encoder supports HDTVI signal input, this means that Hikvision’s entire Turbo HD range of cameras can be supported to provide an integrated Milestone controlled Hikvision based system.

Hikvision’s Turbo HD Analogue Solution enables existing coaxial-cable based CCTV systems to be simply upgraded to high-definition surveillance.

Alongside the news of Milestone XProtect Device Pack 8.9 support, Hikvision is introducing the expanded Turbo HD family, which will feature a range of analogue cameras at 5MP resolution, longer transmission distances and increased signal capacity. www.hikvision.com

App for simplifying and speeding up installations

Tyco Security Products has introduced Kantech EntraPass Go Install, a free mobile app that uses QR codes, pre-populated fields and a simplified commissioning process to help decrease installation time. The app works with other security devices, such as cameras managed by exacqVision, zones managed by DSC PowerSeries Neo intrusion panels and Kantech card readers.

Kantech EntraPass Go Install allows system integrators and end users to connect to their Kantech EntraPass servers by selecting from a list of existing servers or adding one manually to configure Kantech KT-1 and KT-400 door controllers.

Configuration is done by scanning a QR code that contains the controller’s MAC address and serial number, enabling remote configuration of controllers as well as doors without a desktop computer. www.kantech.com 18

FLIR Systems has announced the second generation of the FLIR Meridian Network Video Recorder (NVR) aimed at small and medium business users.

An all-in-one video surveillance recording system, the second generation product adds a built-in 8-port PoE switch and dual monitor display functionality.

The NVR’s new PoE switch and external 8port PoE switch options allows the connection of up to 24 cameras. With new dual monitor support, users can control multiple cameras, browse through recorded footage, and generate detailed reports using FLIR’s built-in United VMS Control Center, or the modernised EZ Client web interface, which is optimised for touch screen monitors.

The NVR comes pre-configured with FLIR’s Video Management Software (VMS), supports FLIR’s enterprise visible and thermal security cameras, third-party access control systems, and video analytics. www.flir.com/meridian

New browser-based VMS is launched

Vicon has released its new video management software, the browser-based Vicon Valerus.

Built on open standards in order to optimise interoperability, the software offers thin client architecture and central licensing and supports conventional network systems and is ready for the expanding world of cloud computing.

Valerus is available for download with a 30day free trial. Upcoming software updates are free to ensure that in the future, the software is compatible with the latest hardware and operating systems. Upgrades are only necessary to unlock new features. www.vicon-security.com

www.psimagazine.co.uk

EDIT ­ ed choice feb17_000_PSI_jun15 27/01/2017 15:39 Page 2

EDITOR’S CHOICE The security industry is busy and complex, so it’s easy to miss new products and services as they get lost in day-to-day activities. Every now and again, certain products grab our attention so here we take a look at some of the products we think you won’t want to miss this month.

Ideal for upgrading CCTV

Push buttons evolving with changes for 2017 The indoor and outdoor push buttons within the StopperSwitch series from Safety Technology International have undergone some changes for 2017.

The low/high voltage push buttons can fit any standard UK-type switch socket box and, says the company, are quick and easy to install. There are three types available; key-to-reset, momentary and pneumatic.

Indoor models are supplied as a dual mount, designed to fit either flush or surface onsite installations. Outdoor models are supplied with a weatherproof back box.

Further options have been introduced which now include a ‘Standard Function Marking’ label sheet with twelve prevalent operating labels for a variety of uses, ready for self-assembly. Custom label is also available upon request. The option to change the button colour to the housing broadens the variety of applications. For example, a white housing with a green button has been designed as a ‘Press to Exit’ button. www.sti-emea.com

Videcon has launched the Concept Pro VXHAHDM DVR, an addition to the AHD recording range.

Available in four, eight and sixteen channel options, the VXHAHDM offers real time recording and playback of 1080p video over coax from high definition analogue cameras. Compatible with all traditional analogue cameras, a Concept Pro AHD system is ideal for upgrading legacy CCTV systems to HD by utilising the same coax infrastructure, reducing install times and allowing installers to offer incremental HD updates for each camera on site.

Built on the Concept Pro platform, the VXHAHDM offers the same setup experience, functionality and benefits as the rest of the current AHD and IP recording line-up. Without a selection of the more specialist features only needed in the most high-end of applications, the VXHAHDM allows installers to be as competitive as possible when quoting for business of all sizes.

The VXHAHDM is remote monitoring enabled and can connect to any monitoring station using Immix or Sentinel software platforms. www.videcon.co.uk

Upgrade and rebrand for building intelligence system Paxton has introduced improvements to the user experience as part of its latest software release for its integrated building intelligence system. The software update includes a new user interface and some features to improve the navigation, making it simple and more intuitive for installers and their customers. This increased functionality also coincides with a rebrand of the system from net10 to Paxton10.

First launched in the UK in early 2016, Paxton10 came onto the market under the name net10. However, with the company’s increased global presence a rebrand to Paxton10 ensures the system is easily recognisable as a Paxton product in every market.

The new features included in the software update include: - System health information – offline devices can be identified on the homepage - System activity – access events can previewed over the last week in a simple table - Access levels – give users more than one access level and add software and building permissions to a user’s record Users will notice that once the software update is complete the net10 URL will auto replace to Paxton10 thereafter and the net10 URL will no longer be valid. www.paxton10.com

NOTE: All technical specifications listed are provided by manufacturers www.psimagazine.co.uk

19

Project1_Layout 1 27/01/2017 15:28 Page 1

Paxton

Smart, Integrated Security Solutions from Paxton • Leading

• Straightforward

Market leaders, over 30 years of industry experience

Intuitive and easy to use solutions including free software upgrades

• Scalable

• Efficient

Access control and building intelligence systems for a variety of sites

Manage electrical utilities and control lifts, saving energy and money

• Integrated

• Supported

IP ready solutions integrating with CCTV, door entry, intruder & fire alarms

Industry leading technical support and five year product guarantee

Find out more and register for FREE training: paxton.info/2746

www.paxton.co.uk | 01273 811011 Paxton protects Manchester United Football Club, Michelin, Foyles Bookstore and many more

EDIT interview psi feb17_PSI_mar15 27/01/2017 16:16 Page 3

INTERVIEW

Online trading troubles?

As a security system installer you probably rely on your website to promote your products and services to customers and provide a means of contact.

You may even sell and distribute security and fire technology via your website as a sales platform, but how secure is your online presence? e’re all familiar with the cyber crime stories we hear about in the news these days, but is it only large corporations and public sector bodies that really need to worry about their business IT? PSI caught up with Chris Chapman and Lisa Toms of insurance brokers Aston Scott to find out why installers should take another look at their online offerings.

W

How concerned should readers be about trading on the internet?

Chris - There is no doubt that trading on the internet is now an integral part of almost every business in one form or another. Virtually every business has a website and many will use this form of trading to distribute their products. But it isn’t just internet trading that makes a business vulnerable to attack through its IT systems.

All security system installers hold sensitive customer data on their computer systems, for example names, addresses, details of security systems and banking information. Most are reliant on their computer systems to conduct their business. And, as they’re in the security business, reputations can be left in tatters if this customer data finds its way from the installer into the wrong hands!

So there is room for concern! However, some sensible risk management can go a long way and if supported by the right insurance cover help will be at hand in the event of a problem.

Can companies be fined if they are shown not to have taken adequate IT steps – even if they contracted out the IT work?

Chris - Companies should always ensure that their data and IT systems are adequately protected. For breaches of data security the Information Commissioners Office (ICO) currently has a number of options available under the Data Protection Act 1998 (DPA).

These include non-criminal enforcement,

www.psimagazine.co.uk

mandatory audits, enforcement notices, criminal prosecution, and monetary penalties of up to £500k for serious breaches. Hiscox, one of the major UK cyber insurers says this picture will be changing over the next couple of years, as the new European General Data Protection Regulation (GDPR) comes in to force on 18th May 2018.

What is a typical example of something going wrong for a trader?

Lisa - Many people have heard of the data breach suffered by Talk Talk and Playstation but these incidents aren’t limited to just the bigger organisations. It is alarming how often smaller businesses, on a smaller scale are subject to this type of targeted attack, including Ransomware incidents (HM Government 2015 information security breaches survey).

Are there any common errors that companies make with websites?

Chris - Any company’s website can be subject to cyber-attacks, but adequate protection and professional advice can help mitigate its vulnerability. However, data breaches are not just restricted to website errors. Human error can play a part, from, with people emailing information to the wrong person, losing laptops/papers, to clicking on malicious links/attachment.

Chris Chapman

Lisa Toms

“All security system installers hold sensitive customer data on their computer systems, for example names, addresses, details of security systems and banking information”

Should every company with a website be wary?

Chris - Every company that has a website should be aware of the potential dangers of cyberattacks, and the risks of using electronic communication for its day to day handling and storage of data.

How can insurance help?

Lisa - Insurance can help if something goes wrong, but the key is to put in place adequate protection to help reduce the risks in the first instance and safeguard your IT systems against (continued over) attack.

21

EDIT interview psi feb17_PSI_mar15 27/01/2017 16:16 Page 4

INTERVIEW

(continued from previous page)

Computer security takes three main forms: Physically Protecting Your Hardware - Make sure you know what kit you have and keep track of its movement by keeping an inventory and auditing regularly. Make sure that physical security around your computers is strong to reduce the risk of theft and also that doors to sensitive areas, like server rooms, are kept locked and access is restricted to authorised personnel only.

Allocate equipment to individuals and give them responsibility to ensure its security, especially if people are using mobile phones and laptops away from your main premises.

If you dispose of hardware make sure that all data, software and information contained on that device is properly wiped and that you know exactly where it is going for disposal.

“If all else fails and you suffer a security breach then insurance arranged via a reputable Broker can not only provide financial help but add real value when it comes to getting back on your feet quickly”

22

Electronic Protection of the System - Make sure that access for each staff member is restricted to what they need in order to carry out their job role and restrict personal use of your computers and you may wish to restrict access to certain software, websites and areas of your company data. Make sure that all users have password protection and that these are changed regularly.

Take professional advice on adequate antivirus software, a firewall and keep these updated regularly. When you receive software updates ensure these are actioned to maintain

your protection.

Create an IT Security Policy to include all of the measures that you have put in place and what is required by every member of staff in order to protect the integrity of your computer systems. Make it clear what the potential impact for the business and clients can be if these requirements whether accidentally or deliberately breached.

Being Risk Aware - Make sure that you and your staff are aware of the security issues they might encounter. For example, educate staff in the risks of opening unsolicited emails and attachments. Explain the dangers involved in accessing websites via email, especially where sensitive information is asked for.

Ensure that staff know exactly what to do if they think there is a problem; who to report it to and how.

What should installers do if they have had an online security breach?

Lisa - If all else fails and you suffer a security breach then insurance arranged via a reputable Broker can not only provide financial help but add real value when it comes to getting back on your feet quickly.

Support in the following areas (subject to policy terms and conditions): Breach Costs – practical support following a data breach, including help with notifying customers or regulators, forensic investigation and credit monitoring Business Interruption – compensation for loss of income if your reputation is damaged or if your system isn’t operating and you can’t earn revenue as a result Hacker Damage – cover for repair costs, data restoration or replacement if hackers cause damage Cyber Extortion – Protection if a hacker holds your business to ransom along with risk consultancy services to manage the situation Crisis Containment – support to minimise damage to your reputation if you suffer a data breach, including PR support Privacy Protection – defence and settlement of claims made against you along with the costs of regulatory investigations and settlement of penalties levied by regulators (where permitted) Multimedia Liability – protection where you accidentally infringe copyright or inadvertently libel a third party.

www.psimagazine.co.uk

Project2_Layout 1 23/09/2016 16:06 Page 1

SKYHAWK

FOR VIGILANT SURVEILLANCE

© 2016 Seagate Technology LLC. All rights reserved.

LEARN MORE AT SEAGATE.COM

Project1_Layout 1 23/12/2016 12:44 Page 1

V IDEC O N LT D T RA D E O N LY S ECUR IT Y DIS T R IB UT O R

THERE SHOULD BE NO SECURITY FEARS WHEN INSTALLING A SECURITY SYSTEM

Since April 2016 Concept Pro Network Video and the

P2P networking makes it simple

Analogue High Definition recorders have been using Secure

for installers to configure mobile

European Based Servers to ensure that all your customer

viewing of the Concept Pro

data is protected. Concerns that third parties could gain

Recorders on smartphones and

access to the connection details of any machine and view

tablets. Installers simply activate

images remotely was raised by a number of our customers

mobile viewing by scanning the

working with government bodies, private business and

QR code on the unit into the

individuals. We took these comments on board and view

Concept Pro app (available for

this measure as an absolute necessity and one that allows

Android and iOS devices free of

our customers to have the peace of mind that their

charge) connecting through the

installations were secure.

server straight to the NVR.

EDIT Feature security Feb17_000_PSI_mar15 27/01/2017 16:14 Page 2

SECURITY

Recognising potential Pic: Amazon

As the industry continues to evolve, is there room for voice recognition in the security sector? While banks and others have tried out voice identification, the use of using voice commands for electronic technology seems to be gaining ground in the consumer market....

H

istory is littered with examples of technology that either didn’t hit the right mark with consumers or was not quite the success that the manufacturer had hoped for.

Even the security industry has experienced this with the ‘toe in the water’ trialling of 3D CCTV at IFSEC one year. Other more common examples have been robot vacuum cleaners (when will developers give up on that one?), smokeless cigarettes and electric carving knives. Sometimes it’s a new upgrade that doesn’t do the business such as we saw with Microsoft’s Vista OS or New Coke in the 80s.

The latest ‘big thing’ to hit the market is the Amazon Echo system which brings a voice controlled, web enabled unit into homes for the automation and control of various comforts (lighting, heating etc) and also web information without the need for hardware. The unit is also directly linked to Amazon media services allowing users to access a library of entertainment as well as access to a variety of shopping delivery outlets and apps. The Echo was listed as the biggest selling item on Amazon over the festive period in 2016 which is some feat, boosted by the fact that the company had reportedly already sold over 5 million units before November.

The system works via the help of a ‘virtual assistant’ called Alexa; you simply start a question with the word Alexa and the system recognises this as a request for help. For example, “Alexa, what time is the next train from Huntingdon to St. Neots?”

There are many experts in the market, as proven by the number of enabled products announced at recent technology exhibitions in the US, who see voice activation, and specifically Alexa as being the next major platform for the control of all electronic devices.

But before we get ahead of ourselves let’s first deal with the inevitable elephant in the room, the negative press that comes with any new device and this particular problem, like many other incidents before it is down to user error or simply not understanding the product and how to change

www.psimagazine.co.uk

from the default settings.

The problem, says recent reports, is down to the voice activation technology and the fact that, unless you go into ‘settings’ and change the default position, the unit can misinterpret what you are saying into a request for you to buy something. Surely not you say? Well it has (apparently) happened and it’s quite comical how the story has developed.

First off a mum was shocked to take delivery of a doll’s house and a box of biscuits from Amazon specifically because she hadn’t ordered them. It turns out that her Amazon Echo had misheard a comment made by her young daughter as beginning with the Alexa command and automatically placed an order for the items, which duly turned up.

The mum then went to the news outlets with her story who lapped it up. Unfortunately anyone watching the TV reports in the same room as their own Echo also ended up taking delivery of a doll’s house and a box of biscuits as a result when the newsreader told the tale.

At present the Echo unit does not distinguish between voices so anyone (or anything) in hearing distance of the unit can trigger an action if a word interpreted as Alexa is uttered.

Stephen Cobb, a senior security researcher with ESET North America, told CW6 TV station in San Diego: “These devices don't recognise your specific voice and so then we have the situations where you have a guest staying or you have a child who is talking and accidentally order something because the device isn't aware that it's

There are many experts in the market who see voice activation, specifically Alexa as being the next major platform for the control of all electronic devices

25

EDIT Feature security Feb17_000_PSI_mar15 27/01/2017 16:15 Page 3

SECURITY

(from previous page)

News that Hyundai is to incorporate Alexa into its self-driving car, the Ioniq, so that drivers can turn on their car with a voice command, tells you that this new platform is very quickly finding homes for more than the most obvious of domestic applications

26

a child versus a parent.”

He said the US Federal Trade Commission was looking into ensuring voice-command devices were safe and secure.

Again, as with many ‘smart’ devices there needs to be basic security in place to prevent problems like this happening, unfortunately not something that our doll’s house owning mum considered relevant.

With the IoT market growing at a staggering rate we should probably be prepared for more occasions where new tech has not performed as well as the developers had hoped once the public has got hold of it - even if the technology itself is sound. And perhaps even a few generations of voice technology enabled lines will need to be developed before all of the potential user related problems are ironed out; perhaps taking a leaf out of the book entitled ‘wireless’ as initial developments in this field struggled with certain scenarios, but even at this stage of the proceedings it looks like most of the concerns with Alexa come from user misuse.

So while it’s early days with the technology and instances like the one mentioned give media outlets the fuel to knock new products, let’s look at the bigger picture here. Amazon Echo is a new platform; just think about that for a minute. A whole new way to control devices, without wires, is in its infancy and growing like mad. Forward thinking manufacturers across all industries have been mightily impressed by the capabilities of Alexa so much so that it’s not the standard home automation products that are coming to market with voice activation functionality. News that Hyundai is to incorporate Alexa into its selfdriving car, the Ioniq, so that drivers can turn on

their car with a voice command, tells you that this new platform is very quickly finding homes for more than the most obvious of domestic applications.

Now as anyone with a computer or smartphone will know there is always more than one way to carry out operations and processes. The same can be said of security systems with the wired/nonwired, networked/non-networked options to name just a few. So it is no surprise that there is no ultimate panacea for all tasks. At the moment the use of voice recognition for the identification of individuals in certain communications scenarios is fairly well established so how could it fit into our sector - one in which lives can often be at risk if situations are not dealt with properly?

And could it actually be the ultimate platform?

There are a number of immediate applications that come to mind that would allow manufacturers and users to benefit from voice activated systems. First off look at the most basic command, turning off an intruder alarm. If you could speak the alarm code rather than pressing the buttons that would help especially in those instances when you have your arms full of shopping bags.

Secondly, what about for raising the alarm if an elderly person has fallen or taken a turn for the worse? No need to go scrabbling around for a call button just speak the specific command and the emergency services or warden/nurse can be alerted.

There’s two ideas just off the top of my head.

The sheer scope for what the technology can be used for is quite daunting and I’m sure we are at the dawning of a new age of solutions for the security sector.

For the installer this is also the case as indicated by the story of the young mum and all of the people who also received unwanted shopping, because these people need the help of someone who knows how to install and set voice controlled technology to get the desired result.

Forget the negative stories you’ll see in the mainstream media this probably, really is the ‘next big thing’ and manufacturers will need to look closely at the benefits that such an open, easy platform can bring to the security sector.

www.psimagazine.co.uk

Project1_Layout 1 27/01/2017 15:29 Page 1

LEADING THE WAY @riscogroupuk

riscouk

Project1_Layout 1 30/01/2017 11:41 Page 1

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EDIT panel Feb17_PSI_mar15 27/01/2017 16:57 Page 2

PANEL

Licenced to install?

Would the UK security industry, the installer and essentially, the customer, benefit from a licensing scheme for the trade? The PSI Panel is in session... or those who weren’t aware, a few years ago the UK manned guarding sector (via a government backed scheme) decided to go down the route of licensing security officers, thus removing the unwanted and untrained from the market. The idea was to improve service and level the playing field. It was also desinged to give the officers the necessary training they would need to carry out their duties and raise the image of the profession to one that could be seen as a vocation rathe than something you did when you left the miltary or police force. The public were also, therefore, treated with the care and attention they deserved and incidents of overzealous bouncers were laid to rest.

During the last year or so of PSI Panels the idea of security installers being licensed in the same way as a registered gas fitter is has cropped in more than one comment, so we felt it was time to address the issue.

Does the security industry need licenced installers? Would the trade benefit from such a scheme or is it just not a viable proposition? The experts have their say...

F

Kim Loy - Vanderbilt

The answer to that question varies depending on the type and complexity of the system being installed - bearing in mind that size and complexity do not necessarily go hand-inhand, as there are some very sophisticated smaller systems with high security requirements.

Manufacturers generally maintain training and certification for the more complex systems they sell and they should have training available for all their systems. Rather than try to police this training/certification through additional regulations there's a lot that manufacturers can do to encourage customers to take up that offer of training on all systems at all technological

levels in the industry.

For instance, training can be tied in with free product support. Or manufacturers can offer incentives if customers participate in on-going on line educational courses.

I feel that the practicality of a regulated scheme above what is currently offered through manufacturers and industry associations would be a massive administrative undertaking in order to ensure the training was adequate and to monitor personnel in the field.

Kerry Jones Professional Surveillance Management

“Many end users are vulnerable as security is not an everyday purchase. Unless they have had their fingers burnt in the past, they may not have the necessary experience to judge a good quality installer from bad�

In one respect, licensing installers would be a great step for the industry to take.

Many end users are vulnerable as security is not an everyday purchase. Unless they have had their fingers burnt in the past, they may not have the necessary experience to judge a good quality installer from bad. The consequence of a poor security / fire installation, can be severe and life threatening.

Eradicating unskilled and indifferent people from our trade would mitigate this risk.

Focussing on detector activated CCTV; as an RVRC, we are frustrated with unnecessary false alarms that could be easily prevented if installers specified the correct detection for the environment and situated them correctly. The more false alarms a system generates, the less secure it becomes. In my experience with inexperienced installers, the false alarm rate is greater. Do they require more training or do they simply not care? Ultimately it is the customer who pays the price. I would welcome a solution to combat this.

Looking at it from a different angle, a new (continued over)

www.psimagazine.co.uk

29

EDIT panel Feb17_PSI_mar15 27/01/2017 16:57 Page 3

PANEL

(from previous page)

scheme may prevent non-approved personnel from carrying out the work but would it stop them? With this in mind, for licensing to be successful and practical, it perhaps should become a legal requirement regulated by the Health & Safety Executive (HSE) with consequences for unlicensed persons who install a system. This would bring our industry in line with other regulated services such as Gas Safe Register.

Consideration would need to be given to the verification / approval process and the associated costs. Introducing a secondary licensing scheme in addition to current accreditation processes could be costly and difficult to achieve for smaller businesses, establishing an unfair advantage to larger businesses that have the resources (financial and personnel) to achieve it.

Stephen Adams BAFE

“Would we benefit from having licensed or approved installers in the security industry? YES. I think this would be great idea”

30

For many years third party certification of fire and security companies has set the benchmark for the quality design, installation and maintenance of systems.

Within that framework it has always been assumed that companies will train and develop staff to provide the best service and up to date skills, supported by a number of excellent training organisations. Whilst there are non certificated companies offering adequate fire and security services, third party certification is the only reliable means of ensuring competence.

BAFE has a scheme which assesses and monitors the competence of portable extinguisher technicians which ensures not only that they have a basic level of competence in line with the standards, but also that they have received appropriate training and importantly, refresher training.

With the development of new technologies and skills now is the right time for another look at the need for a register of fire and security technicians, especially those responsible for design, commissioning and maintenance.

Certainly correct installation is also vital, but there are separate areas in this from the straightforward cable running to complex detector installation which will have to be defined.

We should also celebrate the training and development of apprentices, which is being so strongly encouraged now and give them qualifications to which they can aspire.

The security industry has for many years had quality third party certification at the heart of the drive to reduce false activations and the initiatives with the Police have had a significant effect on this problem. The fire industry is now considering similar initiatives and we should perhaps consider the quality certification of companies, individual installations and the technicians involved.

David Davies - DVS

Would we benefit from having licensed or approved installers in the security industry? YES. I think this would be great idea to introduce such a scheme in the near future.

The increased use of social media within the security and fire industry means we are increasingly seeing images of poor and not to spec installations that have been rushed, poorly finished and maintained, and this reflects baldly on us all at some point. If we go back to when I trained as a young lad, we had to do a three-year on the job and college based apprenticeship where I was taught everything from conduit work , dressing cables, and even how to clean up after yourself. This instilled a strong work ethic and pride in the quality of the work being performed. Ultimately, the end result is a high quality, well presented, to standard installation, where engineers where extremely proud of their work.

I’m sure I’m not the only one who used to stand back and admire a good installation job?

Having certified engineers can only be good for everyone,if you’re the customer you will expect your provider to be knowledgable and provide a high quality installation. If you’re the employer you will benefit from high levels of workmanship withless time spent on revisits and most likely, more referral work.

As an industry we would benefit from improved knowledge and skills. I think this would make the industry safer, more

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EDIT panel Feb17_PSI_mar15 27/01/2017 16:58 Page 4

professional and attract good levels of engineers into the field. There will always be pressure on costs and to perform more work in less time so I see such a scheme as playing an important role in maintaining minimum standards within the industry.

Andy Rainforth Grosvenor Technology

While it is both a laudable and obvious goal for standards of installation to raise over time there is an argument that broader regulation would diminish consumer choice. In the domestic market particularly, given the trend for plug and play connectivity, increasing prices to market (which would be a side-effect of any broadened, mandatory licensing or regulation) would increase the potential for those consumers favouring a lower cost option to adopt a DIY approach thus further lowering standards.

Another challenge of compulsory regulation would be that the whole gambit of installers, from odd-job men to top end Systems Integrators would be covered under a blanket of grey, rather than the black and white segregation that exists today.

Whatever viewpoint one takes, the question becomes moot when we consider that whatever our preferences, the situation is not likely to change any time soon. Perhaps the real question should be how the professional end of the market better differentiates itself to make the choice more obvious for the business client and domestic user alike.

Many installers do a great job of this, leveraging their reputation and brand to win and retain business by clearly distinguishing themselves from the non-accredited competition but I believe manufacturers and distributors need to do more to help.

Those manufacturers selling direct to installers could choose to trade only with SSAIB or NSI accredited companies. Distributors could adopt a similar approach, or at least better define what they consider to be ‘professional installers’. Their ‘trade only’ approach doesn’t mean much when they don’t stipulate what trades they will sell to.

Manufacturers with too many wholesalers is another problem as the situation becomes exacerbated. Products available to everyone drives prices down and increases credibility to non-accredited installers. Unfortunately, some manufacturers would prefer to chase additional profits rather than promote professional installation companies.

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Simon Banks - CSL

The fire and security industry is already strongly regulated with accreditation and certification bodies such as the BSIA, NSI and SSAIB. Pushing more regulation towards installation companies may add needless strains. Businesses are already stretched with the challenges of technology advancement and an ever increasing skills gap.

European standards principally legislate equipment, with many more regulations and documents delving further into procedures and competency. Installers are currently subject to security screening such as BS7858. This British Standard states: “individuals to be employed in an environment where the security and/or safety of people, goods and services, personal data or property is a requirement.”

It seems to be more of a question of professionalism and experience which I believe is consistently high throughout our sector. We cannot hide from the fact that we are lacking in skilled engineers to ensure that we have enough skilled labour to install the latest technologies to the hottest standards. Apprentices need to be attracted to our sector and then equipped with the skills outlined within the new government Trailblazer Standard. The new intake joining the industry will not only advance skills and knowledge but also help to develop the standard of progressively complex installations.

Increasing installer regulation could take a decade to implement and may distract our

“Mandating installation companies to adhere to even more regulation could add unnecessary strains.

Businesses are already stretched..”

(continued over)

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EDIT panel Feb17_PSI_mar15 27/01/2017 16:58 Page 5

PANEL

(from previous page)

“When it comes to extending individual licensing for our sector, the government’s preference is for industry to take the lead”

industry at the wrong time – especially with increased competition from other close verticals such as home automation and the electrical sector – neither of whom adhere to any such scrutiny. We should focus on the continued regulation of our products and the investment in attracting fresh, talented people into our sector.

Steve Martin - FSA

There’s no question that installer licensing backed by enhanced regulations brings a mark of professionalism and a benchmark recognized by employers, clients and the public at large as assurance of dedicated skill, knowledge and experience. We are all familiar with the Gas Safe register, operated on behalf of the Health and Safety Executive (HSE), and the public awareness that surrounds this, with financial consequences if anyone carries out gas work unregistered.

When it comes to extending individual licensing for our sector, the government’s preference is for industry to take the lead. This is something we have been doing for some time through certification bodies and third party accreditation, not of individuals (per se) but of the organisation’s ability to provide a specific service, including having relevant skilled staff and management procedures.

Positively, the European Service Standard for fire safety and security systems, a project in development, has recently been voted in by the UK, and defines basic levels of competence. This could provide us with a vehicle for the widespread adoption of certification for anyone entrusted with the planning, design, installation, commissioning, handover, maintenance and monitoring of fire safety and security systems.

Consequently, this raises the bar, raises the standard and creates a level playing field.

Stephen D Green Security Institute Gas and electrical technicians have long been required by law to be certified as competent, due to the severe safety implications of incompetence. Such an argument could arguably be extended to fire installers, where the price of systemic failure is clearly immediate and dreadful. The case for registration of security installers is, however, more tenuous.

For some time there has been cross-industry momentum towards convergence of IT and physical security domains. In support of this strategy, technology has become progressively “smarter”, simplifying the installation of security equipment, and in particular CCTV, such that almost anyone can fit it. Regulation would seem to run counter to this strategy, whilst the failure of security technology, in many cases, would lack the immediate impact required to rouse public concern.

However, this does not mean that governance of security system implementation is undesirable. Rather, I would argue, it is the design of such systems where competency is essential and should be proven. The majority of bad, ineffective security systems that exist today were made so not because the installer chose not to follow manufacturer’s advice, but rather through poor initial problem analysis, leading to inappropriate equipment selection, compounded by inadequate deployment. The best installer in the world cannot rectify an illconceived design.

I would propose therefore to differentiate the act of installing equipment from that of specifying its type and use, with the latter attracting competency-based barriers to entry.

Such a policy would cover not only those companies that provide both capabilities, but would also capture consultants and others that provide design-only services. Proof of discipline competency could be made a prerequisite to purchasing Professional Indemnity insurance, whilst, by requiring sign-off of delivered systems by the designer, the quality of the complete end-product would be assured no matter the identity of the actual installer.

Tell us what you think at @SecurityDrum

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EDIT News Extra psi feb17_PSI_mar15 27/01/2017 16:21 Page 3

NEWS EXTRA

Completing the jigsaw puzzle In mid-January, Veracity announced the full acquisition of icomply, the software provider of integrated command and control security solutions.

Here we find out more about the deal and what it might mean for customers of both companies he agreement includes all operational staff, software, intellectual property, ongoing business and also icomply’s sales and support subsidiary in India. Veracity will maintain icomply as a separate business and will immediately expand its operations including an imminent move to larger premises near Leeds.

Over the last fifteen years, icomply and its VTAS Pro platform has delivered integrated solutions to an expanding portfolio of clients.

The modular software solution supports a range of access control, CCTV, fire, alarm and other security equipment vendors, including Veracity, Bosch, Honeywell, Paxton, Axis, Hanwha Techwin and Milestone.

Alastair McLeod, Group CEO of Veracity said: “With this acquisition, we extend our technical capability and broaden our target market. We will progress the icomply concept to the next level while maintaining an independent and multi-vendor approach which is at the core of its unique value.”

Michael Gallagher will remain in charge of icomply business development and also be responsible for running sales, support and operations for the business. He is delighted with the acquisition by Veracity, stating: "The icomply team are immensely pleased with the acquisition, as this will enable icomply to accelerate both its sales and software development plans with the support and backing of Veracity.''

Veracity has made a long term commitment to expanding the icomply framework to include a wider range of vendors and technologies as well as enabling channel partners to deliver integrated end-to-end solutions. Veracity will also utilise its technologies within VTAS Pro including its Coldstore Surveillance Storage System and Trinity, a system architecture that eliminates NVR servers by allowing IP cameras to record directly to Coldstore disk arrays.

Alastair McLeod said: “icomply is a natural fit

T

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for us and enables us to expand our strategy of delivering high-end security solutions at a lower total cost of ownership while helping system integrators and consultants offer better value to their customers.”

VTAS Pro will be sold through existing icomply channels in the UK and India and through Veracity channel partners elsewhere with the full support of the Veracity Group.

PSI caught up with Alastair McLeod to discuss the acquisition in more detail: When did you decide icomply would be a good company to acquire?

We probably decided a few years ago to be honest after we had worked with them at the time we first launched our Coldstore system. At that point I felt that their software needed a little work but this was seven or eight years ago and since then we have worked with them on a host of projects including the Leeds City Centre project when the customer had specified an icomply front end and a Veracity storage solution. Back then we partnered with a number of companies that delivered front-end solutions, but we always felt that we should have full control of our destiny.

A couple of years ago we realised that icomply had the best all-round product but that they were also undercapitalised and that can be real difficulty when you deal with large projects that come along at unpredictable times, meaning that cashflow is tricky to manage. So it was a few years before we were ready to make an approach, but when we did we had very amicable negotiations and acquisition.

Alastair McLeod

“There is a very good synergy between the two companies. The products fit together like we're completing part of a jigsaw puzzle and we saw terrific potential”

So there is a good fit between Veracity and icomply?

There is a very good synergy between the two companies. The products fit together like we're completing part of a jigsaw puzzle and we saw terrific potential with icomply if it could be better funded. We had previously worked with all departments within the company, but we (continued over)

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EDIT News Extra psi feb17_PSI_mar15 27/01/2017 16:25 Page 4

NEWS EXTRA

(continued from previous page)

were surprised to find that the company had an Indian subsidiary; four people providing a new sales and support channel for us in a part of the world we had wanted to target for Veracity.

Will customers of icomply notice any difference?

Customers shouldn't notice any differences apart from the odd new face turning up at meetings. They should also notice more updates (on a regular basis) and more support.

Customers in the UK should see improvements in performance, presentation and documentation.

The team at icomply had lots of ideas of things they wanted to do, but just didn't have the time to achieve - we hope to be able to enable them to take these ideas forward.

I think the company has a tremendous potential to expand, so we will keep the icomply name in the UK and India and in other territories such as the US we will have the Veracity brand

“I think we will absorb the acquisition and focus on getting that right first. My view of getting it right is a light touch�

for the combined product. Our team in the US is keen to get to know the product and to deliver the solution under the Veracity brand.

What does this mean for Veracity? Are you looking at more acquisitions?

I think we will absorb the icomply acquisition and focus on getting that right first. My view of getting it right is a light touch - I don't want to impose things upon the team, but on the management side we will start to assist them.

As for other acquisitions, if a similar opportunity turned up we would certainly look at it, but icomply was a particular opportunity where we had known them before and had already recognised the potential in having full control of our own front end.

In the lower and mid-range end of the market there is a bit of a race to the bottom going on at the moment and we don't want to be part of that as we have more specialised products. When it came to the technology it was either a case of developing it ourselves or acquiring so this was not a difficult decision to make once the opportunity presented itself.

ARE YOU MISSING SOMETHING?

@securitydrum follow PSI on Twitter for news, views & comment

EDIT Feature analytics Feb17_000_PSI_mar15 27/01/2017 15:32 Page 2

ANALYTICS

Going beyond surveillance

You can do much more with cameras these days than just look for security and fire related events.

PSI catches up with Scott Brothers, Vice President of Corporate Development at Oncam to talk about the applications of smart video technology

R

ecent estimates have suggested that the impact of applications of the Internet of Things (IoT) could be worth up to $11.1 trillion by 2025. Alongside this, a third of businesses in the UK believe it is already having a major impact upon their business, with another third expecting it to soon. While most understand the fundamental concept of the Internet of Things; the use of sensors and interconnectivity allowing users to track physical changes through a digital platform - and recognise its potential they are not aware of the vast variety of sensors now hitting the market and the amount of data these sensors will be analysing.

“Video surveillance, of a kind, comes as a given in nearly all public spaces today,” says

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Scott Brothers. “Despite this, the technology has remained almost entirely stagnant for the past twenty years, and usually represents a simple tick-box must-have when it comes to security.

With interconnected sensors and data analytics, however the applications of video sensors are opening up and becoming an integral part of business analytics. 360-degree video in conjunction with cloud computing and real time data analysis that can be pushed out to thousands of devices across mobile or desktop, are driving this change. Furthermore, the costs of installing these devices are often much lower than many expect, with the only barrier to entry being a broadband connection while the heavyprocessing takes place off site.”

The typical security applications of such technology do remain, and can be built upon.

Spaces can be monitored - but smart cameras can not only monitor but also notify, automatically pushing alerts should someone enter an off limits

360-degree video in conjunction with cloud computing and real time data analysis that can be pushed out to thousands of devices across mobile or desktop, are driving a change 37

EDIT Feature analytics Feb17_000_PSI_mar15 27/01/2017 15:32 Page 3

ANALYTICS

(from previous page)

area. The complexity of video analysis goes further; software can recognise gait or movements that appear suspicious or body language red flags, and highlight this to business owners in real time.

More than security “It’s the applications beyond security, however, that are likely to capture business owner’s imagination,” reveals Scott. “In terms of a retail space, visual merchandising and store atmospherics have long been known to have a direct impact upon the customer experience and how much they spend. Chain Store Age set some hard facts on this topic back in 2004, stating that 63 per cent of consumers remember occasions when the store atmosphere caused them to buy more while almost half also spent money and more time in a store with the right atmosphere.”

Growth in areas such as facial tracking and machine learning mean that video technology can now automatically track a customer’s reaction to certain visual cues. Questions on which displays are holding people’s sight for the longest, which are eliciting a sigh, and which get people picking up products can be answered with quantifiable, results-based metrics – and without a sales assistant lurking with a clipboard! The ability to respond to these messages is key in increasing customer engagement, retention and sales. This level of granular data has previously been the preserve of online stores (who can track clicks,

38

Questions on which displays are holding people’s sight for the longest, which are eliciting a sigh, and which get people picking up products can be answered with quantifiable, results-based metrics – and without a sales assistant lurking with a clipboard! page views and more) however new sensors and data analytics can now gather a similar level of data from the physical world.

In further uses, some hotels in Paris, for example, have recently begun using facial recognition software to recognise regular or highvalued guests before they enter the building. The concierge is then ready to greet them in a personally-tailored manner before they step through the door. The longer such technology is in place the more it can learn about a customer base or even individual customers, and therefore the more information it can push out to employees to customise each and every client’s experience.

Endless applications “While retail is one exciting space where the installation of smart sensors can provide real additional value beyond the realms of security, the sectors which this technology can be applied to are almost endless,” explains Scott Brothers.

“The growth of big-data analytics will allow businesses to create bespoke packages; tailoring the parameters they wish to analyse to their needs. Schools and universities, for example will be able to programme sensors to detect class attention - who has a hand raised, who spent hours staring out the window or talking – and feed it back to the teacher in real time if necessary. Building sites could detect if workers are wearing hardhats and if the construction is adhering to safety regulations. Intercity transport hubs could be optimised to automatically despatch extra transport to the areas in highdemand, or to reroute around traffic incidents in real-time.”

We can expect to see the use of smart, interconnected technology becoming a part of many businesses in the coming years. However, while the sensors may become ubiquitous, their uses will be unique. It is the creativity available to each business that will breathe new life and applications into areas such as video. What has long been considered legacy technology can now be updated for the digital revolution – paved by the creation of products which no longer just record, but understand, data.

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EDIT Feature analytics 2 Feb17_000_PSI_mar15 27/01/2017 15:30 Page 2

ANALYTICS

Analytics add intelligence One of the added extras to some surveillance cameras or a service offered by licence, video analytics bring dedicated functionality to CCTV

Typically VCA is used for recognising loitering, proximity to fences/buildings, suspicious behaviour, abandoned object and reading number plates

I

t has been estimated that there are around 2 million CCTV cameras currently operational in the UK, which means that not only are there a lot of you fitting and maintaining systems but there are also an awful lot of footage that need to be managed at any one time to spot any incidents.

As any of you that have sat through a lengthy speech will know, the average sustained attention span of a human adult is not very long (at best it is reported to be 40 minutes) so you need some form of stimulus to keep anyone’s focus on the job in hand before it begins to wane. When you factor in the sheer volume of video footage that needs to be monitored for a security application, a solution is needed to help the CCTV operative in not only keeping on top of the vast quantities of data that requires his attention but also help to maintain a high level of efficiency in spotting infractions.

The most common way to do this is to add intelligence to the system with the aid of video content analytics (VCA) also known as intelligent video analytics (IVA) and thanks to the size of the UK surveillance sector, having a system that can accurately and immediately detect and alert staff to suspicious activity is crucial.

For those yet to really have a look at specifying systems that feature this technology there are a number of VCA solutions that you will be familiar with such as automatic number plate recognition (ANPR), people counting or facial recognition. In the mid 00’s VCA was the buzz of the security industry although early systems did somewhat

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under-perform and may have led to a slower than expected initial uptake of the technology. Today however the use of video monitoring software is widespread and has, in many new product launches, come fitted as standard as in the case of video motion detection.

Even some of the products we have in our homes use VCA technology, such as games consoles. Intelligent image analytics are now firmly part of our day-to-day life, with systems in airports looking for suspicious luggage and behaviour through to tracking of known faces in a crowd.

But VCA is not just relevant for security purposes. In the retail environment companies are always looking for the information they can gather from facial recognition software. This includes age, gender and ethnicity – all for the purposes of defining behaviour in the store rather than identifying those individuals who are known thieves on the database.

All public area surveillance (such as airports, ports etc) can benefit from using facial recognition to spot unwelcome individuals, however retailers can also use the software to check the profile of their customers and to determine footfall. It is of great value to the retailer to be able to discover where the popular areas of the stores are and how people arrive at that place for designing the store layout and positioning of high profile items. They can also justify charging extra for placement at hot-spots.

Another interesting developments of VCA that helped bolster the growth of the technology in

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ANALYTICS

(from previous page)

non-security applications was in the use of sports video analysis to speed through the hours of Formula 1 footage to measure the on-screen presence of advertisers’ logos. This reported on the length of time the logos were shown and how big they were thus painting an overall picture of the effectiveness of the campaign. The company who developed this then moved on to designing the software to allow it to recognise specific faces from a database and then track them in a crowd.

Since the unreliable formative years of VCA which saw false alarms being raised by stray dogs, foxes and birds, we now have advanced systems that can tell if a person is walking, running or rolling in an area along with their proximity, behaviour and if they leave anything behind or tamper with the camera itself. So if your client is looking to manage the output from a number of cameras then VCA could be the ideal solution and combining VCA with a top of the range camera can bring additional benefits.

There are a few variations on the theme, but the essential method of how video content analysis works is that the camera is linked to a VCA processor that then sends the message to an incident managing system where it is flagged up onscreen as an action. Some cameras have the “intelligence” or the VCA processor built in, while some DVRs contain the processor, however the end result whichever method is used, is that the screen at the monitoring station (or the graphical user interface (GUI) to be more precise) reacts to show that an incident has taken place.

Typically VCA is used for recognising loitering, proximity to fences/buildings, suspicious behaviour, abandoned object and reading number plates.

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If you ask a client about analytics for security and non-security related applications the next time you’re on a job you might open up a whole new area of functionality In terms of licensing, VCA is software and licences generally need to be paid when software is involved. When it comes to edge technology (where the VCA processor is in the camera) this will be included in the price of the unit. If you are using a third party system that offers advanced functionality not available in the camera or if you require a channel to a specific system this would require extra funding.

The flexibility of the various options available for achieving video content analysis of footage means that any application can benefit from image processing for security or non-security purposes as long as good quality images are available. Despite how the technology is marketed, many systems are not yet truly ‘plug and play’ although some of the IP technology does fulfil the description - all scenes are unique and cameras need to be individually configured, tested and optimised to meet the task in hand.

But once installed and working efficiently, VCA can be hugely beneficial to your customers.

If you ask a client about analytics for security and non-security related applications the next time you’re on a job you might open up a whole new area of functionality they had not considered for their cameras, and if you can offer to heavily reduce the number of bodies that are needed to sit looking at video walls to boot, then business could well be forthcoming.

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EDIT meet the installer feb17_000_PSI_may15 27/01/2017 16:20 Page 2

together raising standards

Meet the installer Do you use a distributor or buy direct from manufacturers?

We use both. We have good relationships with local suppliers and we provide product training to many in Peterborough and the surrounding areas.

Name: Katy Stewart

Is third party accreditation beneficial to your company?

Our accreditations and certificates are very important as I know that we would not even be considered without such recognition for a lot of the larger projects that we have. Accreditation proves that we work to high standards and can deliver a high level of service.

Location: Peterborough

What would be a typical project for you?

We don’t really have a typical project as the work we do can range from the installation of a small domestic intruder system to providing large shopping centres, council buildings or MOJ buildings with a range of security systems and services.

Are there any common requests from customers that give you problems?

Like many companies we have customers that expect their systems to be installed the very next day! Another problem comes from the widespread availability of information on the Internet.

Customers see a price on the Web and expect that to be the cost no matter the specific requirements of the installation.

What would make your job easier?

A few things spring to mind. Firstly, I would say that there needs to be standardisation in intruder alarm training and secondly, life would be much easier if there were more qualified and experienced engineers in the industry. I also think that we would benefit from clearer tender requirements such as product quantities in the original plan.

Do you think there is a skills shortage in the industry? Any trouble recruiting?

As already mentioned, there does seem to be a shortage of quality installers around. We have started taking on apprentices to try and bring the new talent on, but when we need a more experienced engineer we have begun using recruitment agencies to try and fill the role. It would be beneficial if there were more training and apprentice schemes specific to the security industry.

This month we talk to Katy Stewart from Jensen Security Systems

Job title: Company Director Time in security/fire: 9 years Company: Jensen Security Systems

Areas of expertise: Intruder, fire, CCTV, door access, emergency lighting Accreditations: NSI Gold for the design, maintenance, installation and commissioning of intruder alarms, CCTV systems, door access systems and fire alarm systems.

Engineers are BAFE qualified for fire extinguisher maintenance and the NICEIC domestic and commercial certificates allow the undertaking of all electrical works. and that it is very expensive. Also I would say that, while it’s not really a myth, a homeowner’s reliance on a bells-only alarm system means the home is not as secure as they may think. They might have had an alarm system fitted, but they are not fully protected without monitored services. Who reacts when they hear an alarm going off?

What will be the impact of smart/home automation on the security sector?

I think it will open up opportunities for manufacturers to expand product capabilities and for installers to supply a greater range of services.

What is your ultimate/fantasy electronic security product?

I know for a fact that our engineers would love a device that could be placed onto a panel to instantly tell them the fault!

Will England ever win the football World Cup again?

I’m afraid that I don’t know when they won it the last time or when it is next being held!

If you won £25,000 what would you do with it?

I would use it for a family holiday of a lifetime.

“I know for a fact that our engineers would love a device that could be placed onto a panel to instantly tell them the fault!”

What is the industry’s biggest myth?

That police response isn’t available to everyone

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APPLICATION

Networked fire alarm system for new development

A network of Cygnus wireless fire alarm systems has been installed on a construction site for the University of Cambridge.

The North West Cambridge Development alongside the M11 is a plan to build a new district to be known as Eddington creating affordable housing for university staff, as well as student accommodation, academic and commercial space. In addition to housing and infra-structure, an integral part of the new district will be a primary school, a nursery, a doctors’ surgery, supermarket and retail, senior living, a hotel, and sports pitches.

Bull Products’ Cygnus wireless alarm systems feature in the one of the construction sites in the centre of the development where 349 homes are being built together with the food store, energy centre and health centre. Across this construction site, there are 170 Cygnus wireless modules that have been installed

by BAM Construction. These modules include fire call point alarms, combined fire call point and first aid alarms, heat detectors, smoke detectors, some of these being fitted with PIR intruder sensors, and all are linked wirelessly to a central control panel.

Guy Milton, BAM’s Senior Site Manager commented: “The development is a very large site, covering a lot of areas so we needed to record and receive alarm information at a central location. The Cygnus system has no loss of signal or false alarms and it can be easily moved and re-addressed to suit changing circumstances on site”.

Intended specifically for use on construction sites, the CE marked Cygnus system has been designed for use in steel structured and dense concrete buildings and areas where there are many other radio frequencies in operation. Where multiple sites are within range of each other, the Cygnus system is designed to operate on different site addresses so as to keep each system separate and interferencefree.

Mobile access for offices in Cardiff, New York and Boston HID Global has been selected by CafeX to modernise its access control solutions, providing both employees and visitors a secure and convenient access control solution that integrates into their everyday lifestyles in the workplace.

CafeX develops software that helps enterprises – including many banks and insurance companies transforming customer engagement and workforce collaboration via the Web and mobile applications.

The company has implemented a centralised mobile access control solution enabled on smartphones and wearables for its international office locations.

Employees and visitors use HID Global’s ‘twist and go’ feature or simply tap their smartphone on the HID Global reader in order to access the building or other sensitive entrances within the offices.

Kevin Glass, Chief Innovation Officer with CafeX, said, “[The system] has resulted in our employees and customers having an enriched user experience that they are finding very convenient and innovative.”

The company has streamlined its business processes, thereby reducing administration costs and saving money, as it is very simple to issue, manage and revoke Mobile IDs to smartphones and wearables.

HID Global collaborated with Controlsoft, a HID Global platinum partner in the UK

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and USA in order to meet CafeX’s requirements.

“The mobile access control solution was easy to deploy and to integrate into CafeX’s credentials management platform. The readers are simple to configure, which made it possible for us to provide CafeX with an identity and access management solution very speedily,” said Jonathan Summers, Managing Director with Controlsoft.

“The ability to use smartphones and wearables for access control is becoming increasingly essential, as these devices are part of our everyday lives in the business workplace,” said Harm Radstaak, Vice President and Managing Director of Physical Access Control Solutions with HID Global.

“CafeX’s implementation in their international offices is a testament of the growing adoption that merges convenience and security in a mobile-first world.”

The mobile access control solution also helps CafeX meet compliance requirements for its financial services customers. These and other Global 2000 companies typically require tight security around any sensitive data.

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APPLICATION

ANPR system automatically controls rising bollards A Videalert CCTV-based ANPR system has been installed at the University of Hertfordshire to control rising bollards at two main entrances to the De Havilland Campus at Hatfield. The installation has been completed by Eurovia Infrastructure on behalf of Ringway, a provider of highway maintenance services to local authorities under the seven-year Hertfordshire Term Contract.

The new system will provide a safe pedestrian area within the busy campus which houses over 2700 members of staff and a student community of more than 24,500.

Campus improves movement of staff and students Marino Institute of Education is a third-level education environment based in Dublin. The campus comprises the College of Education, the Conference Centre and other continuing professional development and support services.

Martin Lynch, IT Manager at Marino, made the decision to develop the site’s existing system in order to better control the movement of staff and students around the campus. Due to the open nature of the college, there was also a potential issue with unauthorised personnel gaining access to restricted areas of the campus that needed to be resolved.

Integration with the college’s in-house management software was also required, to simplify student management and enable the tokens to be used to

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The Videalert system has been deployed on a hosted basis to automate the control of the rising bollards which restrict access to the campus to authorised vehicles only. The HD cameras combine ANPR with analytics to capture the number plate of each vehicle approaching the bollards. When an authorised vehicle is recognised, the system communicates directly with the MACS bollard control system to automatically allow access.

Number plates of authorised vehicles are stored on a ‘whitelist’ which is stored and managed using a secure hosted server. To ensure that this list is always up to date, the server communicates directly with each bollard location on an hourly basis to apply any updates or changes made by authorised users via a web browser. Should a vehicle not be on the ‘whitelist’, the bus operator has to call the control centre which can override the system and manually lower the bollards.

The CCTV-based system provides improvements over the previous RFID-based system as it eliminates situations where authorised vehicles are unable to gain access as drivers have forgotten or misplaced their tags along with the resulting traffic jams and delays caused by drivers having to call the central control room using their mobile phones to request access.

“The Videalert system will provide greater control over the number of vehicles entering the campus to improve safety for all staff and students,” said Tim Daniels, Sales and Marketing Director at Videalert. “Using technology that is proven in high volume traffic environments, it will deliver a reliable and resilient service without the user problems experienced with the previous system.” gain access to the campus, as a student ID card, for library usage, and photocopy and print services.

The new solution, installed by ATA Security builds on Marino’s existing Net2 system that has been steadily expanded across the site over the past ten years. The system now combines the entire range of Paxton’s Net2 products; Net2, Net2 Entry and Net2 PaxLock.

Combined with the Net2 Entry door entry system and Net2 PaxLock wireless access control solution the new Net2 system has improved the security at Marino, whilst providing a simple interface from which to manage the site and users.

Integration with the college’s in-house student management software makes it simple for the college to manage the access rights of everyone on campus, and ensure that the students can utilise all other services and amenities offered at the college.

Additional integrations with the intruder and fire alarms also give staff a greater degree of control over the students’ movement, preventing them from inadvertently entering an area that has been closed down during ‘out of hours’ periods.

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Gated community benefits from secure vehicle access technology

Highland Springs, located just outside of Springfield, MO, has over 500 residents and various contracting workers for landscaping and infrastructure upgrades. For these residents and contracting workers, the community needed a system for secure vehicle access.

An important requirement was that congestion at the gate had to be prevented; the solution had to be convenient for the drivers of the vehicles. Besides the residents and contracting workers, access for visitors and other non-residents is managed by a staffed guardhouse.

Bobby J Smith, Director of Security for Highland Springs, worked with Nedap’s partner Federal Protection out of Springfield, MO to find the best technological solution that would serve the needs of the community without being intrusive on the residents or slow their entry into the community.

The residential community has three separate entrances with gated ingress and egress points. Considering the needed read distances, Nedap’s TRANSIT was deemed the best choice. This reader identifies vehicles up to 10 meters (33 ft.). The vehicles of all residents and contracting workers are equipped with the Window Button. This vehicle identification tag is identified as soon as it enters the reading zone of the TRANSIT reader. It allows authorised vehicles to enter the community, without the need to stop at the gate. To make things even stronger for Federal Protection, they had the Window Buttons customised with a laser engraved Federal Protection logo.

Matt Harrison, Director of Operation at Federal Protection, oversaw the project: “We knew we needed a reliable, robust technology that was not only secure but very easy for the residents to use. Ideally, we needed something that once installed, they would never have to think about again.” he explains.

“Since we installed the system we have been very pleased with its performance,” said Bobby J Smith.

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THE TECHNOLOGY: HDTVI THE CONVENIENCE: EASY INSTALLATION THE COMBINATION:

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APPLICATION

Fire system installed at flagship bank brach

Fire and suppression systems from Advanced have been chosen to protect the flagship branch of DSK, a Bulgarian bank.

Following a recent refurbishment and upgrade of the branch in Bulgaria’s capital Sofia, FireTech Engineering specified a new system that included Advanced’s Axis EN (EN54) fire system, three ExGo suppression control panels and an IP Gateway, for remote internet control and monitoring.

Stoyan Grozdanov, spokesperson for FireTech Engineering Ltd, said: “Due to the importance of this particular branch, we needed a high level of protection and reliability, with assurance against false alarms and an intuitive interface for programming and monitoring.”

Axis EN is EN54 2,4&13 approved and its panels can be used in single loop, single panel format or configured into multi-loop panels in 200 node networks.

Axis EN fire systems support two new technologies, the TouchControl touch screen repeater and AlarmCalm complete false alarm management system. TouchControl is a 10” HD touchscreen that offers reporting and control via an interface that includes Active Maps and zone plans. AlarmCalm allows the false alarm strategy for any building to be quickly and easily programmed and managed, increasing safety and reducing false alarms.

Lively venue stops alarms despite allowing vaping

The Frog & Frigate in Southampton is renowned for being a very lively venue where visitors are encouraged to get on the tables and sing along with the band. Vaping is permitted in this busy venue which has led to false alarm issues.

Venue owner Derek Gardener explains the problem: “We have a relaxed, fun vibe here and

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are happy for people to use e-cigarettes inside.

However, it has led to the alarms activating, especially when people are vaping right underneath them. We can’t stop people from vaping underneath them and equally we didn’t want to ban vaping.”

Derek turned to Fire and Safety Testing for a solution, which recommended the use of Nittan’s Evolution EV-DP smoke detectors. Owner Derek Fay explains: “Many venues such as this resort to using heat alarms instead of smoke alarms, but the local fire officer would not allow this. He suggested a Multi-Sensor, but the same issue remains as it still looks for smoke and will false alarm. I had read about Nittan’s dual optical detectors resistance to steam and thought they might offer a solution here as the problem was very similar. Vaping is relatively new and neither myself nor Nittan had come across this issue before. I discussed it with the client and he was happy to see if it would work. We swapped the existing alarm devices out of the conventional system with the Nittan ones and there hasn’t been a single false alarm since; that was about six months ago.”

The EV-DP measures the actual particle size in the chamber via its combined IR and blue LED technology. As steam and dust are much larger particles than smoke, the detector won’t false alarm.

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FOCUS: BIOMETRICS

Biometric access control without network duplication

The P4 Controller from Progeny distributes the fingerprint templates throughout the system, across all connected sites and for improved data security, actual fingerprints are not stored – the Reader converts the fingerprint to a template (similar to a card number), so users' fingerprints cannot be stolen. The templates are then stored on the reader, in the controller and in the doors’ enterprise software – to prevent access by tampering with or removing the reader. This is also a useful backup if the controller or reader ever need replacing.

The fingerprint reader uses a four wire interface to the P4 Controller and fits a standard UK single gang back box. It has intuitive light and sound feedback and a choice of three enrolments methods. www.progeny.co.uk

No need for a fob or PIN

The B100 biometric standalone access control reader from Videx is aimed at residential, commercial and public buildings.

Ideal for small offices, nurseries, schools and private residential dwellings, the readers are designed to provide access control by using biometric technology which relies on a person’s unique characteristics, in this instance their finger print, rather than the requirement to carry a fob or remember a PIN number.

The reader is available in two versions: The B100-SA is a surface mount version for up to 97 users. It can be used internally or externally having an IP rating IP65. The DINB100-SA is flush mount and can only be used internally having an IP40 rating. This fits a standard flush single gang UK electrical box and is available in six colours to match existing decor. All enrolling of users is carried out from the reader, no PC is required. www.videx-security.com

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Connections Hello again, There are lots of good deals to be had @SMSandNMS at the moment. By using our upgrade campaigns, many of which cost the installer nothing, it provides for a foot in the door to upgrade to sequential confirmation whilst making a larger margin on the remote signalling costs and enabling remote service and diagnostics at the same time.

On top of any network supplier offers we supplement with our own special deals, which are tailored based on the preferred offering the installer wishes to take up. With the existing estate of systems on our database we can undertake sales and marketing activity on behalf of the alarm companies on their headed paper, delivering their message to their customers, sometimes this is done in conjunction with the network provider as well.

The more systems that are upgraded to sequential confirmation, the more filtering that takes place and the fewer false alarms are presented to our operators and passed to the emergency services. So far as what network the alarm signals over, it makes not a great deal of difference to us.

By configuring the alarm system to a CCTV system installed in a commercial premises and then remotely viewing CCTV images for the purposes of confirmation enables the consumer to also remotely view their own staff from Head Office, whilst providing a store watch type system protecting their employees from abusive behaviour, physical threat and opportunists.

Visual confirmation whether for Personal attack, or more generally for Intruder Alarms in commercial installations has more recently become very popular as the customer leverages savings on their signalling platform.

We now see domestic installations deploying such integrated CCTV technology into their mainstream sale activities by using Smart Home panels, the new PIR being a motion sensing webcam with voice over IP into the premises and linking to other non-security products such as wifi doorbells, thermostats etc with the same App that integrates into the Smart Home panel.

The flexibility of having the correct signalling platform installed at the customer’s premises opens up a wealth of opportunities for other security related products and nonrelated security services over and above the standard intruder alarm. Just think how you run your own business nowadays and the technology you use in your commercial and private life Both your existing and new customers alike can enjoy major savings and additional services including dual-path signalling and visually confirmed alarms by upgrading their systems to the latest signalling platforms. Contact us online at www.smon.co.uk for full details of all the exciting offers we have currently.

Bye for now

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FOCUS: BIOMETRICS

Terminal for three stage identification CEM System’s emerald TS300f Intelligent Fingerprint Terminal for AC2000 suite of access control and security management systems has all the features of the existing emerald TS300 including VoIP intercom, IP reader and controller and remote applications but also includes integrated fingerprint biometric. Featuring a controller, IP card reader and single biometric solution all in one, the emerald TS300f meets requirements for three stage identity authentication (card, PIN, and biometric verification) using one device. The emerald TS300f is durable enough for indoor or outdoor usage with an IK06 vandal resistance rating, and IP65 dust and water resistant rating. The high resolution optical sensor and 1:1 fingerprint match at the door allows fast card and fingerprint verification. www.cemsys.com

Unit uses 1, 2 or 3-factor authentication DIGIgarde PLUS from TDSi combines all authentication modes something you know (PIN), something you have (card) and something you are (finger) in one unit. Featuring a high-resolution optical sensor and a quick matching algorithm, DIGIgarde PLUS is suitable for control of access points (that require a control of a large number of users and are subject to high a throughput of traffic) or time and attendance “clocking” stations.

With a backlit tactile keypad, white-onblack display and dual-colour LED the IP 65 rated unit is suitable for internal or external mounting. Users can choose 1, 2 or 3 factor authentication with the PoE powered system. A built in MIfARE Card reader allows storage of the fingerprint template on a smart card. www.tdsi.co.uk

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EDIT focus feb17_PSI_feb15 27/01/2017 17:29 Page 4

Compact In Motion identification system for access control

Safel from FST21 is a fully integrated access control controller that delivers secure and convenient In Motion Identification access control. SafeI enables the advantages of FST21’s SafeRise solution (an In Motion Identification system that allows approved users access through a fusion of biometric recognition, voice and license plate recognition), in a more compact version of the

SafeRise server and is designed to support one In Motion Identification access point.

SafeI comes in a standalone plug and play enclosure, and is the driving force behind FST21’s Digital Doorman all-in-one In Motion Identification Access Control solution. No keys, cards or codes are required. Incorporating the SafeRise technology with dedicated hardware and seamless plug and play installation, the SafeI can be easily installed in any secured location. All peripheral devices - from the electronic door lock and door positioning switch to the recognition camera, RFID reader, Recognition without contact intercom and Synel’s facial recognition terminal, SY-Face, is an embedded feedback face recognition system with “Dual Sensor” Face Recognition signalling device Algorithm, which is applicable for time attendance and - connect directly access control applications. The SY-Face is a time and to the SafeI. attendance and access control terminal that uses face Authorised entry recognition technology to instantly identify users. The SYis granted Face is a touch-free, hygienic alternative to fingerprint and instantly and hand readers, while still eliminating “buddy punching” and simply by walking the need for cards or badges. Users simply look at the device to the access and within seconds they are identified and either clocked in point. or granted access. www.synel.co.uk www.fst21.net

Southern Monitoring 0844 871 2223 and Northern Monitoring 0844 871 2224 BT Redcare B!!!!!!!!!

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Trust the Largest Independent Supplier of Monitoring Services in the UK

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FOCUS: BIOMETRICS

Access control reduces card theft

The Bio Plus range of fingerprint biometric readers from Sensor Access Technology is designed to meet the ecurity needs of customers and applications. Eliminating the need to remember a pin code or carry a card, the Bio Plus range also removes the possibility of card theft thus increasing security for a building and adding an additional level of protection for higher security areas.

Within the GuardPoint Pro software all biometric enrolment has been integrated. This offers the system administrator a simple, user friendly front end with no requirement for secondary software. With a variety of different card reading technologies plus internal and external IP65 rated versions, the range offers a solution for adding access control security without compromising on risk. www.sensoraccess.co.uk

Detection analytics for up to 1000 faces

Face Detection is an analytics feature built into VideoEdge network video recorder (NVR) from American Dynamics, eliminating the need for external servers dedicated to powering the analytics. Up to 1,000 individuals can be easily enrolled and stored in VideoEdge’s on-board database, with the ability to store multiple faces for each person in the system for accuracy in identification.

Face Detection analytics can also be used “post-event” to speed investigation times by searching video only for specific persons, enabling operators to search video for certain criteria – for example, those individuals who had access to the surrounding area of the incident. Known faces can also be enrolled with video associated for faster future investigations. www.tycosecurityproducts.com

Industry leaders The Thompson Group are recruiting for Fire & Security Systems Installation Engineers

Fire & Security Systems Service & Maintenance Engineers

Industry leaders Thompson AVC are looking for experienced Access Control, CCTV, Fire or Intruder Alarm system Installation Engineers to work out of either our Wolverhampton or Preston premises.

Industry leaders Thompson AVC are looking for experienced Access Control, CCTV, Fire or Intruder Alarm system Service & Maintenance Engineers to work out of either our Wolverhampton or Preston premises.

Our ideal candidate will have proven experience working on a wide range of systems, be able to work well as part of a team as well as on their own initiative when required.

Must be willing to travel and undertake / already hold Health & Safety certifications. Full driving licence desirable.

Our ideal candidate will have proven experience working on a wide range of fire and security systems and be able to work on their own initiative but as part of the wider team.

Must be willing to travel and undertake / already hold Health & Safety certifications. Full driving licence required.

Applications are welcomed from Multi-Disciplined candidates.

Competitive salary / overtime & other benefits available To apply, please send your CV to recruitment@thompsonavc.co.uk or call Jackie Smith on 01902 658822 NO AGENCIES 52

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RECRUITMENT

Candidate challenges With the Fire and Security Jobs survey at IFSEC showing 80% of businesses forecast further growth for the next twelve months, recruitment is on the minds of many in the sector. Here PSI talks to George Zitko, Managing Director of Zitko Consulting about the key challenges and opportunities this brings he Fire and Security sector is experiencing a continuing period of growth. For those businesses needing or wanting to grow, the recruitment of exceptional professionals is likely to play a massive part in their business strategy.

As an employer, it’s likely you’ll use several recruitment methods. You may already be working with recruitment suppliers, be undertaking direct advertising, or coordinating direct resourcing on job boards. Whatever the method or process you are using, there are issues to be aware of.

In 15 years of recruitment in this sector, Georgehas captured learning, feedback and insights from clients and candidates. We asked him to share some of these, to help you mitigate against some well-known and some not-soknown challenges.

T

Assess your activity Is your brand and profile as an employer up to scratch? Candidates have access to more information than ever. Websites like Glassdoor feature unofficial employee reviews and salary feedback. It’s important to make sure prospective employees can easily find useful, positive information such as job specs or staff profiles whilst getting a sense of your culture.

Make sure your social media, online and offline materials contain accurate and positive information about your company and its staff. If you're advertising on your own website, it’s best to be highly detailed and informative. For 3rd party job boards, you may want to consider the shifts in candidate job searching patterns.

Remember that your ideal candidate is unlikely to always be job searching at home, but

In an industry as close knit as security, reputation really matters. If you do work with a recruiter, consider how they profile you as an employer 53

often on the train, at work and on the move.

Keep adverts short, punchy and clear so they work well on every device. Focus on the ‘Why’ not the ‘What’. Why will the candidate benefit from doing the job itself? Consider also your chosen media. Leading financial institutions PWC and KPMG have recently run successful targeted recruitment drives on Snapchat.

Review your strategy Is your employee churn higher than average?

Are candidates leaving the business within a year, or perhaps even sooner? Research has shown that many employers still hire after only one interview. A second interview, possibly combined with an assessment or practical test, can significantly reduce the chance of making a wrong hire whilst also increasing a candidate's understanding of both the role on offer and the culture of the business.

Non-acceptance of offers or counter offers can be a major drain on time and resource. You find the right candidate only for them to change heart at the last moment leaving you back at square one. It’s disheartening yes, but it may be that the candidate wasn’t looking for the right reasons in the first place. Don’t be afraid to push the candidate back in the first instance to ensure it’s not just a bad day; there are valid reasons for the candidate’s interest.

Using recruitment partners Recruiters are an extension of your business so make sure you are comfortable with them representing your brand and ethos. In acting on your behalf as the first port of call for your business, they can complement your hiring process…or hinder it. In an industry as close knit as security, reputation really matters. If you do work with a recruiter, consider how they profile you as an employer - that thoroughness and professionalism will translate to how they deal with your prospective candidates.

2017 is set to be a big growth year for the sector and there are candidates out there ready to help support your business. Having the right recruitment strategy and key partners to assist may make all the difference to your business in the year ahead.

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OFF THE WALL

CAUGHT ON CAMERA Comic store drive through

In this CCTV footage from Huntsville, Alabama in the US, a car ploughs straight through the front of a comic book store, just missing the shop workers. The driver of the Honda CRV drove into The Deep Comics after having a suspected seizure at the wheel. Fortunately no one was injured in the crash. According to a shop worker: “I couldn't see the SUV at first because it was covered in merchandise. So, as it burrowed through and it stopped you realised, oh that's a car!” www.youtube.com/watch?v=PsUEZ1NG7YU

House hit three times in one day

In another driving related recording this footage captures the front of a house in Grismby being driven into three times within a 20-minute operiod.

The drivers stated the presence of black ice as the rason for losing control. In total the house at a road junction has been drioven into six times in six years. www.youtube.com/watch?v=9KolQxuHMfQ

iPhone 7? No Aieeeephone 7....

There are many different options when it comes to buying your smartphone. Do you want a good camera, cordless headphones, large memory etc, but probably one feature we don’t always specify is a phone that won’t explode - or as the phone companies call it, have a ‘thermal event’. This footage is reported to show a new iPhone 7 exploding in the hands of a shop worker while the unit was on charge.

As we all know, CCTV has a real value in the fight against crime, however once in a while it captures the public doing something that is perhaps not altogether sensible or it catches a real one-off moment. Here we look at a look at CCTV clips from around the world…

Do you wanna bash a snowman?

While there are plenty of people that seem happy to spend a fortune illuminating their houses for the festive period there are others that just don’t like Christmas festivities on any level. This appears to be the case with this woman caught on camera smashing up a snowman outside a house in Turkey. The snowman puts up a good fight however and the woman limps off after a heavy fall. www.youtube.com/watch?v=5Gv91eFuvWc

Thief prays for forgiveness In this footage (which has sparked some considerable online debate as to its authenticity) taken in Germany at the end of 2016 a pickpocket decides to take a victim’s wallet while he is at a cashpoint. After the robbery the thief stands back to act all innocent when he spots a camera looking straight at him.

Expecting immediate justice to be dished out he pleads with the person behind the lens then drops the wallet and alerts the owner as if it had been misplaced. One more prayer to the camera and www.youtube.com/watch?v=MIkfK03Qgko

www.youtube.com/watch?v=JZNyyVjlu64

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fsj feb_Layout 1 27/01/2017 17:15 Page 1

Fire Alarm Service Engineer – West Sussex Our Ref: 503041 Salary: up to £30,000 One of the UK’s leading fire detection and suppression companies are recruiting for a Fire Alarm Service Engineer based in West Sussex.

In this role, you will be responsible for visiting client premises, servicing fire alarms (both addressable and conventional) on a planned maintenance and emergency call­out basis, always aware of customer needs and service requirements and the opportunity to develop new business opportunities for the company. You will also be responsible for the annual maintenance, installations, fault finding, rectifying, problem solving, commissioning and; documenting etc for a wide range of fire alarm panels.

Requirements: • Proven servicing experience on fire alarms • Additional knowledge/experience on fire extinguishers, emergency lighting and suppression systems • Full UK Drivers licence • Knowledge of relevant standards (BS5849, BS6266 etc) • ONC or equivalent qualification in Electrical/Electronic Engineering • Health and Safety trained • Willing to undertake further training

What’s on offer?

In return, they are offering an excellent salary up to £35,000 plus a host of benefits including a bonus, company car, pension and healthcare.

Contact: Alan McFadden: 01509 615292 or apply via this link: https://www.centogroup.com/jobs/fire­protection­ salesperson­fire­extinguisher­and­fire­alarms­west­midla nds

Business Development Manager – North of England (M62 Corridor) Our Ref: 503034 Salary: up to £40,000 A leading fire systems manufacturer are recruiting for a Business Development Manager based in the North of England (M62 Corridor).

Ideal locations: Manchester, Lancashire or Stoke area.

The role will primarily be sales; however it will encompass everything customer related to a Fire Alarm Manufacturer. This will include developing new business and customers, negotiating and closing sales, account management, technical customer support ability, product knowledge etc.

What’s on offer?

Additional responsibilities include:

A competitive salary up to £30,000 plus a host of benefits including a company van, therefore a full driver’s licence is essential.

• • • • •

Contact: Alan McFadden: 01509 615292 or apply via this link: https://www.centogroup.com/jobs/fire­alarm­service­ engineer­west­sussex

Fire Protection Salesperson – West Midlands Our Ref: 503040 Salary: up to £30,000 A UK leading fire protection company have a fantastic opportunity for a Fire Protection Salesperson based in the West Midlands.

Requirements: • Proven servicing experience of Fire Alarm and Detection systems, Fire Extinguisher and Emergency Lighting systems • Understanding of BS5839 (Fire Detection Design) and BS5266 (Emergency Lighting Design) • Hold an Electrical/Electronic ONC or equivalent qualification • Ability to work on own initiative • Hold a Full UK Drivers Licence

What’s on offer: In return, they are offering a competitive salary up to £28k plus a host of benefits including a company van.

Contact: Alan McFadden: 01509 615292 or apply via this link: https://www.centogroup.com/jobs/fire­alarm­service­ engineer­m4­corridor­swindon­to­heathrow

Fire Systems Engineer – Cheltenham / Gloucester Our Ref: 503023 Salary: up to £26,000

Travelling to visit clients Managing customer requirements Offering solutions based on the needs of clients Calculating client quotations Supporting marketing by attending trade shows and other marketing events • Solving client problems Requirements: • Must have fire alarm system experience ideally with a sales and a technical background • Experience in suppression systems would be an advantage • You must be target driven, self motivating and self sufficient • Comfortable working in a competitive environment

A global leading fire and security services provider are looking to add an experienced Fire Systems Engineer based in the Cheltenham / Gloucester area.

What’s on offer?

• Servicing of fire systems and the provision of new equipment where required • Attend to emergency reactive call outs • Ability to survey new and remedial works in accordance with the current British Standards • Installation of small works and projects as required • 24 hour call out service and will be placed on a rota • Ensure adherence to the operational and customer KPIs and SLAs Requirements: • Proven experience working on a range of fire systems • Electrical / Electronic qualification (City & Guilds etc) • FIA Unit 1 (Design) and Unit 5 (Servicing) • Strong knowledge and understanding of BS5839 and BS5266 • Previous experience working on Morley, Advance, Kentec, Gent, Haes & Menvier • IOSH / NEBOSH qualifications would be highly advantageous.

In return, they are offering a competitive salary up to £40k plus an excellent benefits package including a company vehicle and bonus scheme.

Contact: Robert Bruce: 01509 615292 or apply via this link:

In this position, your responsibilities will include visiting customers, generating leads and building relationships with larger accounts, selling a wide range of Fire Protection products and services.

You will focus primarily on Fire Extinguishers, but it will also encompass Fire Alarm, Emergency Lighting Systems, Dry Risers, Suppression systems, and related products such as Training and Signage.

https://www.centogroup.com/jobs/business­ development­manager­fire­systems­north­of­england­ma nchester­lancashire­stoke

Requirements:

An established fire protection and safety systems company have an excellent opportunity for a Fire Alarm Service Engineer based along the M4 Corridor. Ideal location: between Swindon and Heathrow and surrounding areas.

• B2B sales experience • Fire industry experience, with knowledge of a range of Fire Extinguishers and Fire Alarms • Security experience would be advantageous • Driven and motivated individual, with a track record of meeting and exceeding targets • You will have worked in a customer facing role and be able to use innovative ways of analysing target markets.

alarm, fire extinguisher and emergency lighting systems at premises along the M4 corridor, whilst being part of a call out rota. You will also be required to ensure that all relevant engineering practises and Health and Safety procedures are adhered to at all times.

Fire Alarm Service Engineer – South of England (M4 Corridor) Our Ref: 503031 Salary: up to £28,000

In this position, you will be responsible for the service, maintenance and fault finding of fire

In this role, you will be responsible for the service, small installation and reactive calls on a range of Fire Alarms, Door Entry and Warden Call systems in Cheltenham and Gloucester, whilst being part of a call out rota.

Additional duties:

What’s on offer? Excellent salary up to £26,000, and an above industry average benefits package including a company van, pension and 25 days holiday (+statutory days).

Contact: Feargus Haston: 01509 615292 or apply via this link: https://www.centogroup.com/jobs/fire­systems­engineer­ fire­alarm­door­entry­warden­call­cheltenham­and­glouc ester

Jan 17 dir_000_RiskUK_jan14 10/01/2017 11:35 Page 1

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Jan 17 dir_000_RiskUK_jan14 10/01/2017 11:35 Page 2

CCTV CCTV Rapid Deployment Digital IP High Resolution CCTV 40 hour battery, Solar, Wind Turbine and Thermal Imaging Wired or wireless communication fixed IP CE Certified Modicam Europe, 5 Station Road, Shepreth, Cambridgeshire SG8 6PZ www.modicam.com sales@modicameurope.com

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EUROTECH MONITORING SERVICES LTD.

Specialist in:- Outsourced Control Room Facilities • Lone Worker Monitoring • Vehicle Tracking • Message Handling • Help Desk Facilities • Keyholding/Alarm Response Tel: 0208 889 0475 Fax: 0208 889 6679 E-MAIL eurotech@eurotechmonitoring.net Web: www.eurotechmonitoring.net

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G-TEC Gtec House, 35-37 Whitton Dene Hounslow, Middlesex TW3 2JN Tel: 0208 898 9500 www.gtecsecurity.co.uk sales@gtecsecurity.co.uk

CCTV/IP SOLUTIONS

DALLMEIER UK LTD 3 Beaufort Trade Park, Pucklechurch, Bristol BS16 9QH Tel: +44 (0) 117 303 9 303 Fax: +44 (0) 117 303 9 302 Email: dallmeieruk@dallmeier.com

sales@onlinesecurityproducts.co.uk www.onlinesecurityproducts.co.uk

AWARD-WINNING, LEADING GLOBAL WHOLESALE DISTRIBUTOR OF SECURITY AND LOW VOLTAGE PRODUCTS.

ADI GLOBAL DISTRIBUTION SPECIALISTS IN HD CCTV

MaxxOne Unit A10 Pear Mill, Lower Bredbury, Stockport. SK6 2BP Tel +44 (0)161 430 3849 www.maxxone.com

Distributor of electronic security systems and solutions for over 250 leading manufacturers, the company also offers an internal technical support team, dedicated field support engineers along with a suite of training courses and services. ADI also offers a variety of fast, reliable delivery options, including specified time delivery, next day or collection from any one of 28 branches nationwide. Plus, with an ADI online account, installers can order up to 7pm for next day delivery.

Tel: 0161 767 2990 Fax: 0161 767 2999 Email: sales.uk@adiglobal.com www.adiglobal.com/uk

WHY MAYFLEX? ALL TOGETHER. PRODUCTS, PARTNERS, PEOPLE, SERVICE – MAYFLEX BRINGS IT ALL TOGETHER. CCTV & IP SECURITY SOLUTIONS

PANASONIC SYSTEM COMMUNICATIONS COMPANY EUROPE Panasonic House, Willoughby Road Bracknell, Berkshire RG12 8FP UK Tel: 0207 0226530 Email: info@business.panasonic.co.uk

MAYFLEX Excel House, Junction Six Industrial Park, Electric Avenue, Birmingham B6 7JJ

Tel: 0800 881 5199 Email: securitysales@mayflex.com Web: www.mayflex.com

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KBC NETWORKS LTD. Barham Court, Teston, Maidstone, Kent ME18 5BZ www.kbcnetworks.com Phone: 01622 618787 Fax: 020 7100 8147 Email: emeasales@kbcnetworks.com

THE UK’S MOST SUCCESSFUL DISTRIBUTOR OF IP, CCTV, ACCESS CONTROL AND INTRUDER DETECTION SOLUTIONS

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SESYS LTD High resolution ATEX certified cameras, rapid deployment cameras and fixed IP CCTV surveillance solutions available with wired or wireless communications.

1 Rotherbrook Court, Bedford Road, Petersfield, Hampshire, GU32 3QG Tel +44 (0) 1730 230530 Fax +44 (0) 1730 262333 Email: info@sesys.co.uk www.sesys.co.uk

NORBAIN SD LTD 210 Wharfedale Road, IQ Winnersh, Wokingham, Berkshire, RG41 5TP Tel: 0118 912 5000 Fax: 0118 912 5001 www.norbain.com Email: info@norbain.com

CCTV SPECIALISTS

UK LEADERS IN BIG BRAND CCTV DISTRIBUTION

PLETTAC SECURITY LTD

SATSECURE

Unit 39 Sir Frank Whittle Business Centre, Great Central Way, Rugby, Warwickshire CV21 3XH Tel: 01788 567811 Fax: 01788 544 549 Email: jackie@plettac.co.uk www.plettac.co.uk

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www.insight-security.com Tel: +44 (0)1273 475500

Jan 17 dir_000_RiskUK_jan14 10/01/2017 11:35 Page 3

EMPLOYMENT

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Units 10 - 11, Theale Lakes Business Park, Moulden Way, Sulhampstead, Reading, Berkshire RG74GB, United Kingdom Tel: +44(0) 845 470 5000 Fax: +44(0) 845 470 5001 Email: ireurope@innerrange.co.uk www.innerrange.com

www.securityvacancies.com Telephone: 01420 525260

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GJD MANUFACTURING LTD Unit 2 Birch Business Park, Whittle Lane, Heywood, OL10 2SX Tel: + 44 (0) 1706 363998 Fax: + 44 (0) 1706 363991 Email: info@gjd.co.uk www.gjd.co.uk

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GPS PERIMETER SYSTEMS LTD

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DATABAC GROUP LIMITED

14 Low Farm Place, Moulton Park Northampton, NN3 6HY UK Tel: +44(0)1604 648344 Fax: +44(0)1604 646097 E-mail: info@gpsperimeter.co.uk Web site: www.gpsperimeter.co.uk

1 The Ashway Centre, Elm Crescent, Kingston upon Thames, Surrey KT2 6HH Tel: +44 (0)20 8546 9826 Fax:+44 (0)20 8547 1026 enquiries@databac.com

INDUSTRY ORGANISATIONS

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DYCON LTD Unit A, Cwm Cynon Business Park, Mountain Ash, CF45 4ER Tel: 01443 471900 Fax: 01443 479 374 Email: sales@dyconpower.com www.dyconpower.com

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Jan 17 dir_000_RiskUK_jan14 10/01/2017 11:35 Page 4

SECURITY

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CONTRACT SECURITY SERVICES LTD Challenger House, 125 Gunnersbury Lane, London W3 8LH Tel: 020 8752 0160 Fax: 020 8992 9536 E: info@contractsecurity.co.uk E: sales@contractsecurity.co.uk Web: www.contractsecurity.co.uk

Challenge Way, Martland Park, Wigan WN5 OLD United Kingdom Tel: +44 (0) 1942 322744 Fax: +44 (0) 1942 829867 Website: www.c-tec.com

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TAKEX EUROPE LTD QUALITY SECURITY AND SUPPORT SERVICES

CONSTANT SECURITY SERVICES Cliff Street, Rotherham, South Yorkshire S64 9HU Tel: 0845 330 4400 Email: contact@constant-services.com www.constant-services.com

Aviary Court, Wade Road, Basingstoke Hampshire RG24 8PE Tel: +44 (0) 1256 475555 Fax: +44 (0) 1256 466268 Email: sales@takex.com Web: www.takex.com

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J B CORRIE & CO LTD Frenchmans Road Petersfield, Hampshire GU32 3AP Tel: 01730 237100 Fax: 01730 264915 email: fencing@jbcorrie.co.uk

Units 1 & 2 Cliffe Industrial Estate Lewes, East Sussex BN8 6JL Tel: 01273 475500 Email:info@insight-security.com www.insight-security.com

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PYRONIX LIMITED INTRUSION DETECTION AND PERIMETER PROTECTION

OPTEX (EUROPE) LTD Redwall® infrared and laser detectors for CCTV applications and Fiber SenSys® fibre optic perimeter security solutions are owned by Optex. Platinum House, Unit 32B Clivemont Road, Cordwallis Industrial Estate, Maidenhead, Berkshire, SL6 7BZ Tel: +44 (0) 1628 631000 Fax: +44 (0) 1628 636311 Email: sales@optex-europe.com www.optex-europe.com

Secure House, Braithwell Way, Hellaby, Rotherham, South Yorkshire, S66 8QY. Tel: +44 (0) 1709 700 100 Fax: +44 (0) 1709 701 042 www.facebook.com/Pyronix www.linkedin.com/company/pyronix www.twitter.com/pyronix

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CQR SECURITY 125 Pasture road, Moreton, Wirral UK CH46 4 TH Tel: 0151 606 1000 Fax: 0151 606 1122 Email: andyw@cqr.co.uk www.cqr.co.uk

BOSCH SECURITY SYSTEMS LTD PO Box 750, Uxbridge, Middlesex UB9 5ZJ Tel: 0330 1239979 E-mail: uk.securitysystems@bosch.com Web: uk.boschsecurity.com

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CASTLE

CSL

Secure House, Braithwell Way, Hellaby, Rotherham, South Yorkshire, S66 8QY TEL +44 (0) 1709 700 100 FAX +44 (0) 1709 701 042

Salamander Quay West, Park Lane Harefield , Middlesex UB9 6NZ T: +44 (0)1895 474 474 @CSLDualCom www.csldual.com

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RISCO GROUP Commerce House, Whitbrook Way, Stakehill Distribution Park, Middleton, Manchester, M24 2SS Tel: 0161 655 5500 Fax: 0161 655 5501 Email: sales@riscogroup.co.uk Web: www.riscogroup.com/uk

www.facebook.com/castlesecurity www.linkedin.com/company/castlesecurity

www.twitter.com/castlesecurity

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EATON Eaton is one of the world’s leading manufacturers of security equipment its Scantronic and Menvier product lines are suitable for all types of commercial and residential installations.

Tel: 01594 545 400 Email: securitysales@eaton.com Web: www.uk.eaton.com Twitter: @securityTP

ONLINE SECURITY SUPERMARKET

SECURITY SYSTEMS

EBUYELECTRICAL.COM

VICON INDUSTRIES LTD.

Lincoln House, Malcolm Street Derby DE23 8LT Tel: 0871 208 1187 www.ebuyelectrical.com

Brunel Way, Fareham Hampshire, PO15 5TX United Kingdom www.vicon.com

www.insight-security.com Tel: +44 (0)1273 475500

EDIT people feb17_000_PSI_may15 27/01/2017 15:36 Page 2

APPOINTMENTS

APPOINTMENTS Steve Broadley

Announcing the expansion of its sales team Potter Electric Signal Company has appointed Stephen Broadley as its new European Business Development Manager.

Steve comes with forty years of sales and operating experience in Fire Protection. Bruce LaRue, President of Potter’s Sprinkler Monitoring Division said, “We are thrilled to have Steve on board. His experience and industry relationships are unmatched and will add significant value to our customers across Europe.”

Simon Jones

Andy Cross

TDSi has announced the appointment of the company’s new Distribution Channel Manager, Andy Cross.

Andy started his career as an apprentice engineer for Chubb Alarms and progressed through roles including installation engineer, service engineer and engineering supervisor before moving to Business Development at Norbain SD and then onto Area Sales Manager for UK and Ireland at HID Global.support, both for sales teams and Integrators.”

John Davies, MD of TDSi said, “With 29 years’ worth of experience in the security industry, Andy is the perfect person to take the reins of our distribution channel business.”

Katie Gibbs & Steve Proctor

RBH Security Group has recently appointed two new key members of staff.

Katie Gibbs joined the company in late 2016 as an addition to the already strong technical support team based in Evesham. Katie arrives fresh from her recent studies of Emerging Technology Level 3 for two years at South Worcestershire College and joins as a Technical Support Advisor.

Steve Proctor (pictured) has joined RBH Security Group as UK Sales Director. Steve, previously of Panasonic & NVT, brings a vast wealth of knowledge and more than 35 years’ experience in the security industry with him to significantly expand the access control business.

Jeremy Furze & Scott Davis

CNL Software has announced in late 2016 that it has expanded its global sales team with the appointment of Simon Jones to the role of Sales Manager UK & Europe. Simon’s primary role will be to nurture the company’s existing customer relationships and to develop and expand the UK and European customer base in line with the company’s global growth strategy.

With over 20 years’ experience in technical sales, Simon has recently completed a five-year tenure at Reliance High-Tech, where he was responsible for integrated security sales into various high profile accounts, including some of the UK’s largest police forces and Thames Water.

www.psimagazine.co.uk

Hikvision UK & Ireland has announce the expansion of its Business Development Team with the appointment of Jeremy Furze (pictured) and Scott Davis both in the positions of Senior Business Development Manager.

Jeremy’s experience in the security industry stretches back over 20 years with positions at a number of security manufacturers and national installers.

Scott also brings a wealth of knowledge with over 10 years of industry experience having previously worked in security distribution for a number years and also in security manufacturing.

On the appointments Jason Yang, General Manager for Hikvision UK & Ireland said: “Both Jeremy and Scott bring a vast amount of experience to Hikvision adding to the skills and knowledge of our growing Business Development Team. With ambitious growth plans for 2017 both Jeremy and Scott will add a great deal of value to our customers and their end-users.”

11