FROM BUSINESS NEED
SERVICENOW BUSINESS ANALYST TRAINING Bridge Business Needs with Smarter IT Solutions LEARN • ANALYZE • COLLABORATE • GROW
TO BETTER SOLUTIONS Business Understand the Requirements need
Process Analysis Identify gaps
ServiceNow Deliver Solution business value
Practical • Business-focused • Career-oriented
TechPratham | ServiceNow Business Analyst Training | +91 8882178896 |
What Does a ServiceNow Business Analyst Do? A BA connects business objectives, requirements, processes, stakeholders, and technology teams.
1
Understand
Identify business goals, pain points, users, and expected outcomes.
4
Collaborate
Work with stakeholders, developers, administrators, testers, and project teams.
2
Analyze
Study current processes, gaps, dependencies, and improvement opportunities.
5
3
Document
Create requirements, user stories, process flows, and functional specifications.
Validate
Support testing and confirm the solution meets business needs.
TechPratham | ServiceNow Business Analyst Training | +91 8882178896 |
ServiceNow BA Training Curriculum A business-focused curriculum covering analysis, ITSM, process design, documentation, and validation.
1
Business Analysis Fundamentals
BA role • SDLC • Agile • business objectives
5
User Stories
Stories • acceptance criteria • functional requirements
2
Requiremen ts Engineering
Gathering • analysis • prioritization • traceability
Stakeholder Managemen t Workshops • communication • collaboration 6
3
ITSM & ServiceNow
ITSM concepts • platform fundamentals
7
Documentati on
Requirements • process flows • specifications
4
Process Mapping
Current state • future state • gap analysis
8
Testing & Validation
UAT • scenarios • defects • outcomes
TechPratham | ServiceNow Business Analyst Training | +91 8882178896 |
The ServiceNow BA Workflow Follow a structured approach from identifying a business problem to validating the solution.
01
02
03
04
05
06
IDENTIF Y
GATHER
ANALYZE
DOCUMENT
Requirements
Processes & gaps
Stories & specs
COLLABORAT E
VALIDAT E
Business problem
Technical teams
Testing & outcomes
THE BA MINDSET Ask the right questions • Translate business language into clear requirements • Align solutions with business outcomes
TechPratham | ServiceNow Business Analyst Training | +91 8882178896 |
Core Skills You Can Build Combine business analysis capability with ITSM and ServiceNow knowledge. 1
Requirement Gathering
Elicit, clarify, prioritize
4
Stakeholder Management
Align people and priorities
2
Process Analysis
Find gaps and bottlenecks
5
Solution Documentation
Create clear specifications
3
Process Mapping
Visualize workflows
6
Problem Solving
Turn needs into workable options
TechPratham | ServiceNow Business Analyst Training | +91 8882178896 |
Why ServiceNow BA Skills Matter Build a profile that connects business analysis with enterprise workflow technology. WHAT YOU CAN DEVELOP ✓ Understand enterprise IT processes ✓ Translate business needs into actionable requirements ✓ Work effectively with business and technical teams ✓ Support workflow and process improvement ✓ Strengthen documentation and validation skills ✓ Prepare for ServiceNow-related BA responsibilities
BUSINESS IMPACT
Clearer requirements
Less rework
Better processes
Higher efficiency
Stronger collaboration
Better alignment
Better validation
Higher quality
TechPratham | ServiceNow Business Analyst Training | +91 8882178896 |
Who Can Join & Career Direction Suitable for learners entering ServiceNow as well as professionals expanding existing IT experience. 1
Freshers
2
Build business analysis and ITSM foundations.
3
Business Analysts
Understand ServiceNow processes and enterprise workflows.
CAREER DIRECTIONS
IT Professionals
Add ServiceNow BA capabilities to existing experience.
4
Career Switchers
Build a structured path toward ServiceNowrelated roles.
ServiceNow BA • Functional Analyst • Process Analyst • ITSM BA • Implementation / Consulting Support
TechPratham | ServiceNow Business Analyst Training | +91 8882178896 |
START YOUR
SERVICENOW BA JOURNEY Learn • Practice • Analyze • Collaborate • Grow ✓ Practical learning ✓ Real-world business scenarios
ENROLL NOW +91 8882178896 +1 (343) 477-0926
info@techpratham.com www.techpratham.com
✓ Hands-on exercises ✓ Certification guidance ✓ Career & interview preparation
LEARN TODAY • LEAD TOMORROW
BUSINESS-FOCUSED TRAINING
TechPratham | ServiceNow Business Analyst Training | +91 8882178896 |