National Collision Repairer June 2024

JUNE 2024

www.nationalcollisionrepairer.com.au

ACKNOWLEDGED BY THE INDUSTRY AS THE LEADING MAGAZINE

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INSIDE

A business built on passion and hope Martin Brown’s insight into tech trends

24/05/2024 5:26:41 PM

Contents

SYDNEY 19 JUNE 2024

Latest News 6

CEO John Murphy john.murphy@primecreative.com.au

Product Showcase

COO Christine Clancy christine.clancy@primecreative.com.au

38 Budget Wrap

Wins for the EV transition.

TICKETS ON SALE NOW

SALES DIRECTOR Brad Buchanan bradley.buchanan@primecreative. com.au 0413 672 403

40 Local News

Automotive industry news and information from around the country.

46 Global News

Keep up to date with a selection of industry news from across the world.

18

Special Reports 16 Azure and Amber

EDITOR Eugene Duffy eugene.duffy@primecreative.com.au 0412 821 706 BUSINESS DEVELOPMENT MANAGER Kerri McCauley kerri.mccauley@primecreative.com.au 0404 898 362 PUBLISHED BY Prime Creative Media 379 Docklands Drive, Docklands, VIC 3008 03 9690 8766 www.primecreative.com.au

An investment in efficiency.

22 Future vision

Don’t miss the chance to hear Martin Brown.

26 The ripple effect

Sheen Group’s Community Fund goes on giving.

GET TICKETS

28 Time of change

Barriers to the EV transition.

54 Rewards keep coming Capricorn’s Rewards+ brings smiles to repairers’ faces.

The National Collision Repairer Symposium will provide an opportunity to discuss key issues facing the collision repair industry, and how we can address these to ensure industry longevity and success.

22

Regular Features 18 Talking Shop

A gem on the WA coast.

25 Synposium24

Big industry ideas and big speakers.

34 Future Leaders www.ncrsymposium.com.au

Ryan Glanville finds his passion.

44 Stateside

Bringing in outside resources.

50 OEM Snapshot Platinum sponsor

Symposium sponsors

More developments from the world of automotive manufacturers.

34

DISCLAIMER

The National Collision Repairer magazine is owned by Prime Creative Media and published by John Murphy. All material in National Collision Repairer magazine is copyright and no part may be reproduced or copied in any form or by any means (graphic, electronic or mechanical, including information and retrieval systems without written permission of the publisher. The editor welcomes contributions but reserves the right to accept or reject any material.

While every effort has been made to ensure the accuracy of information, Prime Creative Media will not accept responsibility for errors or omissions, or for any consequences arising from reliance on information published.

The opinions expressed in National Collision Repairer magazine are not necessarily the opinions of, or endorsed by, the publisher unless otherwise stated. © Copyright Prime Creative Media, 2023 Articles All articles submitted for publication become the property of the publisher. The editor reserves the right to adjust any article to conform with the magazine format.

Head Office 379 Docklands Dr, Docklands VIC 3008 P: +61 3 9690 8766 enquiries@primecreative.com.au www.primecreative.com.au Sydney Office Suite 3.06, 1-9 Chandos Street Saint Leonards NSW 2065, Australia P: +61 2 9439 7227

Editorial

Skills for the future It seems like only a short time ago when range was raised as one of the biggest impediments for Australians in their slow uptake of electric vehicles.

Now that CATL has launched what they claim to be the first battery with 1000km range, it will be interesting to see its impact on EV ownership.

The prospect of an uninterrupted trip all the way from Sydney to Melbourne in an EV will certainly capture the imagination of many Australians who may have teetered on the threshold of alternative powertrains but were held back by range anxiety. The milestone figure may even encourage more regional Australians to look to EVs, considering the distance would surpass the range of most traditional petrol-driven vehicles. It might even take the sting out of the lagging infrastructure network that has suffered from insufficient public fast chargers or their locations being too far apart.

Despite some great research and development in solid state batteries, the Chinese manufacturing giant CATL appears to have got the jump on what is a highly-coveted marketing point.

While it may be some time before this Lithium-Ion Phosphate development becomes a commercial reality in everyday cars, not to mention the delay that it takes before any new technology becomes affordable, it shows how swiftly innovation and technology can move to grapple the thorniest of problems.

What these developments add up to is the seeming inevitability of the transition to alternative power sources for vehicles as impediments are overcome. Even if the slower dispersal of this technology in Australia gives a little breathing space for repairers, the pace of progress indicates it is only a matter of time before it

becomes commonplace on the floors of collision workshops.

There are some in the industry whose investment in training and equipment for electric vehicles is already paying off. It is only one to two per cent of the car parc that is electric but inevitably they are involved in collisions and need repairing.

There are many more repairers who are either waiting for that flood of electric vehicles to occur or even some simply hoping it won’t come. As such, the government’s steps in the recent budget to financially assist some repairers get on board are to be commended.

One of the most significant of the changes is to the Clean Energy Program that offers $10,000 grants for apprentices working with EVs and wage subsidies for their employers.

Formerly it was limited to those who worked exclusively on EVs which made it far too narrow and did not assist the many businesses and prospective new apprentices who are more likely to work across a few different power sources.

A transition by its nature means a gradual changeover and having technicians skilled in both ICE and electric drive trains makes sense for at least the next decade or more, as the proportion incrementally shifts.

Other wins in the federal budget include $50 million for an equipment investment fund for facility upgrades to expand clean energy training capacity and $30 million for a clean energy training workforce.

While those amounts are not likely to shift a whole workforce or industry to where it needs to be, it is welcome assistance and may be the incentive some businesses need to take the step.

It also sends another clear message to a potential workforce, as the repair industry struggles with an ongoing shortage of new recruits, that this is a career for the future. Career pathways are always going to be more attractive to young people when they promise flexibility in skills on offer and the longevity of relevance in a fast-changing technological world.

Eugene Duff y Editor The National Collision Repairer

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Product Showcase

When travel broadens the mind

Axel Gernhardt with Arnika Enderle, SATA Area Sales Manager. He was amazed at the level of loyalty to SATA all around the world including at the CR Expo. Image: PPG.

When Axel Gernhardt joined spray equipment specialist SATA as a technician for the global markets, including the Asia / Pacific region, he discovered a ‘love brand’ that inspires incredible loyalty.

When it comes to dream jobs, it doesn’t get much better than working for SATA, according to Axel Gernhardt. As one of only two SATA export market technicians, he gets to indulge his love of travel to a wide variety of different countries, while showing people the finer points of exactly what SATA technology is capable of. When he was completing a spraypainting apprenticeship and working in the collision repair industry in Germany, SATA was clearly the dominant brand in the local market but that didn’t prepare Axel for the remarkable level of worship on display from fans all around the world.

“If you are a painter in Germany, you pretty much grow up with SATA. However, where SATA has a real benefit on a global scale is that it’s a ‘love brand’. For example, all around the world you can meet people who have SATA tattoos. The crazy thing is this is a spray equipment manufacturer! It means that if you are in the paint industry, you know SATA. It makes me proud to come from

6 www.nationalcollisionrepairer.com.au

being a regular painter in a body shop to being a technician at a company like this.”

At SATA, an export market is defined as the entire globe, excluding the home markets of Germany and Austria. It makes the Export Market Technician role vital because it helps to create a pipeline linking all those global markets back to SATA’s head office in Kornwestheim, in the suburbs of Stuttgart.

“We are basically there to support SATA importers and distributors with training and technical support whenever they need it. Rather than go in and tell people what to do with our products, we aim to make it more like an information exchange where we can give them some valuable information to improve their process. After all, some of the people I deal with have been painting for decades so they have a lot of experience, and we can also learn from that.”

Although refinish painters around the world are generally aiming to reach the same goals, Axel has found they can often have quite different ways of achieving it and that makes actually visiting countries the best way to learn.

It also means he spends a lot of time getting to know different countries and cultures and he couldn’t be happier.

“For me, the most enjoyable part of the role is the travel that lets me explore the world. Australia and New Zealand are definitely two of my favourite countries – both have a really relaxed and open culture which I love. Wherever I go, because I am actually working with people who live in that country, it helps me get closer to SATA end users. It’s an important part of staying in touch with the people who are using our products, so we get feedback on how they are being used and any issues that crop up. It’s easy to just concentrate on the upsides of a product but that doesn’t help SATA to improve. We know we make great products but there can still be room for improvement which is why a key part of our role is to gather information about what is happening in the markets and what people want from our products and ensure it gets to our R&D team. This constant flow of information puts any issues in the spotlight where they can be solved and the result is better products for SATA users.”

SATA’s passion for perfection means the technologies it offers are never going to be cheap, says Axel. However, it’s the joy of using a SATA spray gun and the clear-cut return on investment which often makes painters a SATA fan for life. “I have travelled to a lot of different regions and countries and that is what I get everywhere – once a painter uses SATA it’s very difficult to go back. As a premium product, SATA will never be the cheapest but we are aiming to be the best. If they are prepared to make the investment in SATA, we can show them how it makes life easier for the painter, improves processes and transfer efficiency and saves money in the long run.”

A comprehensive range of SATA spray equipment and spare parts, is available from authorised SATA distributors across Australia and New Zealand.

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CAR-O-LINER ADS 2024_NATIONAL COLLISION REPAIRER VOL7 NO4.qxd 25/11/2023 4:58 PM Page 77

Product Showcase

Speed and efficiency Workplace productivity is essential for smooth operations in any workshop.

Car-O-Liner’s workbenches and equipment offer an efficient and effective solution to speeding up the repair process.

Car-O-Liner products are well known for their long-standing history and dedication of providing technical support, and consistent customer service.

Having cemented themselves as a global player on the scene, CarO-Liner is known for their longevity, reliability and quality equipment.

With an extensive selection of

approvals from various Original Equipment Manufacturers (OEM), the Car-O-Liner name is a trusted brand and influence in the automotive industry.

Car-O-Liner’s two models, Speed 3T or the longer Speed Plus 3T are designed to bring versatility, reliability and efficiency to your workshop. With two types of installation, aboveground or flush mounted, they can provide a dynamic system for light service to damage repair.

Speed 3T bench

The Speed 3T and the Speed 3T Plus

are two light weight work benches, perfect for speeding up the repair process. Carrying a weight of up to 3 tons, the equipment is made to withstand any medium and cosmetic damage repair.

The bench system is an easy assemble of the convenient draw aligner, which can be rotated 180 degrees around the platform at one end and can be tilted 90 degrees horizontally.

Once the Speed 3T bench begins pulling, the draw aligner finds the correct position. For maximum pulling power, the Speed 3T Plus bench is your go to. With an attachment of two draw aligners at either end, the Speed 3T Plus bench gives you extended capability.

Speed 3T Plus

The Speed 3T and 3T Plus, for extra length, offer flexible choices to add to workshop efficiency. Images: Car-O-Liner.

The Speed 3T can take a vehicle weight of 3000kgs, while a large cylinder shaft and strong pivot pin provide safe, secure lifting.

8 www.nationalcollisionrepairer.com.au

The Speed 3T Plus will give you the boost your workshop needs. With longer bench space and room for two draw aligners, one at either end, the bench could solve efficiency issues.

There are eight features to the Speed 3T Plus that can enhance workplace performance. The life capacity can hold up to 3,000 kg (6,600 lbs). The 5-ton draw aligner has a multi-angle pulling capability, and 360-degree access. This allows for almost complete vehicle access.

The quick setup time increases workshop capacity. The Speed 3T Plus keeps a low profile, as it is easily rolled, driven under a vehicle for a swift start to repairing. The versatile nature of the bench allows the handling of most types of damage and cosmetic damage repair.

The single setup means less clutter in your workshop and an entire repair job can be completed using one bench. This allows for a shortening of cycle times and increased profits.

For more information visit: car-o-liner.com.au/

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Product Showcase

New flexible packaging The automotive refinish industry is witnessing a transformative trend that is reshaping the way car panels are prepared.

At the forefront of this innovation is the introduction of flexible, resealable packaging for a range of products, with body filler being the most notable.

This shift towards more practical packaging solutions is not just a fleeting trend but a significant advancement that enhances productivity and efficiency.

U-pol, a pioneering force in the automotive refinish sector, has been instrumental in driving this change.

Products in the U-pol range currently supplied in the flexible pouches include Dolphin Glaze, Dolphin Speed Glaze, Gold Fine Filler, and Fibral (Fibre Glass reinforced filler).

When first launched, refinish professionals welcomed the introduction of flexible pouch packaging finding them more convenient, faster to use, and improved product lifespan after being opened. How often have you re-opened a can of filler to find it has dried-up or formed a solid skin?

However, suggested improvements have led to the packaging redesign which will be introduced across the range.

Revolutionary new flexible packaging

U-pol is launching a new improved range of flexible pouches incorporating significant improvements over the existing bags. The major change is the relocation of the nozzle from the top to the side of the packaging.

However, there are several other significant improvements. This new design enhances usability, minimizes waste, and improves precision in dispensing the product, offering a cleaner and more controlled experience.

Benefits of the new improved bag

• Self-standing: the current flexible pouch design doesn’t need to lie on

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its side. Standing allows for less bench space and quicker to find and grab.

• Angled nozzle for easier dispensing and cleaning: The new nozzle is angled providing greater control when dispensing the product.

• Tamper proof cap and nozzle: when purchasing the product, it is nice to know the product hasn’t been open prior to your purchase.

• Made from premium high-quality foil for durability: there are cheap bags and then there are U-pol bags. The new packaging will survive to the last drop despite being manipulated and squeezed many times.

Why flexible packaging?

Flexible packaging offers numerous advantages over traditional rigid containers: • Enhanced Efficiency: The ease of dispensing from flexible packages allows for quicker and more efficient application, saving valuable time in busy workshops.

• Reduced Waste: The ability to squeeze out the exact amount of product needed minimizes waste, making operations more cost-effective and environmentally friendly.

• Improved Storage: Flexible packages take up less space and can be easily stored, providing better organization and inventory management.

• Increased Durability: The robust nature of flexible packaging protects the contents from external elements, ensuring the product’s integrity until it’s ready for use.

U-pol as an industry innovator

U-pol has not only adopted flexible packaging but has also been a key player in its development. Their approach to packaging reflects a deep understanding of the industry’s needs, focusing on user-friendly designs that cater to the demands of professionals in the field.

By offering products in flexible,

U-pol has led the way flexible packaging.

Image: U-pol.

resealable packaging, U-pol has demonstrated a commitment to enhancing the user experience. This innovative packaging allows for precise control over the amount of product used, leading to less waste and a cleaner work environment.

The future of automotive refinishing

The move towards flexible packaging is a clear indicator of the industry’s direction.

As companies like U-pol continue to innovate, we can expect to see further advancements that prioritize efficiency, sustainability, and user satisfaction.

The automotive refinish industry is poised for a future where flexible packaging becomes the norm, thanks to the vision and ingenuity of companies like U-pol. Their contributions are not just improving the present—they’re shaping a more efficient and sustainable future for the entire industry.

U-pol’s embrace of flexible packaging is a testament to their role as a leader in the automotive refinish industry. Their innovative solutions are setting the stage for a new era of productivity and sustainability.

First products launched soon

The new flexible packaging will be introduced with Dolphin Glaze and Dolphin Speed Glaze, U-pol’s popular premium high performance fine-fillers.

For more information contact the technical support team at U-pol on (02) 4731 2655 or visit www.u-pol.com.au

Product Showcase

Safety essentials The pace of uptake of electric vehicles continues and it is only a matter of time before they become commonplace on the repair shop floor. Critical in this transition will be ensuring any workplace can deal with them safely.

There are new and inherent risks associated with the maintenance and repair of Electric Vehicles and Hybrids such as short circuits, exposed connections and the presence of high voltage cables. Obtaining additional skills, appropriate training through registered training facilities and following the car manufacturer’s guidelines will be necessary to allow technicians to work safely with these vehicles. But there is also the indispensable gear a workshop needs to tackle EVs and hybrids safely.

AS 5732:2022 “Electric Vehicle Operations- Maintenance and Repair” lists necessary personal protective equipment (PPE) depending on the task and level of risk involved.

Some of these last lines of defence measures include: Electrical Insulating Gloves with an appropriate voltage rating, commonly these are Class 0, that offer protection up to a working voltage of 1000V AC /15000V DC. These can be worn with a cotton under glove to reduce sweating and provide comfort. Leather overgloves are worn to protect the rubber insulated gloves from mechanical harm and also to provide protection against electrical arcing.

The use of Caution signage and

Some of the vital equipment that will help keep technicians safe working on EVs. Image: EFO.

Warning steering wheel covers to alert others of potential risks and temporary exclusion zones to instruct non authorised people to keep away.

Using 1000V insulated rated tools when working on energised components to lessen the risk of shorting out the high energy source.

Wearing arc rated face shields and clothing to protect the face and body against the direct force of an electric arc incident.

Having an (AED) automated external defibrillator immediately available in the event of an electrical shock.

To get more information on product solutions that help technicians mitigate risk, contact Electrical Factory Outlet. www.electricalfactory.com.au

Electric & Hybrid Vehicle Safety Trolley The trolley contains the basic safety equipment and signage requirements of AS 5732:2022 “Electric Vehicle Operations Maintenance and Repair.” Designed to be portable with locking wheels the trolley can be moved to any bay the EV or Hybrid vehicle is being worked on. The technician’s personal protective equipment, emergency equipment and tooling will always be near the potential risk area.

Part No. EVSTROLLEY

e e r F Free imitedEdition

Clear cut advantages for a perfect finish Finding solutions for repair workshops with innovative products has been at the heart of the SAPE Groups commitment to the industry and that tradition is continued with Juice Polishes and their breakthrough abrasive NXT Cut. SAPE Group, established in Australia in 1976, has prided itself on supplying the highest quality products to the automotive industry for nearly 50 years.

Juice Polishes NXT Cut is another stand out among its market leading products.

The advantages it brings to the bodyshop become apparent when you consider how far paint technology has advanced. Gone are the days of running a buff at full speed slapping compound on with a brush and spraying water to cool off the panel. This was not only messy but a process that no longer achieves the results it once did.

Clears have certainly come a long way in the last couple of years and none more than the development of the air-dry clears. These new clears are designed to

Electrical Factory Outlet Pty Ltd

Electrical Factory Outlet Ph: 07 3209 4333 E: sales@electricalfactory.com.au 12 www.nationalcollisionrepairer.com.au www.electricalfactory.com.au

The NXT Cut combines two active abrasives that cut faster and finish better.

Image: SAPE Group.

The National Collision Repairer 13

cure faster and harder than ever before, albeit with the aid of higher heat coming from increased booth temperatures or infrared lighting.

The one downside of this evolution and advancement in technology is that the heat required for the curing process can also be re-produced by the buffing/ denibbing process.

Nearly every shop in Australia has had issues with come back, dye back or whatever people are calling denibs re- appearing after a wash. This can also occur outside when the panel has had time to cool. Manufacturers have multiple reasons or explanation as to why this is happening whether it is because the paint’s not cured, the wrong hardener, poor mix ratios, booth temperature or baking times. But none of these explanations solve the problem.

Oil based polishes and compounds contain a large amount of mineral oils, which like the engine in a motor vehicle requires a warm up period to thin out enough to become viscous. This may be good for a supercar but not that great for the current batch of clears available. The heat cycle required to get these oil-based products to operating temperatures also prematurely cures the clear leading to the problems mentioned.

Juice Polishes NXT Cut compound represents the largest advancement in abrasive technology for almost two decades. For the first time in the company’s history NXT Cut contains not one but two active abrasives to not only cut faster but finish better than any of Juice Polishes previous products. The low dust waterborne substrate is perfect for use on all paint types with particularly outstanding results on air dry clears.

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Product Showcase

Bringing power efficiency to the workshop When it comes to power backups, chargers and general battery organisation, including testing and charging in the repair workshop, owners and technicians want safety, reliability and flexibility.

Projecta has established itself as the name synonymous with all three and continues to pursue innovation with power accessories. Their new INTELLI-CHARGE Automatic Battery Managers extend even more flexibility to an automotive business.

Projecta’s latest range of INTELLICHARGE Automatic Battery Managers, offer an all-in-one solution for testing, charging and maintaining 12 or 24V batteries of multiple chemistries.

Perfect for the professional workshop or for DIY enthusiasts who own occasional use vehicles, Projecta’s HDBM35 and HDBM150 Battery Managers have all the features needed to efficiently keep batteries in top condition and ready for use.

Among the benefits of the range are customisable charge profiles that cater to different battery sizes and chemistry types, including Lead Acid, Wet, Calcium, AGM, Gel and Lithium.

With these adjustable charge profiles, owners can be sure that their batteries are getting the exact amount of power they need for optimum performance.

As well as keeping batteries at the ready – whether automotive, marine, deep cycle or Lithium – the HDBM35 and HDBM150 Battery Managers also offer testing and diagnostic capabilities, allowing users to accurately test a vehicle’s alternator for faults and starting capacity, while also monitoring voltage levels.

At 35A and 150A respectively, power supply for the HDBM35 and HDBM150 is strong and ultra-safe, ensuring stable output

during demanding diagnostics and recalibration tasks. The outputs also make the units ideal for workshops who service and maintain European vehicles which can typically have more sophisticated electrical systems.

Both Battery Managers feature heavy duty, quick release charging leads (3M 8mm² for the HDBM35 and 3m 25mm² for the HDBM150) with copper clamps, providing a secure and reliable connection with the

battery. For added performance in demanding workshop environments, the units are dust proof and also benefit from spark-free, polarityprotected connections for added safety.

Projecta INTELLI-CHARGE Automatic Battery Managers are available from leading automotive and transportation outlets nationwide and are backed by a generous 5-year warranty.

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2

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Cover Story

An investment in efficiency

Small changes, big impact.

The premium Azure and Amber discs come in new sustainable packaging.

Sanding discs can be one of the high-turnover consumables in any body shop but a small investment in quality can reap huge dividends when it comes to wastage and timesaving. Norton’s new range of sanding discs reveal how it’s done and yet still achieve the best results in the workshop.

The combination of materials and innovation delver a premium product aimed at outlasting normal sanding discs. Images: Saint-Gobain.

Widely trusted brand Norton, from SaintGobain, has launched two new ranges of sanding discs, the Azure Film Q216 and Amber A293 series aimed at adding to workplace efficiency and profitability, without compromising on the quality of the job.

The secret is in the quality; harder wearing with less clogging and fast cut rates equals a more reliable disc that adds up to fewer changeovers and less rework. This means fewer discs being consumed and critically, for the technician on the floor, less time on any sanding job.

How these incremental time savings can translate into higher turnover and greater workshop efficiency is a fascinating insight into how quality can deliver savings to a business.

One recent study estimates that consumables make up only about nine per cent of a workshop’s cost on an average repair job and of these consumables, abrasives make up less than a tenth of that cost. By contrast,

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labour could average as much as 45 per cent of the overall costs of a job, with almost a third of this time spent using abrasives. Given these estimates, any increased investment in abrasive consumables that can cut labour time has the potential to deliver at a savings ratio of more than twenty to one.

Optimal Durability

The Azure Film is Norton’s premium

product that promises a range of features and benefits to deliver on this promise.

As Saint-Gobain product manager Steven Hutchinson explains it’s about bringing together the best technology into a premium product that can deliver back to the workshop with time saved for the technician and yet still give the best results.

“Its sturdier backing allows the grain and resin to bond better and last longer,” he says.

“If you’re using conventional paper discs, generally they’re not always sanding dead flat. On the surface, they’ll have a bit of lift up on the edges or they are butting into different contours and different shapes so that the paper will wear away and you don’t have any grain left. Whereas with a film disc, it stays stronger, and you can get into those areas and keep working on those edges.”

The Azure Film is a polyester filmbacked disc utilising P-graded premium aluminium oxide with ceramic that

promises extra durability with minimum clogging and fewer changeovers for the technician. The polyester backing adds strength to the disc that resists tearing and has the flexibility to conform to the contours and uneven surfaces that are increasingly common in automotive panels.

“Having the film backing gives you a flatter surface. So that allows you to get a smoother finish compared to a regular paper disc. It also allows for better grain retention, so you get less edge wear than you do on a conventional paper.”

The abrasives, a blend of premium aluminium oxide with ceramic, means a faster cut that sands flat and gives a consistent scratch pattern further saving time and the need to rework jobs.

Critically they are also designed to resist clogging up of sanded particles on the disc, a potentially wasteful and timeconsuming impediment.

With Norton’s Azure Film discs the water-based stearate coating helps minimise this clogging with a specially developed No-Fil® coating to shed particles, enhance efficiency and further prolong the life of the disc. When the time comes to change over the disc, a hook and loop Speed-grip backing means easy changeover and less time fiddling, particularly when multiple sanding steps are required.

The Azure Film discs cut consistently for maximum productivity with a uniform, precise finish and are highly flexible on a range of surfaces including primed or painted surfaces, wood, composites,

aluminium, and ferrous metals.

Value Performance

Next in line in Norton’s offering for sanding solutions is the Amber series, the workhorse of any body shop.

The Amber series of discs are designed for dry sanding and have a more economical paper backing but this has been reinforced with latex to ensure they stay flexible and durable.

The Amber series also uses the special No-Fil® coatings as the Azure Film series to add to the efficiency of the sanding job by minimising interruptions necessitated by changeovers.

“We use the same anti-loading coatings, or stearates, that stop the dust balling and sticking to the disc and allows them to dissipate and get sucked away with the dust extraction.’ Hutchinson says.

Like the Azure Film, keeping them clog-free adds extra life to each disc and reduces wastage in the workshop.

This becomes particularly important with those workshops with a very high disc turnover. The hook & loop Speed-grip backing ensure easy and quick disc changeover when necessary. The Amber series also employ P-graded premium aluminium oxide abrasives to produce a quick, cool cut and a more consistent surface finish. They are ideal for use on a range of primed or painted surfaces, wood, composites, aluminium, and ferrous metals.

attention to their sustainability, both in the workshop and by Saint-Gobain looking at the entire supply chain of their products.

“We are improving sourcing of materials to reduce transportation in the manufacturing process,” he says.

“Also, for both products, it is our first introduction of their new packaging, which is reducing the coloured inks and providing more sustainable packaging.”

Whether it is the top performance and durability of the Azure Film or the value proposition of the Amber series discs, Hutchinson says Norton and Saint-Gobain are dedicated to providing quality materials for the workshop to make informed choices about essential consumables.

“We are bringing products into the market that the market is after,’’ Hutchinson says.

“One of the things we really want to do is offer complete solutions to the industry with our range.

“If it’s just that little extra bit of information, which helps people to decide and say, ‘I’ll give that a go — I will spend a bit more and save a bit more’.

“And if it turns out to be better for their workshop and their businesses — that produces great results for everybody.”

The bigger picture

Both disc series also come with new The National Collision Repairer 17

Talking Shop

An Esperance gem A four-minute drive from the crystal-clear waters of Esperance Bay, Melisa and David Rowe have set up shop in one of the most beautiful rural towns in Western Australia.

David and Melisa Rowe have owned Esperance Smash Repairs since 2006.

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Being the largest repair shop in Esperance, the business encompasses 1330 square metre workshop, and a purpose-built workspace that has the capacity for 30 vehicles.

Almost doubling their company size since 2006, Esperance Smash Repairs currently employs 15 staff with a variety of skills and backgrounds.

Their staff comprises of four apprentices, three office managers and 8 trades people. With knowledge ranging from automotive repair, to paint and automotive glass, the staff at Esperance Smash Repairs pride themselves on their attention to detail and quality repairs.

Business in a rural town

Strong and clear communication with clients is important in any business, but in a rural town, it can make all the difference.

Esperance Smash Repairs strives to

Images: Esperance Smash Repairs.

In a small, beachside community, the Rowe’s automotive repair shop, Esperance Smash Repairs has garnered a well-respected and trusted reputation in the community.

As managing director, Melisa’s primary role is to coordinate the flow within the workshop. Managing the human resources division, the OH&S requirements and apprentices, Melisa juggles many hats.

With her husband, David Rowe, they have created a trusted rural repair shop that has survived each changing, and challenging decade.

Purchasing the company in 2006, David and Melisa are passionate about providing quality customer service and workmanship.

Esperance Smash Repairs works alongside the local branch of Windscreen O’Brien, a business already owned by the Rowe’s before they acquired the complex.

The workshop floor at ESR. The managing director at Esperance Smash Repairs, Melisa Rowe.

keep a clear line of communication throughout the entire repair process.

“We pride ourselves on effective communication with our clients. We ensure each client is kept up to date about their vehicle. We communicate throughout the entire process to solidify trust,” Melisa says.

“We make sure adequate ‘touch points’ occur to guarantee that we meet a client’s expectations.”

Esperance Smash Repairs has a dedicated team, with one unified approach.

“We have an amazing team of hard working and dedicated staff,” Melisa says.

“Everyone who has completed an apprenticeship with us has continued to work with us. We encourage staff to take time away if need be, but we also encourage them to return.”

The Rowe’s pride themselves on a family friendly environment that also helps to keep and attract staff.

“We have a family friendly environment, but we also make a work life balance a priority,” Melisa says.

“Our family has grown up in our workshop and around the business.

Some of our staff members have grown

up here in a sense too. We encourage our team to enjoy work, but also enjoy home life. It is all about maintaining a good balance.”

Workplace productivity

Increasing workplace efficiency and productivity is a key focus for Esperance Smash Repairs.

“We are always looking to streamline our workplace productivity,” Melisa says.

“We are currently looking to improve our management side of the business. Using the latest IBody Shop program, we are undertaking middle management training

ESR invest in high tech equipment in their workshop.

to streamline our systems better.”

“I am always open to learning from other shop owners as well. There is so much we can learn from one another.

We enjoy visiting other businesses and exchanging ideas.”

Having an honest reputation is essential in maintaining a harmonious and productive relationship with insurers. Melisa outlines how they preserve a positive relationship with insurance companies and assessors.

“Being open and honest with assessors and insurance companies is our priority,” Melisa says.

“We appreciate that insurance companies give us around 80 per cent of our work.

“As a self-assessing centre, we have a great relationship with some of the major insurers. We have been dealing with some of our insurers for over 20 years.”

“Taking the time to discuss what is best, and negotiating fairly for all parties is vital for David and I.” Operating a business in a rural community, however, can bring multiple obstacles when it comes to training and upskilling staff.

“Staff training is a highlight this year, we are 800km away from Perth, so the

cost to send staff away is very high,” Melisa says.

“We like to encourage trainers to come to our beautiful town instead of us travelling all the time.”

Women in industry

A career in the collision repair industry has proven to be a successful and rewarding journey for Melisa and David Rowe.

Starting the Esperance Windscreens O’Brien business together at just 21 years of age, Melisa would juggle being a commercial property manager with invoicing work at night to achieve their goals. It is this dedication and commitment that made going from employee to employer a smooth transition.

Since acquiring Esperance Smash Repairs, Melisa has been acknowledged and recognised as a leader for females in the automotive industry.

In 2023, Melisa won the MTA Western Australia Business Woman of the Year Award which recognised Melisa as a ground-breaking influence in the industry.

Melisa also cites completing the Australian Rural Leadership Program in 2013 as being a career highlight.

The National Collision Repairer 19

Talking Shop

Melisa outside their workshop, the largest in Esperance.

Forging a pathway in a male dominated industry, however, hasn’t always been smooth sailing. But fostering a passion, one also shared by her husband, Melisa found that the Esperance community welcomed her in the fold.

“Being a woman in the industry has become easier over the past 5 years or so. It has been great living in a rural location, that has helped a lot,” Melisa says.

Originally from Mandurah in Western Australia, the move to Esperance was only supposed to be for one year. After loving their stay, they extended their trip and have been in Esperance for 28 years.

“We have been in the industry for a while now, since 2006. People know who we are now and are familiar with the business and how it is run,” Melisa says.

Melisa highlights the need for encouraging females to experience the automotive industry, whether that be through an apprenticeship, or work experience.

“There has always been a great need for women in the automotive industry.

Women have a great eye for detail and it’s the quality in tradespeople that business owners look for,” Melisa says.

“I encourage any women that are interested in the industry to take on some form of work experience.”

“Females are very much needed in our industry. Any female is more

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than capable in completing any automotive trade available. There is also the business side of collision repair that females can tap into. There is opportunity for everyone.”

At Esperance Smash Repairs, females are celebrated for their strengths.

“We have two women working with us on the workshop floor and two women in the office. Females have a great eye for detail and our team certainly has that,” Melisa says.

Successful recruitment

With the nationwide recruitment issue that has affected the automotive industry, many workshops have resorted to sourcing staff from overseas.

For Esperance Smash Repairs, their apprentices have proved to be an integral part of their loyal workforce.

“We have been extremely lucky that

our continued apprenticeship training over the past 18 years has given us 25 apprentices,” Melisa says.

“With four apprentices in their 3rd and 4th year, we feel grateful to have a loyal workforce.”

Esperance Smash Repairs encourages people from all walks of life to give the repair industry a fair shot.

“From mature age people, to females, to local high school students, we always encourage work placement for younger and mature age people wishing to have a trial to see if the automotive repair and refinish industry is for them,” Melisa says.

“We work closely with the local high schools and have often waited for someone to complete their final year at school before starting an apprenticeship with us.”

“We enjoy training our staff and creating a healthy workplace environment.”

Remaining true to their core values of clear communication, honesty, and quality service and repair, has allowed Esperance Smash Repairs to thrive since 2006.

“Any small business owner knows how challenging it can be to run a small business, and the automotive industry is no different,” Melisa says.

“For anyone starting off in this industry, I would highly recommend becoming a member of the Motor Trade Association and also to the local chamber of commerce.”

“Always offer the best service and quality to clients, even when that can mean saying no at times.”

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National Collision Repairer Promoting businesses, growing the industry As managing director, Melisa looks after the human resources division, OH&S requirements and apprentices.

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Special Events

Lining up for the future

Images: Repairify.

A window on the world can reveal future trends and lessons for the Australian collision industry. Repairify Director of Innovation, Martin Brown, who has decades of automotive industry experience behind him, has kept a close eye on the development of technology and can draw some valuable insights into where we might be in the years to come.

Don’t miss the opportunity to hear Martin at Symposium24 on June 19.

Using Repairify tools and services has helped add to the efficiency of thousands of repair businesses across the world.

Increasing sophistication in automotive technology demands workshops keep pace.

For an industry veteran who can recall when the most sophisticated thing in a car was the electric windows, Martin Brown is still amazed but undaunted by the ever-increasing sophistication of modern vehicles.

For the individual workshop, keeping across these developments in a diverse range of car models and makes, to deliver high quality and efficient repairs can seem almost impossible, he says. But that is where Repairify has built an international reputation, helping workshops overcome diagnostic issues through its remote services and specifically unlocking the sophisticated coding and gateways of the modern vehicle.

In the UK and Europe, Martin Brown has observed a strong and steady upsurge in demand that is principally based around the ADAS systems

22 www.nationalcollisionrepairer.com.au

incorporated in vehicles. As an indicator of how quickly this is moving, he highlights the fact in the UK all new cars since 2016 have been equipped with some form of ADAS technology and this has meant as many as 90 per cent of vehicles coming into collision workshops are ADAS equipped.

Martin says this has translated into change in the industry with about 75 to 80 per cent of the workshops being either ADAS equipped or having subsidiary businesses who can do the calibrations in partnership with the repair workshop.

“I think where Australia needs to jump forward in a big leap is in the area of autonomy and ADAS,” he says.

“Historically you’ve only got a few collision groups investing in their own equipment to be able to calibrate cars locally on site.”

Underpinning this surge are the key safety advantages ADAS brings.

For the customer, there is also the expectation that the safety features ADAS offers will work to the expected level after a repair.

“People sometimes don’t realise how important it is,” Martin says

Repairify Director of Innovation Martin Brown.

“The thing we have to try and get people’s head around with ADAS and the cameras on cars, is it is not just to stop you crashing. If it’s not calibrated correctly, your car could stop when you don’t want it to and then somebody else could end up hitting you.

“For example, if your radar is pointing towards the pavement because the brackets got bent in a collision and the repairers haven’t noticed. That radar sees a pedestrian and your car is just going to stop, without you touching the brakes. The motorcyclist that could be behind is then going to hit you and it’s your fault.”

He says in the UK and US the responsibility and ultimately the liability of the safety of the car can come down to how meticulously it is repaired.

Insurers are also acutely aware of this liability, so the partnerships with trusted workshops can become more critical.

For the workshops that are ready, it is in turn a business opportunity “They are looking for the workshops who are qualified, equipped and can complete the work to their standards,” Martin says.

“Aggressive insurers are going to be telling the repair shops, if you had this equipment, we’re going to drive volume through to you of these types of vehicles. And if you don’t have it, we won’t.”

While the UK now has mandated training qualifications for anybody working with ADAS, insurers are

also looking for workshops that can complete the repairs in-house and can guarantee the quality of the work.

This avoids involving sub-contractors where the quality control is more difficult and increasingly part of insurers due diligence.

The investment in the expertise and equipment to be ADAS ready holds a valuable lesson for Australia where it is rapidly emerging, as an opportunity for workshops to embrace it.

“Now’s the time to get in on this because if you’re going to invest now, then you are in a good place to take on the work, perhaps also for other collision centres around you and make sure that you recoup the device investment relatively quickly.”

While Australian automotive businesses are frequently seeing the need for calibration for windscreen mounted ADAS cameras, other technological complexities in European cars are becoming more popular and are affecting repair workshops.

“One of the most common issues are headlights on the European cars,” he says. “Headlamps, airbag modules, steering racks and ADAS radars and calibrations they’re the five key points where Repairify can help any shop.

“Because you can’t just change a headlight in modern cars without programming the headlights. Many people don’t understand if you don’t do the camera calibration correctly, your headlights can be pointing in the

wrong direction because laser and smart multibeam LEDs use the screen camera to shadow out oncoming vehicles or pedestrians.”

Looking into the future, Martin believes the shift to higher levels of ADAS including autonomous cars will be a gradual process, as the technology needs to be developed to overcome the public perception of the high risk associated with driverless cars.

“We’ve not seen new technology in ADAS apart from the single twin radar stereo camera which has been around for the last six years.

“The large roof mounted LIDAR boxes used on driverless cars are essentially only at a pilot stage and haven’t hit mainstream vehicles with the exception of Nio.” But Martin says the company is committed to keeping across these and any other developments to ensure Repairify offers the knowledge of expert technicians to workshops all over the world.

The National Collision Repairer 23

Special Events

Europe has shown ADAS calibrations will continue to grow as a key part of the repair process.

Big challenges, big ideas Technology and recruitment. Two of the biggest daily challenges of repair businesses will be the focus of the special forum Symposium24 this month.

Image: Capricorn.

repair shops can meet the need.

“The manufacturers will develop the software and once we start to see them in the cars in the collision centres then of course Repairify will be ready to have the latest technology we need to be able to get those vehicles repaired to the manufacturer’s standards.”

This delay in next level ADAS and autonomous cars provides some breathing space for Australian workshops but also an opportunity.

“It is a chance for them to actually catch up in Australia and get themselves into a more comfortable position with ADAS and where it is at the moment.”

Part of what Repairify has been able to offer to repair businesses around the world is the expertise to diagnose modern vehicles, aid technicians with repairs and get them back on the road quicker, enhancing the efficiency and profitability of a repair business.

“Reducing the key-to-key times is absolutely critical for bodyshops and insurers,” he says.

“For a smaller shop to be able to perform the task that the main dealer once had to do. Rather than waiting for the dealer to perform a calibration for a headlamp or whatever they’re doing is critical.

“In Australia, the last time I was there, there was about two to three weeks lead time on some of these

Special Events

jobs, where we can do that the same day.”

The increasing complexity of the cars and the importance of these relationships with crash customers means in the UK there is a gradual steady shift toward specialisation due in part to the efficiency the repairer can offer the customer in more rapid repairs with better and more complete diagnostics.

“For most makes the specialist repair shop will actually amount to a shorter repair period because they know what’s wrong with it first time rather than having to go back three times.”

This is not only better for the Repairify helps technicians work with the complexity of modern vehicles.

customer but adds efficiency right through the repair chain.

“In the UK, a lot of the repairers also have to give out (courtesy) hire vehicles as part of their insured costs. So, the quicker they are repaired the quicker they get the hire car back and the less that’s costing them on the loan vehicle.”

At a global level one of Repairify’s great advantages is the relationship it maintains with multiple OEMS. This enables them to provide an integrated solution for repairers resolving issues on vehicles with the latest technology including secure gateways, In the US and Europe, Repairify have developed a reputation for providing not only market leading technology and solutions, but also as a result of their understanding of the requirements of the vehicle repair market have been able to tailor services to meet specific needs. In addition, Martin says, the qualified, trained and focussed technicians recognise that much of their work takes place at the end of the repair process so the importance of supporting customers to program, calibrate or scan the vehicle and resolve any issues is critical.

“These are some of the driving factors in the UK and why people use Repairify.”

Capricorn CEO David Fraser is one of the prominent backers of Symposium 24.

Take a day out of your busy schedule to learn where the industry is heading and how it can find solutions to these and more of its critical challenges in the years ahead.

The idea-packed Symposium24, to be held on June 19, hosted by the National Collision Repairer magazine, will bring together thought leaders and industry veterans.

The key themes to be explored across the stimulating day will be the challenges facing the industry, including technology, recruitment and processes that affect the industry’s operation.

But the one-day event will also be firmly future focussed and help turn the changes to come into opportunities.

A combination of expert panels and interactive Q&A’s will focus on the future of the repair industry in Australia and what are the best solutions to help it to thrive.

Symposium24 will take an in-depth

look at future technology, specifically the need to adapt to the uptake of ADAS systems, the transition to EVs and the opportunities posed by AI. It will also explore the crucial issue of getting the right people for your business to thrive and discuss the recruitment challenge and how the industry can reframe its image to be more relevant to a new generation of talent.

For anyone who wants to learn more and prepare for the future of the repair industry, the event will be an important opportunity to learn, discuss and take away your own solutions. It will also prove a valuable opportunity for the industry to network.

Supporting Symposium24 are some of the biggest names within the Australian automotive industry including cuttingedge automotive tech services company Repairify, along with high profile industry names like Capricorn, AMA Group and PPG. Repairify Australia general manager Tristan Sender says they are thrilled to be a sponsor of Symposium24.

“Events like the Symposium provide an opportunity for us to listen and learn from our colleagues in the Industry as well as talk about the innovative advancements we are making at Repairify.”

“The Symposium is shaping up to be the premier event for the collision repair industry this year, with a number of impressive speakers on the cards.

It is looking like a great program, and I encourage everyone to come along”.

Australia’s largest automotive

Symposium24 will be a feast of ideas for the repair industry. Image: Prime Creative Media.

co- operative; Capricorn, its largest repair group AMA Group and leading global coatings giant PPG will all support and be featured as sponsors.

“Capricorn are proud to be a sponsor of the National Collision Repairer Symposium again in 2024,” Capricorn Group CEO David Fraser said.

“Events like these are so important as they allow people to get together, learn about the latest information and meet others working in the collision industry.

“NCR always put on a really interesting and engaging event, and we’re excited to be involved.”

The event will be held at the Novotel at Sydney Olympic Park on Wednesday June 19.

Tickets are still available for $150(ex. GST). Don’t miss out.

Scan here for tickets

PROUDLY SPONSORED BY

Martin Brown will be the keynote speaker at Symposium24 on June 19.

More details at ncrsymposium.com.au

24 www.nationalcollisionrepairer.com.au

The National Collision Repairer 25

Special Feature

The ripple effect The Sheen Group’s outstanding efforts in the field of community giving have continued, ensuring the generosity flows onto some of Victoria’s favourite charities but also generating a community spirit throughout the organisation.

The Sheen Group’s prominent history in philanthropy is more than 30 years old and, in that time, they have developed a culture of giving that extends from the company founders, though management, to building a sense of community at the individual workshop level.

Part of this is developed through encouragement to actively engage in Sheen Community Fund causes but it is also manifested in the scale of the generosity, with donations expected to be more than $300,000 in 2024. Whichever causes are the beneficiaries, the fund’s principle remains the same; a conscious determination to change people’s lives for the better.

The flexibility and largesse of the Sheen Community Fund was again on display in April when with a swift turnaround it managed to increase its donation by 40 per cent in a single year to the ever-popular Good Friday Appeal.

The flexibility of the Sheen Community Fund allowed them to make a record donation to the RCH Good Friday Appeal in 2024. Images: Sheen group.

26 www.nationalcollisionrepairer.com.au

This year the fund, supported

by Sheen Panel Service, donated $35,000 to the Royal Children’s Hospital - Good Friday Appeal.

Partnering with 3AW, the Sheen Group team joined Climb for The Kids event where they committed the event’s largest contribution, a big step up from last year’s $25,000 and part of a long history pf the repair group supporting the cause. Funds raised during this fundraiser go towards research and equipment for the Royal Children’s Hospital to treat critically sick kids. The fund’s contribution helped the Good Friday Appeal raise an incredible $20 million in 2024.

Manager of the Sheen Community Fund David Whitehead says while the Royal Children’s Hospital was a clear good cause, the work also had the benefit of raising their profile through their partnership with radio station 3AW. “There are two sides to this,” he says. “We spend a lot of money on 3AW. We know it’s a good audience for us and that the word Sheen and repair resonates with their audience.

“And we know certainly from a hospital point of view what we’re raising money for. They had specific needs to be met. And that’s why we decided that that amount of money was going to vastly accelerate that process.

“That’s an example of what the community fund does; they’re the net receiver of our good work.”

Part of the success of the Sheen Community Fund and its capacity to generate strong funding ability lies in its partnerships and sharing the culture of giving with other business partners.

It’s a bit like what we do with the assistance dogs, it has a ripple effect, and we like that. It doesn’t just impact one family, but a wider community.”

These positive results and the feelgood effect of making a difference then flow onto every one of the 27 Sheen Group workshops that contribute to the community fund.

“Organically, the shops contribute to the fund every year on a corporate level, so all our businesses pay their way and contribute to the community fund. That’s built into the way our business operates.”

Next up for the fund will be several bike-building days involving schools and not-for-profit organisations that make the requests for donated bikes.

This project allows Sheen Group to involve their workshops and hold an inclusive charity day.

“We’ll get our guys using their

Projects like the bike building project, undertaken with Variety, allow many parts of the Sheen Group to get involved.

skills and their tools to put the bikes together. And then we hand over those bikes for recipients on the day. We’ll invite the charity, the benefactors, their family and put on a barbecue.

“We’ve addressed a specific need, everyone gets a bike, we bring the

family in under the Sheen banner, and everyone’s had the best day of their life.”

For more info or to donate go to; lmcf.org.au/ways-to-give/sheencommunity-fund

Adam Stone and David Whitehead are proud of their long support for the RCH Good Friday Appeal.

“We leverage who we know and who we spend money with and if we put commercial deals in place, then part of that commercial inclusion is if they want to come on board that’s good if they fit in. But it comes at a price and part of that entry to the room is to support us with our fundraising. We don’t put a dollar figure on it, but we try and grow them into it, get them involved and then it builds year on year.”

The strong pool of funds gives the flexibility to meet the urgent needs of a high-profile cause like the Royal Children’s Hospital but also smaller needs where they can apply the same principles of maximum affect.

“We know that helping a kid helps their family. We’re not just targeting the kid who’s in the hospital and ensuring they’re getting the best treatment. We are potentially helping the family who can’t afford that treatment, or who needs somewhere to stay or someone needs to pay the parking ticket they get while their kid is at the hospital.

CAREER DRIVEN? PANEL SHOP MANAGERS APPLY NOW With 27 panel shops, we’re growing fast and are looking for the best people to join our team.

If you’re a Manager who is looking to join a supportive, award winning, family-owned smash repair business with over 50 years of experience, enquire now by emailing: anthony.demeca@sheengroup.com.au

GREAT WAGES GREAT CULTURE | ADDED EMPLOYEE BENEFITS | EMPLOYMENT ASSISTANCE PROGRAM | COMPANY CAR | JOB SECURITY | DEVELOPMENT PROGRAMS

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Special Report

Opportunities ahead as EVs make progress Images: Electric Vehicle Council.

NCR sat down with the Senior Policy Manager at the Electric Vehicle Council, Natalie Thompson, to discuss the changing car parc and how it is within Australia’s grasp to achieve a circular economy.

Senior policy manager at the EVC, Natalie Thompson.

With a curious nature and a fascination for technology, Natalie Thompson is a part of the system that is supporting and advocating for the biggest change in Australia’s automotive industry since it began.

Natalie entered the world of electric vehicles at the Electric Vehicle Council 18 months ago, and since then, she has witnessed its rapid uptake across the automotive industry.

As a Senior Manager in the EVC policy team, Natalie’s responsibilities include identifying obstacles to electric vehicle adoption and finding solutions to overcome them, exploring opportunities within the electric vehicle value chain, and promoting sustainable practices.

Natalie’s role requires extensive coordination across different jurisdictions and industries. This

28 www.nationalcollisionrepairer.com.au

involves close collaboration with policymakers, industry representatives, and consumers to support the electric vehicle transition.

The EVC

Launching in May 2017, the Electric Vehicle Council (EVC) is one of Australia’s largest advocates for a greener future through the uptake of electric vehicles.

With a large network of varying industries and collaborations, the EVC works across the entire EV ecosystem.

Creating a relationship with industries in each Australian state and territory has been essential for the EVC to ensure Australia moves forward as one nation.

“We engage with government bodies, industry groups, and industry stakeholders in every Australian state and territory,” Natalie says.

“We aim to develop nationally consistent approaches to support the EV transition across all segments of transport.”

Barriers for Australia

The uptake in electric vehicles in Australia has been an uphill battle.

With logistical and infrastructural issues, to a lack of consumer trust in the vehicles, the uptake of electric vehicles has not been a linear pathway.

Rates of purchase and acceptance of electric vehicles has taken an upward trajectory post pandemic. According to the EVC, new electric vehicle purchases in Australia have more than doubled in 2023, compared to 2022.

The total number of EVs on Australian roads now exceeds 180,000.

Natalie outlines the primary issue of the adoption of electric vehicles.

“It’s definitely improved, but there has been a historic lack of policy ambition at the level required for a large-scale transition. Consistent support is essential to provide a signal to investors, industry and consumers that Australia is ready for the change.”

Natalie says.

In recent years, policy support has improved, with multiple standards, incentives, and strategies to encourage the acceptance and use of electric vehicles.

“This situation is improving,” she says. “It is great that more measures are being adopted by various states and territories. There have been significant steps by the Federal Government in the last 12 months in the form of a National EV Strategy and commitment to a New Vehicle Efficiency Standard.”

The EVC are aware of the scope of the transition ahead and the areas that are still in need of development and improvement.

“We need greater focus on the electrification of commercial vehicles including trucks and buses,” Natalie says.

“There needs to be significant investment in expanding charging infrastructure, and alleviating barriers in apartment complexes, commercial developments and out on major freight routes.”

Supply chain sustainability is

Natalie on an expert panel at Everything Electric Australia.

essential in promoting electric vehicles as the green and environmentally friendly future.

Even though the life of an electric vehicle creates significantly lower emissions across its lifecycle in comparison with a petrol vehicle, Natalie emphasises the need and potential for improvement.

“It is particularly clear when you look at the production phase of a vehicle.

The energy intensive processes involved in mining and manufacturing offer significant opportunities to decarbonise this part of the vehicle’s life,” Natalie says.

“Over time we will see more recycled content involved in vehicle and battery manufacturing which will play a big role in this.”

“The scaling up of battery recycling as we reach higher volumes of EVs in coming decades presents enormous opportunities to reduce demand for raw materials.”

“Addressing these issues is crucial for enhancing the overall sustainability of the EV lifecycle and ensuring the environmental benefits of EVs are

maximised from production through to end-of-life.”

Heightened demands on electrical grid

For the EVC, the infrastructural and logistical challenges of electric vehicles do not fall to the wayside. The heightened demand on the electrical grid is one source of confusion and worry for consumers.

The EVC identify the issue and are advocating for a strategic and planned approach to ensure the strain on the electrical grid is minimised.

“If every car on Australia’s roads today were to switch to electric, it is estimated that there would be around a 15 per cent increase in overall electricity demand,” Natalie says.

“Considering that the transition to electric vehicles is projected to occur gradually over the next 25 years (aligned with achieving with net-zero targets by 2050), there is ample time to scale up the deployment of renewable energy to meet this increased demand.”

Creating a resilient electricity grid

will be crucial in consumer trust in the new electric future.

“A key part of ensuring this will involve incentivising EV owners to charge their vehicles during periods of high solar penetration and overnight,” Natalie says.

“This will minimise demand for electricity during peak periods.”

“Fortunately, we are seeing that existing EV owners do tend to operate this way. We are seeing the proliferation of electricity retail offers that cater directly to this as well.”

Natalie and the EVC are optimistic that the high emission production of an electric vehicle will not only balance out, but will continue to develop and advance.

“Unlike petrol or diesel vehicles, which maintain a consistent rate of emissions throughout their lifecycle while burning fuel, the emissions associated with an EV are expected to fall progressively as the electricity grid continues to get cleaner,” Natalie says.

“Over time, it is also expected that the supply chain emissions for EV batteries will reduce as the industrial The National Collision Repairer 29

processes involved in battery production are decarbonised globally.”

“This presents a significant opportunity for improving the lifecycle emissions of EVs even further.”

So far, the Australian Capital Territory is leading the way for electric vehicle uptake, with 21.9 per cent of all light vehicles sold in 2023 being electric vehicles.

EVC and collision repair

The automotive repair industry has had to prepare for an electrical future, whether that is gaining an I-CAR Gold Class Collision Status or investing in the latest equipment, or upskilling staff.

The EVC represents several organisations, including businesses involved in the servicing and aftermarket sectors of the automotive industry.

“As the EV market grows, our role includes supporting these sectors as they adapt to the changing fleet. And what’s exciting is that many of these companies are leading the way in developing diagnostic tools to help ensure proper vehicle maintenance,” Natalie says.

The EVC acknowledges the progress the automotive industry has made in initiating upskilling and training. The EVC supports and encourages the repair industry to continue with the future led approach, while recognising that the transition will not change the fleet overnight.

“The maintenance and collision repair sectors are in a phase of transition, with ongoing efforts to upskill and prepare for a future

EV Safety

dominated by electric vehicles,” Natalie says.

“While the current proportion of EV-trained mechanics is small, it is steadily increasing as the number of EVs on Australian roads grows, driving demand for EV repair services.”

“To support the transition to electric vehicles, consistent policy signals and strategic government investment is needed.

This includes the areas of skills development and training to equip the workforce with the necessary capacity to support a growing EV market. For example, the provision of fee-free or subsidised upskilling programs and the availability of targeted EV apprenticeships.”

Recycling of EV batteries

As electric vehicles are still in the early stages of production and repair, the automotive industry is still getting to know the boundaries and limitations of the technology. Natalie highlights the premature writing off of electric vehicles as being a minor setback.

“There is some concern that electric vehicles are being prematurely written off due to minor damages like superficial scratches to battery packs,” Natalie says.

“This is expected to change as the insurance, repair and maintenance industries develop more robust evaluation criteria and gains confidence in handling EV-specific issues.”

“As training and experience in EV repair improves along with clarity around different state regulatory

The EVC team and friends at Parliament House in Canberra.

30 www.nationalcollisionrepairer.com.au

approaches, we anticipate a reduction in unnecessary write-offs and an increase in the repairability of EVs.” The progress towards making an electric vehicle completely ‘green’, includes the afterlife of the battery. The EVC welcomes the progress made, both in Australia and internationally.

“Companies in Australia, such as Envirostream and InfinitEV, focus on recycling and reusing EV battery cells,” Natalie says.

“Overseas there have been significant developments in EV battery recycling, including Redwood Materials which has achieved a 95 per cent material recovery rate, which is great to see.”

“A huge advancement we saw in the last decade was the evolution of battery management systems (BMS) and software to regulate temperature and usage patterns and optimise performance.”

“Ongoing research and development in battery chemistries is also expected to enhance the longevity and efficiency of EV batteries.”

According to the EVC, a current limitation is the low volume of end of life batteries available for reprocessing.

However, there will be significant growth in the recycling sector once the batteries reach the end-of-life cycle in the 2030’s and onwards.

“There is promising progress in the recycling and reuse of electric vehicle batteries. This will be crucial for minimising the environmental impact associated with the extraction and processing of raw materials,” Natalie says.

“It all helps to develop the circular economy.”

While Natalie acknowledged that Australia is not at the forefront of the EV transition, she highlighted how that gives us a unique position.

“We have the advantage and opportunity to adopt successful strategies to avoid potential pitfalls.

This will allow us to streamline our own transition,” Natalie says.

Keep a lookout for EVC’s upcoming State of EVs report for 2024.

Calls for regulation on lithium-ion batteries As the world edges towards a greener future, the risk of EV fires and thermal runaways from lithium-ion batteries will increase and experts want safety standards regulated.

According to Australian firm EV FireSafe, from 2010 to 2023, Australia had six electric vehicle fires, of which none started in the batteries.

However, lithium-ion batteries are getting some bad press that includes more than a thousand reported lithiumion fires caused this year alone in Australia by batteries in all applications, including e-scooters and small electronic devices.

Earlier this year, Fire and Rescue New South Wales also recorded the first deaths in a fire caused by a malfunctioning lithium-ion battery.

Fire Service Commissioner, Jeremy Fewtrell highlighted the first deaths from thermal runaways as a warning to the community.

“This appears to be what we have been fearing for a while now: a person or persons dying due to a lithiumion battery-related fire in this state,” Fewtrell says.household Image: xiaoliangge/stock.adobe.com.

Special Report

Few fires start in EVs but safety bodies want to regulate the increasing number of household lithium-ion batteries.

“We continue to warn the community about the potential for these batteries to explode in flames.”

The accident was an indication of the dangers posed by the kind of rechargeable batteries that power everything from the phone in your pocket to electric cars. Lithium-ion batteries can be found in e-scooters, forklifts, power tools, laptops and tablets, camping and gardening equipment, and a host of other home, office and industrial items.

The Australian Competition and Consumer Commission (ACCC) says that by 2026 households will have on average 33 devices powered by such batteries.

The growing fire risk has government, fire services and the insurance industry paying close attention.

The batteries’ strongest attribute is also what makes them potentially dangerous. Lithium ions allow for the storage of large amounts of energy in a relatively small area, but the liquid electrolyte in which they are held is highly volatile and flammable, and in producing power the batteries also generate heat.

Energy Systems Research Group at the University of NSW School of Electrical Engineering and Telecommunications, Matthew Priestley, says an overheating lithium-ion battery can succumb to a phenomenon known as thermal runaway.

“In this process, the excessive heat promotes the chemical reaction that makes the battery work, thus creating even more heat and ever more chemical reactions in a disastrous spiral,” Priestley says.

Batteries that are not stored properly, or are overcharged due to misuse or faults can explode into self-sustaining fires that burn up to 400 degrees within seconds and are hard to extinguish. The batteries can also release toxic fumes.

“These fires are extremely intense and volatile,” Fewtrell says.

“Even our firefighters find putting them out challenging because they burn so hot.”

“The Government needs to step in to regulate this area and develop a safety standard to which e-mobility devices should be constructed, but there has been slow progress on this. This is part of the reason why there have been so many e-mobility fires in Australia to date,” Priestley says.

In October the ACC released a report noting that the fires were increasing but existing data was incomplete and often unspecific to the breadth of the problem.

But it did note that between April 2017 and March 2023, the ACCC received 231 product safety reports relating to Li-ion batteries.

The ACCC also identified a sixfold increase in media reports relating to lithium-ion battery incidents between February 2021 and February 2023 and 23 recalls between 1 January 2017 and 31 December 2022 affecting an estimated 89,000 products on the market.

The ACCC provides a list of recommendations for consumers to follow to help protect their safety including monitoring charging times and disconnecting products once they are fully charged and not using batteries or devices if products are overheating or showing signs swelling or leaking.

The National Collision Repairer 31

Industry Training & Events

Mastering the basics Extra insight and ability in welding basics can be the pathway to advanced welding skills. Blake Baker and Ed Valle explain how.

A lot is changing in welding equipment, materials, and techniques; but even if you are up to speed on these trends, you will be at a disadvantage if you haven’t mastered the simple basics.

These are the fundamentals that have guided generations of welders, going back to the day of traditional MIG welding equipment. Yet, we see these well-established basics being overlooked by many of the structural technicians we work with.

We often see opportunities for experienced technicians to enhance their skills by improving their knowledge of welding fundamentals.

Our objective in writing this is to take you back to the basics - the building blocks for skills development - so you can reach your highest possible potential as a welder.

Understanding Electrical Theory

There is an underlying science in every phase of the collision repair process, from the physics of energy transfer occurring in a collision to electrical theory as it applies to modern collision Ohm’s Law Formula Explained: Ohm’s law is a mathematical equation that defines the relationship of voltage, current, and resistance.

Voltage is one of the three parts in Ohm’s Law. When voltage is used in an Ohm’s Law equation, it is represented by the symbol V. Current or amps is another one of the three parts in Ohm’s Law. When it is used in an Ohm’s Law equation, it is represented by the symbol I. Resistance is another one of the three parts in Ohm’s Law. When resistance is used in an Ohm’s Law equation, it is represented by the symbol R.

32 www.nationalcollisionrepairer.com.au

repair welding processes. Welding is a precise process, and it is the mark of a professional to understand Ohm’s Law, which is simply the relationship between voltage, current, and resistance.

Practical knowledge gained from hands-on training and experience with operating welding equipment is invaluable, but theory knowledge helps reduce inefficient trial-and-error learning. Understanding electrical theory will help you expertly adjust machine settings, troubleshoot problems quickly, and consistently produce high-quality results. Knowing electrical terminology also will help you interpret equipment manufacturers’ operating instructions.

More often than not, technicians we work with have an incomplete understanding of electrical theory. As a result, a number of issues can arise.

The most common ones we see in the field are difficulties identifying proper machine settings and adjustments, wasted time and materials, and poorquality results.

We recommend these I-CAR courses

Source: I-CAR

to build your theory knowledge: • Steel GMA Welding Theory • Explain GMA/MIG/MAG Steel Welding • Explain GMA/MIG/MAG Aluminium Welding

It Should Be Clear You Need Good Vision

It should go without saying that good vision is necessary for the precise work of welding; but unfortunately, it’s not uncommon for us to encounter technicians who have problems seeing clearly. It’s a sure tip-off when they struggle to follow a welding joint.

If the problem is a dirty or worn outer cover lens on the helmet, it’s an easy fix. The solution may be as simple as cleaning or polishing the lens, but often it needs replacement.

Worn or damaged outer cover lenses can hinder a technician’s performance during an I-CAR Welding Training and Certification event, and most importantly, may negatively impact the quality of vehicle repairs. Replacement cover lenses (inner and outer) are consumable items and are readily available from welding equipment

suppliers. Keep a few inner and outer cover lenses on hand and replace them before their condition adversely affects your weld quality.

Other problems commonly faced are environmental. When welding overhead or underneath vehicles, auxiliary lighting may be required. As a simple fix, welding helmets are now available with built-in lighting, alternatively a light can be added to your existing helmet. Like everything else, welding helmet technology has been evolving.

Advancements in auto-darkening lens technology such as enhanced optical clarity, a broader colour spectrum, and increased number of arc sensors all contribute to the best view possible when welding.

We are always surprised by how many technicians are unaware of their need for prescription glasses or contacts. If you already wear glasses, follow your ophthalmologist’s recommendations for how often to schedule eye exams. Even if you’ve always had 20/20 vision, recognize that you will need to get your eyes checked more often as you age.

Wise Up to ‘Smart’ Tools

Today’s welders have sophisticated user interfaces that offer synergic programs specific to each wire alloy and diameter, as well as advanced features such as pulse, double pulse, 4T trigger modes, in addition to hot start and crater fill timers. A thorough understanding of welding equipment has always been a basic principle of welding, but the learning curve to utilise all the advanced features on today’s sophisticated machines can overwhelm technicians.

Our advice: Get to know your welder.

Understand how synergic programs function and are adjusted according to material thickness. Perform test welds prior to welding on vehicles. The time you invest learning about your welder will minimize user errors and ultimately decrease the amount of time needed to identify optimal weld settings.

Many equipment manufacturers have websites offering a variety of resources.

Their model-specific operator manuals

A thorough understanding of welding equipment has always been a basic principle but is more important than ever as equipment grows more sophisticated. Image: I-CAR.

can typically be viewed online and downloaded when paper manuals are unavailable. This is a vastly underused resource. If you want to prioritize what to read first in these manuals, we suggest looking up information on the location of all machine adjustments and reading all information on synergic programming. It’s also worthwhile checking out the official social media platforms of equipment manufacturers which may lead you to training videos and other resources. Finally, do not overlook your equipment vendors and suppliers as potential sources for technical support.

I-CAR instructors also are a resource to help you set up, safely operate, and maintain your equipment. There are a wealth of resources here to assist before, during, and after any welding training. In addition, I-CAR also offers equipment manufacturer-specific courses, including: • GYS Autopulse 220-M3 - GMA Welder Operation and Tuning • Pro Spot SP-5 - GMA Welder Operation and Tuning • Car-O-Liner CMI300 Pulse Trio - GMA Welder Operation and Tuning • Car-O-Liner CTR9 - Spot Welder Setup and Operation • Pro Spot i4s - Spot Welder Setup and Operation

Back to the Basics

Something that will never change about welding is that before you pull the trigger on your welding gun, you have to pay attention to these simple, but essential basics: • Understand electrical theory to help you identify the proper welder settings to consistently perform complete, safe, and quality repairs.

• Make sure you can see well with adequate lighting, a clean cover lens, and, if needed, glasses or contact lenses with an up-to-date prescription.

• Know your welder inside out by reading the user manual and using other manufacturer resources, completing training, and reaching out to your I-CAR instructor for guidance.

Now that you have studied electrical fundamentals, learned everything there is to know about your welder, and taken care of any vision issues, it’s time to practice and put all this knowledge to work.

For more information on all I-CAR Australia’s welding program please visit www.i-car.com.au.

This article was contributed by Blake Baker and Ed Valle, I-CAR Trainers, Program Delivery.

The National Collision Repairer 33

Future Leaders

At the helm of the family business at only 22 years-old, Ryan Glanville is another model of future industry talent.

Ryan with the TruckParts logo.

It didn’t take long for Ryan Glanville to find his passions in life. From a quick stint in landscaping to reverting back to his passions in the automotive repair industry, Ryan has established a short, successful and fulfilling career.

At 22 years old, he has already proven himself as a next generation leader, taking on more responsibility, as owner and operator at his father’s business TruckParts.

The initial interest in the automotive repair industry began for Ryan in 2018 while he was finishing his studies in Year 11. Following in his father’s footsteps, Ryan began working for the family business in setting up warehouses and office spaces.

In Ryan’s final year of school, he progressed further in the business, learning an array of skills that helped mould the foundation of his business skills and knowledge.

“I did everything I could do to be involved. I took photos for the website, built pallet racking for stock, unpacked

stock from containers and I also located parts,” Ryan says.

With a brief intermission from the repair industry in 2020 to pursue a landscaping apprenticeship, Ryan quickly realised where his passions truly lay.

“In 2020 I started my landscaping apprenticeship. This was a decision I made upon leaving school, and as much as I enjoyed the physical work component of that job, it could not compete with the passion I have towards working in the repair industry,” Ryan says.

Working in the family business has proved to be an advantage for Ryan.

“Being able to work in the family business has been an amazing opportunity. My interest and enjoyment for the work I do now makes it easy to stay driven every day,” Ryan says.

“My father and now business partner, Mark Glanville, has taught me almost everything I know about the repair industry. He was a great teacher,” Ryan says.

Even though Ryan’s father Mark Glanville, was a consistent mentor, Ryan found a way to teach himself in times of need.

“Whenever assistance wasn’t readily available, I took it upon myself to learn from past experiences and I would seek assistance from contacts I had made in the industry. This has been a major component of my development,” Ryan says.

TruckParts operates business in three states across Australia, including New

South Wales, Queensland, and Victoria.

“I manage the daily operations of our office and warehouse, ensuring all jobs are completed and running on time,” Ryan says.

At TruckParts, a main component of Ryan’s role is to quote genuine parts to the smash repair industry using quotation packages like PartsCheck, RepairConnection and PartsSearch.

Ryan’s vision is set firmly on the future, with plans to expand the business, not only to more states and territories in Australia, but also different automotive brands.

“We specialise in the Japanese truck range including Isuzu, Hino, Fuso, and are extending our range to other brands including Iveco, Mercedes Benz, Nissan UD, and Volvo,” Ryan says.

Learning to build relationships with customers face to face has proven to be beneficial for operating a business in a digital era.

“Through processing orders for customers, assisting in dispatching parts and managing stock levels, I can start to build a rapport and level of trust with our customers.”

“Where I can, I will deliver orders to customers and assist with any enquiries or concerns they have. This has been great for building relationships and sharing my knowledge with customers in person.”

With a customer focussed approach, Ryan is dedicated to providing a topquality service.

“I pride myself, and our business on supplying parts which have been

Images: Ryan Glanville.

One to watch

advised as unable to find otherwise,” Ryan says.

“It is this effort to go above and beyond for our customers which has allowed us to grow as rapidly as we have. Initially servicing in NSW, we have since expanded into Queensland, Victoria, South Australia and are hoping to begin servicing in Tasmania next.”

Recognising that the automotive repair industry was a passionate endeavour was an early realisation for Ryan.

After learning the ropes from his father while Ryan was still at school, working in the repair industry was a natural next step.

“My time working a landscaping trade was a great learning experience, and it showed me how much I wanted to

work in the repair industry full-time,” Ryan says.

“I knew I truly had a passion for this industry and threw myself into it. I was never pushed to work in the industry, but I felt it was exactly what I wanted to do every day.”

Going straight from school to working full time has not phased Ryan. He acknowledges that his dedication is a key stepping stone into progressing further into the industry.

“Working full-time from 2021 until now, I have never looked back. I love my job, my team, and the customers,” Ryan says.

“Being able to learn about new vehicles and obscure parts each day, and then sharing that knowledge with customers to serve them is

one of my favourite aspects of my job.”

Role models

Ryan identifies his father as his inspiration, not only in the repair industry, but the type of person he wants to become.

“My father, who is now also my business partner has always been a role model to me,” Ryan says.

“He did everything he could when I was young, and continues to, so that my family have the best life and opportunity.”

“Not only was he my role model growing up, but he is also my career role model. What he has achieved, his reputation and the respect he has in the industry is something I Ryan with his father, Mark Glanville, and a colleague at the Collision Repair Expo 2024.

IAG’s ongoing support and sponsorship of these awards is greatly appreciated, as is the support from I-CAR Australia, who donates two training courses valued at over $500 to each Future Leader of the Industry.

34 www.nationalcollisionrepairer.com.au

The National Collision Repairer 35

Future Leaders

that make a great leader,” Ryan says.

“In this industry, having knowledge of new models and vehicles is key to providing the best service.”

Earning respect towards colleagues and customers is a key pillar Ryan wants to continue to pursue as his business grows.

“Showing care and kindness is crucial.

Not just allocating jobs but showing consistent care in helping colleagues when they require assistance, rather than shutting them down is so important,” Ryan says.

“You need to be respected to be a leader. Demonstrating genuine care and leading with kindness is crucial for good leadership. It is a two-way street.”

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OCTOBER 2023

Ryan Glanville at TruckParts Warehouse.

admire and want to achieve myself.”

A next generation leader

Ryan was nominated by his team at TruckParts for the 2024 National Collision Repairer ‘Next Generation Leader’ Award. Although the nomination came as a surprise, he was grateful to be a finalist.

“It was a great feeling to know that my hard work and passion doesn’t go unrecognised. It was a fantastic experience, and although I did not win the award, it was amazing to even be nominated.”

“I do see myself as a leader. Being one of the youngest in the industry, people were hesitant to deal with me at first. However, I was persistent and worked incredibly hard to gain their trust,” Ryan says.

“My passion, accuracy and efficiency has cemented me as a preferred supplier for many people across the industry.”

“I strive to be approachable and communicative with my knowledge to benefit everyone involved.”

“I am only at the start of the “next

36 www.nationalcollisionrepairer.com.au

generation”, but I am passionate about leading and assisting others.”

Working full time for four years Ryan has already had the opportunity to positively impact the industry’s customers, suppliers and employees.

“My skill level has grown rapidly, to such an extent that my father is ready to trust me with the business so he can take a step back,” Ryan says.

Even though Ryan works in the family business, the decision to join the industry was entirely his own.

“This was something I wanted to do, and I proved myself worthy of becoming a business partner with my father Mark.

I have also proved myself as an owner and manager to my colleagues, which is a responsibility that I enjoy,” Ryan says.

While there are many different attributes and qualities that make a good leader, Ryan identifies the key areas he focuses on to improve his leadership skills.

“Confidence, an outstanding work ethic, caring for others, and a desire to improve yourself and a readiness to increase your knowledge are attributes

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ACKNOWLEDGED BY THE INDUSTRY AS THE LEADING MAGAZINE ACKN OWLE DGED

Future plans

Ryan is well on the way to making a name for himself in the industry. Business efficiency, leadership and expansion are his plans on making this happen.

“My focus right now is to continue developing and ensure I am at a stage where my father can step back from the business. To give him the freedom to only work when he wants is a massive goal of mine,” Ryan says.

With a business mindset, growing and building a trusted reputation is high on the agenda for Ryan.

“I also want to continue building my own reputation, not only as Mark Glanville’s son, but as Ryan Glanville,” Ryan says.

“For the business, I want to continue the expansion into Tasmania. I also want to fine-tune our daily operations and make our services more efficient.”

“I love to encourage more young people to join the industry and train them in the best way possible. I want to keep the industry growing and people’s passion for the industry alive.”

For Ryan, inspiring and encouraging the younger generations to join the automotive repair industry is all about positivity, care, passion and fun.

“You need to have passion for the industry to thrive, learn and share experiences to assist those around you,” Ryan says.

“A large portion of your life is spent working, so you may as well enjoy it!”

www.nationalcollisionrepairer.com.au NOVE MBER 2023

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National Collision Repairer Promoting businesses, growing the industry www.nationalcollisionrepairer.com.au

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Key industry bodies have welcomed a range of measures in the federal budget that will help transition the industry to repair more EVs and potentially ease the shortage in skilled labour.

Image: MTA.

Leading automotive industry advocates have hailed the wins contained in the 2024 federal budget, saying it has answered months of lobbying and multiple submissions from the automotive industry over key changes including adapting apprentice incentives and funding for the EV transition.

The Motor Trades Association of Australia has campaigned for new funding for a range of projects including preparing the industry for a cleaner energy future and new opportunities for small and medium businesses.

MTAA Chief Executive Matt Hobbs says the budget showed the government recognises the importance of assisting the automotive sector transition to the growing number of EVs. The budget contains $60 million to

assist automotive businesses install EV chargers at their premises.

“We are still working out the criteria for this program but we think there needs to be a program that looks at the whole industry instead of just one section, but this is a good start and we will continue advocating for more funding for that.”

Hobbs says the budget contains important support for getting dealers and repairers EV ready while driving private investment in essential infrastructure.

“The MTAA has consistently advocated for assistance to prepare its members for the transformation taking place in the automotive sector, and the Australian Government has listened,” Hobbs says.

“With the automotive retail sector

predominately made up of small and medium businesses, our members are engaging with Australian consumers everyday as they turn to newer, cleaner powertrains for their daily drive. This is therefore good news for industry, but also for all Australians.”

The budget also contains $84.5 million fund to implement the New Vehicle Efficiency Standard (NVES) with a new regulator and platform to administer the scheme that will ensure the needs of the sector and government are met in a changing industry environment.

“This Budget is the first one in recent years to acknowledge the challenges facing automotive retail businesses and shows the Australia Government understands what’s required to prepare Australia for an EV future - skills,

Apprentice program rethink

Matt Hobbs discusses the apprenticeship changes with Skills and Training Minister Brendan O’Connor.

38 www.nationalcollisionrepairer.com.au

The $10,000 green apprentice scheme has also had its criteria changed with the aim of attracting more automotive apprentices to be EV ready.

The New Energy Apprenticeship Program scheme, promised at the last federal election was aimed at training apprentices in areas of new and renewable energy but the overwhelming number of the 2,200 sign ups were taken by the energy sector.

The uptake in automotive industries was small as old criteria required the majority of their work be with new energy vehicles.

Image: AAAA.

Multiple funding wins to aid transition

infrastructure and investment - and we commend them for the forward thinking demonstrated through this budget.

Other highlights automotive industry included in the Federal Budget: • $10,000 in grants for apprentices working with EVs and wage subsidies for their employers • $50 million capital and equipment investment fund for facility upgrades to expand clean energy training capacity • $30 million for a clean energy teacher, trainer and assessor workforce • $1,500 in annual reimbursements for employers accessing Group Training Services for their clean energy apprentices • $55.6 million for the Building Women’s Careers program supporting women to enter male dominated industries and address critical skills shortages • $265.1 million to provide additional targeted support under the Australian Apprenticeship Incentive Scheme “While this budget is certainly a big step in the right direction, there is more work to be done to ready Australia for an EV future and realise its net zero objectives,” Hobbs says. “One area which requires urgent reform is the Luxury Car Tax, yet disappointingly the Government is penalising everyday family hybrids with a tightened fuel efficiency threshold from 1 July – such a move makes no sense when the aim is to encourage more households to shift to lower emission vehicles.”

Image: MTAA.

Budget 2024

MTAA CEO Matt Hobbs.

AAAA CEO Stuart Charity

While the industry is readying for more than two million EV’s on the road by 2030, EVs and Hybrids make up about one in five new cars sold.

They have been growing steadily since 2022, with full EVs making up 7.2 per cent of sales in 2023 but still only amount to less than two per cent of the total car parc and the proportionate number of new energy vehicles that come through a repair workshop.

Skills and Training Minister Brendan O’Connor says the changes will now incorporate traditional trades, including automotive repair trades, if they incorporate an element of clean energy training like EVs. “Electric Vehicles are a rapidly increasing part of our automotive market, so we’ve made sure that apprentice mechanics learning to work on EVs can access the program as the industry changes,” Mr O’Connor said in a statement.

The New Energy Apprenticeships Program gives apprentices up to $10,000 in support over apprenticeship, helping to offset cost-of-living challenges particularly with the modest wages and equipping expenses apprentices can experience in their first years.

The MTAA says the financial boost has the potential to encourage more apprentices to consider the dynamic automotive sector, particularly as it shifts to a clean energy future.

Hobbs has frequently referred to the transition away from fossil fuels towards electric powertrains as the biggest shift for the sector in a century, so he said it made sense for the government

to listen to the industry’s needs.

“Securing Government support for our members and their workforces has been a top priority of the MTAA this year. We are pleased the government is listening but note there is more to be done.”

Hobbs would like to see the next focus of funding on ensuring more government support materialises for whole-of-industry training not just its future recruits.

“There is a great need for training, and we all know that the other key area is in upskilling those already within the industry,” he says.

Australian Automotive Aftermarket Association CEO Stuart Charity also welcomed the change and hoped the $10,000 incentive would see a greater uptake in automotive repair apprenticeship to meet the skills crisis.

“The broadening of the New Energy Apprenticeships Program to include automotive apprentices is a welcome and important addition to support the future of Australia’s service and repair industry,” Charity says “Whilst in the midst of a skills shortage, our industry is also going through a period of unprecedented change as the car parc begins a transition to EV and Hybrid vehicles, as part of the Government’s Net Zero Plan.

“Extending the scope of the New Energy Apprenticeship Program aligns with the requirements of new automotive apprentices, who need to be trained on the latest EV and Hybrids to be future ready, but are also able to ensure the safety and reliability of our current ICE fleet.”

The National Collision Repairer 39

Local News

on how it can enhance its independence and improve the overall governance of the Code.”

“The legal advice received is also of assistance in guiding instructions for the redrafting of the Code. The CAC is also currently in the process of obtaining proposals as to the drafting of the revised Code.”

“Once a revised draft of the Code is received, the CAC will engage and consult with the insurance and repair industry and other stakeholders.”

Following a troubled thirty-year history, in 2022 the Schaper Review found several issues including the lack of widespread knowledge and relevance of the code was a critical area undermining its effectiveness to the industry along with ongoing issues around dispute resolution. As the code is redrawn, one sticking point is whether the code of conduct would be mandatory and its adjudications binding to all parties.

The Code of conduct is currently only mandatory in NSW and SA and details of

how it would be enforced have not yet been made clear.

MTTA CEO Matt Hobbs has told NCR, they are advocating for the code to be mandatory and have an independent ombudsman to swiftly resolve disputes.

“If we can’t mandate it and resource it properly, it will never reach its full potential,” Hobbs said.

“It’s got to have teeth. It’s got to be a viable, funded organisation that has an alternative dispute resolution programme that works. Unless we start doing things differently, we just relive the last 30 to 50 years of problems constantly. There are tools in the arsenal, whether that’s collective bargaining, whether that’s unfair contract terms, but for a local business that’s just trying to get stuff done and serve their customers, they just want the problem fixed.”

Jenkins has previously outlined the key objectives for 2024 were establishment of proper governance procedures and a rewrite of the code to make it simpler and more relevant.

Meeting the ADAS calibration challenge in-house

The AMA Group expects the need for calibrations to grow to more than 30 per cent.

Image: AMA Group.

The AMA Group is pushing ahead with its new in-house solutions for ADAS calibrations as it expects almost a third of vehicles to require the technology.

The division known as Tech Right ADAS Solutions launched its first fully installed Advanced Driver Assistance

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System calibration locations at the recently refurbished Arundel site in Queensland. The $500K investment will see six facilities across Queensland, Victoria, and Tasmania. The AMA Group said it was pursuing the strategy of insourcing calibrations to minimise delays in the repair process as well as keeping revenue within the group.

Currently it estimates 10 to 15 per cent of repairs require ADAS calibrations but expects this to double. AMA Group outsources more than 20,000 ADAS calibrations per year. Each of the six installed sites will have the capacity for up to 40 calibrations per week, meaning when they are up and running the AMA Group could keep about 60 per cent of its total calibrations in-house.

AMA Group Executive General Manager – Specialist Businesses Stuart Faid says the new business is about meeting the growing demand with increasing vehicle sophistication.

“In the past few years, we have seen a notable rise in the number of ADAS (Advanced Driver Assistance Systems) in vehicles on our roads,” he says.

“This is only set to increase, as almost all new vehicles sold today contain some form of on-board safety system.

As such, the commercial model for us investing at scale makes greater sense.

We have tracked the growing need for ADAS solutions within our Group, and now is the right time for us to develop our own offering, to better support our customers”.

Emerging spray painters at the WorldSkills Global Skills Challenge will be arming themselves with the latest premium refinish products from Glasurit in the hope of taking on the world.

Glasurit from BASF has announced its partnership in the upcoming WorldSkills Global Skills Challenge in Australia. Emerging talents from around the globe will showcase their skills in preparation for the upcoming WorldSkills International competition in Lyon, France.

This partnership underscores Glasurit’s sponsorship in the car painting category for the international WorldSkills competition and fosters the commitment to talent development and promoting excellence in the automotive industry.

The Global Skills Challenge serves as a platform for young professionals to not only demonstrate but test their expertise in automotive refinishing. The Glasurit team will provide support in the form of training and materials to the participating spray painters, helping them hone their skills and prepare for the international competition.

Image: WorldSkills.

The body aimed at reforming the crucial repair industry code of conduct will look to establishing it as a legal entity to give it more credibility and clout.

The Code Administration Committee of the repair industry’s key directives, governing relations between repairers and the insurance industry, has received legal advice regarding options for incorporation as a formal legal entity.

Motor Vehicle Insurance and Repair Industry CAC Chair, Stephen Jenkins says it was another significant milestone in meeting the recommendations of the independent review conducted in 2022 and will consider its next steps.

“Recommendation 9 of Dr Schaper’s review was that the CAC should adopt an association, company or other corporate structure. He identified that under its present informal structure, the Code may lack credibility among industry players and government bodies,” Jenkins says.

“The advice received by the CAC is a critical input to the CAC’s considerations

WorldSkills young talent to take on the best

The team at WorldSkills in 2023 found the event a demanding but fun way to hone their talents.

BASF head of coatings ANZ, Kishen Khosa outlines the benefits of the strategic partnership.

“BASF are passionate about supporting emerging talent in the automotive industry and we believe that events like the Global Skills Challenge are instrumental in nurturing the next generation of spray-painting professionals and we are proud to be a part of that journey,” Khosa says.

Participants attending from Japan, Korea, United Arab Emirates, Chinese Taipei & Australia will be introduced to the latest range of Glasurit AraClass EcoBalance products and Glasurit’s 100 Line basecoat system. The use of these products will prepare each participant for the WorldSkills International competition taking place in Lyon, France in September 2024.

For more visit worldskills.org.au

ACIA takes ‘face’ of a future industry to young people Image: ACIA.

Legal status next step for code

The ACIA believes telling success stories of young recruits is critical in generating new interest in repair careers.

The Australian Collision Industry Alliance has launched into the world of social media with a new, short video on what young people might be looking for in a rewarding career.

The up-tempo YouTube video is aimed at potential young recruits, to give them a glimpse of the benefits that could lie ahead with a career in collision repair.

The video is one step in a range of actions ACIA has outlined in its 2024/25 Strategy, released last month, around four key areas. ACIA aims to have recruitment resources and material ready for repairers to download and use by early

next year as well as have young industry ambassadors to ‘sell the brand’ of repair careers by later this year.

The video features young apprentices at Exclusive Body Werks in Granville, NSW and highlights technology and craftsmanship to help in reshaping the image of the industry to young people.

“This is our first foray into the video stories about what industry pathways could look like,” ACIA founding member Rob Bartlett says. “We are going to do a lot more of this as we find ways into the phones and social media of young people. It’s where they are seeing things.”

The National Collision Repairer 41

Local News

The acquisition of Top End Windscreens & Tinting is part of National Windscreens’ growth strategy.

Image: National Windscreens.

Australia’s largest independent automotive glass company, National Windscreens is pursuing its growth strategy with the acquisition of Darwin’s Top End Windscreens & Tinting.

In March, Boutique private equity firm, Nash Capital acquired a majority stake in the Melbourne based company with

previous owner, Eric Heine remaining on the board of directors and a shareholder.

As part of the move, Campbell Jones joined National Windscreens as Group CEO. Jones says the latest strategic step, the full acquisition of Top End Windscreens & Tinting underpins the company’s commitment to building out corporate owned branches nationally.

“We made a very clear statement when we announced our plans for the future in March that growth, through increasing our company owned branch network, was our number one priority.

The acquisition of Top End Windscreens & Tinting represents the first step in this process and there will be other announcements shortly,” Jones says.

Top End Windscreens & Tinting was established in 2008 by former owners Craig & Hiliary Bradbury.

Hiliary Bradbury now holds roles with the Auto Glass Association (AGA) and Australian Collision Industry Alliance (ACIA).

“Craig and Hiliary have built a really good business and have much to be

AAA claims win in central crash data hub proud of. They have a fabulous team and a loyal customer base. We want to congratulate them for not only what they have done in Darwin but for their tireless work in the auto glass industry. We will be working with them over the coming weeks to ensure there is a seamless transition.”

“We’re delighted that Glenn Shaw (Branch Manager), and Katie Kalsbeek (Office Manager) will remain in the business and lead us into the future.

As we expand our network, we strongly believe that locals should deal with locals and with Glenn and Katie steering the ship, this signifies our philosophy,” Jones says.

National Windscreens says the branding of Top End Windscreens & Tinting will remain but significant developments are planned for the branch “We want to make a significant investment into the Darwin region by employing more people, increasing the capacity of the site and bringing stateof-the-art capabilities for our full service ADAS diagnostics and calibration.”

Hybrid takes out top new sales position The Australian appetite for new cars shows no sign of abating from the latest new vehicle figures, however EV sales have slowed slightly.

FCAI April figures for new vehicles have set a highest-ever year-to-date sales result, selling more than 50,00 new vehicles, more than at the same point in 2023. The Federal Chamber of Automotive Industries (FCAI) figures show a total of 97,202 vehicles were sold in April, propelling the year-to-date sales to 401,654.

Hybrid and Plug-in Hybrid vehicles made up 18.3 per cent of the market

42 www.nationalcollisionrepairer.com.au

compared to 7.5 per cent in 2023 but full EVs dropped slightly to 6.4 per cent from 7.9 per cent at the same time last year.

In another upset, Toyota’s RAV 4 has knocked off the two large utes, Ford Ranger and Toyota HiLux for the top spot for new cars sold.

FCAI Chief Executive Tony Weber said the continued growth in the market has seen the industry break ten record monthly sales results in the past year.

“April’s result highlights strong consumer confidence in purchasing new vehicles, surpassing our expectations and is a testament to consumer choice

and the industry’s resilience in a challenging economic landscape.”

The SUV category continues to dominate sales, representing 55.7 per cent of total market share in April.

Light Commercials held steady, claiming 22.0 per cent of sales, reflecting ongoing demand for vehicles that meet the work and lifestyle requirements of Australians. Passenger vehicles accounted for 17.8 per cent of sales.

Toyota was the market leader with sales of 20,771. The Toyota RAV4 sold 5,857, followed by the Ford Ranger 5,569 and Toyota HiLux 4,693.

The federal government will invest $21 million into a crash data hub in a move that the motoring bodies say is a major step toward lowering the road toll.

The federal government will also create a provision in its funding agreement for roads infrastructure that all states provide nationally consistent data set on crashes and road safety.

The Australian Automobile Association has run its Data Saves Lives campaign, launched in October last year, as the national road toll continued to soar and it wants to ensure all states were supplying uniform crash data.

The campaign gained backing form the Australian Medical Association and numerous other bodies as some states suffered their worst road tolls in more than a decade in 2023 and the overall death from crashes rose at about five per cent per year.

The next National Partnership Agreement on Land Transport

Infrastructure Projects, which dictates how $50 billion in federal road funding is allocated to the states over the next five years will now be negotiated with the states with this in mind.

Minister for Infrastructure Catherine King made the announcement as part of the federal budget.

“The Commonwealth will look to improve data sharing from the states through our upcoming federation funding agreement negotiations.”

She says the $21 million in the National Road Safety Data Hub will have open access to decision makers and will continue the work of harmonising the important data provided by state and territories.

“A clear picture, underpinned by data, about where best to target road safety funding will save lives and ensure we are investing in the projects that will make the biggest difference,” King says AAA Managing Director Michael

Bradley congratulated Minister King and called on state and territory governments to follow the recent lead of the Queensland Government to commit to data transparency ahead of the finalisation of the funding deal, which is due to take effect from 1 July.

“With more than 100 people killed on Australian roads each month and the toll rising, we need data about the causes of crashes, the condition of roads and the effectiveness of traffic policing to better understand what is going wrong,’’ Bradley says.

“Such data exists, but for too long it has been held by states and territories, rather than being made public and used to create more effective responses to our worsening road safety problems.

“This reform will also clip the wings of politicians who are tempted to invest scarce public money on road projects to win votes in marginal electorates, rather than projects that can save lives.’’

Push to change roadside law The pressure is mounting for Victoria to join the other states in regulating to protect crash sites and breakdown workers.

The Victorian Legislative Assembly Economy and Infrastructure Parliamentary Committee backed a campaign by leading motorist body the Image: RACV

Windscreen giant buys out NT business

Victoria will be the only state without laws to protect breakdown assistance.

RACV to reduce the speed limit when passing emergency roadside vehicles and tow trucks on Victorian roads.

Currently a law exits for emergency vehicles or red and blue lights demanding a reduction to speeds but not for ‘orange’ light vehicles.

The South Australian Government

was the latest state to introduce legislation to parliament to reduce the speed limit when drivers pass all roadside breakdown and recovery vehicles, and NSW has a mandated 40km/ limit for speeds up until 90km/h and a ‘reasonable’ speed to pass safely above that. Victoria’s upper house Inquiry into the impact of road safety behaviours on vulnerable road users, has recommended that the Victorian Government “review the road rules in relation to the speed motorists should travel at when passing a tow truck or emergency roadside assistance vehicle with flashing lights.”

According to VicRoads a survey of 1600 emergency workers found almost one in five reported multiple near misses while eight per cent had had their vehicle struck by a passing vehicle.

The National Collision Repairer 43

Stateside

Bringing in outside resources A collision industry roundtable brought together a panel of US collision repairers to discuss the challenges they are facing, and what sources of help they rely on as they look ahead.

Staying healthy at work is still a critical part of ensuring the efficiency of a workshop.

44 www.nationalcollisionrepairer.com.au

lately,” Batenhorst says. “And it’s strange because some of my colleagues have reported being completely inundated with work.”

Still, Batenhorst says he’s competing with 26 other body shops within a five-mile radius of his shop.

“Even though we’re the only certified BMW collision center in this market for this dealer, it’s still very difficult to get consistent workflow into the shop,” he

says. “So, we have some marketing tricks up our sleeve to try and will focus on that.”

Focused on human resources

Sue Black, co-owner (with her son) of Dean’s Auto Body in Sheboygan, Wisconsin, says that given the size of her shop, she could add two or three more techs if she could locate them.

That’s why she’s focused on being Image: JesseB/stock adobe.com.

There were many highlights to the US industry discussion earlier this year and one focal starting point was where they are focusing added resources in the upcoming 12-18 months.

Andrew Batenhorst, manager of Pacific BMW Collision Center in Glendale, California, says one thing he’s focused on is marketing.

“Here in Los Angeles, my claims volume has been a little unpredictable

involved with the autobody programs at local high schools and a technical college.

Black isn’t alone in putting resources into finding ways to increase the pool of trained technicians. Scott Benavidez, owner of Mister B’s Paint and Body in Albuquerque, New Mexico, says after more than a year of planning, a program of basic collision repair training is launching this month at a high school near his shop.

“We’ll be the first one in the nation to pilot I-CAR’s new program to start training people who may not have even touched a screwdriver,” Benavidez says.

“We’re going to see how it works in my local high school here. If we can start them out from the ninth grade to the 12th grade, by the time they get out, they’re going to be beneficial to us.

There’re five basic things we want them to learn: small dent repair, R&I boltedparts, plastic repair, prep paint, and colour sand and rub. If one of those kids came into my shop today with that, I’d hire them immediately.”

Tom Ricci, owner of Body & Paint Center in Hudson, Massachusetts, says he’s working to get an autobody program established as part of rehabilitation program at a correctional institute in his state.

“I’m involved in the program that’s working to get lower-level criminals back out in the workforce, helping them with re-entry,” Ricci says. “I’ve talked to a couple of people already in regard to trying to get an autobody training program up and running. If we get that off the ground, there’d be more resources for autobody technicians throughout the state.”

Tiffany Silva says Accurate Auto Body in Richmond, California, continues to focus on improving scheduling and production.

“It’s something we’ve talked about, and no one seems to have the right answer, but that’s where a lot of our attention is going, learning how to schedule properly,” Silva says. “On a rainy day like today, when tows are coming in, we just have a lot of work. We’re very blessed to have that problem, but that doesn’t help when

Images: John Yoswick.

with John Yoswick

Tiffany Silva from Accurate Auto Body in Richmond, California.

Scott Benavidez, owner of Mister B’s Paint and Body in Albuquerque, New Mexico.

we have to explain to the customer that their vehicle still isn’t ready yet.”

She says this year she’s also focusing on the health of her 25 employees, including offering information on eating better and staying active.

“I am paying for everyone’s gym memberships this year, and a hundred per cent of their medical [insurance],” she says.

“I’m focusing on keeping everyone healthy and engaged at work. In California now, everybody can take five paid sick days a year. This generation of younger technicians doesn’t seem to mind calling in sick if they have a stomach ache or a runny nose. It’s not like our generation who came into work, no matter what. No one even took vacation back then. Everybody wanted to be cashed-out for vacation. Now the younger techs think they still have spring break and Christmas vacation.

That is an extreme challenge for me.

So I’m hoping we stay healthy and keep everybody engaged at the gym.”

now that we’re done with Covid, getting body shop owners back together and having meetings and networking. I think Zoom has really been a detriment in that respect for our association.”

Benavidez pointed to a couple of outside resources he’s found helpful, including a class on QuickBooks he took last year.

“This one was done specifically for the collision industry, and it absolutely blew me away how bad I was doing with QuickBooks,” he says. “They did it on Sundays for about six weeks. Man, it changed my business for the better.”

Benavidez also says his longtime involvement with the national Automotive Service Association (ASA) has been instrumental in improving his company.

“I’ve been involved since my dad opened the business back in 1987,” he says. Without that, I don’t know where my business would be, because of the networking I can do with people.”

Black says her involvement in a state association has similarly helped her business.

“We’re all dealing with the same issues, so it’s nice to be in a room to talk about those issues and hear what everyone else has to say, so that you don’t feel like you’re in this alone,” she says. “I get a wealth of information from everybody, and I figure out a way to tweak [what they’ve done] so that it works for my shop. We’ve also focused on doing some deep dives into what we can do that will help our consumers.”

Where they turn for help

Interestingly, when asked for some of the key outside resources that most help them improve their business, all of the roundtable participants included either a state or national trade association in their response.

“When I started working with that association, that’s really what took my business to the next level,” Silva says.

“That’s been maybe close to 20 years now. I find it a little bit of a challenge,

The National Collision Repairer 45

Global News

High- tech headlamps light the way High tech LED lights may soon be more common as more Asian manufacturers pick up on the innovation.

Automotive lighting manufacturers are aiming to develop high tech and environmentally sustainable lighting for cars as growth continues into the Asia Pacific region.

But as car parts become more innovative and sophisticated, the demand for intricate repairs and skilled repairers will only increase.

With the growth in the number of passenger and commercial vehicles, the automotive lighting market is expected to flourish across the AsiaPacific region (APAC), as it is one of the largest automotive manufacturing regions globally.

The requirements for automotive lighting have changed over the years, Headlamps will impact future repairs.

Image: Tomasz Zajda/stock.adobe.com

with increased consumer awareness regarding road safety and fuel efficiency driving the demand shift towards LED front lights.

According to GlobalData, manufacturers are also exploring sensors and connected technology adoptions in the automotive lighting segment.

Against this backdrop, the automotive lighting market is expected to post a compound annual growth rate (CAGR) of 1.2 per cent in APAC during 2023-28.

GlobalData’s latest report, Global Sector Overview & Forecast: Automotive Lighting - March 2024, reveals that the size of the automotive lighting market in APAC was at 104.1 million units in 2023 and is forecast to reach 109.6 million units by 2028.

Automotive analyst at GlobalData, Madhuchhanda Palit emphasises the improvements made in automotive lighting.

“In the automotive lighting segment, industry trends indicate a shift towards LED front lighting from halogen front lighting. This shift is attributed to LEDs achieving better outputs while consuming nearly 50 per cent less wattage from the electrical system,” Palit says.

“This translates into improved fuel efficiency for vehicles. In addition, LED lights offer increased brightness and visibility area, facilitating enhanced driver visibility and reaction time by illuminating more of the road ahead, thereby contributing to better road safety.”

The market for front lighting in automobiles is dominated by LED technology. Advancements in HD xenon are also emerging as a viable alternative for front lighting due to their power efficiency, durability, and brightness.

In addition to the brightness and range of the front light, advanced technologies such as sensors are also being integrated with front lighting to provide enhanced safety and convenience features to consumers.

“The integration of sensor-equipped front lighting technologies that offer additional features can elevate the status of a car,” Palit says.

“Such technologies, however, are limited to high-priced models and are still in a niche stage. With the advent of autonomous vehicle technology, the market for connected front lighting technologies is expected to grow, further driving the advancement of front lighting technology.”

General Motors names BASF a 2023 Supplier of the Year BASF has been recognised by General Motors as a 2023 Supplier of the Year.

This year’s win marks the 17th time that BASF has been honoured with the Supplier of the Year award in the 32-year history of GM’s recognition program.

The Supplier of the Year celebrates global suppliers that distinguish themselves by exceeding GM’s standards while providing innovative technologies and achieving some of the highest quality standards in the automotive industry.

“General Motors has been a great strategic partner for us,” BASF Coatings

46 www.nationalcollisionrepairer.com.au

Division President Uta Holzenkamp says.

“Our customers are at the centre of everything that we do, and this award proves our alignment with GM and the strength of our many years of trust and collaboration.”

BASF’s Coatings division is a leading supplier of surface solutions, and supplies several different products to GM – from anti-corrosion surface treatments to a rainbow of brilliant topcoat colours and shiny clearcoats.

A global, cross-functional team from GM chooses the Supplier of the Year winners for their performance in

categories such as Product Purchasing, Global Purchasing and Manufacturing Services, Customer Care, and Aftersales and Logistics.

GM Global Purchasing and Supply Chain vice president, Jeff Morrison said the strength of the partnership helped GM deliver world-class vehicles.

“We’re honoured to partner with these top suppliers who have made notable contributions to our transformation,” he says. “Together, we’re pushing boundaries, pioneering new technologies and redefining what’s possible.”

Gold rating recognises efforts of coating giant PPG’s aim to be known as a sustainable global company is paying off with more industry recognition highlighting its inroads in its products and procurement.

PPG ranked among the top seven per cent of 130,000 evaluated companies in the latest EcoVadis gold rating.

EcoVadis is a leading third-party sustainability ratings platform and its experts evaluate companies based on 21 factors grouped into four categories: environment, labour and human rights,

ethics, and sustainable procurement.

PPG earned a gold rating in corporate social responsibility and earned “advanced” scores in the categories of environment, labour and human rights, and sustainable procurement practices.

Factors that contributed to the result include 44 per cent of PPG’s sales came from sustainably advantaged products, it reduced its scope 1 and 2 greenhouse gas emissions by 10 per cent and that 97 per cent of PPG’s key suppliers were assessed against stringent sustainability

and social responsibility criteria.

PPG Vice President-Elect, Global Sustainability said Peter Votruba-Drzal says it was a proud achievement for one of the company’s key focuses.

“We take an extremely pragmatic approach to integrating sustainability throughout our operations and within our value chain to support our own ambitions and those of our customers, he says “It is a testament to the efforts of our more than 50,000 employees and reflects our recent progress.”

Melbourne to Sydney on a single charge?

CATL claims milestone Manufacturer CATL claims to have reached a new milestone in its long distance battery.

Image: james3035/ stockadobe.com.

In what could be a breakthrough for electric vehicles, particularly in Australia where range has been a key issue, a major battery manufacturer has announced a new product with 1000km driving range.

CATL has launched Shenxing PLUS at Auto China 2024 and what they claim is the world’s first Lithium-Ion Phosphate battery that achieves a range above 1,000 kilometres.

Range for current EVs varies depending on model and price but many major brands with long range capabilities for Tesla, Mercedes Benz, BMW, Polestar and Hyundai can now claim more than 600km range on a

full charge. Lower priced models often designed specifically for urban travel, cannot take you as far but most can still manage 300-400km in range.

Nevertheless the uptake of EVs in regional areas in Australia has been slow and even though these distances would accommodate daily commutes for most people, range continues to be an issue in perceptions of electric vehicles.

But the milestone 1000km mark represents a distance greater than that from Melbourne to Sydney or Sydney to Brisbane on a single charge and could potentially change this perception.

The Chinese battery giant CATL currently provides batteries to a range of models including Tesla, Ford, Volvo and Polestar.

Lithium Ion Phosphate batteries have the advantage of being cheaper and can be charged more frequently compared to nickel manganese cobalt units which are often more energy dense, charge more quickly and perform better in cold weather.

But CATL claims a 600-km range in just 10 minutes of charging, and is able to meet “a true superfast” charging speed of one kilometre per second.

In a statement CATL released the details of its battery innovation that makes the battery denser and potentially lighter for the same output of power.

“The cathode of Shenxing PLUS is made with a granular gradation technology, which places every nanometer particle in the optimal position to achieve ultra-high compact density. The proprietary 3D honeycombshaped material is added to the anode, boosting the energy density while effectively controlling the volume expansion during charge and discharge cycles. The single-piece casing, which is an industry first, optimizes the internal space utilization, allowing the Shenxing PLUS cells to reach an unprecedented energy density level.

“At the system level, the Shenxing PLUS battery pack has a topological structure optimized on top of modulefree CTP 3.0 technology, enhancing the packing efficiency by 7 per cent.

Through breakthroughs in materials and structure, the Shenxing battery system’s energy density surpasses the 200 Wh/ kg threshold for the first time, reaching 205 Wh/kg, making ranges over 1,000 kilometres a reality.”

The National Collision Repairer 47

Global News

48 www.nationalcollisionrepairer.com.au

Image: thodonal/stock.adobe.com.

APAC was 460.8 million units in 2023.

It is forecast to reach 523.2 million units by 2028.

GlobalData analyst

Automotive analyst at GlobalData, Madhuchhanda Palit, outlines the growing concern of automotive safety.

“In the current automotive market, consumers are increasingly concerned about safety and are searching for ways to compare the safety features offered in different vehicles,” Palit says.

“One such method is to review the New Car Assessment Programs (NCAP) safety rating of a vehicle, which is based on its crashworthiness and the ability of its occupants to survive a crash, considering various parameters.”

“This rating system creates incentives for manufacturers to prioritise safety features in their vehicles, thereby boosting the active and safety systems market’s volume.”

“In 2020, Euro NCAP, Korean NCAP, and China NCAP introduced far-side crash evaluations to their rating schemes, indicating a growing emphasis on comprehensive safety assessments. Moreover, government regulations play a vital role in the sector’s growth. For instance, the EU’s updated General Safety Regulations, implemented in 2022,

Image: GlobalData.

Car crash safety rating systems like the New Car Assessment Programs (NCAP), are pushing car manufacturers to embrace new high-tech systems to ensure a higher level of trust with consumers, according to data.

Inclusion of safety elements, like far-side crash protection are just one of the emerging systems assessed by organisations like ANCAP, Australia’s NCAP, that are driving consumer choice and manufacturers plans.

The growing field of automotive safety systems is set to expand in coming years, with a range of factors contributing to heightened safety awareness.

Government regulations and consumer knowledge are contributing to a raising of safety standards in the Asia-Pacific. Various ratings systems have influenced automotive manufactures to consider higher safety parameters.

According to GlobalData, the active and passive safety systems market is forecast to post a compound annual growth rate (CAGR) of 2.6 per cent in Asia-Pacific (APAC) during 2023-28.

GlobalData’s latest report, Global Sector Overview & Forecast: Active and Passive Safety System- March 2024, reveals that the size of the active and passive safety systems market in

New rule to reduce collisions

The search for safety features will drive growth in the automotive market.

have mandated the inclusion of several advanced safety features in vehicles, with a specific focus on protecting vulnerable road users,” Palit says.

Technological advancements

Another major driving force behind the safety systems market’s growth is technological advancements. Key players in the sector are focused on improving the effectiveness of both active and passive safety systems.

For instance, ZF has developed a new technology for the implementation of centre or far-side airbags in small and compact cars, making the technology available to a wider range of customer base.

“In addition, as autonomous vehicles become more popular, the rules and regulations regarding their safety might change,” Palit says.

“This means that safety standards could evolve to become more specific to autonomous vehicles. For instance, there might be a requirement for a certain number or type of airbags in these vehicles.”

“The regulations could also consider the redundancy and failsafe mechanisms of autonomous systems, further driving the volume and technological advancements in the active and passive safety systems market.”

A new National Highway Traffic Safety Administration rule that will require automatic emergency braking on all new vehicles in the US compels repair businesses to prevent non-compliance.

NHTSA’s new Federal Motor Vehicle Safety Standard, FMVSS 127, will require AEB and pedestrian AEB to come standard by September 2029 on all passenger cars and light trucks weighing up to 10,000 pounds.

All cars will be required to stop and avoid contact with a vehicle in front of them up to 62 miles per hour. The systems must also detect pedestrians in daylight and at night.

The standard requires that the AEB system apply the brakes automatically up to 90 mph when a collision with a lead vehicle is imminent, and up to 45 mph when a pedestrian is detected.

NHTSA expects the FMVSS No. 127 will significantly reduce rear-end and pedestrian crashes, saving at least 360 lives and preventing at least 24,000 injuries every year.

NHTSA also says AEB and pedestrian AEB will significantly reduce crashrelated property damage and associated costs.

SEMA says in a news release that it provided extensive comments to NHTSA in response to the agency’s proposed rulemaking in August 2023.

“Although the final rulemaking focuses on vehicle manufacturers,

Image: Zaleman/stock.adobe.com.

Consumer choice drives safety system growth

NHTSA concluded that alterers and repair businesses are obligated to prevent non-compliance with FMVSS 127 created by this final rule,” the release said.

“The rule provides some flexibility in terms of compliance for law enforcement vehicles.”

The rule distinguishes differences in the applicability of FMVSS’ according to the Safety Act. Repair businesses are prohibited from knowingly making any part of a device or element of design installed in or on a motor vehicle inoperative that complies with an applicable FMVSS, NHTSA wrote in the rule.

This means that if safety systems were operable and properly calibrated before a collision, the rule intends for repairers to return the vehicle to the same working order.

This likely will be necessary

knowledge to keep in mind when restoring future safety systems post-loss.

Alterers are to ensure that altered vehicles conform to FMVSSs affected by the alteration(s) and place a permanent label on the altered vehicle identifying the alterer and the date of alteration.

The final rule didn’t include SEMA’s recommendation that automakers be required to share specific information, such as diagnostic codes, with consumers, according to the release.

SEMA Garage and Government Affairs staff are reviewing the final rule to better understand how it will impact its members.

In 2022, the Insurance Institute for Highway Safety (IIHS) and the Highway Loss Data Institute (HLDI) petitioned federal regulators to require pedestrian AEB on passenger vehicles that work well in the dark.

BASF opts for new leadership at AGM Global chemical and coatings giant has finished up its AGM with new leadership to steer the company forward.

Dr Markus Kamieth will take over as the new CEO and the new Chairman of the Board of Executive Directors of BASF SE. At the Annual Shareholders’ Meeting in Mannheim, Germany, outgoing Chairman Dr. Martin Brudermüller presented his successor with a cycling

jersey printed with the BASF logo.

Kamieth obtained his doctorate in organic chemistry at the University of Essen in 1998 and started his career at the company one year later.

He has been a member of the Board of Executive Directors of BASF SE since 2017.

Brudermüller worked at BASF for 36 years and was appointed to the Board of Executive Directors in 2006 and became Chairman in 2018.

Dr Markus Kamieth and Dr. Martin Brudermüller.

Image: BASF.

The National Collision Repairer 49

OEM News

Design innovation aims to lower insurance costs As insurance policies rise to meet technology, one Chinese manufacturer is hoping better technological insight at the design stage will make their cars more insurable.

Chery Automobile has partnered with UK based risk-intelligence institute Thatcham Research aimed at delivering a concept called ‘Insurability

by Design’ on all new models launched across the globe.

Chery is a relatively newcomer o Australia with an establish market in the UK and EU. Thatcham Research will consult with Chery teams on effective regional repair methods production.

The programme aims to consider the integration of safety, security, and sustainability-focused design and how they meet the economic realities of insurance and repairability.

The partnership signed in China this week is reportedly the first of its kind for the automotive risk intelligence company, as it continues its mission to integrate repairability into early-stage vehicle design.

At is basis is a shift towards

considering the cost of a vehicle to the consumer over its life span and efforts to balance innovation and insurability.

Increased technology in vehicles is one of the factors driving increased repair costs and in-turn insurance premiums.

Electric powertrains and advanced driver-assistance systems (ADAS) are just some of the factors the repair industry is dealing with while also experiencing a critical repair skills shortage.

Thatcham Research head of automotive Ben Townsend, says Chery is anticipating the needs and challenges of the future and addressing them today, creating a better total cost of ownership experience for its drivers., “The goal is to ensure that Chery vehicles coming off the production line are as insurable as they are innovative, bridging the gap between cutting-edge design and practicality in maintenance and repair.

“We are thrilled to collaborate with Chery to bake repairability into the DNA of vehicle design from the get-go.”

Ford partners with Evie on network Thatcham Research automotive risk intelligence specialists collaborating with Chery engineers to make recommendations on potential enhancements to vehicle design, based on reporting of vehicle damageability performance against international RCAR standards.

It will also include dedicated vehicle research with a view to producing BS10125 compliant repair methods to service the most common repairs required in the UK and European market.

In addition, Thatcham Research will work with Chery to prepare all new vehicles to meet the requirements of the New Vehicle Security Assessment (NVSA), with virtual and physical testing to scope “theft of” and “theft from” risk, making practical vehicle design interventions where required.

Thatcham Research plans are also aimed at the sustainability of a vehicle with consideration for integrating repairability and parts accessibility to minimise downtime and costs, along with meeting international safety and security requirements.

New CEO to steer Mercedes

Jaime Cohen brings a wealth of experience in Latin America to his role.

Image: Mercedes Benz.

50 www.nationalcollisionrepairer.com.au

Mercedes-Benz Australia has chosen a new CEO who can draw on a distinguished and diverse background as a senior executive.

Jaime Cohen, 59, takes over the reins from outgoing CEO Florian Seidler after five-years as the CEO of Mercedes-Benz Mexico.

Cohen also held the role of Head of Sales and Marketing, Latin America, with responsibility for both Latin America and Caribbean markets.

Born in Mexico and holding dual Mexican and US citizenship, Mr Cohen brings a wealth of leadership experience

and 35 years of automotive industry knowledge to the role.

Prior to heading up Mercedes-Benz Mexico from 2019 to 2024, he held the dual roles of CEO and Managing Director of Commercial Vehicles for Daimler Colombia from 2017 to 2019.

Cohen said he was delighted to be invited by Mercedes-Benz to head up its Australian and Pacific operations.

“Every new market brings exciting opportunities but above all, I feel privileged to be working in such an important and successful region for Mercedes-Benz.”

Ford hopes the partnership will add convenience and security to potential EV owners. Image: Summit Art Creations/stock.adobe.com.

There is good news for electric vehicle buyers, with Ford Australia offering new charging options to customers at home and on the road.

Ford Australia is collaborating with EV charging provider, Evie Networks, to offer new charging options as the country’s demand for electric vehicles and charging points increases.

Ford Australia wants a strong uptake of smart home charging solutions, bolstered by an expansive, and reliable, public charging network such as that provided by Evie Networks.

With a national network of installers, and fast chargers in every state across

more than 230 locations, Evie wants to accelerate EV adoption in Australia.

The EV Charging Package allows owners that can install the home charger, the ability to leave their home each day with a fully charged battery by plugging in overnight. The EV Charging Package includes a Teltonika Teltocharge 7.4kW single-phase wallbox, 5-meter tethered cable with Type 2 connector, and a smartphone app enabling charge scheduling, along with remote monitoring and control.

The EV Charging Package is available to both new and existing Ford customers, and is offered from $2,580,

including the hardware, standard installation and $400 worth of free charging at any of Evie Network’s more than 230 public fast charging locations nationwide.

The collaboration with Evie Networks leverages the expertise of an EV charging specialist, providing customers with a convenient option for home and journey charging.

Ford Australia’s general manager of electric vehicles, Myles Hartley outlines the benefits of the charging system.

“When living with an EV, having a home charger installed makes life so simple. You simply drive it each day and plug it in at home like you would a smartphone,” Hartley says.

“You get all the benefits of having a fuel bowser in your garage, able to fill up your car cheaply and easily overnight.

“Collaborating with Evie for this package allows Ford customers a stressfree installation process, plus the added benefit of $400 of public charging credit on their massive national public network for when Ford EV owners need to travel interstate in their car.”

The $400 Evie public charging credit can also be used in the interim period between purchasing the home charger and final installation being completed and is valid for 12 months from the point of purchase.

Hyundai boost used car warranty Hyundai wants to extend its reputation and customer support to the used-car market with an extended warranty as the cars change hands.

The Hyundai Promise Certified PreOwned Program, launched in May, aims to offer customers levels of quality, value and peace of mind by giving customers the benefits of an extra year of factory warranty cover and an extra year of Premium Roadside Support.

To be eligible for Hyundai Promise, pre-owned Hyundai vehicles must

meet age criteria and an odometer under 120,000km, as well as having a complete Hyundai dealer service history.

Eligible pre-owned Hyundai vehicles then have to meet a digital 118-point inspection by a factory-trained technician to be certified and enrolled into the Hyundai Promise program.

“We are excited to announce our first-ever Certified Pre-Owned vehicle program in the form of Hyundai Promise,” Hyundai Motor Company

Australia Chief Executive Officer, Ted Lee says.

“Hyundai Promise mirrors the experience of buying a brand-new Hyundai by bringing protection and peace of mind to the purchase of highquality Certified Pre-Owned vehicles, as well as giving customers additional factory warranty and Premium Roadside Support,” he said.

Customers will be able to search for Hyundai Promise certified vehicles via a new dedicated online portal.

The National Collision Repairer 51

Custom Corner with Cliff Chambers

PLYMOUTH AAR ‘CUDA 340

Ride a wild pony

BEING LAST to join the Ponycar party should have given Mopar’s Challenger and ’Cuda an advantage over older designs. No such luck, as the designers of both models stuck with heavy front-end weight bias, a live rear axle and Chrysler’s signature torsion-bar suspension.

Engines of up to 7.4 litres made these the most powerful mainstream Ponycars, but not necessarily the fastest or most rewarding for drivers.

The 5.5-litre AAR (All American Racers) version appeared after other ’Cuda models and was in production for just five weeks.

It was lighter and better balanced than the big-block cars and delivered similar performance. Basic engines exactly matched the Boss 302 Mustang’s 290bhp output and ’Cudas with four-speed manual transmission would see 6.7 seconds for the 0-60mph (097km/h) sprint and a quarter mile (400m) in 14.8.

With 2724 cars built, AAR ’Cudas are difficult to source in the US and almost impossible here. Still not ridiculously expensive though.

A record price of US$280,000 was paid during 2023 for an exceptional and completely original car, but others in decent order sell for US$110-130,000.

America embraced the Mustang in a way not seen since Henry Ford put the world on wheels with his Model T. It all started in April 1964 when Ford displayed a new compact coupe that it hoped would compensate for sad sales of the conservative Falcon. Knocked over in the rush was never a more appropriate phrase.

Within five months, 135,000 of Lee Iacocca’s ‘secretary’s car’ had been sold and 93,000 of them were V8s. A year later there were 553,000 more Mustangs on global roads and a new word had

entered the language – Ponycar.

Other USA manufacturers were moving mountains in order to share in the bounty, but the Mustang had come first and it got to set the agenda for other models. Up front was plenty of space for the biggest engines from various manufacturers and under the tail went all kinds of devices, designed to give Ponys some traction. They had to be cheap too.

In late 1966 when Chevrolet displayed

its Mustang hunting Camaro, a basic six cylinder coupe cost $2466 with a 327 cubic inch V8 only $92.77 extra.

Which Ponycar will work best for you is difficult to judge. All are similar in size and concept, with rudimentary suspension and not much attention paid to brakes or safety measures. However, with such a variety of body shapes, engine options and equipment, they fill quite different gaps in a volatile market.

FORD MUSTANG BOSS 302 AUSTRALIANS who followed motorsport in the early 1970s would tell you that the only Mustang worth having was a red one, with ‘CocaCola’ stencilled down the sides and a fixated Canadian at the wheel.

Allan Moffat’s Mustang Boss 302 was for certain an extraordinary car, being one of seven made, and likely prompted people who saw it to go looking for any kind of Mustang there was in the used market.

The Boss 302 used a 4.9-litre engine and was eligible for US Trans Am racing. They were similar in some respects to the 302 used here

by XT GT Falcons, but Boss versions with 38 per cent more power took no prisoners.

The small-block engine ran a 780cfm Holley carburettor, feeding cylinders that ran at 10.5:1 compression and produced 290bhp (215kW). Four-speed manual was the only transmission and disc front brakes were included.

Boss 302s were never common in Australia as new cars, ensuring most we see kept their original left-hand drive configuration. Despite scarcity, the Boss isn’t expensive; most in our market are $100,000 cheaper than an XY GT Falcon.

CHEV CAMARO RS/SS396 CAMAROS WITH the big-block 6.5-litre ‘396’ engine do stretch the bounds of Ponycar equivalence, but not to the same degree as a 440 cubic inch ’Cuda or Ford’s own Boss 429.

The 6.5-litre V8 was stock fodder in the Chevelle and full-sized Impala, producing 245kW and ensuring the 1520kg Camaro SS with a four-speed ran the standing quarter mile (400 metres) in 14.5 seconds.

RS/SS Camaros with the 396 engine are rare cars. Out of the 34,411 Super Sports Camaros built for 1967, fewer than 10 per cent had the big-block engine.

Fewer still would come with the RS dress-up package of concealed headlamps, upgraded interior and fake air intakes.

A big help to handling were uprated chassis components intended to modulate body roll and overcome problems experienced by cars with single-leaf rear suspension.

SS trim and the 396 cubic inch engine were available in the Camaro coupe or convertible, with one such soft-top serving as Pace Car for the 1967 Indianapolis 500. Don’t waste time looking for street-spec examples though, because only 104 replicas were made. Quality coupes aren’t cheap anymore, with an excellent car scheduled for sale during March 2024 at an estimated US$140-180,000.

MERCURY COUGAR XR7 MERCURY’S elegant Cougar with its downsized Thunderbird looks barely qualified as a Ponycar, but from 1967 it filled a market gap that Ford wouldn’t plug until 1969 when adding a Grande version to the Mustang range.

Six-cylinders weren’t an option in the Cougar. The smallest motor was a Mustang-sized 4.7-litre V8, with a four-barrel 4.7 or big-block 390 V8 optional.

Three-speed manual transmission was standard, with four-speed manual listed as the stock XR7 transmission. However, virtually every one of the 27,221 XR7s built during 1967 would have been automatic. Basic Cougars carried a $2781 price tag, with the XR7 costing $230 more.

The Cougar wheelbase was 76mm longer than the Mustang’s and hidden headlights were its most prestigious feature, along with a more ostentatious dash layout and separate front seats.

XR7s are the version most likely found in Australia, and with the 390 engine rather than a basic 289. Although bigger and better equipped than a Mustang, Cougars tend to be 30-50 per cent cheaper, which means saving $30-50,000 if you choose an XR7 over a 390-engined Mustang GT.

AMERICAN MOTORS AMX AMC’S JAVELIN coupe was the more direct Mustang rival, but when looking at rivals to our chosen Boss 302 representative, an AMX is the better fit.

Even in the USA, the AMX isn’t common but nor is it particularly expensive. The cars were built from 1968-70, with total production of 19,134. Of those, around half (10,202) had the 390 cubic inch V8, but even cars with the 4.7-litre 290 V8 would top 200km/h.

Painted patriotically in red, white and blue, a modified AMX driven by Land Speed Record holder Craig Breedlove set a 189mph (304km/h) two-way record on the Bonneville Salt Flats, with a one-way top speed of 200mph (322km/h).

Australia saw just 24 AMXs from the 1969 build. Those cars, as did our stocks of the longer and more conservative Javelin SST, arrived in CKD crates at Australian Motor Industries’ Melbourne assembly plant and sold quickly through AMI dealerships.

Other cars over the years may have arrived LHD from the USA, where good-quality AMX 390s remain easy to locate and typically cost US$45-60,000.

IMAGES: FORD/CHEVROLET/CHRYSLER/AMERICAN MOTORS CORPORATION 52 www.nationalcollisionrepairer.com.au

The National Collision Repairer 53

SYDNEY JUNE 2024 Special19 Feature

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What will you get with your Rewards+ Rewards+. It gives Members the Points? opportunity to use Symposium their reward points The National Collision Repairer For more information about Rewards+ to buy (almost) anything they want. will provide an opportunity to discuss key issues facing Whereas before you could only spend visit capricorn.coop and if you’re a the collision repair industry, andonhow we available can address Member login to MyCap to view your Rewards Points products points balance. on the platform, Rewards+ allows you these to ensure industry longevity and success. *Under Rewards+, Members can to purchase items that aren’t, as long as request to redeem their Rewards they’re tangible products (not services Points for rewards they nominate that or travel), worth more than $5000, fit within certain criteria as determined and you have the full value of the item

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Image: Capricorn.

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