National Collision Repairer March 2023

CollisionRepairer MARCH 2023

www.nationalcollisionrepairer.com.au

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News, views & information for the Collision Industry Professional

ACKNOWLEDGED BY THE INDUSTRY AS THE LEADING MAGAZINE

We remember Max Chanter, one of the industry’s true gentlemen Andrew Minns discusses Hyundai’s current and emerging technology I-CAR Australia opens its all-new Melbourne Training Academy

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Editorial with Joe McFadries

Systems A critical part of our industry since 1913 It’s a strange world in which we live, surrounded by all sorts of systems and processes that, among other things, are designed to make our lives more efficient.

Systems are all around us, often in not-so-obvious ways, from the standard process your barista uses to make dozens of coffees each morning without missing a beat to how you move cars through your body shop. It is, of course, important to get the systems and processes established before introducing technology that automates them – get the basics right.

In the automotive industry, a great many of the systems are technology-driven, such as iBodyshop’s fully integrated body shop management system, the advanced technology on today’s cars that make driving safer, and the interconnectivity made possible by the Internet of Things. Have you ever stopped to ask yourself, “How did we ever manage without great systems – or even computers?” Life must have been so inefficient and clunky – or was it?

In 1913, Henry Ford revolutionised the automotive industry with the first moving production line. This system allowed Ford to become more efficient and cost-effective and enabled him to bring cars to the masses. This systemisation came some 30 years before the invention of ENIAC, the first programmable, electronic, general-purpose digital computer. Henry had great systems, no computers, and was definitely not clunky. He was able to sell the Model T for $260 in 1925 – approximately the equivalent of $4,500 today. Go figure.

So, continue to renew the systems and processes that work for you, and embrace the technology as it will redefine how you will fix motor cars in the coming years.

Turning to this issue, we speak with Andrew Minns, Hyundai Australia’s recently appointed National Parts and Accessories Business Manager, about the new and emerging technologies on their vehicles, such as electrification, autonomous vehicles and connectivity. Andrew has spent his career in collision repair and is eminently qualified to discuss these technologies and share his views on how they will impact the collision repairer.

In addition, Barry Edney discusses some of the emerging technology trends in the UK, such as customer “centricity”, connected vehicles, smart factories and sustainable mobility.

Barry points out that adjusting to these changes will be difficult, and additional investment in tools and technology will be required to adapt.

We also attended I-CAR Australia’s first open day for 2023 at the all-new Melbourne Training Academy, where the level of support reinforced that I-CAR is indeed the preeminent post-qualification training body in the country. We

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also hear from PPG’s John Hristias on how to deal with stone chips by having best practice refinish processes, and Axalta’s Mark Latham gives us a timely reminder of the importance of 5S in the workplace.

Once again, Owen Webb reports directly from Perth Motorplex on an incredible Motorvation 37, which was another fantastic event, with over 500 entrants and every campsite and trader site sold out. This month’s OEM Snapshot takes a selected look at what’s happening in the world of the global manufacturers.

We introduce Dee Htoo, a third year automotive refinish apprentice at Fix Auto Morley, as our most recent Future Leader of the Industry. And from the USA, John Yoswick brings us tips on attracting and retaining new talent. Of course, we also have all the latest local, global and product news to keep you up to date with what’s happening in our great industry.

Finally, following the recent passing of one of the industry’s true gentlemen, Max Chanter of Lemax Body Repairs, we bid farewell with a look at some of the more memorable moments of his career and how he came to be so loved throughout the industry.

Stay safe and well, and as always, happy to chat.

The National Collision Repairer magazine – Making a difference in our industry

“Staying Connected” To receive our weekly e-newsletter sign up at www.nationalcollisionrepairer.com.au or email: josephine@nationalcollisionrepairer.com.au

The National Collision Repairer – 1

Contents LATEST NEWS 4

Local News The latest industry news and views from around the country as we wind up the first quarter – already!

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Tech Tip PPG’s John Hristias explains how best to deal with the never-ending issue of stone chips.

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I-CAR Update and Training and Events All Ford Day RockyNats Meguiar’s MotorEx.

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Product Showcase Yet another selection of great products specifically designed to enhance your business.

SPECIAL REPORTS 12

Remembering Max Chanter We look at some of the more memorable moments of Max’s career as we bid farewell to a true doyen of the industry.

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Technology Andrew Minns discusses Hyundai Australia’s current and emerging technology and how it’s shaping the collision industry landscape.

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Industry Event I-CAR Australia’s first open day for 2023 was held at the all-new Melbourne Training Academy, where many of our industry’s key players displayed their latest industry offerings.

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Europe Insight Barry Edney takes a thorough look at emerging trends for 2023 from the major OEMs to get an understanding of what is (or will be) new in the automotive world.

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EDITOR: Joe McFadries 0458 588 333 joe@nationalcollisionrepairer.com.au

Global News Keeping you up to date with a selection of industry news and information from around the world.

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OEM Snapshot

DIGITAL EDITOR: Josephine McFadries 0406 421 902 josephine@nationalcollisionrepairer.com.au

SUB EDITOR: Joanna Dolan

ART CONSULTANT: Chris Stone (Stone Dezine) 0407 939 668 chris@stonie.com.au

ADVERTISING SALES ENQUIRIES: Joe McFadries 0458 588 333 joe@nationalcollisionrepairer.com.au

Josephine McFadries 0406 421 902 josephine@nationalcollisionrepairer.com.au

PUBLISHED BY: JMF Solutions Pty Ltd PO Box 1258, Kyneton Victoria 3444 0458 588 333

Another great summary of some of the “goings-on” inside the world of the automotive manufacturer.

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Future Leader of the Industry We introduce Dee Htoo, a third year refinish apprentice at Fix Auto Morley in Perth.

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Tech Talk

PUBLISHING PARTNERS

CollisionWeek

Axalta’s Mark Latham discusses how to keep your workshop clean and tidy using “5S” principles.

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HAMMER &DOLLY

Custom Corner Owen Webb brings us all the great news, stories and pics from behind the scenes at Motorvation 37.

Stateside

2023

Collision Repair A s s o c i a t i o n the benchmark for quality

AUTOMOTIVE R E F I N I S H E R

With a dearth of new talent in the U.S. collision repair industry, an expert panel discusses attraction and retention strategies.

DISCLAIMER – The National Collision Repairer is published by JMF Solutions Pty Ltd, PO Box 1258, Kyneton Victoria 3444. This publication is copyright. Apart from any fair dealing for the purpose of private study, research, criticism and review under the Copyright Act (1968), no part may be reproduced by any process without written permission. Enquiries should be addressed to the publisher. The publisher believes all the information in this publication to be correct at the time of printing, however is not in a position to make a guarantee to this effect and accepts no liability in event of any information proving inaccurate. Prices, addresses and phone numbers were, after investigations and to the best of our knowledge and belief, up to date at the time of printing. It is also not feasible for the publisher to ensure that advertisements which appear in the publication comply with the Competition and Consumer Act (2010). The responsibility must therefore be on the individual, company or advertising agency submitting the advertisement for publication. Whilst every endeavour has been made to ensure complete accuracy, the publisher cannot be held responsible for any errors or omissions. Copyright � JMF Solutions Pty Ltd ACN 117 914 235

2 – CONTENTS

Local News Symposium2023 – Save the date!

The National Collision Repairer’s symposium is back, and Symposium2023 will be held in Sydney on Friday, 2 June, so lock it into your diaries.

Symposium2023 will be a combination of keynote speakers and highly interactive panel discussions featuring representatives from manufacturers, repairers, technology leaders, industry innovators and other stakeholders.

Key topics will include the latest developments from global manufacturers, the electrification of our car parc, the impact of the rapidly changing technology in today’s vehicles, and their impact on the collision repair process.

We will also provide an update on the ever-changing industry landscape from a structural and a legislative perspective.

Of course, there is no escape from the perennial challenge of attracting and retaining the next wave of industry technicians. Therefore, we will look ahead and discuss how we can address the industry’s technician shortfall. Make

no mistake – we are in a “war for talent” with every industry offering a trade career. Therefore, we must offer a compelling argument and ensure it reaches the decision-makers.

Hear from our Entrepreneurial Women in Automotive, our Movers and Shakers and, of course, our Future Leaders of the Industry, all of whom are well placed to discuss the current challenges and opportunities in our industry and how we can best navigate the evolving landscape in 2023 and beyond.

Whether you are a collision repair professional, a supplier to the industry, or a stakeholder representing a broader client base, this is your chance to hear from those at the sharp end of what’s happening in our industry.

We encourage you to take this opportunity to hear what the experts have to say, share your own views, and connect with the presenters and your peers during the opening networking lunch.

Stay tuned for more information, but for now, “save the date”!

The award of a lifetime – Call for nominations In early June, we will come together once again to recognise the contributions of those who have made the industry what it is today, those who continue to go “above and beyond the call of duty”, and those who are truly shaping the future of our industry.

The National Collision Repairer Lifetime Achievement Award is based on the same principles as the US Collision Industry’s Hall of Eagles. It is recognised as the most prestigious honour a collision industry professional can receive in Australia.

Our awards were founded in 2007, and since then, we have inducted 54 industry leaders onto the Honour Roll, including collision repairers, equipment suppliers, coatings suppliers, insurers and TAFE teachers. Included on the honour roll are five international recipients who have not only developed the industry in their home countries but also left an enduring mark on the Australian collision industry landscape.

We are proud and privileged to continue the tradition.

Of course, this is only possible with

the support of our sponsors, many of whom have been with us since the inaugural awards and, once again, we take this opportunity to express our gratitude to the individuals and their organisations who support this initiative that truly does “honour the past”.

The announcement and presentations will take place at the exclusive 17th Annual Lifetime Achievement Awards presentation

dinner on Friday, 2 June, in Sydney, followed by a special report on the occasion to recognise the inductees in the July issue.

Nominations are now open, so if you know someone who has been in the industry for 20 years and made a contribution to the industry beyond the scope of their local area that is also beyond the scope of their employment, we’d love to hear from you.

Past inductees from the 2022 awards.

To obtain a nomination form, contact Joe McFadries on Tel: 0458 588 333 or visit: https://www.nationalcollisionrepairer.com.au/lifetime-awards/ 4 – LOCAL NEWS

Local News Capricorn heads into 2023 stronger than ever Australasia’s largest automotive cooperative, Capricorn Society Limited, heads into the new year bigger, stronger than ever before, and with a strong focus on the future ahead.

Exceeding the 25,000 member milestone across Australia and New Zealand in 2022, Capricorn continues to generate outstanding sales and profits for its Members and resulting benefits for more than 2,000 Capricorn Preferred Suppliers.

More than 2,680 new automotive service and sales businesses joined Capricorn in 2022, with Member purchases from Capricorn’s Preferred Suppliers growing by 13% to an outstanding total of $2.93 billion during the year.

As Capricorn’s Members are also its shareholders, these record sales results have resulted in direct financial benefits paid to them by way of dividends, Capricorn Rewards points, trade account rebates and Capricorn Mutual loyalty rebates.

According to David Fraser, Capricorn Group CEO, Capricorn’s ever-growing

membership and outstanding sales success in 2022 were directly aligned to integral improvements made across the group’s leadership and operations.

“We implemented a new Capricorn Group strategy last year that included a deeper focus on people and culture, along with a lens on the benefits of innovation for our continued future success. As is the case with such an intrinsic focus on our operations across all divisions, some important changes have been made to our organisational structure and role responsibilities,” said Fraser.

“It is a very exciting time for Capricorn and our growing member base across Australia and New Zealand, along with the outstanding people who have joined Capricorn and contributed to its remarkable success. We are proud of the calibre of the people we have attracted over the last two years.

It is an excellent reflection of our strength and our brand reputation in the market,” he added.

Capricorn Members’ lives are improved by supporting them in

building stronger businesses and providing access to the highest quality parts from Australia and the world’s leading automotive component manufacturers, all purchased via the one trade account.

Capricorn also supports its Members through business insurance, financial services, automotive service data and business research designed to assist Members with every facet of their business operations.

To find out more about joining Capricorn, visit www.capricorn.coop.

Capricorn Group CEO, David Fraser.

2023 Capricorn Rising Stars nominations now open Nominations are officially open for Capricorn Members to nominate their outstanding apprentices as Capricorn Rising Stars. This is an opportunity for automotive workshops and repair centres to recognise, reward and retain apprentices for their ongoing effort and dedication. A nomination to Capricorn Rising Stars will benefit not only the individual but the whole team as it promotes and embeds a positive workshop culture that rewards commitment and passion.

As Australasia’s largest automotive cooperative, Capricorn supports businesses to thrive and be sustainable in the automotive aftermarket industry.

The prestigious achievement award recognises talented apprentices who show initiative, thirst for knowledge and commitment. The competition is open to all types of workshops and disciplines, from panel and fabrication to auto-electrical, general mechanical, heavy diesel and more.

Capricorn CEO Automotive, Brad Gannon, stated: “Encouraging and acknowledging future leaders is an important part of growing and supporting the automotive industry. We at Capricorn

6 – LOCAL NEWS

want to help our members strengthen their teams and believe that recognition and reward will help businesses attract and retain the best talent.”

Capricorn members are encouraged to nominate their star apprentices as they continue to develop their technical proficiency. Recognising an apprentice’s commitment will keep them engaged and excited about the promising careers ahead of them. Every apprentice nominated will benefit by receiving a certificate sent to their workshop.

The Capricorn Rising Stars competition highlights the importance of apprentices to the Australian and New Zealand automotive aftermarket industries. The competition also seeks to encourage new talent to join the industry, ultimately generating more qualified automotive repairers to ensure the industry’s continued future growth and strength.

Over $27,000 in shared cash and prizes is up for grabs for the top five apprentices, overall winner and nominating workshops. Capricorn thanks long-term program sponsors Castrol, Repco and the Workshop Whisperer for participating in this most valuable

automotive aftermarket industry recognition program.

Capricorn members are encouraged to nominate their star apprentices at cap.coop/stars. Entries close on 30 April 2023. Capricorn will announce the overall winner in early August 2023, with all top five finalists announced in July.

To find out more about Capricorn or to join Australasia’s largest automotive cooperative, visit capricorn.coop/join or call 1800 327 437 (AU) or 0800 401 444 (NZ).

2022 Rising Star, Marama Thompson.

CAR-O-LINER

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Local News TCR champ looking good for 2023 When Tony D’Alberto lined up for the first round of the 2023 TCR Australia Series at Symmons Plains Raceway, Tasmania, on 24–26 February, it was noticed that some things remained the same while others had changed for the better.

For his fourth consecutive year in the hyper-competitive category, he was once again behind the wheel of the epic Civic Type R racer, and both car and driver continued to wear a PPG logo. Indeed, PPG has been on the journey with Tony since he started his illustrious career as a kid in go-karts.

Thanks to his nail-biting series win last year, one of the smallest but most important changes was to replace his traditional #50 (celebrating 50 years of Honda Australia) with the #1, which proudly signifies that Tony is the reigning champ.

At the same time, his beautifully presented race car now boasts a traditional Honda motorsport look and feel with a clean, sharp, white and red scheme.

“It’s always great to start the new year with a fresh look, and after being bright and bold over the past couple of seasons, it was the right time to switch back to a traditional Honda racing livery,” said D’Alberto.

PPG is open to opportunities At the recent I-CAR Australia Open Day, PPG was on hand to highlight its partnership, which is helping the industry meet the evolving challenges of technology and techniques.

As well as the chance to check out the excellent facilities at the I-CAR Training Academy in Springvale, Victoria, visitors to the I-CAR Australia Open Day 2023 in early February could also chat one-on-one with I-CAR personnel, as well as industry training partners, including PPG. “It was an ideal opportunity to get different industry sectors together to discuss what the future looks like and think about training and upskilling opportunities to be prepared,” said Terry Noble, PPG’s refinish business support specialist.

“There is a switched-on group of collision repairers out there who are putting a lot of thought into where the industry is going and where they can invest to ensure they have an efficient and productive workplace. As well as choosing the best tools and product technologies, it’s about equipping their staff with the knowledge and skills they need to perform repairs accurately and safely. PPG shares I-CAR Australia’s vision and, with our regionwide network of training managers and training facilities, along with our strong technical support expertise, we are well placed to help make it happen,” said Noble.

“As a result, we have worked closely with I-CAR Australia to develop a range of courses covering pretty much the entire refinish process.

Whether it’s effective colour matching, dealing with exotic colour or a

8 – LOCAL NEWS

standardised, best practice polishing process, it’s about giving staff the skills and confidence to get the job done quickly and efficiently.”

On the collision centre management side, PPG also offers specialised training courses presented by PPG’s MVP Business Solutions team. After completing a course, participants don’t just get extra skills; they can also be allocated points to earn or maintain I-CAR Gold status or Platinum Individual status. “PPG was proud to be involved in the I-CAR Australia Open Day, and the whole team enjoyed meeting members of the industry to discuss, plan and develop a training culture that will lead to a better future,” concluded Noble.

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Local News Setting the standard for safe EV service and repair The Australian Automotive Aftermarket Association (AAAA) has welcomed the release of the new Australian Standard for electric vehicle (EV) service and repair.

The standard, “AS 5732 Electric Vehicle Operations – Maintenance and Repair”, contains a new safety framework for independent service and repair workshops, including workshop layout, specialised tools, and protection equipment for technicians to safely and efficiently service and repair EVs. The new standard comes at a crucial time for the aftermarket industry as it progressively gears up to be ready for the car parc transition to EVs. “Our industry is committed to national standards, and the implementation of the revised AS 5732 standard is an important resource for workshops. The standard provides guidance to technicians and business owners on how they can safely service customer EVs in a safe and

professional workshop environment,” said Stuart Charity, CEO of the AAAA. Servicing and repairing EVs will require a combination of new training, investment in insulated tools and new EV safety workplace practices.

“There is an urban myth that EVs can run forever with no technician involvement, but this is not the case. Like internal combustion engine (ICE) vehicles, EVs need servicing, and EV vehicle components encounter wear and tear,” added Charity.

Common replacement components and maintenance services that are shared between EV and ICE vehicles include electric diagnostics, safety systems sensors, brake systems, suspension componentry, windscreen glass, wiper components, cabin air filters, lighting and signal systems, air conditioning and tyres. For hybrid vehicles, which will play a significant role in the EV car parc transition,

standard ICE and drivetrain servicing and repair schedules will remain a constant for many years.

As hybrid and EVs increase their share of the car parc, consumers will likely see noticeable changes to the layout of many workshops.

The AS 5732 standard encourages the design of a distraction-free workshop zone for the decommissioning of the HV system to create a safe environment prior to any work on any HV and non-HV components.

To ensure the standard delivered a positive outcome for independent repairers and automotive parts designers

and manufacturers, the AAAA actively participated on the Standards Australia “EM-001: Electric Vehicle Operation” technical committee.

“I’d like to thank AAAA’s Lesley Yates, director of government relations and advocacy, for her robust and active participation on the EM001 technical committee, leading to a sensible and comprehensive workshop standard for Australian workshops,” concluded Charity.

To purchase a copy of AS 5732:2022 Electric Vehicle Operations – Maintenance and Repair, please visit; AS 5732:2022 | Standards Australia.

Axalta Partners with Hanwha Defense Australia on AS9 Huntsman self-propelled howitzer Axalta Coating Systems, a leading global coatings company, recently announced that Axalta Australia had been selected as the coatings partner to Hanwha Defense Australia (HDA) for the Land 8116 Phase 1 project. This will oversee the manufacturing and painting of 30 AS9 Huntsman self-propelled howitzers (SPH) artillery systems and 15 AS10 armoured ammunition resupply vehicles (AARV), commencing in 2024.

Under the new contract, Axalta will support the entire supply chain for coatings for both vehicles and provide application training, coating testing capabilities and technical support to optimise painting operations. This is the first time Axalta and HDA have partnered together, with the contract signing between Hanwha Defense Australia’s managing director, Richard Cho, and Axalta’s ANZ managing director, Steven Brett, occurring on 1 February 2023.

Michael Busch, OEM and military manager at Axalta, said: “The signing of this contract with Hanwha Defense Australia provides further confirmation that Axalta understands the quality requirements, challenges and inherent risk to manufacturers supplying the defence industry. We are extremely proud of our new partnership with Hanwha and look forward to supporting them when local production begins in Geelong at the Hanwha Armoured Vehicle Centre of Excellence in 2024.”

1 0 – LOCAL NEWS

Axalta’s specialist military team have worked closely with Hanwha in Australia and Korea, demonstrating Axalta’s range of military coatings, specialist application training and ongoing technical support to meet the highest standard required by the military.

Production of both AS9 and AS10 will take place in a purpose-built 32,000 sqm factory known as the Hanwha Armoured Vehicle Centre of Excellence (H-ACE) in the greater Geelong region of Victoria.

The teams get the partnership underway.

AMA Group updates the market on the December quarter AMA Group Limited has provided its unaudited Quarterly Cash Flow and Activities Report for the quarter ended 31 December 2022.

Summary of cash position AMA Group ended 2Q23 with a cash balance of approximately $33.3 million and unused available finance facilities of approximately $1.2 million. The group used net cash from operating activities of about $5.1 million, including the impact of $5.4 million further investment in inventory build within the supply business and continues to progress the group’s stated strategy.

AMA notes an upward trend in the underlying cashflows from 1Q23 (excluding corporate tax refund) to 2Q23. This is reflective of the FY23 transition year, and the group is pleased to see the impacts of pricing activities and network optimisation beginning to flow.

AMA Group expects to satisfy its covenant testing requirements for 31 December 2022.

Business summary In November, the group reached an agreement with its largest customer, Suncorp, regarding the pricing of services provided by Capital S.M.A.R.T for the period 1 October 2022 to 30 June 2023.

Ongoing engagement between the group and insurer partners has resulted in further pricing increases outside the Capital S.M.A.R.T network as the group continues to work with insurer partners to ensure pricing alignment in the current inflationary environment. Further, the group reached agreement with two insurers for the return of a meaningful portion of repair volumes where a mutually satisfactory agreement was not reached during the initial pricing negotiations. These agreements have come at terms generally consistent with those initially sought.

The group confirmed a renewed 10year partnership for the continued supply of BASF’s automotive paint technology across the entire AMA Group network. This new agreement extends the existing contract by two years and improves the alignment of paint supply costs to the operating cash flows of the associated repairs.

Following network optimisation activities, team members were

redeployed across the group’s broad operating network. Further, in response to strong demand, Capital S.M.A.R.T. converted three existing AMA Group sites to increase its coverage across Australia.

ACM Parts set a record for daily parallel import sales in November, building on the previous record set in October. The aftermarket parts expansion continued, with sample direct import parts landing during the quarter and quality assurance processes commenced in advance of placing orders to expand supply.

Strategies to combat the labour shortage continued with a focus on recruitment and retention during the quarter. International recruitment saw a targeted drive, resulting in more than 70 international hires during the quarter. In addition, 44 new apprentices commenced, with approximately 350 engaged across the network.

FY23 and FY24 guidance The group reaffirmed FY23 guidance of $70–$90 million normalised post-AASB 16 EBITDA and FY24 guidance of $120–$140 million normalised post-AASB 16 EBITDA.

AMA Group CEO Carl Bizon.

Australia must not follow the European Union’s lead

MTA SA NT CEO, Darrell Jacobs.

After the European Union passed a law effectively banning the sale of new petrol and diesel cars by 2035, Australia must not follow this same approach according to the Motor Trade Association SA/NT. The MTA is calling on the Federal Government, and its state and territory counterparts, to not implement a similar blanket ban. “Care needs to be taken to not unfairly penalise drivers for a lack of electric vehicle availability or affordability,” MTA CEO Darrell Jacobs said. “The European market is uniquely different to Australia’s and our focus should be on reducing emissions through technology agnostic principles.”

Jacobs said the upcoming National Electric Vehicle Strategy should not adopt similar short-term benchmarks which would affect the trade-in value of existing cars. “If a 2035 ban was introduced in Australia, the trade-in value of petrol and diesel models would plummet and make it difficult for motorists to upgrade to an electric vehicle,” he said. “This is why we need a national strategy that incentivises EVs and equally ensures we reduce our emissions without punishing motorists.”

Jacobs points out that even if Australia could achieve greater than 50% of new car sales in 2030 being electric, there would still be 17 million internal combustion engine vehicles out of the 20 million cars on our roads.

“Australia also requires a comprehensive and fit-for-purpose rapid charging network and a reliable national energy grid to meet this future demand.

Government funding support will also be required to equip the existing automotive workforce to know how to safely sell, service and repair EVs.” The European Union formally mandated cuts to car emissions by 100% by 2035.

The National Collision Repairer – 1 1

Special Report

My way Remembering Max Chanter FOLLOWING THE RECENT PASSING OF MAX CHANTER, WE TAKE A LOOK AT SOME OF THE MORE MEMORABLE MOMENTS OF HIS CAREER AND HOW HE CAME TO BE SO LOVED THROUGHOUT THE INDUSTRY. I first met Max when I re-joined the industry in 2009, ironically the year that AAMI discontinued its contract with Max’s own company, Lemax Body Repairs. I distinctly recall that during this difficult period, Max’s main concerns were for his staff, not himself, which I was to discover was the true mark of the man and his character.

Back when it all began, Max studied accounting and methods engineering, but he spent the first 12 years of his career in human resources at Spalding sporting goods, honing the people skills that would make him so successful throughout his career.

Following a short stint as a trainee in Woods Williams’ furniture business, Max’s first day in the collision repair industry was with Woods Body Repairs. He spent only seven months in their Richmond

panel shop before moving to Woods’ Northcote to run the shop. Over the next 16 years, Max ran several successful businesses within the Woods Group, progressively expanding the network in the northern suburbs of Melbourne.

In 1997, following a significant reorganisation of the Woods Group, Max and the then finance director, Leon, acquired the Woods Preston business, and Lemax was born. Leon didn’t stay long in the business, but Max stayed the course and successfully ran Lemax for 12 years, building a strong relationship with AAMI until the contract came to an end in 2009.

Although some in the industry suggested Max was taking a huge risk putting all his eggs in the one (AAMI) basket, at the time he reflected on what – in his own words – “was an excellent

Max Chanter at his best – up on stage.

1 2 – SPECIAL REPORT

contract that enabled Lemax to stay in business, which would not have been possible had I not made that arrangement with them.” He also pointed out that AAMI always honoured its side of the agreement.

Ironically, it was also in 2009 that Max was recognised by his peers when he was inducted onto the National Collision Repairer Lifetime Achievement Award Honour Roll. In presenting the award, David Newton-Ross said: “I have known Max for almost 30 years, and in that time I have never heard him say a bad word about anyone, nor hear anyone say a bad word about him.

Three things that say so much about him are respect, commitment and enjoyment – I am proud to call him a friend!”

Max, never short for words, said: “Past inductees have contributed to the industry for decades, giving so much of their time and knowledge to further the advancement of the trade, from a cottage industry to what has become a very sophisticated, efficient and sought-after area of almost everybody’s daily life. I am so honoured to receive this award.” He was then able to compose himself and thanked the organisers, sponsors, voters and guests for their support and encouragement over the years, stating, “It is indeed an award of a lifetime.”

Following Max’s retirement from running his own business, he continued his involvement in the industry through the Independent Body Repair Group, which was originally formed in 1992 as a group for ex-Woods Group employees who were struggling in the recessionary periods during the 1990s. They believed they could work together to attract more work, although this did not eventuate.

Consequently, they became a networking group of which Max was chairman for several years.

In addition, Max was a member of the Society of Automotive Engineers (SAE) for about 25 years. When he first

Taking a breather at the Collision Repair Expo.

Not sure who's mentoring who.

joined, they were a strong industryoriented association. However, that seemed to fade away around the mid1990s until he was approached to come back and become more involved at board level. Max got involved, joined the board, and became vice president and treasurer. During his tenure, they changed the direction of the SAE to become more trade-oriented.

Max continued to share his wisdom, guidance and advice. He was a longtime friend of the National Collision Repairer and, over the years, reported on a variety of industry events, bringing his unique perspective to our readers.

David Newton-Ross even nicknamed him “Scoop Chanter”!

David shared a very personal comment: “We have lost two very dear friends with the passing of Max and Judy Chanter. Not only did we get to know them through their former business, Lemax Body Repairs, but also on the many tours we did with them and with the conferences and trade events that Max would always attend. Max was a dedicated and passionate member of our industry and took every opportunity to better himself, his business, and his employees. He ensured he was up to date with issues, developments, technology, and products so that he could pass this information on to others over the years.

Vanley and I will miss them immensely, and our thoughts and condolences are with their family at this sad time.

Sadly, Max lost his beloved wife, Judy, on Christmas Eve last year. Typical of Max, he said he was so pleased that his “ticker” lasted long enough to look after Judy. Max succumbed to heart problems less than a month later. He was laid to rest on Friday 3 February at a very moving service that, in addition to Max’s family and friends, attracted so many industry people, from those he had known for most of his career to those he mentored during his career. The congregation overflowed out of the chapel.

While several people paid their respects, Max’s own words were the most poignant: Don’t grieve for me, for I am free.

I’m following in Judy’s path that she made for me. I took her hand, I heard her call, then turned and bid farewell to all.

Max was led from the chapel to the sounds of Frank Sinatra’s My Way, a fitting farewell to one of the doyens of our industry. Josephine and I again extend our most heartfelt condolences to Max’s family.

Vale Max Chanter

The final day at Lemax Body Works.

Max with his beloved wife Judy.

The National Collision Repairer – 1 3

Technology with Andrew Minns

Hyundai Motor A future-focused organisation WE SPEAK WITH HYUNDAI AUSTRALIA’S RECENTLY APPOINTED NATIONAL PARTS AND ACCESSORIES BUSINESS MANAGER, ANDREW MINNS, TO FIND OUT ALL ABOUT ITS CURRENT AND EMERGING TECHNOLOGY IN THE COLLISION REPAIR SECTOR. Introduction We kicked off the discussion with a summary of Andrew’s background. He told me that it all began in 1982 when he started his panel beater apprenticeship in North Haven, a small town on the NSW mid-north coast. It was a small panel shop at the rear of a mechanic where he worked for eight years, during which time he also did his spray painter’s ticket and became dual licenced.

“I moved to Sydney in 1992, where I worked in various shops until 1994, when I joined an independent assessing company, which turned out to be a really good grounding in the industry.

After that, I ran my own smash repair business briefly in the late 1990s before joining Suncorp Assessing from 2002 until 2011, which at that time was a good career.”

As many readers will know, Andrew then spent 10 years with a Japanese manufacturer, where he ran its Certified Collision Repair Network and Wholesale Parts Department before a tree-change beckoned. Unfortunately, it didn’t work out as he had planned, and although he Andrew Minns.

1 4 – TECHNOLOGY

has no regrets about making the move, he came back to Sydney and found his calling with Hyundai Australia.

Although he was excited about the position and the new opportunity being his strong suit, he was attracted by its global brand presence. However, it wasn’t until he got his feet under the desk that he really found out all about the organisation.

He said that the onboarding process was first class, the structure around supply is excellent, and the organisation as a whole is highly professional. “I guess I never really realised how good the Hyundai product quality is and how the technology has advanced to the point where it really is an excellent package.”

We turned our attention to one of Hyundai’s key strengths – technology.

Andrew freely acknowledged that the level of technology in the industry has come on in leaps and bounds. He also pointed out that the Hyundai of the past is so far removed from where it is today and where it is headed in the future. I asked Andrew to talk us through

Andrew back where it all began.

some of the recent innovations, starting with the fastest-growing segment, electric vehicles, and he jumped straight into Hyundai’s flagship, IONIQ 6.

Electrification The all-new IONIQ 6 electrified streamliner will deliver 614 km of range per charge, dispelling the “range anxiety” issue and enabling stress-free driving performance combined with long range.

The IONIQ 6 will be one of the most energy-efficient EVs on the market when it goes on sale later this year in Australia.

This exceptional range is made possible in large part by Hyundai’s dedicated EV architecture, the electric global modular platform (E-GMP), and the electrified streamliner’s ultra-low wind resistance. E-GMP delivers optimal electric performance, provides 800V

ultra-fast charging from 10% to 80% in just 18 minutes, and supports 400V charging without the need for additional components or adapters.

Hyundai has maximised IONIQ 6’s allelectric driving range through extensive aerodynamic design and engineering work. The vehicle’s drag coefficient of 0.21 is the lowest in the company’s vehicle line-up and one of the lowest in the industry. The model’s streamlined appearance and various design elements, such as an active air flap, wheel air curtains, integrated rear spoiler and wheel gap reducers, significantly enhance its aerodynamic performance, placing it among the sleekest vehicles worldwide.

Hyundai has made every effort to design the most efficient car in the EV segment. The focus on improving aerodynamics has helped to achieve one of the longest all-electric range vehicles available.

Connectivity We moved on to the accelerating trend towards connected cars. Andrew pointed us to Hyundai’s recently introduced Bluelink app and connected car services, which make it easy to stay connected to your vehicle, marking a step change in Hyundai’s mission to create smart mobility solutions and a better future for everyone.

With Bluelink, Hyundai vehicles are no longer just a means of transport.

Now, they’re mobile computers connected to wireless networks that provide the gateway to a superconnected intelligent lifestyle. It allows the connected car to navigate routes in real-time, automatically call for emergency assistance after a collision, remotely operate vehicle systems, and alert the user if it detects a problem.

Bluelink also brings quick access to important data, such as driving information records, and lets users keep an eye on key parts of their Hyundai, including tyres, brakes, airbags and other safety and security features. The app lets users remotely control an array of vehicle features, including door locks, climate control settings, and even turning on heated and cooled seats.

EV models take this remote-control functionality even further, allowing users to schedule battery charging as well as cabin heating and cooling.

In the event of an accident that causes the airbags to deploy, the vehicle will automatically call for help, with emergency assistance also available by pressing the SOS button 24/7, 365 days a year.

Autonomous vehicles Always with an eye on the future, Hyundai is developing level 4 autonomous driving technology based on the internally developed advanced driver assistance system, whose functionality and safety are verified through mass production and successful commercial launch.

The company has successfully trialled the RoboRide car-hailing service in Gangnam, Seoul, South Korea, utilising the IONIQ 5 battery electric vehicles with in-house developed level 4 autonomous driving technology.

Hyundai has collaborated with Jin Mobility, a Korean startup operating the artificial intelligence (AI)-powered carhailing mobility platform “i.M”. Jin Mobility operated the two IONIQ 5 RoboRide units.

Through this pilot, Hyundai collected valuable autonomous driving data and plans to further develop the level 4 autonomous driving technology to navigate safely and flexibly in complicated urban environments. To prepare for such a complicated driving environment, the group has also worked with regulators to establish a system that can connect traffic signals with autonomous vehicles, gathering copious driving data since 2019 by testing autonomous driving in the Gangnam area.

In addition, Hyundai will provide an in-house developed remote vehicle assist system to ensure safety. The system monitors autonomous driving status, vehicle and route and supports the trip with remote assist functions such as changing the lane under circumstances where autonomous driving is not feasible. Based on the level 4 autonomous driving technology, a RoboRide vehicle will perceive, make decisions, and control its own driving status, while its safety driver will only intervene under limited conditions.

Industry commitment Turning to the local industry, Andrew highlighted that the company is absolutely committed to the collision repair industry and the integrity of its vehicles. Therefore, it does not support or recommend using parallel parts, non-genuine aftermarket or alternate parts when repairing its vehicles.

Although these parts may be packaged and appear to be authentic, only genuine replacement parts that have been imported and distributed through Hyundai are backed with a manufacturer’s warranty.

Further, although it is not commonly known, all new Hyundai models imported and distributed by Hyundai are engineered, designed, and tested by the manufacturer for Australian conditions. This means

The IONIQ 6 electrified streamliner.

RoboRide IONIQ 5.

The National Collision Repairer – 1 5

Technology Hyundai Motor – A future-focused organisation Australian-specification Hyundai vehicles may vary from those found in other regions. You can be sure that when you purchase Hyundai genuine replacement parts, they are compatible with Australian-specification Hyundai vehicles and will fit right the first time, saving you time and hassle.

Hyundai is very proud of the fact that every new model sold in Australia comes with high levels of the latest active and passive safety technology.

All components of Hyundai’s collision/energy absorption system have been designed to work in harmony to protect the vehicle’s occupants whilst maintaining the cabin’s structural integrity. The supplement restraint system and associated deployment sensors must also work systematically with the energy absorption components to accurately provide critical timing for airbag deployment.

Compromising on the quality of replacement parts used in the repair of a damaged vehicle may adversely affect the operation of these critical safety systems and, consequently, the safety of the occupants in a subsequent collision. For these reasons, Hyundai strongly recommends that all collision repairers only use genuine Hyundai replacement parts acquired via their local authorised Hyundai Parts Network.

Summary So, we distilled all this down to find out what repairers can expect in the coming year. Andrew pointed to the perennial challenge in this rapidly advancing technological age in which the car parc is becoming ever more complex. He said that repairers will find it very difficult – and very expensive – to be able to provide a safe and proper repair

to every brand, which may well lead to having to make strategic decisions about the direction they want to take and who they want to work with.

While Hyundai has yet to establish an approved repairer network, it may be one of the options on its radar as its share of the car parc continues to grow and develop. Andrew added that it really is important to ensure Hyundai cars are repaired by those who are best qualified to return the vehicle to the manufacturer’s specifications. Of course, this includes the use of genuine parts.

Using non-genuine parts continues to be one of the key concerns for every vehicle manufacturer.

Andrew expects to take the lead in sharing as much information about Hyundai’s products as possible and get back to helping the collision industry as a whole. This includes repairers, insurers, and the media to promote best practices for the Hyundai brand. One of his early thoughts would be something like the trade nights that other brands have successfully run in the past – watch this space.

In closing, Andrew reiterated that he has worked in the industry across multiple sectors his entire career. He brings this experience and passion to his new role, as well as his desire to share his knowledge with as many people as possible. He said being part of the collision repair industry has never been more exciting. Being on board with the Hyundai organisation makes him even more enthusiastic about the future and the role he can play.

Editor: With such a diverse career in the industry, I have no doubt Andrew will make his mark at Hyundai as the brand takes its technology to ever greater heights.

The Bluelink app.

1 6 – TECHNOLOGY

Industry Event

I-CAR Australia Melbourne Training Academy Open Day WE RECENTLY ATTENDED I-CAR AUSTRALIA’S FIRST OPEN DAY FOR 2023 AT THE ALL-NEW MELBOURNE TRAINING ACADEMY AND FOUND THAT SO MANY OF OUR INDUSTRY’S KEY PLAYERS CAME OUT IN SUPPORT OF JASON AND THE TEAM. Chief Operating Officer Jason Trewin got things underway by welcoming sponsors, guests and visitors to I-CAR’s all-new facility, highlighting what a special occasion it was for the organisation. Many of the industry’s leading organisations were there to support I-CAR, which is undoubtedly the pre-eminent training provider to the collision repair industry.

However, before we get into the event, to set the scene, we want to remind you what I-CAR Australia is all about.

1 8 – INDUSTRY EVENT

Following a revamp of the Australian Charities and Not-for-profits Commission, I-CAR Australia became a company limited by guarantee in 2020.

It underwent massive changes in reporting responsibilities and in developing the policies that are a prerequisite of compliance. However, one thing that didn’t change was its vision: “That every person in the collision repair industry has the information, knowledge and skills required to perform complete, safe and

quality repairs for the ultimate benefit of the consumer.”

As we all know, today’s vehicles are more complex than ever, and to repair them properly after a collision requires dedication and ongoing investment in training, education and knowledge – which is where I-CAR comes in.

I-CAR training programs are uniquely created by the industry, for the industry, and the team is committed to helping collision repairers stay on top of the latest industry advancements and

Let the show begin.

Networking-a-plenty.

Team Car-O-Liner.

The PPG set up.

ever-changing training needs. Dedicated industry professionals across the country teach I-CAR’s up-to-date, rolespecific, industry-recognised programs.

The courses are offered via convenient, affordable and hands-on live classroom experiences, as well as virtual and online courses to fit into busy schedules.

You can trust I-CAR training to help you to keep customers safe, stay ahead of technology, improve business performance, reduce risk and liability, and, of course, provide career development for your employees.

So, back to the event. Not only was it a great day that showcased some of the latest innovations from the sponsors, such as 3M, Akzo Nobel, Axalta, BASF, Car-O-Liner, Ford Australia, Milwaukee Tools, PPG Industries, Pro Spot, sia Abrasives and Toyota Australia, but there were also some great discussions and practical demonstrations throughout the afternoon. Key discussion topics included electrification, the growing influence of OEM, the increasingly complex technology onboard today’s vehicles, the latest coatings

technology, and the attraction and retention of the next generation of technicians.

I-CAR Australia was proud to highlight that it partners with several of the industry’s leading manufacturers to deliver OEM-approved training programs around the country. Organisations such as BMW, Porsche, Audi and Ford have all aligned themselves with I-CAR, which speaks volumes about the organisation’s credibility and the quality of the training programs.

One of the highlights of the day was the BMW i7, which was presented

by Glen Keddie, who showcased its key attributes. This cutting-edge vehicle combines electric performance and multisensory entertainment to produce an unforgettable motoring experience.

The flowing lines transform the sheer size of the new BMW i7 into aesthetically proportioned spaciousness. Featuring BMW “Iconic Glow” crystal headlights with Swarovski crystal elements and an illuminated kidney grille, the BMW i7 radiates futuristic luxury at every angle.

Trewin summed up the event: “It’s always fantastic to bring our industry

together, and what better place to do it than at the new I-CAR Melbourne Training Academy? The response and feedback that we had from all our visitors on the day has been nothing short of amazing. With a facility like this and the soon-to-be-opened I-CAR Training Academy in Brisbane, we have the capacity to continue to deliver the best training possible to the collision repair sector.”

Overall, not unlike so many industry events, the benefits flow to those who show up, while others only read about what they have missed. It was a great opportunity to mix with like-minded individuals and businesses who, together, are creating the future for the next generation.

Editor: Trewin should be proud of his team, his new facility and the growth and development of the organisation under his leadership. We at the National Collision Repairer congratulate all who were involved in the great event, and we look forward to even greater things to come.

Akzo Nobel's virtual reality.

Ford Australia's Christinne Quix.

Milwaukee Tool.

sia Abrasives.

The National Collision Repairer – 1 9

Europe Insight with Barry Edney

The view from up here

Automotive innovation I have often written about the innovations we see on vehicles in the market, especially around the growth of EVs, the increasing complexity of vehicle construction and new features such as ADAS. For this month’s article, I thought it would be interesting to take a more thorough look at emerging trends for 2023 from the major OEMs and to try to get an understanding of what is (or will be) new in the world of the automobile.

When searching for innovation news, most results were about new or upgraded models and were sales pitches wrapped up in marketing speak.

It was really difficult to pick out the genuine innovations from the standard announcements and press releases.

Most seem to focus on different aspects of vehicle technology, such as ride comfort or engine efficiency. All mainstream OEMs have or are introducing ADAS tools to their various models. The updates I managed to identify are improvements/tweaks to existing ADAS tools or model upgrades tagged “innovative” rather than genuinely new or innovative technology.

In some quarters, there has even been

pushback on some of the less practical innovations. Top Gear Magazine recently reported on this, commenting on innovations (or novelties) such as Tesla’s “Yoke” steering wheel, which is now being replaced with a more conventional wheel.

VW has also announced that its next generation cars will re-introduce proper buttons on the steering wheel instead of the touch-sensitive steering wheel switches currently used in Golf GTI and the ID Buzz.

What is new is how car manufacturers are refining recent technology introductions before further deploying them across models (or dropping them if they don’t work) and engaging ever closer with the vehicle drivers.

The automotive industry, which revolutionised society and paved the way for sprawling urban living, is now having to innovate not just the vehicles produced but inside itself. Automakers must learn to respond in real time to market changes due to shifting consumer preferences, the need to reduce emissions and the integration of new technologies into vehicles. All of this must be done while maintaining profitability for themselves and their

various partners across the industry.

The most common themes I found are sustainable mobility, smart factories and digital supply chains, customer centricity (focus on the customer) and connected vehicles.

Focus on the client or “customer centricity” Consumer perceptions of mobility are evolving, and this affects design, production, and after-sales in addition to the car-buying process.

For individuals looking to purchase a new vehicle, subscription services and mobility as a service are becoming increasingly popular. To continue meeting consumer expectations and their own revenue targets, manufacturers must learn how to manage these new business models.

This means that manufacturers need to improve how they sell their products, give customers a variety of purchasing, leasing, and mobility alternatives, and use customer data to provide better customer service and, ultimately, better solutions in the coming years. We are already seeing insurance models

Cars are more connected than you may realise.

2 0 – EUROPE INSIGHT

supporting “cost per Klm” or “car as a service” (CaaS) vehicle leasing, and this is a service I expect to see more manufacturers offering in the future.

In Singapore, Kia is piloting a lastmile delivery service in partnership with cold chain delivery company S. lab Asia, using purpose-built vehicles and modified e-Niro cars. The service has been developed in response to the rapidly growing e-commerce market and to overcome the challenges of delivering high volumes of small packages in the city environment.

Customisation of the vehicle and the service provided will likely become much more common.

Connected vehicles Increased connectivity inside the vehicle fuels this new pace of innovation and enables this personalisation. Drivers are enjoying greater entertainment, and manufacturers are getting real-time access to more data than ever before.

With larger datasets, it is easier to detect regions that will need updates, which is estimated to reduce R&D expenditure, especially in the area of use and durability of vehicles. This data is also utilised to improve the development and delivery of in-car services, ultimately resulting in potential gains in income for manufacturers and streamlining fleet management.

Connected vehicles are now commonplace, with ALL car manufacturers having a range of connected services – some simple and some more comprehensive. The amount of data being gathered is immense and getting bigger and broader in scope every day, enabling everything from stolen vehicle tracking to improved navigation, emergency assistance and automated diagnosis and updates.

Volvo and Tesla are leading the way in using telematics gathering and analysis to calibrate, refine and develop autonomous driving. Ford in the US is sharing vehicle build data and incident information with State Farm Insurance to help focus repair resources where needed. Ford has also developed a management tool for commercial vehicle fleets, Ford Live, that analyses telematics data to monitor vehicle performance and manage and schedule maintenance, minimising vehicle downtime. Of course, many other manufacturers also offer these services to make vehicle ownership as easy and hasslefree as possible for businesses.

Smart factories and digital supply chains However, to keep up with all this data and the new designs, parts, and other things that come with it, responsive digital supply chains that make use of intelligent technology to ensure quick flows that lead to productivity, flexibility, and new levels of customer service are necessary. The transition to more modular car parts and design is required (and becoming more common), as is the need for more precise and granular production planning. When done correctly, manufacturers can achieve a reduction in production costs,

an increase in volumes, and a reduction in the time it takes to respond to consumer needs.

Sustainable mobility Finally, a paradigm shift in the automotive sector is necessary to transition to a more sustainable business model. Even electric vehicles need clean green electricity to function.

Manufacturers must really think about reducing their carbon footprint for the next century, how to join the circular economy and reduce waste, and eventually, how to leverage these technologies into new revenue sources.

Tesla's controversial yoke.

Telematics monitoring charging data.

The National Collision Repairer – 2 1

5

Minutes with ...

David Blowes Capricorn When did you join the industry?

1981.

What was your first job in the industry?

Apprentice diesel & petrol mechanic in the Air Force of Zimbabwe.

What do you do now?

Capricorn Area manager Toowoomba and South Western Queensland.

What do you like about the industry?

Have always been interested in all aspects of the Automotive Industry from Racing to Commercial transport.

Europe Insight Automotive innovation Most of the OEMs are working hard on their respective emissions reduction.

These include the obvious development of electric drive trains for vehicles and other alternatives to petrol. Toyota, with the Mirai sedan, and Hyundai, with the Nexo compact SUV, are both pushing ahead with hydrogen fuel cells and have already introduced vehicles to the UK and California in the US. However, Honda was selling the hydrogen-powered Clarity sedan in California but ended production in late 2021. BMW, Land Rover and Vauxhall (former GM) have confirmed more hydrogen-powered cars and vans for the UK market. I suspect that these will also be made available across Europe.

In both markets, take-up has been poor due to the lack of refuelling infrastructure. Shell recently closed its few remaining hydrogen refuelling sites, despite UK government support for the promotion of hydrogen cars to businesses.

The EU has agreed on a set of standards requiring one hydrogen refuelling site for every 100 km of main highway, but the results are yet to be seen.

In December 2022, Toyota announced a partnership to develop a hydrogen fuel cell electric Hilux pickup – effectively a hydrogen/electric hybrid.

With UK government support committed for this project and new vehicles on the way, it is hoped that this will give more confidence in the hydrogen vehicle concept and thus, to the energy suppliers to invest in hydrogen filling sites.

What next?

Adjusting to these changes will be difficult, and additional investments in tools and technology are needed to enable automakers to adapt their methods. Many will be relieved that many governments are prepared to support the industries with subsidies and tax breaks. Following the recently announced US government support of US$135 billion to help electric vehicle manufacturing, more governments are likely to follow suit for fear of losing the state aid race, along with the associated manufacturing and jobs.

The automotive industry is poised to undergo a major transformation in the next 20 years, much as it did in the early 1900s when Henry Ford introduced mass production and the low-cost Model T. What a great time to be in our great industry!

BMW smart factory producing battery modules.

What don’t you like about the industry? T he fact that there is a huge skill shortage in the industry especially in regional areas.

What music do you like?

I have a very varied taste in music, but my favourite is Country Music.

Your Favourite Artist?

Luke Combs, Luke Bryan Your favourite food?

Indian or a good BBQ. Your favourite drink?

An ice-cold lager Your hobbies?

Motor sport, Fishing, Rugby Union Who in the world would you most like to meet?

Billy Conolly

Hilux powered by hydrogen.

Barry has extensive collision industry experience across Australasia, Europe and Asia Pacific. He is currently located in the UK and can be contacted on barry.edney@triple888.co.uk

2 2 – EUROPE INSIGHT

Tech Tips with John Hristias

Avoiding the ugly side of stone chips A stone chip or blemish in freshly refinished paintwork can easily become an ugly point of contention. Repairers typically see it as an everyday on-road issue, while a customer can believe it’s due to the new paint. Rather than focus on who is right or wrong, it’s better to avoid the scenario in the first place by having best practice refinish processes in place and ensuring the vehicle owner understands the potential issues around stone chipping and blemishes and the strategies to avoid them.

Process for peak resistance Getting three critical elements correct – quality refinish products, the correct process and the film-build of the various layers – maximises stone chip resistance and gives confidence that, if a vehicle returns with stone chipping, it’s not the fault of the paint film.

Products and process PPG’s local technical team has developed a step-by-step guide that provides everything a painter needs to mix and apply all the refinish layers, including recommended spray gun adjustments.

stonechips.

Primed for performance Using a modern Wet-On-Wet primer not only increases adhesion to the following layer but it should also be mixed in a sympathetic spectral grey for the topcoat colour.

As well as minimising film-build, fewer colour coats are required to achieve coverage.

Degradation not delamination By causing a fracture in the clearcoat layer, a stone chip opens a pathway for moisture, sunlight, humidity, etc. to attack the underlying paint layers. Left untreated, a “whitish” colour appears around the stone chip, which indicates the damage has become “paint degradation”. This is not a paint film fault and should not be confused with paint delamination.

Explanation and education Customer pickup is a great time to explain the effort your team has put into creating a tough, durable finish for their vehicle. Make them aware of the limitations of what that paintwork can withstand and how they can care for it. l As soon as noticed, stone chips should be sealed with good quality touch-up paint. l Don’t polish/wax new paintwork within the first 90 days. l Avoid gravel roads where stone chipping happens more easily, particularly in the first 30 days. l Avoid parking under trees to minimise the impact of tree sap and other plant-based material. l Wash animal faeces (bird, bat, cow, etc.) off immediately. l Regularly wash the vehicle with a good quality car wash, a soft, micro-fibre style wash mitt and clean water. l Wash the vehicle in the shade – never in direct sunlight. l If using a high-pressure washer, keep the nozzle in “fan” mode and at least 60cm from paintwork, particularly around stone chips. l Avoid using high-pressure cleaners at temperatures above 50oC. l Avoid commercial car washes as the stiff brushes can leave fine scratches that dull the shine.

Clear winner Clearcoat film-build should be around 50 to 60 microns. Too thin, and it will chip and break down easier. Too thick, and it will be prone to stone chipping. With modern high solids and ultra-high solids clearcoats, think “less is more”. Applied in the recommended single visit mode (a light, closed coat over the whole job before immediately returning to the start and applying a full wet coat), they provide protection along with an outstanding gloss.

This article supplied courtesy of John Hristias, PPG Australia and New Zealand Sales Director Refinish and former Business Support Manager Asia-Pacific, who has almost 30 years in the industry.

The National Collision Repairer – 2 3

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The key to the future

With the new offering of accurate and precise navigation even in the most remote locations, Jaguar Land Rover has become the first automotive manufacturer to integrate what3words global location technology into vehicles already on the road through a software-over-the-air (SOTA) update. what3words has divided the globe into a grid of 3m x 3m squares and given each one a unique combination of three words: a what3words address. Through the “always-on” technology, which works without the need for mobile connectivity, new and existing customers can navigate to any precise location in the world using just three words.

This was part of the latest SOTA upgrade offered to customers last year. The previous update gave more than 200,000 owners of existing Jaguar and Land Rover vehicles access to Amazon Alexa. In total, Jaguar Land Rover has completed more than 1.3 million vehicle-level updates and more than three million engine control unit updates as part of its always-on, alwaysconnected capability, delivering modern luxury to customers.

Once updated, the system allows customers to input what3words addresses directly into the navigation bar on the Pivi Pro Infotainment system. The integration has been delivered by HERE Technologies, Jaguar Land Rover’s navigation partner for the past 25 years. HERE’s end-to-end connected driving services include turn-by-turn guidance, real-time traffic and on and off-street parking that enable a personalised experience, intuitively guiding drivers through their entire journey.

Integrated what3words is available in all new and existing Jaguar and Land Rover vehicles fitted with its advanced Pivi Pro Infotainment system.

This world-changing technology is all about simplification, providing customers with a seamless modern luxury experience that means they can find their way anywhere in the world without having to worry about connectivity. The partnership with what3words further highlights Jaguar Land Rover’s world-leading SOTA capability.

Continuing to drive the digitalisation of access to its vehicles, the BMW Group is now working with Apple and Google, making it possible to share a BMW Digital Key across platforms between iPhone and Android devices.

Previously, keys could only be shared via Apple iMessage, but there is no longer a need for a specific app or a set method of transmission. Instead, keys can be easily passed on to friends or family from the wallet using the native “share” function known from many apps.

This means that sharing a BMW Digital Key now takes the straightforward form of sending a link. The key can be sent by e-mail, SMS or any other messaging service. The recipient does not require either a specific app or a BMW ID. They simply click on the link to add the Digital Key to their wallet. If the owner and recipient are standing next to each other, the key can also be shared via Apple AirDrop or Android Nearby Share. In some cases, an activation code may have to be entered in the vehicle for security reasons, which the sender would ideally disclose to the recipient via a different channel.

This new function is available for all new vehicles with BMW Digital Key or BMW Digital Key Plus. Older suitably equipped vehicles will be able to make full use of this feature once their software has been updated to status “22-11” or later via Remote Software Upgrade.

This latest upgrade is the result of a close collaboration between BMW and its partners Apple, Google and Samsung under the umbrella of the Car Connectivity Consortium (CCC). It marks another milestone for the BMW Digital Key en route to complete cross-platform interoperability – and towards securing the status of smartphones as digital vehicle keys.

Eyes on the road

Smart Eye and Polestar demonstrated the Polestar 3 driver monitoring system (DMS) at CES 2023 in Las Vegas in January 2023. Smart Eye’s leading premium driver monitoring technology is standard in Polestar 3.

Designed to help avoid accidents and save lives, Polestar 3 features two closed-loop premium driver monitoring cameras and software from Smart Eye that track the driver’s head, eye and eyelid movements and can trigger warning messages, sounds and even an emergency stop function when detecting a distracted, drowsy or

2 6 – OEM SNAPSHOT

disconnected driver. This is a critical technology to support improved standards from governments and safety organisations in the coming years.

The DMS forms part of the broader driver understanding system, including Driver Alert Control, Lane Keeping Aid, Adaptive Cruise Control and Pilot Assist, amongst others.

Data from the various systems is processed and interpreted by the car’s centralised computer, powered

by NVIDIA. At CES 2023, visitors saw how the cameras inside Polestar 3 track the driver’s head and eye movements and observed how the AI software can detect the driver’s state in real time.

“This technology addresses some

of the main reasons behind fatal accidents and can help save lives by prompting the driver to refocus attention on the road – and can initiate preventive action when they don’t, or can’t,” said Thomas Ingenlath, Polestar CEO. Martin Krantz, CEO and founder of Smart Eye, added: “We were excited to have our fellow Swedish innovators on our stand at CES as it was a great opportunity to showcase what lies beneath the surface in one of the latest cars to join our family.”

Polestar and Smart Eye are both headquartered in Gothenburg, Sweden, spotlighting Sweden’s second-largest city’s increasingly important role in the advancement of automotive technology and development.

Korea charges into Europe Enhancing its EV charging services in Europe, Kia is partnering with &Charge, a pioneering EV charging platform that combines smart user engagement with value-added services. As one of the first manufacturers to offer access to the &Charge platform, Kia’s latest partnership will support its ambition to remove obstacles impeding the growth of e-mobility – for example by further cutting the cost of all-electric driving for its customers.

The innovative &Charge service allows users to

collect EV charging credits (‘&Charge Kilometres’) that can be used on the Kia Charge App to pay for public charging sessions, reducing total cost of ownership.

Credits are earned by providing feedback on the quality of the charging experience, and by shopping online with more than 1,500 &Charge partner stores.

As Kia expands its EV offering, it is important that the charging network offers the same accessibility and quality of experience.

Collaboration with the &Charge service platform will strengthen its ability to meet this objective.

In addition to improving the affordability of EV

ownership through its sustainable bonus program, &Charge offers the chance to make the charging experience more effective and reliable in Europe through regular feedback. As &Charge App users, Kia customers can provide real-time input on individual charging station performance. This crowdsourced data is then used to help charge point operators verify issues and quickly improve the reliability and user experience at their public charging stations.

Kia customers will not only earn &Charge Kilometres to use on public charging via the Kia Charge App but also help to ensure that the public charging

infrastructure is operating at the level required to ensure progression of the e-mobility movement.

The Kia &Charge service became available in December 2022 in Austria, Denmark, Germany, Spain, and the UK, and during the first quarter of 2023 in Czech Republic and Poland.

Kia will launch a line-up of 14 fully electric models by 2027, in line with its ‘Plan S’ strategy, including the highly anticipated EV9 SUV next year. This new model is based on Kia's Electric Global Modular Platform (E-GMP), and will usher in a new era of sophisticated, high-tech, sustainable mobility for Kia.

Best in class – again

Formula 1 beckons once more

The European New Car Assessment Programme (Euro NCAP) has announced the best-rated cars of 2022 in terms of safety. Last year was the independent vehicle assessment organisation’s busiestever year, as it tested 66 new passenger cars. In a further demonstration of Hyundai’s EV leadership, the company’s IONIQ 6 Electrified Streamliner was awarded “Best in Class” in the “Large Family Car” category.

To define the Euro NCAP “Best in Class”, the weighted sum of the scores in each of the four areas of assessment is calculated: “Adult Occupant Protection”, “Child Occupant Protection”, “Vulnerable Road User Protection”, and “Safety Assist”. The organisation uses this sum as the basis for comparison of the vehicles. Cars qualify for “Best in Class” based only on their rating with standard safety equipment.

Additional ratings based on optional equipment are excluded.

According to Euro NCAP, IONIQ 6 achieved “exceptionally high results” in the “Adult Occupant Protection” with a score of 97%, claiming first place in the category. In addition, it praised Hyundai’s Electrified Streamliner in the field of “Child Occupant Protection”, where it scored 87%. “IONIQ 6 provided good protection for all critical body regions of both the 6- and 10-year dummies in the frontal offset and side barrier tests and scored maximum points in this part of the assessment.” The model also achieved a high score of 90% in the “Safety Assist” section.

IONIQ 6 is equipped with the next level of Hyundai Smart Sense Advanced Driver Assistance Systems, ensuring the highest levels of safety and convenience on the road. These include Highway Driving Assist 2 (HDA 2), which helps to maintain a set distance and speed from the vehicle ahead when driving on a highway and allows IONIQ 6 to reach Level 2 autonomous driving.

By entering into a long term strategic technical partnership, Ford and Red Bull Powertrains will develop the next-gen hybrid power unit to be used from the 2026 Formula 1 season onwards.

Red Bull Ford will provide the power units for both the Oracle Red Bull Racing and Scuderia AlphaTauri teams from 2026 to at least 2030.

Starting this year, Ford and Red Bull Powertrains will work to develop the power unit that will be part of the new technical regulations, including a 350kW electric motor and a new combustion engine able to accept fully sustainable fuels, ready for the 2026 season.

Ford will provide technical expertise in all areas where it can add value to the front-running World Championship team. Areas to be explored together are in the combustion engine development and key developments like battery cell and electric motor technology, power unit control software and analytics.

“It’s fantastic to be welcoming Ford back into Formula 1 through this partnership,” said Christian Horner, Oracle Red Bull Racing team principal and CEO. “As an independent engine manufacturer, to have the ability to benefit from an OEM’s experience like Ford puts us in good stead against the competition. For us as Red Bull Powertrains to open the next chapter of that dynasty, as Red Bull Ford, is tremendously exciting.”

Ford is investing $50 billion to lead the EV revolution around the world. It is the number 2 EV company in the United States, driven by the success of the F-150 Lightning and Mustang Mach-E, as well as the market leader in many markets around the world with the E-Transit.

The National Collision Repairer – 2 7

Future Leaders Proudly sponsored by IAG

Dee Htoo Fix Auto Morley THIS MONTH WE INTRODUCE 22-YEAR-OLD DEE HTOO, A THIRD YEAR AUTOMOTIVE REFINISH APPRENTICE AT FIX AUTO MORLEY IN PERTH. Dee was born in Thailand and came to Australia with his family from a refugee camp on the Thai-Laos border in 2008. He completed his schooling in Perth and grew up around cars as many of his high-school friends were also into cars. He developed a love for Japanese cars.

“I was initially looking for an apprenticeship as a mechanic, but as there was none available at the time, I decided to turn my skills to collision repair. Because I get a real thrill when I see a great-looking car, I knew that spray painting was for me.”

Dee was enrolled in a pre-apprenticeship at TAFE and was just about to commence his work-experience component with Fix Auto when COVID-19 restrictions kicked in. Fix Auto business owner Travis Arnold offered Dee the opportunity to work full time for the remainder of his pre-apprenticeship with a view to offering Dee an apprenticeship if he performed as he expected he would. Dee backed himself, and his journey began in 2020.

Dee has only one training block left at TAFE, but he genuinely believes he has learned more on the job at Fix Auto than in the formal classroom environment.

“I really love working with the Fix Auto Morley team. They all made me feel welcome from day one, although I want to make a special mention of production manager Blaise and head painter Thang, who have both been a great help to me since I started.”

Travis Arnold reaches out to TAFE on a regular basis to find new talent and knows he has really backed a winner in Dee. “We are building a real talent pipeline and have so many young kids coming into the business. Dee is our most experienced spray painting apprentice and leads by example.

He is now at the state where he can organise his work and the work for the younger apprentices. He really is already displaying solid leadership qualities.”

Arnold added that they are a tight-knit team and told me that when they come into work on a Saturday, it can look like the car park from “Fast and Furious” – without the drag racing, of course! He says it is great to see them all sharing their passion for cars and our industry.

I asked Dee to look down the track five years and tell me where he expects to be. “First, I want to buy a house and settle down, and when the time is right, run my own shop.

Who knows, I may even follow in Travis’ footsteps and join the Fix Auto Network.”

Dee is obviously a “car guy”, as evidenced by his current car, a 2005 Subaru WRZ. However, his dream car is a Mk 4 Toyota Supra, which he acknowledges is way out of his price range – for now.

Editor: Travis Arnold and the Fix Auto Network are to be congratulated for creating an environment that is so conducive to attracting and retaining young talent. With such strong support, Dee is indeed a worthy Future Leader of the Industry.

Dee Htoo.

IAG’s ongoing support and sponsorship of these awards is greatly appreciated, as is the support from I-CAR Australia, who donates two training courses valued at over $500 to each Future Leader of the Industry.

2 8 – FUTURE LEADERS

Nominations The search is on for the

2023 Future Leaders of the Industry Recognising the young, driven emerging talent across our industry.

If you know someone who fits the bill, we would love to hear from you.

Contact: joe@nationalcollisionrepairer.com.au or call 0458 588 333

Global News PPG reports record sales of $17.7 billion in 2022 PPG reported net sales of $4.2 billion for the fourth quarter, up 5% in constant currencies, driven by higher selling prices. Full-year sales were approximately $17.7 billion, aided by 8% organic growth. Net sales were higher by 10% in constant currencies, including selling price increases of about 11%.

Sales volumes, however, were unfavourably impacted by geopolitical issues in Europe, COVID-19-related restrictions in China, and other supply disruptions. Segment margins were lower year-over-year due to significant inflation in raw material prices and higher logistics and manufacturing costs.

Tim Knavish, PPG’s president and CEO, said: “We continued to make good progress on our focus to achieve full operating margin recovery, as year-onyear earnings improved in both segments despite more acute pandemicrelated demand disruptions in China.

This earnings improvement was driven by aggregate selling price increases totalling 19% on a two-year stacked basis. We remained focused on mitigating the significant cumulative cost inflation incurred the past two years.”

“Overall, sales volumes declined 5% year-on-year as manufacturing activity slowed in most regions, including Asia Pacific, where volumes were down a low

double-digit percentage primarily due to the pandemic-related impacts in China.

In Europe, aggregate industrial activity weakened, and sales volumes were down a mid-single-digit percentage; however, quarterly operating earnings were consistent with prior-year levels, driven by strong price realisation and cost management,” said Knavish.

PPG also reported that automotive refinish coatings year-over-year organic sales improved by a low double-digit percentage and were an all-time record.

Body shop demand remained about 10% below pre-pandemic levels and varied by region. Sales volumes were negatively impacted by COVID-19related restrictions in China and softer overall demand in Europe.

Body shop activity in the United States continued to be robust. Similar to the third quarter, demand was positively impacted by continuing return to office work along with higher year-on-year collision claims, which were up 5% for the full year 2022. Certain raw material availability and logistics bottlenecks continued to impact the company’s production output and manufacturing efficiencies in the United States but improved as the quarter progressed. In 2022, the business won more than 2,000 new body shops, supported by the company’s ability to provide a 15%

productivity improvement compared to competitors over the full repair process.

According to the company, entering the first quarter, order books remain strong in the United States; however, demand is expected to remain soft and consistent with fourth quarter 2022 levels in Europe and China.

Customer order backlogs in both the automotive refinish and aerospace coatings businesses remained elevated, totalling more than $200 million. These backlogs are expected to benefit sales volume results in future quarters.

This article courtesy of Russell Thrall III, publisher CollisionWeek. Check out the website at: www.collisionweek.com

Tim Knavish, PPG president and CEO.

PPG and the PPG Foundation invest in communities worldwide In an effort to support more than 650 community partners and programs around the planet, PPG and the PPG Foundation invested US$16.2 million in 2022 alone, a hefty increase of more than US$2.5 million over the 2021 figure.

Highlights of the 2022 community engagement commitments include: l US$9.1+ million to build the next generation of science, technology, engineering and mathematics (STEM) leaders, including projects in the US, the Netherlands and Brazil. l 70% progress toward the commitment to invest US$20 million by 2025 in supporting programs for Black communities and people of colour in the US. l US$6.1+ million to community sustainability through colourful spaces, disaster and humanitarian relief, including for Ukrainian refugees and following Hurricane Ian in Florida and Hurricane Fiona in Puerto Rico. l 87 Colorful Communities projects completed in 25 countries.

It’s all about providing vital assistance for partners and programs that are focused on advancing education and delivering community sustainability while also encouraging PPG employee volunteerism, according to Malesia Dunn, the executive director of PPG Foundation and Corporate Global

3 0 – GLOBAL NEWS

Social Responsibility.

“In 2022, we activated the power of our employee volunteers, colour and paint expertise, and focus on STEM advancement to build better, brighter communities. From helping students thrive to aiding our neighbours in times of need, our community engagement activities supported our company’s purpose to 'protect and beautify the world’.”

Boyd Group’s Dimovski returns as an IBIS ambassador The International Bodyshop Industry Symposium (IBIS) announced the appointment of Mario Dimovski as an IBIS ambassador for the North American region to kickstart its 2023 schedule, themed Sustainable Strategies for Success.

The IBIS Ambassadors program is a collaboration between IBIS Worldwide and some of the global automotive collision repair industry’s most respected and recognised experts to bring the freshest, most innovative thought leadership content and expertise to audiences at each conference.

Dimovski, director of sustainability at Boyd Group, based in Chicago, made a well-received comeback to the industry during SEMA last year after a 12-month absence, reconnecting with his global social network of followers and associates.

Recognised as one of the industry’s leading innovators due to his ongoing pioneering work in plastic repairs, 3D printing and talent engagement, as well as the adoption of digital technologies such as extended reality (XR), Dimovski will rejoin IBIS after taking a break from all industry and business commitments to focus on his move from Australia to the USA to join the Boyd Group in 2021.

“I am excited to be back working with the extended IBIS family,” said Dimovski, who went on to highlight the importance of having a forward-thinking body such as IBIS to provide the industry with a global platform to drive, share and connect on key topics.

IBIS Worldwide CEO Jason Moseley said: “We look forward to collaborating with Mario again, with whom we have a rich history of working together. Mario is a natural thinker and problem solver who is passionate about the industry. He offers a high level of innovative energy, and his views are respected by the industry and his fellow ambassadors.”

This article courtesy of Russell Thrall III, publisher CollisionWeek. Check out the website at: www.collisionweek.com

AkzoNobel publishes Q4 and full-year 2022 results

AkzoNobel’s result highlights in Q4 2022 (compared with Q4 2021) were that pricing was up 11% and volumes were down 9%, resulting in an 8% increase in revenue and operating income of €103 million (2021: €205 million). The acquisition of the Lankwitzer Lackfabrik wheel liquid coatings business and a €500 million share buyback were both completed in December.

Highlights for full-year 2022 (compared with full-year 2021) were that pricing was up 14% and volumes down 7%, resulting in a 13% increase in revenue and operating income of €708 million (2021: €1,118 million). Adjusted EBITDA was €1,157 million, down from €1,436 million in 2021, while a final dividend of €1.54 per share was proposed, in line with the prior year.

“Looking back on 2022, it was a year of persistent worldwide uncertainty as global events caused significant cost inflation, disrupted supply chains and prompted declining consumer confidence. Our Q4 results continued to be impacted by softer demand, as well as the lingering effects of COVID-19 in some of our most important markets,” said CEO Greg Poux-Guillaume.

“Moving forward, with our margin management and cost reduction programs firmly in place, we plan to mitigate the ongoing pressure from cost

inflation and aim to deliver €1.2 to €1.5 billion adjusted EBITDA for 2023, based on current market conditions. Since I joined, I’ve personally witnessed the dedication of our teams around the world and I’m confident that together we’ll continue to improve the performance of AkzoNobel.”

The organisation also cited recent highlights, including: l A repainting project in Vietnam as part of the Lighthouse Protection Campaign using more than 11,000 litres of Dulux Weathershield – a great example of how AkzoNobel’s “People.

Planet. Paint.” approach helps to preserve local history and heritage. l Value chain partners teaming up with AkzoNobel in the fields of circular solutions, process efficiency and solvent reduction in a determined effort to collectively reduce carbon emissions in the paints and coatings value chain, including Scope 3 emissions. l Becoming a global refinish partner for BYD Auto Sales Company Ltd. – currently the world’s leading seller of electric vehicles. AkzoNobel has been a recommended supplier of vehicle refinish products and services to BYD in China since 2017.

Looking ahead, AkzoNobel expects the ongoing macroeconomic uncertainties to continue and weigh on organic volume

growth and will focus on margin management, cost reduction, working capital normalisation and de-leveraging.

Cost reduction programs are expected to mitigate the ongoing pressure from inflation in operating expenses for 2023, and expected declining raw material costs will have a favourable impact on profitability.

Based on current market conditions, AkzoNobel targets to deliver €1.2 to €1.5 billion adjusted EBITDA. The company also aims to lower its leverage ratio to less than 3.4 times net debt/EBITDA, including the impact of the Kansai Paint Africa acquisition, by the end of 2023 and return to around 2.0 times post-2023.

Greg Poux-Guillaume, AkzoNobel CEO.

The National Collision Repairer – 3 1

Global News Axalta 2022 sales up over 10% compared to 2021 Axalta Coating Systems has announced a net sales increase of 8.7% year-on-year for the fourth quarter ending 31 December 2022, including a 5.4% FX headwind. The strong growth was driven by an 11.7% higher average price mix and 2.4% better volumes.

Performance Coatings net sales increased 1.8% year-on-year, driven by constant currency growth of 10.5% in Refinish and 3.2% in Industrial.

Mobility Coatings net sales increased by 25.5%, supported by a recovery in global auto production and continued pricing momentum.

Income from operations for Q4 totalled $109.8 million compared to $94.7 million in Q4 2021. Net income to common shareholders was $43.6 million, inclusive of approximately $30 million of pre-tax charges associated with the term loan refinancing and restructuring charges, versus $53.2 million in Q4 2021.

Adjusted diluted earnings per share were $0.38 compared with $0.30 in Q4 2021.

Full-year net sales increased 10.6% year-on-year, including a 4.9% FX headwind. The strong growth was driven by a 10.1% higher average price mix, 3.7% better volumes and 2.2% contribution from acquisitions.

Performance Coatings net sales increased 7.4% year-on-year, driven by constant currency growth of 15.3% in

Refinish and 9.6% in Industrial. Mobility Coatings net sales increased 18.0%, supported by a recovery in global auto production from the severe supply constraints in the prior-year period.

“I am pleased to report fourth quarter earnings at the top of our guidance range, reflecting considerable year-on-year improvement. Strong pricing gains were realised across all end markets and supported better year-overyear profitability. Margin recovery is a key priority for us, and our second-half results showed notable progress on this front. Meanwhile, volumes again improved across the portfolio as demand for our products and services continued to outpace most end market trends. We are exiting 2022 with strong momentum and a foundation to deliver continued progress into 2023,” commented Chris Villavarayan, Axalta’s CEO and president.

“I am thrilled to be leading the 12,000 team members of Axalta. This is an organisation with an impressive legacy built on more than a century of innovation.

The quality and depth of our people is impressive, and I look forward to what we will accomplish together. In the months ahead, my focus will be on execution as we look to accelerate an earnings recovery that is already underway.”

Refinish fourth quarter net sales increased 4.5% (10.5% increase ex-FX) year-on-year to $492.2 million, driven

by a price and product mix benefit of 11.5%. Volume declined 1.0% year-onyear as stronger North American activity was more than offset by reduced traffic patterns in China due to COVID-19 lockdowns and modest declines in EMEA driven by the impacts of the Russia-Ukraine conflict. In North America, while road congestion and miles driven are improving, office occupancy is still well below prepandemic levels. Growth in the quarter and full year, excluding the impacts of the Russia-Ukraine conflict, was supported by new business, driven by notable wins alongside an increase in points of distribution.

Chris Villavarayan, Axalta CEO and president.

3M supports women and girls in science More diversity in STEM leads to better solutions Supporting women and girls in science starts with showing them what’s possible. “Science and the scientific community need to be a representation of our society,” said Dr Jayshree Seth, 3M corporate scientist and chief science advocate. “Women and girls are half of the world’s population. We have to unlock their potential by showing and celebrating that they too can be scientists.”

For Jayshree, knowing she could pursue science education was never a question. Science was a part of everything she knew growing up in India. Her father was a civil engineering professor at the Indian Institute of Technology Roorkee, and Jayshree’s family lived on campus. What was missing for her was the context around why she should enter the STEM field:

3 2 – GLOBAL NEWS

“Why am I doing that? Who does it help? Why is this important?”

The answers came much later when she was in graduate school. Jayshree realised that for her, a career in science meant solving problems. That was even more evident when she began her career at 3M a few years later, where using science to solve the world’s problems is the company’s mission.

After three decades at 3M, she now holds 76 patents for a variety of innovations. She was appointed 3M’s first ever chief science advocate in 2018 and is using her scientific knowledge, technical expertise and professional experience to advance science and communicate the benefits of science and the importance of diversity in STEM fields.

Jayshree’s commitment to encouraging, supporting and mentoring women and girls in science is about ensuring diversity in STEM, which

results in better science overall. “You get a lot more perspective about which problems to solve and a richer context around the solutions you arrive at,” Jayshree said. “Diverse perspectives are important for driving innovation.”

According to new 3Mcommissioned research, 87% of Americans agree that women are a source of untapped potential in the STEM workforce, and 80% say more needs to be done to encourage and keep students from underrepresented groups engaged in STEM education.

In 2021, 3M set a global, education-focused goal to create five million unique STEM and skilled trades learning experiences for underrepresented individuals by the end of 2025. 3M has created and supported more than one million unique learning experiences in the first year.

Tech Talk with Mark Latham

Keeping it CLEAN! When working with customers, I often come across an untidy workshop – and by that, I’m not referring to dirt and grime.

I am a huge advocate for having designated areas for tools, parts and supplies. Not only is this visually appealing, but it eliminates wasted time looking for the right tool, moving items out of the way, or navigating obstacles.

It allows you to focus on the job at hand without the interruptions.

Creating a visual workplace is not difficult but requires some discipline.

Every piece of equipment and all tools in the workshop are given a designated “home”. Ideally, these are marked and labelled accordingly to create a clean, well-organised workplace designed for safety and efficiency. One of the benefits is that missing tools and equipment become immediately evident.

The steps involved in implementing this change, often referred to as “5S”, are summarised below. 5S is a structured methodology for establishing a visual workplace that uses five steps to help employees achieve their tasks

efficiently, effectively and safely to benefit the business. The key to its success is not the set-up; instead, it’s the technicians’ engagement. At the end of the day, tools need to be returned to their designated area and supplies replenished in preparation for the next day. Everyone is responsible for putting things back in their place and taking pride in their workplace.

Another great example of keeping the workplace tidy using 5S principles is through point-of-use carts or trolleys.

The aim of the point-of-use cart is to reduce the waste of motion of people walking backwards and forwards to get items. However, when set up and labelled correctly, they are great in providing easy access to regularly required tools and ancillaries, as well as keeping the workshop tidy.

On a final note, for 5S to be sustained in your business, there needs to be a culture change – from management to those on the shop floor. One of my favourite quotes is: “The standard you walk past is the standard you accept.”

Everyone needs to feel comfortable calling out poor standards.

In reality, a well-organised workshop leads to improved productivity, efficiency and safety within the workshop, which ultimately results in a quality repair in the shortest possible time at a competitive price.

5S is a structured methodology for establishing a visual workplace that uses these five steps: Sort, Shine/Sweep, Set in Order, Standardise and Sustain.

Sort – separate required tools and supplies Shine/Sweep – conduct a clean-up campaign Set in Order – define and label where things go Standardise – visual reminder of where they go Sustain – reinforce a habit of putting them in place.

For further guidance in this area, talk to your local Axalta representative or contact Axalta on 1800 292 582 or email: Info-ANZ@axalta.com

Mark Latham is Axalta’s NSW Product and Training Specialist. With a trade background spanning more than 30 years, he thrives on working with customers to broaden their product and application knowledge.

3 4 – TECH TALK

Dust is the enemy.

Introducing the new 3M™ Clean Sanding System Sanding creates dust, which can get everywhere in the shop adding hours of cleanup to every week while threatening to cause defects and expensive rework.

The new 3M™ Clean Sanding System can help you work faster, keep your shop cleaner, extend the speed and life of your abrasives.

The system combines 3M dust extractors, pneumatic sanders, a wide selection of abrasives, plus personal protective equipment to help you maximize productivity, e ciency and safety.

With 3M™ Clean Sanding System

Without 3M™ Clean Sanding System

3M Automotive Aftermarket Division Building A, 1 Rivett Rd North Ryde, NSW, 2113 /3MCollision

/3MAADAustralia

Phone 136-136

/3MCollisionANZ

3m.com.au/collisionrepair

© 3M 2022. All rights reserved. 3M is a trademark of 3M Company. Please recycle.

/3MCollision

Custom Corner

Motorvation 37 with Owen Webb

Just four weeks after the action-packed Summernats 35, we headed to Perth for Motorvation 37. This is another event that has stood the test of time after a revamp a couple of years ago when the Summernats team joined forces with Perth Motorplex to put on another soldout event. With over 500 entrants this year, every campsite and trader site sold out, ensuring it would be a top event.

Set up was Wednesday 1 and Thursday 2 February, with scrutineering and prejudging kicking off on Friday morning, when a queue of keen drivers was ready to get in and set up. This is a different event from the others that the Summernats team run. The majority of entrants set up in the pit area of Perth Motorplex with their mates. They hire large marquees with up to 20 cars on display in and out the front of their tents. Most cruise all weekend, going in the drag racing, skid row, go-to-whoa, super cruise and burnout competitions.

A lot of car clubs and motorsport businesses also set up, from the Old Skool Lowriders and Blown Motorsport to several mining recruitment businesses looking for staff for the mines.

Saturday was incredibly hot – 39 degrees – but there wasn’t any shortage of cars lined up for skid row and the super cruise, both popping tyres continually. Looking around the campsites, I couldn’t believe how many blown tyres were at almost every site.

It wouldn’t be an exaggeration to say there were over 2,500 tyre cases by Sunday afternoon. Also, just on dark on Saturday, 50 pro class burnout cars rolled out, creating an incredible atmosphere against the setting sun.

Winners here went into the finals on Sunday afternoon.

We had 20 show cars on display in the tents, with 14 going for Motorvation champion. Like at other events, the cars have to judge well, score votes in

People’s Choice and compete in three driving events on Sunday morning.

We had several cars heading out for Motorvation champion driving events, all with good chances of taking the gong.

There were a couple from last year, including Motorvation 36 winner Simon Birch with the Suzuki Mighty Boy and current Red CentreNATS and Summernats runner-up Nigel Warr with his awesome HQ Ute. We also had topjudged Dean Rickard with the HT Monaro that he has taken to every state over the last 18 months, so I knew there would be a worthy champion.

On Sunday at 9:00 am, we lined up the contenders. After a briefing, they were all keen to give it a good crack.

There were a few nerves from the new entrants and also a few from some experienced campaigners, which proves how much this means to them. Nigel Warr and Dean Rickard gave their all, but Mitchell Rando won all three driving

Craig Clasby's beautifully built '67 Camaro won Top Muscle Car.

EH Holden running a small block V8 which won Top Sedan.

This Chev Impala Old Skool lowrider won Top Custom.

One of the 500 entrants leaving on Sunday feeling very satisfied.

3 6 – CUSTOM CORNER

How straight is this Lincoln, which won Top Cruiser?

events and romped home for the top gong in his new ’69 Camaro. He was so excited and will bring the car to MotorEx in May. He has also almost finished another new multiyear build on his EH Sedan, which he will unveil next year.

We also had the burnout Masters comp, with the 10 qualifiers in pro class on Sunday afternoon, including Anthony Page (Pagey), who also won through to the final at Summernats 36 in his HQ Ute. All burnout finals are close, but this was really close, as so many Western Australians just love smashing tyres.

Another awesome event wrapped up Sunday afternoon with so many happy people already booking for next year. This was the third event to sell out this year, and now we move on to

More smashed tyres, but check out the twin turbo engine set up.

Stewart Paris' beautiful '55 Chev.

Rockynats over Easter, which is also sold out to entrants. It sure seems we are extremely fortunate with the

custom car industry and events with no sign of the slowing economy affecting it at this stage.

Reece Regan's HR Ute was unveiled and took out Peoples Choice.

Owen Webb is a leading figure within the auto re-styling and vehicle modification industry and a Lifetime Achievement Award inductee. He is Technical and Training Manager at Concept Paints.

The National Collision Repairer – 3 7

Industry Training and Events proudly brought to you by I-CAR Australia

Training: every business struggles with it “What happens if I train my staff and they leave?” I’m sure every training organisation has heard this question at one time or another. At I-CAR, our response is, “What happens if you don’t train them and they stay?”

Many things should be considered where training is concerned. Although the tide is turning, some in the industry still say training is just another unwarranted expense for collision repair businesses. We argue that the outlay is not an expense but an investment in the future of your business.

The decision to introduce training into your business requires planning, commitment and, most importantly, continuation. Attending training simply to receive a tick or approval that you have completed a course without committing to ongoing training will return little or no benefit to a business.

The technological revolution will continue, and it is the responsibility of this industry to understand the effect it will bring to all collision repairs.

With the ongoing technical advances engulfing the automotive industry, deciding what training to attend creates a huge dilemma for the collision repairer. Due to the diversity of the car market in Australia, most business owners struggle to find an answer to the issue.

Developing and implementing a training plan is paramount to achieving

success with any training program. As well as providing the ongoing development of staff, a plan will produce better business performance, provided the culture towards training education is changed, and there is an acceptance of the program. Having all staff invested in communicating together to provide the best outcome for themselves benefits the business and, ultimately, the consumer.

Doing one training course and believing everything will change is a strategy that will bring little to no return on your investment. However, what a well-trained workforce will deliver in any business is a confidence amongst all individuals that the final product is one they are proud to deliver.

Communication channels become more cohesive, teamwork is improved, and knowledge is shared. Knowledge should be considered a company asset. It will deliver a fundamental change in business performance and provide any business with a more sustainable workforce that will continually improve.

When developing any plan, the business model and knowledge levels of all employees should be considered.

Most importantly, the plan should be structured to achieve results over a set period whereby the benefits of the training can be monitored.

Of course, the changes occurring every year require ongoing training

Contact: I-CAR Australia Office and Postal Address: Unit 1, 100 Park Road, Slacks Creek Qld 4127

3 8 – INDUSTRY TRAINING AND EVENTS

commitment to understand any new developments and ensure safe and quality repairs are being performed.

The I-CAR Road2Gold program has role-specific training requirements for estimators, body repair technicians and refinishers that will provide three levels of training. Pro Level 1, Pro Level 2 and Pro Level 3 deliver a structured training path for each role that can be tailored to the individual business. I-CAR’s Road2Gold program has a selection of training delivery options to meet the needs of a modern collision repair business, regardless of your location.

The I-CAR Industry Training Alliance provides the most current technology and additional training in the areas of refinish, adhesives, and structural measuring that provide a complete answer to collision repair training.

The return on investment through a well-developed training plan will allow the modern collision repairer to thrive into the future.

If you require any assistance regarding training, the I-CAR website provides additional information about Road2Gold, and role-specific and updated course offerings to the end of the year. If you are interested in becoming a Gold Class repairer, our Gold Class team can help you put together a training program to benefit your business.

It’s time to accept the training challenge and really make a difference!

Telephone: 07 3219 9088 email: admin@i-car.com.au

Calendar of events

Course Spotlight

KNOWING WHAT’S COMING UP AND WHEN IT’S ON

All Ford Day 19 March 2023 – Geelong RockyNats 7 to 9 April 2023 – Rockhampton Meguiar’s MotorEx 6 to 7 May 2023 – Melbourne

Training contacts 3M Australia George Di Scala Tel: 0400 382 649 AkzoNobel Paul Horvath Tel: (03) 9644 1711

PPG Australia Pty Ltd www.ppgrefinish.com.au/training VIC/TAS:(03) 8586 0000 NSW/ACT: (02) 9854 6600 QLD/NT: (07) 3823 8000 SA: 0412 832 919 WA: 0437 902 125

Axalta Coating Systems Product training Axalta services Tel: 1800 292 582

Protec Tel: 1800 076 466

BASF Australia Ltd James Green Tel: 0402 110 378

Saint Gobain Customer Service Tel: 1300 007 650 Michelle Morgan Tel: 0425 516 894

Dents R Us Training Academy Laury Chibnall Tel: 0438 383 555 iBodyshop E: seminars@ibodyshop.com Tel: 1300 361 541

SAPE Automotive Training Academy Tel: (02) 9772 9000 sia Abrasives Tel: 1300 742 123

Learning Culture Overview Overview The course begins with a look at the I-CAR study and the importance of the results that were discovered through this study. Students will see how repair facilities that embraced a learning culture improved on key performance indicators (KPIs) to a much greater degree than repair facilities that did not embrace one.

This course will also show how the industrial age mind-set is being replaced by the knowledge age mind-set and what that means for the marketplace.

This course also defines what a learning culture is and address its key principles. Students will see how a learning culture can maximise everything a repair facility does while helping to minimise liability issues and customer complaints.

Course Code PM101E01

I-CAR Australia Brisbane Office Admin Tel: (07) 3219 9088

Thatcham-Escribe www.thatchamescribe.com.au Tel: 1300 769 348

STORKAWD Pty Ltd (Fusor and Farecla) Tel: (03) 9560 6060

U-POL Tel: 0400 366 483

Mipa Australia Pty Ltd Tel: (03) 9739 8800

Sherwin Williams Tel: (02) 4368 4054

Course Format Online Training with post-test I-CAR Credit Hours 1 Hour I-CAR Points 0.25 Pro Level Role Relevancy Estimator Production Management

The National Collision Repairer – 3 9

Stateside with John Yoswick

The dearth of new talent The industry discusses attraction and retention strategies Andy Challenger has a front-row seat in terms of knowing what workers are looking for from their employers right now. That’s because Challenger, who spoke at the “MSO Symposium” in Las Vegas in November, operates a Chicago-based firm that companies hire when laying off employees to help those workers find new jobs.

Challenger said the ranking of employees’ priorities shifts. For example, this [northern] autumn, his company’s survey found that flexibility remains the top priority but that “empathetic leadership” has risen to the No.2 spot, higher than in the past.

“That wasn’t even on the list when we started taking this survey two years ago,” he said. “But this is something that employers are hearing from workers constantly – that they want to feel listened to, they want to feel like people, and they want to feel cared about.”

Discussion about “wage inflation” – and actual increases in the cost of living – has helped bump “higher wage” up from sixth on the list to the No.3 spot.

And “upward career trajectory” remained the fourth highest priority.

“Employees today are saying they really want a path forward in the organisation,” Challenger said.

“Employers that are able to provide that are going to be rewarded in this strong labour market.”

Attracting and developing new talent was also discussed during a panel session at the Collision Industry Conference (CIC), also held in Las Vegas during SEMA week. New Mexico shop owner Jim Guthrie said his fiveshop company uses a “recruitment card” as part of its effort to attract new employees. Guthrie said all his employees have the cards, which include a QR code that can be scanned to link to the company’s “career page”, where someone can fill out and submit an application.

Guthrie said collision repair businesses can develop an internal promotion system to encourage employees to hand out the card to potential hires. If a referred potential

Dara Goroff.

Brandon Eckenrode.

4 0 – STATESIDE

employee gets hired and stays for six months, the employee who handed out that card may get $500, for example, “and if they stay another six months, they get another $500,” Guthrie said.

“Whatever the promotion is that you want to come up with within your own shop. The recruitment card has been a neat little tool for us.”

Guthrie said his company tries to have 6 to 12 entry-level employees participating in a program that uses a basic curriculum outlined by I-CAR that starts with the simple environmental and safety training “and then goes through bumper tools, door panels and bumper repair.” Students learn a skill and then can use it in the shop. “It takes somebody off the street, teaches them the basics, the theory, and then they go put it into practice,” he said.

Once a student in the program can demonstrate the skill and has the tools to perform it, they are “signed off for that particular function, whether it’s drilling spot welds or whatever.” Within two or three years, he said, students are “advanced to a point where they’re basically a B-tech. It’s a way they can earn while they learn.”

If a student can be paired with a single mentor, that can help, Guthrie said – and “you’ll break a lot fewer parts that way.” But students can be overseen by a variety of people in the shop while in training. “Some of them even work with other entry-level techs,” he said. “If someone has been there a year or two, and you’re only teaching bumpers, that’s all he has to help someone learn is a bumper. There’s no reason to use an A-tech to teach a guy to take a bumper off.”

Dara Goroff of I-CAR said the “Entry-Level Technician Learning and Development Guide” was created after talking to the industry about what would help someone entering the trade “feel immediately of value in your shop.” It focuses on five core skills: assembly, disassembly, small dent

repair, plastic repair, and prep for refinishing. Goroff said it is the start of a broader I-CAR initiative to provide a solution for those looking to attract, mentor, train and retain technicians.

It will include both mentorship and apprenticeship guides that consider how younger potential technicians want to learn.

“A lot of the folks who thrive in collision repair really are not book learners,” she said. “They’re not video learners. They want to do, as well as either read or watch something before they’ve learned it. The mentorship and apprenticeship guides will truly help somebody learn something and put hands to wrench, put hands to metal, and actually do something. This, in turn, builds the skill of the learner, builds their confidence in what they’re doing, and makes them feel a sense of pride, which goes directly to a shop’s ability to retain that individual in the career, or a school’s ability to ensure that once a student shows up in a shop, their transition from learning to working is much, much smoother.”

Guthrie added: “Her program is awesome. It will teach you a very simple theoretical skill, and then you can go right into the shop and become productive.”

Another panellist, Brandon Eckenrode of the U.S.-based Collision Repair Education Foundation (CREF), said the value of quickly giving entrylevel workers a set of skills they can put to use in a shop is something that needs to be communicated to collision

repair training programs in schools. He said collision repairers need to get more involved with schools to talk to instructors and students so they know “what skillsets they’re looking for as an employer that will make students more productive as an entry-level employee, as opposed to the detrain and retrain that we’ve heard many people have to do because of whatever education they might be getting inside their school.”

While schools are often required, as part of accreditation, to provide students with at least an introduction to a wide variety of skills, Eckenrode said they also need to understand, “when you come in on day-one to work in my company, here are the things that we would love for you to be able to do, as opposed to that mile-wide inch-deep learning philosophy.”

“We also hear time and time again that shops need to go talk with the administration, the deans, the principals, so that they know there’s this industry out there that’s waiting for their students [and] there’s great earning potential there,” said Eckenrode.

CREF represented the industry at the American School Counsellor Conference this past summer, and counsellors told Eckenrode, “We get it.

We need to embrace technical education more.” So CREF is working to create resources those counsellors can use “when they’re talking with a student so that they can showcase this as a viable option for them, and what the different opportunities are.”

5

Minutes with ...

Gerome Macri Services Consultant, Axalta When did you join the industry?

1993 in the family business.

What was your first job in the industry?

I started off as a spray painter.

What do you like about the industry?

It is constantly evolving and there are more women joining the trades.

What do you dislike about the industry?

Lack of skilled labour and a lack of young people joining the industry.

What keeps you awake at night?

Sore shoulders from 27yrs as a spray painter! Seriously, the skilled labour shortages.

Who is your biggest inspiration?

I have two. My father, Gino for his incredible work ethic and generosity and Mike Anderson, for his positive, forward-thinking attitude to managing body shops.

If you could change one thing, what would it be?

Significant increase in Insurers pay rates.

The next generation.

John is a freelance writer based in the United States who has been writing about the automotive industry since 1988, he is also the editor of the weekly Crash Network www.CrashNetwork.com

The National Collision Repairer – 4 1

What do you do when you’re not working?

HiFi / Music enthusiast/tinkerer.

Avid gym goer and obsessive UFC (MMA) and boxing fan.

Who in the world would you most like to meet?

I would love to travel to Russia to meet, hang out and train with MMA fighter, Khabib Nurmagomedov.

CollisionRepairer THE

NATIONAL

LIFETIME s d r wa Achievement

The National Collision Repairer Lifetime Achievement Awards, which began in 2007, was created to acknowledge the dedication and commitment of the men and women who have contributed to the collision repair industry over and above their “day job” and which extends beyond the scope of their local area.

There are now 54 inductees on the Honour Roll, of which there are five international recipients, from the New Zealand, United States and Sweden, who have all not only contributed to the development of the industry in their own countries, but also left an indelible mark on the Australian collision repair landscape.

These are the changeagents of our industry who

A

have shaped, built, developed, influenced and, more recently, disrupted the industry, in many cases in the face of adversity and against staunch opposition. This award recognises the recipients’ perseverance, contribution and experience, which in total amounts to 1,900 years!

Importantly, we continue to attract sponsorship that is a veritable who’s who of the

collision repair industry, many of whom have been with us since the inaugural awards.

So, once again, we take this opportunity to express our gratitude to the individuals and their organisations who support this initiative that truly does “honour the past”.

2017 Lifetime Achievement Awards dinner.

The National Collision Repairer Lifetime Achievement ‘Honour Roll’ Richard Nathan 2007 ..................................

John Zulian 2012 ..................................

Garry Clear 2018 ..................................

David Weatherall 2007 ..................................

Tom Vukelic 2013 ..................................

Cec Simpson 2018 ..................................

Terry Flanagan OAM 2008 ..................................

Robin Taylor 2013 ..................................

Michael Wilkinson 2018 ..................................

Marshall Duncan 2008 ..................................

Ray McMartin 2013 ..................................

Mark Czvitkovits 2019 ..................................

Graham Winter 2008 ..................................

Colin Edwards 2013 ..................................

Martin Stone AM 2019 ..................................

Jeff Hendler (Int) 2008 ..................................

Ian Wilkinson 2014 ..................................

Julie Wadley 2019 ..................................

Max Chanter 2009 ..................................

Julie Thomas 2014 ..................................

Walter Zuber (Int) 2019 ..................................

John Howes 2009 ..................................

Brian Johnson 2014 ..................................

Brad Franklin 2020 ..................................

Robert Renwick (Int) 2009 ..................................

Terry Feehan 2014 ..................................

Jim Vais 2020 ..................................

David Newton-Ross 2009 ..................................

Owen Webb OAM 2015 ..................................

Jeff Williams 2020 ..................................

Wayne Phipps 2010 ..................................

Phil Nixon 2015 ..................................

Steve Economidis 2021 ..................................

Richard Pratt 2010 ..................................

Trevor Parkes 2015 ..................................

Garry Maher 2021 ..................................

Bob Rees 2010 ..................................

Tony Warrener OAM 2016 ..................................

Peter McMahon 2021 ..................................

Lance Weiss 2011 ..................................

Brenton Abbott 2016 ..................................

Rob Mildenhall 2021 ..................................

Mark Brady 2011 ..................................

Michael Killen 2017 ..................................

Tony Cafasso 2022 ..................................

Don Wait OAM 2011 ..................................

Carl Tinsley 2017 ..................................

Michelle Morgan 2022 ..................................

Tony Farrugia 2012 ..................................

Per Madsen (Int) 2017 ..................................

Peter Ruggeri 2022 ..................................

Bob Christie

Rex Crowther (Int)

Darren Wales

2017 Inductee – Carl Tinsley.

2012

2017 Inductee – Per Madsen.

2017

2022

2017 Inductee – Michael Killen with his family.

Product Showcase Maximum Clearcoat from U-pol High gloss, low price – new to Australia and developed using the latest European technology.

Like all technical industries, product development seeks to develop innovations to improve quality, reduce costs, and improve productivity. Well, U-pol has done it again with the launch of a new clearcoat technology with an exceptional value proposition.

U-pol Australia has announced the latest addition to its professional refinish product range: Maximum Clear.

Developed and manufactured in Europe, this high-quality topcoat solution has gained a well-deserved reputation for delivering pro-quality results at

affordable pricing in Europe.

Manufactured using high-quality European resin, the unique formulation applies the latest chemical technology.

It is designed to deliver an exceptionally durable topcoat, resulting in a crystalclear finish with excellent gloss retention.

Maximum Clear is a 2K topcoat with a dedicated hardener that is mixed 2:1. Flash-off time (at 20 degrees C) is 10 minutes, and tackfree in 60 minutes. Maximum drythrough time is 24 hours.

A cost-effective alternative In the refinish industry, professional quality clearcoats make up a significant part of the overall paint material cost; Maximum Clearcoat is formulated to be a cost-effective alternative without compromising quality. l Delivers a crystalclear finish. l Excellent gloss retention. l Can be applied over most water and solvent-borne basecoat paints. l No die-back and no solvent pop. l Air dry or low bake. l Easier to achieve an outstanding gloss coat result.

U-pol is well regarded in the industry for developing products designed to enhance refinish productivity – products that deliver consistency and high-quality results with reduced work time. Maximum Clearcoat has been developed with this philosophy in mind, promising an easyto-use, forgiving product that provides excellent flow and non-sag properties with minimal die-back. Once cured, it is easy to buff to a high gloss finish.

Maximum Clearcoat is a costeffective alternative to high-priced paint system topcoats and delivers great results. U-pol is an established global leader in automotive refinishing products. Applying over 75 years of experience producing high-quality products, Maximum Clearcoat is no exception to the high standards U-pol strives to achieve for every product.

The U-pol team provides innovative and great value products that help the refinish professional to achieve exceptional results and is available from leading automotive refinish product distributors.

For more information, contact U-Pol Australia on Tel: (02) 4731 2655, Email: info@u-pol.com.au or visit u-pol.com.au.

IRT UV SpotCure 2 from SAPE Three times more powerful IRT’S bestselling UV LED range expands with the power-packed SpotCure 2, an unbeatable combination of power and curing size, taking operational safety and user comfort to a new level.

Powerful detail 132 high-power LED l Individual optics on each LED l Temperature-regulated ventilation l Reliable curing results, built to last l

Power up More light intensity over a larger surface l Cures Ø 30 cm (12”) in 20 seconds l Cures Ø 70 cm (27.5”) in a minute l Cures Ø 100 cm (39.4”) in 2 minutes l

Better for you Multifunction timer display l Press and go, and saves your last settings l Ergonomic grip l Lightweight stand (optional) l

Power-packed SpotCure 2 Cures areas like never before, with the same reliable curing result. It has perfectly balanced hand comfort for spot or panel repairs (with an optional stand).

Uniform light intensity SpotCure 2 is designed to create high and uniform LED light intensity over a large area. It’s comfortable and has ergonomic design and grip ribs. Press and go – saves your last setting.

For more information, contact the team at SAPE on (02) 9772 9097 or visit sapegroup.com.au and search for IRT.

4 4 – PRODUCT SHOWCASE

Product Showcase Milwaukee’s M12 REDLITHIUM-ION high output batteries The next breakthrough in the M12 System Not all lithium-ion batteries are created equal. For fade-free power, choose Milwaukee REDLITHIUM-ION batteries, now available with high output technology.

With the introduction of high output technology to the M12 system, Milwaukee is pushing the capabilities of its existing and future M12 solutions.

These batteries provide increased performance while maintaining the same footprint as current M12 REDLITHIUM-ION batteries.

Built for heavy duty use, these new M12 REDLITHIUM-ION high output batteries provide more power and improved thermal technology (compared to standard M12 REDLITHIUM-ION batteries), keeping the packs cool. The improved technology leads to increased run time and the durability to withstand wear from more demanding M12 applications, allowing you to be more productive on the job site.

Voltage: 12Vv Cell type: High output Amp hour: 2.5 Weight: 0.18kg Explore the full battery and charger range from Milwaukee at milwaukeetool.com.au

Speed Bench from Car-O-Liner Speed is one of the most effective lighter weight benches on the market.

There isn’t much that this bench can’t tackle in the way of cosmetic damage repair. It only takes a few seconds to set up the convenient draw aligner, which can be rotated 1800 around the platform at one end and tilted 900 horizontally. Once pulling begins, the draw aligner finds the correct position.

For more pulling power, there is the Speed Plus bench, which allows the attachment of two draw aligners, one at either end.

Versatility improves workflow Speed can handle most types of sheet metal damage, but what makes this bench different from most ordinary alignment benches is that Speed’s versatility allows you to complete almost the entire repair job using just one bench. All service and repair operations can be performed quickly and effectively using a single setup.

You avoid the unnecessary interruptions that arise when moving the car between different workstations, which gives you a greatly improved workflow and increases your overall workshop capacity.

Ergonomics enhance productivity Speed offers superior vehicle access because no posts are needed and vehicles can be quickly and easily raised to the most comfortable working height for each repair operation. These ergonomic

4 6 – PRODUCT SHOWCASE

features increase efficiency and offer a productive working environment.

Speed and strength Guaranteed high precision. While Speed is perfect for minor repair damage, it can also handle heavy pulling work. Quickly attach the 5-tonne draw aligner to begin alignment work on collision-damaged vehicles. Speed is suitable for most passenger cars and light transport vehicles.

For more information, contact www.car-o-liner.com.au or call Car-O-Liner Australia on (02) 4271 6287.

Norton Bear-Tex Thin-Flex hand pads Norton Bear-Tex Thin-Flex hand pads offer extraordinary flexibility in hard-toreach areas and conformability on contoured surfaces.

The high-quality non-woven fibre structure delivers extra-long life and an amazingly fast cut with a very uniform scratch pattern. This is due to the even grain distribution thanks to consistently graded grain throughout the pad in an advanced resin system. A superior constant cutting action is achieved with no added effort from the user.

Being thin allows the pad to be

easily folded and re-folded on itself multiple times to get into tight spaces and ensure a more usable life out of the hand pad. Despite being thin, Thin-Flex hand pads are durable yet tear-resistant.

The 115x230mm size pads are available in maroon for use before primer and on a primed surface and grey for final scuffing of blend panels.

For an even smoother finish, use in conjunction with Norton Scuff Gel. This water-based paste degreases, cleans and polishes at the same time and is quick and easy to rinse off.

For more information, call SaintGobain on 1300 007 650, or visit: www.saint-gobain.com.au

Mirka’s new pop-up workstation The new Mirka Work Station clips neatly to leave the job, touch time is onto a Mirka Dust Extractor 1230/1242 increased, and cycle time is reduced.

Series unit to create a clever workshop As well as convenient hooks for accessory that can be used to boost holding sanding tools and a vacuum job efficiency. hose when not in use, the Mirka Work Often the simplest solutions are the Station includes dedicated space for best. The robust construction and wheels Mirka Systainer-style cases that provide on the Mirka Dust Extractor 1230/1242 a handy place to store spare abrasives, Series units make them super easy to roll tools, etc. In addition, there is an upper from one job to the next, but what if shelf with space to hold four 150mm they could offer even more than strong disc boxes, so the most frequently used vacuum performance? Thanks to Mirka’s abrasives can be kept readily on hand. clever R&D team, a 1230/1242 Series unit A square hole grid system allows now forms an ideal platform on which to for easy repositioning of components, fit the new Mirka Work Station. and extra shelves and hooks can be This compact shelf and hook purchased and added to suit your system instantly converts a humble dust needs. By utilising a 1230/1242 Series extractor unit into a functional unit, the Mirka Work Station is a very workstation that can place a range of cost-effective way to create hightools and accessories at a technician’s efficiency workstations to support staff fingertips. As a result, there is no need and help them boost productivity.

For more information or to place an order, contact your authorised Mirka distributor across Australia and New Zealand.

A trolley full of efficiency from Mirka When it comes to having a place for everything and everything in its place, the Mirka Solutions Trolley brings clever design and simplicity together to drive efficiency.

Being prepared and well organised is recognised as one of the keys to reaping the benefits of a truly efficient working environment. This includes having tools, equipment and consumable products immediately at hand so that staff can get on with the job without wasting time or leaving their workspace. This simple but very effective concept is at the design core of the new Mirka Solutions Trolley.

Perfect for the panel shop, paint preparation or detailing areas, it’s constructed of sturdy materials to absorb the rough and tumble of workshop life and is designed to place

everything at your fingertips. Along with a space to fit Mirka dust extraction gear, there are plenty of easy-toaccess spaces in the top to accommodate the most commonly used items, such as various abrasive grades or polishing bottles and pads.

Mirka has also designed handy storage frames on which to conveniently hang your sanders when not in use, as well as space for three vacuum hoses. Two drawers and a locker provide additional storage for extra tools, spare consumable products, etc.

Once set up for the required task, the trolley gives staff a tidy and organised platform that can simply be wheeled from job to job where it’s always ready for action. Given the potential efficiency gains on offer, the Mirka Solutions Trolley will quickly provide a return on investment.

For more information or to place an order, contact your authorised Mirka distributor across Australia and New Zealand.

The National Collision Repairer – 4 7

Product Showcase Standox introduces its new Matt Clear System Standox, a global refinish coating brand from Axalta, is proud to introduce its new Matt Clear System comprising two products: Standocryl 2K System Clear Super Matt K9150 and Standocryl 2K System Clear Satin Gloss K9140.

Formulated with significantly smaller, state-of-the-art pigment sizes, these two new matt clears deliver professional right-first-time results every time.

The intermixable Standocryl 2K System Clear Super Matt K9150 and Standocryl 2K System Clear Satin Gloss K9140 are best-in-class, enabling refinishers to match the widest range of OEM production finish gloss levels, from matt (5GU) to semi-matt (65GU).

Jim Iliopoulos, Axalta Australia’s product and technical manager, said: “Many OEM finishes are often inspired by nature’s matt finishes, and with our new Matt Clear System, we are also providing high-quality inspiration. As the refinish experts, we have a responsibility to develop a new matt clear system so our refinishers can deliver right-first-time, highquality matt finishes, with consistent, reproducible results and low stockholding – just as you would expect from Standox.”

Refinishers can now identify matt colours on the Acquire spectrophotometer using the latest innovation from Axalta and formulated for use with Standoblue Basecoat or original paintwork. They can also find the correct matt colour match formula quickly and easily with the Standox advanced digital colour management software, Standowin iQ. Once applied, the two new clears offer improved colour and effect pigment clarity, meaning a much less grey or milky appearance. They set the bar high for high-quality results with an excellent homogenous, uniform finish. Standocryl 2K System Clear Super Matt K9150 and Standocryl 2K System Clear Satin Gloss K9140 provide a robust application for panel, multi-panel and general repairs. They also make the work of painters easier

as they do not require a special additive for plastics.

“Refinishers who use this system will not only benefit from incredibly reliable results but also from a significant reduction of up to 35% in drying times compared to existing systems, helping with energy savings,” added Iliopoulos.

The Standocryl 2K System Clear Super Matt K9150 and Standocryl 2K System Clear Satin Gloss K9140 are available from March 2023 from your local Standox distributor.

For more information, contact Axalta Coating Systems on 1800 292 582 or email: Info-ANZ@axalta.com

Experience 3M Cubitron II Net Abrasives Go for performance – leave the dust behind In abrasives, premium quality has a name: 3M Cubitron II. We’re reinventing abrasives with innovative net technology coupled with 3M Precision Shaped Grain so that you no longer have to compromise between peak performance and dust extraction.

maximise efficiencies and enhance the quality of each repair. Match your expertise with new Net Abrasives from 3M. Longer-lasting, faster-cutting with maximised dust extraction to help you get the most out of every disc, sheet and job. Higher productivity starts quite literally in the palm of your hand.

Prime performance With 3M Net Abrasives, you don’t have to choose between speed and performance. Each is precision engineered to help you make short work of sanding while consistently outlasting the competition. Plus, they both pair effortlessly with your new or current dust extraction system, meaning no more fuss lining up hole patterns on your backup pad and making it easier than ever to leave compromise in the dust.

Virtually dust-free Where others settle for good enough,

Peak productivity Slow is not your speed. Every day, you make the critical calls that help you

4 8 – PRODUCT SHOWCASE

you aim for a higher standard – to the people on the shop floor and anyone who walks through the door. Pair 3M Net Abrasives with your new or current dust extraction system to tackle dust at the source and help keep your shop – and your reputation – spotless.

To learn more about the 3M Cubitron II Net Abrasives, visit: www.3M.com.au/collisionrepair

THE

NATIONAL

CollisionRepairer Symposium 2023 The National Collision Repairer’s symposium is back and

will be held in Sydney on Friday 2 June 2023, so lock it into your diaries.

Whether you are a collision repair professional, a supplier to the industry, or a stakeholder representing a broader client base, this is your chance to hear from those at the sharp end of what’s happening in our industry.

Acknowledged by the industry as the leading magazine

Network Connect Recognise www.nationalcollisionrepairer.com.au

Recognising top Apprentices who are passionate about the Aftermarket industry There’s $27,000 in cash and prizes to be won!*

Entries close April 30, 2023

Nominate your apprentice at cap.coop/stars

Proudly sponsored by:

*Terms and Conditions apply. Visit capricorn.coop/tc for more information.