Logistics & Materials Handling - Apr 2019

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A PARTNERSHIP BUILT ON CARE IS LINDE’S WINNING FORMULA

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Read more about our partnership with the Winning Group on pages 26-27.

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inside APRIL/MAY 2019 Australian industrial outlook Forklift special Why this Budget matters Harnessing VR in safety

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Inissue this issue This April/May 2019 March 2016

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28

A seat at the table For this month’s cover story, we talk with Senator Linda Reynolds, Federal Assistant Minister for Home Affairs about the government’s Australian Trusted Trader initiative.

The initiative has been put in place to reduce red tape at the border and improve efficiencies for international supply chains. According to the Minister, the initiative means faster access to international markets for Australian businesses and she expressed her support for all logistics providers to become accredited.

One of the main benefits that the Minister believes this program has been able to deliver is increased communication between industry and government.

She discusses how, for both parties, this programme has broken down barriers and facilitated a better working relationship for government and industry.

The Minister believes that this initiative has led to a clearer and more efficient process as well as given industry a single point of contact within government to discuss pain points and to work together to find solutions to common issues.

For the Minister, a direct benefit for government Proving profitable growth thethey cutting with programs like this one isat that can ed Proving profitable cutbetter understand whatgrowth is goingat onthe in the ting edProving profitable the is of industry, something that thegrowth Minister at thinks cutting edProving profitable growth at great importance. the cutting As we moveedProving further intoprofitable an electiongrowth year, the at the cutting edProving profitable logistics industry should foster productive growth at the cutting edProving profit-and relationships with Government to identify able growth at the cutting edProving establish the best policy for this sector to profitable at the cutting edProvcontinue togrowth flourish and thrive. ing profitable growth at the cutting edProving profitable growth at the cutting edProving profitable growth at the cutting edProving profitable growth at the cutting edProving profitable growth at the cutting edProving profitable growth at the cutting Melanie StarkedProving | Editor profitable growth at the cutting edProving profitable growth at the cutting.

behindthecover

36 Contents COVER STORY

FORKLIFT TRUCKS AND TECHNOLOGY

14 Australian Trusted Trader

26 The winning formula

contents Senator Linda Reynolds, Federal Assistant Minister

Linde shares the story of its role in one of Australia’s

for Home Affairs presents the Australian Trusted stories, The Winning Tru-test of quality. great business success 04 Bulletinboard Capture & Group.

42 Data

Supply Chains

Trader initiative and offers a compelling case for

24 Factory Materials 06 Mercury Sustainable supply chains. logisticsAwards operators to get involved.

28 The future is electric Handling

Vin Rowe is set to launch a new range of electric 2010 Mercury Awards Spiral conveyor solves launched. & Lifting FEATURES forklifts into 44 the Forklifts Australian market. heat problems.

Humbled and Exalted Six new overhead cranes Cart dollies for simple –18 2009 Mercury Award Xtreme logistics 30 Safety first for Ferrocut. handling tasks. winners.

Airfreight reduces

Amanda O’Brien, CEO of Xtreme Freight and Chair,

Combilift’s Managing Directorsystem discusses why he Double pallet dispenser. handling costs.

Supply Chain and Logistics Association of Australia thinks Australia is the safest place to do business 14 Training Palletising robot.

Hybrid forklift. believes the logistics industry can find talent and and how the Combilift product range fits into Bell’s Transport benefits skills a variety of sectors. this ethos. fromutilise Skills forfrom Growth 32 Warehousing & Storage 49 Handling Hazardous program.

Goods Record picking 20 Committed to safety new the productivity. 32 Finally, something Gloves forinhandling 16 Information

LINX Cargo Care Group has created an immersive forklift markethazardous substances.

Automated storage.

Technology - Supply Virtual Reality safety training platform in

Grant Stewart, Sales and Marketing Director of Hand-held eyewash.

Chains Storage success. collaboration with Curiious and Samsung to aid the Jungheinrich believes it’s time for something new Information driven. business in delivering its safety promise.

22 100 years of writing innovation

Pilot Pen recently celebrated its 100th anniversary.

John Johnston, Marketing Manager tells the story of the company and why he believes they will be around for many more years to come.

to hit the Australian forklift market.

Regular mercuryawards Run

05 From the Editor nullaorem velit augait, 06 Industry News volorpero dolortie 13 Global News faccum dipsum zzriu 24 Australian Logistics Council 36 Property focus 37 Women in Industry 38 People on the move

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Industry News

GTS Freight Group to install robots in new warehouse GTS Freight Group has selected Dematic to provide Automated Guided Vehicles (AGVs) in its new warehouse in Mildura, Victoria.

GTS Freight Group is a privately-owned fullservice logistics company based in Mildura, which operates a nation-wide fleet of more than 150 prime movers and more than 450 trailers.

Due to ongoing growth, the GTS Group is constructing a new depot adjacent to its existing facility. This will incorporate a 10,000m2 warehouse, trailer parking for 60 trailers and a new corporate headquarters for the group.

GTS selected a turnkey Dematic AGV system to manage its block stacked full pallet warehouse.

The AGV system comprises two counterbalance AGVs utilising QR code navigation within block stack lanes and Dematic’s AGV Manage Warehouse Control Software (WCS) interfaced with Paperless WMS.

“We wanted an efficient and cost-effective warehousing solution that would allow for continued growth and expansion. We have been a long-time customer of Dematic and the turnkey capability was a big plus. Dematic was selected as they have proven to be a continual performer with years of background history and they designed these AGVs to perfectly meet our warehouse needs” Damien Matthews, Managing Director, GTS said.

The AGVs have been designed to work in a specific area, receiving stock, and putting away and picking full pallets, whilst part picking is performed manually, as well as all warehouse housekeeping. The AGVs have been designed for GTS with a combination of laser guidance and QR code navigation. The QR codes can allow for more accurate navigation within high block stacked warehouses, allowing the AGVs to operate in high-density storage.

GTS has selected a turnkey Dematic AGV system for its Mildura facility.

Coles to build two new automated warehouses Coles has selected German automation specialist WITRON to develop two new automated ambient distribution centres in Queensland and New South Wales.

The two new distribution centres are part of a supply chain modernisation program that Coles says will improve availability for customers while lowering costs.

“The modernisation of our supply chain will provide a safer working environment for our team members, lower supply chain costs, enhance our overall business competitiveness and make life easier for our customers by having the right offer in the right location,” Steven Cain, CEO, Coles said.

Coles operates more than 2,500 retail outlets across Australia including supermarkets, liquor stores and fuel and convenience stores. More than 21 million customers per week shop in-store or online at Coles, generating sales of more than 39 billion Australian dollars over the 12 months to the end of June 2018.

The two distribution centres will respectively 6 | Logistics&MaterialsHandling April/May 2019

supplied with a full range of dry goods.

“We spent a lot of time working with Coles to make sure that the project was exactly what was needed, going right back to the most basic data before looking at logistics modules and technology, service and operator concepts, end-to-end supply chain intelligence, and finally to ways that the centres could make use of existing and future technology,” Helmut Prieschenk, CEO, WITRON said.

To manage the project, EuropeanColes will deveop two new automated ambient based WITRON has already distribution centres with automation specialist WITRON. registered an Australian subsidiary company, WITRON Australia Pty Ltd, supply a full range of ambient grocery lines which will be based in Sydney. to more than 240 Coles supermarkets in New “We believe that by the end of 2023 when South Wales and more than 170 supermarkets the projects are finished, these two new Coles in Queensland. distribution centres will be the most modern From each of the two approximately 70,000 logistics infrastructure assets in Australia,” Walter square metre logistics locations, all stores are Winkler, Owner and Founder, WITRON said.

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Industry News

Toll unveils new Australian ship Tasmanian Achiever II is the largest general cargo ship to fly the Australian flag and is set to enter service in March, carrying goods between the Port of Melbourne and the Tasmanian Port of Burnie.

The ship was unveiled at special ceremony in Burnie.

The 210-metre vessel is the first of two new ships commissioned by Toll to carry freight between the Australian mainland and Tasmania, increasing Toll’s Bass Strait cargo capacity by more than 40 per cent on each voyage.

This increased capacity will reportedly ensure Tasmania’s primary producers and manufacturers have more reliable and guaranteed access to mainland and international markets on a daily basis, according to Steve Borg, Toll’s Executive General Manager, Tasmania and Shipping.

“As the country’s largest private investment in coastal trading in 25 years, this is a major milestone for Australian shipping with Tasmanian Achiever II providing capacity to meet anticipated demand for the next two decades,” he said.

While providing greater capacity and increased

The 210-metre vessel is the first of two new ships commissioned by Toll.

efficiency, the ship will produce less emissions.

Built to comply with strict standards on sulphur emissions, due to be introduced next year by the International Marine Organisation (IMO2020), the Tasmanian Achiever II has sophisticated on-board scrubbers that filter emissions.

“The Australian economy, and in particular Tasmania, will be the real winner with greater certainty around the timely transport of goods, providing opportunity for producers and manufacturers to increase output and provide more jobs,” Steve said.

AusPost profits decline for HY19 amid changes to core business Australia Post has announced a sharp decline in profit before tax for the first half of year of $154 million.

The result is down 36 per cent on the previous year, attributed in part to a drop in earnings from letters, once regarded as its core business.

Group revenue, according to the company, was flat at $3.6 billion.

Domestic parcels, its largest business segment, performed to expectations with revenue growing by 10 per cent, up $147 million, seeing it rise above growth in the general retail market of 2.9 per cent.

In December, Australia Post delivered a record 40 million parcels, up 12 per cent despite extreme weather conditions experienced across the country during the Christmas peak.

Group Chief Executive Officer and Managing Director Christine Holgate was pleased with the continued strong performance of the parcels 8 | Logistics&MaterialsHandling April/May 2019

Australia Post experienced a drop in earnings from letters.

business, but said there were significant challenges ahead for Australia Post with letters revenue now declining at the fastest rate in its history.

“Although we delivered 10 per cent growth in domestic parcels, well in excess of the growth rates of the economy and in a period of very strong competition, this could not make up for the profit decline in the letters business,” Christine said.

“Letter revenues are down 10 per cent or $125 million, which reduced profit by $102 million in the half. This is after saving an estimated $50 million in delivery costs as posties carried 40 per cent of our parcels.”

In the three years since its last hike to the Basic Postal Rate, Holgate said delivery costs for letters increased 10 per cent despite new delivery addresses increases by 500,000. Letter volumes had declined by 800 million.

Holgate said letters remained a critical service for an overwhelming majority of Australians and that Australia Post would deliver more than two billion letters to almost 12 million homes and businesses in 2019.

Industry News

WiseTech acquires Counterchain WiseTech Global has announced the acquisition of Containerchain, a container optimisation solutions provider to the container shipping and landside container logistics communities in Asia Pacific, Europe and the United States.

Headquartered in Singapore, Containerchain’s solutions provide real-time tracking, automation, connectivity, operational planning and container visibility across the supply chain; currently covering more than 5 million import and export container movement notifications annually.

Containerchain serves the container community of empty container depots, road transporters, container terminals, warehouses, shipping lines and cargo owners. Its customers include Qube Holdings, CMA CGM, ACFS Port Logistics, Arrow Transport and Logistics, Chalmers, DP World Logistics Australia, Kuehne + Nagel, Cogent Holdings, CWT, Eng Kong, ITS ConGlobal, ANL Container Line, Port of Tauranga, Pinnacle Corporation, CDAS (Container Depot Association of Singapore) and many other logistics providers and organisations.

“Containerchain is a valuable connector technology, digitising and optimising container depot operations and gate slot-bookings, adding adjacent technology to our portfolio of CargoWise

WiseTech Global has acquired container shipping company, Counterchain.

One 2PL and 3PL execution capabilities and further facilitating our new platform in development, CargoWise Nexus. We see great strategic value in the team’s container management technology and expertise, connectivity across landside

communities and significant market penetration in Australia, New Zealand and Singapore. Importantly this acquisition further expands our offering and ability to reach new customer segments,” Richard White, Global Founder and CEO at WiseTech said.

Australia’s busiest online shopping week no longer in December Shoppers are ticking off Christmas lists earlier than ever before.

10 | Logistics&MaterialsHandling April/May 2019

Australians are fast adopting international shopping traditions with Black Friday and Cyber Monday combining to form the busiest online shopping week in the country, according to the latest research by Australia Post.

The Inside Australian Online Shopping preview found that the two significant shopping events recorded growth of 28.7 per cent year-onyear – indicating shoppers are ticking off their Christmas lists earlier than ever before.

The research also showed that our love for online bargain hunting remains strong, with growth of around 24 per cent year-on-year across all major shopping events in Australia.

General Manager Parcel & Express Services, Ben Franzi, said the research shows a continuing shift in the timing and channels shoppers use to make their key purchases.

“Traditionally, the first week of December was the peak for online sales. Now, it’s Black Friday

and Cyber Monday – which strongly suggests that more Aussies are doing their Christmas shopping online and earlier than ever before.”

“Importantly, this signals to retailers they need to consider timing their sales earlier to grab a slice of the Black Friday and Cyber Monday pie.

“Australians are getting savvier with how they shop, and are starting to purchase seasonal items that they might usually buy instore. For example, in the second week of December we saw a marked increase in online purchasing of specialty food and liquor – resulting in a growth of 41 per cent year-on-year.

“We know that customers are increasingly drawn to the convenience and stress-free experience of online shopping – Paypal reports that 70 per cent of Australians find online shopping less stressful than going in-store,” Ben said.

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Global News

Global warehouse robotics marketworth $8bn by 2025 The global warehouse robotics market is expected to reach AUD 8 billion by 2025.

The increasing importance of automation in the manufacturing sector is driving the market for robotics across the globe, according to a recent report released by Hexa Research.

The products find utility as material handling equipment in various industries including automotive, food & beverage, pharmaceuticals, electronics, oil & gas, construction, and e-commerce.

Robots fit in well as companies look for ways to bring in operational efficiency by improving inventory control and increasing labor efficiency to reduce lag time in order processing. The focus on optimising warehouse operations has gained more importance with an ever-growing e-commerce industry, where effective backend operations play a critical role.

The automation in the manufacturing sector with the help of warehouse robotics systems has made picking, moving, labelling, and packaging processes easier and efficient. These systems also enable firms to achieve the global quality standard at a fast pace through the process quality monitoring robots.

The rapid growth of the electronics industry in emerging economies including, China, India, and Taiwan is fuelling the market for warehouse robotics. For instance, the new product launches by the leading electronic companies including, LG and Samsung on white goods including,

Robots fit in well as companies look for ways to bring in operational efficiencies.

smart LED TVs is expected to have a positive impact on the market.

The automation of production processes through the inclusion of warehouse robotic systems has resulted in improved efficiency, consistent quality, minimal maintenance costs,

and safe operation. Sometimes the sorting and assembling of the miniaturised electronics are not feasible for the human. The mobile robots are proved to be highly important and useful for performing such a delicate task and it gives a better quality of the product.

VALUABLE EXPERTISE. VISIONARY SOLUTIONS. logisticsmagazine.com.au | 13

Cover Story

Australian Trusted Trader Senator Linda Reynolds, Federal Assistant Minister for Home Affairs, discusses the Australian Trusted Trader initiative and how it can help logistics businesses smarten up their supply chain.

A

ccording to Austrade, Australia is now in its 26th year of consecutive annual economic growth. Australia boasts the 13th largest economy, and is forecast to realise average annual real GDP growth of 2.9 per cent of the next five years.

In 2018, the Australian Bureau of Statistics revealed that Australia recorded a $2.2 billion trade surplus, which is the highest ever for a calendar year. The country’s two-way trade in goods and services also hit a record high of $854 billion in 2018.

Australia’s demonstrated economic resilience, adaptability and record of steady growth is underpinned by its ability to import and export goods safely and in a low-risk environment, says Assistant Minister Linda Reynolds, Federal Assistant Minister for Home Affairs.

Export growth Australian Trusted Trader (ATT) is a program co-designed by industry and the Australian Government in response to the increasing volumes of freight crossing the Australian border. It is free to join for businesses small and large.

“This program has been initiated to do a number of things. Firstly, facilitate the movement of trade across our borders. The people who the Government has a degree of trust in can get their imports and exports approved far quicker with this accreditation. So, it gives a much faster and efficient service,” Assistant Minister Reynolds says.

Assistant Minister Reynolds says that as supply chains are becoming increasingly complex and as the country faces ever increasing border threats, this initiative allows the Australian Border Force (ABF) to focus on highrisk, unknown or illegitimate traders rather than the law-abiding businesses. “It frees up our officers to concentrate on those whom we may want to more closely exam,” Assistant Minister Reynolds says.

14 | Logistics&MaterialsHandling April/May 2019

Senator Linda Reynolds, Federal Assistant Minister for Home Affairs.

“A lot of the feedback I have had from businesses is very positive on the relationship side of things.”

Linda Reynolds, Federal Assistant Minister of Home Affairs

“ATT was designed to keep Australian businesses competitive in international markets through streamlined customs processes, while enabling ABF officers to focus on other goods and traders that are unknown or pose a greater risk to Australia,” the Minister says.

Currently there are over 300 businesses accredited with Australian Trusted Trader status, with many logistics providers included in this list. For Assistant Minister Reynolds, there are

a number of added benefits for businesses to become accredited by this initiative beyond efficiencies and time savings.

She believes that being accredited also demonstrates to international customers the business’ own government believe that they are a reputable company, which has huge reputational and commercial benefits.

In addition, the Australian Government has signed Mutual Recognition Arrangements (MRAs) with Canada, China, Hong Kong, New Zealand, Taiwan, Korea and Singapore, and is currently progressing negotiations with the US, Japan and Thailand. As well as being one of 77 Authorized Economic Operator programs recognised by the World Customs Organization.

According to Assistant Minister Reynolds, when businesses become accredited they are also presented with a rare opportunity to thoroughly assess their supply chain.

“Quite often businesses who have applied for the Australian Trusted Trader program do

Cover Story

The AustralianTrusted Trader initiative allows the Australian Border Force agents to focus on border threats.

more work on the integrity of their supply chain overseas to minimise any risk. This has been a great benefit because there are many issues around slavery overseas. In order to become accredited, you need to demonstrate that you have a very robust supply chain,” she says.

Currently there are more than 300 buisnesses accredited with the Australian Trusted Trader status.

Mutual benefits This program has enabled industry, the ABF and the Government to work closer together.

“Being accredited gives businesses access to a dedicated ABF account manager. This is a first point of contact with someone who they know and who knows their business,” Assistant Minister Reynolds says.

It also gives businesses a seat at the table to work with government and border control to improve processes.

“A lot of the feedback I have had from businesses is very positive on the relationship side of things. Many of the businesses tell me that a lot of the issues they wanted

improved have been actioned as a result of this relationship,” she says.

Another area the Minister is particularly proud of is the recent updates to the program in terms of the process for businesses to apply. “I am

very pleased that the ABF and the Department of Home Affairs have worked closely together to streamline the process, which cumbersome to begin with,” she says.

To be eligible for ATT, a business needs logisticsmagazine.com.au | 15

Cover Story

to have a two-year trading history, an Australian Business Number (ABN) and be financially solvent.

Importers, exporters, brokers, and freight forwarders involved in the movement of physical goods across the border are all eligible and

AUSTRALIAN TRUSTED TRADER BENEFITS • Expedited border clearance for goods • Australian Border Force account manager • Consolidated cargo clearance • Duty Deferral • Certificate of Origin Advance Ruling • Access to Mutual Recognition Arrangements • Streamlined process to become an accredited sponsor for the Temporary Skilled Shortage (TSS) visa • APEC Business Travel Card • Monthly reporting on all imports and exports All accredited businesses have a dedicated Australian Border Force account manager.

Assistant Minister Reynolds urges all businesses, large and small, to apply.

“If businesses have the relevant information and accounts in good order it can take as little as an hour to complete the application form online and then the ABF will visit the business and validate the information that has been provided,” she says.

For Assistant Minister Reynolds, there are great benefits for smaller businesses too. She recalls the 300th accredited business was a small business based in Perth with only 12 employees.

“Small businesses are time and resource poor, so this accreditation allows them to get their goods over the border quickly and with less expense,” she says.

This accreditation is part of a broader trade modernisation program that Assistant Minister Reynolds is responsible for. “I think international trade is changing globally, and very quickly. We have to do things faster, cheaper and with more risks. Any reduction in red tape is a good thing.

With this initiative, we want to make sure that we match the processes elsewhere in the world and keep up with the pace of change to keep Australia a global business leader,” Assistant Minister Reynolds says.

VIRTUAL REALITY TRAINING LINX Cargo Care Group’s next step in safety awareness Combined capability and expertise across five market-leading operations End-to-end supply chain and logistics solutions Where our customers go, we go linxcc.com.au linx cargo care group 16 | Logistics&MaterialsHandling April/May 2019

B RO U G HT TO YO U BY L AND CO RP

Western Australia’s new home of agri-innovation and industry Rich in natural resources, the Peel region is a giant step closer to becoming an agribusiness and innovation hub in Western Australia.

Offering strategically located land for new and emerging industries, Peel Business Park, Nambeelup services a broad range of sectors, including agriculture, technology, research and development, as well as general and light industrial businesses.

With a focus on research and development in agri-innovation, Peel Business Park will offer opportunities to develop high-quality, value-added food production and processing, which isn’t climate dependent.

Designed to create stronger connections between agricultural and logistics chains, it will help build critical capacity, business capability and export readiness.

The first major project of the Transform Peel initiative, Peel Business Park is strategically located just 70 kilometres south of Perth and is made possible by Royalties for Regions funding of essential trunk infrastructure.

General and light industrial, and service commercial businesses will benefit from the park’s location and flexibility of lot size – unlike other developments which are constrained by surrounding land uses.

Phase 1 of the 1,000-hectare Peel Business Park is being delivered by LandCorp, forming a critical component of the Transform Peel initiative, which also includes the 42,000-hectare Peel Food Zone and Peel Integrated Water Initiative. Funded and supported by State Government, Transform Peel will help future-proof food and water supplies and drive economic growth.

Phase 1 includes a renewable energy microgrid, expected to be one of the largest for an industrial development in Australia, which will offer a unique power solution delivering low-cost, renewable energy, in conjunction with a robust grid connection.

Innovative tariffs are expected to offer the flexibility required to meet the power needs of diverse customers.

Cover Story

Lots include flexible design, power, water and waste-water. High-speed internet, with international submarine cable network linkage, and the Bunbury to Dampier gas pipeline will also service businesses.

LandCorp’s recent first release of lots are sized from 2,438sqm and have already attracted strong interest from businesses who recognise the potential of the transformational development.

Why can’t land come with more incentives?

It can – LandCorp promotes, offers and assists on a range of local, State and Federal Government incentives for Peel Business Park.

Incentives will be offered on a qualification basis and range from deferred land payments and case management support services, to cash incentives and rebates. The Shire of Murray is currently offering a three-year rate holiday and will waive all local government planning and building fees for the first five businesses who commit to purchasing in Stage 1*.

See the vision come to life by viewing the flythrough at landcorp.com.au/peelbusinesspark *Conditions apply.

The answer for agri-innovation Peel Business Park’s five innovatively-designed and sustainably-built precincts will cater for the agri-innovation, renewable energy, general industrial, light industrial and service commercial businesses of tomorrow.

LAND7660F

Agribusiness – Phil Melville 0488 203 088 Industrial – Warick Irving 0413 863 335 landcorp.com.au/peelbusinesspark

logisticsmagazine.com.au | 17

Profile

Xtreme logistics Amanda O’Brien, Chair of the Supply Chain and Logistics Association of Australia and CEO of Xtreme Freight shares her views on the global market, technology, and the need to recognise and develop talent.

A

manda O’Brien, CEO of Xtreme Freight and Chair, Supply Chain and Logistics Association of Australia (SCLAA) saw a huge potential in the logistics industry for innovation and improving efficiencies using data and technology.

With a background in project management, Amanda recognised the importance of benchmarking. “In my earlier roles, I spent a lot of time benchmarking companies against each other, with a particular focus on global business. At the time, people just weren’t doing this in logistics,” Amanda says.

Amanda had an early insight into how important data is, particularly with reference to efficiencies, and how this could improve logistics processes.

She took over Xtreme Freight eleven years ago, and has transformed what was once a business that was losing more than $700,000 a year into one of Australia’s leading logistics providers.

“I learnt from the ground up, I did 100 hour weeks, unpacked container boxes, spent weekends at depots. A lot of people thought I was crazy but I was determined to make it work,” Amanda says.

Amanda was ahead of the game with offering customers enhanced reporting and data.

“Companies just weren’t offering reporting at such a high level and that’s what customers want. They want speed and efficiency along with safety and security,” she says.

Global outlook Australia has historically been slow to introduce new technologies, according to Amanda. “RFID and blockchain, for example, have been used by our global counterparts for years, but we have always been slow to pick these things up.”

With Australia’s unique geography, Amanda thinks businesses should tread with caution when looking to markets such as Europe for guidance. “A lot of the time we import talent to advise us but fundamentally other markets are very different to Australia. We have a wide geography and less population, this presents 18 | Logistics&MaterialsHandling April/May 2019

unique challenges,” she says.

Technology is one area that Amanda is very keen to develop, across the industry and in her capacity as CEO of Xtreme Freight.

“Technology has considerably changed over the last ten years. It’s a very important factor and it continues to change. If you can’t adopt to change then I think you’re out of business,” she says.

Amanda is currently looking at ways where Xtreme Freight can automate aspects of its operation. “As a business grows, administration tasks become onerous and more employees are required. So, at Xtreme Freight we are looking at using robots in our reporting functionalities.

We have already started with pricing, a job that once took three hours is now being done in 11 minutes when we use a robot,” Amanda says.

Being able to extract data and give customers real-time visibility, is what Amanda argues customers want. “Using this technology enables us to customise reporting for different clients.

Every client wants something different and it gives us speed and flexibility without onerous overheads,” Amanda says.

Xtreme is also implementing Virtual Reality (VR) safety training in collaboration with Melbourne-based start-up Bondi Labs, and Amanda is excited about the potential for this technology in logistics.

Talent pool As Chair of the SCLAA, Amanda has great insight into the supply chain and logistics industry across Australia and she is particularly passionate about the great pool of talent that can be found in these industries.

Amanda believes you can apply skills in supply chain and logistics from a variety of backgrounds, she also says there are significant benefits to utilising skills from across different sectors.

“Supply chains are about people and different skills help a company to grow. If you are doing a degree in one area, it doesn’t mean that won’t be useful in supply chain or logistics. A career in logistics is immensely diverse.”

When Amanda recruits she says she looks at

Amanda O’Brien, CEO of Xtreme Freight and Chair, Supply Chain and Logistics Association of Australia (SCLAA)

people in lots of different industries and works out how their skills can be utilised. “I take people from a variety of different backgrounds.

We’ve got pharmaceutical graduates, business analysts – people you often don’t see in this field.”

With the SCLAA, Amanda wishes to encourage young people to enter the industry.

“If you choose a career in logistics or the supply chain, you have a global career. You can go anywhere in the world and there is countless opportunities for up skilling and development,” she says.

She is passionate about developing people and believes that currently there is not enough professional development offered across the industry.

“If you have a bright mind and you don’t want to lose them you have to inspire and challenge them and give them new opportunities. I started with a table, a chair and a computer and the bones of a broken business. I still look back and ask: ‘how did I do this?’ but I recognised the importance of continuous improvement, perseverance in the face of diversity and learning every day,” Amanda says.

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Technology

Committed to safety LINX Cargo Care Group’s vision is to ensure that everyone goes home safely every day.

For CEO Anthony Jones, nothing is more important than this commitment.

L

INX Cargo Care Group (LINX CCG) operates more than 70 different sites across Australia and New Zealand.

The group’s five operations employ approximately 4,000 people and the company is committed to ensuring the work every employee carries out is done safely.

With 100 years’ operating in the logistics and port arena, LINX CCG carries a wealth

that this technology could bring to LINX’s safety promise. The LINX CCG team has have been working with communication and technology company Curiious and Samsung to develop a customised safety training platform.

“The platform completely exceeded my expectations. In this industry, the safety challenges are very real. When you are operating heavy machinery and moving heavy

of experience that enables the organisation to provide its customers with tailored supply chain solutions and long-term growth opportunities.

Anthony Jones, CEO, LINX CCG, is immensely proud of LINX CCG’s history but he is also committed to innovation and change, particularly using new technologies to support their core value of ensuring everyone goes home safely, every day.

Most recently LINX CCG has invested in a Virtual Reality (VR) platform for safety training for its front-line staff.

loads, safety is crucial. I see this VR platform as a way to ensure all of our training is engaging, immersive and image-led,” Anthony says.

This commitment to standardise is echoed

by Peter Seaman, Executive GM Health, Safety & Environment, LINX CCG. “The VR platform enables us to deliver consistent safety training across all levels of the organisation. Often in safety training some of the messages are lost in translation and delivered in different ways. This VR platform minimises the room for miscommunication,” Peter says.

Standardisation

The initial application of the VR platform at LINX CCG concentrates on helping frontline leaders to perform more efficiently. The frontline leader needs to understand the perspective of each role across the site. So LINX CCG worked with Curiious to develop a feature in the platform whereby the frontline leader can navigate through a guided tour of

Anthony recognised that with such a dispersed workforce, the key to improving safety is creating a compelling story or message that cuts through and has an impact.

As soon as he was exposed to the capabilities of the VR platform, Anthony was immediately impressed with the opportunities

Reality is key

The initial application for LINX CCG will be in helping frontline staff perforrm more efficiently.

The hardware for the project has been supplied by Samsung.

20 | Logistics&MaterialsHandling April/May 2019

The users move into an interative piece, which offers a gamified experience.

the site, seeing it from the viewpoint of each occupation.

“We have a dozen 360° films that show the site operating from the perspective of different occupations. A facilitator can take a group together in VR, on a tour through the site from the safety of the site office. They can stop the film at any time and draw or write directly into the virtual environment to guide the groups attention to particular features or hazards. The fact that the group experience this live in real-time, means the facilitator can hold a discussion and coach participants along

Technology

the way.” Peter says From the tour, the users move into an interactive piece. The platform switches to a gamified experience that tasks them to use the knowledge they have just gained to lay a site out for the working day ahead.

“With a focus on safety, the foreman lays out the interactive virtual site, selecting the equipment, infrastructure and team needed for the requirements of the site that day.

Once complete, the user is beamed into their position as foreman and watches the site in operation. Here the user will see what they got right, and importantly, witness the dangers of any mistakes they made, with a full debrief in the virtual space before they leave the experience” Peter says Anthony believes this immersion is really powerful. “To be able to put people into different situations where they have the chance to see how it would play out and to immerse staff in the scenario and show them the real dangers and consequence is invaluable” he says.

Echoed by Michelle Schuberg, General Manager of Curiious, the ability to immerse people in scenarios they may rarely experience is of great benefit for LINX CCG. “For LINX CCG the end goal of the platform is to help deliver their promise of home safely every day. There are three key ways we are supporting this. Firstly, immersion. There is an acronym in the industry: RIDE. This means if it’s Risky, Impossible, Dangerous or Expensive to take someone there, VR is the way to do it.

Using our platform, the participant can be guided through that experience for greatest impact,” Michelle says.

Secondly, cause and effect. Michelle says the opportunity to experiment and explore the possibilities without any real-world ramifications is hugely beneficial. “We know people are not as committed to doing something if we simply tell them, compared to if they can experience it themselves,” she says.

The third benefit is repetition. “The chance for their workforce to gain proficiency through practice, in a way that doesn’t involve plant down-time, or risks to safety is a valuable opportunity for LINX CCG,” Michelle says.

Start-up mentality Anthony is committed to ensuring LINX CCG and its employees stay at the forefront of innovation and technological development. Since the company gained independence, following the break-up of Asciano in 2016, Anthony says there

The VR platform completely exceeded LINX CCG CEO Anthony’s expectations.

“The potential for wider training is huge. With heavy and inaccessible equipment simulation training is ideal.”

Michelle Schuberg, General Manager of Curiious

has been a lot of change.

“Since we have broken away from Asciano we have changed all of our operating systems, from HR to safety. Even our IT infrastructure was upgraded. All this change has given us great opportunities to enhance and innovate and to give a better service to our customers,” Anthony says.

Anthony’s genuine passion for innovation is something Michelle is excited to find in a CEO. “Anthony is unique in that he has the heritage and the experience which gives him a deep understanding of the industry, but he is by no means stuck in old ways,” she says. Michelle says that LINX CCG was the ideal partner for this project.

The hardware for the project has been supplied

by Samsung. Martin Brown, Head of Strategic Partnerships (B2B), Samsung Electronics Australia believes LINX CCG has provided a new perspective for this type of training. “Through this collaboration with Curiious and LINX CCG, we have been able to deliver a fresh perspective for how our Virtual Reality technology can help provide effective training programs that will ultimately contribute to a safe work environment,” he says.

Multiple benefits According to Michelle the ultimate aim for this project is to help LINX CCG deliver on its safety promise, however she believes there are many more benefits to be realised.

“The potential for wider training is huge.

With heavy and inaccessible equipment like cranes, simulation training in VR doesn’t involve anything like the resources and hazards it does in a real-life environment,” she says.

Michelle uses the aviation industry as an example. “They have been using simulation training for pilots for decades with incredible results, but the cost of simulation has been prohibitive for others until now. VR and our interactive platform change the paradigms.

We are working to expand the principles of simulation training out to engineers, ground crew and even flight crew to deliver significant cost savings, and this can be applied directly to the logistics industry too.”

Anthony is passionate about safety and he believes that by creating the safest environment possible, customers and suppliers will also benefit. Anthony is committed to the promise of home safely, every day and sees this extension across all of LINX CCG’s customers and suppliers.

“My experience of safety in my career has been fortunate and unfortunate. But what I do know is that usually people are trying to do the right thing. And when an incident happens it’s usually because they have underestimated the risk, but if you can immerse someone in these possible scenarios and show them what happens when it plays out a certain way, that will give awareness, engagement and proficiency and this is where I see the real benefit of the VR training we are about to roll out,” Anthony says. logisticsmagazine.com.au | 21

Warehousing

100 years of writing innovation Pilot Pen recently celebrated its 100-year anniversary. John Johnston, Marketing Manager at the company, showcases some of Pilot’s innovative products suited to the warehouse industry.

J

ust over a century ago, a young nautical engineer who worked as a professor at the Tokyo Marine Academy noticed a student struggling to use a ruling pen during drawing class.

After this observation, Ryosuke Namiki took it upon himself to improve the pen industry.

His desire to create something Japanese that the world would be proud to use led him to develop a brand of ruling pens that had ink stored in-line, and consequently acquired the relevant patent for it.

Namiki’s inquisitive nature shifted to fountain pens. He worked with colleague Maso Wada to create the first fountain pen on 9th February 1916. Two years later, Namiki and Wada established Namiki Manufacturing Company which became the Pilot Corporation.

For the past 100 years, Pilot Pen has been at the forefront of design and innovation, delivering writing experiences in different industries around the world. All of Pilot’s products are made in Japan using the best quality ink and materials, with an emphasis on end user satisfaction. The focus is on being the best and ensuring that every one of our products is produced to the highest standard.

“I think this commitment to quality above all things is why we have been around for 100 years, and why we will be around for another 100,” John says.

Pilot recently celebrated its 100-year anniversary in Australia alongside World Gratitude Day where the company put up a giant gratitude wall in Sydney’s Martin Place.

Pilot organised a gratitude day in Sydney to celebrate its anniversary.

The wall created a space for people to come and express what they were grateful for.

According to John, gratitude is something the company feels very strongly about with marking their centenary anniversary.

“We’re very grateful at Pilot for the public’s support over the past 100 years and we’re consistently thrilled to see that, in spite of the rise in technology, writing by hand is still very important in personal and business applications,” John says.

There are a number of different products in the Pilot range suitable for logistics businesses.

22 | Logistics&MaterialsHandling April/May 2019

A pen for all occasions John believes there a number of different products across the Pilot range that would significantly help logistics businesses to carry out their daily tasks more conveniently and effectively.

One product range that John is particularly excited about is the FriXion range of erasable inks, which incude pens, highlighters and coloured markers.

The secret behind Pilot’s FriXion ink is that it is a thermosensitive ink, so if it heats up the ink will disappear but can reappear when temperatures reach below –10 degrees Celsius. The ink uses three types of chemical compounds that rely on acid-base and temperature sensitivity. When you rub the ink with the hard rubber eraser that is on the top of the pen, the heat from the friction causes the temperature-sensing compound to activate the acid compounds which in turn neutralises the dye and causes it to disappear.

“Having a pen that you can rub out has so many different applications. For example, if you are writing up a schedule or changing rosters. I use this pen all the time and having the ability

Warehousing “I think this commitment to quality above all things is why we have been around for 100 years, and why we will be around for another 100.”

The SCA 100 and 400 series feature the newly developed Controlled Surface Properties (CSP) ink, which is wear resistant and prevents the ink dispersing when it’s scratched. This ensures a long cap-off performance & rich, vibrant colours. They are xylene free and available in fine tip/1 mm (SCA 100) and broad tip/4 mm (SCA 400).

According to John, one the key benefits of

the pen are its strong surface adhesion. This means that you can use the pen on a variety of surfaces including cartons, glass, plastic, wood and metal. “You can even write over grease and oil,” John says.

Additionally the pen boasts a 24 hour cap off life, meaning it will not dry out even if left uncapped for 24 hours. It is also water resistant and comes in a variety of vibrant colours.

John Johnston, Marketing Manager at Pilot

to erase things when writing up notes has been fantastic, I couldn’t live without it now,” John says.

Pilot has recently introduced the SCA 100 and 400 range of permanent markers that are ideal for industrial applications, John calls the pens tough markers for tough jobs.

“Perfect for the office, factory and warehouse…or anywhere that you need to permanently make your mark. They have a minimum 24-hour period where the cap can be left off but the tip will not dry out,” John says.

Members of the public were invited to write using Pilot products.

logisticsmagazine.com.au | 23

ALC Column

INVESTMENTS THAT WILL PAY SUPPLY CHAIN DIVIDENDS

Kirk Coningham CEO, Australian Logistics Council

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ith a Federal Election now only a matter of weeks away, attention in Canberra and across much of the media will be focussed on the race between the two major parties.

Regardless of the political complexion of the election winner, the challenges associated with meeting a growing freight task will not go away. Many of these challenges are long-term that will require considered policy responses and investments that will last well beyond an election cycle.

Accordingly, in the lead up to the 2 April Federal Budget, ALC provided a submission to both the Government and opposition that sets out key investment priorities that should be supported by political parties across the board.

Why this Budget matters The 2019-20 Commonwealth Budget will be the last budget delivered before the scheduled release of the National Freight and Supply Chain Strategy later in 2019.

ALC has been a consistent advocate for this Strategy, we believe that a truly national economy needs to adopt a consistent national approach to freight movement.

However, the best strategy in the world counts for little if there are insufficient resources in place to support its delivery.

Given the high level of industry commitment to delivering an effective strategy, ALC believes that our political leaders should be acting now to establish the right framework to 24 | Logistics&MaterialsHandling April/May 2019

support its implementation.

ALC has put forward a series of recommendations to ensure that key Commonwealth agencies, as well as state and local governments are supported to deliver much-needed reforms around planning, corridor protection, road pricing and data collection.

Separately, there are specific recommendations to support crucial infrastructure and regulatory initiatives.

These include better freight rail linkages to ports, infrastructure to hasten uptake of electric vehicles in the freight sector, maintenance of the industry Master Code for heavy vehicle safety to the highest standards, and development of a National Rail Plan.

What is at stake?

Freight and supply chain issues affect every Australian. The everyday goods that Australians buy, such as food, clothing, household appliances, all need to be transported by freight operators.

Similarly, the freight supply chain provides the materials to build and operate critical community infrastructure - roads, hospitals and schools – which are fundamental to our society.

The converse is true for an unproductive and inefficient supply chain, which engenders lost export income, reduced employment, higher consumer prices and makes Australia less globally competitive.

To put it in simple terms, without freight, Australian households and businesses cannot function.

We have to get planning right ALC’s ongoing engagement with its members and other industry participants consistently identifies planning issues as a priority.

A particular concern for industry is the diminishing quantity of industrial land available in proximity to key freight facilities (such as ports, airports, railways and intermodal terminals), coupled with a lack of action to preserve land for the future freight transport needs of a growing population –

particularly in urban areas.

The needs of the freight logistics industry are losing out to residential interests when it comes to planning and development issues. Unless a better balance is struck, there will be negative consequences, as delays and rising supply chain costs are passed on to consumers.

In ALC’s view, this can be rectified by ensuring freight movement is appropriately prioritised in planning schemes – and by achieving greater consistency across jurisdictions in the approach to land use planning.

Planning powers are generally the responsibility of State/Territory Governments, and this constitutional reality must be recognised. However, there is still capacity for leadership in this area at the national level including through the provision of funding that incentivises best practice.

There is ample precedent for this. For example, the 2017-18 Commonwealth Budget offered incentive payments to the NSW Government and relevant Local Governments to support reforms to accelerate housing supply in Western Sydney.

Then, of course, there is the Federal Government’s capacity to attach conditions to payments it makes to the states and territories.

This constitutional power should be used judiciously in support of outcomes that will enhance economic efficiency.

ALC has recommended that the Federal Government move to enshrine a set of planning principles – adherence to which would be a precondition for states and territories receiving financial support from the Federal Government for infrastructure projects.

Separately, ALC has urged the adoption of a National Corridor Protection Strategy that will properly identify future transport corridors and ensure their protection. This will deliver savings on infrastructure costs for taxpayers, whilst contributing to enhanced supply chain efficiency.

These measures should include the acquisition of land to help protect key freight transport corridors from the effects of incompatible residential development.

ALC Column

Supporting EV uptake in the freight sector ALC has also encouraged the Government to use this year’s Budget to support the more rapid uptake of electric vehicles.

One of the key initiatives that could help to deliver this is the establishment of a Low Emission Vehicles Contestable Fund – which would allow companies to bid for government support to help meet the costs of transitioning to electric vehicles.

The fund is based on a similar model operated by the New Zealand Energy Efficiency and Conservation Authority (EECA). In New Zealand, the EECA has used the Low Emission Vehicle Contestable Fund to provide over $18 million (NZD) to 100 projects since 2016.

This fund has helped to demonstrate that EVs can be effective in the freight logistics sector by supporting a number of freight-related projects.

ALC believes that the Australian Government should be showing similar leadership.

The right approach on data A common concern expressed by many freight logistics industry leaders is the lack of meaningful data available regarding the performance of Australia’s supply chains.

The lack of data is concerning as it makes it difficult for governments to prioritise investments and measure the impact of new policies or infrastructure investments. A more comprehensive pool of data would also help the freight logistics industry make more effective use of existing freight transport infrastructure.

Several important steps have been taken over recent years to enhance the quality and quantity of data. This includes funding from the Federal Government to support the development of a Transport Satellite Account by the Australian Bureau of Statistics in 2018.

ALC has suggested additional funding to support the development of a Freight Observatory in the 2019-20 Budget. This Freight Observatory would be responsible for collecting

over time, helping to track the effectiveness of infrastructure investments and benchmark our performance against that of other nations.

and cataloguing data about supply chain performance in a manner that is compatible with appropriate Global Data Standards (GDS) to facilitate interoperability.

The data it collects would be available to governments and businesses, and would help the industry to make more informed investment decisions. Such data would also permit Australia to establish key performance indicators about the operation of supply chains

performance of its freight infrastructure and its supply chains will ultimately ensure future investments are better targeted, thus delivering greater benefits for taxpayers.

With Australia’s growing population expected to witness a doubling of our national freight task over the next two decades, now is the time to set up the mechanisms that will drive the future success of this industry – and meet the needs of 21st century consumers.

Investing now for better long term outcomes It is in Australia’s interest for the Government to act now and establish policy mechanisms that will allow it to play a leadership role in encouraging greater supply chain efficiency – and to measure the impact of its freight infrastructure investments.

Initiatives such as the provision of incentive payments to jurisdictions that agree to adopt consistent approaches to land use planning are especially important in this regard.

Similarly, investing in the nation’s capacity to gather meaningful data about the

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PROMO FEATURE

The winning formula

Linde and The Winning Group share a commitment to comprehensive customer focus.

Linde Material Handling’s enduring partnership with Australia’s Winning Group is based on shared values.

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he Winning Group is one of Australia’s business success stories, transforming itself from a carriage and saddlery trade business in 1906 to an online and bricks and mortar powerhouse.

Its Winning Appliances, Appliances Online, Winning Services and Home Clearance businesses have been on a strong growth trajectory over the last decade, prompting a decision to create a new national distribution centre in Sydney.

Chief executive John Winning, a fourthgeneration member of this ultra- successful family business, particularly values the partnership with Linde because it was initiated in his time.

He sees Linde and Winning Group’s shared commitment to comprehensive customer focus as being a key enabler of their partnership.

Partnering for growth “In recent years with the success of our Appliances Online business we’ve 26 | Logistics&MaterialsHandling April/May 2019

experienced year-on-year growth in excess of 100 per cent. We need partners who can understand that growth and support it with the products and services that they give to us, John Winning explains.

Mick Bunt, General Manager of Winning Services, including its state-of-the-art 24,000 square metre Rosehill distribution centre in Sydney, agrees.

“When we went out to tender for the distribution centre material handling equipment we had some of our staff go out to Linde customers and try their equipment. We had a quite specific need for our narrow aisle turret trucks.

“Rather than have a fork blade we needed a clamp attachment which is how we move a lot of products around the warehouse. Using Linde to design a specific solution for our application was paramount and they were absolutely brilliant with the turret truck clamp attachment model,” he says.

High availability “We have 11 counterbalance units here, as well as two high reaches and two turret trucks.

Our turrets would be operating at 15 or 16 hours a day. They use a fast charge system that allows them to be in action all over the 24-hour shift. They are absolutely superefficient and tick off any availability concerns that we had.

“Being a wire guidance machine the Linde turret truck is certainly a lot safer than having a guided rail. They are a lot more efficient and our team feels a lot more comfortable than when we historically had team members on platform pickers. It wasn’t great for the equipment and it certainly wasn’t great for them.

“What Linde has been able to do for us is pretty much reduce all the manual handling for all the big and bulky items throughout our whole operation, which from a safety perspective is absolutely brilliant. Being a 24/7

PROMO FEATURE

operation, when we go into any partnership the after-sales service is super important. We know with Linde their 24/7 call centre allows us every opportunity to call in a breakdown or an issue with one of the machines. Winning Group is not just looking for best price. We’re looking for value naturally, but also for service, safety and after sales support. For me, I think Linde exceeds anyone else in the market,” Mike says.

“I’m very proud to say that Linde also shares the same values as the Winning Group – safety, reliability and efficiency as well as customer service and I’m very proud of our relationship and partnership with Linde Material Handling and look forward to using their product into the future,” John says.

Multi-faceted support Linde’s strength and experience as a solution provider enabled it to assist Winning Group on a far more comprehensive basis than provision of material handling equipment.

The company had already experienced Linde commitment on a smaller scale in its previous

“I’m very proud to say that Linde also shares the same values as the Winning Group – safety, reliability and efficiency as well as customer service.”

John Winning Chief Executive at The Winning Group

warehouse where Linde Material Handling had demonstrated the quality of its equipment and support.

STRATOS warehouse planning and simulation software developed by Linde added a quantum boost to help the high achieving Australian family company develop its current distribution centre.

In fact, Winning Group achieved its distribution centre goals, together with a 50 per cent productivity boost, made possible by textbook planning and implementation processes suggested by Linde’s STRATOS solution.

State-of-the-art trucks to suit all Using VNA turret trucks with carton clamps to take advantage of the height of a tall building to store a large SKU profile in a significantly smaller footprint than would otherwise be the case had not been done in Australia.

After evaluating tenders from alternative suppliers Winning Group took delivery of Linde equipment on long term lease, including E20-335 battery electric counterbalance forklift trucks with carton clamps, a R16HD – 1120 reach truck and two K Series turret trucks with carton clamps. The trucks are fitted with the Linde Power Solutions Fast Charge Battery System, allowing them to cope with heavy multi-shift usage.

The Winning Group had very specific materials handling needs that Linde were able to deliver on. logisticsmagazine.com.au | 27

PROMO FEATURE

Vin Rowe’s technical team has been trained at Zowell’s HQ in China.

The future is electric Zowell’s electric materials handling solutions are set to arrive in Australia through a new partnership with agriculture specialist Vin Rowe.

T

he global forklift truck market is high-growth industry, with an anticipated 6.4 per cent growth forecast for the period of 2019-2024, according to the Global Forklift Truck Market – Technologies, Market Share and Industry Forecast 2024 report by ResearchAndMarkets.

One of the key trends that is positively influencing the growth of the forklift truck market is technological advancements which help improve forklifts efficiency and productivity.

Geographically, Asia-Pacific dominates the global forklift market due to a rise in urbanisation and industrialisation, according to ResearchAndMarkets. China’s fast-growing e-commerce sector is leading to a significant 28 | Logistics&MaterialsHandling April/May 2019

“Our initial interest in this sector was the electric forklifts as we believe that as this technology advances there will be requirements for any warehouse to operate an electric-only fleet.”

Graham Rowe, Director at Vin Rowe

drive in the demand for more technologically and economically advanced forklift trucks.

A key aspect of these advancements is the rising adoption of the electric forklift truck, which is a major contributor to this growth as

more and more businesses make the switch to electric solutions.

Graham Rowe, Director at Vin Rowe recognised this industry as a significant growth sector, with an emphasis on electric

PROMO FEATURE

materials handling solutions.

“Our initial interest in this sector was the electric forklifts as we believe that as this technology advances there will be requirements for any warehouse to operate an electric only fleet,” Graham says.

Graham’s background is in agricultural machinery distribution, and his business, Vin Rowe, has been operating since 1961. “We are primarily an importer and distributor of agricultural machinery but we started to become interested in the materials handling sector as a lot of our customers were using forklifts in their sheds,” Graham says.

The business currently provides a large range of the latest agricultural equipment to the Australian farming community. They have more than 50 years’ experience servicing this industry. “We understand the importance of a fast and reliable parts service and stock extensive range. Our fully qualified service technicians service all models of machinery and equipment,” Graham says.

Vin Rowe is now moving into the materials handling sector, with the backing of more than three generations of expertise, experience and reputation. Having been trusted by the best European agricultural manufacturers for many years, Vin Rowe is now entering a new venture with Zowell, a Chinese manufacturer of electric materials handling equipment.

“One of our technical engineers went over to China to be trained on the entire producrange that we will be distributing here in Australia. We now have staff who can servie and repair the Zowell products locally.”

Graham Rowe, Director at Vin Rowe

Made in China, serviced in Australia The Vin Rowe team pride themselves on their ability to offer a great service to any product that they distribute here in Australia, something that the business has been doing

range of Zowell’s material handling equipment.

Zowell will continue to support Vin Rowe in training its engineers so that they can continue to offer ongoing service and sales support. In addition, Zowell will visit the Vin

with agricultural products for more than 50 years.

“One of our technical engineers went over to China to be trained on the entire products that we will be distributing here in Australia. We now have staff who can service and repair the Zowell products locally,” Graham says.

Vin Rowe is Zowell’s only distributor in Australia and is responsible for introducing, selling and offering the after-service for the full

Rowe team in Warragul, Victoria twice a year to continue training and development.

So far Graham has been very impressed with the way that the relationship with Zowell is developing and he is excited to get the products out to market.

“We can see that the future is electric and we wouldn’t want to be left behind. We’re excited to bring these new products to Australia,” Graham says.

The Vin Rowe team visited the Zowell factory in China.

A new collaboration In late 2017, Vin Rowe initially trialled some of Zowell’s best-selling electric forklifts to get an idea for how the products perform. “We trialled them as we didn’t want to put them straight out to the market. After a few months of using the product we were really impressed and Zowell then approached us to work with them in presenting the range at an exhibition in Melbourne,” Graham says.

Zowell has more than 15 years’ experience in the materials handling sector and is focused on research and development. The products are designed with comfort, stable operation and efficiency features.

The range that Vin Rowe will bring to Australia covers a series of products that includes electric counterbalance forklift trucks, electric reach trucks, electric reach stacker, electric power pallet jack, electric lift stacker and electric tugger. The products are used in a variety of warehouse applications across almost every sector including automotive, food and beverage and medical. logisticsmagazine.com.au | 29

PROMO FEATURE

Combilift operates the largest manufacturing facility in Ireland.

Safety first International forklift manufacturer Combilift has recently been nominated as a finalist in one of the most prestigious international materials handling awards. Logistics & Materials Handling speaks with Martin McVicar, Managing Director to find out more.

A

ccording to Martin McVicar, Managing Director at Combilift one of the reasons why the Combilift products have been so well received in Australia is because of the country’s commitment to safety. “In the Australian market, safety is at the very top of the agenda,” he says.

For Martin, Australia is one of the top countries in the world for operating a safe environment. “The top three countries in the world that are focused on safety are the UK, the US and Australia and I would argue that Australia tops that list,” he says.

Safety has always been at the forefront of Combilift’s product offerings and innovation, and the nomination for the IFOY Award (Interlogistics and Forklift Truck of the Year) in the Warehouse Truck category demonstrates this.

One of the products that has been singled out in this nomination is the Combi-PPT powered pallet truck, which boasts a 8,000kg capacity.

According to Martin, Comblift’s innovations and developments in safety has allowed the company to offer unique features in its forklifts.

“When we started out 20 years ago, we had a forklift that went back and forth, and sidewards.

This added safety benefits as it was a lot safer than trying to zig zag a forklift through a doorway with long product,” Martin says.

30 | Logistics&MaterialsHandling April/May 2019

Combilift offer customisation for all of its clients.

Working in Australia has also led Combilift to develop safer and more efficient trucks, says Martin. Bunnings asked Combilift to design a forklift that would work in a small space but be pedestrian led, and Martin jumped at the challenge.

“We worked with Bunnings to bring a pedestrian operated forklift for small spaces into

the market, and this type of forklift has had great success in Australia. Although Australia is a huge country, the population and workforce is very much concentrated in urban areas. With land at a premium price and industry competing for space we have developed a lot of space-saving warehouse solutions,” Martin says.

Combilift’s first walk behind compact truck

PROMO FEATURE

“The top three countries in the world that are focused on safety are the UK, the US and Australia and I would argue that Australia tops that list.”

Combilift invested nearly €50 million into its new site in Ireland.

was developed six years ago for Bunnings and the business has been developing in this space ever since. “Since that product we have developed a number of pedestrian forklift trucks and more recently we have launched a range of high capacity powered pallet trucks (PPTs),” Martin says.

While many businesses operating in this space are offering powered pallet trucks, they are usually only 1,500kg to 2,000kg capacity, Martin says. However, the Combilift team have been focusing on developing trucks that operate from 3,000kg capacity up to 16,000kg.

“In fact the model that has led us to be shortlisted for this award is the 8,000kg capacity Combi-PPT. This has really got the attention of the industry because of the added safety benefits.

If you are moving a heavy product then you need to make sure that the person moving the product as well as all workers sharing the space are safe.

With this product the operator can just walk with it, it’s very compact and is safe for the operator and anyone in the vicinity,” Martin says.

The Combi-PPT range are a high-performance pedestrian operated powered pallet trucks with a range of capacities up to 16,000kg, enabling the safe and secure transportation of very heavy loads without the need for a ride-on forklift.

According to Martin, the features, which include Combilift’s unique, patented multi-position tiller arm, and design ensure optimum visibility of the load and surroundings for the operator and guarantee maximum safety in areas where other personnel may be present. Additionally, its manoeuvrability enables efficient and productive operation in confined spaces.

This product is yet to be launched in

Australia but will make its debut at National Manufacturing Week in Melbourne in May and Martin is very confident that there will be a high demand for such a product given the country’s commitment to safety.

Purpose built facility To aid Combilift’s significant growth, the company has recently opened a purpose-built manufacturing plant in Ireland. “We opened the plant in April 2018 and invested about 50 million euros,” Martin says.

The new global headquarters and manufacturing facility is located in Monaghan, Ireland and is 46,500sqm. According to Martin the facility will allow Combilift to realise its ambitious growth plans. “Our production volume output has already increased 40 per cent compared to where we were a year ago, and over the next five years I want to double our revenue,” he says.

The plant is the largest manufacturing facility in Ireland and Martin is proud that all of the products that Combilift sell in Australia are manufactured in Ireland.

The new facility has also allowed Combilift to offer customisation to its clients. “We have focused on setting the plant up so that we can mass produce customised products.

Traditional manufacturing is usually either set up as a customisation plant or a high-volume plant, but with this new facility we can offer both,” Martin says.

Combilift want to offer customisation for all of its clients and the business has purposively built a lot of flexibility into its supply chain.

In addition, Combilift sees itself not just as

Martin McVicar Managing Director at Combilift

a forklift producer but a solutions provider and for this reason the business offers access to a team of engineers who work on a warehouse design with their potential clients.

They draw up a building design incorporating the Combilift solutions and work out which products work best.

“We offer this free of charge because we want to know that we will bring value, if we can’t bring value to a client then we shouldn’t be charging for it so this way we can engage with our clients and get the best solutions for them,” Martin says.

Combilift sees itself not just as a forklift producer but a solutions provider. logisticsmagazine.com.au | 31

PROMO FEATURE Jungheinrich Australia plans to bring Australia’s materials handling market into the 21st century.

Finally, something new in the forklift market Bringing with it new technology like lithium-ion batteries and state-of-the-art automation, Jungheinrich Australia is ready to make a lasting impact on the Australian forklift market.

O

ver the past 35 years not a lot has changed in the Australian forklift market, according to Grant Stewart, Sales and Marketing Director of Jungheinrich Australia. “There has been gradual technological tweaks over that time, but in general, everything has followed a market-driven standard that is as simple as asking customers what type of units they would like and how many,” he says.

Internationally, however, things have moved on. In Europe, Asia and elsewhere, rather than simply selling forklifts, suppliers offer complete warehousing ‘solutions’,” Grant says.

“The Australian market has now reached something in the order of 20,000 units and it’s ready for a change. It’s time for Australia to catch up with the rest of the world,” he says.

Jungheinrich Australia As Stewart explained, the company began life three years ago when its German-based parent company Jungheinrich Group purchased a local dealership.

32 | Logistics&MaterialsHandling April/May 2019

“After three years of strategy and planning, we are now ready to change the face of the Australian materials handling sector,” Grant says.

With 30 years’ experience in the industry, Stewart has held senior positions with international responsibilities within the material handling industry in Australia. His most recent role was as a Director of this country’s largest forklift company in Australia.

“I was actually retired, but the opportunity to come on board with Jungheinrich was enough to make me change my plans. The game-changing potential of their technology was something I couldn’t resist,” he says.

As Sales Director, Stewart oversees a team of five state-based sales managers who together boast in excess of 200 years’ experience in the electric forklift market.

In addition, the company recently welcomed David Calleia – who previously headed operations at one of SE Asia’s largest OEMs, and himself has more than 30 years’ experience, as its Key Account Manager, in turn David has put together arguably the most experienced team of

industry professionals available. They include Michael Harris, Chris Burns, Luis Astudillo, Johan Nieuwland and Brian Power and Calleia is still looking to employ more industry leaders.

With the majority of his team now in place, the company is ready to go to market.

New technologies Jungheinrich Australia’s plan to bring Australia’s materials handling market into the 21st century rests on three key factors – lithium-ion battery technology, automation and intralogistics.

The example of a major Australian retailer, which used to run forklifts equipped with traditional lead-acid batteries but recently converted to Jungheinrich lithium-ion battery powered units, illustrates the benefits of this lithium-ion battery technology.

Before the change, the operation required three batteries per truck to get through each shift. To do that, they needed to store two batteries, while the units were in use. With more than 100 units on site, they needed enough storage space for 400

PROMO FEATURE batteries, as well as enough (skilled) labour to charge them.

“On the three-shift operation it would take half an hour to 40 minutes to change a battery and set it up to get charged. That’s two and a half hours non-recoverable labour before anything starts,” Grant says.

After changing to lithium-ion batteries, they could actually run three shifts on one battery.

Unheard of in this country, this made it possible for the customer to immediately cut those extra labour hours.

Automation is another key development that Jungheinrich Australia brings to the market.

For example, the company’s automated guided vehicles (AGVs), available in either full or semiautomated models, can eliminate the need of an operator for the vehicle for those very repetitive tasks of moving product in a production or warehouse facility over the same path. These AGVs could be seen as the way of the future of MHE. Jungheinrich has also introduced another semi-automated vehicle which is their ECE225 low level order picker with EASYPILOT remote operation. This order picker will follow the picker around the warehouse aisles therefore eliminating the need for the operator to jump in and off to move the vehicle to the next pick spot.

Like Lithium-Ion batteries, they offer impressive efficiency improvements in terms of picking items, labour cost etc.

Then, the company’s warehouse management system, which enables communication between trucks, allows companies to fully integrate their operations.

One-stop materials handling provider Jungheinrich Australia’s upcoming introduction of an intralogistics department is set to transform it into Australia’s first one-stop materials handing provider.

Far from a simple forklift supplier, it will become an intralogistics provider with the capacity to find Greenfield sites for clients, then build, automate and equip it with everything from racking, forklifts and cranes to software.

“Unlike the rest of the market, Jungheinreich Australia offers integrated solutions. It’s not about the forklift. It’s about the solution, the service, and the consulting,” Grant says.

Rather than delivering a single quote, the company works with each new customer to provide the best possible solution. Because their portfolio includes manual, semi-automatic and fully automatic forklifts, they have no bias for any of these options.

“If the right truck is an internal combustion

Grant Stewart. Sales and Marketing Director of Jungheinrich Australia.

model , we’ll use our internal combustion model, but if the right truck is a very narrow aisle turrow truck, that’s the way that we’ll go,” said Stewart.

In terms of automation a staged introduction is also possible. Customers can purchase a standard truck, then we can semi-automate it and then we can automate that same unit.

“A staged introduction means less disruption to a business in terms of things like cutting half an existing workforce overnight. It allows for more gradual change,” Grant says.

The Jungheinrich Group An international market leader, Jungheinrich employs 18,000 people in 40 countries and sold 154,000 forklifts worldwide last year.

One advantage of dealing with Jungheinrich is that the company is able to negotiate contracts that cover the entire global operations of large organisations. In other words, they can service the needs of these customers in Europe, Asia, the US – and wherever else they operate – under the one umbrella agreement.

Now, Jungheinrich Australia’s introduction brings this capacity to the Australian market.

With this in mind, the company is particularly targeting larger ‘key accounts’ across all industries. Indeed, according to Stewart, the company has already had some major wins in this area.

However, as he was quick to add, this focus in no way diminishes the company’s dedication to its other customers.

“Our commitment to all customers, regardless of their size, is one of the main reasons we are a global market leader. However, because we live in a globalised world, we also recognise the importance of guaranteeing our key accounts worldwide sustained quality as well as continuity of service,” he says.

“Recently we met a customer who said one of our main competitors had offered to fly him to Japan or the US to talk to their experts in semi-automation.”

Their response said it all.

“We didn’t need to put him on a 15-hour flight.

We put him in the car and drove him 15 minutes to the next suburb to talk to our semi-automation expert,” Grant says.

Sounds like that ‘something new’ has well and truly arrived.

More than a simple forklift supplier, Jungheinrich will become an intralogistics provider.

logisticsmagazine.com.au | 33

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Property focus

Consumer preferences shape logistics future

Warehouses now have to cater for a high volume of traffic going in and out more regularly.

Malcom Tyson, Managing Director, Industrial at Colliers International shares his views on what the future of industrial properties will be in Australia.

T

he Australian Industrial Market is currently seeing high demand from investors, which Malcom Tyson, Managing Director, Industrial at Colliers International attributes to increased population growth and infrastructure spend.

Malcom notes that $260 billion worth of major transport infrastructure projects are under construction or planned across 315 projects in Australia, up from $211 billion across 260 projects only three years ago.

He also notes that population growth has been rising at a steady rate over the last ten years as well as mass migration towards Australia’s major cities. However, this doesn’t mean that the industrial growth is only in these areas.

“While most of this population growth is concentrated in our three major capitals of Sydney, Melbourne and Brisbane, the logistics sector continues to expand nationwide to cater not only for these additional people, but also for the continued gradual shift of consumer preferences to online platforms,” Malcom says.

Malcom believes that much of the change in the industrial and logistics sector has been driven by a change in consumer behaviour and demand, which is largely driven by e-commerce.

“The latest generation of buildings call for a high volume of product to go in and out. If you look back at the industrial sector product 36 | Logistics&MaterialsHandling April/May 2019

would come in and then go out again to a major retail centre. But now warehouses need to cater for high volume of traffic going in and out more regularly. Plus, all the goods coming back in the warehouse from returns,” Malcom says.

For Malcom, logistics businesses who are looking for a new property should firstly consider location, they must make sure that they are strategically positioned with access to the major cities but also main roads.

Secondly Malcom thinks that businesses need to consider the design type. “The demands of e-commerce mean that logistics businesses need to invest in a higher spec building than before,” he says.

Colliers have an in-house design team who work with their customers to establish the best design for them. Malcom’s industrial team has a 100-strong project team who work with each individual customer. “No two businesses are the same, so we work out what is best depending on the business,” he says.

Over the last five years there has been an increase in what Malcom refers to as a supersize facility. Businesses like Amazon, Coles and Woolworths have been working on these mega facilities to service the online arm of the business, he says.

When searching for a facility logistics businesses need to consider scale and the ability to upsize if needed. “Leases on some of these building can be seven to 15 years and

Malcom Tyson, Managing Director, Industrial at Colliers International.

you don’t to be tied to a building that becomes obsolete in a few years,” Malcom says.

Malcom’s advice to logistics operators would be to plan early and maintain contact with the property side of the project. “There is a lot of capital going into the industrial landscape at the moment, if I was a logistics business looking for a new space I would want to see what is coming up on a regular basis,” he says.

Malcom doesn’t see the logistics industry slowing down any time soon. ““The focus on the distribution and logistics sectors has also continued and are expected to remain key drivers across the national industrial markets for the foreseeable future,” he says.

Women in industry

Room to grow Women in Industry sponsor Rockwell Automation is committed to ensuring that all its employees have room to develop and grow. Logistics & Materials Handling talks with recently appointed logistics manager Jigna Kumar about her new role and her experience working at Rockwell Automation.

Q.How long have you been in your current role?

A. I took over the Logistics Manager role a

Jigna Kumar, Logistics Manager, Rockwell Automation.

couple of months ago. I’m new to this role but I have been at Rockwell for about eight years. I have always worked around customer support and it makes sense for both Logistics and Customer Care to work hand-in-hand.

Q. What does a standard day for you look like?

A. There isn’t really a standard day when you deal with customers – but right now I am focussing on getting to know my stakeholders. I have been spending time with my team, mainly getting to know them as I have never been directly involved with the logistics team before.

From a business perspective I am connecting with our internal and external stakeholders, including our transport partners. I want to get an idea of where we are at, what we are doing well and what we can do better.

Q. What has been the highlight of your career so far?

A. There has been a few career highlights within Rockwell Automation. One of the biggest changes we’ve had here at Rockwell Automation was centralising work to India.

This was a project with not just a systems and processes perspective, but also largely about the people and culture side of things. When I moved to a process led role a few years back, it gave me an enormous opportunity to meet more people and different teams globally. I was also nominated for Professional Women’s Council (PWC) Annual Recognition Event in the category of Mentor Champion. And now the journey continues.

Q. What do you like about working at Rockwell?

A. Rockwell is a great company with so many diverse employees. It is not just focused on work but on its people development. Personally, the South Pacific team is like a small family to me – you never think of coming to work as a task. I migrated from Malaysia about ten years ago and Rockwell is the first company I joined

in Australia. Eight years down the road, I am still as passionate and energised as I was on day one.

Q. What do initiatives like the Women in Industry Awards and Conference mean to you?

A. I think this is a great platform to get groups of women to acknowledge, discuss, communicate and share experiences. It’s also breaking through the mindset of people feeling certain industries are male-dominated. I come from a non-technical background but I found a great career path in an industry and technical focused company. Nothing is impossible and it’s all about what we want to do.

it’s based on gender, age or background. We celebrate many events throughout the year, like International Food Day, Lunar Year, Halloween and many more. Even Pet Day was celebrated in the last couple of years. It feels great to see so many people from across various countries and cultures under one roof.

Q. What are you most looking forward to in this new role?

A. I am very excited moving into this new

Q. How does Rockwell demonstrate diversity?

A. When I joined the company in 2010, I met so

extended role. This is a great opportunity to learn and understand more about the logistics sector of the business. Whether it is sourcing, supply planning, transport or warehouse, there is a lot of opportunities to meet more people, to learn and share ideas with. Connecting with people has always been my forte and I am looking forward to more.

many people from different backgrounds who had been at the company for a very long time. A focus of Rockwell’s is to diversify its team, whether

For more information visit www.womeninindustry.com.au logisticsmagazine.com.au | 37

People on the move

The latest appointments in the logistics and materials handling sector.

SCLAA announces board appointment The Supply Chain & Logistics Association of Australia (SCLAA) has appointed Sue Tomic as an Independent Director.

Infrastructure Australia appoints new CEO Infrastructure Australia has appointed Romilly Madew as its new Chief Executive Officer as the organisation prepares to release the Australian Infrastructure Audit in mid-2019.

C.H. Robinson names new Vice President of Oceania C.H. Robinson has named Andrew Coldrey as Vice President, Oceania, following the retirement of Mike Smith in December 2018 after more than 30 years of tenure.

38 | Logistics&MaterialsHandling April/May 2019

Global logistics veteran returns home to head up Australian operations at DHL DHL Global Forwarding has announced George Lawson as Country Manager for Australia.

ALC announces new CEO The Australian Logistics Council (ALC) has announced that Kirk Coningham OAM has been appointed as the organisation’s new permanent Chief Executive Officer.

BluJay appoints new CEO BluJay Solutions has announced that Andrew Kirkwood has joined the company as Chief Executive Officer.

New CEO for DP World Australia Glen Hilton has been appointed as Chief Executive Officer and Managing Director of DP World Australia.

New chief executive for Southern Ports Experienced port executive Steve Lewis has been appointed to the role of chief executive at Southern Ports.

Universal Robots appoints new ANZ country manager Universal Robots has announced the appointment of industry veteran Peter Hern in the role of ANZ country manager.

2019

nominee

The COMBi-PPT has been nominated as a product shortlisted for the International Intralogistics and Forklift Truck of the Year 2019 (IFOY) which honours the best products and solutions in the material handling industry.

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