Professional Training Schedule - June-December 2015

June–December

E&O Risk Management

Management Training

Licensing Exam Prep Designation & Coverage Training Sales & Marketing

Pages 2-3 Page 2

Page 3

Certified Insurance Counselors (CIC) Designation Program Agency Management Commercial Casualty Commercial Property Life & Health Personal Lines James K. Ruble Graduate Seminars

Pages 4-9 Certified Insurance Service Representatives (CISR) Designation Program Page 4 CISR Overview CISR Elite Page 5 Agency Operations

Commercial Casualty I Page 6 Commercial Casualty II Insuring Commercial Property Page 7 Insuring Personal Auto Exposures Insuring Personal Residential Property Page 8 Personal Lines Miscellaneous

Elements of Risk Management Page 9 William T. Hold

TRAINING WHERE AND WHEN YOU WANT IT We have the ability to bring any IA&B course directly to your office. We can deliver the same quality classroom education from one of our nationally recognized training experts directly to your staff, eliminating the lost productivity and expense of travel. PLUS, an in-house program allows us to tailor a topic to address the specific needs of your agency. It also allows for consistent training across your workforce. To explore this option, call (800) 998-9644, option 2 or email IAB@IABforME.com.

Executive Management Conference Oct. 27-28, 2015, Allentown, Pa. Agency owners and principals are urged to mark their calendars and plan to attend our annual Executive Management Conference (EMC)—moving to Pennsylvania’s Lehigh Valley for 2015. Bear Creek Mountain Resort will host to our seventh-annual EMC. Watch for details this summer.

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IABforME.com | (800) 998-9644

Page 10 Sales & Marketing Training — Certified Professional Insurance Agent (CPIA) Designation Program Insurance Success Seminars ages 11-12 P Page 11

Page 12

Other Coverages Flood Insurance Reviewed and Updated - 2015 Advanced Time Element Cyber, Equipment Breakdown and Electronic-Data Policies Business vs. Personal Auto

Page 13

Licensing Exam Preparation Life & Health Property & Casualty

Page 14

Licensing Self-Study Packages Life & Health Property & Casualty

Page 15

E&O Risk Management Training E&O Risk Management: Meeting the Challenge of Change 10 Ways to Get Sued

Page 16 Online Programs – Introductory Training New Employee Orientation Delivering Quality Service Personal Lines Basics Commercial Lines Basics Page 17

Other Coverage On-Demand Training Certificates of Insurance Insuring e-Commerce Pollution Exposures and Coverages Compliance Pitfalls and Ethical Responsibilities Understanding the (NFIP) and the Biggert Waters Act ISO 2013 Commercial Property Changes ISO 2013 CGL Changes

Page 18

Registration Form

EDUCATION

CERTIFIED INSURANCE COUNSELOR (CIC) DESIGNATION PROGRAM

CONSULTANTS:

James T. Harrison Jr., CIC, CPCU, CLU, ChFC

Don’t take your insurance knowledge for granted. Learn how coverages work in the real world from nationally recognized instructors who’ve been there.

In today’s competitive marketplace, you need to deliver value through exceptional product knowledge and trusted advice. Build your career and increase your earning potential by earning the CIC designation. As a CIC designee, you will differentiate yourself from the competition by knowing innovative ways to maximize coverage for your clients.

Daniel E. Lawyer, CIC, CPCU, CSRM

The CIC curriculum expands your personal and commercial lines knowledge beyond the basics, developing a keen awareness of special coverage types and the ability to detect hidden exposures.

CIC Institutes n n n

Agency Management Commercial Casualty Commercial Property

n n

Life & Health Personal Lines

Jerry M. Milton, CIC

Earning the Designation To earn the CIC designation you must complete all institutes and pass each exam within five calendar years following the year you pass the first exam. Institutes may be taken in any order.

Retaining the Designation

Clem J. Wandrisco Jr., CPCU, ARM, AIC, AAI

CIC designees must attend one of the following programs annually for update credit: n Any one CIC institute (no exam required) n James K. Ruble Graduate Seminars * n Dynamics of Selling Program, Sales Management, Personal Insurance or Company/Agency Relationships Programs** n Any Certified Risk Managers (CRM) course

2015 Institute Dates & Locations Agency Management June 15-18 Personal Lines June 15-18 Commercial Property August 12-15 Life & Health September 9-12 Commercial Property Sept. 28-Oct. 1 Commercial Property October 21-24 Commercial Casualty November 11-14 Personal Lines December 2-5

Erie, PA Lancaster, PA Philadelphia, PA Harrisburg, PA Erie, PA Pittsburgh, PA Hunt Valley, MD Philadelphia, PA

* You must be a dues-paid member of the Society to register. ** You must be a dues-paying member of the Society to receive annual designation update credit.

CE APPROVALS PA MD DE AM

20

17 PC/LH 3 ETH

CC

20

20 PC

CP

20

20 PC

LH 18 GEN 18 PC/LH PL*

2 LTC

2 LTC/LH

20

20 PC

21 GEN 4 ETH 21 GEN 3 ETH 21 GEN 3 ETH 19 GEN 2 LTC/3 ETH 21 GEN 4 ETH

* F lood credits may be available in the PL Institutes.

Review specific course agenda for more information.

Credit approval is subject to re-evaluation by state insurance departments.

Agenda Note: Agency Management is approved for loss-control credit for Utica Policyholders.

All other Institutes are approved only for CISR and CIC designees.

DAY ONE Registration: 12:00 – 1:00 p.m.

Seminar: 1:00 – 5:15 p.m.

DAY TWO & THREE Seminar: 8:00 a.m. – 5:00 p.m.

DAY FOUR (EXAM DAY) Exam: 8:30 a.m. – 10:30 a.m.

Registration Fee $430 Course materials, instruction, coffee breaks and DE, MD & PA continuing education fees are included.

Dates, fees and locations are subject to change.

IABforME.com/CIC | (800) 998-9644

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JAMES K. RUBLE GRADUATE SEMINARS CIC Designation Update Option Gain specialized product knowledge on the topics you want in choice destinations throughout the mid-Atlantic region.

®

Learning doesn’t stop after you earn the CIC or CRM designation. Take your coverage knowledge to new heights and watch your earning potential grow by attending our two-day James K. Ruble Graduate seminars.

Ruble seminars go beyond the required curriculum provided in the CIC program. You can choose your own learning agenda based on topics that interest you. Concurrent sessions give you flexibility to focus your learning on more complex or specialized coverage types. There’s no pressure to pass an exam and you can use Ruble Graduate Seminars to satisfy your annual CIC or CRM update requirement.

Strengthen your client relationships and increase your business with the knowledge gained in just two days at a Ruble Graduate Seminar. * Must be a dues-paid member of the Society of CIC to register.

Must hold the CIC or CRM designations to attend.

Approved for Utica’s E&O Loss-Control credit.

2015 Locations & Dates Annapolis, MD Lehigh Valley, PA Hershey, PA Pittsburgh, PA Ellicott City, MD Ocean City, MD Lancaster, PA

June 2-3 July 16-17 August 3-4 August 10-11 August 18-19 October 8-9 November 16-17

CE APPROVALS State continuing education credit varies by program agenda. Visit IABforME.com for details.

Credit approval is subject to re-evaluation by state insurance departments.

Agenda Registration: 7:00 a.m.

Seminar: 8:00 a.m. – 5:15 p.m.

ADDITIONAL CIC UPDATE PROGRAMS (NOT CONDUCTED BY IA&B) Update your CIC designation using other programs through the National Alliance.

For more information or to register for the seminars below, visit www.thenationalalliance.com or call (800) 633-2165.

Registration Fee $420 Course materials, instruction, coffee breaks and DE, MD & PA continuing education fees are included.

Dates, fees and locations are subject to change.

Approved for loss-control credit for Utica policyholders.

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IABforME.com/Ruble | (800) 998-9644

Certified Risk Manager

Practice of Risk Management August 3-6 – Erie, PA

Certified Risk Manager Control of Risk October 7-10 — York, PA

AVA

E LIN

CERTIFIED INSURANCE SERVICE REPRESENTATIVE (CISR) DESIGNATION PROGRAM

BLE ON ILA

Program provides flexibility and focused training options.

Choice and flexibility is what CISR insurance courses are all about. CISR courses are designed to focus on your type of business. It takes only five courses to earn the CISR designation, but participants have the flexibility of nine course options. This allows CSRs and other front-line staff to focus on what’s important to them and the type of work they handle.

The CISR program builds knowledge of essential coverages and improves cross-selling ability.

Eight topics are offered through IA&B classroom seminars in convenient locations across Pa., Md. and Del. A Life & Health Essentials course is also offered online. Participants learn how to analyze risks and exposures while guiding customers through various coverage scenarios. The education gained is key to advancement within an agency and a more fulfilling insurance career.

R

CISR Course Options (five required to earn designation) n n n n n

Life & Heath Essentials (available online only) Commercial Casualty I* Commercial Casualty II* Insuring Commercial Property Insuring Personal Auto Exposures

n n n n

Insuring Personal Residential Property Personal Lines Miscellaneous Agency Operations Elements of Risk Management

* Commercial Casualty I is not required before taking Commercial Casualty II.

Earning the Designation To earn the CISR designation, you must complete five course options and pass the exam for each within three calendar years of passing the first exam. Courses may be taken in any order.

Retaining the Designation To retain the designation, you must attend one of the following programs annually (by end of birth month) for update credit: n n n

Any one CISR course (classroom or online) n Entire CIC institute or CRM course Dynamics of Service Seminar (fulfills two years of update credit) CIC institute for eight consecutive hours* n William T. Hold Seminar

*CE credit would not be available if attending only 8 hours.

CISR ELITE DESIGNATION The National Alliance for Insurance Education and Research created CISR Elite status to signify a commitment to broader insurance knowledge, to present additional CISR update options and to create a higher goal for agency staff in their pursuit of customer service excellence.

Earning the CISR Elite credential Anyone passing five CISR courses within three years (thus earning the standard CISR designation) AND THEN successfully completing the remaining four seminars within a three-year time period will be awarded CISR Elite status.

If advancing to the Certified Insurance Counselor (CIC) designation (see page 2) is not something you’re prepared for or interested in, CISR Elite will take you to a higher level of knowledge and skill and award a credential that symbolizes your ongoing commitment to professional development.

IABforME.com/CISR | (800) 998-9644

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CERTIFIED INSURANCE SERVICE REPRESENTATIVE (CISR) DESIGNATION PROGRAM CE APPROVALS Agency Operations*

PA

MD

DE

6 LH/PC 6 GEN/ 1 ETH 1 ETH Commercial Casualty I** 7

PA

MD

DE

7

7 PC

7 GEN

Credit approval is subject to re-evaluation by state insurance departments.

Agenda Registration: 7:30 a.m.

Seminar: 8:00 a.m. – 3:45 p.m.

Q&A & Review: 3:45 – 4:15 p.m.

Exam: 4:15 – 5:15 p.m.

Mandatory if earning a designation.

Agency Operations NOTE: Approved for loss-control credit for Utica E&O policyholders Gain self-assurance and a greater understanding of the dynamics within insurance organizations.

Also, understanding how agencies operate is essential training for both insurance agency and company personnel.

Topics: n Legal and Ethical Requirements n The Insurance Agency n The Insurance Industry and Marketplace n Communication

2015 Locations & Dates Reading, PA Mechanicsburg, PA Wilkes-Barre, PA Philadelphia, PA Newark, DE

n n n

Agency Workflow Account Management Errors & Omissions

July 8 July 9 July 9 October 14 October 29

Registration Fee $195 Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included. Dates, fees and locations are subject to change. * Approved for loss-control credit for Utica policyholders. ** Approved for loss-control credit for Utica policyholders for CIC or CISR designees only.

Commercial Casualty I Improve your understanding of legal liability and what creates liability exposures. The focus of this course is the Commercial General Liability Coverage Form. It also addresses additional insured exposures and the coverage available to meet these needs.

Topics: n n n

Essentials of Legal Liability n CGL Introduction n Commercial General Liability Coverage Parts

2015 Locations & Dates Lancaster, PA Philadelphia, PA Blairsville, PA NEW! Salisbury, MD Lehigh Valley, PA R

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IABforME.com/CISR | (800) 998-9644

July 21 August 25 September 18 September 24 October 27

CGL Other Provisions Additional Insureds

AVA

E LIN

BLE ON ILA

Commercial Casualty II

FACULTY:

This course further strengthens your ability to have productive, assured interactions with your commercial customers in the area of commercial casualty exposures and coverages. The focus is on the Business Auto Policy, the Workers’ Compensation Policy and Excess Liability Policies.

Topics: n n n

Business Auto Exposures and Coverages Workers Compensation and Employers Liability Insurance Policy Commercial Umbrella and Excess Liability Policies

2015 Locations & Dates Lehigh Valley, PA Mechanicsburg, PA Baltimore, MD Wilkes-Barre, PA Pittsburgh, PA Philadelphia, PA

August 11 September 23 October 13 October 28 November 4 December 8

Linda A. McCann, CPCU, AAI, CPIW

L inda has over 25 years experience working in the insurance industry. She is the president of Bay Shore Insurance Inc., located in Salisbury, MD. Linda teaches numerous continuing education programs for Insurance Agents & Brokers and currently serves on the Maryland Legislative Committee for Insurance Agents and Brokers of Maryland. * Not all courses taught by this instructor.

CE APPROVALS Commercial Casualty II**

PA

MD

DE

7

7 PC

7 GEN

Insuring Commercial Property**

Insuring Commercial Property

PA

MD

DE

7

7 PC

7 GEN

Improve your cross-selling abilities with up-to-date knowledge of commercial property coverage while reducing your agency’s E&O exposures. This course gives you the skills to address these issues with greater ease and confidence.

Credit approval is subject to re-evaluation by state insurance departments.

Topics:

Registration: 7:30 a.m.

Seminar: 8:00 a.m. – 3:45 p.m.

Q&A & Review: 3:45 – 4:15 p.m.

Exam: 4:15 – 5:15 p.m.

n n n

Fundamentals of Commercial Property Building and Personal Property Coverage Form Causes of Loss Forms

2015 Locations & Dates Pittsburgh, PA Hagerstown, MD Altoona, PA Mechanicsburg, PA

n Basics of Time Element n Basics of Commercial Inland Marine

Agenda

Mandatory if earning a designation.

Registration Fee $195 July 16 October 28 November 17 December 9

Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included. Dates, fees and locations are subject to change. ** Approved for loss-control credit for Utica policyholders for CIC or CISR designees only.

IABforME.com/CISR | (800) 998-9644

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CERTIFIED INSURANCE SERVICE REPRESENTATIVE (CISR) DESIGNATION PROGRAM CE APPROVALS

Insuring Personal Auto Exposures

Insuring Personal Auto Exposures**

Assist your clients in identifying their exposures and more effectively advise them in the processes of analyzing, obtaining, and modifying their personal automobile policies.

PA

MD

DE

7

7 LH/PC

7 GEN

Insuring Personal Residential Property**

PA

MD

DE

7

7 PC

7 GEN

Credit approval is subject to re-evaluation by state insurance departments.

Agenda Registration: 7:30 a.m.

Seminar: 8:00 a.m. – 3:45 p.m.

Q&A & Review: 3:45 – 4:15 p.m.

Exam: 4:15 – 5:15 p.m.

Topics: n n n

Introduction to the Personal Auto Policy Liability Coverages Medical Payments Coverage

2015 Locations & Dates Philadelphia, PA Frederick, MD State College, PA Baltimore, MD Pittsburgh, PA

n Uninsured/Underinsured Motorists Coverage n Coverage for Damage to Your Auto n Provisions

July 8 August 4 August 12 August 18 August 19

* Personal Auto course and examination are state specific. Participants are encouraged to attend in the state in which they write most of their business.

Mandatory if earning a designation.

Registration Fee $195 Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included. Dates, fees and locations are subject to change. ** Approved for loss-control credit for Utica policyholders for CIC or CISR designees only.

Insuring Personal Residential Property Gain the expertise you need to guide your customers through the often complex and confusing process of purchasing homeowners insurance. Learn how to help them make decisions that insure their most valuable assets.

Topics: n n

Introduction to the Homeowners Policy Homeowners Policy Section I

2015 Locations & Dates Hagerstown, MD Philadelphia, PA Pittsburgh, PA Reading, PA Waldorf, MD NEW! Mechanicsburg, PA R

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IABforME.com/CISR | (800) 998-9644

June 11 June 16 June 18 September 22 November 17 November 19

n Homeowners Policy Section II n Tenants, Unit-Owners, and the Dwelling Policy

AVA

Personal Lines Miscellaneous

CE APPROVALS

Because the ISO Homeowners and ISO Personal Auto Programs provide only very limited coverage for watercraft, RVs, and business activities, you will learn how to design and cross-sell the appropriate coverage for these exposures. The course also provides analysis of personal umbrella and excess liability policies.

Topics: n n

Watercraft Exposures & Coverages Recreational Vehicles

2015 Locations & Dates Altoona, PA York, PA Erie, PA Mechanicsburg, PA Pittsburgh, PA Reading, PA

E LIN

BLE ON ILA

n Business Activities of Personal Lines Clients n Personal Umbrella/Excess Liability

June 10 August 5 August 18 August 26 October 7 November 18

Personal Lines Miscellaneous**

PA

MD

DE

7

7 PC

7 GEN

Elements of Risk Management**

PA

MD

DE

7

7 LH/PC

7 GEN

Credit approval is subject to re-evaluation by state insurance departments.

Agenda Registration: 7:30 a.m.

Seminar: 8:00 a.m. – 3:45 p.m.

Q&A & Review: 3:45 – 4:15 p.m.

Exam: 4:15 – 5:15 p.m.

Mandatory if earning a designation.

Registration Fee $195

Elements of Risk Management Insurance is an integral part of any organization’s overall risk management program. Services provided by carriers, agencies and brokerages are often significant items associated with the cost of risk.

This course covers the steps involved in protecting an organization’s assets, mission and its brand.

Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included. Dates, fees and locations are subject to change. ** Approved for loss-control credit for Utica policyholders for CIC or CISR designees only.

Topics: n n n

The Risk Management Process & Risk Terms Risk Identification Risk Analysis

2015 Locations & Dates Baltimore, MD Wilkes-Barre, PA Lancaster, PA Philadelphia, PA Pittsburgh, PA

n n n

Risk Control Risk Finance Risk Administration

July 7 August 26 October 14 November 3 November 5

IABforME.com/CISR | (800) 998-9644

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FACULTY:

Bettye D. Buffington, CIC, CRM, CPCU, AAI, ARM, CPIA

B ettye teaches Certified Insurance Counselors (CIC) institutes, Certified Insurance Service Representatives (CISR) courses, Dynamics of Service and topical seminars for IA&B. She currently serves on the Board of Governors for the Society of CIC and is a national faculty member of the Societies of CIC and CISR.

* Not all courses taught by this instructor.

FACULTY:

Mary R. “Rita” Hollada, CIC, CPCU, CPIA

R ita presents programs for IA&B on topics of communication and customer service and develops and presents special interest programs such as flood insurance.

She also serves as a national faculty member of the Societies of Certified Insurance Counselors (CIC) and Certified Insurance Service Representatives (CISR). * Not all courses taught by this instructor.

FACULTY:

Larry A. Hollada, CPCU, CIC, CPIA

L arry develops and instructs insurance and professional courses for various organizations including IA&B. He is also a national faculty member of the Societies of Certified Insurance Service Representatives (CISR), Certified Insurance Counselors (CIC) and faculty member of Certified Professional Insurance Agents (CPIA). * Not all courses taught by this instructor.

WILLIAM T. HOLD SEMINARS Once you have earned the CISR designation, you can attend seminars designed specifically for CISR designees.

These courses are also an option to meet the annual update requirement to maintain the designation.

Tricks, Traps and Thanks for Writing Commercial Accounts Instructor: Bettye Buffington Avoid E&O exposures and learn to properly cover your clients by learning the exposures excluded under the CGL, Business Auto and Workers Compensation Coverage Forms. Learn to solve these coverage gaps through endorsements and other risk management solutions.

Specific policies discussed: n The CPP, BOP and Non-ISO BOP Forms and selected endorsements n Business Income Coverage n Business and Personal Auto Forms n CGL n Professional and Employment Practices Liability n Equipment Breakdown Policy

2015 Locations & Dates Lancaster, PA Mechanicsburg, PA Frederick, MD Salisbury, MD Dover, DE Pittsburgh, PA Reading, PA Baltimore, MD

R

June 10 July 14 July 15 July 22 August 6 September 2 October 29 November 11

Policy Language Surprises Instructors: Larry Hollada, Rita Hollada

CE APPROVALS William T. Hold Seminars**

PA

MD

DE

7 GEN

7 PC

7 GEN

Credit approval is subject to re-evaluation by state insurance departments.

Agenda Registration: 7:30 a.m.

Seminar: 8:00 a.m. – 4:00 p.m.

Registration Fee $195 Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included. Dates, fees and locations are subject to change. ** Approved for loss-control credit for Utica policyholders for CIC or CISR designees only.

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IABforME/WTHold | (800) 998-9644

Personal and commercial lines policies often use the same vocabulary, but they have entirely different meanings. For example, the term “vacancy” is defined very differently in the homeowners policy than it is in the commercial property policy. Property and activities may be covered in a completely different coverage form than expected, such as some delivery. Of course, there are some things for which there is limited or no coverage at all!

This course will explore some of these policy language “surprises” and through the use of mini case studies, take the class on a scavenger hunt through policy terminology to find coverage for specific exposures.

The ultimate result may leave you shaking your head and saying, “Does my policy really say that?”

2015 Locations & Dates Lehigh Valley, PA Philadelphia, PA Altoona, PA Wilkes-Barre, PA Erie, PA Mechanicsburg, PA Lancaster, PA

September 29 September 30 October 6 October 7 October 20 October 28 December 1

SALES & MARKETING TRAINING These seminars help producers, sales support staff and company personnel improve their sales techniques.

Attendees learn to generate qualified sales leads that will translate into more sales and more commissions.

Unlike general sales programs, Insurance Success Seminars are designed specifically for insurance agents.

Insurance Success Seminars NOTE: Approved for loss-control credit for Utica E&O policyholders n n

n

Position for Success (Module 1): Learn to develop business plans that generate sales leads Implement for Success (Module 2): Implement sales plans using marketing and sales tools to qualify new leads Sustain Success (Module 3): Retain clients with service that goes the extra mile

Earning the Designation To earn the CPIA designation, you must attend all seminars in any order.

Retaining the Designation To retain the designation, you must fulfill a biennial update by attending any of the following: n n n n

Any one Insurance Success Seminar An Advanced Insurance Success Seminar AIMS Society’s annual Pro-to-Pro Executive Retreat Maintain individual or agency membership in the American Insurance Marketing and Sales Society (AIMS)

2015 Locations & Dates Mechanicsburg, PA Position for Success Implement for Success Sustain Success

Philadelphia, PA Position for Success Implement for Success Sustain Success

Pittsburgh, PA Position for Success Implement for Success Sustain Success

June 23 June 24 June 25

FACULTY:

Jim Back, CIC, CPIA

Jim has taught Certified Insurance Service Representatives (CISR) and Certified Professional Insurance Agents (CPIA) courses for IA&B for nearly 10 years.

He also serves as a faculty member of CPIA and the Society of CISR. * Not all courses taught by this instructor.

CE APPROVALS Insurance Success Seminars

PA MD Day 1

7

7

Day 2

7

7

Day 3

7

7

DE 5 GEN 2 ETH 5 GEN 2 ETH 6 GEN 2 ETH

Credit approval is subject to re-evaluation by state insurance departments.

Agenda Registration: 7:30 a.m.

Seminar: 8:00 a.m. – 4:00 p.m.

Registration Fee Member: $199 Non-Member: $239

September 1 September 2 September 3

All Seminars

Same attendee for all seminars

Member: $580 Non-Member: $700 Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included. Dates, fees and locations are subject to change.

November 17 November 18 November 19

* Approved for loss-control credit for Utica policyholders.

This program is not affiliated with the CIC or CISR designation programs.

IABforME.com/CPIA | (800) 998-9644

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OTHER COVERAGES SEMINARS CE APPROVALS Flood Insurance Reviewed and Updated - 2015

PA

MD

DE

7 FLD

7 PC/FL

7 FLD

Credit approval is subject to re-evaluation by state insurance departments.

Agenda

Flood Insurance Reviewed and Updated - 2015 There has been a steady flow (if not a bona fide flood) of changes to the National Flood Insurance Program (NFIP) recently. Taught by flood expert, Rita Hollada, this course will get you caught up so you can reach out to clients and prospects with the most accurate information.

Recent changes that will be discussed include surcharges, premium jumps and fee increases, to new high-deductible options. ALL flood insurance policyholders will be impacted in some way. The reforms stem from what remains intact of the Biggert-Waters Flood Insurance Reform Act of 2012 and the follow-up law it triggered, the Homeowners Flood Insurance Affordability Act of 2014.

Even if you do not sell flood insurance, it is important to know what affect the changes have on your personal lines clients.

Registration: 7:30 a.m.

Seminar: 8:00 a.m. – 4:00 p.m.

Registration Fee Member: $195 Non-Member: $235 Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included. Dates, fees and locations are subject to change.

CE APPROVALS Advanced Time Element

PA

MD

DE

Submitted for 8 Credit approval is subject to re-evaluation by state insurance departments.

Agenda Registration: 7:30 a.m.

Seminar: 8:00 a.m. – 5:00 p.m.

Registration Fee

2015 Locations & Dates Philadelphia, PA Pittsburgh, PA

June 3 July 23

Advanced Time Element It’s “time” to dig deep into the world of Time Element and look at this coverage from beginning to end to gain a better understanding of this complicated coverage. Stay out of hot water and avoid an E&O Claim by getting up to speed and discussing: n

The methods of writing Business Income insurance

n Determining the amount of Business Income and Extra Expense needed and what Coinsurance percentage to use n

Expenses paid under business income

n

When to write the Leasehold Interest Coverage Form

n

Completion of the worksheet

Member: $195 Non-Member: $235 Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included. Dates, fees and locations are subject to change.

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2015 Locations & Dates Baltimore, MD Philadelphia, PA Dover, DE Mechanicsburg, PA Pittsburgh, PA

IABforME.com/OtherCoverages | (800) 998-9644

July 14 July 15 July 28 July 29 September 30

OTHER COVERAGE SEMINARS Cyber, Equipment Breakdown and Electronic-Data Policies – Are they all needed?

In 2015 we hear something new every day about cyber-attacks. Does a Cyber policy provide all the coverage that I need? Do I need an Equipment Breakdown Policy or an Electronic Data Policy in addition to the Cyber or do I need all three? While discussing the following questions we will learn the answers to: n

Does an Equipment Breakdown policy cover my data?

n

Is my hardware covered by my Commercial Property policy? If so, what are the limitations?

n

Why do I need two policies – E-Commerce and Equipment Breakdown or Electronic Data?

n Is the Commercial Property Equipment Breakdown endorsement the same as an Equipment Breakdown policy?

2015 Locations & Dates Mechanicsburg, PA Philadelphia, PA Baltimore, MD

September 22 September 23 October 6

Business vs. Personal Auto There continues to be overlaps and gaps between the business and personal auto policies, exposing you to E&O risks that can be avoided. Join us while we dig deep into the world of business and personal auto and sort out the confusion including: n Impact on the policies when an individual is using their personal or company vehicle on company business n Who is an insured under the Personal Auto Policy when driving personally or company owned vehicles n

Which policy is excess and which is primary?

n

When to use the Individual Named Insured or the Drive Other Car endorsements.

CE APPROVALS Cyber, Equip. Breakdown & Electronic-Data Policies

PA

MD

DE

Submitted for 6 Credit approval is subject to re-evaluation by state insurance departments.

Agenda Registration: 7:30 a.m.

Seminar: 8:00 a.m. – 3:00 p.m.

Registration Fee Member: $195 Non-Member: $235 Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included. Dates, fees and locations are subject to change.

CE APPROVALS Business vs.

Personal Auto

PA

MD

DE

Submitted for 8 Credit approval is subject to re-evaluation by state insurance departments.

Agenda Registration: 7:30 a.m.

Seminar: 8:00 a.m. – 5:00 p.m.

Registration Fee Member: $195 Non-Member: $235

2015 Locations & Dates Baltimore, MD Philadelphia, PA Mechanicsburg, PA Newark, DE Pittsburgh, PA

October 13 October 14 October 29 November 10 December 8

Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included. Dates, fees and locations are subject to change.

IABforME.com/OtherCoverages | (800) 998-9644

12

LICENSING EXAM PREPARATION FACULTY: Daniel E. Lawyer, CIC, CPCU, CSRM

Dan teaches Certified

Insurance Counselors

(CIC) institutes, Certified Insurance Service Representatives (CISR) courses and topical seminars for IA&B. He is a national faculty member of the Societies of CIC and CISR and serves on the Board of Governors for the Society of CISR. * Not all courses taught by this instructor.

FACULTY:

Betsy J. Tribendis, AAI, CIC, CPIW, GRI

Betsy teaches various programs including pre-licensing education, E&O prevention and insurance coverage topics for IA&B. * Not all courses taught by this instructor.

PLE APPROVAL PA - 24 PLE Agenda Registration: 7:30 a.m.

Seminar: 8:00 a.m. – 5:00 p.m.

Registration Fee Member: $395 Non-Member: $515 Course materials, instruction, coffee breaks, lunch and PA pre-licensing education fees are included.

Dates, fees and locations are subject to change.

IA&B takes the stress out of studying for the state licensing exam through two study preparation methods— traditional classroom instruction and self-study. Whether it’s a property & casualty or life & health license needed, students will feel more confident with newfound knowledge to successfully pass the exam.

Pa. Licensing Exam Prep

Aspiring agents in the Keystone State now have a better chance of passing the Pennsylvania licensing exam on their first try with the new structure of IA&B’s Licensing Exam Preparation courses. The program features a sharper focus on content most likely to be on the test and also includes: n additional

study aids

n mentoring guidelines

n streamlined study manual

Classroom instruction breaks down study preparation in smaller, manageable components: pre-study assignments, class interaction and post-study mock exam testing. Students absorb what they learn in an organized, user-friendly format so they don’t cram content at the last minute. Attendees use this blended study method to remain focused on exam content.

Guaranteed to pass! If registered at least four weeks prior to the course, IA&B guarantees

students will pass the exam. If they fail, they may attend another study course within one year at no charge.

Updated course material fees may apply.

2015 Life & Health Mechanicsburg, PA Pittsburgh, PA Philadelphia, PA

June 9-11 October 13-15 November 10-12

2015 Property & Casualty Lehigh Valley, PA Philadelphia, PA Mechanicsburg, PA Pittsburgh, PA Mechanicsburg, PA Lehigh Valley, PA Mechanicsburg, PA Philadelphia, PA Pittsburgh, PA Mechanicsburg, PA

June 2-4 July 7-9 July 21-23 September 1-3 September 8-10 October 6-8 October 20-22 October 27-29 December 1-3 December 1-3

* Due to state-specific information, course participants must attend the Licensing Study Course offered in the state they intend to become licensed. ** State exam fee is not included NOTE: Self-study packages for licensing exam preparation are also available. Learn more at IABforME.com/self-study.

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IABforME/ExamPrep | (800) 998-9644

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LICENSING SELF-STUDY PACKAGE A self-study option is available for those who feel comfortable setting their own study agenda and prefer independent preparation. Self-study packages contain the same study content as the classroom course, only participants have the flexibility of learning on their own time at their own pace.

Packages are available for both property & casualty and life & health lines.

Self-Study Packages include:

n Study Guide

n State Licensing Bulletin

n Licensing Text

n Exam Simulator Online Access

n Chapter Quizzes

n State-specific Law Information

Property & Casualty and Life & Health Self-Study Packages Member

NonMember

PA Residents

$179.14

$200.34

All Other States

$169

$189

Pre-Licensing Requirements and Approvals Delaware n No pre-licensing requirement Maryland

n Property

& Casualty Pre-Licensing Requirements: 20 hours for each line of authority (eg. Property/Casuality would require 40 hours). * The self-study package for MD meets this requirement.

n The Maryland Insurance Administration does grant pre-licensing education waivers for specific designations earned as well as consistent employment background. Go to http://www.IABforME.com/ education/programs/producer_licensing/md/ple.asp and access the criteria and application for an Insurance Education waiver.

Pennsylvania

n Property & Casualty Pre-Licensing Requirements: 24 hours

n Life and Health Pre-Licensing Requirements: 24 hours

n Both

the Property & Casualty and Life & Health Licensing Study courses and self-study products are approved for 24 hours of pre-licensing education (PLE) credit in Pennsylvania. The PLE credits are valid for one year and you must pass the state licensing exam within that timeframe in order for the PLE credits to be applied. It is important, however, to remember that the Pennsylvania P&C self-study product is based on the Property & Casualty combined exam and the L&H self-study product is based on the Life, Accident & Health combined exam.

IABforme/Self-study | (800) 998-9644

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E&O RISK MANAGEMENT TRAINING CE APPROVALS E&O Risk Management

PA

MD

DE

Submitted for 6 On-Demand Version

PA

MD

DE

6 GEN

6 LH/PC

6 ETH

Approved for loss-control credit for Westport (DE/PA only) and Utica policyholders.

10 Ways to Get Sued

PA

MD

DE

6 GEN

6 PC

6 GEN

Approved for loss-control credit for Utica policyholders.

Filed for continuing education credit by IA&B only in the states of Pennsylvania, Maryland and Delaware.

Credit approval is subject to re-evaluation by state insurance departments. Seminars are not affiliated with any designation program.

Classroom Agenda Registration: 7:30 – 8:00 a.m.

Seminar: 8:00 a.m. – 3:00 p.m.

E&O Risk Management: Meeting the Challenge of Change The ever-changing world of insurance includes new and evolving E&O exposures as well as emerging new ways to protect one’s agency. There are E&O exposures that exist today that were unimaginable 15 years ago, including those created by social media and data breaches. Following this six-hour seminar, you will walk away with greater knowledge of the following: n n n n n n

Attention Utica, Westport and Fireman’s Fund E&O Policyholders!

Attendance at loss-control seminars can provide additional pricing considerations at renewal time.

Each carrier has specific requirements for loss-control credit application.

For more information, go to

IABforME.com/LossControlCredit or e-mail iab@IABforME.com.

The duties owed to clients Using claims statistics to focus risk management efforts Why customer file documentation is so important Procedural steps that can reduce E&O exposures What constitutes private personal information Direct and indirect costs of data breaches

2015 Locations & Dates Dover, DE Erie, PA Philadelphia, PA Mechanicsburg, PA Pittsburgh, PA Lehigh Valley, PA Newark, DE

July 8 July 15 August 19 September 17 October 8 November 3 December 2

Registration Fee Member: $195 Non-Member: $235 Registration Fee: On-Demand Version of E&O Risk Mgmt.

Member: $150 Non-Member: $210

This seminar is approved for loss control credit for Westport and Fireman’s Fund policy holders in PA and DE and pending approval for Utica policy holders in PA, MD and DE.

Also available in On-Demand format.

Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included. Dates, fees and locations are subject to change.

10 Ways to Get Sued Understand and use coverage standards to prevent errors and omissions claims. You will learn standard questions to ask in the interview process that can be used to form guidelines for prevention.

2015 Locations & Dates Baltimore, MD

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IABforME.com/E&Oseminars | (800) 998-9644

September 16

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ONLINE PROGRAMS Introductory Training

Set the stage for your insurance career with New Employee Training.

Whether you are new to the agency business or want to take your insurance career further, get to know the “nuts and bolts” of insurance through four online courses. You will learn the basics of E&O prevention and provisions of common personal and commercial lines policies to interact and serve clients better. Use these courses to position yourself to succeed in the insurance industry.

The courses n n n n

CE APPROVALS New Employee Orientation

PA

MD

DE

12

0

15 GEN

Registration Fee Member: $265 Non-Member: $305

New Employee Orientation Delivering Quality Service Personal Lines Basics Commercial Lines Basics

Credit approval is subject to re-evaluation by state insurance departments.

CE APPROVALS

Getting Started

1. Register at IABforME.com — Courses may be taken independently in any order. Supplemental course

Delivering Quality Service

materials are included in the course registration fee and mailed prior to the scheduled program.

PA

MD

DE

2. Online Navigation Instruction — You will receive instruction to acquaint yourself with network

12

0

15 GEN

navigation and the overall course structure. You will also have a personal mailbox for communication with the instructor and other participants and have the option to receive a weekly progress report faxed to your employer. (This comes at no additional charge).

3. Seminar Instruction — Weekly reading assignments and activities will be posted on the website, which you work at your own pace to complete. You may e-mail questions to the instructor to be answered privately or shared with other participants.

4. Final Exam — To receive a completion certificate at the end of the course and for continuing education credit (for licensed individuals), you must complete all activities assigned and pass a final exam with a minimum grade of 70 percent.

New Employee Orientation (NO EXPERIENCE NECESSARY)

June 8 - July 31 July 14 - September 4 August 10 - October 2 September 14 - November 6 October 12 - December 4 November 9 - January 8, 2016

Delivering Quality Service (EXPERIENCE: TWO – SIX MONTHS)

June 8 - July 24 October 12 - November 27

Personal Lines Basics

(EXPERIENCE: THREE – NINE MONTHS)

July 14 - August 28 September 14 - October 24 November 9 - January 1, 2016

Registration Fee Member: $265 Non-Member: $305 Credit approval is subject to re-evaluation by state insurance departments.

CE APPROVALS Personal Lines Basics

PA

MD

DE

12

0

15 GEN

Registration Fee Member: $285 Non-Member: $325 Credit approval is subject to re-evaluation by state insurance departments.

CE APPROVALS

Commercial Lines Basics

(EXPERIENCE: SIX – TWELVE MONTHS)

June 5 - August 7 August 10 - October 9 October 12 - December 11

Commercial Lines Basics

PA

MD

DE

12

0

15 GEN

Registration Fee Member: $295 Non-Member: $335 Credit approval is subject to re-evaluation by state insurance departments.

IABforME.com/OnlineTraining | (800) 998-9644

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OTHER COVERAGE ON-DEMAND TRAINING Learn at your own pace in your own place.

IA&B’s expanding selection of on-demand training courses offers more options to gain critical knowledge and earn CE credit. These Web-based seminars give you the flexibility and convenience of taking courses when and where it suits you. Following registration, users have up to 30 days to complete an on-demand course. Each award CE credits upon successful completion.

Certificates of Insurance

CE APPROVALS PA

MD

DE

Certificates

1 GEN

1 PC

1 PC

e-Commerce

4 GEN

4 PC

4 PC

Pollution

4 GEN

4 PC

4 PC

Compliance

3

3 ETH

3 ETH

Flood

3 GEN/ FLD

3 PC/ FL

3 GEN/ FLD

CP Changes

4 GEN

4 PC

4 PC

CGL Changes

4 GEN

4 PC

4 PC

Filed for continuing education credit by IA&B only in the states of Pennsylvania, Maryland and Delaware. Credit approval is subject to re-evaluation by state insurance departments.

Seminars are not affiliated with any designation program.

Registration fees vary depending on program length.

Certificates have become a major source of litigation between certificate holders, insureds, insurers and insurance agents. This course reviews the most frequently disputed and litigated certificate of insurance issues and offers risk management suggestions that should reduce some of these conflicts.

This On-Demand program is presented by Jerry Milton, CIC.

Insuring e-Commerce

E-commerce activities have created new exposures that are not adequately covered by traditional property and liability policies. Many insurers have developed policies to address acts of a hacker, theft of money or intellectual property, loss of income, extortion and third-party liability. This course reviews these exposures and the policies designed to provide coverage. This On-Demand program is presented by Jerry Milton, CIC.

Pollution Exposures and Coverages

Businesses have become subject to increased environmental liability and financial loss exposures.

These include site assessment, testing, upgrading facilities, cleanup, third-party damages or injuries, and fines or penalties. A separate Pollution Liability policy is often needed to address these and this course discusses the provisions of such policies. This On-Demand program is presented

by Jerry Milton, CIC.

Compliance Pitfalls and Ethical Responsibilities*

IA&B advocacy experts Jason Ernest, Esq. and Claire Pantaloni, CIC, CISR highlight the most violated insurance laws and regulations and show agents how to remain compliant.

(Pa.- and Md.-specific editions available.) * Approved for loss-control credit for Utica policyholders

Understanding the National Flood Insurance Program (NFIP) and the Biggert Waters Act

Flood insurance expert Rita Hollada, CIC, CPCU, CPIA leads this three-hour program which awards the CE credit agents need to sell NFIP policies. This program is presented by Rita Hollada, CIC, CPCU, CPIA.

ISO 2013 Commercial Property Changes

Changes discussed include modified coverage forms and causes of loss forms; changes to various endorsements; introduction of new endorsements; and the withdrawal of others. The changes range in scope from minor editorial changes clarifying language based on recent court decisions to major expansion or contraction of coverages.

ISO 2013 CGL Changes

Both this and the course above were authored by coverages expert Jerry Milton, CIC, and are presented by national faculty member, Dan Lawyer, CIC, CPCU. This courses is designed to guide you through the commercial general liability changes, explain the rationale behind them and help you better understand their impact on coverage.

Visit IABforME.com/on-demand to read more and register.

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IABforME.com/on-demand | (800) 998-9644

2015 Registration Form THIS FORM MAY BE DUPLICATED.

4 Easy Ways to Register Web:* Phone:* Fax: Mail:*

IABforME.com/education (800) 998-9644 or (717) 795-9100 (717) 795-8347 5050 Ritter Road Mechanicsburg, PA 17055-4879 *Secure for credit/debit card payment.

REGISTRATION INFORMATION

Program

Date(s)

Location (City, State)

Licensing Self-Study Packages: Choose the line of authority and state in which you need to get licensed: ■ Life & Health ■ Property & Casualty ■ PA ■ MD ■ DE

First Name

M.I.

Designations Earned

Nickname for Badge

On-Demand Registration: I understand

that I have 30 days to access the course. ________ initials

Last Name

REGISTRATION INFORMATION

Agency/Company Name

■ Agency

Agency/Company Address* ■ Main Office *Physical shipping address required for licensing courses.

■ Insurance Company

■ Other

■ Branch Office

■ Home/Other

Full registration fee must accompany registration form. All fees include instruction, materials, coffee breaks, lunch (except CIC and JKR seminars) and Pennsylvania, Maryland and Delaware continuing education filing fees. The difference in member and non-member fees may be applied toward new membership if eligible. Registration fees are deductible as ordinary business expenses but may not be deducted as charitable contributions. Fees, dates and locations are subject to change.

REGISTRATION CHANGE POLICY

City

State

Telephone Number

Fax Number

Zip + Four

Email Address (REQUIRED)

REQUIRED INFORMATION FOR CE FILING: Requesting CE credits? ■ Yes ■ No

/

/

Confirmation is e-mailed upon registration and includes course agenda along with hotel information.

State License Number

AMERICANS WITH DISABILITIES ACT

National Producer Number

METHOD OF PAYMENT: Total Registration Fee $___________ Indicate registration fee from applicable course description page.

Fee must accompany registration form. All fees include DE, MD & PA CE filing fees.

■ Check enclosed payable to IA&B. Returned checks may be assessed a $20 fee.

■ Charge my:

■ Personal OR ■ Corporate credit/debit card (complete information below) ■ MasterCard ■ American Express ■ Discover ■ Visa

Credit/Debit Card # Expiration Date Name of Cardholder (PRINT) Signature of Cardholder

CONTINUING EDUCATION

Full attendance is required for continuing education credit; partial credit will not be granted. Credit approval is subject to re-evaluation by the state insurance department.

PROGRAM CONFIRMATION

State of Licensure

Birth Date

Registration changes received more than 10 days before the course are fully refundable or transferrable. After that, registration changes are subject to a 25% penalty.

Substitutions are honored any time. No shows result in registration fee forfeiture. Please contact the IA&B Member Service Center regarding penalties for licensing changes.

Credit/Debit cards are processed upon arrival. Receipts mailed upon request.

In accordance with Title III of the Americans with Disabilities Act (ADA), program registrants with disabilities may request special accommodations. Please submit requests to IA&B in advance.

Join IA&B and save! All employees of IA&B member agencies and company partners save up to 20% on every IA&B education program and have unlimited access to members-only tools and resources and information through a variety of services.

For more information on IA&B membership, call (800) 998-9644 or (717) 795-9100, option 1.

(Program discount excludes CISR and CIC programs.)

IAB Office Use Only: Date: _________________________ Check#: __________________P or A Code: ____________________ _______ Amount: ______________________ Entered: _______________________ Source code: PDCAT15

PARTNERS PROGRAM

Listed below are those companies that strongly support the independent agency system and Insurance Agents & Brokers.

Thank you for your continued sponsorship.

WHAT IS IA&B PARTNERS? The IA&B Partners program gives company and allied businesses the opportunity to demonstrate their commitment of support to independent agents and receive maximum market exposure. As an IA&B Partner, you will also realize the benefits of IA&B membership to help you succeed in the insurance industry.

PLATINUM LEVEL

BRONZE LEVEL

ACUITY

Aegis Security Insurance Co

Berkley Mid-Atlantic Group

Agency Insurance Company

Donegal Insurance Group

AmWINS Program Underwriters Inc

Erie Insurance Group

ARI Insurance Companies

Harleysville Insurance HM Insurance Group Insurance Agents & Brokers Service Group Inc

Auto-Owners Insurance Company Bailey Special Risks Inc Brethren Mutual Insurance Company

Liberty Mutual Insurance

Briar Creek Mutual Insurance Company

MMG Insurance Company

Conemaugh Valley Mutual Insurance Co

Millers Mutual Group

Countryway Insurance Company

Millville Mutual Insurance Co

Encompass Insurance

Mutual Benefit Group

Foremost Insurance Group

Penn National Insurance

GMI Insurance

Swiss Re

Goodville Mutual Casualty Company

The Main Street America Group

Guard Insurance Group

United Fire Group Utica National Insurance Group

Insurance Alliance of Central PA Inc Insurance House Insurance Placement Facility of PA

GOLD LEVEL

Keystone Insurers Group Inc

Progressive

Lackawanna Insurance Group

Westfield Insurance

Lebanon Valley Insurance Company Merchants Insurance Group

SILVER LEVEL

Mercury Casualty

Access Insurance Company

PennPRIME Municipal Insurance

American Mining Insurance Co

Reamstown Mutual Insurance Company

Cumberland Insurance Group

Rockwood Casualty Insurance

Farmers Mutual Insurance Company of Western Pennsylvania

State Auto Mutual Insurance Company

Frederick Mutual Insurance Co

TAPCO Underwriters Inc

Juniata Mutual Insurance Co

The Motorists Insurance Group

MAPFRE Insurance

The Mutual Service Office Inc

PSBA Insurance Trust

Travelers

Selective

Tuscarora Wayne Group of Companies

The Philadelphia Contributionship

Zenith Insurance