Zachary P. Miller, CISR, CPIA

Mover & Shaker: Zachary P. Miller, CISR, CPIA

Age: 35

Agency: Hinkle Insurance Agency Inc., Lancaster PA

Job title: Commercial Lines Producer / Marketing & Creative Director

Years in the industry: 7

Best part of your job:

Helping protect, educate, and advise individuals and their families while building lasting relationships is the best part of my job. I embrace a strong sense of community both inside and outside the office, creating connections that go beyond insurance to truly support the people and community we serve.

Biggest professional accomplishment:

Leading a full-scale rebranding and modernization of a 49-year-old family business. Transforming its identity, marketing channels, and internal operations – while preserving its community-first values and solidifying my grandfather’s legacy – has been the most fun and rewarding project I have ever been a part of.

Advice for those new to the industry:

Insurance, and really all business, is about relationships. Instead of chasing numbers or strict goals, focus on the long game. Early on I tried to write everything and got discouraged, especially in commercial lines. Building relationships beyond customers by attending events or just in everyday life keeps your name top of mind when people need insurance, quotes, or referrals.