Presbyterian Volunteer Services MISSION STATEMENT

The Presbyterian Healthcare Services (PHS) volunteers are unpaid workers providing professional and empathetic service to patients, staff, physicians, visitors, and the community in a manner consistent with the goals and objectives of PHS. In addition, these synergistic efforts provide substantial financial contributions to meet special capital and operating needs.

GENERAL STATEMENT:

Presbyterian Healthcare Services welcomes people with all types of expertise, whose abilities and skills are utilized within established hospital policies. It is to be remembered that volunteers do not receive financial remuneration for their efforts, but receive intangible pay in the form of satisfaction through service to others and through meaningful learning experiences that add to one’s personal growth. PHS volunteers are members of a professional group who work toward a common goal – a nationally excellent healthcare organization with services efficiently and thoughtfully performed. The purpose of each of these programs is to supplement and enhance the quality of the patient care of each facility. The goal is to make each stay at the facility a safe, secure and humane experience while providing very good care and service. Wherever volunteers contribute their time, it is necessary to be regular in attendance and to maintain a spirit of cheerfulness. Ministering to the needs of others involves empathy and a sincere desire to help. With these ingredients, volunteers are of great service to patients, residents and their families, and to the staff. Volunteering at a PHS facility is a rewarding experience.

The Volunteer Department is committed to: • Enhancement of patient care through effective management of volunteer programs designedto utilize human resources within the community. • Services and volunteer programs that complement and are compatible with goalsand objectives of PHS. • Furthering its voluntary efforts by offering the added dimension of “people caring for people” in a friendly, professional manner while adapting to rapid advancement in technology, hospital growth, and escalating healthcare costs. • Understanding those in the community who desire to volunteer; ensuring proper placement according to skills, knowledge and/or expertise. • The awareness of the fact that human resources are the hospital’s most valuable assets.

Therefore, each volunteer committed to the proposition of caring and giving is a valued member of the hospital family.

Volunteers are welcomed for their dedication of time, talent and energy. Volunteers are essential members of the team and are expected to demonstrate the PHS Promise & CARES

Commitments.