Reporting Volunteer Injuries

5. Harassment 6. Poor judgment resulting in danger to patient, staff orvolunteer 7. Severe breach of patient confidentiality 8. Multiple documented incidents 9. Disregard of previous redirection procedures

REPORTING VOLUNTEER INJURIES (updated 6/2014)

POLICY

All work-incurred injuries directly related to volunteer’s duties shall be reported immediately by the volunteer to the Director of Volunteer Services, Volunteer Manager or the staff person in charge prior to leaving the facility.

Steps to Take if Injured at Work

• Seek medical care immediately, if necessary. Medical care may be obtained at an Emergency Department, Urgent Care Center or Employee Health. • If you are injured at work, report the incident to your Service Area Manager, Director of Volunteer Services, Volunteer Manager, or the Volunteer Services staff person in charge as soon as possible within 24hours. • PHS volunteers who sustain an injury related to performing volunteer duties at PHS, regardless of its extent, should report the injury immediately to the Director of

Volunteers and/or Volunteer Manager. The incident must be entered in to Advocateon

PresNet and Risk Management should be notified. The injured volunteer should go to

Urgent Care or Employee Health. Volunteers outside of Albuquerque should report to their Hospital Emergency Department for treatment and notify the Volunteer Manager in the facility. • The Emergency Department and/or Urgent Care is authorized to provide initial treatment for an injury sustained by a volunteer related to performing their volunteer duties at PHS. • The volunteer manager will follow up with the injured volunteer. Any bills received should be brought to the Volunteer Office immediately so they can be forwarded to

Risk Management. Please be advised that Risk Management may contact the injured volunteer to gather information in the investigation of theincident. • Volunteer Services is responsible for notifying Risk Management of the volunteer injury. Volunteer Program Managers: Go to “Risk Event” on PresNet. Click

“New Incident.” This is what you use to report a volunteer injury. Risk

Management and Employee Health will coordinate on authorization of reasonable and necessary medical care related to the volunteer injury. In Out-of-

Albuquerque facilities, Risk Management will authorize additionaltreatment. • Prior authorization must be obtained before any additional treatment, consultation, therapy, diagnostic tests, pharmaceuticals or examination of any sort e.g., a specialist) is sought if PHS is to pay for treatment. This authorization needs to be made by Employee Health in consultation with Risk Management. The volunteer will be responsible for payment of any additional medical care if this authorization is not obtained.