Topeka Presbyterian Manor
OCTOBER 2020
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Surveys conducted by Pinnacle Quality Insight As part of Topeka Presbyterian Manor’s ongoing customer service initiative, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
Our renovated library features built-in shelving. The Library Committee will oversee the shelving of the residents’ book collection.
Campus renovation a bright spot during difficult times
Throughout the COVID-19 pandemic, residents at Topeka Presbyterian Manor have had something extra to look forward to: the reopening of our newly renovated spaces. “In this hectic time, residents and staff alike have been craving a sense of order,” said Rosemary Dahlgren, marketing director. “Updates to the campus will make it easy for residents to navigate and orientate themselves while providing a social space seniors need in a time of uncertainty.”
The graphic on page 4 highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between July 2019 through June 2020, Topeka Presbyterian Manor residents and their families gave the community high scores in demonstrating dignity and respect, ease of the admissions process and professional therapy. In addition, residents and families also reported a high willingness to recommend the community to others. We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service. ◆
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It’s incredible to see what has been accomplished in a few months— and in the middle of a worldwide crisis, no less. “Being able to utilize main spaces that have been closed since January will allow residents to maximize friendships, health and happiness,” Rosemary said. ◆
Our renovated lounge area offers plenty of comfortable seating and a new business center that will give residents access to a computer and printer.
When visitors pass through our new automatic doors, they will enter a bright and cheerful lobby and reception area. Right: Residents can get some fresh air on the patio, which includes new furniture, planters and a custom-designed privacy screen. “This is a peaceful space for residents to relieve fatigue, increase alertness, and lower stress levels,” Rosemary said. For more images, see page 3
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Community Matters 785-272-6510 ◆ Fax: 785-272-0496 4712 S.W. Sixth Ave. Topeka, KS 66606-2284 TopekaPresbyterianManor.org
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COMMUNITY MATTERS | October 2020
is published monthly for residents and friends of Topeka Presbyterian Manor by Presbyterian Manors of Mid-America, Inc., a not-for-profit 501(c)(3) organization.
To submit or suggest articles: rdahlgren@pmma.org Heather Pilkinton, executive director Rose Dahlgren, marketing director
OUR MISSION: To provide quality senior services guided by Christian values.
Campus renovation complete
The renovation created a new space: a resident-only lounge where they can meet, wait for a ride or pick up their mail. Below and right: The new assisted living dining room has new seating, artwork, light fixtures and carpeting.
COVID-19 updates continue
As the COVID-19 pandemic continues, you can count on regular communication from your PMMA community and PMMA leadership. PMMA’s President and CEO Bruce Shogren’s latest letter to residents and families are posted to your community website, TopekaPresbyterianManor.org/covid-19. If there is a COVID-19 outbreak (positive COVID-19 test) at your community, your leadership team will contact employees, residents and their designated family representatives via telephone, email or mail with information about the outbreak and the recommendations of the local health department.◆ Topeka Presbyterian Manor | A PMMA COMMUNITY
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4712 S.W. Sixth Ave. Topeka, KS 66606-2284 RETURN SERVICE REQUESTED
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COMMUNITY MATTERS | October 2020