Topeka Presbyterian Manor
MAY 2021
Pinnacle Quality Insight survey results As part of Topeka Presbyterian Manor’s ongoing customer service initiative, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
Our new stylist, April Shideler.
New Presbyterian Manor hair stylist feels ‘blessed’ to be part of our lives April Shideler isn’t sure exactly why she decided to go into the hair industry. She was 20 years old and managing a Hardee’s, and cosmetology school sounded like a pretty good option to her, so she enrolled. Now April has more than 30 years’ experience in the field. She began her career at a JC Penney salon, and eventually became the manager of the Penney’s salon at the Oak Park Mall in Kansas City. Then April served as the director of B Street Cosmetology School in Topeka. However, despite her career achievements, April says working at the Topeka Presbyterian Manor beauty shop has been one of the most delightful parts of her career. “I love it,” April said. “I actually love going to work. I love the ladies. STYLIST - continued on page 2
The graphic on page 3 highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between February 2020 and January 2021, Topeka Presbyterian Manor residents and their families gave the community high scores in demonstrating dignity and respect, cleanliness, and professional therapy services. In addition, residents and their family members indicated a high willingness to recommend the community to others. “I have nothing but good things to say. Over the last year, they have done a great job at taking the pandemic seriously and have put in place precautionary measures to protect the residents,” one respondent said. SURVEY - continued on page 3
Topeka Presbyterian Manor | A PMMA COMMUNITY
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