Rolla Presbyterian Manor
OCTOBER 2019
Rolla Presbyterian Manor: On a new PATH®
Rolla Presbyterian Manor receives 2019 customer experience award from Pinnacle Quality Insight
Presbyterian Manors of Mid-America (PMMA) as a system has been providing senior care and services for more than 70 years across Kansas and Missouri (and coming soon to Colorado). As a part of the service to seniors, PMMA has always offered care after hospitalizations through skilled nursing and physical, occupational and speech therapies with the objective of supporting a return to prior levels of independence and overall health.
Rolla Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award™.
In 2012, PMMA launched a program called PATH® or “PostAcute-to-Home” to strengthen service to older adults. This program serves patients Donna Seeley took the PATH to … who have been discharged from a hospital, but still require therapy and special skilled care in order to make the transition from hospital to home. By incorporating the PMMA team of medical professionals to develop individualized programs, PATH helps patients regain functionality and promotes a safe return to their home. PATH - continued on page 4
The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Rolla Presbyterian Manor received the award for assisted living and skilled nursing. Over the course of 2018, a sampling of Presbyterian Manor’s residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Presbyterian Manor in specific categories. “The Customer Experience Award AWARD - continued on page 2
Rolla Presbyterian Manor | A PMMA COMMUNITY
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