Manor of the Plains
OCTOBER 2019
Manor of the Plains receives 2019 Customer Experience Award from Pinnacle Quality Insight Manor of the Plains is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award™. Case Manager Tehren Esparza.
Scholarship gives Esparza the edge on career On a quest for more knowledge, Case Manager Tehren Esparza is heading back to class to get her bachelor of nursing degree. It’s all possible thanks to her ambition and PMMA’s Employee Education Assistance Fund. “I’m using the scholarship to get my bachelor of nursing. It’s been helpful to further my degree because I was waiting to be able to go on and get it. I had a baby in March 2018, so my husband and I have had a lot going on. Going back to school wasn’t a possibility at that time,” said Tehren.
The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Manor of the Plains received the award for skilled nursing.
“I want to continue on as a case manager, but I want more knowledge. A bachelor’s in nursing gives me more knowledge in leadership and teamwork—I thought it would help me continue to do my job better,” said
Over the course of 2018, a sampling of Manor of the Plains’ residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Manor of the Plains in specific categories.
ESPARZA – continued on page 2
AiA – continued on page 2
Now, the time is right. Tehren started classes in June and should have her degree completed next year. While the diploma won’t change what she’s doing, it will change how she’s doing it.
Manor of the Plains | A PMMA COMMUNITY
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AiA – continued from page 1 “The Customer Experience Award reflects our staff ’s dedication to our mission – to provide quality senior services guided by Christian values,” said Kurt Lampe, marketing director. “It is a tremendous compliment that our residents rate us so highly for those efforts.” Manor of the Plains scored in the top 15-percent in the categories of activities, cleanliness, dining service, overall customer experience, overall satisfaction, quality of food, willingness to recommend to others, response to problems and safety and security on Skilled Nursing satisfaction surveys. Through Pinnacle Quality Insight’s monthly phone surveys, Manor of the Plains has gathered realtime survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 29-year emphasis on ensuring the individual needs of every resident are met. ◆
ESPARZA – continued from page 1 Tehren. When she’s not working in our community or hitting the books, Tehren enjoys hanging out with her husband, Alonso, their daughter, and their parents. ◆
Enjoying each other’s company By Kurt Lampe, marketing director
PMMA Regional Marketing Director Jenni Jones sent me a text early one morning and said that she was bringing Jean Hamilton, a resident from the Salina Presbyterian Manor, with her on her visit to Manor of the Plains. Jenni is based at her home near Brookville, Kan., and Salina is just a short ways away. Jean loves to quilt and just wanted to go along for the ride. Jenni picked up Jean at 7 a.m., and they arrived at Manor of the Plains at 10 a.m., after five road construction delays. Jean walked in with her quilting in her hand. After some brief introductions, I showed her to a staycation room, where she could stay and quilt while Jenni and I got some work done. She took one step in, and said, “I can’t use this room, it’s too dark in here,” so we ended up in the Cozy Corner, where the independent residents make coffee for themselves. Jean sat down and said, “This will work, now go about your work and don’t worry about me!” So that is what we did. Jenni told Jean we would be back at 11:10 to take her to the dining room to meet my mother, who is also a hand quilter. When we returned in an hour or so to take our guest to meet
MANOR PLAINS of the
A PMMA COMMUNITY
620-225-1928 ◆ Fax: 620-225-3982 200 Campus Dr. Dodge City, KS 67801-2760 ManorOfThePlains.org
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COMMUNITY MATTERS | October 2019
Pictured left to right, Jean Hamilton, Salina Presbyterian Manor resident; Jenni Jones, regional marketing director; Patty Lampe, Kurt Lampe’s mom; Kurt Lampe, marketing director for Manor of the Plains; and Lydia Orringderff, Patty’s dinner partner.
my mom at the dining room, she wasn’t there. We started looking for her. First we checked the staycation. She wasn’t there. Next, we headed to the dining room, and there she was with my mom. My mom happened to walk past the Cozy Corner, saw Jean quilting and went in and to see what she was doing … They ended up spending the rest of the day together. You could tell they really enjoyed each other’s company. I think Jenni has a new traveling partner to Dodge City. We all took the opportunity to take a picture at the dinner table so each could remember the day of great memories they had.
Friendships are only a quilt away. ◆
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Community Matters
is published monthly for residents and friends of Manor of the Plains by Presbyterian Manors of Mid-America, Inc., a not-for-profit 501(c)(3) organizaton.
To submit or suggest articles: klampe@PMMA.org Kurt Lampe, marketing director
OUR MISSION: To provide quality senior services guided by Christian values.
On a new PATH® Presbyterian Manors of MidAmerica (PMMA) as a system has been providing senior care and services for more than 70 years across Kansas and Missouri (and coming soon to Colorado).
As a part of the service to seniors, PMMA has always offered care after hospitalizations through skilled nursing and physical, occupational and speech therapies with the objective of supporting a return to prior levels of independence and overall health. In 2012, PMMA launched a program called PATH® or “PostAcute-to-Home” to strengthen service to older adults. This program serves patients who have been discharged from a hospital, but still require therapy and special skilled care in order to make the transition from hospital to home. By incorporating the PMMA team of medical professionals to develop individualized programs, PATH helps patients regain functionality and promotes a safe return to their home. PATH sets the standard with team members who are committed to making the admissions process more efficient and features prompt admissions decisions, extended admission hours, continual communication with physicians and families, proactive planning and post-discharge follow-up, and a comfortable home-like setting. Recently, PMMA introduced an enhancement to the PATH program called “I Took the PATH to…” supporting our commitment to patient goals. Through a partnership with Aegis Therapies, patients set unique goals upon
Donna Seeley took the PATH to …
admission to PATH. These goals are discussed throughout the PATH stay as a way to motivate and honor progress. Examples of unique goals that have been set include: · Playing on the floor with grandkids again · Getting back to my garden · Visiting my sister in Texas · Getting strong enough to go home and take care of myself and my husband Upon discharge, goals are celebrated with a photo, the recovery team and then shared with others taking advantage of PATH services. “The ‘I Took the PATH to …’ programming sets PMMA
communities apart from other providers by demonstrating our commitment to whole-person wellness. The physical aspects of recovery from an illness or injury are typically the focus, but our talented teams focus on the emotional and spiritual aspects of recovery as well. I’m not aware of another program out there where patients have the opportunity to serve as inspiration to others experiencing similar obstacles of health,” said Jennifer McClanahand, regional director of sales and marketing for PMMA. Learn more about PATH® at Manor of the Plains by calling 620-225-1928 or visiting www. manoroftheplains.org/hs-shortterm-rehab-pathreg. ◆
Manor of the Plains | A PMMA COMMUNITY
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MANOR PLAINS of the
A PMMA COMMUNITY
200 Campus Dr. Dodge City, KS 67801-2760 RETURN SERVICE REQUESTED
Our Mission: to provide quality senior services guided by Christian values Like us on Facebook to stay updated on news and events.
Time to prepare your tastebuds for Octoberfest Join us as we celebrate Octoberfest on Thursday, October 17, from 3 to 6 p.m. in the community dining rooms. Boot Hill Distillery will be here to provide a tasting event and Lee Griffith will share the history of the distillery along with the spirits available to learn about and taste. In the spring of 1872 George M. Hoover loaded his wagon with whiskey barrels. He tied a bandanna to his wagon wheel and counted out exactly five miles west from the edge of Fort Dodge, Kansas, where the sale of liquor would be legal. Hoover erected a tent bar, with only two sod pillars holding up a plank of wood for a bar, and began
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selling to the soldiers and travelers passing through. From there Dodge City became western Kansas’ largest trading post, leaving an indelible mark on American history, as well as pop culture.
Boot Hill Distillery’s story began in 2014 when western Kansas farmers Roger and Hayes Kelman and Chris Holovach decided to invest in western Kansas’ first-ever craft distillery.
obvious choice. Learn more about Boot Hill Distillery and taste the products from western Kansas’ first craft distillery. Enjoy music and food, and enter to win door prizes.
When considering location, Dodge City’s history—born from a barrel, forged in the dust—made it the
RSVP to Kurt Lampe by October 14 at 620-225-1928 or klampe@ pmma.org. ◆
COMMUNITY MATTERS | October 2019