Lawrence Presbyterian Manor
APRIL 2020
Safety update Presbyterian Manor Families of Residents, and Visitors,
2020
Lawrence Presbyterian Manor receives 2020 Customer Experience Award from Pinnacle Quality Insight
Lawrence Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2020 Customer Experience Award . TM
The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Lawrence Presbyterian Manor received the award for independent living, assisted living and skilled nursing. Pinnacle Quality Insight, a customer satisfaction measurement firm with more than 24 years of experience in post-acute healthcare, conducts more than 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 states, Canada and Puerto Rico. Over the course of 2019, a sampling of Presbyterian Manor’s residents AWARD – continued on page 2
Keeping our residents and staff healthy is a top priority for PMMA (Presbyterian Manors of MidAmerica). We fully understand health care workers and seniors are at a higher risk of experiencing serious infections, so our staff members are doing their very best to stay current on every change that is occurring in this rapidly changing environment. On March 13, the Center for Medicare and Medicaid Services (CMS) announced strict in-person visitation guidelines for senior health care communities. All PMMA communities are enforcing limited access for in-person visitation. Limited Access means all visits to the community must be rescheduled except in case of endof-life situations per the March 13 guidelines released by CMS. COVID-19 - continued on page 4
Lawrence Presbyterian Manor | A PMMA COMMUNITY
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Devotional: The eternal hope of Easter We often think of Easter as a time of hope. Jesus is alive! Death is defeated. He is RISEN!! But how do we live a life of joy and hope when our world is turned upside down, and we’re uncertain what tomorrow will hold?
The Bible tells us in Psalm 46:10, “Be still, and know that I am God; I will be exalted among the nations, I will be exalted in the earth.” It seems the first step for finding hope this Easter season is to stop and reflect on the love that is being offered to us every second of our lives. Jesus is with us, even when our loved ones can’t be. Jesus sees and knows our struggles and fears, and He walks with us through them. Matthew 28:6 says, “He is not here; AWARD – continued from page 1
and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Presbyterian Manor in specific categories. “The Customer Experience Award affirms our staff ’s dedication to our mission – to provide quality senior services guided by Christian values,” said Christie Patrick, executive director. “This award
He has risen, just as he said…” What life-changing, miraculous words! The grave could not hold Him. His LOVE overcame death. He rose again, victorious! And He loves and sees you, right where you are. And He is with you. Our Easter celebrations may look a little different this year, but take heart friends, our God is the same yesterday, today and forever reflects our residents’ satisfaction with our efforts to live out our mission.” Lawrence Presbyterian Manor achieved best in class ratings, qualifying for the award in the categories of dining services, activities, meeting transportation needs and willingness to recommend to others on independent living satisfaction surveys. In addition, assisted living respondents gave the community high marks for personal care and
(Hebrews 13:8). May we continue to look forward to celebrating Easter and our Risen Savior as we are reminded that no matter what we’ve been through in the past, what we’re facing today, or what uncertainties tomorrow may bring, Christ alone is our HOPE. He defeated death, He rose from the grave and He makes all things new. Amen! ◆ dining services. Skilled nursing residents and their families rated the community high in communication. Through Pinnacle Quality Insight’s monthly phone surveys, Lawrence Presbyterian Manor has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 44-year emphasis on ensuring the individual needs of every resident are met. ◆
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LAWRENCE Presbyterian Manor 785-841-4262 ◆ Fax: 785-841-0923 1429 Kasold Dr. Lawrence, KS 66049-3425 LawrencePresbyterianManor.org
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COMMUNITY MATTERS | April 2020
Community Matters
is published monthly for residents and friends of Lawrence Presbyterian Manor by Presbyterian Manors of Mid-America, Inc., a not-for-profit 501(c)(3) organizaton.
To submit or suggest articles: cjones@PMMA.org. Christie Patrick, executive director Curtis Jones, marketing director
OUR MISSION: To provide quality senior services guided by Christian values.
Presbyterian Manor announces Art is Ageless® winners Lawrence Presbyterian Manor recently hosted a reception for the winning artists in the annual Art is Ageless® juried competition.
“We are honored to exhibit artwork by seniors,” said Curtis Jones, sales and marketing director. “Art is Ageless is unique in featuring only the works of artists age 65 and older. Our artists prove that art, in any form, is an ageless ambition.” Winners in the Lawrence Presbyterian Manor Art is Ageless juried competition were: Christmas (amateur): Rick Prosser, “Liz (Stocking)” Drawing (amateur): Rick Prosser, “Orange” Drawing (professional): Gary Woodward, “Beauty in MultiDimensions”
Fiber Arts (amateur): Diana Dyal, “Diana’s Garden View”
Mixed Media/Crafts (amateur): Vernis Flottman, “Squares, Circles and Triangles” Painting (amateur): Rick Prosser, “Lady” Painting (professional): Degan White, “Untitled – Portrait” Quilting (amateur): Vernis Flottman, “Flowers in Sunset” Local competition winners will join winners from 16 other Presbyterian Manors of Mid-America communities to be judged at the masterpiece level. Winning entries at the masterpiece level are selected for publication in PMMA’s annual Art is Ageless calendar and note cards. The 2021 calendar marks the 40th anniversary for the Art is
Winner for Drawing (professional): Gary Woodward with “Beauty in Multi-Dimensions”
Ageless program.
Art is Ageless is a copyrighted program of Presbyterian Manors of Mid-America. For the competition, works must have been completed in the past five years. Started in 1981, Art is Ageless is an extension of Presbyterian Manors of Mid-America’s wellness programs, which focus on mental, physical, social and spiritual health. Presbyterian Manors of MidAmerica’s Art is Ageless program encourages Lawrence Presbyterian Manor residents and other area seniors to express their creativity through its annual competition, as well as art classes, musical and dramatic events, educational opportunities and current events discussions throughout the year. ◆
Scenes from the AiA reception.
Lawrence Presbyterian Manor | A PMMA COMMUNITY
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LAWRENCE Presbyterian Manor
1429 Kasold Dr. Lawrence, KS 66049-3425 RETURN SERVICE REQUESTED
Our Mission: to provide quality senior services guided by Christian values Like us on Facebook to stay updated on news and events.
COVID-19 - continued from page 1
Visitors who meet the end-of-life exception should: • Expect to complete a questionnaire about recent travel, health status and COVID-19 risks. The questionnaire will be signed and dated and kept on file at the community; • Have their temperature taken upon entering the community; • Wash hands with soap and warm water for 20 seconds, rubbing palms together, cleaning between fingers and the backs of hands; • Utilize hand sanitization stations prior to entering and upon leaving resident rooms;
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COMMUNITY MATTERS | April 2020
• Limit movement within the community to your resident’s room and limit the number of surfaces touched; • Limit physical contact with the resident through social distancing – no hugging, kissing or handshaking – and remain 6 feet apart; • Report to the community any signs or symptoms of COVID-19 or acute illness within 14 days after visiting the community. Personal protective equipment (PPE), which includes gloves, masks and gowns, are available as necessary. In the meantime, we encourage you to contact your resident family
members via telephone and email. We have also established electronic communication options. Please contact your local Presbyterian Manor offices for information. This situation continues to change daily, if not more frequently. The most up-to-date information about our COVID-19 response and visitation policies will be posted to our website and our Facebook page. We greatly appreciate your support in our efforts to keep your family members/our residents and community healthy. Sincerely, Your PMMA Team