Lawrence Presbyterian Manor
APRIL 2020
Safety update Presbyterian Manor Families of Residents, and Visitors,
2020
Lawrence Presbyterian Manor receives 2020 Customer Experience Award from Pinnacle Quality Insight
Lawrence Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2020 Customer Experience Award . TM
The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Lawrence Presbyterian Manor received the award for independent living, assisted living and skilled nursing. Pinnacle Quality Insight, a customer satisfaction measurement firm with more than 24 years of experience in post-acute healthcare, conducts more than 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 states, Canada and Puerto Rico. Over the course of 2019, a sampling of Presbyterian Manor’s residents AWARD – continued on page 2
Keeping our residents and staff healthy is a top priority for PMMA (Presbyterian Manors of MidAmerica). We fully understand health care workers and seniors are at a higher risk of experiencing serious infections, so our staff members are doing their very best to stay current on every change that is occurring in this rapidly changing environment. On March 13, the Center for Medicare and Medicaid Services (CMS) announced strict in-person visitation guidelines for senior health care communities. All PMMA communities are enforcing limited access for in-person visitation. Limited Access means all visits to the community must be rescheduled except in case of endof-life situations per the March 13 guidelines released by CMS. COVID-19 - continued on page 4
Lawrence Presbyterian Manor | A PMMA COMMUNITY
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