Fulton Presbyterian Manor
The Hope of Easter APRIL 2020
Fulton Presbyterian Manor Receives 2020 Customer Experience Award from Pinnacle Quality Insight Fulton Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2020 Customer Experience AwardTM. The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Fulton Presbyterian Manor received the award for skilled nursing. Pinnacle Quality Insight, a customer satisfaction measurement firm with more than 24 years of experience in post-acute healthcare, conducts more than 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 states, Canada and Puerto Rico. Over the course of 2019, a sampling of Presbyterian Manor’s residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Presbyterian Manor in specific categories. “The Customer Experience Award affirms our staff’s dedication to our mission – to provide quality senior services guided by Christian values,” said Dawn Smith, executive director. “This award reflects our residents’ satisfaction with our efforts to live out our mission.” Fulton Presbyterian Manor achieved best in class ratings, qualifying for the award in the categories of quality of food, laundry service and professional therapy services for skilled nursing Through Pinnacle Quality Insight’s monthly phone surveys, Fulton Presbyterian Manor has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 49-year emphasis on ensuring the individual needs of every resident are met. u
We often think of Easter as a time of hope. Jesus is alive! Death is defeated. He is RISEN!! But how do we live a life of joy and hope when our world is turned upside down, and we’re uncertain what tomorrow will hold? The Bible tells us in Psalm 46:10, “Be still, and know that I am God; I will be exalted among the nations, I will be exalted in the earth.” It seems the first step for finding hope this Easter season is to stop and reflect on the love that is being offered to us every second of our lives. Jesus is with us, even when our loved ones can’t be. Jesus sees and knows our struggles and fears, and He walks with us through them. Matthew 28:6 says, “He is not here; He has risen, just as he said…” What life-changing, miraculous words! The grave could not hold Him. His LOVE overcame death. He rose again, victorious! And He loves and sees you, right where you are. And He is with you. Our Easter celebrations may look a little different this year, but take heart friends, our God is the same yesterday, today and forever (Hebrews 13:8). May we continue to look forward to celebrating Easter and our Risen Savior as we are reminded that no matter what we’ve been through in the past, what we’re facing today, or what uncertainties tomorrow may bring, Christ alone is our HOPE. He defeated death, He rose from the grave and He makes all things new. Amen! u
Fulton Presbyterian Manor | A PMMA COMMUNITY
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Celebrating the nurses of Fulton Presbyterian Manor Here at Fulton Presbyterian Manor, we love our nurses!
Our nurses are:
MINIMUM DATA SET (MDS) They are friendly, efficient and are on top COORDINATOR: Bessie Boese, RN of whatever the residents might need. HEALTH CARE UNIT They are hardworking and strive to enKim Hegemann, RN, Med A nurse (days) sure everyone is happy. They are the best Kaitlyn Potts, RN (days and evenings) at working with families and helping Grace Hegemann, RN (days and evenings) each other out. They are bright and Brittany Kempker, LPN (days) cheery and makes us all feel special. Alice Capps, LPN (evenings) Haley Starkey, LPN (evenings) Lacey Bakari, LPN (nights)
Bessie Boese
Kaitlyn Potts
ASSISTED LIVING UNIT Rita Elliott, RN Supervisor (days) Kristina Love, CMT (days) Taylor Walsh, CMT (evenings). Taylor is also a Graduate Practical Nurse. Chanda Gerard, RN (nights) Larry Martin, LPN (weekend days) u
Lacey Bakari
Taylor Walsh
Chanda Gerard
Larry Martin
Volunteers make a difference
Kim Hegemann and Brittany Kempker
Grace Hegemann, Alice Capps and Haley Starkey
At Fulton Presbyterian Manor, we have a number of volunteers who visit throughout the month to entertain or simply brighten residents’ days. These volunteers provide spiritual support as well as fun things to do. All residents are welcome to join in any activity with a volunteer. Kellie Starling, life enrichment coordinator, works diligently to ensure the residents have plenty of quality volunteers to help fill our residents’ days.
VOLUNTEERS – continued on page 4
Nellie Swartwood volunteers to help with bingo every week.
Kristina Love and Rita Elliott Like us on Facebook to stay updated on news and events.
FULTON Presbyterian Manor
573-642-6646 u Fax: 573-642-2202 811 Center St. Fulton, MO 65251-1922 FultonPresbyterianManor.org
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COMMUNITY MATTERS | April 2020
Community Matters is published monthly for residents and friends of Fulton Presbyterian Manor by Presbyterian Manors of Mid-America, Inc., a not-for-profit 501(c)(3) organization.
To submit or suggest articles: tallen2@PMMA.org Dawn Smith, executive director Tresa Allen, marketing director
OUR MISSION: To provide quality senior services guided by Christian values.
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Fulton Presbyterian Manor | A PMMA COMMUNITY
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FULTON Presbyterian Manor 811 Center St. Fulton, MO 65251-1922 RETURN SERVICE REQUESTED
OUR MISSION: To provide quality senior services guided by Christian values.
Like us on Facebook to stay updated on news and events.
VOLUNTEERS – continued from page 2 Our volunteers are: Nellie Swartwood, weekly bingo Courtney Harrison, weekly games Joann Sampson, monthly sing Norman and Marty Forman sing several times a year. The Mule Cloggers come in every so often to dance for us.
day to visit with and entertain our residents in many different ways.u
Our volunteer chaplains include: Dave Coleman Bruce Williamson Tom Mustain, Sr. Justin Vestal Mark Kumar We here at Fulton Presbyterian Manor truly appreciate the time each and every one of these volunteers take out of their
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COMMUNITY MATTERS | April 2020
Lyric Colquitt volunteers her time at Presbyterian Manor, but she is also on staff as a life enrichment assistant.
Dave Coleman leads a weekly Bible study.