Fort Scott Community Matters May 2021

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Fort Scott Presbyterian Village

MAY 2021

Joy proudly holds up the certificate of completion for the COVID-19 Safety for Certified Nursing Assistants virtual training.

Training keeps eyes on safety

As part of Fort Scott Presbyterian Village’s ongoing customer service initiative, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight. The graphic above highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between February 2020 and January 2021, Fort Scott Presbyterian Village residents and their families gave the community high scores in cleanliness, dining services, and demonstrating dignity and respect. In addition, residents and families also reported a high willingness to recommend the community to others. “I would tell them it’s a good place to live after you retire. I recommend it highly,” one respondent said. We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.u

Fort Scott Presbyterian Village Dietary Director Joyce Ngatia, known to most as Joy, completed a 5week virtual training, COVID-19 Safety for Certified Nursing Assistants. The training series is designed specifically for teams of CNAs. In the course, Joy gained the knowledge and skills necessary to protect herself and others from the dangers presented by COVID-19 by learning to identify, prevent, reduce and eliminate potential hazards. It also provided her with the confidence to advocate for safety. Joy’s instructor Stephanie Gfeller, director of special projects at LeadingAge Kansas, told Joy, “You should be commended for making the commitment to this training series. It isn’t easy to take time for training like this, but you did it!” Joy has been the director of dining services and a CNA at Fort Scott Presbyterian Village for 10 years. Let us all congratulate Joy on the completion of this big accomplishment. u

Fort Scott Presbyterian Village | A PMMA COMMUNITY

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