Salina Community Matters March 2022

Salina Presbyterian Manor

MARCH 2022

2022

Employee of the Month:

Jennifer Letourneau

Congratulations to Jennifer “Jenny” Letourneau, employee of the month for February. She has worked for Salina Presbyterian Manor for five years and is currently one of our certified nursing/medication assistants.

Jenny is a proud “fur-mom” to three “fur babies:” Holly is 13, Sarin is 10 and Perdio is 6.

In her spare time, Jenny Jennifer Letourneau enjoys gardening, arts and crafts, making jewelry and evening walks with her doggies.

When asked what most people would not know about her, she said that she is pretty much an “ask-and-tell” person, but she has a ton of nieces and nephews whom she enjoys spending time with.

Jenny said her goals are to always do better in every area of life because you always have room to grow. She loves working with her mom, who also works at Presbyterian Manor and says that they make a great team.

We are beyond proud to have to Jenny on the Presbyterian Manor team!

Please congratulate Jenny when you see her. u

Salina Presbyterian Manor receives customer experience award Salina Presbyterian Manor is proud to announce that they are a recipient of Pinnacle Quality Insight’s Customer Experience Award™ for 2022. To qualify for the award for independent living and assisted living, Salina Presbyterian Manor had to display a continued dedication to providing Best in Class senior healthcare services.

“These awards illustrate our employees’ dedication to our mission to provide quality senior services guided by Christian values,” said Christian Gilbert, executive director. “The awards signify the high regard our residents and their families have for the care they receive at our campus.”

Throughout its 42-year history of serving the community, Salina Presbyterian Manor has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of

Customer experience award – continued on page 2

Get the latest on visitation and COVID-19 at our campus at SalinaPresbyterianManor.org/covid-19.

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OUR TEAM Executive Director Christian Gilbert cgilbert@pmma.org Director of Nursing, Health Care Amanda Dean adean@pmma.org Assisted Living Director of Nursing Amy Thompson athompson@pmma.org Director of Sales & Marketing Cathy Boos cboos@pmma.org Human Resources Director Kelly Wellbrock kwellbrock@pmma.org Accounting Services Director Shanna King sking@pmma.org Environmental Services Director Anthony DeLaurentis adelaurentis@pmma.org Life Enrichment Director Lacey Buhrle lbuhrle@pmma.org Social Services Director Kelley Bieberle kbieberle@pmma.org

Customer experience award – continued from page 1 2021, a sampling of Salina Presbyterian Manor’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Salina Presbyterian Manor in specific categories.

Every month, Salina Presbyterian Manor has gathered its real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award™, Salina Presbyterian Manor has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average.

Independent living residents rated the community in the top 15 percent for cleanliness, safety and security and willingness to recommend to others.

Assisted living residents and their families rated the community highly for cleanliness and meeting transportation needs.

A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.

Salina Presbyterian Manor offers independent living, assisted living, Alzheimer’s and dementia care, long-term health care and short-term rehabilitation. For more information about Salina Presbyterian Manor, contact Cathy Boos, marketing director, at 785-825-1366 or cboos@pmma.org. u

March Birthdays Jean Ann Jones: March 1 John Smutz: March 3 Romaine Swanson: March 4 Mary Lee Arnold: March 14 Judy Killlian: March 17 Reese Hays: March 22 Almita Augustine: March 23

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Community Matters 785-825-1366 ◆ Fax: 785-825-6554 2601 E. Crawford Salina, KS 67401-3898 SalinaPresbyterianManor.org

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COMMUNITY MATTERS | March 2022

is published monthly for residents and friends of Salina Presbyterian Manor

by Presbyterian Manors of Mid-America, Inc., a not-for-profit 501(c)(3) organization.

To submit or suggest articles: cboos@PMMA.org Christian Gilbert, executive director Cathy Boos, sales and marketing director

OUR MISSION: To provide quality senior services guided by Christian values.

A few tips for avoiding financial, health care scams The FBI estimates that seniors lose $3 billion each year due to financial scams, but there are many ways to protect yourself against this common form of theft.

According to the National Council on Aging, older adults are often targets of scammers because of the belief they have larger reserves of cash. And anyone enrolled in an insurance program, including Medicare, can be a target of insurance fraud.

Shanna King, administrative services director at Salina Presbyterian Manor, has talked to residents who unintentionally shared private information, such as a Medicare number.

“Most folks trickle into the business office after they realize what happened,” she says. In the case of the resident who gave out their Medicare number, Shanna contacted a family member of the resident, who advised them to call Medicare to get a replacement card.

Anyone can contact Medicare with questions about potential scams by calling 1-800 MEDICARE. The key to responding to a potential scam is to act quickly to let people know what might have happened.

The fact is, people of all ages fall victim to scams every day— it’s nothing to be ashamed of.

We spoke to Debra Wood, a family and consumer sciences agent for

Never give out personal information to a caller.

K-State Research and Extension— Central Kansas District, about how to avoid common scams.

“If it sounds too good to be true, it probably is,” she says. If someone is pressuring you to act immediately, it’s safe to assume that’s a scam, too.

The Consumer Financial Protection Bureau suggests asking for offers in writing and comparing prices before making any financial decisions.

Reputable companies will allow you to take your time.

Debra suggests steering clear of trouble by not purchasing items that are advertised on television and not answering unknown phone calls.

To potentially cut down on the number of calls you receive, the Consumer Financial Protection Bureau suggests adding your

number to the National Do Not Call List by calling (888) 382-1222.

Debra also recommends using a spam blocking service if your phone carrier provides one.

If you do speak to someone on the phone, don’t give out personal information, and take notes, Debra advises. Write down whom you spoke with, the time and day, and the nature of your conversation.

Similar commonsense advice is reiterated on in-house channel 1960 at Presbyterian Manor, which carries a reminder to “never give out your information to a caller,” Shanna notes.

If someone tries to scam you, the FTC also recommends letting your friends know. We can all use the reminder to be careful with our personal information. u

Salina Presbyterian Manor | A PMMA COMMUNITY

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2601 E. Crawford Salina, KS 67401-3898 RETURN SERVICE REQUESTED

Angel Appeal thank-you Thanks to everyone who donated to the 2021 Angel Appeal in support of the Good Samaritan Fund. We collected $4,370 to benefit residents at Salina Presbyterian Manor. Your thoughtfulness will assist residents in need of care who have outlived their financial resources. Many blessings to you all. u

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COMMUNITY MATTERS | March 2022