Parsons Presbyterian Manor
JULY 2019
Help us help you
Environmental Services appreciation:
Nickolas Delcour Groundskeeper willing to go the extra mile for staff, residents Nickolas Delcour has only worked at Parsons Presbyterian Manor for about six months, but he already has a reputation for excellence. “He’s a newer employee who goes above and beyond,” said Sloan Dwyer, marketing director. On most days, unless it’s raining, you’ll find Nickolas mowing, tending to plants or repairing anything that’s not working outdoors. Those duties are part of his role as groundskeeper in the Environmental Services department, but he also lends a hand wherever or whenever it’s needed.
When you are contacted to participate in the survey, they will always identify themselves specifically as being with Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.
“I just try to do anything I can to help,” Nickolas said. “If anything maintenance-wise needs attention, I’ll come in and help fix it.” He doesn’t consider it a chore, because he likes helping others. He also likes working outdoors, meeting new people and learning new skills. That’s all fulfilled through working at Presbyterian Manor. Residents often help him water and plant flowers. They also give him useful advice.
In Presbyterian Manor’s ongoing commitment to customer satisfaction, we have partnered with Pinnacle Quality Insight. This company will periodically contact the people we serve via telephone to conduct an interview regarding their impression of our service. We use this feedback as a tool to continually improve our quality of care and enhance our relationships.
From these surveys we know 95 percent of our residents would recommend our community to others.
Nickolas Delcour has only worked at Parsons Presbyterian Manor for about six months, but he already has a reputation for excellence.
We greatly value your opinions and encourage you to be frank and honest when contacted. Thank you in advance for your participation. u
Delcour – continued on page 4 Parsons Presbyterian Manor | A PMMA COMMUNITY
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