Aberdeen Heights
JUNE 2022
Editor’s Note: In a nod to our Presbyterian heritage, we regularly feature a column from a PMMA® chaplain in our newsletter. This month’s column comes from Dinah Dutta, chaplain at Lawrence Presbyterian Manor®.
Source: Pinnacle Quality Insight (12 month ave. Mar. 2021 -Feb. 2022)
5 4
4.60
4.88
4.61
4.64
Cleanliness
Dignity & Respect
Professional Therapy
Recommend to Others
INDEPENDENT LIVING
HEALTH CARE
INDEPENDENT LIVING
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ASSISTED LIVING
Aberdeen Heights shares customer service survey responses Aberdeen Heights continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight. The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between March 2021 and February 2022, Aberdeen Heights residents and their families gave the community high scores in demonstrating dignity and respect, cleanliness, and professional therapy. Residents and their representatives also indicated a high likelihood they would recommend Aberdeen Heights to others. “I appreciate all of the staff, and the level of care,” said one resident’s family member, adding that they would tell others about the community. “I would tell them that it is the best choice around, as we’ve had experience in other places.” We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service. u
Dinah Dutta
Do it with Style I will be completing two years doing ministry at PMMA-Lawrence. Oftentimes, many pastor colleagues ask me if I would go back to being a full-time parish clergy again. I tell them PMMA-Lawrence has not only become my family but also my parish to serve God. When I was young, I used to write poetry. I used to read, memorize, and narrate poems. I still remember poems written by some of my favorite poets like William Wordsworth: “I wandered lonely as a cloud, that floats on high o’er vales and hills, when all at once I saw a crowd, A host, of golden daffodils; Beside the lake, beneath the trees, Fluttering and dancing in the breeze.”
Style – continued on page 4
Get the latest on visitation and COVID-19 at our campus at AberdeenSeniorLiving.com/covid-19.
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