Aberdeen Village Community Matters October 2019

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Aberdeen Village

OCTOBER 2019

Donna Seeley took the PATH to …

On a new PATH® Presbyterian Manors of MidAmerica (PMMA) as a system has been providing senior care and services for more than 70 years across Kansas and Missouri (and coming soon to Colorado).

Aberdeen Village receives 2019 Customer Experience Award from Pinnacle Quality Insight

Aberdeen Village is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award™. The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Aberdeen Village received the award for independent living and skilled nursing. Over the course of 2018, a sampling of Aberdeen Village residents and family members participated in monthly telephone interviews with open-ended questions, and the opportunity to rate Aberdeen Village in specific categories. “The Customer Experience Award affirms our staff ’s dedication to our mission – to provide quality senior services guided by Christian values,” said Tim Allin, executive director. “This award reflects our residents’ satisfaction with our efforts to live out our mission.” Aberdeen Village scored in the top 15-percent in the categories of activities, admission process, communication, meeting individual needs, nursing care, overall customer experience, overall satisfaction, AWARD - continued on page 6

As a part of the service to seniors, PMMA has always offered care after hospitalizations through skilled nursing and physical, occupational and speech therapies with the objective of supporting a return to prior levels of independence and overall health. In 2012, PMMA launched a program called PATH® or “PostAcute-to-Home” to strengthen service to older adults. This program serves patients who have been discharged from a hospital, but still require therapy and special skilled care in order to make the transition from hospital to home. By incorporating the PMMA team of medical professionals to develop individualized programs, PATH PATH - continued on page 3

Aberdeen Village | A PMMA COMMUNITY

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