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Unless otherwise listed, research and data come from a survey by InsideOut Development in partnership with HR.com (see above): HR.com/ InsideOut Development 2017 Survey “Assessing the Impact of Leader-Led Conversations”

i “Building a Coaching Culture with Managers and Leaders,” Human Capital Institute, 2016 ii “Employee Engagement in U.S. Stagnant in 2015,” Gallup, 2016 iii “Building a Coaching Culture with Managers and Leaders,” Human Capital Institute, 2016 iv “Win The War For Top Talent,” Forbes, 2017 v “Millennials in the Workplace Don’t Need Trophies, but they Want Reinforcement,” Forbes, 2015 vi “Millennials, This Is Why You’re Searching for a New Job,” Forbes, 2017 vii “The 2016 Deloitte Millennial Survey: Winning over the next generation of leaders,” Deloitte, 2016 viii “The 2016 Deloitte Millennial Survey: Winning over the next generation of leaders,” Deloitte, 2016 ix “The Coaching Approach: A Key Tool for Successful Managers,” Association for Talent Development, 2014 x “Leadership Development: The Path for Greater Effectiveness,” Society for Human Resource Management, 2016 xi “CGS 2017 Enterprise Learning Annual Report,” Computer Generated Solutions, 2017 xii “Building a Coaching Culture for Increased Employee Engagement,” The Human Capital Institute, 2015 xiii “The Coaching Approach: A Key Tool for Successful Managers,” Association for Talent Development, 2014 xiv “State of the American Workplace Report,” Gallup, 2017 xv “2016 Human Capital Benchmarking Report,” Society for Human Resource Management, 2016 xvi “The 7 Hidden Reasons Employees Leave,” Leigh Branham, 2012 xvii “Employees Want a Lot More From Their Managers,” Gallup, 2015 xviii “65% of Americans Choose a Better Boss Over a Raise – Here’s Why,” Forbes, 2012 xix “Are Your Star Employees Slipping Away?” Gallup, 2017 xx “The Importance of Employee Engagement,” Dale Carnegie Training xxi “Worldwide, 13% of Employee Are Engaged at Work,” Gallup, 2013 xxii “The Real Truth Behind Ineffective Managers,” The Corporate Executive Board Company, 2011 xxiii “Is It Time to Put the Performance Review on a PIP?” Society for Human Resources Management, 2015 xxiv “Why Performance Review Don’t Improve Performance,” Ray Williams, 2017 xxv “Is It Time to Put the Performance Review on a PIP?” Society for Human Resources Management, 2015 xxvi “Reinventing Performance Management,” Harvard Business Review, 2015

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