Have your say

CHL aims to provide a high standard of service in all areas of our operations. We recognise however that there are times when tenants affected by our operations may wish to comment on or complain about an aspect of our service. CHL values and appreciates all the customer feedback you have kindly shared with us. Your compliments, insights and feedback are invaluable. Your information helps guide improvements in not only how we deliver our services to you, but also in ensuring that our policies and procedures are fair and transparent. Any feedback that you choose to provide, CHL appreciates and aims to resolve any issues in a timely manner. If you are unsure of where you can send this information, you can lodge your feedback in writing, over the telephone, on our website or in person and have it treated as formal feedback.

Remember you have the right to register a formal complaint when dissatisfied with issues about our service.

Did you know?

You can find information such as our complaints and appeals policies, processes and timeframe guidelines via: • Phoning our staff on 1300 245 468 • Visiting our website on www.chl.org.au • Visiting any one of our office locations (while adhering to that office’s COVID-19 guidelines).