NEXT STEPS FOR THE TENANT SATISFACTION SURVEY

CHL UPDATES

NEXT STEPS FOR THE TENANT SATISFACTION SURVEY

The 2022 CHL Tenant Satisfaction Survey has closed but what’s the next step you ask? As you may remember, the survey was conducted by independent agency, Community Housing Industry Association (CHIA NSW) keeping your information and answers anonymous but also private, safe and secure. Having reviewed the data, we are developing action plans to improve the key areas identified of concern to you. If you provided any comments or feedback that requested action or would like to share more of your ideas, we invite you to get in touch. You can contact us via feedback@chl.org.au, phone 1300 245 468 or scan the QR code to complete the “Get in touch” form at the bottom of the screen.

We value your feedback and would like to thank everyone who participated in the survey. It is your feedback that helps us to identify and understand the areas that work and where there is room for improvement. We look forward to sharing the actions we will take to improve our services for you in the coming weeks and months. In the meantime, if you have any questions, please don’t hesitate to contact us.

RESTRUCTURING THE ASSET MANAGEMENT TEAM

We are restructuring our maintenance services in Australia. In the past, we had an Asset Management Division which focused on the delivery of maintenance to our properties, which has now been restructured. Responsibility for responsive maintenance has moved to Housing Operations. The intent behind this is for maintenance coordination staff to work closely with housing staff so that communication and service delivery to our customers can be enhanced. All our customers should be in a position of knowing when a repair is timetabled to be fixed, the arrival time of a tradesperson and be assured that the repair meets standard. We are also creating a Strategic Asset Portfolio Development team. They are responsible for planned maintenance and ensuring that our stock is fit for purpose. Housing which has reached the end of its purpose or life will either be redeveloped or disposed of with the intent to renew stock so we manage housing best suited to the needs of our customers.

Our Internal Maintenance Service will be expanded offering opportunities for our customers and people from the communities we serve to enter into traineeships and secure employment.

MAKING IMPACT WITH CHL GRANTS

The Impact Grants Program aims to remove barriers for individuals and communities who want to achieve their goals and aspirations. It could be for a TAFE course, driving lessons, art class, a community event, we want to assist you and your community. At the end of July, round two of applications closed and we thank everyone who applied. Our team are currently reviewing applications and will be in touch with you on the outcome. With the help from our sponsor YourPorter, CHL are elated that we can continue to support you in actualising your dreams and goals. The 2023 dates are still to be confirmed. To keep up with the latest information, we encourage you to visit the Impact Grants Program page on the CHL or ACHL website, or follow us on our socials (details on the back cover).

IMPACT GRANTS BRINGS DREAM CLOSER

Meet CHL SA customer, Christine who longs to move into the mining industry. Thanks to the latest round of CHL’s Impact Grants program, Christine’s grant application was successful, providing her with funding to gain her heavy vehicle licence, bringing her one step closer to her dream. Christine has since booked to complete her HR class licence this December and once successful, on the road to homeownership. The Impact Grants program is designed to encourage aspiration and remove barriers for individuals and communities who want to achieve their goals. Aligning with CHL’s Social Impact Framework and Community Development Framework there are three categories: community projects, education and employment and social connection.

Christine with her certificate of recognition for receiving a CHL Impact Grant.