Esat 2017 dashboard viewfinal

EMIRATES HEALTHCARE EMPLOYEE SATISFACTION SURVEY 2017 An online corporate-wide survey was launched last October 15-19, 2017 and these are the key findings:

78% How Satisfied Is The Workforce?

3 out of 4 employees are generally satisfied with their current work. Satisfied employees are the most important assets a company allowing them to be more productive, motivated, and loyal to EHC.

64%

Higher Than

COMPLIANCE RATE

MENA

Over 700 employees shared their thoughts on the survey

*‘Workplace Satisfaction in the Middle East and North Africa’ (2016) Retrieved From Bayt.com

61% 78%

*Average organizational survey response rate set at 53%

CONTINUOUS QUALITY IMPROVEMENT Leads 7 ESAT Drivers 91% 92% Excellent Customer Service: A Top Priority

EMPLOYEES DEDICATION 91%

Towards Maintaining High-Quality 94% Healthcare Services Is At An Optimum HIGH (Rank 1 of the 37 statements)

EHC Champions Global Healthcare Standards

89%

Incident Reporting Assists Improvement

87%

Sharing Creative Insights For Enhancement

Figures rounded-off to fit this presentation. Please Refer to Employee Satisfaction 2017 Report for a more comprehensive version of the survey report.

EMIRATES HEALTHCARE EMPLOYEE SATISFACTION SURVEY 2017 Job Performance

91% Clear Designations and Responsibilities 90% Skills, Abilities And Potentials In-sync At Work 82% Available Resources To Get The Job Done 79% Enjoying Job Security/Stability At The Workplace 78% Manageable Workload And Schedule

84%

Communication/Work Relations

88% Confidence With Confidentiality 83% Convenient Communication Channels 82% Optimizing Intranet As A Helpful Communication Tool 80 % Doors Are Open and Relationships Are Strong 79% Updates Received In A Timely Manner 79% Environment and Programs Facilitate Interaction Among Colleagues

81%

Corporate Culture/Image

86% Sharing Good Words About Work 86% Core Values and Exceptional Customer Service Uphold At Work 81% Vision, Mission And Values Shared To All 79% Workplace Safety and Employees’ Comfort 74% Work-Life Balance Achieved And Maintained

81%

Figures rounded-off to fit this presentation. Please Refer to Employee Satisfaction 2017 Report for a more comprehensive version of the survey report.

EMIRATES HEALTHCARE EMPLOYEE SATISFACTION SURVEY 2017 Leadership

81% Respect And “No Harassment” Policy Held With Highest Value 79% Leaders Mirror Commitment For Excellence In Quality And Safety 74% Leaders Promotes An Atmosphere Of Teamwork 69% Leaders Listen And Stimulate Leadership Potentials 69% Leadership Transparency Perceived By Employees 66% Impartiality/Fairness In Dealing With Employees

73%

Career Development

74% Access To Continuing Education Activities 74% Provision Of Mandatory Training To Assist Job Performance 72% Clear Career Path For Employee Development 65% Educational Leaves Availed and Maximized 65% Career Advancement Opportunities Communicated

70%

Employee Engagement/Recognition

92% Personal Accomplishment Achieve Through Customer Service 73% Motivation Through Employee Recognition 69% Regular Performance Appraisal Schedules Conducted 54% Expected Benefits And Privileges Provided 44% Salary Competitiveness Across The Group

66%

Figures rounded-off to fit this presentation. Please Refer to Employee Satisfaction 2017 Report for a more comprehensive version of the survey report.

EMIRATES HEALTHCARE EMPLOYEE SATISFACTION SURVEY 2017

SUGGESTIONS FOR IMPROVEMENT      

Communicate Existing Processes/Programs Intensify Employee Recognition Efforts Clearer Views on aBenefits and Leaves

Leaders To Be More Accessible Highlight Clear 2-way Communication Path Bank on Debriefing/Feedback and Follow-Ups *‘Workplace Satisfaction in the Middle East and North Africa’ (2016) Retrieved From Bayt.com

     

On Track Performance Appraisals Bring Professional Development To Sites More Staff/Career Development Opportunities Advocate Greater Use of Communication Technology

78%

Utilize Performance Review Outcomes Foster Job Security