Management Review Minutes 04_07_2018

Management Review Agenda V3 Date Of Meeting: 4.07.2018 To comply with ISO9001:2015 clause 9.2.1 Attendees Lucy Bennett- Poole - Managing Director Anthony Bennett-Poole- Sales Director Rob May – Technical Manager Fabian Makal - Service co-ordinator Lucja Natkaniec- Office Manager

Management review inputs

Topic 1.

The status of actions from previous management reviews;

Comments

Action

Atex Glands have been checked against Serial numbers

Run Report on all Atex installation with o check list.

Upgraded to Quotewerks SQL is not done yet due to server issues with sage

This will be completed once TB knows whats happening with the server software upgrade

Act audit is done.

Act training to engineers has been carried out successfully.

We not to update Sage 200 yet, it is over budget currently.

Actioner RM, FM

TBP

TBP, LBP

LBP/TBP

Deadline

Scaime not support us to enough so we start looking potential new suppliers.

We have meeting with potential supplier -Laumas in 09.07.2018

Quality audit BSI run in 20.07.2018

2.

changes in external and internal issues that are relevant to the quality management system;

3.

information on the performance and effectiveness of the quality management system, including trends in;

LTB/TBP

LBP

New Stock system to control our products.

Incudes spot checks and audit plan.

FM

N/A

a) customer satisfaction and feedback from relevant interested parties; Customer Satisfaction

Customer satisfaction feedback are very good and good.

We still waiting feedback from Bostik Steven Lyon from last service and calibration visit.

FM

20.07.2018

b) Process performance and conformity of products and services;

All non-conformances have been reviewed but some have not been closed down as ongoing review is required

c) The extent to which quality objectives have been met;

None

Engineers

LBP

31.07.2018

1. Customer Complaints

There were no complaints from Customers.

None

2. Staff Accidents

There were no staff accidents.

None

N/A

3. Damage to customer

There was no damage to customer property.

None

N/A

4. Late Deliveries

There were not late deliveries to customer.

None

N/A

5. Non conforming

Turier has sold a defective product twice to us.

property

Product

6. Warranty Returns

7. Workshop Errors

8. Preventative

Actions

9. Corrective Actions

Reviewed

Verification information from Sales Order.

None

Reviewed and Closed out when applicable.

Checking every product when we collect a product from Turier to ensure compliance.

N/A

Engineers

N/A

RM

N/A

Change Quote submission to give more information engineers to works.

LBP

18.07.2018

Change MRM – Suggestion Box

LP

20.07.201 8

None

Works order requires ammending

Change works order to reflect requirements

Written process for Trade approval

Add process to audit plan creating by Tony

LBP

TBP

30.08.201 8

9.07.2017 10. monitoring and

measurement results;

a.

External audit results;

None

a) Internal Audit results

Internal audit result is good.

b.

Review meeting with our suppliers.

The performance of external providers;

External Audit by BSI will be 20.07.2018

LBP LBP

Paul from Cognex coming in 10.07.2018.

Booking meeting with Dini Argeo and Turier

LBP/TBP

31.07.2018 N/A N/A

LBP

The adequacy of resources; a) Facilities - Office

We bought some new chairs to office.

Fabian finally is happy.

20.07.201 8

Aircon is now in meeting room.

Installed Air condition in Lucy and Tony Office – Lucy finally is happy

Upgrader of Server to 2018.

TBP to look info it.

TBP

N/A

c) Workshop

Order New Cabinet for load cell.

Ordered by Fabian

FM

10.07.201 8

d) Vehicles

Problem with battery in Van H63 OAM.

FB will be take this van once a week.

FM

N/A

Vehicle Policy has been signed by all engineers except Robin

Robin Burgess to sign Vehicle Policy – RB / FM to ensure this happens

FM/.RM

BEFORE THE END

b) IT / Software

OF AUGUST e) Kitchen & WC Facility

We order more hand towels

Submit an order every quarter.

LN

N/A

We bought new plates and forks

Sales Figures – a) New Goods

Good improvement compared to Q1

N/A

We decided to not buy Sage 200 is very expensive.

Sales figures are now correctly input against projects on sageso we can see all profit from project.

Continue to input all line items to correct NC’s this is helping enourmously

b) Contract

Good Improvement

LN

Potential get a new contract.

LB

N/A

LBP to work on obtaining more contracts. c) Service / Repair

Good Improvement

Nomincal codes are helping us to identify exactly what is being invoiced for service / repair

Service Engineers

N/A

Engineers to keep upselling where possible. b)

the effectiveness of actions taken to address risks and opportunities (see 6.1.);

The effectiveness cannot be measured at this time as the actions have not been required.

To keep monitoring potential risks

all

ONGOING

c)

opportunities for improvement.

How we can get faster payments from 2SFG??

Suggestion Box reviewed every Monday meeting. d)

A.O.B

Put Serial No’s for main boards to reverification trade approval.

THE NEXT MRM HAS BEEN 05TH October 2018

Look into early payment discount for 2SFG. Suggestion box has slowed down, but has clear benefits to everyone.

RM to write process.

LN

31.07.2018

LBP RM

LBP/TBP/RM/FM/LN

30.09.2018