Management review minutes 2018 04 27

Management Review Agenda To comply with ISO9001:2015 clause 9.2.1

Management review inputs

1.

Topic

Comments

Action

The status of actions from previous management reviews;

We reviewed the meetings from last meeting and cements made were, although significant sales progress had been made, Nexus had currently made no significant impact on the business as yet that needed any resource changes. Having been raised at the last management meeting Dini Argeo too there ATEX and quality issues on board. Since the last issue we had had one additional eNod failure from power damage which required re-flashing.

ATEX Glands need to be checked and serial number and paper trail to be established and implemented

RM/FM

30/06

Bostik Adam to check glands at next service

RM/AG

30/06

AB-P

30/06

LB-P

30/06

There were concerns the although a serious issue, the ATEX gland issue had not really been fully addressed.

In response to item 10B the support lag regarding request for support from sage Sage and Act calls. Lucy las sent up the call log portal, but we have not needed to contact Act or Sage so hasn’t been used.

The situation for office chairs was discussed and hasn’t been resolved. Item to be discussed

Quotewerks SQL by end of June

Actionee

Deadline

Rebooks Lujca Book Keeping Act Audit

in Office Section.

Quotewerks on SQL had not been implemented as yet.

Book keepers course was cancelled but needs to be rebooked Ian Turner of the UK weighing federation is now scheduled to come in for trade approval training with Fabian Item 10B Act audit has not been fully completed so it was agreed, this will now take priority with the up and coming BIP calibration and be seen as ongoing.

All other items were carried out and not outstanding.

2.

changes in external and internal issues that are relevant to the quality management system;

LP has updated the Quality website platform and changed it to the “Internal Operations Website� (IOW) to be easier moving forward. The question was then raised, is there any way the skills matrix can be fed up to the IOW, even if just uploaded as an excel worksheet?

LP raised the question are own engineers adhering to UKWF code. Lucy to present to the engineers Potentially we may look at a new business system Sage 200 that may effect the QMS

Lucy to create upload link for skills matrix LP to present new IOW to engineers this afternoon including the UKWF COP Evaluation of SAGE200

LB-P

30/06

LB-P

30/06

LB-P/AB-P

30/06

3.

information on the performance and effectiveness of the quality management system, including trends in; a) customer satisfaction and feedback from relevant interested parties; Customer Satisfaction

Generally, all Very Good with a few good’s. We want a review from Bostik for the previous calibration. Not a single below average for 2017. Clearly working. Excellent

b) Process performance and conformity of products and services;

c) The extent to which quality objectives have been met; 1. Customer Complaints

None

2. Staff Accidents

None

3. Damage to customer

None

4. Late Deliveries

None

property

Ask Steve Lyon for a report for Feb visit

FM

30/06

5. Non conforming

Product

6. Warranty Returns

Q1 3 non-confirming products, glands, O ring Screw issue

Fabian to order replacement O’ring Screws to be ordered

None. LP suggested modifying IOW jotform to redirect the suppliers RMA page Use Warranty for logging non-warranty returns

7. Workshop Errors

None

8. Preventative Actions

None

FM

30/06

RM

30/06

Implement and review at next meeting

LB-P

30/06

Change the site to categories within the IOW jotform

LB-P

30/06

Log ATEX Gland Preventative for Q2 onwards

LB-P

30/06

RM

30/06

All engineer to report to SL at Bostik

9. Corrective Actions

None

10. monitoring and

measurement results;

11. contingency planning

Items raised that required contingency planning were:

Raise the contingency planning for the loss of Scaime

What if we lose scaime as an supplier?

Plan loose our premises

What if premises and contents are completely destroyed?

Re-evaluate telecoms resilience

AB-P

30/06

AB-P

30/06

AB-P

30/06

RM raised the question of phone system resilience?

Also we need to access the impact Sage 200 would have on business resilience a.

External audit results;

a) Internal Audit results b.

The performance of external providers;

None were due in Q1

None

N/A

Lucy is running behind will do next week

Lucy to start next week

LB-P

Shropshire scales let us down so not using

Find and additional supplier and booking with alternatives already

FM

30/06 30/06 30/06

The adequacy of resources; a) Facilities - Office

b) IT / Software

Chairs

Fabian to send link

It was discussed and if our system plans do not change, Quoteweks will be upgraded to the SQL version by the end of June. Everything else was deemed to be OK.

Needs actioning

ACT Companion Engineers need to use ACT c) Workshop

Winch Nexus slabs into vans. Engine crane?

Tools Torques Allen keys, but only a couple of requests

F1’s to stay here

Rob to call act to set up for engineers ACT training this afternoon Check sizes

FM

30/06

AB-P

30/06

RM

30/06

LB-P

30/06

RM

30/06

Buy one

LB-P

30/06

Tool request on IOW

LB-P

30/06

RM

30/06

RM

30/06

Review requests and add to tool inventory for each Recall weights

d) Vehicles

e) Kitchen & WC Facilitiy

List on IOW out of date

Needs to be updated

LN

30/06

Company vehicle Policy’s are not signed by engineers

Everyone needs to do that who has not

All

30/06

New Burco FM says Absolutely amazing! Aircon in meeting rooms.

Installation

AB-P

30/06

Get some

LB-P

30/06

Plates and stop steeling?

Sales Figures –

b)

a) New Goods

Sales figures are current incorrect, including Rent. 173,687 sales. Good start

None

b) Contract

Improved hugely

None

c) Service / Repair

Need to be compared

None

the effectiveness of actions taken to address risks and opportunities (see 6.1.);

Problem with RAMS for Magnox use of test unit, no use of fork lift which has been address.

Review

RM/FM

30/06

Flow chart in section 4.1 cyber and premises potential effects

Lucy to update

LB-P

30/06

c)

opportunities for improvement.

Suggestions Box reviewed every Monday meeting.

Engineers objectives to identify improvement

d)

A.O.B

Our grievance procedure is not on the company website.

Engineers need to get signed we scales isn’t being used and customer does not want the calibrated. What am I officially Service notes if not serviced

To be done by next Mangement meeting

LB-P

30/06

Rob 121’s

RM

30/06

Add to IOW

LB-P

30/06

Will be discussed with engineers PM

LB-P

30/06

Field added on service report

LB-P

30/06

FM

30/06

LB-P

30/06

LB-P

30/06

AB-P

30/06

Inventory need to complete more diligently and checked

Customer site inventory

Wages figures last year in Q1

Needs to be looked into

We’re not sure what nonimal cade 7906 Exchange rate variances is?

Needs to be looked into

It was put forward we would install a camera for recording management meetings in themeeting room which all agreed it was OK

Order