Assessment Report. Positive Weighing Solutions Ltd
Report Author
David Forrester
Visit Start Date
11/09/2014
Page 1 of 7
Assessment Report.
Introduction. This report has been compiled by David Forrester and relates to the assessment activity detailed below:
Visit ref/Type/Date/Duration
Certificate/Standard
Site address
8054603
FS 567522
Continuing Assessment (Surveillance)
ISO 9001:2008
Positive Weighing Solutions Ltd Unit 8 The Clifton Centre Spring Lane South Malvern Worcester WR14 1BJ United Kingdom
11/09/2014 0.5 day(s) No. Employees: 6
The objective of the assessment was to conduct a surveillance assessment and look for positive evidence to ensure that elements of the scope of certification and the requirements of the management standard are effectively addressed by the organisation's management system and that the system is demonstrating the ability to support the achievement of statutory, regulatory and contractual requirements and the organisations specified objectives, as applicable with regard to the scope of the management standard, and to confirm the on-going achievement and applicability of the forward strategic plan and where applicable to identify potential areas for improvement of the management system. The scope of the assessment is the documented management system with relation to the requirements of ISO 9001:2008 and the defined assessment plan provided in terms of locations and areas of the system and organisation to be assessed.
Management Summary. Overall Conclusion The objectives of this assessment have been achieved. I would like to thank all the audit participants for their assistance and co-operation which enabled the audit to run smoothly and to schedule. Based on the objective evidence detailed within this report, the areas assessed during the course of the visit were generally found to be effective. There were no outstanding nonconformities to review from previous assessments. 2 minor nonconformities requiring attention were identified. These, along with other findings, are contained within subsequent sections of the report. A minor nonconformity relates to a single identified lapse, which in itself would not indicate a breakdown in the management system's ability to effectively control the processes for which it was intended. It is necessary to investigate the underlying cause of any issue to determine corrective action. The proposed action will be reviewed for effective implementation at the next assessment.
Areas Assessed & Findings. Documentation and Record Control : 4.2.3-4 The quality system documentation has been maintained since the last BSI assessment, there had been one new procedure issued for the self verification of trade stamping equipment. The new procedure had been issued correctly and the engineer involved had been trained to complete the task.
Report Author
David Forrester
Visit Start Date
11/09/2014
Page 2 of 7
Assessment Report. The organisation structure needs to show the new management team and the quality representative job roles. The records for the assessment were made available as requested and they were well documented and held in a tidy manner. Internal Audits and Management Reviews : 8.2.1-2/5.6/8.5.2-3 The internal audit reports for 2013/14 had been completed as planned. The reports need to be completed to show the samples reviewed and records attached as evidence, the issues raised had been controlled through the improvement/ corrective action process. The quarterly management reviews for 2014 had been completed as required throughout the year. The minutes were well documented and show the results/ trends from the audits, corrective actions, objectives, training and system changes. There has been no complaints logged for 2014 The corrective action forms had been completed correctly. The customer feedback through monthly call register had been maintained and was seen to be mostly positive. Service Delivery - Sales : 7.2.1/7.5.1-5/8.2.4 The equipment sales processes were reviewed and the following noted; 1/. The quotations, customer requirements and confirmations were all in order for the sales orders checked. 2/. Supplier purchase orders and delivery records were had been completed correctly for the orders. 3/. Job sheets had been raised for the modifications required on the equipment. However, they had not been completed by the engineer to confirm the work had been completed. see NCR 4/. Invoices and profit analysis sheets had been completed as required. Service Delivery - Service Visits : 7.2.1/ 7.5.1-5 The service visit processes were reviewed and the following noted; 1/. Contracts and payment were in place for only 2 of the 3 clients reviewed. see NCR 2/. The service planning board had been completed to show the visit months and requirements. 3/. Service visit reports and calibration certificates had been completed inline with the planned visits. Resources : 6.2.2 Training The competencies assessment records were in place for all staff. Calibration The weight calibration certificate was up to date. Stores The stores area was seen to be fit for purpose and the stock records were correct for the items checked.
During the course of the visit logos were found to be used incorrectly. Old style logo in use on company documentation and logo shown on calibration certificates that needs removing.
Minor Nonconformities Arising from this Assessment. Ref
Area/Process
Clause
1097713N1
Service Delivery - Sales
8.2.4
Scope
FS 567522
Details:
Job sheets had been raised for the modifications required on the equipment. However, they had not been completed by the engineer to confirm the work had been completed.
Report Author
David Forrester
Visit Start Date
11/09/2014
Page 3 of 7
Assessment Report. Requirements: Monitoring and measurement of product The organization shall monitor and measure the characteristics of the product to verify that product requirements have been met. This shall be carried out at appropriate stages of the product realization process in accordance with the planned arrangements (see 7.1). Evidence of conformity with the acceptance criteria shall be maintained. Records shall indicate the person(s) authorizing release of product for delivery to the customer (see 4.2.4). The release of product and delivery of service to the customer shall not proceed until the planned arrangements (see 7.1) have been satisfactorily completed, unless otherwise approved by a relevant authority and, where applicable, by the customer.
Objective Evidence:
Job sheets numbers 1708 and 1709 not completed by the engineers to show the work had been completed.
Ref
Area/Process
Clause
1097713N2
Service Delivery - Service Visits
7.2.1
Scope
FS 567522
Details:
Contracts and payment were in place for only 2 of the 3 clients reviewed.
Requirements:
Determination of requirements related to the product The organization shall determine a) requirements specified by the customer, including the requirements for delivery and post-delivery activities, b) requirements not stated by the customer but necessary for specified or intended use, where known, c) statutory and regulatory requirements applicable to the product, and d) any additional requirements considered necessary by the organization. NOTE Post-delivery activities include, for example, actions under warranty provisions, contractual obligations such as maintenance services, and supplementary services such as recycling or final disposal.
Objective Evidence:
The EVO pack service visit had been completed prior to the invoice for the contract being paid/ agreed. Note - there was no PO number provided for the invoice.
Assessment Participants. On behalf of the organisation:
Name
Position
Miss Lucy Poole
Managing Director
Report Author
David Forrester
Visit Start Date
11/09/2014
Page 4 of 7
Assessment Report. The assessment was conducted on behalf of BSI by:
Name
Position
David Forrester
Team Leader
Continuing Assessment. The programme of continuing assessment is detailed below.
Site Address
Certificate Reference/Visit Cycle
Positive Weighing Solutions Ltd Unit 8 The Clifton Centre Spring Lane South Malvern Worcester WR14 1BJ United Kingdom
FS 567522 Visit interval:
12 months
Visit duration:
0.5 Days
Next re-certification:
01/09/2013
Re-certification by Strategic Review will be conducted on completion of the cycle, or sooner as required. The review will focus on the strengths and weaknesses of your Management System.
Certification Assessment Plan. POSITI-0047396596-000|FS 567522 Visit1
Visit2
Visit3
09/14
09/15
09/16
0.5
0.5
0.5
QMS and support activities - Manual and record control, audits, reviews & KPI's
X
X
X
Complaints, feedback and continual improvement
X
X
X
Contract review - sales/ web site
X
X
X
stores, assembly, picking and despatch checks
X
X
X
Repair, service, hire and calibration
X
X
X
Suppliers and Purchasing
X
X
Calibration internal
X
X
Business area/Location
Date (mm/yy): Duration (days):
Report Author
David Forrester
Visit Start Date
11/09/2014
Page 5 of 7
Visit4
Visit5
Visit6
0.0
0.0
0.0
Assessment Report. Training
X
X
Top management strategic review
X X
Next Visit Plan. Visit objectives: The objective of the assessment is to conduct a surveillance assessment and look for positive evidence to ensure the elements of the scope of certification and the requirements of the management standard are effectively addressed by the organisation's management system and that the system is demonstrating the ability to support the achievement of statutory, regulatory and contractual requirements and the organisations specified objectives, as applicable with regard to the scope of the management standard, and to confirm the on-going achievement and applicability of the forward strategic plan. The scope of the assessment is the documented management system with relation to the requirements of ISO 9001:2008 and the defined assessment plan provided in terms of locations and areas of the system and organisation to be assessed.
Date
Assessor
Time
Area/Process
24/09/2015
Assessor 1
9.00
Opening Meeting QMS and support activities - Manual and record control, audits, reviews & KPI's Training
10.00
Complaints, feedback and continual improvement
10.15
Contract review - sales/ web site
10.45
stores, assembly, picking and despatch checks Calibration internal
11.00
Repair, service, hire and calibration
11.15
Suppliers and Purchasing
11.30
Report Preparation
12.30
Closing Meeting
Clause
Please note that BSI reserves the right to apply a charge equivalent to the full daily rate for cancellation of the visit by the organisation within 30 days of an agreed visit date. It is a condition of Registration that a deputy management representative be nominated. It is expected that the deputy would stand in should the management representative find themselves unavailable to attend an agreed visit within 30 days of its conduct.
Notes. The assessment was based on sampling and therefore nonconformities may exist which have not been identified. If you wish to distribute copies of this report external to your organisation, then all pages must be included.
Report Author
David Forrester
Visit Start Date
11/09/2014
Page 6 of 7
Assessment Report. BSI, its staff and agents shall keep confidential all information relating to your organisation and shall not disclose any such information to any third party, except that in the public domain or required by law or relevant accreditation bodies. BSI staff, agents and accreditation bodies have signed individual confidentiality undertakings and will only receive confidential information on a 'need to know' basis. 'Just for Customers' is the website that we are pleased to offer our clients following successful registration, designed to support you in maximising the benefits of your BSI registration - please go to www.bsigroup.com/j4c to register. When registering for the first time you will need your client reference number and your certificate number (47396596/FS 567522). This report and related documents is prepared for and only for BSI’s client and for no other purpose. As such, BSI does not accept or assume any responsibility (legal or otherwise) or accept any liability for or in connection with any other purpose for which the Report may be used, or to any other person to whom the Report is shown or in to whose hands it may come, and no other persons shall be entitled to rely on the Report. Should you wish to speak with BSI in relation to your registration, please contact our Customer Engagement and Planning: Customer Services BSI Kitemark Court, Davy Avenue, Knowlhill Milton Keynes MK5 8PP Tel: +44 (0)845 080 9000 Fax +44 (0)1908 228123 Email: MK.Customerservices@bsigroup.com
Report Author
David Forrester
Visit Start Date
11/09/2014
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