BSI AUDIT 2012

Assessment Report Positive Weighing Solutions Ltd

Report Author David Forrester Visit Start Date 28/09/2012

Assessment Report

Introduction This report has been compiled by David Forrester and relates to the assessment activity detailed below:

Visit ref/Type/Date/Duration

Certificate/Standard

Site address

7726889

FS 567522

Continuing Assessment (Surveillance)

ISO 9001:2008

Positive Weighing Solutions Ltd Unit 19 Cygnet Business Park Worcester Road Hanley Swan Worcester WR8 0EA United Kingdom

28/09/2012 0.5 day(s) No. Employees: 4

The objective of this assessment is to determine the ongoing suitability and effectiveness of the Company's Management System in meeting the requirements of ISO 9001.

Management Summary The areas assessed during the course of the visit were found to be effective.

There were no outstanding nonconformities to review from previous assessments.

No new nonconformities were identified during the assessment. Enhanced detail relating to the overall assessment findings is contained within subsequent sections of the report.

Areas Assessed & Findings Document Control and Records 4.2.3/4 The quality system documentation has been maintained since the last BSI assessment, there has been 3 minor changes made to the quality system regards the; organisation chart, responsibilities and improve/ corrective action time scale. All these amendments had been documented on the manual tracker/ history page, approved and re issued in a controlled manner.

The organisation staff numbers and management team have remained stable.

The records for the assessment were made available as requested and they were all well documented and held in a tidy manner.

Internal audits and Management Review 8.2.2/5.6 The internal audits for the 2012 plan have been completed as scheduled.

The audit reports reviewed had been effectively documented to show the processes checked and the evidence recorded during the audit. The non conformances raised from the audits were being well managed to implement the corrective action and validate the effectiveness.

The management reviews for the 2012 had been completed as planned and the agenda requirements had been fully covered this included the following; a review of the quality objectives progress for 2012, sales results, supplier issues, training, complaints and customer feedback.

Observation - A review of the warranty claims should be considered for the management review agenda so to keep an eye on the numbers/issues.

Customer Complaints and Feedback 8.2.1 Customer feedback has been recorded on a regular basis during the office contact with the regular customers and the results analysed at the regular management review meetings - The feedback received was seen to be very positive.

A complaint had been logged for 2012 and this had been actioned effectively.

Report Author David Forrester Visit Start Date 28/09/2012

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Assessment Report Observation - The logging of the customer feedback/ comments could be simplified into a book to aid review and save paper.

Service Delivery - Sales, Hire and Calibration 7.2.1/5/8.2.4 The service delivery processes were reviewed for the scope of certification and the order requirements and processing records were checked as follows; 1/. All the sales order records were clearly documented to show the customer requirements.

2/. The customer order/ agreement requirements had been planned or processed to meet delivery requirements e.g. picking notes, supplier order, service visit plan.

3/. Delivery evidence was available to show the service had been implemented e.g. supplier invoices, service visit reports and hire delivery and return notes.

4/. For the calibration service certificates were available for all the items covered by the agreement.

Resources - Suppliers/ Calibration/ Training/ Stores 6.2.3/4 Suppliers - The supplier review, monitoring and purchase order processes were all in order and up to date.

Calibration - The internal calibrated items (weights) were all correctly calibrated and labelled.

Note - The hire equipment had been calibrated but the label on the items was dated 06/ 12 and the records on ACT 07/12 and the due date was not re set, this was corrected during the audit.

Training - The training records for all the employees covering; the tracker, skills assessment forms, job descriptions and training evaluation records were all in order and up to date including the new starter.

Stores - The stores records and areas were suitably maintained for the stock being held and all the stock items were clearly identified.

During the course of the visit logos were found to be used incorrectly.

Old style logo in use.

Re-certification by Strategic Review Review of assessment progress and the re-certification plan: test Review of assessment findings: test Review of progress in relation to the organisation's objectives: test Management system strategy and objectives: test BSI Client Management: test

Assessment Participants On behalf of the organisation:

Name

Position

Lucy Prosser

Managing Director

Paul Prosser

Operations & Quality Director

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Assessment Report

The assessment was conducted on behalf of BSI by:

Name

Position

David Forrester

Team leader

Continuing Assessment The programme of continuing assessment is detailed below.

Site Address

Certificate Reference/Visit Cycle

Positive Weighing Solutions Ltd Unit 19 Cygnet Business Park Worcester Road Hanley Swan Worcester WR8 0EA United Kingdom

FS 567522 Visit interval:

12 months

Visit duration:

3.5 hours

Next re-certification:

01/09/2013

Re-certification by Strategic Review will be conducted on completion of the cycle, or sooner as required. The review will focus on the strengths and weaknesses of your Management System.

Certification Assessment Plan Visit 1

Visit 2

Visit 3

09/11

09/12

09/13

1

1

1

QMS and support activities

✓

✓

✓

Office processes

✓

✓

✓

Repair, calibration, hire

✓

✓

✓

Business area/Location

Date (mm/yy): Duration (days):

Strategic review

Visit 4

Visit 5

✓

Next Visit Plan Visit objectives: The objective for the assessment are to complete a strategic review, ensure the effective management of the quality system processes and check the service delivery and support processes are being implemented to the planned requirements.

Visit scope: Complete a strategic review Check the documentation, records and system management processes Check the service delivery and support processes.

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Visit 6

Assessment Report Check the resource processes

Date

Assessor

Time

Area/Process

Clause

26/09/2013

David Forrester

9.00

Opening meeting - review plan

9.15

QMS and support activities

4.2.3/4

10.00

Office processes

7.2.1/4/5/8.

2.4

10.30

Repair, calibration, hire

7.5.1/5/8.2.

4

11.00

Strategic review

11.30

Prepare BSI report

12.30

Closing meeting - feedback

Please note that BSI reserves the right to apply a charge equivalent to the full daily rate for cancellation of the visit by the organisation within 30 days of an agreed visit date. It is a condition of Registration that a deputy management representative be nominated. It is expected that the deputy would stand in should the management representative find themselves unavailable to attend an agreed visit within 30 days of its conduct.

Notes The assessment was based on sampling and therefore nonconformities may exist which have not been identified.

If you wish to distribute copies of this report external to your organisation, then all pages must be included.

BSI, its staff and agents shall keep confidential all information relating to your organisation and shall not disclose any such information to any third party, except that in the public domain or required by law or relevant accreditation bodies. BSI staff, agents and accreditation bodies have signed individual confidentiality undertakings and will only receive confidential information on a 'need to know' basis.

'Just for Customers' is the website that we are pleased to offer our clients, designed to support you in maximising the benefits of your BSI registration - please go to www.bsi-emea.com/JustForCustomers to register. When registering for the first time you will need your client reference number and your certificate number (47396596/FS 567522).

The Carbon Dioxide emissions due to the planning, delivery and administration of this assessment will be fully off-set through the BSI CarbonNeutral® project. For more information on CarbonNeutral® please visit www.bsigroup.co.uk/en/Assessment-and-Certificationservices/Management-systems/News-and-Events/Carbon-Neutral.

This report and related documents (“Report”) is prepared for and only for BSI’s client and for no other purpose. As such, BSI does not accept or assume any responsibility (legal or otherwise) or accept any liability for or in connection with any other purpose for which the Report may be used, or to any other person to whom the Report is shown or in to whose hands it may come, and no other persons shall be entitled to rely on the Report.

Should you wish to speak with BSI in relation to your registration, please contact our Operations Support Team: Customer Services BSI Kitemark Court,

Report Author David Forrester Visit Start Date 28/09/2012

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Assessment Report Davy Avenue, Knowlhill Milton Keynes MK5 8PP Tel: +44 (0)845 080 9000 Fax +44 (0)1908 228123 Email: MKCustomerservices@BSigroup.com

Report Author David Forrester Visit Start Date 28/09/2012

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