bsi AUDIT REPORT 2017

Assessment Report

Positive Weighing Solutions Ltd

Report Author John Holland

Visit Start Date 12/09/2011

Assessment Report

Introduction This report has been compiled by John Holland and relates to the assessment activity detailed below:

Visit ref/Type/Date/Duration

Certificate/Standard

Site address

7619022

FS 567522

Continuing Assessment (Surveillance)

ISO 9001:2008

Positive Weighing Solutions Ltd Unit 19 Cygnet Business Park Worcester Road Hanley Swan Worcester WR8 0EA United Kingdom

12/09/2011 1 day(s) No. Employees: 4

The objective of this audit was to conduct the first continuing assessment for the maintenance of the ISO 9001 registration.

Management Summary The areas assessed during the course of the visit were found to be effective. This was a very constructive audit, and I would like to thank all the staff for their help and assistance.

Corrective actions with respect to nonconformities raised at the last assessment have been reviewed and found to be effectively implemented.

No new nonconformities were identified during the assessment. Enhanced detail relating to the overall assessment findings is contained within subsequent sections of the report.

Areas Assessed & Findings Management Systems The company has relinquished the services of the consultant, and has taken full ownership of their quality system. Audits and management reviews are now more focussed to the needs of the organisation, and the customer satisfaction process changed to a more personal approach. This has resulted in an improved response rate. Audits are process based, objective, and provide logical conclusions from the evidence recorded.

The management review was clearly an integral part of the business management operations, including office activities, resource requirements, safety and working environment. Key business objectives have been defined including those for quality and operational improvement. Progress against these is being clearly documented and displayed.

All four posts have job descriptions. Skill reviews were conducted on 13/6/2011, with training needs identified in readiness for the management review. A report was also seen of feedback following some off site training 12/8/2011. Effectiveness of the training will be verified at future skill reviews.

Orders and Processes The SAGE and ACT databases were fully comprehensive with traceable details of the correspondence related to hire, sale, service and history of the commercial operations being undertaken. Hard copy records of initial correspondence were also available.

Calibration history and records were readily available and easily accessible.

Report Author John Holland

Visit Start Date 12/09/2011

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Assessment Report

Purchase information was easily traceable, controlled directly from the Sage/ACT database. Supplier assessment records were seen, having been updated during the year.

Call out repairs/maintenance examples were seen, eg Broomfields Farm Shop, W4 Distribution, St. Merryn and Acerinox. The itemised detail in the Scale History enabled a full background to be available.

The calibration process was demonstrated on the company's own Avery HL122 floor scale EQ303141, having first deliberately set an error into the system. The process was completed satisfactorily and efficiently, with the iron weight set (25kg, 10kg, 5kg). Calibration of these was verified to UKAS standards by Sandwell MBC. This is to a finer level than before and closes the previous nonconformity.

The stockholding for the bag stitching equipment was seen, in a dedicated and locked area. The rolling stock check is a very good process that ensures that 4 full checks per year are completed.

The hire process was demonstrated, using the SAGE "meeting" function in a novel manner in order to control the equipment. This appears to be working well.

Minor Nonconformities Raised at Last Assessment Ref

Area/Process

Clause

A499695/1

Calibration Accuracy

7.6

Details:

The stated accuracy of the 25kg weights was +4g, but they were being utilised for the calibration of scales requiring certifying to within 1.5g.

Similarly the stated accuracy of the 5kg weight was +0.8g, but it was being utilised for the calibration of scales requiring certifying to within 0.3g.

Actions:

Weights recalibrated by UKAS laboratory to a greater degree of accuracy than before.

Closed?:

Yes

Assessment Participants Name

Position

Lucy Prosser

Managing Director

Gilly Waidson

Service Manager

Robin Burgesss

Senior Service Engineer

Jim Johnstone

Service Engineer

The assessment was conducted on behalf of BSI by:

Name

Position

John Holland

Team leader

Report Author John Holland

Visit Start Date 12/09/2011

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Assessment Report

Continuing Assessment The programme of continuing assessment is detailed below.

Site Address

Certificate Reference/Visit Cycle

Positive Weighing Solutions Ltd Unit 19 Cygnet Business Park Worcester Road Hanley Swan Worcester WR8 0EA United Kingdom

FS 567522 Visit interval:

12 months

Visit duration:

7 hours

Next re-certification:

01/09/2013

Re-certification by Strategic Review will be conducted on completion of the cycle, or sooner as required. The review will focus on the strengths and weaknesses of your Management System.

Certification Assessment Plan Visit 1

Visit 2

Visit 3

09/11

09/12

09/13

1

1

1

QMS and support activities

✓

✓

✓

Office processes

✓

✓

✓

Repair, calibration, hire

✓

✓

✓

Business area/Location

Strategic review

Date (mm/yy): Duration (days):

Visit 4

Visit 5

Visit 6

✓

Report Author John Holland

Visit Start Date 12/09/2011

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Next Visit Plan Visit objectives: Annual continuing assessment visit

Visit scope: Management activities, operational controls, records. Local site visit if possible.

Date

Assessor

Time

Area/Process

03/09/2012

John Holland

09.00

Opening meeting, BSI formalities, any changes

09.20

Achievements against objectives

09.45

QMS Improvement processes including management review, internal audits, complaints, satisfaction, corrective action and preventive actions. Top Management responsibility.

10.15

Core processes to include Retail Sales, Industrial Sales, Service / Repairs inc Workshop (may include off site visit to witness repair / calibration if applicable).

12.30

Lunch

13.15

Office records from hire, sales and calibration services

14:00

Goods receipt / Purchasing

14.30

Resources including training and infrastructure / Work environment

15.00

Report writing

16.30

Closing meeting

Clause

Please note that BSI reserves the right to apply a charge equivalent to the full daily rate for cancellation of the visit by the organisation within 30 days of an agreed visit date. It is a condition of Registration that a deputy management representative be nominated. It is expected that the deputy would stand in should the management representative find themselves unavailable to attend an agreed visit within 30 days of its conduct.

Report Author John Holland

Visit Start Date 12/09/2011

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Assessment Report

Notes The assessment was based on sampling and therefore nonconformities may exist which have not been identified.

If you wish to distribute copies of this report external to your organisation, then all pages must be included.

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This report and related documents is prepared for and only for BSI’s client and for no other purpose. As such, BSI does not accept or assume any responsibility (legal or otherwise) or accept any liability for or in connection with any other purpose for which the Report may be used, or to any other person to whom the Report is shown or in to whose hands it may come, and no other persons shall be entitled to rely on the Report.

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Report Author John Holland

Visit Start Date 12/09/2011

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