2020-Q1-03 SCHEDULED CALL

Jotform · Submissions: ISO9001/2015 Internal Audit- SCHEDULED CALL PROCESS V2

Date � Tuesday, January 14, 2020 Audit Number 2020 Ql 03 Name of Auditor

Sarah Jaffray

Scope & Objective of Audit TO ENSURE THE PROCESS BEING CARRIED OUT CONFORMS TO THE PROCESS IN THE MANUAL. IF NOT, DOES THE PROCESS NEED CHANGING? OR IS THE PROCESS NOT BEING FOLLOWED CORRECTLY? Customer Name

Suncream Dairies

Customer Order Ref 51684 PRIOR TO BOOKING Done JOB WITH CUSTOMER - CHECK TO MAKE SURE THE ANNUAL CONTRACT HAS BEEN INVOICED. Done CONTACT CLIENT AND SCHEDULE VISIT DATE / TIME - SEND EMAIL INVITATION FOR ACCEPTANCE. (Service admin) Done ON ACCEPTANCE FROM CLIENT, RAISE JOB SHEET AND PRINT A LIST OF SCALES FROM ACT (Service admin) Done ASSIGN ENGINEER AND PUT IN SERVICE DIARY AND ON WHITE BOARD (Service admin) ENGINEER TO ATTEND SITE AND CARRY OUT SERVICE / CALIBRATION ACCORDING TO SCHEDULE (Service Engineer)

Done

Done ENGINEER TO NOTE ANY WORK DONE OR REQUIRED TO SCALES ON ISSUED SERVICE https://eu.jotform.com/submissions/81702712533349

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JotForm · Submissions: ISO9001/2015 Internal Audit- SCHEDULED CALL PROCESS V2

SHEETS AND RECORD CAL READINGS ON ISSUED CAL CERT. (Service Engineer) ON COMPLETION OF Done VISIT, JOB SHEET TO BE COMPLETED BY ENGINEER AND SIGNED BY THE CLIENT. THIS IS TO INCLUDE THE NOTING OF ANY SCALES NOT FOUND TO ENSURE A REPEAT VISIT IS CHARGEABLE. (Service Engineer) SERVICE NOTES AND Done CALIBRATION READINGS TO BE RECORDED INDIVIDUALLY ON ACT AGAINST SCALE CARD. CALIBRATION CERTS TO BE SAVED AS PDF'S IN SHARED/SERVICE DEPT/CAL CERTS FOLDER AND ALSO UPLOADED TO SMART VAULT AND EMAILED TO CUSTOMER. (Service admin) JOB TO BE CLEARED Done DOWN ON ACT AND PASSED TO ADMIN AS COMPLETED (Service admin) Done SCAN IN JOB SHEET AND SAVE IN SERVICE DEPT/SCANNED JOB SHEETS/SERVICE JOB SHEETS FOLDER ON SHARED DRIVE. (Accounts Admin)

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Corrective Action Required

No

How have we related the findings back to the standard?

The SCHEDULED CALL Process is covered in section 8 of the Standard. Specifically 8.5, and 8.6 - production and service provision. Therefore: The Audit process has established that sections 8.5.1 and 8.5.2 and 8.6 have been referenced and that the findings are in line with the requirement of the standard.

Result of Audit

Pass

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