2018 - Q3 - AUDIT NO 11 - EMERGENCY CALL OUT PROCESS

Monday, December 10, 2018

ISO9001/2015 Internal Audit - EMERGENCY CALL V1

Date Monday, December 10, 2018

Name of Auditor Rob May

Scope & Objective of Audit TO ENSURE THE PROCESS BEING CARRIED OUT CONFORMS TO THE PROCESS IN THE MANUAL. IF NOT, DOES THE PROCESS NEED CHANGING? OR IS THE PROCESS NOT BEING FOLLOWED CORRECTLY?

JOB EXAMPLE Customer Name Robinson brothers

1. CALL OUT LOGGED ON SYSTEM (JOT FORM)?

YES

2. JOB NUMBER ALLOCATED R2252

CALL IN ACT DIARY? NO

COMMENTS Callout was recorded in 'Staffhub' initially then added to Act diary later on. F.Makal was offsite when call was logged.

COMPLETED JOB SHEET RETURNED WITH HOURS SPENT AND EXACTLY WHAT WAS DONE ON SITE? Done

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WAS ANY WORK TO BE CARRIED OUT INTERNALLY PRIOR TO JOB BEING COMPLETED NO - JOB COMPLETE

WORKS ORDER RAISED AND COMPLETED NO

COMMENTS Gold contract

JOT FORM CALL OUT REQUEST CLOSED DOWN? YES

JOB SHEET SCANNED AGAINST SCALE CARD? YES

JOB TO BE CLEARED DOWN ON ACT AND PASSED TO ADMIN AS COMPLETED (Service admin) Done

WAS A CALIBRATION CERTIFICATE RAISED? NO

WAS THE JOB INVOICEABLE? NO

Statement of Finding Emergency callout process followed through from initial phone call by customer to completion.

Requirement To assess the process to ensure adherence.

Evidence emergency call out request - R2252 PWS Jobsheet R2252

Corrective Action Required No

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Result of Audit Pass

Upload copies of evidence / related documents here

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