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Pioneer Tech Business and Industry Services Works for Clients Success

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Pioneer Tech Business and Industry Services Works for Client Success

Story & Photo Contributed by Terri Busch/ Pioneer Technology Center

In the state of Oklahoma, 96% of our businesses have 50 or fewer employees. The Ponca City region closely reflects that statistic, and if you dig deeper, you will find that in Kay County, 68% of our businesses employ nine or fewer employees. That is why our Business and Industry Services (BIS) team puts great effort into helping small businesses at Pioneer Tech. Each year, our BIS team works with over 200 businesses and more than 10,000 employees, managers and leaders to support their success in the marketplace. The greatest satisfaction in our work comes from seeing our clients succeed. After working on strategic topics and processes with one of our local manufacturing leadership teams, that company’s corporate director of operations commented, “working with Pioneer Tech played a significant role in the transformation,” of its Ponca City site. Testimonials like this demonstrate what our team is all about. We strive to help our businesses accelerate their success. We often use the mantra, “Your Time, Your Place, Your Way.” This philosophy is how we approach our work with businesses. A prime example of that is our partnership with the refinery. We provide safety training for all of the contractors entering the refinery gates. As with any client, we strive to meet their needs, which means for the Phillips 66 turnaround we start work at 6 a.m. or work on weekends, even Easter; we do this because that’s what it takes to help clients meet their goals. We recognize that whether you’re starting a new venture

Not only do our incubator clients have access to lots of business resources and low overhead costs, they receive benefits to their bottom lines years after their graduation.

“Don’t let anyone talk you out of your dreams. Pioneer Tech has helped me make my dream come true. I’m very grateful.” -Recent Incubator Tenant

or running an established business, it can be hard; we have a team of business professionals who can help make it easier. Our certified business incubator is a significant tool used to help start-ups and other young businesses grow, develop and test concepts in a low-risk, supportive environment. Years ago, Oklahoma passed an act that enables the tenants of a certified incubator facility to be exempt from state tax liability on income earned as a result of occupancy for up to 10 years. When our tenants work with us and meet the guidelines, they qualify for the exemption which remains in effect after the tenant is no longer an incubator occupant. So, not only do our incubator clients have access to lots of business resources and low overhead costs, they receive benefits to their bottom lines years after their graduation. While our clients can put a dollar amount on what they might save in operational costs and taxes, what they can’t put a dollar amount on is their dreams. One of our recent incubator tenants commented to us, “Don’t let anyone talk you out of your dreams. Pioneer Tech has helped me make my dream come true. I’m very grateful.” To make sure we are accountable to the community we serve, we measure our success. This includes the number of businesses we serve, the number of clients we visit and the number of workshops we hold. We are keenly aware that you cannot quantify all success. Because, really, how do you measure confidence and courage? How do you measure clarity? The fact of the matter is that it’s hard. So, when a business coaching client tells us, “I don’t think I would have had the confidence or courage to face some of my problems if you hadn't helped guide me through them,” that is a win for our team. Our job is to be a guide alongside our clients. We are here to help them grow, helping them when they struggle and help them succeed.

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