Louis Hotels Newspaper 2015

a spirit of

innovation SIN C E 19 3 5

www.louishotels.com

I N N OVATI O N

A MATTER OF POLICY ER

the seeds of the largest tourist organisation in

•

policy. It has been the driving force of our

FOUND

•

Here at Louis Hotels, innovation is a matter of

R OU

the Eastern Mediterranean. Unknowingly, he

company for the past 80 years, ever since our

crafted the corporate policy Louis Hotels still

founder, Louis Loizou, travelled the world with

follows today: to offer travellers a complete

nothing but the hope of sharing the culture

package that covers all their needs – one

and picturesque beauty of his homeland.

that offers additional value every year.

Over the years, Louis Loizou became known as ‘The

So while people are talking about innovation,

Father of Tourism in Cyprus’. From introducing

we’re continuing a tradition and converting

island’s first hotel and catering institute, he planted

O

U

OU

L

self-drive cars to Cyprus to conceiving the

IS P .

Z LOI

today’s buzzword into better hotels, improved services, and memorable holidays!

Your trust makes us stronger!

For 72 years, Louis Hotels has been building solid cooperations with major tour operators in Europe. With the support of our partners, we keep an eye on the travel market and anticipate the needs and wishes of various market segments. Year by year we reach further as we introduce new, specialised and more differentiated products to ensure TUI Family Life Louis Kerkyra Golf, Corfu Louis Nausicaa Beach, Cyprus Thomas Cook Belgium Aquaclub Louis Creta Princess, Chania Blue Star by TUI Nordic (Friditsresor) Louis Althea Beach, Cyprus

First Choice Premier The Royal Apollonia, Cyprus Louis Ledra Beach, Cyprus Louis Imperial Beach, Cyprus Lti Louis Grand, Corfu Louis Zante Beach, Zakynthos The King Jason Pafos, Cyprus KLUB PRZYJACIOL ITAKI

by Itaka Poland SENTIDO Louis Plagos Beach, Zakynthos

that Louis remains synonymous with holidays in Cyprus and on the Greek Islands. One of our greatest strengths is the ability to adapt to the specifications of our partners’ differentiated products.

Prime examples of these long-standing cooperations are, among many others: Club Olé

by Fram Voyage Louis Corcyra Beach, Corfu Funtazie Klub by Fischer Czech Republic Louis Zante Beach, Zakynthos Louis Creta Princess, Chania Louis Corcyra Beach, Corfu St Elias Resort, Cyprus

Thomson Platinum Louis Imperial Beach, Cyprus Louis Ledra Beach, Cyprus Louis Zante beach, Zakynthos Lti Louis Grand, Corfu The King Jason Pafos, Cyprus The King Jason Protaras, Cyprus The Royal Apollonia, Limassol

Franchise agreements Long-term franchise agreements between a number of our hotels and popular hotel brands provide further evidence of our successful partnerships.

These brands include:

Louis Grand Hotel, Corfu Amada Collosos Beach, Rhodes (starting 2018)

Louis Ionian Sun, Corfu

Louis Plagos Beach, Zakynthos

Hilton Park Hotel, Nicosia, Cyprus

Mykonos Theoxenia Mykonos

A NEW ERA OF

INNOVATIONS As a hotel group that serves the hospitality industry at large and is aware of the diverse needs of holidaymakers, we take the lead from guest feedback both offline and online. Here’s what guests can look forward to in Summer 2016 and onwards.

The right zone for everyone Adult

Teenager

Family

Wedding

Selected Louis hotels offer adults-only pools, quiet leisure areas, yoga & meditation decks, and designated adults-only seating areas in our restaurants.

Louis Nausicaa Beach, Louis Kerkyra Golf, St Elias Resort and Louis Colossos Beach are introducing a dedicated teens area and clubs.

Take advantage of hotels with familyfocused facilities, such as the family world centre, the Santelino mini club, and specially designed family rooms, kids' buffet and bars.

Many Louis hotels offer specially designed honeymoon rooms and suites, enchanting wedding venues by the sea, and attractive wedding packages.

The flavour factor To cater for food fanatics, we offer a variety of inclusive and optional terms of stay – from accommodation only in our luxury Villa collection to the new Ultra All-Inclusive packages, which also include a number of VIP services.

Apart from the regular rotation of buffet meals and theme nights, and the emphasis on local produce, selected hotels have introduced additional à la carte speciality restaurants for even greater variety and the opportunity to enjoy a relaxing meal with waiter service.

COMPLETE MAKEOVERS Four members of Louis Hotels are preparing for a major makeover!

The St Elias Resort in Protaras, Cyprus, will reopen its doors in May 2016 as a completely redesigned 4-star plus resort.

In Protaras, the Louis Nausicaa Beach will be redesigned to meet the specifications of a TUI Family Life resort, and the newly launched The King Jason Protaras is destined to be a favourite retreat for adults.

In Rhodes, a new era is dawning for the popular Colossos Beach Hotel, as the most extensive all-inclusive resort in Greece.

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ST ELIAS RESORT opening 13 May 2016

INSPIRED BY NATURE Adult

Family

Wedding

Long known as the first village resort in Cyprus, and awarded the Tourist Architectural award, this property in Protaras is experiencing a powerful revival that capitalises on its setting overlooking the sea, adjacent to the picturesque St. Elias chapel.

The interior and exterior renovations will create a contemporary vibe within an authentic local experience, both indoors and outdoors.

The rebirth of this vast property on a total area of 40.400m2 offers holidaymakers a stunning new option that will appeal to families as well as couples planning an enchanting wedding in Cyprus.

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summer '16 ❊ Completely redesigned superior studios,

1-bedroom and 2-bedroom suites ❊ Public areas with bright Mediterranean

inspired décor ❊ Renovated pool with new waterslides ❊ New 200m² large pool with jacuzzi ❊ New kids clubs ❊ Brand new spa & gym ❊ All-inclusive terms, with additional speci-

ality restaurant, Meze by Ellinikoo ❊ Wedding venues and services

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LOUIS NAUSICAA BEACH

ESPECIALLY for families

summer '16 ❊ Fully renovated studios and 1-bedroom suites and public areas

Teenager

Family

❊ A brand new restaurant, a Tavern by the sea ❊ Complete new look for pools, spa & gym areas ❊ New Thea’s coffee shop ❊ A number of Kids Clubs for all ages ❊ Teens Hang Out, the real-life equivalent of Facebook, where 12 to16-year-olds can meet, share and have fun ❊ Yoga and meditation pavilion for healthy relaxation by the sea ❊ Brand new outdoor entertainment area

As of summer 2016, Louis Nausicaa will become a member of TUI Family Life. Spread across 21.000m² overlooking one of the most beautiful beaches on the island, Louis Nausicaa Beach is by nature ideally set to accommodate the features of this family-oriented group of hotels.

The extensive renovation programme addresses design, décor and facilities to produce a fully transformed family holiday destination for all ages.

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THE KING JASON PROTARAS

a DESIGNER retreat for two Adult

APRIL 2016 ❊ Intimate retreat with only 88 luxurious studios and 1-bedroom suites ❊ 2 Restaurants, one of them themed ❊ 2 lounge bars ❊ Infinity hydro-contact pools ❊ Luxurious spa ❊ State-of-the-art gym ❊ Ultra All-Inclusive terms

As the Protaras counterpart of The King Jason Pafos, we welcome this new property with its deluxe studios and 1-bedroom suites in April 2016.

From design and ambience to facilities and services, The King Jason Protaras enriches Louis Hotels’ boutique collection. Its beachside glam and designer chic are perfectly balanced with comfort and tranquillity to ensure a luxurious holiday, specially created for adults.

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lti AMADA COLOSSOS BEACH

REINVENTED & rebranded Adult

Teenager

Family

Wedding

By the summer of 2018, the Louis Colossos Beach in Rhodes will be completely transformed and ready to welcome guests to the most extensive and complete All-Inclusive resort in Greece.

The Amada Colossos will offer 6 swimming pools, a water park, 16 amazing food & beverage outlets, 2 kids clubs and a teens club, swim-up rooms, villas with private plunge pool, and designated separate zones for adults and families.

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PHASE 1 - summer '17 ❊ 200 completely renovated, luxury double and family rooms with side sea view ❊ Brand new superior family rooms with sliding doors 35m2, near the beach ❊ 5 swim-up suites ❊ 5 villas with private pool ❊ Extensive water park with new pool and several slides and other water features ❊ New outdoor activity pool ❊ Brand new 1000m2 indoor pool ❊ Full renovation of existing pools

PHASE 2 - summer '18 ❊ Complete remodelling of 204 inland view and 204 sea view rooms ❊ Complete redesign of all public areas ❊ Creation of 3 new theme restaurants (Fish, Greek, Italian, Japanese), as well as a Mad for Snacks outlet ❊ New spa & gym ❊ An Executive Lounge for Ultra All-Inclusive guests ❊ A patisserie with freshly made cakes ❊ A traditional Greek coffee shop ❊ Indoor Entertainment Area

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i n n ovati o n I N

taste New outlets with more options!

In selected Louis Hotels, we are gradually introducing speciality restaurants, snack outlets, and cafés with a twist.

A la Carte Fish Restaurants

An absolute must during any holiday in Cyprus or on the Greek Islands

An extract from the Akakiko menu, the popular easy Japanese dining option, focusing on the most popular dishes from the East

The Patisserie

Inspired by modern coffee culture with top quality coffee, homemade ice creams, fine cakes and desserts

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A variation on the original ‘To Ellinko’, that offers holidaymakers a rich selection of authentic Greek flavours.

AI

Where guests can enjoy a local coffee,

•

U

a shot of Ouzo or Tsipouro, traditional herbal tea and local sweets in the setting of an authentic Hellenic coffee shop

LT RA

•

Greek Kafenion,

All-inclusive goes

ULTRA

Our all-inclusive concept is evolving.

To satisfy every budget and preference, Louis Hotels offer different levels of all-in-one food & beverage terms. After introducing the premium all-inclusive package, three Louis hotels – The Royal Apollonia, The King Jason Pafos and The King Jason Protaras – have gone a step further with their Ultra All-Inclusive proposal, offering VIP treatment, premium branded all-inclusive drinks and other services.

The go-to address for burgers,

“This book speaks of the art of breakfast in Cyprus

hot dogs, pizzas and other

and Greece and its merits:

quick bites

of colours. Flipping through

the warmth, the freshness, the balance, the multitude its pages, without giving it a serious thought, our senses are already prepared for a delicious breakfast”.

www.louishotels.com

Authentic local BREAKFAST The Greek and Cyprus breakfast initiative that all

The Kids Bar

Louis Hotels have adopted has been extremely well

Inspired by the ice cream vans of old,

received by our guests and has contributed to the

these portable trolleys have a special menu of

Cyprus Sustainable Tourism Initiative Award that

smoothies, ice creams, milkshakes, fredditos

Louis Hotels recently received.

and kid's cocktails

To share this success with our guests and associates, we have created a new Louis Hotels Cookbook that focuses on the art of breakfast in Cyprus and Greece, and highlights its merits: a fresh, colourful and healthy way to start the day on a positive note.

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DRIVERS OF

INNOVATION CORFU

Area Manager of Corfu

Dimitris Salonikis

Mykonos Theoxenia, Kato Mili

Poseidonas Theodorou since 1995

since 2013

MYKONOS

Manolis Spathoulas

Louis Corcyra Beach, Gouvia since 1999

ZAKYNTHOS

CRETE Stratos Pandis

lti Louis Grand, Glyfada since 2001

Area Manager of Zakynthos Makis Christofi

Hotel Manager Louis Zante Beach, Laganas since 1987

Sakis Spyrou

Louis Kerkyra Golf, Alykes since 1996

Costas Christou

SENTIDO Louis Plagos Beach, Tsillivi since 2000

George Georgiou

Primasol Louis Ionian Sun, Ayios Ioannis Melitieon since 1992

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Antonis Athanasiou

Louis Creta Princess, Chania since 1993

Innovation at Louis Hotels is a team effort.

Working towards a common goal, our long-standing team of hotel managers and area managers share industry information and firsthand guest feedback, which ultimately generate the ideas that are translated into change.

Meet some of our team members who have been with us for years and have made Louis Hotels what it is today.

Evros Stylianou

Hilton Park, Nicosia since 1987

Polis Antoniou

Louis Colossos Beach, Kallithea

CYPRUS

since 1985

RHODES

Charis Stylianou

Louis Imperial Beach, Pafos since 2011

Christos ZorpaS

Louis Ledra Beach, Pafos since 1999

Area Manager of Limassol & Pafos Christos Zenios

Hotel Manager The Royal Apollonia, Limassol

Nikos Kleftis

Louis Althea Beach, Protaras Louis Althea Kalamies, Protaras

since 1993

since 1989

Paraskevas Paraskeva

Andreas Kyriacou

Area Manager of Protaras

since 1988

since 1982

Louis Nausicaa Beach, Protaras

Louis Phaethon Beach, Pafos

The King Jason, Pafos

Akis Kameris since 1981

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A YEAR OF

AWARDS Our goal is to offer our guests memorable holidays; and the main measure of our success is the positive feedback we receive via our tour operators.

Over the past year we have added the following awards to our growing collection:

The King Jason Pafos

•N o.1 in the Top 25 hotels in Pafos •N o.3 in the Top 25 hotels with best service in Cyprus •N o.4 in the Top 25 Luxury hotels of Cyprus

Louis Imperial Beach TUI Nordic for Louis Hotels

Excellent Performance in F&B category • Special Award for consistency in F&B

Louis Zante Beach

Outstanding customer feedback and one of the best in the destinations

The King Jason Pafos Award of Excellence

• Louis Imperial Beach Award of Excellence (8.7)

• Althea Kalamies Award of Excellence (8.8)

• No. 21 of the Top 25 hotels in Cyprus • Certificate of Excellence

Louis Ledra Beach • No. 18 of the Top 25 hotels in Cyprus

Louis Phaethon Beach • No. 4 from the Top 25 Hotels for families in Cyprus

The Royal Apollonia

• Certificate of Excellence

Louis Zante Beach Customers Choice

Louis Imperial Beach

Cyprus Sustainable Tourism Initiative Award

Bronze Award

Louis Zante Beach

Proven Quality winner

Louis Kerkyra Golf

• No. 10 from the Top 25 hotels for families in Greece • Certificate of Excellence

Lti Louis Grand

• Certificate of Excellence

In October 2015, LOUIS HOTELS PUBLIC COMPANY LIMITED received this particular and special award for outstanding performance in improving its operational efficiency by applying environmental and sustainability beneficial processes, systems and practices. These included the Cyprus/Greek Breakfast programme, efforts to promote local produce, and waste mapping for better and sustainable waste management.

Louis Corcyra Beach

• No. 12 from the Top 25 Hotels for families in Greece • Certificate of Excellence

Louis Creta Princess

• Certificate of Excellence

Louis Zante Beach

• No. 7 from the Top 25 Hotels for families in Greece • Certificate of excellence

SENTIDO Louis Plagos Beach

• Certificate of Excellence

Mykonos Theoxenia

• Certificate of Excellence

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OUR

“ Now for the staff. Well you can really believe

everything written in other reviews. They are a credit to the hotel. I have never come across a better quality of customer care. They are all just brilliant. From the minute we arrived to be presented with a cooling drink and cold face towels whist checking in. Oh! You staff deserve medals.”

Giros 15/10/2015

PEOPLE FIRST By investing in our people, we inspire and motivate them to offer our guests their very best.

Training sessions, incentive trips and staff celebrations are always on the agenda.

“Holiday coming to an end soon, can feel the urge to book for next year.”

James Nicholas Rogers 18/10/2015

WHAT O U R

GUESTS SAY

Xmas Lunch

Last Christmas, our Head Office team enjoyed a festive 3-course Christmas lunch – prepared

by Mr Jason Perdios himself, the Managing Mr Perdios prepa Director of Louis res X-mas Lun ch Hotels. That’s the spirit of Louis Hotels!

“Fantastic holiday last week at Louis Ledra

Kick off Meetings

Beach Hotel Cyprus. It was wonderful to meet up again with our lovely friends Zoe Nicolaou, Rositsa Kirova, Sandra Constantinou, Mona Soteriou, Kety Chundadze” Anthony Robinson 04/10/2015

“The super animation team.

Thanks for the great entertainment and animation during our holiday in Louis Zante Beach Hotel”

ting

Kick off mee

Every year our Hotel Managers and Head Office Managers gather for the seasons' kick-off meeting.

In 2014 they 2014 gathered at the Hilton Park, Cyprus and this year in Halkidiki, Greece, to plan for the coming season.

Martin Berger - 12/10/2015

Sales and Marketing Team educational trip to Corfu ''Hello Louis Hotels - I would like to say a giant thank you to all the staff and special , special thanks to two of the staff in particular namely MARIA in the FONTANA bar and also DIMITAR in the restaurant these two excelled themselves beyond my expectations with the service provided. I would also say that the hotel as a whole was a pleasure to visit and will be recommending the LOUIS IMPERIAL BEACH HOTEL , CYPRUS as one of my best ever holidays . thank you all XXXXX” Steven Hannaford - October 2015

For firsthand insight, our complete Sales & Marketing team travelled to Corfu to view our hotels, meet the staff and see all the most recent renovations.

Sales & Mark

eting in Corfu

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www.louishotels.com

CORFU

MYKONOS ZAKYNTHOS

CYPRUS RHODES

CRETE

Louis Hotels in CYPRUS Pafos

Protaras

Louis Phaethon Beach **** Louis Imperial Beach **** PLUS Louis Ledra Beach **** PLUS The King Jason Pafos **** PLUS

St. Elias Resort Louis Althea Kalamies, Luxury Villas Louis Althea Beach, Cat. A’ Louis Nausicaa, Luxury Villas Louis Nausicaa Beach, Cat. A’ The King Jason Protaras **** PLUS

Nicosia

Limassol

Hilton Park Nicosia ****

The Royal Apollonia *****

Member of Hilton Hotels

Cyprus Head Office:

Louis Hotels HQ, Hilton Park Hotel, Achaion 1, 2413 Egkomi, P.O.Box 22013, CY-1516 Nicosia Tel: +357 22588007 | Fax: +357 22442935 | e-mail: info@louishotels.com

The rating for the Louis Phaethon Beach**** and for The King Jason Pafos, The King Jason Protaras, Louis Imperial Beach, Louis Ledra Beach 4**** PLUS refers to most of the T.O’s classifications

Louis Hotels in greece

Corfu

Crete

Zakynthos

Rhodes

Mykonos

Louis Corcyra Beach **** Gouvia

Louis Creta Princess **** Chania

Louis Zante Beach **** Laganas

Louis Colossos Beach **** Kallithea

Mykonos Theoxenia, Deluxe Kato Mili

PrimaSol Louis Ionian Sun **** Louis Kerkyra Golf **** Alykes

Sentido Louis Plagos Beach **** Tsilivi

lti Louis Grand **** PLUS Glyfada Ay. Ioannis, Melitieon

Greece Head Office:

Karageorgi Serbias 3-5 and Nikis 2, First Floor, Athens 10563 Tel: +30 210 3749100 | Fax + 30 210 3229950 | e-mail: louishotelsgreece@louishotels.com

The rating for the lti Louis Grand 4**** PLUS refers to most of the T.O’s classifications Louis Grand Hotel is branded by lti Hotels and Louis Ionian Sun is branded by PrimaSol Hotels Louis Plagos Beach is branded by Sentido Hotels & resorts

Member of design hotels