Louis Hotels Newspaper 2014

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BELIEVE www.louishotels.com

As our partners, you are a crucial factor in the ongoing success of Louis Hotels. To help you understand who we are and what we believe in, the following pages present our corporate philosophy.

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OUR RECENT SOCIAL MEDIA AWARDS

Collectively, Louis Hotels was awarded the 2014 Tourism Silver Award for the category of ‘Reputation Management’.

The Tourism Award, which is organized under the auspices of the Ministry of Tourism of Greece and the Greek National Tourism Organization, recognizes the outstanding achievements of the travel, hospitality and leisure sector.

Like our other awards, this one is largely the result of our determination to take every guest comment to heart, and offer a fair, honest and committed response.

Thanks to guest feedback on HolidayCheck, 2 of our properties were recognized in 2014 as a ‘Top Hotel’,

lti Louis Grand Louis Zante Beach.

Ranked 4th among the Top 5 Hotels in Europe was the

Louis Ledra Beach.

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YEARS YOUNG AND WE WELCOME www. l o u i sh o te l s. c om

The number of awards granted in 2014 by TripAdvisor to Louis Hotels continues to grow, and each is a genuine source of pride!

Lti Louis Grand Louis Zante Beach Louis Imperial Beach

and last but not least, Mykonos Theoxenia, with a score of 5.7 out of 6.

160,000 GUESTS

EVERY year in

Our Primasol Louis Ionian Sun made an impression on visitors who favour Zoover, earning the title of ‘Recommended Hotel’.

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Enchanting destinations

WE BELIEVE IN

LISTENING Dear Partners,

As Louis Hotels celebrates 70 years in the field, it is fascinating to look back and see how the hotel industry has evolved.

There is no doubt that the internet today has provided us with powerful tools that have succeeded in converting even the greatest skeptics. The first major shift in our industry came with the launch of increasingly popular online bookings. Here at Louis Hotels, the number of online reservations continues to increase substantially

department. That’s why we read and respond to every single comment, not only in words, but in actions. We have employed permanent staff to engage with our customers online. On a daily basis, guest feedback is analysed and processed on a managerial level.

Indeed, guest comments have triggered such developments as free wifi in pulic areas in the 4 and 5-star Louis hotels, and a decision to increase the variety of our buffets to a 10-day rotation.

Just as we listen to comments from guests, we absorb the

“Positive comments are, of course, always appreciated.

However, constructive criticism is the real driver of change and improvement.” every year, both through our traditional tour operators as well as through our own website.

However, the real gamechangers today is social media and the various platforms for online reviews of hotels and destinations.

Such is the impact of TripAdvisor, HolidayCheck and other sites, that tour operators and travel agents themselves encourage their customers to visit them before choosing the right hotel.

For us, the value of honest and open feedback is incalculable.

Guest comments have given us eyes to see every corner of our hotels, and hearts and minds to note every service and

input from the trade.

We have heard and responded to your needs by designing our product to appeal to the different market segments you serve – from family to couplesonly holidays, from tourist villages to boutique hotels.

We realize that the more we communicate, the better the results for everyone: travellers, trade and our hotels alike.

Let’s work together towards another successful season!

Thank you all for your most valuable support.

Jason Perdios

Managing Director Louis Hotels

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WE BELIEVE IN

TEAMWORK HANDS-ON

meaningful

MEETINGS

TRAINING

Our annual kick-off meetings bring together all Group Department Heads and the General Managers to present and discuss the latest manuals and operational procedures.

Regular programmes focus on buffet setup, kitchen techniques, Greek/Cypriot breakfast, as well as intensive one-on-one training.

VALUABLE

SEMINARS

Regular seminars focus on Louis Hotels’ brand values as the basis of our operating standards, while planting the seeds of our corporate culture.

“As a forward-thinking company with a clear brand vision, Louis Hotels’ training programmes are designed to deliver immediate as well as long-term results for an unforgettable guest experience.”

Savvas Perdios, Quality & Brand Manager, Louis Hotels

OUR PEOPLE OFF DUTY Competitive yet friendly football matches challenge the staff, keep them fit and reinforce a team spirit.

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Elissa Assi, our Statistics Officer, balances desk work with the thrills of water sports.

Spirits are high during our annual end of season parties to acknowledge the staff’s contribution to our success.

WE BELIEVE IN

PROGRESS SUCCESS STORIES

M a kis C h r ist o PHis,

General Manager Louis Zante Beach & Area Manager Zakynthos After 28 years in the service of Louis Hotels, Makis Christophis knows the company like the back of his hand. Along his career path he gained experience at every level from Assistant Manager to Operations Manager, then Hotel Manager and finally General Manager. How did he achieve it? There certainly were no shortcuts – career advancement goes hand in hand with professional performance that meets and exceeds business targets.

My career is a source of pride. I always carried forward my experience and applied it; my hard work has paid off.

S a k is S p yr o u,

Purchasing Manager Louis Hotels Greece & Quality Manager Louis Hotels Corfu Sakis Spyrou joined the Louis Corcyra Beach Hotel in Corfu in 1996. His determination to deliver results bore fruit, as he gradually advanced to Rooms Division Manager, then to Operations Manager, and eventually to the position of General Manager at Mykonos Theoxenia, before accepting the broader responsibilities associated with his current position.

It’s been a very satisfying 18-year journey with Louis Hotels, and I’m looking forward to the next challenges to come…

LOOKING TO THE FUTURE

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ouis Hotels is investing in the next generation and healthy succession planning through a new and rigorous 18-month Management Training Programme. Consisting of three terms in different hotels within the group, it focuses on F&B management and services, with employment in one of the group’s hotels in Cyprus or Greece guaranteed upon successful completion.

The focus on F&B is based on the fact that this very

demanding department is crucial to Louis Hotels’ success in the all-inclusive sector.

Strict application criteria lead to a natural selection of the most suitable and promising trainees for the demanding hotel industry.

In addition to demonstrating Louis Hotels’ forwardthinking philosophy, the programme ensures that ‘new blood’ is introduced to the team, while at the same time contributing to youth employment.

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WE BELIEVE IN

LIFE

HAPPY KIDS

SPLASHING FUN

Keeping kids happy is our goal - and that

The number of Louis Hotels with water parks continues

includes fun-packed birthday parties at the

to grow! This exciting feature is now available at

Santelino Kids Club.

Louis Phaethon Beach, Louis Creta Princess, Primasol Louis Ionian Sun, and coming soon to the new Ayios Elias Beach Hotel.

DELICIOUS FOOD As from 2015, Mura guests will be able to enjoy a choice of bottled local and international wines – free of surcharge.

“The new Mura by Akakiko is a dining concept based on the popular Akakiko Restaurants, which has been tailored to match the all-inclusive experience our guests look forward to.”

Marios Perdios, General Manager Akakiko Cyprus & Mura by Akakiko Cyprus & Greece

Authentic local breakfast

The Greek National Tourism Organization and the Cyprus Tourism Organization have both launched a mouthwatering local breakfast programme – and all Louis Hotels have welcomed it with enthusiasm!

The tasty initiative is bound to delight our guests. What’s it all about? Local produce and products are at the forefront, in addition to our traditional breakfast buffet.

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M u r a by A k a k i k o, e s p e c i a l ly f o r o u r g u e s t s Akakiko, an Asian-owned franchise from Austria, is synonymous with easy Japanese dining. While the Louis Group already operates full-service Akakiko restaurants in Nicosia, Limassol and Agia Napa, Louis Hotels recently introduced a customized in-hotel sub-brand, Mura by Akakiko, which is reserved for Louis hotel guests. Defined in cooperation with the franchisers, Mura satisfies the demand for a more sophisticated dining option, while capitalizing on Louis Hotels’ expertise in Asian cuisine. Mura combines a plated menu and self-service buffet: a choice of sushi and salad starters are served at the table, followed by a buffet of Akakiko’s most popular hot dishes – all included in the guests’ terms of stay. Care was taken to include child-friendly mild dishes, as well as vegetarian and gluten-free options. Outlets are already operating at the Louis Imperial Beach in Pafos, the Louis Creta Princess in Chania, Louis Kerkyra Golf and Louis Corcyra Beach in Corfu. It will be launched at the Louis Zante Beach in May 2015, and is in the pipeline for the lti Louis Grand in Glyfada, Corfu.

WE BELIEVE IN

LOVE

When cupid strikes, that’s our cue!

Our team will ensure everything is in place for an unforgettable wedding.

OUR WEDDING COORDINATORS

Demetris Rotsides

The Royal Apollonia

Dimitris Salonikis

Mykonos Theoxenia

Nicole Pitsilli

Louis Imperial Beach

MAKIS CHRISTOPHIS

Louis Zante Beach

YIANNIS KAMERIS

Louis Ledra Beach

Costas Christou

Sentido Louis Plagos Beach

Mattheos Mattheou

Louis Phaethon Beach

Efstratios Pandis

lti Louis Grand

Michalis Constantinides

Louis Kerkyra Golf

WEDDING P LANNING … MADE EASY Something Blue

To help wedding couples decide where, when and how to plan and book their wedding in Cyprus, Louis Hotels will soon be launching a new dedicated website featuring all the venues, menus, and services our team can provide.

Visit www.louishotelsweddings.com

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As of 2015, Louis Plagos Beach in Zakynthos will be operating under the Sentido brand, ready to welcome guests with a series of fully upgraded and brand new indoor and outdoor facilities.

2 New adult infinity pools Outdoor freshwater pool with kids separation and water features NEW SPA & GYM

Sentido Louis Plagos Beach **** Zakynthos

Renovation of all rooms & public areas

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change MAKING A NEW SPLASH Louis Kerkyra Golf in Corfu kicked off the 2014 summer with a new lagoonshaped outdoor pool, complete with spa

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features.

A totally refreshed lobby featuring 60’s glam within an overall ambience of luxurious notstalgia; no wonder Mykonos Theoxenia has earned a Certificate of Excellence from TripAdvisor.

Collection

For a value-added Louis holiday experience, most of the hotels in our Premium Collection have introduced new services in line with discerning holidaymakers’ expectations.

NEW 2016

Tea and Coffee Making Facilities

Louis Ayios Elias, reborn

Free WIFI in all Hotel Lobbies

Full-scale renovations will be taking place in Winter 14/15 and 15/16 at the popular holiday village Louis Ayios Elias, Protaras, Cyprus. The property consisting of 154 spacious units will feature fully renovated apartments and public areas, an upgraded pool with water slides, as well as an all-new 200m² central pool with 10 hydromassage sections.

Table Service in Restaurant

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CARING Louis Hotels is committed to the implementation of the Travelife sustainability system. This certification for the hotel industry is granted by the international foundation of Environmental Education (fEE), based on European and international standards.

To date, the following Louis Hotels properties have earned: Gold Award Louis Ledra Beach • Louis Kerkyra Golf • Louis Althea Beach Silver Award Louis Nausicaa Beach • Louis Imperial Beach Louis Hotels’ adoption of the Travelife system reflects our belief that environmental awareness is ultimately for the benefit of hotel guests – and the only way to secure sustainable tourism for generations to come.

Louis Hotels is proud to be a member of the Cyprus Sustainable Tourism Initiative (CSTI), which was established in 2006 for the purpose of promoting a sustainable approach to tourism in Cyprus.

The initiative was a result of the realization that sustainable tourism was the only long-term win-win solution for both the industry and the environment.

It involves meeting the needs of today’s holidaymakers without compromising the needs of future generations.

These goals can only be achieved through targeted programmes that focus on environmental preservation, conservation and protection, with equal concern for the local community.

A NEW LEASE OF LIFE f o r K o s ta s th e tu rtl e

On 6 September, the Louis Zante Beach at Laganas was the scene of a very touching scenario, as Kostas, a rescued and rehabilitated Loggerhead sea turtle, returned to his natural habitat in the Ionnian Sea. A few months earlier, volunteers from the Archelon Rescue Centre based at Louis Zante Beach had found Kostas with a head injury at Kyparissia Bay. His age was estimated at about 30 years, and his weight was 32kg.

Louis Hotels supports the protection of turtles as part of its Social Corporate Responsibility . In this case, Louis Hotels was one of the sponsors that covered the cost of the turtle’s transportation and treatment.

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WE BELIEVE IN

YOU

OUR VALUABLE PARTNERS

DISCOVERYPOINT

Here at Louis Hotels, we are both proud and privileged to have the opportunity to cooperate with so many tour operators within the framework of mutually beneficial strategic partnerships.

We count on you to hear the voice of the market and convey the messages to us.

In return, we strive to offer the specialized and differentiated products that reflect your customers’ requests and expectations.

Thank you!

Your trust in us reinforces our commitment to implement consistent quality, innovative changes and value for money throughout the Louis brand.

Ultimately, our success is the direct result of your support.

Popi Tanta Demetriou, Louis Hotels General Manager Sales & Marketing

Recent Tour OPERATOR Awards Blue Village Award 2014 In their most recent awards ceremony, TUI Nordic acknowledged Louis Hotels’ exceptional performance. Both Louis Althea Beach and Louis Nausicaa Beach received the Blue Village Award 2014 for consistently excellent performance in the Food & Beverage category. It is worth noting these two properties have been operating as Blue Villages for 12 and 17 years respectively.

The following recent awards summarize the overall appreciation of Louis Hotels’ emphasis on a memorable holiday in Cyprus and Greece.

• Louis Zante Beach - Gulet Hotelo Award • Louis Colossos Beach - Gold Standard hotel for family holiday - Biblio Globus • The King Jason - Best 4T Gold Award - TUI • Louis Nausicaa Beach - Gold Award All Inclusive General Impression – TUI Nordic • Louis Althea Beach - Bronze Award All Inclusive General Impression – TUI Nordic • Louis Imperial Beach - Best 4T Accommodation - TUI w w w. l o u i s h o t e l s . c o m | 9

www.louishotels.com

CORFU

MYKONOS ZAKYNTHOS

CYPRUS RHODES

CRETE

Louis Hotels in CYPRUS Limassol

Pafos

Protaras

Nicosia

The Royal Apollonia *****

Louis Imperial Beach **** Louis Ledra Beach **** Louis Phaethon Beach **** The King Jason

Louis Althea Kalamies, Luxury Villas

Hilton Park Nicosia **** Member of Hilton Hotels

Louis Nausicaa Beach, Cat. A’ Louis Althea Beach, Cat. A’

Cyprus Head Office:

Louis Hotels HQ, Hilton Park Hotel, Achaion 1, 2413 Egkomi, P.O.Box 22013, CY-1516 Nicosia Tel: +357 22588007 | Fax: +357 22442935 | e-mail: info@louishotels.com

The rating for the Louis Phaethon Beach**** refers to most of the T.O.’s classifications.

Louis Hotels in greece

Corfu

Crete

Louis Kerkyra Golf ****

Louis Creta Princess ****

Alykes

lti Louis Grand **** Glyfada

Louis Corcyra Beach ****

Chania

Zakynthos

Rhodes

Louis Zante Beach **** Laganas Sentido Louis Plagos Beach **** Tsilivi

Louis Colossos Beach ****

Kallithea

Mykonos Mykonos Theoxenia, Deluxe Kato Mili

Member of design hotels

Gouvia

PrimaSol Louis Ionian Sun ****

Ay. Ioannis, Melitieon

Greece Head Office:

Karageorgi Serbias 3-5 and Nikis 2, First Floor, Athens 10563 Tel: +30 210 3749100 | Fax + 30 210 3229950 | e-mail: louishotelsgreece@louishotels.com

Louis Grand Hotel is branded by lti Hotels • Louis Ionian Sun is branded by PrimaSol Hotels • Louis Plagos Beach is branded by Sentido Hotels and Resorts