SS24 Pokoloko Prebook Catalog

Home & Fashion

The Poko Mission Pokoloko creates and curates unique high-quality artisanal goods from around the world, for the home and life of thoughtful consumers who like to collect and give beautiful and meaningful items.

We serve as a connection to fair trade and high-quality home, apparel, and accessories sourced directly from the skilled artisans making them around the world. Known for excellent customer experience, and speedy order turn arounds, our easy service provides you unique, best-selling products with direct social impact. Our mission is to empower artisan entrepreneurs, and act as a give-back platform so our customers are able to pay it forward to our shared communities and environments.

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Contents 4 What’s New 6 Crinkle Cotton Apparel 22 Striped Linen Crinkle Cotton Apparel 28 Linen + Cotton Apparel 32 Cover-Ups 36 Bags 39 Towels 42 Picnic Blankets

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@casscrowe

What’s New?

Linen + Cotton

Striped Linen Crinkle Cotton

New Crinkle Cotton Colors

Bags

New Tops & Bottoms

Dresses & Skirts

Cover-Ups

Towels & Blankets

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Poko Story & Purpose Poko Co-Founders Case and Jessie

Pokoloko /Poe-Koe-Loe-Koe/ adj. Pokoloko comes from the Spanish phrase poco loco meaning “a little bit crazy.”

This is what our Ecuadorian makers used to call co-founders Case and Jessie at the very beginning of their relationship, when Pokoloko was just Case and Jessie working out of the back of Case’s old Volkswagen Jetta in 2014.

Indeed it did sometimes seem like a little bit of a crazy thing to do, but a drive for travel and a way to give back made it all worthwhile.

As Poko evolved, the central meaning of this phrase has stuck with us and reminds us every day to think outside the box, trust your gut, do what you love, and never stop adventuring. We call this the road less traveled.

Today, we are a group of friends based out of the Canadian Ottawa-Gatineau region, with the Poko Showroom as our home base, in our much-loved neighbourhood of Hull, Quebec.

We work with over 100 artisan entrepreneurs on 4 continents in 8 countries, and a community of incredible boutiques across North America.

Knowing that our consumption creates impact, purpose, and power, we design Poko’s products to act in service of our communities and environments. These are just some of the milestones we were able to reach as a result of your support, and in collaboration with our climate action partner Ecologi.

626.21

tCO2e avoided

The Poko Team, and our friends and family, at our 2022 holiday party.

50,554 trees in the Poko forest

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Crinkle Apparel OEKO-TEX Certified All Crinkle Cotton garments in this catalog are OEKO-TEX certified. The OEKO-TEX certification is one of the world’s bestknown labels for textiles tested for harmful substances to human health. It stands for customer confidence and high product safety.

One-Sized All Crinkle Cotton garments in this catalog are one-sized, which means they are designed to fit many body types, but will not fit all.

Generally they will fit S, M, and L sizes.

Low Waste Packaging Each of the Crinkle Cotton garments comes packaged in a pure Turkish cotton reusable bag, big enough for storage, dresses, shoes, groceries, etc. In 2024, we will be evolving this packaging to 100% biodegradable plastic packaging, that disappears in nature within 24-36 months.

Crinkle Cotton All garments in Poko’s Crinkle Collection are designed with a breathable, lightweight, pure Turkish cotton, Crinkle fabric. Made with a special weaving technique creating a unique appearance with enhanced softness, the breathable nature of this fabric stabilizes your body temperature, as it allows air and moisture to circulate while maintaining the body’s climatic balance.

Prewashed to avoid shrinkage problems.

Garment Dyeing The colored pieces of Crinkle Cotton are garment dyed. In comparison to dyed fabrics, garment dyeing is both a functional and sustainable production technique. Garment dyed means the garment has been cut and sewn into shape, and then dyed. Garment dyeing requires 3-4 finishing processes to complete versus the 6-7 finishing processes for more standard yarn/ fabric dyeing, uses 7 litres less water per 1 kg of product, and 20 times less water.

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C006600 | U005300

New | All items are: 100% Pure Materials. OEKO-Certified

Crinkle Balloon Top 100% Crinkle Turkish Cotton One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1 Cream IKI-BT1

C005900 | U004700

Crinkle Slit Skirt 100% Crinkle Turkish Cotton One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1 Cream IKI-SS1

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C007400 | U005900

Crinkle Shirt Dress 100% Crinkle Turkish Cotton One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

Black IKI-SHRD1

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New |

C005200 | U004200

Best Seller | All items are: 100% Pure Materials. OEKO-Certified

Crinkle Crop Top 100% Crinkle Turkish Cotton 0ne-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

Grey IKI-T4

Terracotta IKI-T3

@cosyandkai

Black IKI-T2

Cream IKI-T1 9

New |

C006600 | U005300

Best Seller | All items are: 100% Pure Materials. OEKO-Certified

Crinkle Palazzo Pants 100% Crinkle Turkish Cotton One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

Grey IKI-P5

Terracotta IKI-P4

@kayla_elgersma

Black IKI-P3 10

Cream IKI-P2

New |

C006900 | U005500

Best Seller | All items are: 100% Pure Materials. OEKO-Certified

Crinkle Strappy Dress 100% Crinkle Turkish Cotton • One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1 Grey IKI-SD3

Black IKI-SD2

Cream IKI-SD1

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Best Seller | All items are: 100% Pure Materials. OEKO-Certified

C006600 | U005300

Crinkle Slouchy Pants 100% Crinkle Turkish Cotton One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

Terracotta IKI-SP3

Cream IKI-SP1

Black IKI-SP2

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C006200 | U005300

New |

Best Seller | All items are: 100% Pure Materials. OEKO-Certified

Crinkle Boat Top 100% Crinkle Turkish Cotton One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

Grey IKI-TP3

Black IKI-TP2

Cream IKI-TP1 13

New | All items are: 100% Pure Materials. OEKO-Certified

C005500 | U004400

Crinkle Relaxed Shorts 100% Crinkle Turkish Cotton• One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

Grey IKI-RS3

Cream IKI-RS1

Black IKI-RS2 14

C005100 | U004100

New | All items are: 100% Pure Materials. OEKO-Certified

Crinkle Keyhole Tank Top 100% Crinkle Turkish Cotton • One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

Grey IKI-KT3

Black IKI-KT2

Cream IKI-KT1 15

Best Seller | All items are: 100% Pure Materials. OEKO-Certified

C007200 | U005800

Crinkle Balloon Dress 100% Crinkle Turkish Cotton • One-Size Cold, delicate machine wash, hang to dry • Made in Turkey • Min 1

Cream IKI-BD1

@casscrowe

Black IKI-BD2 16

C006600 | U005300

Best Seller | All items are: 100% Pure Materials. OEKO-Certified

Crinkle Long Sleeve Boat Top 100% Crinkle Turkish Cotton • One-Size Cold, delicate machine wash, hang to dry • Made in Turkey • Min 1

Cream IKI-LBT1

Black IKI-LBT2

Terracotta IKI-LBT3

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C006200 | U005000

All items are: 100% Pure Materials. OEKO-Certified

Crinkle Shirt Blouse 100% Crinkle Turkish Cotton • One-Size Cold, delicate machine wash, hang to dry • Made in Turkey • Min 1

Cream IKI-SB1

Black IKI-SB2

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All items are: 100% Pure Materials. OEKO-Certified

C007600 | U006200

Crinkle Jacket 100% Crinkle Turkish Cotton • One-Size Cold, delicate machine wash, hang to dry • Made in Turkey • Min 1

Cream IKI-CJ1

Black IKI-CJ2

C005600 | U004500

Crinkle Cardigan 100% Crinkle Cotton • One-Size Machine wash cold, hang to dry • Made in Turkey Min 1

Cream IKI-C1 19

New | All items are: 100% Pure Materials. OEKO-Certified

NEW COLOR DROP. The Beige Crinkle arrives May 1, 2024.

The other new products in this catalog arrive March 2023. The Beige Crinkle is a mid-season color drop, to refresh your collection for the high Spring-Summer selling season.

C005200 | U004200

Beige Crop Top IKI-T5 100% Crinkle Turkish Cotton One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

C006600 | U005300

Beige Boat Top IKI-TP4 100% Crinkle Turkish Cotton One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

C006600 | U005300

Beige Palazzo Pants IKI-P6 100% Crinkle Turkish Cotton One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

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New | All items are: 100% Pure Materials. OEKO-Certified

NEW COLOR DROP. The Beige Crinkle arrives May 1, 2024.

The other new products in this catalog arrive March 2023. The Beige Crinkle is a mid-season color drop, to refresh your collection for the high Spring-Summer selling season.

C005200 | U004200

Beige Keyhole Tank Top IKI-KT4 100% Crinkle Turkish Cotton One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

C006900 | U005500

Beige Strappy Dress IKI-SD4 100% Crinkle Turkish Cotton One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

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New | All items are: OEKO-Certified

C007600 | U006100

Striped Crinkle Cotton Jogger Pants IKI-LJP1 69% Crinkle Turkish cotton, 27% viscose, 4% linen One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

Introducing Striped Linen Crinkle Cotton, a new yarn-dyed fabric for the Crinkle family. This cotton-linen blend is similary soft, luxurious, and breathable as pure Crinkle Cotton, with low maintenance care without the need for ironing. This fabric has the presence of linen's structure in its cotton, and an interesting striped design that can be worn anywhere by anyone. A unique and versatile look for the new year.

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New | All items are: OEKO-Certified

C006200 | U004900

Striped Crinkle Cotton Crop Top IKI-LCT1 69% Crinkle Turkish cotton, 27% viscose, 4% linen One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

C007600 | U006100

Striped Crinkle Cotton Palazzo Pants IKI-LPP1 69% Crinkle Turkish cotton, 27% viscose, 4% linen One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

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New | All items are: OEKO-Certified

C007900 | U006300

Striped Crinkle Cotton Strappy Dress IKI-LSD1 69% Crinkle Turkish cotton, 27% viscose, 4% linen One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

C006000 | U004800

Striped Crinkle Cotton Keyhole Tank Top IKI-LTT1 69% Crinkle Turkish cotton, 27% viscose, 4% linen One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

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New | All items are: OEKO-Certified

C006500 | U005200

Striped Crinkle Cotton Shirt Blouse IKI-LSB1 69% Crinkle Turkish cotton, 27% viscose, 4% linen One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

C006000 | U004800

Striped Crinkle Cotton Shorts IKI-LSS1 69% Crinkle Turkish cotton, 27% viscose, 4% linen One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

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New | All items are: 100% Pure Materials. OEKO-Certified

C005400 | U004300

Royal Linen-Cotton Bandeau Top IKI-LBDT1 70% Turkish cotton, 30% linen One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

Introducing Linen + Cotton, a new undyed and garment dyed fabric. This pure cotton-linen material is structured but soft, luxurious and breathable, with low maintenance care without the need for ironing. This is a high end fabric, that feels exceptionally good on the skin and body, that will last forever.

C008200 | U006600

Royal Linen-Cotton Palazzo Pants IKI-LPP2 70% Turkish cotton, 30% linen One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

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New | All items are: 100% Pure Materials. OEKO-Certified

C005400 | U004300

Natural Linen-Cotton Bandeau Top IKI-LBDT3 70% Turkish cotton, 30% linen One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

C008200 | U006600

Natural Linen-Cotton Palazzo Pants IKI-LPP4 70% Turkish cotton, 30% linen One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

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New | All items are: 100% Pure Materials. OEKO-Certified

C006500 | U005200

Royal Linen-Cotton Tank Blouse IKI-LTB1 70% Turkish cotton, 30% linen One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

C006500 | U005200

Royal Linen-Cotton Shorts IKI-LSS2 70% Turkish cotton, 30% linen One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

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New | All items are: 100% Pure Materials. OEKO-Certified

C006500 | U005200

Natural Linen-Cotton Tank Blouse IKI-LTB3 70% Turkish cotton, 30% linen One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

C006500 | U005200

Natural Linen-Cotton Shorts IKI-LSS4 70% Turkish cotton, 30% linen One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

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Combed Turkish Cotton Combed cotton is one of the most sought-after materials in the textile industry due to its superior quality and numerous benefits. Combing is a process that involves removing any impurities or shorter fibers from the cotton, leaving only the long, strong fibers behind.

The result is a fabric that is softer, smoother, and more durable than regular cotton. Combed cotton also has a higher thread count and tighter weave, making it more resistant to pilling, tearing, and fading.

In addition to its durability, combed cotton is also highly absorbent and breathable, making it ideal for clothing and bedding. It allows air to circulate, keeping you cool in the summer and warm in the winter. Combed cotton also absorbs moisture, wicking away sweat from your body to keep you dry and comfortable.

Furthermore, combed cotton is hypoallergenic and gentle on sensitive skin, making it perfect for people with allergies or skin conditions. It is also easy to care for and maintain, requiring little to no ironing and holding its shape and color even after multiple washes.

Look for this symbol that indicates a product made with combed cotton:

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New |

Combed Cotton | All items are: 100% Pure Materials. OEKO-Certified

C007200 | U005700

Janie Dress TJD1 100% combed Turkish cotton One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

C003600 | U002850

Becky Cover-Up 100% Turkish cotton • One-Size Cold, delicate machine wash, hang to dry • Made in Turkey • Min 1

Black TAZ7

Grey TAZ8

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C003600 | U002850

Horizon Cover-Up TAZ1 100% Turkish cotton • One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

Sun Kissed Cover-Up TAZ2 100% Turkish cotton • One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

Serendipity Cover-Up TAZ3 50% linen, 50% combed Turkish cotton One-Size • Cold, delicate machine wash, hang to dry • Made in Turkey • Min 1

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Best Seller |

Combed Cotton | All items are: 100% Pure Materials. OEKO-Certified

New |

Combed Cotton | All items are: 100% Pure Materials. OEKO-Certified

C003900 | U003100

Sky Cover-Up TAZ9 100% combed Turkish cotton • One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

C005700 | U004600

Wander Cover-Up TAZ4 100% Turkish cotton • One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

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New |

C005800 | U004600

Seabreeze Cover-Up TAZ5 100% Turkish cotton • One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

C006200 | U004950

Westboro Waffle Zipped Hoodie TAP3 100% combed Turkish cotton • One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

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Combed Cotton | All items are: 100% Pure Materials. OEKO-Certified

Combed Cotton | All items are: 100% Pure Materials. OEKO-Certified

C006500 | U005200

Shoreline Poncho 100% combed Turkish cotton • One-Size Cold, delicate machine wash, hang to dry Made in Turkey • Min 1

Pebble TAP1

Sand TAP2

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New |

C002200 | U001800

Palm Leaf Clutch IBB-TC1 Palm leaves, cotton lining 6.5”H x 11”L w/ interior pocket @ 5”H x 6”L Clean with damp cloth, let air dry Made in Indonesia • Min 2

C002200 | U001800

Palm Leaf Tote IBB-TT1 Palm leaves 14”W x 14.5”H w/ 8” handle drop Clean with damp cloth, let air dry Made in Indonesia • Min 2

C002400 | U001900

Grey Floral 8” Circle Bali Bag IBB-86 V Rattan, recycled plastic, vegan leather, batik cotton lining 8” diameter w/ 21” strap length Clean with damp cloth, let air dry Made in Indonesia • Min 2

C002400 | U001900

Teal 8” Circle Bali Bag IBB-84 V Rattan, recycled plastic, vegan leather, batik cotton lining 8” diameter w/ 21” strap length Clean with damp cloth, let air dry Made in Indonesia • Min 2

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Best Seller |

100% Pure Materials |

Handmade |

Recycled Materials | V Vegan

C002400 | U001900

New |

Best Seller |

100% Pure Materials |

Handmade |

Recycled Materials | V Vegan

White 8” Circle Bali Bag IBB-85 V Rattan, recycled plastic, vegan leather, batik cotton lining 8” diameter w/ 21” strap length Clean with damp cloth, let air dry Made in Indonesia • Min 2

Tan 8” Circle Bali Bag IBB-81 V Rattan, vegan leather, batik cotton lining 8” diameter w/ 21” strap length Clean with damp cloth, let air dry Made in Indonesia • Min 2

IBB-82 V Rattan, vegan leather, batik cotton lining 8” diameter w/ 21” strap length Clean with damp cloth, let air dry Made in Indonesia • Min 2

@madsdelage

Caramel 8” Circle Bali Bag

IBB-83 V Rattan, recycled plastic, vegan leather, batik cotton lining 8” diameter w/ 21” strap length Clean with damp cloth, let air dry Made in Indonesia • Min 2

@unstoppable.mama

Black 8” Circle Bali Bag

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All items are: Handmade, Vegan C003200 | U002600

Caramel Crossbody Top Clasp Bali Bag IBB-CB1 Rattan, vegan leather, batik cotton lining 3”W x 8.5”L x 5”H x 22” handle drop Clean with damp cloth, let air dry Made in Indonesia • Min 2

C003200 | U002600

Caramel Half Moon Bali Bag IBB-HM1 Rattan, vegan leather, batik cotton lining 8”L x 3.5”W x 7”H w/ 51” strap, opening 3” x 8” Clean with damp cloth, let air dry Made in Indonesia • Min 2

Caramel Rectangle Bali Bag IBB-R1 Rattan, vegan leather, batik cotton lining 8.5”W x 5”H w/ 22” strap length Clean with damp cloth, let air dry Made in Indonesia • Min 2

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@casscrowe

C002800 | U002300

New | All items are: 100% Pure Materials. OEKO-Certified

C002400 | U001900

Bayside Towel 100% Turkish cotton • 35.4”W x 68.8”L Cold, delicate machine wash, hang to dry • Made in Turkey • Min 2

Silver TATP1

Sage TATP2

Nectarine TATP3

Beige TATP4 39

C002200 | U001750

Beach Break Towel 100% Turkish cotton • 37.4”W x 68.8”L Cold, delicate machine wash, hang to dry Made in Turkey • Min 2

Navy TATB1

Aquamarine TATB2

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New | All items are: 100% Pure Materials. OEKO-Certified

C002750 | U002200

New | All items are: 100% Pure Materials. OEKO-Certified

Richmond Road Waffle Towel 100% Turkish cotton • 31.5”W x 68.8”L Cold, delicate machine wash, hang to dry • Made in Turkey • Min 2

Grey TATN1

Tan TATN2

Mustard TATN3 41

C003700 | U002950

Striped Picnic Blanket 100% Turkish cotton • 59”W x 86.5”L Cold, delicate machine wash, hang to dry Made in Turkey • Min 2

Ash TATM1

Navy TATM2 42

New | All items are: 100% Pure Materials. OEKO-Certified

Ordering and Community Experience Customer Care We strive to reply to correspondence immediately, to ensure our customers get prompt and effective support.

We like, comment on, and share your photos on social, tag us using @pokolokoltd and we will engage!

We provide free access to our professional photography and video.

Poko Perks Do you sell online?

We can support your online channel with products descriptions, blog content, online events, social partnerships, and more.

Would you like us to visit your shop?

We have a team of sales reps who can come to you with a collection of samples.

Do you have a product request?

We are all about collaboration, and are open to any requests, changes, and ideas you’d like us to explore.

Nous sommes bilingues, avec emballage bilingue et soutien de marchandises bilingue.

We protect our brick/mortar partners by requiring minimum keystone from all online vendors.

How To Order Sales Rep We can direct you to one of our experienced reps in your territory.

Email orders@pokoloko.com

Poko’s marketing team is open to digital activations, online events, social partnerships, and more.

Fax 1 888 504 4124

All Poko products come with customized merchandising ranging from a recycled paper hang tag to a ribbon-tied product card. We provide complimentary postcards with our alpaca and Turkish products, and are open to making custom packaging for special projects.

Toll free phone 1 844 476 5656 Browse our catalogs online, and shop feature collections shopzio.com | pokoloko.com Customer Experience Rep Our office Pokos are here to assist!

Answers to FAQs

Social We’d love to connect on social for design inspiration and community building!

Our handle is @pokolokoltd on the following platforms:

We ship on average within 48 hours.

We accept direct deposit, cheque, credit card, Pay Pal, etransfer.

We welcome working with your preferred courier.

UPC codes available for all products.

Contact Please stay in touch! Our offices are open 9-5PM EST Monday-Friday.

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Poko Terms and Policies Orders

Overdue Accounts

Returns and Claims

Minimum first order $250.00.

Reorder is $200.00.

Should you wish to make any changes to your order please contact us by phone or email as soon as possible from the time the order was made.

Accounts more than 60 days past due will have Terms removed, and will be required to make immediate payment. Accounts that remain outstanding past 60 days may be subject to a collections agency or further action. Overdue accounts will be charged a 2% per month interest or 24% per year.

All claims and damages must be submitted with photos and emailed to Pokoloko within 14 days of receipt of the corresponding order. All returned items must be shipped back to Pokoloko within 30 days, with the customer responsible for the return shipping costs. Returns are subject to approval by Pokoloko and must be received in sellable condition.

First Time American Customers In order to process any order to the USA, we must have a tax ID number for the customer at the time of order.

Customs requires us to provide a tax ID number for each shipment we send from Canada to the USA.

A 20% restocking fee will be applied to the returned product(s). If you have concerns regarding the quality of any Poko products, and/or any damages, errors, or other types of concerns, please contact us within 14 days of receiving your order - we are here to ensure you have an amazing experience!

Shipping

Handcrafted Products

All orders are shipped FOB from our warehouse in Gatineau, Quebec, Canada.

Will vary in size, colour, and finish.

Orders should reflect the minimum quantity per our current published catalogs. Pokoloko prices listed herein are valid until the next catalog release; however, due to market factors outside of our control, published prices may be adjusted prior to this date.

Backorders If less than 15% of the order is unavailable we will ship as is and backorder the remaining items.

Pokoloko will make reasonable attempts to contact customers to communicate what may not be available from their orders, but will then ship and back order the unavailable products unless otherwise directed by the customer.

Pokoloko will contact customers when back ordered items are restocked to confirm shipping details.

Payment Terms We accept VISA, MasterCard and American Express (AMEX in Canada only), EMT, EFT (direct deposit), cheque, and PayPal. All opening orders must be prepaid by credit card, EMT, EFT (direct deposit), or PayPal (no cheques).

A $25 fee will be charged for any returned cheques due to insufficient funds.

If you would like to apply for payment terms please contact your Pokoloko rep or orders@pokoloko.com for a credit reference form.

Submit completed credit reference forms to orders@pokoloko.com or your Pokoloko rep. Net 30 payment terms may be granted upon approval of credit application.

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All orders are shipped Canpar, Canada Post or UPS unless specified otherwise.

Special routing instructions must be provided at the time of order, otherwise, Pokoloko will ship at their own discretion.

Customers who refuse a shipment will be responsible for the cost of both outbound and inbound freight and a 20% restocking fee.

Pokoloko has a 24-48 hour shipment turn around time for all in-stock products, except during high season where delays may be experienced due to the high volume of orders.

Once an order has been delivered to the customer’s correct address, with proof of delivery signed by the customer, the package is no longer the responsibility of Pokoloko, it is the responsibility of the customer. If the package becomes lost by the customer after signed proof of reception, the customer is still expected to pay Pokoloko for their order, as the loss is the responsibility of the customer.

Poko products are one-of-kind and made by artisans, subtle variation makes each Poko product unique.

Cancelling Orders We understand that sometimes your plans will need to change.

Please submit any requests for order cancellations at least 1 week before the order’s ship date. Orders cancelled after the order is processed at the Poko warehouse, and/or shipped, will be subject to a 20% restocking fee and applicable freight charges. Orders refused and returned to the Poko warehouse will be subject to a 20% restocking fee and applicable freight charges.

@solanacrowe

Toll Free: 1 844 476 5656

Fax: 1 888 504 4124

Ottawa-Gatineau, Canada

orders@pokoloko.com

@pokolokoltd

Pokoloko.com