Service Guide & Shipping
A
guide to using our POD service & delivery costs
Interactive Menu
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2. Our Production Facilities
3. UK & EU Shippping
4. Additional Services
1. Service Level Agreement (SLA) Information
1. Service Level Agreement (SLA) Information
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What is a Service Level Agreement (SLA)
A Service Level Agreement (SLA) is an agreed period of time between a supplier and a client in which the supplier must complete the agreed services for the client.
How our SLA works
Our SLA is 2 business days for Stocked products and 3 business days for Non Stocked. The SLA starts on the first business day on or after an order is received by T Shirt and Sons (day zero). That order must be Shipped within 2 business days later.
Business days do not include Bank Holidays, weekends or any National Holidays in the country of production.
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2. Our Production Facilities
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Production Facilities
T Shirt & Sons have been a globally respected name in the printing industry for over 30 years. From our roots in screen printing, we have become leaders of innovation in the print-on-demand industry with production facilities in the UK & mainland Europe.
Kornit Digital Printing Machines
We use a fleet of Kornit digital printers that print directly onto fabric, creating bespoke designs at the most efficient speed and quality. DTG (Direct-to-garment) allows for low cost, single run orders with the ability to reproduce photographic images and complex designs using a wide range of colours.
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3. UK & EU SHIPPING
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*Shipping Prices are excluding VAT
All new accounts will be set up with Standard Tracked Shipping unless advised otherwise
T SHIRT & SONS 2023 8 T Shirts UK £2.95 £4.95 £6.99 £1.30 DE/FR/Benelux £3.49 £9.49 £14.75 £1.30 Rest of Europe £3.75 £10.85 £16.95 £1.30 USA £3.95 £8.85 £16.95 £1.30 Rest of World £4.95 £13.95 £39.99 £1.30 Hoodie/Bottle/Mug UK £3.95 £4.95 £6.99 £1.30 DE/FR/Benelux £4.49 £10.49 £14.75 £1.30 Rest of Europe £5.49 £11.49 £16.95 £1.30 USA £8.95 £18.95 £16.95 £1.30 Rest of World £8.49 £24.95 £39.99 £1.30
NAME DESTINATION STANDARD STANDARD TRACKED EXPRESS ADDITIONAL ITEMS
PRODUCT
DELIVERY AIMS (in working days) - Standard Tracked service
Days Africa & Asia 5-7 Days
Central & South America 5-7 Days
Far East & Australasia
5-7 Days
Zone Priority UK 2 Days Europe EU 3-5 Days Europe - Non EU 3-5
North America 5-7
5-7
Days
Days Middle East
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4. Additional Services
Neck Labels
We offer Screen printed custom neck labels that are printed inside the collar of the garment with your logo, size and washing instructions. A set up fee and minimum order is required for this service:
Set-up Fee: £25 + VAT
Minimum Order Quantity: 20 sheets (£2 + VAT per sheet)
Application: £0.50 per garment
Additionally our production can sew in your custom made neck labels.
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Swing Tags
We can attach swing tags to garments - customers to provide. This is a free application service we provide at no additional charge.
Branded Delivery Slips & Packaging
If you would like to use your own branded packaging, customers can provide us with delivery slips and packaging, that we then use to dispatch all of your orders. This service is available free-of-charge.
Bulk Ordering
We offer bulk ordering on all our products for both digital and screen printing. Please contact our Business Development team, if you would like more information about this service.
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