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Issue 4 2017


The chamber view



The results are in






A junction too far?


ith the public consultation on the Lancing to Durrington stretch of the A27 being held during production of this issue, the Connect team felt that the proposed road changes had to be the lead editorial focus. Every single person, living in, working in or even just passing through the area will be seriously affected by the proposed roadworks for up to five years, so it’s imperative that our business community stands up and is counted - and that means you! We also introduce our friendly Chamber Ambassadors as the people you should you look out for at our events. They can answer questions, point you in the right direction and generally help out. Plus there’s our regular features, our Events calendar and a look at what Tina and the team have been up to. Want to contribute? Email your blog or idea to us via info@worthingandadurchamber.co.uk we really do love hearing from you. Enjoy and have a successful next few weeks!


Cover photo by Martin Bloomfield

PUBLISHERS Maarten Hoffmann maarten@platinumbusinessmagazine.com Ian Trevett ian@platinumbusinessmagazine.com THE PLATINUM PUBLISHING GROUP Tel: 07966 244046 Tel: 07989 970804 Mail: info@platinumbusinessmagazine.com Web: www.platinumbusinessmagazine.com Chamber Editorial Team: Tracie Davey, Kelly O’Haire, Clive Spring, Peter Noone, Tina Tilley Contact: info@worthingandadurchamber.co.uk Photography: www.bloomfieldigital.co.uk


AT A GLANCE 5 6 9 10 11 12 15 16 17 19 20 21 22 24 28 31 32 34 35 36 38 39 41 42 43 44 45 46 48 49 50

The President’s View Meet our Chamber Ambassadors Did you Know? Seaside Superstore in Sight Road Wars All you need to know about change of use to Commercial Property Adur & Worthing Business Awards - Enter Now! Don’t get stung when selling your company Five deadly e-commerce mistakes Apprenticeships make things happen Developing tomorrow’s talent today Lancing College: Open Days Lloyds at the Loom Business Travel - Dusseldorf The A27 The Rampion Windfarm Motoring Better Business Show 2018 Flexible Volunteering New Members GDPR - the race is on Charity spotlight on Dementia Friends How to invest in Property Forward Steps Wiseup2 A Year in the Life - Bloomfield Digital The Big Survey Chamber Diary Peer Mentoring Worldwide Opportunity Knocks Spotlight on...

ADVERTISING and SPONSORSHIP Lesley Alcock Business Development Director Tel: 07767 613707 Mail: lesley@platinumbusinessmagazine.com Head Designer: Amanda Harrington Travel Editor: Rose Dykins Sub Editor: Kate Morton Food Editor: Amanda Menahem All rights reserved. The views expressed in this publication are not necessarily those of the publisher. The publisher cannot accept responsibility for any errors or omissions relating to advertising or editorial. The publisher reserves the right to change or amend any competitions or prizes offered. No part of this publication may be reproduced without prior written consent from the publisher. No responsibility is taken for unsolicited materials or the return of these materials whilst in transit. Worthing and Adur CONNECT magazine is published and owned by The Platinum Publishing Group.



Join us for a glittering evening of celebration at Worthing Pavilion

10 NOVEMBER 2017

Chamber President

The President’s view


s you will see from the content of this edition of Connect, Worthing and Adur have some pretty serious issues to deal with starting with the A27 consultation. I hope all members of the Chamber will get to grips with what is on offer and hopefully support the Chamber in its bid to procure a long-term solution if possible in concert with other local groups. Another issue that has hit the headlines recently is the proposed redundancy programme taking place at the GSK plant in Worthing. The figure published by GSK suggests that there will be something around 246 job losses over a four-year period from the Worthing plant. This is obviously disappointing and upsetting for the families involved, however I think there remains much to be cheerful about. Firstly, in relation to Worthing and subsequent statements by GSK, I hope we can be fairly optimistic about the plant’s future given the level of investment that has gone into it over the last few years. The skills that have been developed within the Worthing workforce at GSK will be hard to find elsewhere and despite the job losses over 400 local jobs remain. For those unlucky enough to have to accept redundancy, there is plenty of evidence to suggest that they should be able secure good quality jobs locally elsewhere. Unemployment rates in this part of the world are extremely low in any event. In addition, in a yet to be published survey of manufacturing and engineering businesses, over a quarter of businesses in this area have already lost, or believe they will lose staff, who are working here because of the free movement of labour rules. In other words, they are citizens of the EU who have chosen to work in the UK but now wish to leave, either because they are concerned about the post Brexit environment or because £sterling has lost so much of its value against the €Euro since the Brexit vote. Perhaps then, sad as it is, GSK’s loss will benefit other employers locally and the Chamber stands ready to help in any way it can.

Chris Coopey



Meet our Chamber Ambassadors What a wonderful team of volunteers! The Chamber Ambassador role was created to recognise members who go that extra mile to support and promote the Chamber at every opportunity. The Ambassadors are committed to improving communication within the Chamber and will be present at events to welcome all members and guests, answer any questions and listen to your suggestions.

Ambassador Profiles LEAD AMBASSADOR KATE HONEY MINT DESIGN STUDIO Mint create, develop and coordinate branding, website, promotional print and marketing.  We combine creative graphic design, solid technical expertise and great service. We also have the brand new, Mobile Design Studio. As Lead Ambassador I want to help us become an effective and proactive group. The Chamber offers a comprehensive range of activities and events Our objective will be to offer our support by keeping current members informed and engaged, and making new members feel welcome.

JANET SCOTT FUTURE OPTIONS RECRUITMENT Janet is Business Manager of Future Options Recruitment, which launched in 2016 recruiting on-site for the parent company, Future Form Modular, in Shoreham. I was honoured to be asked to be an Ambassador as it gives me the


opportunity to meet likeminded business individuals and to share knowledge. I’d like to assist with recruiting new members and open up new business channels wherever possible.

CLIVE SPRING – YOOHOO CREATIVE With over 30 years experience in graphic design for marketing I run Yoohoo Creative, a brand agency established in 1997. As an Ambassador I get to help support local companies by sharing my business experience and to guide small businesses to get the most from being a Chamber member.

STEVE HOBBS - WARNES PROJECTS Warnes has been trading for nearly eleven years and most of our work has been in London, we are a local company so looked to the chamber to help introduce ourselves locally. This had a very positive effect and we have since completed some exciting projects in Worthing and the surrounding area, I am

Ambassadors very keen to demonstrate the benefit of the Chamber membership as an ambassador I am happy to help in any way new and existing members.

MARK OWEN – MOCHA FURNITURE Mark owns Mocha Furniture, based in Worthing who are experts in supplying commercial furniture solutions for office, hospitality and leisure premises.

ANT TYLER - ADUR DESIGN Ant is a creative web designer/ developer and website specialist with extensive commercial experience. Ant owns and runs Adur Design and works with modern, user friendly systems such as WordPress. As an Ambassador Ant is using his skills to help the Chamber website become more user friendly, mobile friendly and interactive with its members which in turn will increase opportunities for members and be a portal for information.

SARAH GRINNELL CHANTLER KENT INVESTMENTS Sarah is an Independent Financial Advisor who works with you to assess your current and future financial goals Sarah joined the Chamber to network within Worthing and have the opportunity to meet like-minded people. As an Ambassador, Sarah hopes to help new and current members do the same.

MARTIN SMITH - MARTIN SMITH LEARNING AND DEVELOPMENT LTD Martin is a Management Trainer and Executive Coach working with business leaders to develop their management and business communication skills to help increase performance. As an Ambassador Martin ensures a warm welcome at events he attends, hopefully taking any ‘fear’ out of networking for the first time.

As an Ambassador I will provide a friendly face and ensure all new members feel welcomed, comfortable and included. Nothing worse than standing alone at an event whilst it goes on around you!

MARTIN BLOOMFIELD – BLOOMFIELD DIGITAL An award-winning team supplying visual content, stills, moving or animated images for websites, print or social media. Based in Lancing with a fully equipped studio and a Google Trusted Street View Photo Agency. The Chamber helped me immensely from training, exhibitions to networking events.  Having taken a proactive stance with the Chamber, I’m happy to advise new and prospective members on getting the best from their membership.   

HELEN VANE – GOGECKO I started GoGecko Just over a year ago as a high touch recruitment consultancy providing a personal service across Sussex. The Chamber has been an integral part of my business providing advice, support and guidance. I’m proud to be an ambassador to help spread the word, support new members and be part of a fantastic business community. 


Ambassadors GARRY ETTRIDGE – BOOM CREDIT UNION Being an ambassador, Garry Hopes to introduce more businesses to the chamber and help them integrate quickly, making the most of the benefits on offer. Garry is an experienced business advisor and trainer committed to helping as many businesses as he can to start, survive and succeed

negotiating. I’ve been a member of the Chamber for nine years and served on the Executive Committee and being an Ambassador I intend to further and maintain our position as the premier ‘Voice of Business’.

SHEILA BAILEY - WILLOW PRIVATE FINANCE I am a self-employed independent mortgage and protection adviser who prides myself on first class customer service offering the right financial advice for local people and businesses. By being an ambassador I aim to help new members integrate into the Chamber.

MIKKI HARRIS MOMENTUM BUSINESS SUPPORT LTD I’ve worked for small local businesses and some of the world’s largest corporates, refining my administration, training, projects, research and management skills along the way. I launched MOMENTUM to provide these roles and (many!) more for SME’s, in a flexible, cost effective and efficient way. As an Ambassador, with the support of the Chamber network, I am passionate about helping other small business owners like me grow and develop.

PETER WOOD - EAT FOOD LOVE FOOD Peter owns Eat Food Love Food - providing catering for corporate and private clients with a strong belief in buying local and only using the best, additive free produce. Peter has won many food awards. As an Ambassador I enjoy the added contact with members and the opportunities that this affords. I’m also on the Events committee.

TONY CANDLER - ANTHONY CANDLER & ASSOCIATES I own Anthony Candler & Associates, working as a SFEDI accredited business adviser, offering business training, particularly in leadership and management, selling and


PHIL BRISTOW - NSURE CHARTERED INSURANCE BROKERS As the only Chartered Insurance Brokers in West Sussex, this demonstrates our commitment to professionalism, ethical practice and recognising standards of knowledge and capability. It is vital that local businesses support and assist each other with knowledge and best practice and I am very happy to be actively involved with the Chamber.

JULES HALLIDAY Jules is a Career Specialist based in Worthing with over 25 years’ experience in recruitment, training and management, Jules develops individuals and businesses to reach their very best. For me, the best thing about being an ambassador is meeting and welcoming new and prospective members. It can sometimes be intimidating walking into a room full of strangers. We are here to support.

Did you Know?

Did you Know? California Dreaming for B&W - One of our most global local businesses, Bowers & Wilkins, started in Worthing in 1966 , has been sold to a Californian based company. Eva Automation Inc. is a Silicon Valley, California-based technology company that is reimagining the home entertainment experience. EVA is dedicated to creating simpler and better ways for people to enjoy the products they love. Bowers & Wilkins currently have a large factory in Worthing and a world renowned research facility in Steyning. An official statement said that ‘they will continue to sell its current range of products - and in time new ones - under the Bowers & Wilkins brand name.’ The Chamber certainly looks forward to the company continuing its success as a major employer in the local area.

Chamber Secrets! - The Worthing and Adur Chamber has a small dedicated team constantly working for its members, but how many businesses does the team actually connect with each month? Well we’ve crunched the numbers and worked out that it’s an average of 258 per month! So next time you’re looking to find a particular new contact locally, why not start by asking the Chamber team? They are sure to know someone!

Worthing Right Now! - The newly spray painted Grafton Road carpark in Worthing is the third instalment of, Chamber member, ECE Architecture’s commitment to give public art to the town in partnership with the Council. It all started with a mirrored beach hut in 2015, followed by coloured doorways last summer, but this year brightening up what was a concrete eyesore has taken things to a whole new level. Called ‘Supergraphics’ the artwork spells out the words ‘right now’ which is actually an anagram of ‘Worthing’. Love it or hate it, you have to agree that it’s definitely got everyone talking!


Adur & Worthing Councils

Seaside Superstore in Sight


eople are being urged to have their say on plans to build 600 homes and a new IKEA superstore in Lancing. Adur District Council has received the proposal from New Monks Farm Development, which is a subsidiary of Brighton & Hove Albion FC, for the New Monks Farm site. In addition to the homes and superstore, the application also includes the planned creation of a new roundabout on the A27, a country park and school/community hub. Members of the public and businesses have until the end of September to have their say on the plans, with councillors making a decision later this year. More than 1,200 letters informing local residents have been sent out to residents in Lancing and Shoreham asking for their views on the application for the site. The full set of plans and supporting documents is also being uploaded onto the Adur and Worthing Councils’ website, while a full hard copy will also available at the Shoreham Centre, Pond Road. James Appleton, Adur and Worthing Councils’ Head of Planning and Development, said: “This is a complex detailed planning application which will affect thousands of people across Adur and beyond. For that reason, we are determined to allow as many as possible to see and comment on the proposal. As a result, we have extended the time that people can comment on the application from the usual three weeks to eight.

1,200 pages long. It is described as a hybrid, which means some aspects are for full permission; while others are for outline, which requires a further detailed application at a later date. An illustrative masterplan brings the whole development together. It includes plans for: • 250 residential dwellings (full application) • 350 residential dwellings (outline application) • 32,900sqm of IKEA store (outline) • Relocation of travellers site with an additional two pitches (full) • N ew A27 Roundabout at Sussex Pad junction, with associated access roads (full) • 28 hectares of Country Park (full) • Two football pitches for Brighton & Hove Albion training ground (full) • School and community hub (outline) The residential part of the plan will include 30% affordable homes, which is in line with Adur District Council’s housing policy. The creation of a new roundabout replacing the Sussex Pad traffic light junction is separate to the ongoing A27 consultation run by Highways England, which includes alterations to the Grinstead Lane roundabout in Lancing. If approved, developers believe work could start on the site by 2019.

“All of these comments will then be taken on board before the council takes a decision on the application, possibly before the end of the year depending on when the council Artists impression of New Monks receives the inspector’s Farm development full report on Adur’s emerging Local Plan.” The application for the site, located between the east of the Mash Barn estate and to the north of Brighton & Hove Albion’s training ground and next to Shoreham Airport, is


Adur & Worthing Councils

Road Wars


he leaders of Adur and Worthing councils have expressed disappointment at proposals for improvements to the A27 with one likening them to “rearranging the deckchairs on the Titanic”. Highways England published the details of its proposed improvement scheme for the stretch of the road through Worthing and Lancing in July. The £69m option dismisses radical solutions such as underpasses and flyovers in favour of more modest improvements to six junctions between Durrington Hill and the Lancing Manor roundabout. Highways England’s own scoring system points to no ‘significant benefits’ achieved by the scheme. Neil Parkin, leader of Adur District Council said: “We need to continue to grow our economies and are being asked by government to build hundreds more houses yet we need the transport infrastructure to do so. “As far as that infrastructure is concerned Highways England have just rearranged the deckchairs on the Titanic with these proposals.” Dan Humphreys, leader of Worthing Borough Council, said: “I am disappointed by these modest proposals which by Highways England’s own assessments only knock between three and five minutes off journey times. “I think residents will justifiably be disappointed by the lack of information Highways England give in their consultation to back up why they have gone for this proposal and discounted research in to other options.” The Highways England consultation ends on 12th September 2017 with two years of construction expected to start in 2020 if the scheme is approved.

Above: Cllr Alex Harman, Cllr Keith Bickers and Lynette Bickers (l to r) at the new Windsor Lawns shelter

A revamped rotunda is set to give visitors to the Sussex seaside a bright new welcome. The Windsor Lawns Shelter on Worthing promenade has stood run-down and dilapidated for the last four years. But, thanks to a £53,000 refurbishment by Worthing Borough Council, the shelter has been given a makeover to ensure people of all ages can enjoy the sea air whatever the weather. Those behind the refurbishment believe it will act as a gateway in welcoming people to the east end of the town's seafront. Councillor Kevin Jenkins, Worthing Borough Council's executive member for regeneration, said: “We welcome the refurbishment of the shelter. It is a part of the town's heritage and it's another example of the council taking care of this for future generations. I’m sure it will become a popular place for people to sit and enjoy the seafront for this summer and beyond.”



All You Need To Know About… Change of use for commercial property


n today’s volatile economic climate, the ability to make changes quickly to adapt to shifting circumstances is a vital attribute for both commercial landlords and business owners. Being able to change the use of your commercial premises allows for greater flexibility on who can tenant the property and how it can be used.

Establishing whether planning permission is required The first step in the change of use process is to establish whether planning permission is required. There is a basic requirement for planning permission to be obtained if there is a material change of use of any building or land. What constitutes ‘material change’ is decided on a case by case basis by individual local authorities (or the Courts if the matter is disputed). To establish if planning permission is required, landlords need to start by consulting the Town and Country Planning (Use Classes) Order 1987 which sets out 15 different use classes for commercial premises. The categories are as follows: • A1 Shops - there are 11 subcategories ranging from the retail sale of goods (but not hot food) to (in England) an internet café.

development of products or processes and for any industrial process. • B2 General industrial - use for industrial process other than one falling within class B1 • B8 Storage or distribution - use for storage or as a distribution centre • C1 Hotels - use as a hotel, boarding or guest house where no significant element of care is provided • C2 Residential institutions - including use for the provision of residential accommodation and care, as a hospital or nursing home and as a residential school, college or training centre • C2A Secure residential institutions • C3 Dwellinghouses - use as a dwellinghouse in single occupation, or by not more than six residents living together as a single household

• A3 Restaurants and cafes - use for the sale of food or drink for consumption ‘on’ the premises

• C4 Houses in multiple occupation - small shared dwelling houses occupied by between three and six unrelated individuals, as their only or main residence, who share basic amenities such as a kitchen or bathroom.

• A4 Drinking establishments - use as a public house, wine bar or other drinking establishment (but not a night club)

• D1 Non-residential institutions – such as clinics, health centres, crèches, day nurseries, schools, art galleries

• A5 Hot food takeaways - use for the sale of hot food for consumption ‘off’ the premises

• D2 Assembly and leisure – for example cinemas, music and concert halls, bingo and dance halls (but not night clubs) and swimming baths

• A2 Financial and Professional Services

• B1 Business - there are three subcategories, including an office falling outside A2, research and


Planning If the change of use falls within the same category, planning permission is not required. For example, if you wish to turn your existing furniture shop into a florist, planning permission would not be required as both fall under Category A1 – Shops. Planning permission may also not be required if the changes to the property fall under ‘permitted development’ under the General Permitted Development Order 1995. Under this order, changes of use between certain classes, such as Class A3 (restaurants and cafes) to A2 (financial and professional services) is permitted. If the change you plan to make is minor, you may be tempted to skip applying for planning permission however this is a mistake that could cost you thousands, as a local authority can demand you remove or rectify any changes made without consent. The best strategy is to take legal advise to establish if the changes you plan to make will require planning permission to be applied for.

Applying for planning permission Either the tenant or landlord can apply for planning permission. The applicable forms are available on your local Planning Authority website. There are several aspects you will need to consider before and during your submission.

Does a tenant need the landlord’s permission?

will be required. An application for outline planning permission will result in a quick decision on the general principles on how the site will be developed but is subject to conditions requiring the subsequent approval of one or more ‘reserved matters’ which are defined in Article 2 of the Town and Country Planning (Development Management Procedure) (England) Order 2015.

Can planning permission be changed once granted? Known as the ‘rachet effect’, once planning permission is granted, it cannot be reversed without going through the entire planning process again. Landlords need to be particularly aware of this, especially when granting permission on a relatively short term lease.

Get legal advice before making changes Whether you are a tenant or a landlord, it is imperative that you seek legal advice before making any changes to the use of your commercial property. A planning breach in itself is not illegal and the local authority will often permit a retrospective application where planning permission has not been sought. However, proceeding with a previously rejected development can result in a local authority issuing an enforcement notice requiring you to put things back as they were.

The lease agreement is likely to restrict the use of the property specific purpose, and a landlord is under no obligation to grant a tenant permission to change the use of the property. If they do grant consent, there may be a covenant in the lease which provides them with the right to be financially compensated by the tenant for any loss of value and cost relating to the change of use application.

Bennett Griffin are award winning solicitors based in West Sussex with offices in central Worthing and Ferring. Our experienced and specialist solicitors offer a comprehensive service and our commercial property department is able to advise in relation to all landlord and tenant matters.

Should the application be an outline planning permission application or a full planning permission application?

The information contained in this article is for general guidance only and is not intended to be legal advice. Professional advice should always be taken on the application of the law in any particular situation.

Please contact us on 01903 229999 or by email info@bennett-griffin.co.uk.

A lot depends on how fast you want the application to go through. An application for full planning permission will require you to make a complete submission; however, once the decision is made, no further engagement with the local planning authority


Passionate about your business

Our services include: Audit and advisory Accountancy and bookkeeping Tax returns and planning Wealth management

Contact us: 01903 234094 info@carpenterbox.com www.carpenterbox.com

Business Awards

Enter Now! Adur & Worthing Business Awards 2017


he Adur & Worthing Business Awards is now one of the best highlights of the business year. If you haven’t attended, entered or nominated someone then you need to start and what better way than joining in with the 10th anniversary of our fantastic awards. Businesses are invited to enter these awards which offer 18 categories to choose from, all designed to recognise successes and achievements across various industries, you are sure to find one that matches your business achievements. Why not consider nominating a client or one of your favourite local companies. Take a look at the categories and get involved!

How to enter or nominate Entering and nominating is easy, just go to www. awbawards.com and complete the online form. The deadline for entries and nominations is 5pm on 11 September 2017. The awards ceremony will be held on Friday 10th November at the Pavilion Theatre, Worthing.

AWARD CATEGORIES • Start-Up • Small Business • Medium Business • Large Business • Business Personality • Lifetime Achievement • Manufacturing & Engineering • Young Achiever • Customer Service • Hospitality, Tourism & Leisure • Innovation • Green Business • Retailer • Place to Eat and/or Drink • Training & Development • Building & Construction • Business in the Community • Overall Business of the Year



Don’t get stung when selling your company!


any who are thinking of selling their company assume that they will automatically be rewarded with a big pay off and only incur a 10% tax on the sale. However, securing this low rate of Capital Gains Tax (CGT) is not guaranteed. The 10% rate of CGT is available if what is being sold qualifies for entrepreneurs’ relief (ER). If ER is not available then the rate of CGT to be applied is likely to be 20% – so understanding how to secure this valuable relief is essential for the exiting entrepreneur. So what can you do to ensure that, when you sell your shares, you will be able to claim ER on the sale? Here are some pointers as to the action you can take:

Ensure that your company is a qualifying trading company. If your company has invested any surplus profits into investments such as property, then HMRC could consider this to be a significant non-trading activity and deny ER. What is defined as a significant nontrading activity is not set out in law, but is set out in guidance and is very subjective, so it’s best to get specific advice.

Ensure that all shareholders qualify. In order to qualify for ER, all shareholders need to own 5% of the ordinary share capital of the company and also have at least 5% of the voting rights. They must also be officers or employees of the company. These conditions need to have been satisfied for a period of at least 12 months before the sale. Therefore they need to be considered sooner rather than later.


Be careful when receiving non-cash sale consideration. If you receive shares in the purchasing company then those new shares will need to also satisfy the conditions to qualify for entrepreneurs’ relief. You also need to be careful if receiving loan notes. This is because loan notes are not shares and therefore do not qualify for ER.

Offer staff an equity incentive that will qualify for ER. It is a great incentive to staff to allow them to participate in the upside of any increase to the value of the company. The best way of doing this is generally by way of a share option scheme. The share scheme most often adopted is the Enterprise Management Incentive (EMI). EMI is an option scheme that is approved by HMRC and this allows employees to acquire shares without there being a charge to income tax. For shares acquired under EMI options that were issued more than a year ago, there is no requirement to hold the shares for a period of 1 year and will qualify for ER irrespective of the size of the holding. If you are considering a sale then you will need to assess whether you will obtain ER. The majority of companies will certainly qualify. However, it is always worth asking yourself, “What rate of tax will I pay when I sell up?” If you want to keep up with our regular updates around business tax, visit our website: www. carpenterbox.com


Five deadly e-commerce mistakes by Chris Painter, Managing Director of PixelbyPixel


unning an ecommerce store is like conducting an orchestra. Without the bow tie. There are many components you need to wave your wand at. Here are five common mistakes.

1. No data capture You’re not collecting emails? That’s like a magpie not collecting sparkly things for its nest. Email is a massive revenue driver. Every pound you spend generates nearly £40 in ROI. Encourage visitors to sign up for your musings with an email lightbox or popup with a special offer, like a discount code. Or offer something else of value, like an industry guide book. Then peck away at your audience’s brains until they’re finally on their knees, sobbing, and buy something. Alternatively, you can starve. Your call.

2. No post-sales nurturing So you got an order. Well done. So, what now? You ignore your new customer and sort of assume they might come back when they’re ready, right? Wrong. You need to butter them up, play gentle music and light some candles. You can do this by following up with their feedback and bombarding them with email. You do this because a repeat customer’s sixth purchase is around 40% higher than their first. And because you enjoy seeing your children in clothing.

4. Insufficient product detail Website photos fuzzier than Fuzzy Bear’s fuzzy top lip shot on a noughties camera phone? Website content just a couple of bullet points offering unappealing stats? You’ve probably not made a sale since Bruce Willis had a quiff. Poor images and content are like asking your competitor to be your sales guy. Detailed product descriptions written with benefits in mind and plenty of sharp, optimised images are the way to go. Better still, use video.

5. No USP What, you have no USP? Maybe this business thing isn’t for you. Had you considered crochet? Your USP (Unique Selling Point) is what makes you different, and different is always good. Unless you’re Rylan Clark. How does your product solve a specific problem for a particular target market? Make it clear on your website, otherwise visitors have no reason to buy from you instead of the competition.

3. Messing up your shipping Amazon Prime has a lot to answer for. Folks’ expectations on delivery are higher than a giraffe’s hat. You might not be able to ship for free, but you still need to make your offer attainable. Keep things realistic. If your average product costs £8 but free shipping starts at £80, you can’t expect customers to buy ten products to get the free deal.


Apprenticeships at the MET It’s not too late to sign up for September day release No appointment necessary, just drop in at the Broadwater campus Chose from the following qualifications:                  

Accounting Decorative Finishing & Industrial Painting Digital Marketing Electrical & Electronic Engineering Electrical Installation Hairdressing Heavy Vehicle IT Application Specialist IT, Software, Web & Telecoms Professionals Light Vehicle Maintenance Operations Mechanical Mechanical Maintenance Performing Engineering Operations Plumbing Professional Cookery Travel & Tourism Wood Occupations

And these work-based qualifications:               

  

Adult Social Care Business & Administration Children & Young People's Workforce Customer Service Early Years Educator Food & Beverage Services General Adult Social Care Health Clinical Healthcare Support Hospitality Services Hospitality Supervision & Leadership Leadership & Management Management Project Management Sales & Telesales Senior Warehouse Person/Team Leader Sustainable Resource Management Team Leading Warehouse Operative

For further information, please contact Business Solutions on:  (01903) 273 732  business.solutions@nbcol.ac.uk  www.northbrook.ac.uk/BusinessSolutions  Northbrook Metropolitan College, Broadwater Campus, Broadwater Road, Worthing, West Sussex, BN14 8HJ


Apprentices make things happen


ow more than ever, it is time to plan for the future. There are many reasons why Apprentices are good for your business and why Northbrook MET has amongst the highest success rates for Apprentices in Sussex. Apprentices are motivated individuals that can make a real contribution to your business as valued members of staff from day one. By training an Apprentice you can fill any skills gaps within your workforce, having direct relevance to your business. The Business Development team at Northbrook MET can help you find the right Apprentice for your business, across a wide range of industries, and will support you both with frequent feedback on progress. There are financial incentives for employing a young Apprentice. If you employ 49 people or less, the Government will pay all of the Apprenticeship training costs should your Apprentice be: • new to your company and aged between 16 and 18 years old at the start of their Apprenticeship (enrolment) • aged between 19 and 24 years and who have an education, health and care plan provided by the local authority • aged between 19 and 24 years and who have been in the care of the local authority Employers of all sizes are also eligible for a £1,000 incentive for employing an Apprentice between 16 and 18 years. Employers of Apprentices under the age of 25 years are no longer required to pay secondary Class 1 National Insurance contributions.

Why should you choose Northbrook Metropolitan College? • Top in Sussex for Timely achievement for Apprentices, all ages and all Levels • 99% employer satisfaction

Here’s what some of our customers have said: “The experience and willingness of all of the staff at Northbrook MET that we came into contact with has made our decision to employ an IT Apprentice one of the best we’ve ever made.”  Alan Busby – Fireco Ltd “When it comes to finding and hiring an apprentice, there are lots of organisations that talk a good game and we’ve tried a few, but Northbrook MET makes it happen. They have supplied us with really great apprentices, some of whom have gone on to join us full-time following the completion of their course.”  Molokini Marketing Ltd “We had a number of Apprenticeship providers contact us and want us to take an Apprentice but did not give details on how it really worked, other than sending endless emails. Northbrook MET contacted us and took time to not only explain the process and benefits but also some funding we could be entitled to. Whenever we had a question Northbrook MET were on hand to answer in a timely and professional manner. They made a daunting experience as easy as possible. We cannot recommend Northbrook MET enough to anybody else looking to employ an Apprentice.”  Tim Jacks – Jacks and Jones Estate Agents

However, you do need to pay your Apprentice at least the minimum Apprenticeship wage of £3.50 per hour in their first year, although many employers pay more. In addition you must also pay for your Apprentice whilst they are training, including any day release for training in College.


Work Experience

Developing tomorrow’s talent today High-quality employees are not easy to find, so for business leaders the idea of a pool of local talent is an appealing one. But how does talent develop and where does it come from?


hile learning and experience come from doing the job, many of the skills employers look for are developed much earlier. At school in fact. Exposing students to the work environment at an early stage is essential for developing tomorrow’s employees and by becoming a business partner you can play a part too. By offering work experience placements you can benefit by: • helping to develop a strong work ethic • promoting your company in the local community • connecting with school subject areas that are relevant to your industry or profession • working with other business leaders • advertising for apprenticeship positions Schools are working hard to develop the skills that local employers look for. Phil Dean – Worthing High School’s Careers, Marketing and Enrichment Manager said, “Year 10 students participated in a week of work experience. Students expressed an interest in a particular field and contacted their ‘employers’. This was great experience and prepared students for the real-world process of finding, applying for, getting, and keeping a job. “Part of my role is to visit students at their placements. One student worked with Adur and Worthing Council open-parks team. Dressed in his boots and official green uniform he really looked the part.” Parks Officer, Sasha Bryson said, “My team have given him as varied an experience as possible and it’s lovely to have a student who is genuinely interested in gardening. I hope he pursues it.”


Opening up your work place to budding employees of the future. “We found it to be an immersive experience for all,” said Kathie Crane, Director of Prosperon Networks. “To their credit, both students threw themselves into every task given and spent time learning about roles in Finance & Admin, Customer Services, Sales and our Technical Services, as well as how to use our Database and telephone system. We then consolidated everything that had been learned and finished off the week with some interview practice. “So was it all worthwhile? Honestly, as a growing business, yes it was a little disruptive and time consuming as far as the staff’s daily jobs were concerned. But we got so much more from it, the opportunity to empower the next generation by engaging with local schools and making sure our young people are fully equipped to go into the workplace. Yes we would and shall do it all again in a heart beat.”


Open your eyes at Open Days Lancing College offers some tips on making the most of school Open Days


hoosing a school is one of the most important decisions you will make as a parent. Open Days can help, if you know what to look for...

Do your homework Look at the school website before the Open Day. Read the latest inspection report. This will give you a basic knowledge of the school before you arrive there.

Listen to the headteacher If they give a welcoming speech, do they have a vision and passion? Does it come over as a wellpolished performance or do they speak from the heart? This is the person who leads and shapes the school. Did you feel inspired?

be a priority. Are the classrooms stimulating environments? Do you think your child would thrive there?

Take your child with you

Look at the pupils’ work on display

Don’t forget it is your child that will be going to the school every day. Ask their opinion? Has the school inspired them? They may pick up on things you may not notice.

Decide for yourself Take the chance to talk to teachers and pupils. Are they enthusiastic about their school? Would you like the staff to teach your child? Are pupils confident and assured? Would they be good role models for your child?

Size matters Consider class numbers and the size of school. What is the staff to pupil ratio? The higher the ratio, the more individual support will be available for your child.

Look beyond first impressions A building may look great but the quality of the education experience within that building should

Don’t just concentrate on the quality, look at how many pupils have work shown. Are they are just showcasing the work of a few talented pupils?

Read the noticeboards Is there plenty going on? Most importantly, try to get a feel for what goes on in the school when it isn’t an Open Day.

Extra helpings Find out what extras the school has to offer. Does it have out of school clubs and sports available? If cost is an issue, are they expensive? Is there support for children who show particular interest in music, languages or art? Does it have an enhanced curriculum that does more than cover the basics?

What next? If you like what you see, then arrange to come in for a personal visit on a normal school day.


Office Redevelopment

Lloyds at the Loom Report on a successful redevelopment at a nineteenth century mill The Project Whilst continuing the busy schedule of refurbishments to transform dilapidated office suites at The Loom (Whitechapel, London), Warnes Projects are delighted to have been involved with the latest evolution of successful Lloyds insurance broker Corrie Bauckham Batts (CBB). The Loom is a grade 2 listed building which originally started life in the late 1800s as a textile mill. CBB have been in residence since 1992 shortly after the buildings first conversion works to operate as office accommodation. CBB have been trading, in one guise or another, since 1919. Nearly 100 years of business has seen many changes for the company. As previously one of the largest tenants in the building occupying three floors, the recent sale of some its subsidiaries meant an opportunity to consolidate their space and make their working environment more pleasant and efficient for their busy staff. Warnes Projects spoke with some of CBB’s team to discover their take on the process and experience.

The Solution “Our reducing space requirement meant we needed to think seriously and strategically about where we needed to be,” says Michael Wells, CBB’s chairman, “but this raises a whole host of issues, not least how to make the most of the available space.”

What happened next was CBB took over a refurbished office space in the Loom, but what they were getting was a ‘white box’ – an empty shell. “We had to decide quickly what we were going to do with this empty space,” explains Michael. “We wanted to open up the space but knew we would be restricted by the Loom’s listed status. “This is how we first came across Warnes. We knew they were working on the refurbishments for the landlord and we’d seen the quality of their work. So, we asked them to draw up a design for us. The Loom is a unique building with its own idiosyncrasies; Warnes were already aware of this so it made sense to use them.” Being a financial services company, CBB had certain requirements: storage space to deal with archiving requirements, a boardroom, meeting space and an open-plan environment, not that easy in a building originally designed to store wool. But, Warnes delivered on all fronts. Office manager, Jill Bridgeman takes up the story: “Warnes came up with a design that we were really happy with. We’re not allowed to touch the original brickwork but Warnes found a way of achieving what we wanted by removing a circular staircase and a couple of arches,” explains Jill. “Also, Warnes were keen to resolve any issues and help us define our requirements at the design stage. This was a big help and made a huge difference at the build stage, which was a major exercise in how to move people around


Office Redevelopment

and minimise disruption while continuing to run the business.” Jill knows that any disturbance would seriously hinder people’s ability to do their job, so a project like this has to run like clockwork. “Warnes ran the project as smoothly as we could possibly expect. They understood our needs clearly, and they restricted any noisy work to outside core office hours. They were always professional and they’re brilliant communicators – we always knew what was happening and when it was happening. The work Warnes did is making us more efficient and the people who work here love the environment we’ve created.”

The Experience To sum up the Warnes experience: “I can’t recommend Warnes highly enough,” says Michael. They understand their customer, they speak our language, and they’re consummate professionals. Warnes are a very impressive outfit.”

There was an added-value aspect of the Warnes service that Michael Wells particularly liked and appreciated. “Every time Warnes presented us with an invoice they gave us a detailed breakdown of costs, as well as a statement of progress against the plan as a percentage of completion,” explains Michael. “Not only did this help us to attribute every bit of the spend to specific aspects of the work, we always knew how far into the project we were. I’ve not seen this with any other contractor.”


Travel - Dusseldorf

Shake hands in...


Rose Dykins finds fast cars, high fashion and Japanese culture in the dynamic German city.


he glassy canal of Konigsallée is tinged deep blue by the sky above it. It is sandwiched by two rows of plane trees flourishing with lime green foliage. On both sides, well heeled shoppers relax at bistro tables, giving their credit cards a well deserved break after flexing them at Hermés, Prada, Versace and Cartier – some of the luxury flagship stores located along this leafy avenue. Clusters of somewhat scruffier folk linger at the traffic lights on Konigsallée’s corners, but they aren’t waiting to cross the street. When the red light flashes, so do the crowd’s cameras, as one exotic sports car after another slows to a halt – a yellow Lamborghini Garlado Roadster here, a bubblegum blue Ferrari 599 GTB Fiorano there. These car spotters are in their element in Dusseldorf, where


there are more millionaires than any other German city, appoximately one per 1,500 people. Dusseldorf’s strong economy is diverse, and the North Rhine-Westphalia’s GDP of approximately €645 billion is propped up by a range of industries thriving within the city, including automotive manufacturing, ICT, finance, chemistry and fashion. In terms of international investment, Dusseldorf’s convenient position in the northwestern corner of Germany, within close proximity to Belgium, the Netherlands and France, has been sought after by one nation in particular. “After the Second World War, Japanese companies settled here because of Dusseldorf’s strong geographical location, in the hope of trade with

Travel - Dusseldorf Konigsallée

western nations,” says my tour guide, Marion. “Now, we have somewhere between 550 and 650 companies from Japan here”. These companies include Fujitsu and department store chain Mitsukoshi.

“Though Dusseldorf’s centre gleams with sleek shiny car bonnets and swanky shopping centres, its suburbs harbour a subversive spirit and a more bohemian culture, conducive to the free-flowing of ideas.” Dusseldorf is also home to the third largest Japanese population in Europe (after London and Paris, respectively). There’s even a “Little Tokyo” district in the centre of the city. A couple of minutes on foot from Dusseldorf Hauptbahnhof station is Immermannstrasse, the main drag of the city’s Japanese quarter (where Japan’s Chamber of Commerce is also located). Along here, and along the streets branching off of it, are Japanese supermarkets, bookstores, bakeries and restaurants,

including Na Ni Wa (naniwa.de) where, any day of the week, you’ll see people sitting on benches outside, queuing for delicious bowls of noodles and soup. As well as Little Tokyo, Dusseldorf has also gained the moniker of “Little Paris”, thanks to its internationally renowned fashion industry. Its innovative fashion scene is rooted in the city’s avant-garde art culture, which challenges fixed perceptions of art. “The art scene here is moulded by the Dusseldorf Art Academy,” says local art historian Natalia Gershevskaya, who moved here from St Petersburg. “In the Sixties, it was artists like Joseph Beuys who formulated a new concept of art. Then came the whole generation of the avant-garde artists, who expressed their creativity not only through their art, but also through their lifestyle”. This rejection of fixed definitions of art, and the experimental work of Dusseldorf’s avant-garde pioneers, influenced the concept that fashion could, in fact, be an art form. The two art forms went handin hand and today, the city has become known for its innovation in both fields. Today, art lovers still travel to Dusseldorf to request specially commissioned


Travel - Dusseldorf pieces; and the city stages several international fashion trade fairs, including Gallery (galleryduesseldorf.de), which takes place twice annually. There are 800 show rooms within its limits, where fashion buyers come from afar to seek out striking clothing to sell be sold back at home.

Dusseldorf Art Academy

“As well as Little Tokyo, Dusseldorf has also gained the moniker of “Little Paris”, thanks to its internationally renowned fashion industry.” What’s more, there are seven fashion schools and, aside from the established designers, a slew of emerging talent. While some feel the city could do more to support young self-starters, who often move on after graduating due to the lack of funding and expensive rental fees, Dusseldorf’s creative streak is tangible throughout the city. “We have a very good creative scene and a really collaborative atmosphere,” says Marion Strehlow (marion-strehlow. squarespace.com) a Dusseldorf-based designer. “Because we’re a small city, everybody knows everybody, and there’s a lot of mutual respect between musicians and artists here”.

Though Dusseldorf’s centre gleams with sleek shiny car bonnets and swanky shopping centres, its suburbs harbour a subversive spirit and a more bohemian culture, conducive to the free-flowing of ideas. Artistic collaborations abound, and there are a number of festivals where visitors can witness these in action, such as Open Source (open-sourcefestival.de) which takes place in July, and provides a platform for some fascinating co-creative projects. “Artists, musicians and fashion designers all come together here, often through self-initiated events,” says Gershevskaya. “It’s extremely productive for all parties, and it makes the city of Dusseldorf a very interesting place to be”.



Dusseldorf’s big daddy conference venue lies northwest of the city centre – a ten-minute taxi ride from the airport. Covering 305,000 sqm, with another trade hall being added for 2019, it staged 23 leading global trade fairs last year, and welcomed 1.5 billion visitors. messe-duesseldorf.com

K21 STAENDEHAUS This striking art venue, comprising 22 rooms set over three levels, presents the work of groundbreaking international artists within its airy, modern spaces, which can be hired for events, workshops or group tours. kunstsammlung.de


18th October 2017 THE ARORA HOTEL, CRAWLEY

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From June 2017, there will be a programme of free Seminars to help you understand how to engage with Public Sector and large businesses that are seeking new suppliers as well as improve your general sales processes.

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The A27 Consultation, collaboration, or confrontation? The purpose of this article is to give you some insight into the thinking at the Chamber following the publication of the consultation documents and the plans they contain.


ighways England have been tasked by the government to devise options to relieve what must be some of the most appalling congestion on any English ‘A’ road. To quote the HE consultation document directly: ‘The A27 Worthing and Lancing improvements scheme is identified within the government’s 20152020 Road Investment Strategy which states that England’s strategic road network requires upgrading and improving to ensure that it can deliver the performance needed to support the nation in the 21st century.’ ‘The scope of the A27 Worthing and Lancing improvements scheme as described in the road investment strategy is: “Improvements to the capacity of the road junctions along the stretch of single carriageway in Worthing and narrow lane dual carriageway in Lancing. The extent and scale of the improvements, including the option of full dualling are to be agreed in consultation with West Sussex county council and the public.’ The government has allocated a budget of between £50 and £100 million to the scheme. The option presented is costed at £69 million.


It is worth bearing in mind the above because we have now entered into a short and inconveniently timed consultation period which was launched by HE on 19th July and is set to end on 12 September. During this time, every stakeholder in the A27 is at liberty to make their views known and that of course is exactly what the Worthing and Adur Chamber of Commerce is keen to do on behalf of its members. It is extremely important that the Chamber formally writes to Highways England and responds on behalf of its membership because the weight that our response carries will be proportionate to our membership. That isn’t to say that every single business shouldn’t express their own view in fact quite the contrary, they should. The Chamber’s job over the next few weeks is to come to an agreed position that the vast majority of the membership can support and to that end, we will be surveying our members once we have agreed a positional statement.

There can be only one…. As things stand HE has only brought one option to the table. It covers a scheme that in our view might result in fairly low level incremental improvements along a six-kilometre section of the road between

Infrastructure Offington Corner and Lyons Farm as well as a closer look at the impact of the works to the east of Grinstead Lane/Manor Road where the New Monks Farm development will impact and where current proposals make life very difficult for Lancing College.

An initial view:

Ivydore Avenue in Durrington and Manor Road/ Grinstead Lane in Lancing. The option that has been presented sees work being undertaken on six junctions including of course Lyons Farm and Grove Lodge. The latter being by all accounts the worst junction for congestion in the county and the former being not much better.

“The A27 is a strategic English ‘A’ road trying to be too many things.”

The issue with these works is that whilst there are some fairly radical changes proposed for some of the junctions, none of the junctions will see ‘grade separation’. For the uninitiated grade separation means keeping the roads apart - so for instance a flyover or an underpass. In our view at the very least there needs to be grade separation at Grove Lodge and preferably at

The A27 is a strategic English ‘A’ road trying to be too many things. It is both a local connector and an east/west highway. Highways England have worked up a scheme that has some merit, but following a breakfast where the consultation was discussed (and thanks to Highways England for taking part) the initial view of the Chamber is that the scheme needs a far larger budget if it is going to make any meaningful difference to the problem and achieve on the government’s own aims. A £69 million spend on shaving a few minutes off east/west transit times at the expense of lengthening north/south journeys is not the answer. As things stand, we think that the works being proposed will result in gridlocking the town for the duration of the works with very little gained afterwards, so we would rather delay the scheme for a short while to persuade Mr Grayling, the Secretary of State for Transport, that the budget needs to be increased so that the solution will work for the long term. If we can achieve this so that grade separation is included in the scheme we believe it will deliver improved value for money by delivering a meaningfully upgraded A27 meeting the government’s aim whilst also having a very positive effect to our local economy and the thousands of residents and businesses that contribute to it and depend on the road. We look with some envy to our west where we see a worthy Arundel scheme which will hopefully


Infrastructure result in a bypass for that town of 5,000 residents at a budget of around £250 million. We look with sympathy even further west where the Chichester scheme is currently off the agenda. Worthing’s a town of around 108,000 with the highest population density in the county and well above the national average, is a major commercial and industrial centre in West Sussex and deserves a long-term solution.

“A £69 million spend on shaving a few minutes off east/west transit times at the expense of lengthening north/south journeys is not the answer.”

For the record, our two local MPs, whose constituencies the road runs through have both rejected the option. The headline around their response sums up their view: MPs brand Worthing to Lancing A27 improvement plans an ‘elaborate damp squib’


Our next steps: Whilst the Chamber has formed an initial view, it is now looking to consult with members to agree our approach and come up with a statement. This will then be incorporated into an official response to the consultation (and which we hope will broadly align with the various other groups concerned). We will be emailing member businesses over the next few weeks putting forward and looking for a broad acceptance around a Chamber stance. We hope that our approach, which is collaborative rather than confrontational will win Mr Grayling around to what is obviously now a political issue rather than a Highways England one. You can download various PDFs and see the scheme in detail if you visit: https://highwaysengland.citizenspace.com/he/a27worthing-and-lancing-improvement/

Renewable Energy

News from the Rampion Windfarm The tale of Moby Dig The 90-tonne elevated excavator emerged as a minor celebrity in Lancing after it became embedded in the seabed when backfilling trenches dug for the installation of the wind farm’s export cable. Its location 500 metres offshore presented a number of technical and engineering challenges that had to be overcome before it could be safely removed. Rampion’s Development and Stakeholder Manager, Chris Tomlinson, said that the digger was too far out to recover from shore, so it was decided to bring in a specialist sheerleg crane vessel. Called Cormorant, this large barge with a heavy lift crane was able to manoeuvre safely in the relatively shallow conditions. “Planning the removal, engaging contractors, ensuring the right equipment and people were available, and assessing the seabed for the arrival of the barge, meant the digger was in place for around three months, long enough to become a part of the local community.” A reader poll in the Worthing Herald came up with the name Moby Dig, local kite surfers adopted it, poems were written about it and countless photos and videos appeared online.

completion of every phase of the development. The latest addition to the vessel family has been the arrival of two floating hotel vessels, or floatels, which enable personnel to remain close to their workplace – saving both time and fuel on daily commutes. During the project’s busiest period in June, 570 people were working offshore. Pacific Osprey is a 160m jack-up that will support substation works and commissioning, and MS Wind Solution is a passenger ship that will be anchored to support the wind turbine works and commissioning around the site. “By using floatels, our technicians don’t need to transit to and from port every day. Instead they’re close to their workplace and can enjoy the vessel facilities, including gym, games room and restaurants, ensuring they’re well fed and rested ready for the next working day.” Join us on Friday 22nd September 7.30am at our Networking Breakfast to hear an update from Rampion. To book visit www.worthingandadurchamber.co.uk Name: MS Wind Solution Role: Offshore accommodation Length: 123m Accommodation: 100 Facilities: Reception, restaurant, fitness rooms, conference room, TV lounges

“It was heartening to see the excavator become such a popular topic of local conversation however, after considerable effort to ensure its safe and effective recovery, we are pleased to report the removal operation has been a success.” Moby Dig will now be salvaged.

The vessel armada building Rampion Building a wind farm takes more than 100 vessels, and at least 20 different types, each with a different and specific role to play to ensure the successful



The Contender


Volvo V90 - review by Maarten Hoffmann

he slightly staid reputation of Volvo cars has been with us for years. It has always been a good car and one of the safest around but never really blew my skirt up - until now. I have banged on ad nauseam about the quality of German cars and, in all likelihood, will continue to do so as they are remarkable in their build quality, drive characteristics and residual value and they have had almost every sector to themselves - until now.

The drive is excellent and with AWD as standard, it is a go anywhere machine and as l had the D5 engine, it gives plenty of poke across the range and, although l am a speed freak, l was happy through the week it was in my hands. Volvo have a system called Power Pulse that increases low range response and negates turbo lag by blowing compressed air from a cylinder into the turbo. It works well and l didn’t notice any lag and the pick up is excellent.

This new estate is a very handsome car from just

Since the Chinese assumed control of the company

about every angle. The interior is striking in that they have not attempted to copy Stuttgart but have trodden their own path, and an excellent path it is too. Somehow, it is very Scandinavian although l am not sure what that means but it is. It is all well laid out, clean and simple and everything works as you would expect and without the BMW tendency to overcomplicate everything to the point that you need a 2.1 degree to work it all out.

via Geely, a vast multinational conglomerate, they have poured billions into R&D and it shows in the quality of the cars and their sales. In the UK alone, Volvo sold 50,000 cars in 2016 and over half million around the world.

The centre screen is as big as a tablet and easy to operate, the sound system can rattle the windows and everything is at your fingertips. The seats are excellent and Volvo are getting a reputation for such and as this is where your backside is placed for hours on end, they really should be good. I had the R-Design which offers great side bolsters to the seats and a firmer ride that some might not like but then there is the optional air suspension that retains the sportier drive but softens up the rear end. Then there is the boot that the marque is wellknown for and here it does not disappoint. It is huge and although not the largest on the market due to the sweeping roof line, it is more than enough for most. If you need more, get a van. There is a huge amount of passenger space with great rear legroom making this a tremendous longdistance tourer for all the family.


The are various model options such as the entry Momentum, R-Design, Inscription and the rugged Cross Country. The Momentum starts at only ÂŁ35,865.00 which is a lot of bang for the buck up to the Cross Country Pro at ÂŁ50,555.00. My R-Design came with a 2.0-litre engine pumping out 190 bhp and although the 8.2 second 0-60 does not sound overly impressive, you have to consider that you are hauling around a small house and, in that regard, it is corking. Achtung, Achtung - the Swedes are coming - well, the Chinese actually but you get the point.


TECH STUFF Model tested: V90 D4 R-Design Engine: 2.0-litre 8-speed Power: 190 bhp Performance: 0-60mph 8.2 seconds Top speed: 140 mph Economy: 62.8 mpg combined Price from: ÂŁ35,865.00 As tested: ÂŁ44,465.00


Better Business Show

Something big is coming The Better Business Show is back for 2018!


fter a fantastic exhibition last year, we are delighted to announce that the Better Business Show will be back on Thursday 1st February 2018.

Stand bookings are now open - stands sold out last year, so to secure your stand, please book early and take advantage of the Early Bird offer that runs until 30th October 2017. Be part of the exhibition and don’t miss out - this year looks set to be bigger and better.

Don’t miss this opportunity to be part of the local business scene • More stands for more local businesses • Showcase YOUR business and network with the best • Get involved and get noticed • Exhibit and promote your business • Share your success at this unmissable day • Increase your visibility Visit our website for more details on this unmissable event: www.worthingandadurchamber.co.uk

Sponsorship Packages There will be several sponsorship packages on offer for the show including the Platinum Headline Sponsorship opportunity. Packages will include partner opportunities, silver and gold sponsorship. For further details on the sponsorship packages, please contact tracie@worthingandadurchamber.co.uk

Here’s what last year’s exhibitors said about the show Mikki Harris, MOMENTUM Business Support Ltd “Two appointments booked; five ‘hot leads’; three ‘warm leads’; 30 new contacts; two new clients confirmed so far!” “I attended the show as a visitor in 2016 and it looked great, so we decided to get a stand for this year. I was not disappointed as the day was a complete success for us - I’ll definitely be coming again next year!” Stephen Hobbs, Warnes Projects Ltd “We had two enquiries for our services, and meetings booked with potential clients. We had further interest from local firms who would be interested in working as subcontractors and also arranged meetings with them. We gained 71 new business contacts and have also had a project awarded to us from a client we met at our first show last year. This show is a fantastic spring board for any small business and is one of the most important days in our company calendar.”



Flexible Volunteering


ll businesses need to be flexible and adapt to changes to their markets. So too does the voluntary sector. Worthing’s Council for Voluntary Service – Voluntary Action Worthing (VAW) have adapted their services and delivery model after they lost their contract to deliver support and services for the local not-for-profit organisations in our town. They have created new and exciting projects and partnerships, including a networking club for local Trustees called the VAW Trustee Club which launched recently.

“As a business, MHA Carpenter Box is often approached to support the not-for-profit sector either by way of charitable donations or sponsorship. In the case of sponsorships and as a commercial organisation we’re looking for a win/win so that both sides see some benefit. To a large degree our decision to support the VAW Trustee Club was made because the Trustee Club proposition fitted well with our sector approach. It was well thought through, professionally pitched and thus ticked the right boxes.

Jaqui Ball, Chair of VAW said: “There can be a productive life for a CVS without local authority funding, providing we stay true to our values and seek to deliver what our local voluntary sector needs and deserves”.

We are looking forward to delivering Masterclasses and to a long and collaborative relationship with VAW to the mutual benefit of all involved.”

Their new model of delivery means they don’t have an office and only have one member of staff a Partnerships Manager. She works from a home office and out in the community, hot-desking and providing a drop-in service on a Wednesday at St Paul’s. They are lean and very keen to link and develop partnerships for mutual benefit. One of those partners is MHA Carpenter Box. Chris Coopey, our President and Partner at MHA Carpenter Box was a keynote speaker at the launch and explains why they decided to support the VAW Trustee Club.

Julie Hunt, Partnerships Manager said, “We had some really positive PR with a BBC Radio Sussex interview at drive time, and regional and national press coverage. The launch went well, with nearly 100 people hearing great sector speakers and signing-up on the night to join this membership ‘Club’. We are now looking forward to delivering this project which should really benefit local Trustees struggling with governance issues, and are planning to develop more cost effective, high impact projects in the future. For more information contact partnerships@vaworthing.org.uk or call 07787 056208 · www.vaworthing.org.uk



A warm welcome to our new Members SAFETY MODE


First Aid training for parents/carers, early years, business and leisure sectors. www.safetymode.co.uk

Worthing Tuition Centre provides after school tuition in all subjects for 6 to 18 year olds. www.worthingtuition.com



Battling cyber crime and viruses www.cyber123.com

Local practice offering accountancy, taxation and business advice to small businesses. www.monetaire.org.uk 

ARROW TAXI GROUP Worthing & Adur’s Leading Taxi Service, www.arrowtaxigroup.co.uk

ECE ARCHITECTURE Award-winning architecture practice www.ecearchitecture.com

CJH CONSULTANCY SERVICES Wills, estate planning and business succession planning www.cjhconsultancy.co.uk


MANFRIDAY SERVICES Travel Agency & Virtual PA service based in Worthing & Brighton www.man-friday.services

IRWIN MITCHELL LLP Personal, Private & Business Legal Services www.irwinmitchell.com

VERTEX Bespoke joinery and crafted interiors www.choosevertex.co.uk


Secretarial, administrative and office duties www.mypamobilesecretary.com

Looking after our Sussex countryside since 1748 www.somptingestate.com



Credit union for people who live or work in West Sussex www.boomcu.com

Care help at home, supported living and residential care www.abbeyfieldferring.org.uk

SILVERWOOD EMPLOYMENT LAW & HR Legal advice, HR support, and training on employment law www.silverwoodhr.com

LENKA PAGAN Nutritional Therapist helping busy mums to lose weight and re-balance their lives www.LenkaPagan.com

COLONNADE HOUSE Creative Hub for artists, makers, designers and innovators www.colonnadehouse.co.uk


A big thank you to our renewing Members for their continued support

GAMIFICATION+ LTD Helping you to see where gamification can be applied successfully in your business  www.gamificationplus.uk

FRP ADVISORY Experts in advising directors and advisers of businesses with financial problems. www.frpadvisory.com



Dynamic nursery catering for children of ALL abilities and backgrounds www.kameliakids.org.uk 

Membership based organisation that supports and protects the interests of business owners www.thebfn.co.uk



Creative Recruitment Solutions for Sussex www.gogecko.org.uk

Housing association providing homes for 10,000 customers in the Sussex coastal area www.worthing-homes.org.uk 

L R COLLECTIONS LIMITED Professional credit management and debt collection services to businesses. www.lrcollectionsltd.co.uk

ROPETACKLE ARTS CENTRE Purpose built community-run arts venue www.ropetacklecentre.co.uk

BRIAN ELSTONE SURVEYING SERVICES Building Design, Drawings and Surveying Services www.elstone.biz

WORTHING CHURCHES HOMELESS PROJECTS Helping over 1,000 people each year providing a range of services including a Community Hub and 4 Accommodation Projects.

INVADER SECURITY SOLUTIONS Flexible Packages of Intruder Alarm, CCTV and more www.invadersecurity.co.uk

PATRICK WOODWARD Audio production for podcast, voiceover, radio, voicemail, e-learning, promotional DVD www.patrickwoodward.co.uk

PAINE MANWARING LIMITED Heating, Plumbing and Electrical Specialists. Installation and Maintenance, Domestic and Commercial www.painemanwaring.com  

LINK TO HOPE Helping rebuild lives and communities in Eastern Europe through Education & Social Care www.linktohope.co.uk

KRESTON REEVES Business, tax and wealth advisory services www.krestonreeves.com

HODSONS ACCOUNTANTS Tax returns & accounts for Sole traders, Partnerships and Ltd Companies. Payroll & CIS www.hodsonandco.co.uk

CARPENTER BOX Chartered accountants, tax and business advisers www.carpenterbox.com

CONXDIGITAL Business class communication solutions based upon the latest in VoIP technology www.conxdigital.com

CHANTLER KENT INVESTMENTS Providing advice on pensions, investments and protection www.chantlerkent.co.uk 


Data Protection

GDPR The Race Is On


he way in which businesses process data is changing significantly. All businesses that use personal data have until 25th May 2018 to comply with the new General Data Protection Regulation (GDPR). Whilst the GDPR is European legislation, the UK Government has published a Statement of Intent summarising its intention to embody the GDPR in domestic law. The GDPR will therefore be in full effect in the UK from 25th May 2018 in one form or another. Whilst this may sound a long way off, in light of its wide ranging effect the clock is now ticking for businesses to ensure that they are compliant in time. The GDPR will apply to all businesses that process personal data, i.e. information about individuals, which will affect more businesses than might first be thought. 2,129 senior decision makers within business recently took part in a survey carried out by YouGov for Irwin Mitchell. Only 38% of senior decision makers are aware of the new requirements under GDPR, and over a third of those surveyed believed GDPR was not an issue for the sector they work in. The perception is that it will only apply to consumer facing businesses, but it has a far wider application than that. It will also apply to the use of personal data in the HR and IT fields as well as in a business context, e.g. if you deal with any suppliers or customers who are sole traders or partnerships. There are also a number of misconceptions about the impact of the GDPR amongst those that are aware of it, perhaps the most significant being


that, “consent is the only legal basis for processing personal data�. There is a stick and carrot in relation to GDPR compliance. The stick: four out of 10 of those surveyed would have to cut staff or go out of business if they suffered the maximum fine. The carrot: you can use your compliance to build trust and confidence with your customers and clients. In addition, if you get the right permissions, you can shape your offering to clients and take advantage of Big Data, making your data work for your business. The GDPR should not therefore be seen as all doom and gloom. There are positives to be taken from compliance - and it could possibly even save or make your business money. Irwin Mitchell is taking part in an event with Worthing and Adur Chamber of Commerce to dispel some GDPR myths, provide some education for its members on what steps need to be taken to become GDPR ready, and provide some food for thought on what impact the GDPR might have on businesses, both positive and negative. Watch out for an early 2018 date. In the meantime, the full YouGov report can be accessed at www.irwinmitchell.com/gdpr-2018

Community & Charities

Charity Spotlight on Dementia Friends Connect Editor, Kelly O’Haire, became a Dementia Friend last year and then joined her company up to the scheme too. She attended a workshop run by another Chamber member, Bennett Griffin, and explains why it’s worthwhile for any business.


here are currently over 850,000 people in Britain with dementia, but this number is set to rise to over 1 million by 2025* with someone being diagnosed every three minutes. It’s probably true that we will all know someone with the dementia, or who is affected by it. Dementia is mainly prevalent in older people, with one in six people over 80 being diagnosed, but it can strike at any age. As a business, it can be difficult to see how we can help but there are simple things that can be done and one of the most effective is joining Dementia Friends community. Worthing based legal firm, Bennett Griffin, are Dementia Friends Champions and run hour long workshops for those who sign up to the initiative via www.dementiafriends.org.uk. I attended one of these workshops and then registered my company as a Dementia Friendly organisation too. My staff have watched online learning resources and we’ve discussed the importance of treating people with dementia with respect and patience.

Elin Dukes, Solicitor at Bennett Griffin says, “Ian Macara and I became Dementia Friends Champions to better support clients and clients’ families. Everyone at Bennett Griffin LLP is offered a Dementia Friends Information Session – we run them monthly ensuring new staff are always involved. The firm as a whole is confident in speaking with those dealing with the challenges of dementia. There are now two million Dementia Friends countrywide – and we are proud to have contributed. Kelly concludes “My business is not customer facing, but my own personal experience of the condition led me to want to understand it better and to pass that understanding on too. In a society that’s only getting older, I really believe that we could all benefit from increased understanding of dementia and heartily recommend looking at the Dementia Friends scheme.” Worthing and Adur Chamber has also recently become a Dementia Friend and will be encouraging members to participate, look out for dates of our courses. *source www.alzheimers.org.uk



How to Invest in Property Gill Fielding, Chamber Patron and Entrepreneur, Inspires Others to Follow in her Footsteps


ave you ever dreamed of owning your own property portfolio and being financially free?

Already a best seller on Amazon, ‘Solving the Property Puzzle’ contains everything Gill knows about property investing. A lifetime of her own battle-tested tips and experiences, designed to take your property investing business to the next level.

This easy to read informative guide directly challenges common misconceptions such as why you should stop panicking about interest rate rises and why you shouldn’t fear the ups and downs of the property market.

Gill explained “The more you understand about buying property the more you will recognise what a great investment it is. All you need is the right knowledge and that’s why I decided to share my 40 years of property investing experience to help others get off the ground.”

If you want to access all of Gill’s accumulated knowledge and start building your own property portfolio you can buy a copy of her book on Amazon and all good book shops.

The latest book written by Chamber Patron and Local Entrepreneur Gill Fielding aims to inspire others to follow in her footsteps and become financially free through investing in property

Award-winning pest control services


Corporate Social Responsibility

Forwards Steps – A Users Guide


orporate Social Responsibility – known as CSR, is something that every business, whatever size, should get into. Benefits can be far reaching both for providers as well as recipients. The Forward Steps website has been launched by Worthing and Adur Chamber with the aim of helping our local business community get into CSR simply and easily. So how does it work? All you need to do is sign up at the website www.forwardsteps.org.uk First click on ‘Register’ in the blue line at the top of the home page, then select ‘I am a service provider’ in the drop down menu. You then just fill in the short form with your business details. These are for Forward Steps use only and will only be shared with a CSR applicant once a successful pairing has been made and agreed with you.

Once you’ve registered you can log in to your account and add your first offer or browse the site to see what other offers are out there and get some inspiration as to the type of thing you could supply to those in need i.e. • A meeting room • Mentoring • Staff volunteer hours • Surplus equipment • And many more things you haven’t thought of! Adding an offer is simple. Once you’ve signed in just go to the home page, click the ‘I am a Provider’ button and then ‘post an offer’ this takes you to a new page where you select a category for your offer and fill out details of it. You then just hit the submit button at the bottom of the page, sit back and wait for it to be approved while basking in the glow of your CSR good feeling. So get posting today – there are so many groups out there who need help for all sorts of reasons. Trust us, there will be something you can give and Forward Steps can make sure your help goes to the right people. www.forwardsteps.org.uk



New WiseUp2 programme for autumn Training Programme Get your website found with the right SEO Trainer: Meg Fenn & Rachael Dines Shake It Up Creative Date: Tuesday 12th September 9.30am - 12.30pm

Xero: Every cloud has an efficient lining!


s business people we are all experts in our chosen field. However there are many important business areas that you may not be knowledgeable about. How can you improve your knowledge? You could spend days researching the Internet or reading books or you could simply and quickly learn from an expert. This is why Worthing and Adur Chamber developed its WiseUp2 workshops. At just £35 a session for Chamber members and £75 for non members it’s a very cost effective option. • Focused session lasting two-to-three hours on a specific subject. • Led by professional trainers who are experts in their field. • Small group of up to eight delegates guaranteeing a personalised session • Interactive session to aid learning and allows the delegates to exchange ideas

Trainer: Jake Standing, assisted by a selection of Xero Champions from Kreston Reeves. Date: Wednesday 11th October 9.30am – 12.30pm

Getting the best from your marketing Trainer: Sheryl Tipton Tipton Marketing Date: Thursday 28th September 9.30am - 12.30pm

A beginners guide to company formation, contract and debt Trainer: Bennett Griffin Date: Wednesday 15th November 9.30am - 12.30pm

Microsoft Outlook secrets to success Trainer: Jane Hames Glide Training Date: Wednesday 18th October 9.30am - 12.30pm

Working smarter for better productivity Trainer: Martin Smith, Martin Smith Learning & Development Date: Wednesday 22nd November 9.30am - 12.30pm

You can’t sell to everyone. who can you sell to? Trainer: Garry Ettridge Date: Wednesday 22nd November 9.30am - 12.30pm

What do attendees say? * An excellent and very clear trainer, great to have hands on practice! * Very good as usual from Worthing and Adur Chamber Our needs were taken into consideration all through the workshop * Not long enough - it was so good!! For more details and to book your place visit www.worthingandadurchamber.co.uk



A Year in the Life… Bloomfield Digital OWNER: Martin Bloomfield LOCATION: Lancing Business Park NUMBER OF EMPLOYEES: One and a half - plus five associates

When and why did you start the business? I worked in the public sector for over 27 years with Sussex Police and the Home Office. I had always harboured an ambition to work for myself. I’ve a very understanding wife who supported my idea. Having been a forensic photographer and before that a wedding and general photographer, I wanted to utilise these skills. Although photographing dead bodies and crime scenes is a lot different to the creative work I do now! 

How have you grown your business or your client base? The focus of my business is B2B and I soon discovered networking was the way forward. The Worthing and Adur Chamber of Commerce has been really effective, I like its informal, open approach, the events the team organise are always stimulating and you get to meet other business people who are on the same journey. We also belong to Worthing Independent Networking (WIN), a local closed networking group.

What challenges have you faced in the past year? The hardest challenge has been dealing with the growth. It sounds odd, but there comes a point when you can end up working 60 hours a week. Finding associates to help with the various aspects of the business has proved interesting. Identifying people who we can work with has been accidental, all through networking! I am very fortunate now to share my work space with Julian Tate, who is a commercial and creative photographer.

Where have you found support or help for your business? The best decision was to be part of the Chamber’s


Peer Mentoring system. The group has such a wide skills and knowledge base that is really useful to tap into. Being able to support and be supported, in a closed group has been beneficial. Working ‘on’ the business rather than ‘in’ the business once a month has been both challenging and rewarding in equal measures.

What are your plans for the year ahead? Imaging technology is changing so fast and keeping on top of that is hard work. Clients are asking for different formats and styles for videos and photographs. We’ve developed a new service of 360 degree product photography that is highly effective and cost efficient, so we are pushing that at the moment, along with the animated whiteboard videos. We will be looking at getting a part time administration assistant to keep the business running smoothly.

What is your ultimate goal for the business? I have no grand plans to take over the world and be a CEO of a multimillion pound business - the stress that would go with that would be phenomenal. My priority for the moment is to get the work/life balance right. The original plan was to be fairly low key, but now I’ve got to grow the business to meet the overheads. I’ll do this by pushing forward consistently and seeing where the business takes me.

Membership Survey

The Big Survey We asked ….. you responded …. We are listening!


e recently shared a survey with our members and would like to share just a few of the responses.

You’re sticking with us We were amazed that nearly 12% of the respondents have been a Chamber member for over 16 years with a supportive 28.3% of you being a member for 3-5 years. We hope that many of the 28% go on to make the 16+ years!

You’re well established

events in October and November, we hope this helps some of you to get along. You wanted more social events, we’re working on this and have introduced the dining out club and another quiz night for November. Transport links came up quite a lot! You’ll all be aware that the A27 consultation is open and the Chamber is working hard to represent the business community. Don’t forget to have your say through the consultation documents. More events for Charities and Schools – We are putting this in place through our CSR programme. If you’re a charity or school that would like to get involved let us know

You’re all shapes and sizes

A more personal touch for members – We are working on this our membership team endeavour to call all new members to welcome them. We are looking at options for a smaller event to get the new members together. Tours of larger businesses …. Watch this space! Several requests were made for Speed Networking, we do have cross Chamber speed networking event annually but are happy to look at other options.

82% are members Now for a nice summary... because you want to be One member replied: Just keep on doing what you more involved with the are doing! You’re an incredibly influential element of business community the local business economy and you’re doing a great and 85% for networking job at it! opportunities So we will keep doing what we are doing and aim It’s only fair that we share some areas we need to work on along with the positive responses. Some of you mentioned that breakfast events and early evening events were difficult, we have arranged lunch

to be even better. With our small (but hopefully effective!) team, we assure each of you we always do our best for our members and we intend to continue to grow the Chamber and the business voice with your help and support.



Chamber Diary Networking is a large part of the Chamber, and we are very proud to offer a varied programme of events throughout the year for our Members and guests alike.


eptember is an exciting time to give your business a boost and with everyone back from summer holidays (and the children back to school!) networking events get busier once more with everyone keen to make new connections. We always see a rise in attendance as members take this opportunity to put plans in place for the last quarter of the calendar year. This Autumn we’re hosting our usual high-profile breakfast and lunch events, with guest speakers from The Bank of England and Coast to Capital, alongside the Chamber Hub – which is always worth a visit – and our annual Quiz night. Our Dining Out club starts again in September too and we also start to look

forward to the annual Worthing Business Awards with a specialist awards writing session planned to get everyone focussed. Our Chamber welcome events are set to trial a new format, with more time to network in smaller groups and really get to make those all important new connections. This is something new members have been asking for, so we’re happy to oblige! If there is a specific business you would like an introduction to, don’t hesitate to ask – that’s what we’re here for. Whichever events you attend, take time to follow up with those new contacts and re-establish the existing ones. We’re always interested to hear our members’ feedback and to learn about your businesses too. We look forward to welcoming you soon. Sheryl Tipton, Events Group Lead.

REGULAR EVENTS Networking Breakfasts & Lunches Held on the third Friday of every month either as a Breakfast or Lunch. This is our most formal event with a keynote speaker such as local MP’s, council leaders and officers, county councillors, local business leaders.

Chamber Hub A completely informal event totally dedicated to networking. Held in Shoreham this is an opportunity to meet  members and non members in a relaxed and welcoming environment. If you are new to networking this is a great place to start!. Free monthly networking

Chamber Chat Held on the first Wednesday of the month and is in the evening. Includes inspirational visits, a free mini workshop  on a variety of topics such as social media, PR, sales and marketing, followed by networking. Free to members


Meet the Chamber Event - Getting to Know You Once a quarter we run a ‘Meet the Chamber’ event. Come along and find out how you can make the most of your membership and find out the work we do in the background to support local business and enterprise.

Non-Members If you have never been a member of the Chamber you are welcome to book and join us as a guest at three of our events. After this, you will need join the Chamber to enjoy the benefits of membership. To join the Chamber, visit www.worthingandadurchamber.co.uk


DIARY DATES Networking Breakfast’s and Lunches 22nd September 7.30am Update from Rampion Windfarm. Chris Tomlinson, project manager for the windfarm, will join us to give an update of progress and fill us in with some fascinating facts!

20th October 12.00pm Jonathan Sharrock – CEO of Coast to Capital Jonathan Sharrock CEO of Coast to Capital, our Local Enterprise Partnership, will give an overview of local business including the Strategic Economic Plan (SEP) which builds a vision of our region to create a unique identity.

30th November Lunch with the Bank of England Andrew Holder, Agent for the Bank of England will update us on the Bank of England’s outlook for the UK economy based on projections for inflation and growth. Book early as this event is usually over subscribed

Chamber Hub – FREE networking 15th September, 13th October, 17th November, 15th December Free, fast-paced and lively, our informal networking event is widely popular with around 30 businesses joining us each time. Book now and meet other local businesses and hear two spotlight presentations along with all the Chamber gossip! Free parking on site.

6th September Meet the Chamber and let us get to know you! Whether you’re a recently-joined member or you’ve been with us for a while and need a refresh on how we can help you and your business, or you are a non-member that would like to find out more this event is designed for you. As well as giving an update on all of the benefits the Chamber offer, we would like the chance to get to know you. This will enable us to help you maximise the benefits of membership and for us to become a part of your extended team. We are here to support you, so do make sure that you use us!

8th November Chamber Quiz Night Back by popular demand! Teams can be of 6 - 8 people and this can be work groups friends or any mix. We will also be making up a couple of Chamber teams if you are coming on your own and Mensa members will be very welcome to join these!!

SAVE THE DATE 6th December Chamber Christmas Party Night Book your place now at www.worthingandadurchamber.co.uk/chamberevents


Peer Mentoring

Mentoring The View from the Group With our latest Peer Mentoring group recently graduating we thought you would like to hear directly from them. This group are continuing together for another year which just goes to show the power of the programme. Sarah Grinnell – Chantler Kent Investments

Martin Bloomfield – Bloomfield Digital

I have learnt a lot about myself and how I approach my business and clients through the help of the peer mentoring group. I have definitely seen a big improvement on my self development. This group gives you all the support and more that you would get from a training course with a big corporate company but done in a much more friendly personalised way. It has been a pleasure to work with my group and I am looking forward to continuing our group through to the next stage.

Thanks not only to my Peers for making this one of the best training programmes I’ve ever been on, but to Jacqui Moorhouse and Tina for their expert support. I’m looking forward to the next 12 months as we continue our business journey.

Helen Vane - GoGecko Peer to Peer Mentoring was a natural follow on for me from the 12 week business start up course I did at the beginning. I love working for myself, but miss the banter and support of a team. People to bounce off who understand you and are rooting for you to succeed. That’s what Peer to Peer is for me the opportunity to support and be supported and who tell you the absolute truth no matter how hard it is to hear. I count my group as friends and the best support network I could have ever imagined.

Alan Hills - Contemporary Coaching For me, the Peer Mentoring Programme has been about being part of a supportive ‘mastermind’ group. Clarification of individual business goals, brainstorming, education, peer accountability, motivation and support in a small group setting with dedicated and effective facilitation. It has also been about enjoying connecting with others, finding creative solutions for specific and common business issues and sharing success stories between us. I’d highly recommend it to others!


Steve Hobbs – Warnes Projects Peer Mentoring course has been the single most important thing I have done on a personal and business level, I was unsure of the benefit before I started the course but from the first session gained so much from it. I now have a supportive team of like-minded business owners that are now, in my mind, part of my business. To be able to draw on this experience has great value to me and my business. I have had the support to make decisions that I would not otherwise have made. I have made long term business friends and have the continued support of all of them, as they have in me. If you would like to come along to one of our free taster sessions please register your interest by emailing tracie@worthingandadurchamber.co.uk


Worldwide Opportunity Knocks Think Globally & Capitalise on the Market Potential for British Businesses Abroad! By Joshua Madden, Coast to Capital LEP


ave you considered exporting? It’s not just for conglomerates or manufacturers, in fact there is a strong appetite for British goods and services all over the world regardless of sector. Companies the world over are eager to buy from Britain because of its reputation for high quality, reliability, and value.

Why should you export? The Department for International Trade (DIT) research shows that businesses that export are in a more stable and sustainable position being 11% more likely to stay in business1, and tend to benefit from a 30% increase in productivity2 within their first year of exporting. Conducting business overseas also gives you and your business a broader perspective, encourages innovation, and spreads the risks associated with fluctuating exchange rates and demand across different markets. This is especially true in the case of British firms, for whom demand in markets around the world remains very strong.

How can you reach these markets? Support is available through many different organisations, including those organising trade visits around the world, such as DIT, UK-ASEAN Business Council,

Enterprise Nation, and the British Chambers of Commerce. Comprehensive support is available from DIT who have worked alongside Coast to Capital to allocate £2m for the recently launched Export ASEAN project3, established to provide businesses with the expertise and support to export to countries in Asia Pacific (though the support is also available for exporters to other global locations). DIT provides twelve hours of free advice to help you develop your export strategy, and provides financial support which helps fund businesses to present at exhibitions at over 250 locations worldwide. If you are looking to grow your brand internationally and show the world that you are open for business, now is the time to start! Doing business abroad is far more than shipping goods, it also includes software development, consulting, food and drink, and all other sectors of business. In fact, if you are selling or have sold to a client on the European mainland, you already are exporting!  Surrey Chambers of Commerce also offers a comprehensive range of International Trade Services, including an export document service, letters of credit & a foreign exchange service, amongst other services that make the export process much simpler. So why not call the Growth Hub on 0800 977 4146 and let us help you on your way to giving your product a global audience. About us: Coast to Capital’s Growth Hub provides a free and impartial service that supports all stages and sizes of business with information, advice and guidance necessary to help grow your business.

To find out more visit www.c2cbusiness.org.uk Or email: info@business-navigator.org.uk. *1-2Data taken from Department for International Trade (DIT) material *3 Data taken from: http://www.c2cbusiness.org.uk/storage/downloads/1499434829_erdf_ project_flyer_-_asean.pdf



SPOTLIGHT ON‌ Jon Stuckey, Travel Counsellors

What does your business do? I offer a highly personal & bespoke travel service, where I can take care of corporate or leisure travel requirements and build a stress-free trip around the things that my travellers value most. For any issues mid-trip, or delays and cancellations, I am the single point of contact available 24/7 to resolve anything and everything efficiently and professionally. Focusing on getting travellers where they need to be, when they need to be there. With the backing of an award- winning travel company with global buying power, I can secure the rates needed to stay firmly within budget.

When did you start the business and why? I started my business at the beginning of May. I have 20 years’ industry experience providing travel services for small and mid- market companies as well as for individuals. With a passion for travel and delivering exceptional service, I have won awards for delivering outstanding service. I worked in partnership with various business sectors including, media, finance & manufacturing, helping to maximise savings with an effective travel programme. I felt I could use these skills to build my own successful business. Working with a wide cross- sections of clients during my career, I realised the individual requirements of organisations & individual travellers, and the importance of being able to take a highly flexible approach. Working for myself means that I can have a business that is very agile. Allowing me the time to listen to my clients, identifying their unique


wants and needs and to deliver a tailormade travel service clients can trust and rely on.

What have been your biggest challenges? It’s early days yet, but I guess with the same as any new business it is growing my client base

What motivated you to join the Chamber? I realised that networking is essential for growing my business. I attended a Chamber event at Northbrook College as a guest to meet the organisers of the Chamber & existing members. I was very impressed by the number of quality events available to attend through the Chamber. Additionally, I got a real sense of the support of the Chamber as well as from the members.

What would you most like to see improved about Worthing and Adur? Currently nothing springs to mind, just carry on doing what you are doing and to continually attract new members which benefits everyone.

Issue 2 2017

Issue 3 2017


Meet The President

Chris Coopey is elected

Farewell Mr Chamber

Peter Bennett steps down as President


The big dates for 2017


The photos and highlights





Business in the City of Life




The new plans

Worthing Connect Magazine is THE voice for business in Worthing & Adur and beyond. Each issue is delivered to the desks of CEOs, MDs and Owner-Managers across the area, including EVERY member of the Chamber It is also distributed to key public pick-up points across Worthing & Adur. Your business can reach this influential audience of decision-makers - and all members of the Chamber benefit from significant discounts. To find out more contact Lesley Alcock by phone (07767 613707) or by email lesley@platinumbusinessmagazine.com

Next Issue is published on 15th October and has a two-month shelf life. The copy deadline is 23rd September.

Lancing College Preparatory Schools, Senior School & Sixth Form

Open Mornings Saturday 7 October 2017 10.30 am – 1 pm

Saturday 14 October 2017 10 am – 12 noon

Lancing College

Lancing Prep Hove The Droveway, Hove East Sussex BN3 6LU

Broadwater Road, Worthing West Sussex BN14 8HU

T 01273 465 805 E admissions@lancing.org.uk

T 01273 503 452 E hove@lancing.org.uk

T 01903 201 123 E worthing@lancing.org.uk

Lancing, West Sussex BN15 0RW

Registered Charities Lancing College & Lancing Prep Hove 1076483. Lancing Prep Worthing 1155150

Saturday 14 October 2017 10 am – 12 noon Lancing Prep Worthing

Profile for Platinum Business

Worthing Connect Magazine - issue 4  

The official magazine for Worthing & Adur Chamber of Commerce - published by The Platinum Publishing Group.

Worthing Connect Magazine - issue 4  

The official magazine for Worthing & Adur Chamber of Commerce - published by The Platinum Publishing Group.