Surrey Business Magazine - issue 63

SURREY

BUSINESS THE OFFICIAL SURREY CHAMBERS OF COMMERCE MAGAZINE

SURREY BUSINESS AWARDS

ISSUE 63 JUNE 2023

Business leaders survey

TRAVEL

The entry deadline looms

Charter a boat in the sun

Recovery Loan Scheme extended

MOTORING

Business valuations

DYNAMIC MAGAZINE INSIDE

Aston Martin DB11

The hackers, hacked THE DARK ARTS OF DEVIOUSNESS, DECEPTION AND DATA

CELEBRATING THE INCREDIBLE BUSINESSES, ENTREPRENEURS AND ORGANISATIONS ACROSS THE COUNTY

SURREY BUSINESS AWARDS 2023

INTERNATIONAL BUSINESS OF THE YEAR

BUSINESS INNOVATION OF THE YEAR

MOST SUSTAINABLE BUSINESS

CHAMBER MEMBER OF THE YEAR

Sponsored by

Sponsored by

Sponsored by

Sponsored by

This award is open to any business based in, or conducting the majority of its overseas business from, an operational base in Surrey.

The company should demonstrate healthy import/ export activity and good trading relationship with any country outside of the UK.

This award aims to recognise a business that has made significant strides in their field, be it developing a new product or by introducing a new process or system to an existing business.

This award recognises a business that has taken its environmental, social and financial performance to new heights in an effort to achieve a sustainable future.

This award recognises a Surrey Chamber of Commerce member who has been actively engaged with the local business community. The business should demonstrate a dedicated commitment to their team and delivering outstanding service and a strong plan for sustainable performance.

PROFESSIONAL SERVICES AWARD

LARGE BUSINESS OF THE YEAR

BEST CUSTOMER SERVICE

EMPLOYER OF THE YEAR

Sponsored by

Sponsored by

Sponsored by

Sponsored by

This award aims to recognise excellence in regulated sector management underpinned by a strong financial performance and adherence to a professional code of conduct.

This category covers a wide range of professional services including legal, financial, recruitment and consultancies.

This award aims to recognise a business that has demonstrated outstanding achievements in all aspects of their organisation (turnover over £5million).

This award aims to recognise a business that exceeds customer expectations in all areas of the business by providing the very highest level of customer service.

This award recognises a business that has created a healthy and supportive work environment with a genuine commitment to the wellbeing of its employees.

❛❛ We are just starting out on our journey and this award will give us the rocket fuel that we need to take our product global ❜❜ SIGNAPSE Start-up of the Year Winner 2022

LAST CHANCE TO ENTER TO ENTER VISIT WWW.PLATINUMMEDIAGROUP.CO.UK ENTRANTS CAN SUBMIT UP TO THREE SUBMISSIONS | £25 PER ENTRY

ENTRY DEADLINE Wednesday June 14th AWARD CEREMONY Tuesday October 17th

G LIVE GUILDFORD

FOR SPONSORSHIP DETAILS, PLEASE CONTACT INFO@PLATINUMMEDIAGROUP.CO.UK COMPANY OF THE YEAR

Sponsored by

MEDIUM BUSINESS OF THE YEAR

COMMUNITY HERO AWARD

Sponsored by

Sponsored by

PROPERTY DEVELOPER OF THE YEAR

Sponsored by

The winner of this award will be selected from the finalists in all the other categories.

This Award will be chosen by the sponsor and recognises a business they feel stands out as an inspiration to other businesses.

This award aims to recognise a business that has demonstrated outstanding achievements in all aspects of their organisation (turnover between £500,000 and £5million).

This award recognises an individual or business whose contribution to society makes a substantial difference to the lives of others.

This award aims to recognise a property developer that has demonstrated outstanding achievements in all aspects of their organisation.

BUSINESSPERSON OF THE YEAR

BUSINESS GROWTH AWARD

SMALL BUSINESS OF THE YEAR

START-UP OF THE YEAR

Sponsorship available This award recognises an exceptional individual, either a successful entrepreneur or senior manager, who has made a significant impact on their business and can demonstrate outstanding achievement whilst inspiring others around them.

Sponsorship reserved This award recognises a business which, through outstanding vision and leadership, has achieved significant and sustained growth over a three-year period.

Sponsorship available

Sponsorship available

This award aims to recognise a business that has demonstrated outstanding achievements in all aspects of their organisation (turnover under £500,000).

This award recognises a business with entrepreneurial aptitude, vision, ambition, drive and commercial acumen to build a successful enterprise from start-up.

❛❛ The award was a healthy reminder of why we do what we do to help tackle a huge global problem. Here’s to continuing the positive momentum and creating a sustainable future ❜❜ MESH Most Sustainable Business Winner 2022

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@WWW.SURREY-CHAMBERS.CO.UK @WWW.SURREY-CHAMBERS.CO.UK

@SURREYCHAMBERS @SURREYCHAMBERS

01483 735540 01483 735540

@SURREYCHAMBERSOFCOMMERCE @SURREYCHAMBERSOFCOMMERCE

@SURREYCHAMBERSOFCOMMERCE @SURREYCHAMBERSOFCOMMERCE

CONT ENTS

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J U N E 2023 • ISSUE 63

BIG STORY

22 Phone hacking The newspapers are in the dock for alleged phone hacking. Platinum looks at the history of this act of skullduggery

SURREY CHAMBERS

9 Surrey Chamber News A round up of Surrey Chambers of Commerce members’ news 12 Surrey Chamber Events What’s on for Surrey Chambers members 15 Local Skills Improvement Plan The future of the LSIP is now in the hands of the Education Secretary

EDUCATION

52 Help To Grow:Management Platinum Business Magazine has an exclusive offer for anyone who wishes to take part in the University of Brighton’s 12-week mini-MBA programme to help you grow your business 66 EMC Why profits matter in business valuations 69 Haines Watts How can a mentor benefit you and your business?

BUSINESS

17 Business Women in Surrey Group A thousand members strong, and growing. An invitation to join

51 2to3days Do you want more women to apply for your job vacancies?

19 Skills Builder Partnership Interview with CEO Tom Ravenscroft

56 Education & Skills Partnership Is your team ready to deliver that project?

EVENTS

58 MDHUB The results of the ‘50 Leaders’ survey across Sussex and Surrey

2 Surrey Business Awards Get your entries in for Surrey’s premier business awards 72 Sussex Business Awards Entries are invited for this prestigious event, now in its 35th year 76 Central South Business Awards Tickets now on sale for this superlative event, now in its second year

FINANCE

28 Kreston Reeves Breaking lending covenants: how should a business respond?

62 Venner Shipley A changed landscape for patent holders across Europe 64 Let’s Do Business The Recovery Loan Scheme has been extended once again.

84 Surrey Research Park Award-winning SRP tenant advancing the technology for electric vehicles 89 Cleankill Cheap pest control is a false economy, and may make things worse

TOWN FOCUS

32-47 Celebrate Crawley West Sussex’s largest town has been undergoing something of a positive transformation, in terms of business, retail and quality of life. Platinum looks at what is happening to the old ‘Crow’s Clearing’

PLATINUM MEDIA GROUP

LEGAL

30 DMH Stallard Cloud gaming: does it need a free and competitive market?

74 Loch Associates Your responsibilities for neurodiversity in the workplace 80 Mayo Wynne Baxter New CMA guidance regarding sharp practices within online selling

INNOVATION

70 Sussex Innovation What are we going to do about workplace AI?

EDUCATION

78 Hurstpierpoint College The importance and advantages of an Extended Project Qualification

CHARITY

87 Chestnut Tree House Make your mark in 2024

HEALTH

90 London Andrology Two surgeons discuss the falling rate of male fertility within the western world

TRAVEL

92 Sailing the ocean blue Tess de Klerk suggests we charter a boat this summer

MOTORING

94 Aston Martin DB11 Maarten Hoffmann feels out of sorts pushing this Aston

All rights reserved. The views expressed in this publication are not necessarily those of the publisher. The publisher cannot accept responsibility for any errors or omissions relating to advertising or editorial. The publisher reserves the right to change or amend any competitions or prizes offered. No part of this publication may be reproduced without prior written consent from the publisher. No responsibility is taken for unsolicited materials or the return of these materials whilst in transit. Surrey Business Magazine is owned and published by Platinum Media Group Limited.

5

ALL THINGS SKILLS At the end of May, we submitted our Local Skills Improvement Plan (LSIP) to the Department for Education, having engaged with many different sectors to ensure a robust set of qualitative data. As reported before, we are hearing a great deal about cross-cutting skills around employability, digital and professional skills.

In May we focused in on green skills, presenting brand new research covering the growth in green skills jobs. The green transition is a huge economic opportunity, while also a significant risk.

Getting the right evidence base is key so we commissioned the research to understand: • Number of green jobs in the Surrey and North/Mid Hampshire (“the LSIP area”), across different occupations • The wider green economy • Skills provision linked to this • Projections of future growth We identified around 35,000 green jobs in the LSIP area currently, or 3.8% of total employees, which is 23% higher in the LSIP area than the UK as whole.

We project that the number of green ❛❛ jobs in the LSIP area will rise from 35,000 in 2022 to 57,000 in 2030, and 108,000 in 2050

❜❜

6

We project that the number of green jobs in the LSIP area will rise from 35,000 in 2022 to 57,000 in 2030, and 108,000 in 2050.

Having presented these findings to 85 businesses, the room then buzzed with discussions around the green skills economy and how we can transition towards a more sustainable future.

It was great to hear from businesses in different sectors within Surrey and North/Mid Hampshire. There was positive feedback from employers and their efforts towards reshaping their organisations to a ‘greener’ economy.

Training providers including colleges were there supporting and collaborating with businesses. The full output from the meeting was included within our report and it was a great step towards businesses thinking about how they can be more sustainable. We were also able to share some exciting resources and events that are already available such as: • A Surrey Retrofit Summit: supporting businesses in the retrofit sector, including a strong focus on skills.

• A new film has just been completed showcasing key green roles and sectors to help with Careers advice.

• Some examples of support available to businesses: • EnterpriseM3 Growth Hub • Innovation South Virtual Campus including many free green focused courses.

WELCOME

The key thing about the skills work we have been doing is that it will continue until March 2025, and we aim to get more employers involved with their local providers to ensure that we are developing the best possible workforce within our vibrant economic area. This includes new entrants to the workforce but also those already within it.

SURREY BUSINESS AWARDS

The Surrey Business Awards have a huge reach and enviable reputation.

They recognise the achievements of all kinds of businesses, large and small, across different sectors in Surrey.

The opportunity to enter closes this month and the winners will be announced at a gala dinner on the October 17th at G Live, Guildford – and this promises to be a fantastic event.

SURREY CHAMBERS AGM

We look forward to seeing many members at our AGM on June 15th, taking place at The Merry Harriers in Godalming, with the possibility of meeting a llama or two!

Surrey Chambers of Commerce can be reached on 01483 735540, E: info@surrey-chambers.co.uk @surreychambers www.surrey-chambers.co.uk

Louise Punter CEO Surrey Chamber of Commerce

AND WHILE YOU’RE HERE...

Platinum Media Group enjoys the largest circulation of any business magazines in the UK, reaching over 720,000 readers across the South East and this includes 468,000 online readers. If you can’t wait for the next issue then jump onto our social media platforms and join the conversation.

@platbusmag Platinum Media Group www.platinummediagroup.co.uk

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#CHAMBERBUSINESS At the heart of our local business communities, we’ve got the understanding, data, insights, services and expertise to support you and your business

SURREY CHAMBERS OF COMMERCE

DON’T JUST JOIN – JOIN IN! Why being a member of Surrey Chambers of Commerce is good for business, locally, nationally, and globally We are Surrey’s largest not-for-profit business support and networking, organisation

We act as a catalyst by connecting you to opportunities, skills, knowledge and valuable contacts

All of our services and products are directed by the business community for the business community

As a member, there are many marketing opportunities available to you, designed to help you maximise your membership

Visit www.surrey-chambers.co.uk or call: 01483 735540 Please email our Head of Membership for further details sarah.butcher@surrey-chambers.co.uk

CHAMBERS NE WS ROYAL VISITS SURREY CHARITY

HRH was greeted and shown around the offices in Fetcham by Clare Burgess, Chief Executive, and Christine Wilmshurst, Chair of Trustees.

HRH was introduced to various members of staff, volunteers and service users including Tony Greene, Resource Centre Coordinator who explained the benefits of coming into the Resource Centre and showed her various pieces of equipment.

The Duchess also met some of the charity’s volunteers and trustees, and creators of a collaborative piece of artwork from the charity’s social groups.

CREDIT: MARK LEWIS

On Wednesday April 19th, Her Royal Highness The Duchess of Edinburgh, visited Sensory Services by Sight for Surrey, a charity supporting over 8,000 people with sight and hearing loss in Surrey.

which shows attendees how to use software that will allow people with a VI to continue using their mobile phone or computer.

The Duchess and Rylie The Duchess discussed with staff the hope that on-going developments in Artificial Intelligence (AI) could enable advancements in British Sign Language interpretation.

She was then shown specially adapted cooking equipment for people with a vision impairment (VI) and joined a real-time ‘Let’s Talk Tech’ session

As she departed, she was presented with a goodie bag and a hand woven bird feeder, unveiled a Braille plaque and cut a cake.

Clare Burgess said, “It was a privilege and honour to introduce The Duchess to some of our service users, volunteers and staff and highlight the crucial work we do supporting people who are blind, vision impaired, deaf, hard of hearing and deafblind.”

HOW SMEs CAN PROVIDE LGBTQ+ EMPLOYEES WITH A SAFE AND SUPPORTIVE NETWORK Larger companies can create confidential and supportive employee networks that connect LGBTQ+ colleagues and their allies. But what about smaller businesses?

Creative communications agency, Something Big, faced a challenge in providing a network for their LGBTQ+ colleagues, but when they discovered similar issues in other businesses, they got creative and found a solution.

Introducing the newly launched Surrey LGBTQ+ Employee Network created

by Pride in Surrey. The network connects SME employees, while separately assisting employers in fostering workplace inclusivity.

It’s free for LGBTQ+ employees to

join, offering virtual meetings, safe social events, and wellbeing advice.

Organisations who sign up can benefit from anonymised feedback, shaped by the network, on how to improve inclusivity within their workplaces.

Stephen Ireland, Founder & Director of Pride in Surrey, said, “Building a countywide network for Surrey businesses ensures more voices can be heard. We’re providing a safe environment where employees from different organisations can discuss anything! What one SME might be doing well, another might be challenged by. This kind of information which, when stripped of any personal or business identifiers, can help create inclusive and diverse workplaces.”

Sally Pritchett, CEO of Something Big, said, “For SMEs making such great progress in diversity and inclusion, being able to create these kinds of safe spaces within a small team was a real stumbling block. Now we can offer a genuinely safe support network to all our employees.”

Learn more about how to join the Surrey LGBTQ+ Employee Network: https://www.prideinsurrey.org/ employeenetwork

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Top international trade news Latest international trade notices Upcoming events & training

Contact us today: export@surrey-chambers.co.uk 01483 735549

NEWS

DELTA 365 PLAYING ITS PART IN YOUTH TEAM SPORTS Collectively we’re quite an active team here at Delta 365. You’ll find football fanatics, avid skiers, and Pilates junkies amongst our numbers, so naturally we are keen to encourage any initiatives that help inspire a love of all things sport! When we heard about an opportunity to directly impact a local youth team we were delighted to offer our support.

Delta 365 is announcing its sponsorship of the Ascot United U7s youth football team, the Chargers. The donation has gone towards providing essential equipment, and the company’s logo is now emblazoned on the team’s kit this season.

Ascot United boasts a state-of-the-art 3G playing surface, providing a fantastic facility for boys, girls, men and women to practise and play the sport they love, at a range of different standards.

As the best players in the world will testify, having a recognisable and professional-looking shirt can help pull a team together. We hope the new Delta 365-branded kit gives the side a well-deserved boost as they run onto the pitch to face the competition this year and next.

Delta 365’s Managing Director, Seamus O’Neill, commented, “We’re always looking for ways to help our local community, and the idea of sponsoring grass roots football is appealing as it provides so many

benefits to young people. From learning to work together to staying active, competitive sports teach children valuable lessons that they’ll carry with them throughout life.

“Quite a few of our employees are avid football fans so we’ll be watching the team with great interest to follow their progress. We wish them every success for the forthcoming season and look forward to hearing about their games.”

Good luck to the team from everyone at Delta 365 - we’ll be following all the action and cheering you on!

NEW CHAPTER FOR MACKRELL TURNER GARRETT Partners and staff at Mackrell Turner Garett have announced the firm’s merger with established south coast legal brand, Dutton Gregory Solicitors.

Both full-service law firms were established over 70 years ago and have since proved their commitment to providing clients with tailored legal solutions in property, for later-life planning, families and commercial matters.

“We had been looking for the right partner firm in Surrey when we met the Partners at Mackrell Turner Garrett,” explained Andrew Tilley,

“We wanted to merge with a larger organisation that would equip us with both additional resources and a wider range of expertise and services,” said Marc Mediratta, Partner and “After spending some time getting to Head of Company & Commercial at know each other, we realised that our firms are on similar journeys, share the Mackrell Turner Garrett. “Both sides have worked hard to ensure that this same values, vision and culture. We is a beneficial opportunity for staff, also have the same ambitions, so we associates and, most importantly, were delighted when they accepted clients.” our invitation to join forces.”

Managing Partner of Dutton Gregory Solicitors, which employs over 130 staff across Hampshire and Dorset.

The official merger took place on April 1st with an initial transition period during which Mackrell Turner Garrett will practice as ‘Dutton Gregory incorporating Mackrell Turner Garrett.’

SURRE Y CHAMBERS E VENT CALENDAR JUNE ONWARDS….

MAKING THE MOST OF YOUR CHAMBER MEMBERSHIP Tuesday 13th June | 10:00 – 11:30 Online Join us on June 13th for a short webinar to give you a greater insight into some of our member benefits. Chamber members receive some fantastic discounted services. With presentations from AXA Health, Breathe HR, AA and Westfield Health, this webinar aims to give you some more information about how you can claim these exclusive offers and get the most from your Chamber membership.

STARTING YOUR NET ZERO JOURNEY

Thursday 15th June | 08:00 – 10:00 Login Business Lounge, Camberley In collaboration with Surrey Heath Borough Council please join us for breakfast where we will talk through real-life examples of starting the net zero journey. Speakers from Surrey Heath Borough Council will be discussing their new economic development strategy as well as the steps they have taken, as an organisation, to start their net zero journey. We will also be joined by Sebastian Elwell, Director of Switchfoot Wealth Limited and Co-Chair of B Local Surrey. He will be discussing how finance sits at the heart of the net zero transition.

ACCESS TO BUSINESS FUNDING

Wednesday 14th June | 09:00 – 10:30 | Online In collaboration with NatWest, Surrey Chambers is running this online session on Access to Business Funding. This session will cover traditional bank funding for cash flow (Overdrafts or Invoice finance), funding for business purchases (such as owner occupied freehold / leasehold purchases), Real Estate finance (Commercial or Residential investment), Asset purchases (Lombard), and Trade Finance. This event aims provide an overview of funding opportunities available to you followed by a Q&A session with industry experts.

MEMBERS NETWORKING EVENING – PRECEDED BY THE AGM WAVERLEY

Thursday 15th June | 18:00 – 20:00 Merry Harriers, Hambledon The special members’ networking evening is in a new location where there’ll be the opportunity to not only network with a wide range of businesses but you will also get to meet and greet the on-site llamas! Our Members Networking Evenings are a monthly event where we invite our current members to join us to catch up on the happenings of the previous month’s business calendar.

HOW DWP CAN HELP YOUR EMPLOYEES AND YOUR BUSINESS Tuesday 20th June | 08:00 – 10:00 Guildford Pavilion Join us for this breakfast event in collaboration with DWP, where we will be discussing the ways in which DWP can help both your employees, and your business.

We will be discussing the benefits – and challenges – of how small and medium businesses can benefit from having a clear IWP (in-work progression) pathway.

ANNUAL SUMMER SOIRÉE

Thursday 29th June | 17:00 – 20:00 Burford Bridge, Dorking Surrey Chambers of Commerce is delighted to present our Annual Summer Soirée for 2023 at the beautiful Burford Bridge.

The BBQ will be the perfect opportunity for you to catch up with clients, colleagues, and other Surrey Chamber members.

Here at Surrey Chambers, we have a clear vision of what a great BBQ is: delicious food, lovely weather, and great networking!

SURREY YOUNG PROFESSIONALS

Thursday 22nd June | 18:00 – 20:00 Fallen Angel Bar, Guildford Surrey Chambers of Commerce is proud to present its Surrey Young Professionals Networking Evening. Whether you are new to the world of networking or simply wish to brush up on your networking skills, the Surrey Young Professionals Networking series is here to connect you with like-minded people, all over some delicious canapés and cocktails.

ECONOMIC BREAKFAST WEBINAR NATWEST BUSINESS BANKING

Wednesday 5th July | 09:30 – 11:00 Virtual Event Surrey Chambers of Commerce and NatWest host this Economic Business Breakfast. This Zoom webinar features key speakers from Natwest, including Marcus Wright, Senior Economist and Shreya Subramaniam, Economist Associate. They will be sharing an update on the UK’s recovery, the impact of the cost of living crisis, how the challenge posed by the transition to net zero is being met and how geopolitical developments including de-globalisation are shaping the outlook.

Surrey Chambers Golf Society SCGS 2023 Golf Fixtures

17th January: Hankley Common Golf Club Member rate £105.00 + VAT Sponsorship available 21st March: North Hants Golf Club Member rate £115.00 + VAT Sponsorship available

23rd May: Coombe Hill Golf Club Member rate £160.00 + VAT Sponsored by Vooba

4th July: Stoneham Golf Club

23rd February: West Hill Golf Club Member rate 100.00 + VAT Golf day sponsor: Inchcape Jaguar Land Rover 27th April Tandridge Golf Club SCGS Golf Major Member rate £130.00 + VAT Golf day sponsor Willu 15th June: Hindhead Golf Club Member rate £150.00 + VAT Sponsorship available

5th July: Hayling Island Golf Club

Member rate £135.00 + VAT Sponsorship available

Member rate £115.00 + VAT Golf day sponsor: Maris

23rd August: The Addington Golf Club

5th September: New Zealand Golf Club

Member rate £105.00 + VAT Golf day sponsor: Eclectic Interiors

Member rate £145.00 + VAT Golf day sponsor: No Grey Area

18th October: The Berkshire Golf Club

9th November: Swinley Forest Golf Club

Member rate: £225 + VAT Golf day sponsor: Lester Aldridge Solicitors

Member rate: TBC Sponsored by Commtel

12th December: Woking Member rate £125 +VAT Golf day sponsor: Cintriq Surrey Chambers Of Commerce

Surrey Chambers Of Commerce

Order of Merit sponsored by: Nearest the Pin sponsored by: @surreychambersofcommerce

@surreychambers

01483 735540

BUSINESS

LSIP preliminary findings – announcement soon April saw the Surrey and North/Mid Hampshire Learning Skills Improvement Plan (LSIP) team run several hugely successful and busy events, including sector-specifi c roundtables, webinars and a summit. The variety of professionals from different businesses and training providers gave us an excellent opportunity to hear about the varied struggles and challenges from employers across the many sectors.

The colleges and independent training providers were there to support and participate in the suggestions and strategies to overcome these issues.

In May, we co-hosted the Future of Green Skills summit in partnership with Surrey County Council at the WWF centre in Woking. Over 80 delegates came along to this event to hear the researchers share their findings around green jobs, which included the news that our LSIP area currently has a 23% higher level of green jobs than the UK as a whole. The LSIP team enjoyed the ensuing lively discussions on the green skills economy and ideas for transitioning to a more sustainable future.

They also garnered valuable insights around the developments already made by businesses and other organisations to achieve the greener economy.

As always, our team meticulously gathered all the feedback from these sessions to help with the production of the final LSIP report, which we are busy writing for the end of May. Our report will include our preliminary findings on unmet needs of employers in the Surrey and North/Mid Hampshire area, and how education providers can rise to meet the challenges uncovered by working more closely with employers.

We are making plans to share the final report to bring to a close phase one of the project. We’ll be debuting our priority findings in June at a special

event, with more details coming soon on our website – www.surrey-chambers.co.uk/future-skills-hub/events

and then facilitate the delivery of them bringing together employers and educational providers.

As phase one ends, we will be moving into phase two of the project. This will see the team galvanised into action once again, providing a variety of activities focused on stimulating collaboration between employers, educational providers and stakeholders. Our overall aim is to help deliver solutions based on the findings from our phase one report,

Phase two offers plenty of opportunities for businesses to lend their voice to the LSIP project with a variety of employer engagement activities, including events, roundtables and more. To stay up to date with our upcoming events or to get involved, please keep an eye on our website and LinkedIn.

If you have any questions, please email the team LSIP at lsip@surrey-chambers.co.uk

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The long term.”

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Call 01293 661323 or email paul.cannons@brewin.co.uk brewin.co.uk/gatwick

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BUSINESS The Business Women in Surrey group goes from strength to strength

A THOUSAND MEMBERS AND COUNTING – JOIN US! Business Women in Surrey (BWiS) is a local network of like-minded business people – regardless of gender – sharing ideas, knowledge and skills about starting and growing a business in Surrey, or building your career working for fabulous businesses in Surrey.

We hold multiple events throughout the year and encourage connection and collaboration. We’re proud to host events that continuously question and discuss issues such as gender equality which are sadly still prevalent in the corporate world, and what actions we can take to change our business world for the better.

Our annual flagship event held on International Women’s Day (IWD) – March 8th – is a particular highlight in the Surrey business calendar, attracting delegates from across the county and beyond, featuring inspiring guest speakers and prestigious sponsors.

Our #IWD event is a sell-out every year, offering the opportunity for the incredible business community from across Surrey to come together for discussion, networking, and a delicious lunch in fabulous surroundings.

FREQUENTLY ASKED QUESTIONS

Q. Do I have to be a member of Surrey Chambers of Commerce to join BWiS or attend BWiS events?

A. No. Though many choose to join the Surrey Chambers of Commerce for its member benefits.

Q. Can men join BWiS and attend BWiS events?

A. BWiS is not exclusively for women in Surrey; men are actively encouraged to join and attend events.

Q. How do I join BWiS? A. Join via the BWiS LinkedIn Group: ‘Business Women in Surrey’

Our Chair is Surrey marketing entrepreneur Jarmila Yu. She’s active in the Surrey business community supporting the Surrey Chamber of Commerce and other groups.

BWiS is an initiative created by Surrey Chambers of Commerce. Like the wider Surrey Chambers itself, a network is only as good as its members - and we are always on the lookout for other enthusiastic, active members to join the BWiS committee, or simply to contribute to the group and share their ideas and expertise.

She says, “Members of BWiS have a strong connection with Surrey; proud to either live and/or work in the county. Our collective mission is simple – we’re all about encouraging and supporting business, and inspiring and celebrating women in business in Surrey!”

If you’re interested in joining, attending events or helping provide new and exciting oppor tunities to suppor t business and inspire and celebrate women in business in Surrey, please get in touch. We’d love to hear from you!

Visit us: www.surrey-chambers.co.uk/ chamber-initiative/business-women-in-surrey/ Contact us: laura.sweetman@surrey-chambers.co.uk

17

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BUSINESS

Interview with Tom Ravenscroft, founder and CEO of Skills Builder, and author of The Missing Piece and The Skills Builder Handbook for Educators

THE IMPORTANCE OF BUILDING SKILLSETS SUMMARY OF SKILLS BUILDER

When teaching business studies, I noticed that something fundamental was missing in education. My students struggled to listen, articulate ideas, work together and creatively solve problems. Building students’ knowledge is essential. But it is not enough.

14 years ago, I set up the Skills Builder partnership to address this. The partnership now brings together over 800 organisations across education and business, who work towards a common approach to building eight essential

The partnership ❛❛ now brings together over 800 organisations across education and business

❜❜

skills; listening, speaking, prob lem-solving, aiming high, staying positive, leadership and teamwork.

These are highly transferable skills that enable success in education and employment. The Universal Framework for essential skills breaks down each of these skills into learnable, measurable steps for any aged individual.

HOW WOULD YOU SUM UP THE CURRENT SKILLS ENVIRONMENT?

Addressing the skills gap is more urgent than ever. In education, the focus tends to be on basic skills and knowledge.

Then in work, focus is placed on technical skills. What often gets overlooked are essential skills.

Many businesses lack the skills they need, but often don’t have the tools to elucidate exactly what they are. Without consistent language, the gap with the education system remains.

www.skillsbuilder.org

WHERE DO YOU SEE THE FUTURE OF SKILLS?

Many commentators talk about the need to build the skills furthest from automation. Developments in AI raise the question of how we use these tools effectively in a hybrid work environment. Skills need to follow the data, research and best practice across sectors cohesively.

We work with partners across industry, education and the social sector to help ensure that future policy reflects their skills needs. We are building off their track record of – and insights from – delivering 2.3 million high quality opportunities to build essential skills in 2022, using the Universal Framework for essential skills.

WHAT ARE THE BENEFITS OF LOOKING AT SKILLS?

Individuals with a portfolio of good essential, basic and technical skills benefit from higher life satisfaction, job satisfaction and social mobility.

For employers, essential skills don’t just boost productivity. They are as strong a predictor of job satisfaction as income and drive productivity.

Recruiting for skills rather than qualifi cations or experience can widen the candidate pool to be more diverse.

Using robust measures can also improve the predictive value of recruitment by reducing noise in the decision making process.

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SURREY CHAMBERS OF COMMERCE Surrey Chambers of commerce

EXECUTIVE PARTNERS & PATRONS EXECUTIVE PARTNERS Learn more about executive partner membership & PATRONS L e a r or n mpatronage o r e a b o u t e x eat c u twww.surrey-chambers.co.uk ive partner membership or patronage at www.surrey-chambers.co.uk

www.surrey-chambers.co.uk

www.surrey-chambers.com

NEW MEMBERS

Surrey Chambers of Commerce welcomes its latest member companies When you join Surrey Chambers of Commerce, your company details automatically get listed on this page alongside fellow new members.

What a fantastic way to let the Surrey Business community know you are out there and ready to get those all-important connections.

BRIARS GROUP www.briarsgroup.com 01483 413400

SALTER TRAINING AND CONSULTING LTD www.saltertrainingandconsulting.com 07775 422323

SHERWIN CURRID ACCOUNTANCY LIMITED www.sherwincurrid.com 01483 905910

THE DIGITAL MEDIA COLLECTIVE https://tdmc.uk 01252 419966

MERRY HARRIERS www.merryharriers.com 01428 682883

ORPHIC FINANCIAL INSIGHT LIMITED www.orphic.financial 07900 805268

TAXASSIST ACCOUNTANTS www.taxassist.co.uk/caterham

All new Chamber members are entitled to a one-off 50% discount for a company profile within this magazine. Contact lesley@platinummediagroup.co.uk for more details

If you are looking to join Surrey Chambers, then please do get in touch: sarah.butcher@surrey-chambers.co.uk or call 01483 735540. We look forward to hearing from you! @surreychambersofcommerce

www.surrey-chambers.co.uk

@surreychambers

01483 735540

@surreychambersofcommerce

@surreychambersofcommerce

21

FINANCE BIG STORY

22

BIG FINANCE STORY

The hackers,

HACKED As the trial of claims for phone hacking and related unlawful information gathering against Prince Harry and over 100 other claimants (collectively known in court as ‘The Claimant Group’) against Mirror Group Newspapers continues, Platinum looks at the gathering of information by illegal means involving a web of corruption, blackmail and coercion.

By Alan Wares

23

FINANCE BIG STORY

In 1999, the Metropolitan Police were looking the unsolved 1987 murder of private investigator Daniel Morgan in a pub car park in Sydenham, south London. Morgan ran S outhern Investigations with his business partner Jonathan Rees. Although acquitted in 2009 of Morgan’s murder, it was found that Rees was one of the key players in obtaining information illegally on behalf of the News of the World newspaper.

The lack of successful prosecution of Rees was put down to many acts of what reports referred to as ‘institutional corruption’ within the Metropolitan Police. The senior investigating officer, Detective Sergeant Sid Fillery, later re plac e d M organ at S ou ther n Investigations upon his retirement from the force. He had already been unofficially ‘working’ with them while a police officer, but failed to inform his superiors.

Rees himself was imprisoned for seven years on a separate count of perverting the course of justice when he sought to plant cocaine on a man involved in a child custody case. Upon his release, he worked on a freelance basis for the Daily Mirror and Sunday Mirror as well as the News of the World.

After the collapse of the Morgan murder trial at the Old Bailey, in March 2011 it was revealed that Rees had earned £150,000 a year from the News of the World for supplying illegally obtained information about people in the public eye.

24

He had a network of contacts with corrupt police officers, who obtained confidential records for him. He claimed that his extensive contacts provided him with confidential information from banks and government organisations and he was routinely able to obtain confidential data from bank accounts, telephone records, car registration details and computers. He was also alleged to have commissioned burglaries on behalf of journalists.

❛❛ Phone hacking, being

a form of surveillance, is illegal in many countries ❜❜

BIG FINANCE STORY

ILLEGAL DATA GATHERING Phone hacking is the practice of exploring a mobile device often using computer exploits to analyse everything from the lowest memory and CPU levels up to the highest file system and process levels.

Modern open source tooling has become fairly sophisticated as to be able to “hook” into individual functions within any running App on an unlocked device and allow deep inspection and modification of its functions.

Phone hacking is a large branch of computer security that includes studying various situations exactly how attackers use security exploits to gain some level of access to a mobile device in a variety of situations and presumed access levels.

The term came to prominence during the News International phone hacking scandal, in which it was alleged (and in some cases proved in court) that the British tabloid newspaper the News of the World had been involved in the interception of voicemail

messages of the British Royal Family, other public figures, and a murdered schoolgirl named Milly Dowler.

THE LAW

Phone hacking, being a form of surveillance, is illegal in many countries unless it is carried out as lawful interception by a government agency, such as the police or security services.

In the News International phone hacking scandal, private investigator Glenn Mulcaire was found to have violated the Regulation of Investigatory Powers Act 2000. He was sentenced to six months in prison in January 2007.

NEWS INTERNATIONAL

❛❛ It was the

Daniel Morgan murder that exposed the story of collusion and corruption ❜❜

The News International phone hacking scandal was a controversy involving the now-defunct News of the World and other British newspapers owned by Ruper t Murdoch. Employees and freelancers of the newspaper were accused of engaging in phone hacking, police bribery, and exercising improper influence in the pursuit of stories.

It was the Daniel Morgan murder that exposed the story of collusion and c o r r u pti o n , a n d i nve s ti g ati o n s conducted from 2005 to 2007 appeared to show that the vast network of the paper’s phone hacking activities.

In July 2011 it was revealed that the phones of murdered schoolgirl Milly Dowler, relatives of deceased British soldiers, and victims of the July 7th Rupert Murdoch

2005 London bombings had also been hacked.

The resulting public outcry against News Corporation and its owner, Rupert Murdoch, led to several high-profile resignations, while advertiser boycotts led to the closure of the News of the World on July 10th 2011, after 168 years of publication.

The then - prime minister, David Cameron, announced on July 6th 2011 that a public inquiry, later known as the Leveson Inquiry, would look into phone hacking and police bribery by the News of the World and consider the wider culture and ethics of the British newspaper industry. A number of arrests and convictions followed, most notably of the former News of the World managing editor Andy Coulson.

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BIG STORY

LEVESON INQUIRY

There were supposed to be two inquiries led by Lord Justice Sir Brian Leveson – the first looked into ‘the culture, practices and ethics of the British press’. This took place at The Royal Courts of Justice from November 2011 to June 2012.

Leveson heard testimony from those on the receiving end of phone hacking including actors Hugh Grant and Steve Coogan; author JK Rowling; smear campaign victim Christopher Jeffries; families of murder victims and many other.

It also heard from journalists, broadcasters, editors and media proprietors, with varying degrees of either compliance or irritation; depending on which way they felt the justice system should interfere with the freedom of the press.

Leveson’s report was published as a 2,000-page document in November 2012, mainly focusing on how the Press Complaints Commission was insufficient as a watchdog for the press, and needed updating, with a proper code of conduct to allow individuals a proper right of

JK Rowling

Lord Justice Leveson

Steve Coogan

redress. Membership would be voluntary, but incentivised.

May this year, Leveson made another public call, in his first interview on the matter, for the second inquiry to convene.

The second part of the Leveson Inquiry – ‘the extent of unlawful or improper conduct within News International, other media organisations or other organisations’ never materialised.

It had to be delayed while other ongoing police investigations into corruption and collusion were completed. In late

❛❛ The cost of the first Leveson Inquiry was £5.4m – the kind of money many of those in the spotlight would find down the back of their sofa ❜❜

HUGH GRANT In April 2011, Grant published an article in the New Statesman titled “The Bugger, Bugged” about a conversation with Paul McMullan, a former journalist and paparazzo for News of the World.

In unguarded comments which were secretly taped by Grant, McMullan alleged that editors at the Daily Mail and News of the World, particularly Andy Coulson, had ordered journalists to engage in illegal phone tapping and had done so with the full knowledge of

26

senior British politicians. McMullan, torn into as ‘morally bankrupt’ by Steve Coogan live on Newsnight in 2011, also said that every British Prime Minister from Margaret Thatcher onwards had cultivated a close relationship with Rupert Murdoch and his senior executives.

When asked by Grant whether prime m i n s t e r D av i d C a m e r o n h a d encouraged the Metropolitan Police to “drag their feet” on investigating illegal phone tapping by Murdoch’s journalists, McMullan agreed this had happened, and stated that police themselves had taken bribes from tabloid journalists: “20% of the Met has taken backhanders

Critics believed the decision to indefinitely delay the second part of the inquiry was the cold hand of News International owner Rupert Murdoch exerting his undue influence over the government of the time. The government, for their part, dismissed that notion, stating that the second inquiry would be ‘too costly’ and ‘not find anything’.

As it transpired, the cost of the first Leveson Inquiry was £5.4m – the kind of money many of those in the spotlight would find down the back of their sofa.

from tabloid hacks. So why would they want to open up that can of worms?

And what’s wrong with that, anyway? It doesn’t hurt anyone particularly.”

Grant’s article attracted considerable interest, due to both the revelatory content of the taped conversation, and the novelty of his turning the tables on a tabloid journalist.

While the allegations regarding the News of the World continued to receive coverage in the broadsheets and similar media, it was only with the revelation that the voicemail of murdered Milly Dowler had been hacked, and evidence for her murder enquiry had been deleted, that the

FINANCE

HACKED OFF

In light of the allegations of the News of the World phone hacking into the mobile phone voice mail of murder victim Milly Dowler, on July 5th 2011 in partnership with Brian Cathcart and other concerned individuals, Media Standards Trust (MST) formed the ‘Hacked Off’ campaign. This MST is a think tank which had been formed in 2006 to carry out research on issues in the media sector, while advocating for press freedom as well as industry quality, transparency and accountability.

The campaign is supported by a number of journalists, broadcasters, politicians of all parties, writers and victims of phone hacking. Hacked Off produces its own publication ‘Free & Fearless’.

Hugh Grant is often the public face of Hacked Off, appearing on programmes like Question Time and Newsnight in order to give a voice to those on the receiving end of illegal press intrusion.

❛❛ It appears

in 2023, little has been done to improve the behaviour of some aspects of the Fourth Estate ❜❜

THE HACKERS

As for those who indulged In phonehacking and other illegal forms of data and information gathering, many were cross-examined by Leveson.

In 2012, in order to head off further misguided and unfounded criticism that ‘Hacked Off’ was merely a ‘secretive pressure group... of wealthy and powerful individuals and celebrities... which has successfully campaigned for state control of the media,’ the group disassociated itself from the MST.

Their demeanour is one of smug contempt, mostly for the self-entitled considerations they have about believing that they have circumvented the law, and this being untouchable. At the same time, when they get caught, there is often one of three reactions; the first being that they knew the law and the authorities, working at a glacial pace, are merely an occupational hazard.

coverage turned from media interest to widespread public (and eventually political) outrage.

a six-figure sum to settle a High Court action. He donated the payout to Hacked Off.

In 2012, Grant settled a case he had brought with the News of the World.

He subsequently became something of a spokesman against Murdoch’s News Corporation.

Now, Grant has brought another action against the Sun newspaper. He told the court that they had use ‘burglaries to order,’ and ‘breaking and entering’ to obtain private information through ‘bugging, landline tapping and phone hacking.” For its part, The Sun’s legal team is saying that the case has no merit as it was ‘brought too late’.

In 2018, Mirror G roup Newspapers apologised for its actions towards Grant and other public figures, calling the affair “morally wrong”.

This came after Grant accepted

Second is the smirk across their faces knowing that the authorities took so long to investigate, collate and prosecute.

The third common reversion-to-type is to play the victim. With no concept of self-awareness, they will convince any who they believe cares that they are the patsy in a sting. Pitiful, isn’t it?

Irrespective the interest in the Leveson Inquiry at the time, including some hysteria by cer tain newspaper proprietors about the judiciary closing down the freedom of the press, it appears in 2023, little has been done to improve the behaviour of some aspects of the Fourth Estate. If nothing else, the fact that over 100 complainants are suing Mirror Group is testament to that.

As Alan Rusbridger, then editor of The Guardian wrote at the time, “The press must accept that the breach of trust engendered by a series of Editors’ Code breaches and a discredited PCC needs tackling immediately and resolutely.”

Still we wait.

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FINANCE

Corporate lenders are beginning to report the early signs of stress on lending covenants as businesses feel the financial pressure of recent interest rate rises.

But what should a business do if it is at risk of breaking lending covenants, asks John Walsham, Business Development Consultant of Kreston Reeves.

Breaching lending covenants – how should a business respond?

With interest rates set to be high for some time to come, the cost of borrowing for UK businesses is rising.

Lenders are scrutinising borrowing, looking for the early signs of borrower stress, particularly in loan and cash flow covenants.

Banks are left facing a difficult decision when a borrower breaks its lending covenants. They cannot simply ignore it, nor are they likely to panic, demanding a review of the business’s performance.

A positive, working relationship with your banking partner will most likely determine next steps.

❛❛ Banks are left facing a difficult decision

when a borrower breaks its lending covenants.

They cannot simply ignore it… ❜❜

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EARLY WARNING SIGNS

Banks look to a wide range of sophisticated early warning signs when stress testing a borrower’s ability to meet repayments. These typically include: n Poor or inaccurate management information supplied by the client.

There may be concerns that this is deliberately vague to avoid scrutiny. n Late management information, including covenant tests. Borrowers may be deliberately trying to avoid the bank seeing the current liquidity issues. n L ate audited accounts , po or bookkeeping and avoiding publishing bad results. This includes where accounting periods are suddenly extended on Companies House. n Delaying payment to suppliers. n Adopting HMRC’s time to pay arrangements. This can be a good thing in the right circumstances but may mask more significant issues. n Missed loan repayments. This may be a seasonal issue but equally a clear warning sign. n Regularly exceeding overdraf t facilities, possibly through overtrading or just loss making. n Debt on the bank account that never swings into credit. n Increased credit score enquiries, as suppliers become more cautious. n Declining credit score, as poor results see suppliers wanting payment in advance. n CCJs, as suppliers seek repayment via official channels.

FINANCE

HOW SHOULD BUSINESSES RESPOND?

It is here that a business will discover whether its bank is the ‘trusted adviser’ it claims to be. Banks will show empathy where a positive and knowledgeable relationship exists and may suggest remedies to address any challenges.

This might include: n capital repayment holidays; n loan term extensions, for example, with CBILs extended from five to ten years; or n using the new ‘series 3’ recovery loan scheme.

If the lender cannot see a way to support the business, there are plenty of active lenders keen to work with businesses with a good track record.

However, care should be taken as many lenders are suggesting fi xed rates to help them make the debt service cover work. And whilst a fixed rate might be the right answer, a business should always be offered a fixed rate and a variable rate option so an informed decision can be made.

New borrowers also need to consider the affordability of borrowing. It is not uncommon for lenders to be offering a variable lending rate using a default base rate of 7% plus margin, meaning total borrowing costs in excess of 11%.

TAKE ADVICE

Seeking advice early is often critical to achieving the most positive outcome for a business, particularly if there are concerns about what’s coming around the corner in these uncertain times.

If worried about breaching covenants, then a restructuring professional may

be able to help consider strategies that are available to ensure that the business is as efficient and cost-effective as it can be. Lenders will often take comfort from a business seeking professional advice and may be more willing to work with them to see out a diffi cult period, particularly when supported by a clearly structured roadmap out of the current difficulties.

The advice that a business will need will vary greatly and, depending on the situation, can be as light touch as required, particularly where cash may be a real concern.

If you’d like to find out more about the services that we can offer when your situation is becoming stressed, please do get in touch with John Walsham: Email: enquiries@krestonreeves.com Call: 0330 124 1399 Visit: www.krestonreeves.com

29

LEGAL

The Competition & Markets Authority strongly believed it does. Jonathan Compton, Partner, Dispute Resolution at DMH Stallard discusses its recent findings

CLOUD GAMING – does it need a free and competitive market?

The Competition & Markets Authority (CMA) is the primary UK consumer protection and market competition regulator. The CMA has recently blocked a planned takeover of Activision. Top of its list of concerns was the CMA duty to promote free market competition in the UK cloud gaming market. Microsoft and Activision are very angry.

“The UK is clearly closed for business,” said a spokesman for Microsoft and Activision. With respect, both corporations are wrong.

Global gaming is ❛❛ forecasted to reach £11bn by 2026. Microsoft accounts for 60-70% of global Cloud gaming ❜❜ 30

THE DEAL

It’s a big deal. Microsoft was planning to pay $68.7bn for Activision.

THE CMA’S INVESTIGATION

The CMA announced its investigation in September 2022, published its interim report in February this year, and blocked the deal in May.

THE FACTS

The UK cloud gaming market is growing.

By 2026, forecasters are suggesting UK sales of £1bn. Global gaming is forecasted to reach £11bn by that time.

Microsoft accounts for 60-70% of global cloud gaming. Activision owns Call of Duty, Overwatch and Warcraft. Microsoft owns Xbox, and Azure together with Xbox Cloud. So, the deal would combine Activision’s games with Microsoft’s cloud infrastructure.

THE ARGUMENTS

Microsoft made proposals to deal with the concerns of the CMA at the interim report stage. These included making games available on various platforms for a 10-year period. Microsoft further proposed having Activision games available on Game Pass and argued that this outweighed any damage to competition by the merger.

LEGAL

THE CONCLUSION

The CMA looked very carefully at the Microsoft arguments. Then it dismissed them.

n Fourth, that Microsoft dominates cloud gaming.

n First, the CMA found that cloud gaming is fast growing in the UK.

n Fifth, that this deal would strengthen the position of Microsoft in the cloud gaming sector further.

n Second, that cloud gaming allowed consumers to play without buying expensive consoles.

n Sixth, that the proposals of Microsoft, though real and substantial, were not sufficient to meet their concerns.

n Third, that cloud gaming allowed consumers greater choice in when and where they played.

n And finally, that cloud gaming needs a free and competitive market.

THE FURY

The reaction of both Activision and Microsoft has been one of fury. “The CMA’s report contradicts the ambitions of the UK to become an attractive country to build technology businesses,” a spokesperson for Activision said and continued, “The report’s conclusions are a disservice to UK citizens, who face increasingly dire economic prospects.

We will reassess our growth plans for the UK. Global innovators large and small will take note that – despite all its rhetoric – the UK is clearly closed for business.”

Jonathan is a Dispute Resolution and Litigation partner at DMH Stallard, based in our Surrey office.

He is qualified both as a barrister and a solicitor, with his experience as an advocate strongly underpinning his commercial litigation work.

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CELEBRATE CRAWLEY

. . . e t a r Celeb

CRAWLEY Crawley’s history can be traced as far back as the Stone Age. Crawley’s name is derived from the Anglo Saxon ‘crawe leah’ meaning a ‘crow infested clearing’.

The spelling changed during the Middle Ages.

The current spelling of Crawley appeared around 1316. The town itself is a mixture of three parishes, including Ifield, Crawley village and part of Worth.

Worth Church is Crawley’s oldest building originating from Saxon times.

The first mention of Crawley comes from 1203, when a licence to hold a weekly market was granted.

My, how things have changed. Crawley is now a large thriving town and the largest inland town in Sussex. Although the county seat of East Sussex is Lewes and Chichester for West Sussex, Crawley dwarfs them both in terms of economic viability and the major companies that choose to reside there.

One of the largest employers in the

Old and new: Crawley town centre is in the middle of a major refurbishment benefiting retail, business and social lives

32

region is Gatwick Airport with 2,500 local staff, Thales, the defence contractor, that employ over 2,300 people from the area, along with Virgin Holidays (1100), Swiss chocolate giant Nestle (800), TUI Travel (800), Tesco (1,000), Royal Mail (600) and Crawley Borough Council (650) Crawley’s economy ranks among the most prosperous i n E n g l a n d .T h e G r o s s Domestic Product (GDP) was worth an estimated £5.4 billion in 2020, according to figures published by the ONS. The transport & storage industry is the largest in Crawley based on the number of jobs, accounting for 25.2% of roles in the area. Crawley had a mean average salary for fulltime employees of £45,025 in 2022. Crawley’s unemployment rate is 3.1% as of 2021 which is 2% lower than the national average. During the boom of the 1980s the town boasted the lowest level of unemployment in the UK

CELEBRATE CRAWLEY FINANCE

Pride - in every sense of the word - now encapsulates Crawley The former ‘crow infested clearing’ is now one the most successful towns in the region, boasting many of the most successful firms in the country and now boasting two Business Improvement Districts (BIDs).

Manor Royal BID was launched in 2013 with the aim of attracting high value business to the area and as a ‘collective’, supporting those business in being successful in pleasing surroundings.

The Crawley BID was launched in 2019 with the aim of making the town safer

and more vibrant, connecting businesses and promoting and showcasing the area.

The town is also highly attractive for London commuters as it is only 28 miles away and quite a few famous faces hail from the town such as: Gareth Southgate, Daley Thompson, Alan Minter, Ms. Dynamite, Romesh Ranganathan, The Cure and Sir Charles

Court, the 21st Premier of Australia.

Crawley is growing rapidly and with its superb range of high street and shopping centre outlets, some excellent schools and colleges and a broad range of businesses, it is a vibrant and forward looking town that is going from strength to strength and was recently voted the fourth best area to move to in the entire UK.

❛❛ The former ‘crow-infested clearing’

is now one the most successful towns in the region, boasting many of the most successful firms in the country ❜❜

The new Crawley Town Hall - opened in March 2023

The town’s two railways stations – Crawley and Three Bridges – cater for 3.75m passengers every year en route betweeen Brighton and London

33

CELEBRATE CRAWLEY

Introducing...

MANOR ROYAL The Manor Royal Business Improvement District is one of 300 in the UK, and is the country’s largest industrial BID. Platinum sat down with the BID Executive Director, Steve Sawyer who helped in establishing the BID in 2013 and still runs it today, to find out more.

Maarten Hoffmann: Can you give us a brief overview of the BID? Steve Sawyer: The Manor Royal BID is one of over 330 Business Improvement Districts operating in the UK and is the UK’s largest industrial BID. It’s no surprise given that Manor Royal is one of the UK’s largest business parks.

Business Improvement Districts, or BIDs, are created, run and funded by businesses to support and improve the business areas they are set up to represent. The types of thing a BID does is dependent on what the businesses that fund and run it want to see delivered, which is set out in a five-year Business Plan they vote for.

I helped to set up the Manor Royal BID in 2013 and have run it ever since, successfully taking the it through three ballots (votes). I also serve on the British BIDs National Advisory Board, the

country’s main industry body for UK BIDs, I chair the Industrial BIDs Group and teach on the British BIDs Certificate in BID Management course. I guess you could say I know quite a bit about BIDs, but especially the Manor Royal BID. MH: How do companies on the estate benefit from the BID? Steve: While not every company pays the BID Levy, because the smallest companies are exempt, every company on Manor Royal benefits. We provide a wide range of services, and deliver area-wide improvements to the area that everyone benefits from. From additional security, maintenance, area wide CCTV and ANPR, transport discounts, free jobs boards, free team building and volunteering, subsidised training, dedicated bespoke events, infrastructure improvements, careers fairs, our own magazine, website and property and

business directories, and lots more besides. As long as you have a property or work for a company in the BID area, you can tap into what we do to improve the area. In fact, we encourage it.

MH: Is the Manor Royal full or do you have room for newcomers?

Steve: The demand for space for development and property is good. It’s a very changed place, since before the Manor Royal BID started, it was about

“Crawley College is proud to have worked in partnership with the Manor Royal BID for over eight years. We are now preparing phase 15 of our training programme. Courses have been chosen by Manor Royal Businesses for Manor Royal Businesses and have included Mental Health, First Aid, Leadership and Digital Training are focused on meeting the local skills needs.”

34

CELEBRATE CRAWLEY FINANCE

MH: You have an exciting programme MH: Is the estate as large as it will get 40% empty. But there is still space for entitled Re-energise, can you tell us or is there an opportunity to expand? newcomers. In fact, during the panmore about that? demic we saw developers take a strong Steve: At the moment Manor Royal is as interest in those buildings that did beSteve: ReEnergise Manor Royal is large as it can get, which is pretty big. At come available and they have been about becoming more sustainable and over 540 acres (or more than 330 footquick to act to bring forward new buildreducing our carbon footprint, initialball pitches), Manor Royal provides over ings. From large warehouses to smaller ly by working collaboratively through nine million square feet of commercial workshops and offices, if you are lookour own, not-for-profit Local Energy floorspace for over 700 businesses who ing for property in a fantastically locatCompany – owned by the businesses provide employment for about 30,000 ed and well supported business park themselves – to generate our own enpeople. That’s a very significant and next door to an international airport ergy from renewable sources, and the motorway network then utilising the huge potential repreManor Royal should be on your “Elekta is proud to be a member of the sented by millions of square feet list. We’re here to help if people Manor Royal Business District. We have of under-used roofs to install soare looking. a vibrant and green business district with lar panels. The great thing about this is we will be able to provide MH: How is the BID funded?

Sustainability at the heart of everything free panels and installations, and manage them, while the Steve: A business located in it does. We look forward to continuing businesses benefit from cleaner, any BID area pays an annual to be part of the Manor Royal Business greener and cheaper energy. It’s BID Levy, usually calculated as not the only project we are excita percentage of the rateable community for many years to come.” ed about but it’s a pretty good value of the property they ocone. We’ve got loads of other great important contribution to the econocupy. That’s how all UK BIDs work. By stuff we are doing. I encourage people my. It’s not too bad considering it was agreement, businesses in Manor Royal to check out our website if they want to originally built to accommodate about pay a low levy rate compared to other fund out more – www.manorroyal.org 8,000 workers in the 1950s. However, BIDs nationally. We know that because its future expansion is limited by the we’ve looked at it and can prove it. HowThe Manor Royal BID is an outstandLondon-Brighton railway line, residential ever, the BID Levy itself is not enough to ing success and run by an Executive areas, and land safeguarded for a future pay for everything the businesses want Director who has a clear focus and additional runway to the north. I think to see delivered in our Business Plan. passion for the region, with Manor there is an argument for reviewing the Accordingly, we work very hard to attract Royal greatly assisting Crawley grow land protected for a second runway – additional funding from elsewhere – and in size; a substantial economic benefit which it has been for literally decades – it’s something we’re very good at. For evto the entire region. to assess whether some of it might be ery pound contributed by any business released to allow Manor Royal and the over the next five years, we have secured www.manorroyal.org local economy to grow, expand and dianother pound from somewhere else to versify. There’s appetite for growth if the invest in the area, and everyone should land could be made available. be better off for that.

35

CELEBRATE CRAWLEY

Crawley has a Business Improvement District (BID) and, from a standing start, it has developed an exciting range of events and initiatives for the town to attract more people into the town centre.

Wendy Bell is the BID Manager

IMPROVING CRAWLEY’S BUSINESS DISTRICT Crawley Town Centre BID was established by businesses to tackle four main priorities within the town centre – improving safety; enlivening the town; connecting the businesses together; and showcasing Crawley.

36

Crawley is gaining ❛❛ a reputation as the ‘place to be’ ❜❜

The overarching aim is to increase footfall into the town centre, creating a thriving centre where people want to be.

The BID has created many highly original events such as Creepy Crawley Month, which was a huge success, and in October 2022, the town saw footfall increase to higher levels than in 2019 pre-pandemic days.

FINANCE

The BID Ambassadors are extremely popular in the town with businesses and residents; they have recovered cover £60,000 worth of stolen merchandise. Acting as a deterrent has had a very positive impact on the town.

The overarching aim is to increase footfall ❛❛ into the town centre, creating a thriving centre where people want to be ❜❜

Make Music Day in 2022 was a collaboration of over 120 countries to bring places alive with music, and countless positive comments have been received such as “It made Crawley feel like a mini Glastonbury.”

Way, a pop up pumpkin patch and of course CC, our giant eight-metre spider!

Looking forward, the town will see a ‘Crawlifornia’, a three-month long programme of family friendly events and activities, such as bringing Broadway to Broadway, a fabulous pop up beach complete with deckchairs, beach hut and buckets and spades, a surf simulator, street acts, music and family workshops.

That event runs straight into ‘Creepy Crawley 2 – The Return’! With everything creepier and crawlier than last year, bringing back the very popular Ghost Tours, Raijin Stom, Any Witch

All of this is not cheap. Therefore, we are funded by 470 businesses in the town centre who pay an annual levy of 1.5% of the rateable value of their properties, and our aim is to return that many times over in increased footfall.

We are committed to reducing carbon within the town centre and the BID is currently looking at inventive ways to help improve the air quality in the town.

Crawley is gaining a reputation as the ‘place to be’, families are returning to the town centre and there is a general feeling of pride and enjoyment within Crawley.

Wendy Bell, BID Manager, Crawley Town Centre BID www.crawleytowncentrebid.co.uk

37

CELEBRATE CRAWLEY

By Paul Rolfe, Associate Principal, Employers & Stakeholders Director, Sussex & Surrey Institute of Technology

Introducing the new Sussex & Surrey Institute of Technology Businesses across the region will receive a vital boost, thanks to the launch of the new Sussex and Surrey Institute of Technology (SSIoT).

The Sussex & Surrey Institute of Technology (SSIoT) officially launches in September in existing buildings, enabling businesses to get the skills and talent they need to thrive, while supporting individuals to either launch or develop their careers. Our focus is to address higher level skills needs in: n Engineering and manufacturing n Digital technologies n Construction, planning and the built environment n Sustainable technologies and practices The hub of the Sussex & Surrey Institute of Technology will be based in Crawley with specialist satellite locations developed at NESCOT college in Epsom, the University of Sussex and University of Brighton. The hub, a state-of-the-art building, will house industry leading resources including a ‘learning factory.’

This new £14m building will begin development in Spring 2023 and will open its doors in Autumn 2024.

❛❛ One of our

standout features is our strong links with industry ❜❜

38

INNOVATION AND COLLABORATION

At the heart of our Institute of Technology is a commitment to innovation and collaboration. We are built on a network of leading industry partners and academic institutions, with a focus on developing practical, real-world training and development to address the challenges faced by businesses. Students will have access to the latest technologies and cutting-edge research, as well as opportunities to work on real-world projects and collaborate with industry professionals.

BENEFITS TO STUDENTS

One of our key strengths is our focus on practical, hands-on learning. We understand that the best way to prepare students for the ‘real world’ is to give them real-world experience. That’s why we are investing heavily in state-ofthe -ar t facilities, including labs, workshops and industr y-leading resources to ensure that learners can learn by doing. Whether it’s designing and building a robot, developing a new app or product, our students will have access to everything they need to turn their ideas into reality.

CELEBRATE CRAWLEY FINANCE

We recognise that every student is unique, with their own interests, strengths, and learning styles. That’s why we offer a range of flexible learning options, including apprenticeships, parttime and full-time courses, online and blended learning as well as customised training programs. This means that students can tailor their learning experience to suit their individual needs and goals, whether they’re looking to upskill, pursue a new career, or simply explore their passions.

BENEFITS TO BUSINESS

One of the key challenges facing businesses across our region is tackling the current skills gaps - which is stagnating productivity and hindering growth - while also preparing for future skills needs. We recognise the criticality of developing and retaining local talent to reduce the need to recruit out of the region which is why all our programmes and courses have been designed by employers, for employers in collaboration with the region’s leading academic institutions.

Significant investment is being made to provide the latest, industry standard equipment and resources as well as the development of state-of-the-art training facilities.

INDUSTRY PARTNERSHIPS

One of our standout features is our strong links with industry. The institute is a collaboration with some of the world’s leading companies, including Gatwick Airport, Roche, Natwest and Wates Group construction, to name just a few.

These partnerships provide students with unparalleled opportunities to gain industry experience, network with professionals, and learn about the latest developments in their field. We also work closely with local businesses and organisations to ensure that the programmes are relevant and responsive to the needs of the local economy.

Gary Wilkinson, Regional Managing Director at the Wates Group, says, “We welcome the opportunity to support and work alongside the Institute of Technology in helping students and employers to develop the future skills needed to succeed in constantly

advancing markets, including construction and building maintenance.”

Gerard Harkin, Head of Innovation (UK & Ireland) for Roche, adds, “By improving access to STEM subjects, we hope to help grow the next generation of innovators, and that’s why we are proud to be an industry partner with the IoT”.

THE FUTURE, TODAY

The Sussex & Surrey Institute of Technology will be an exciting and innovative place to learn and study. With our focus on courses to address our current and future skills needs, practical learning, personalised education, industry partnerships, and entrepreneurialism, we offer a unique and engaging learning experience. Whether you’re a business looking to recruit or upskill staff, are a school leaver or graduate, or a professional seeking to broaden your horizons - the SSIoT is the place to be.

Find out more at www.sussexsurreyiot.ac.uk, or email info@sussexsurreyiot.ac.uk

39

CELEBRATE CRAWLEY As a leading innovator of precision radiation therapy solutions, Elekta, based in Manor Royal, is committed to ensuring that every patient has access to the best cancer care possible

Crawley-based pioneers’ mission: to offer hope to all cancer patients At Elekta, we have a united purpose that motivates us as a company and as individuals – hope for everyone dealing with cancer. It drives us towards our vision – a world where everyone has access to the best cancer care, and we plan to get there through our mission – to improve patient lives by working together with our customers and partners.

Elekta is working to drive adoption across the globe with our ACCESS 2025 strategy, which aims to make radiotherapy accessible to 300 million more people in underserved markets by 2025.

For over half a century, we’ve been collaborating proactively with clinicians and our partners to develop solutions that meet evolving patient needs, no matter where they are in the world.

Our global team of 4,000 employees combine passion , science and innovation to profoundly change cancer care, improve patient care and bring hope to everyone dealing with cancer.

Last year, it was 50 years since Elekta was founded. While our expansion did not begin in earnest until the early 1980s, our focus has remained unchanged: to make a meaningful impact on health care providers and their patients globally by delivering the best and safest clinical solutions.

Listening to our customers and really understanding their needs has enabled us to push the boundaries of cancer care.

We have pioneered technologies within our extensive product portfolio from neurosurgery with the Leksell Gamma Knife, brachy therapy for

❛❛ Our global team

of 4,000 employees combine passion, science and innovation to profoundly change cancer care ❜❜

specific internal tumours to advanced radiotherapy techniques with our suite of linear accelerators, and the advancement of adaptive radiotherapy using the pioneering MR linac, Elekta Unity.

In January 2022, we inaugurated the Elekta Foundation; its mission to initiate and support projects and programmes in partnership with governments and healthcare providers to improve access to cancer care in underserved regions and communities. The foundation focuses on three areas: n expand education to close knowledge gaps in radiotherapy n increase awareness and prevention in cervical cancer n strengthen cancer care infrastructure through new tools and models.

OUR CRAWLEY BUILT ‘MANOR ROYAL’ LINAC SOLUTIONS

Linear accelerators, or ‘linacs’, are the cornerstone of radiotherapy departments, treating a wide range of cancers and allowing patients to receive their care as an outpatient.

Elekta’s linac solutions have been built in Manor Royal for 50 years and are designed to help clinicians raise the quality of care by tailoring treatments to each patient while still improving productivity so that more patients can receive treatment. November 2022 saw the 6,000 Linac machine built in Crawley – a magnificent achievement.

We look forward to the next 50 years of Elekta in Manor Royal.

www.elekta.com

40

We’re People’s Partnership, providers of The People’s Pension Meet a different financial services business.

At People’s Partnership we’re proud to have built straightforward, accessible and trusted products that help people build financial foundations for life for more than 80 years.

We like to do things a bit differently. People’s Partnership doesn’t have shareholders, which allows us to reinvest our profits into our services and members.

Our flagship product, The People’s Pension, puts simplicity at its core. The People’s Pension is trusted by more than 100,000 employers in the UK, with more than 6 million members trusting us to invest £20 billion of their savings.

We’ve always been the people’s partner and always will be.

peoplespartnership.co.uk

People’s Partnership Limited Manor Royal, Crawley, West Sussex, RH10 9QP. Tel 0300 2000 555. www.peoplespartnership.co.uk Registered in England and Wales No. 10267951. To help us improve our service, we may record your call.

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CELEBRATE CRAWLEY

In April 2023, London Gatwick unveiled its new brand identity and refreshed vision, reflecting its strong ongoing recovery from the pandemic

LONDON GATWICK LAUNCHES NEW BRAND AND REFRESHED VISION The new brand also provides a platform for the airport’s next phase of growth which will support significant economic opportunities for the region.

Acknowledging the airport’s proud history, the new, modernised brand is designed to reaffirm and showcase London Gatwick’s position as a major international gateway. It also recognises

the airport as part of the broader VINCI Airports network.

The vision – To be the airport for everyone, whatever your journey – focuses on delivering a personalised experience to meet passengers’ individual needs. Underpinning the vision is a strengthened focus and investment on simplifying the journey

through the airport by focusing on ease, efficiency and experience. This will allow passengers more time to shop, have a drink, or finish some last-minute work calls or emails.

Accompanying the new brand and vision is an exciting multi-millionpound development programme.

This signif icant programme of investment includes the expansion and refurbishment of depar ture lounges to create more modern, appealing spaces for passengers, while at the same time considering the airport’s sustainability goals.

❛❛ The vision

focuses on delivering a personalised experience to meet passengers’ individual needs ❜❜

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CELEBRATE CRAWLEY

LONDON GATWICK WELCOMES NEW KEY BUSINESS ROUTE WITH LUFTHANSA

Also in April, Lufthansa launched flights to Frankfurt, Germany, linking two of the world’s biggest financial hubs.

The German flag carrier now operates twice daily between London Gatwick and Germany’s financial capital, home of the European Central Bank.

Frankfurt is one of the largest global hubs of passenger and cargo traffic. It is currently the fifth busiest European airport and seventh busiest in the world for international passengers.

It will also focus on accelerating automation in cutting-edge improvements across check-in and boarding, as well as enhanced airfield technology.

A multi-million-pound upgrade of Gatwick Airport railway station is also on-track for completion later this year.

Jonathan Pollard, Chief Commercial Officer, London Gatwick says, “This is a perfect time for us to launch our new brand and refreshed vision, as we head into our second year of recovery from the global pandemic and look to embark on a very promising chapter of growth.

The new route therefore also offers fantastic onward connectivity for passengers, including to other key financial hubs such as San Francisco, Los Angeles, Singapore, Beijing and S han ghai , am o n g many oth e r

destinations across North and South America, Africa and Asia.

Stewart Wingate, Chief Executive Officer, London Gatwick says, “We are delighted to welcome Lufthansa back to London Gatwick, providing passengers across London and the south-east with a vital connection to Frankfurt.

“The city is not only a hugely important financial hub, but offers excellent onward connectivity and opportunities. It’s also a great place for tourists too, with fantastic museums and architecture.”

Heinrich Lange, Senior Director Sales Northern Europe, Lufthansa Group Airlines says, “Lufthansa is happy to operate to London Gatwick, to connect this major airport with our hub in Frankfurt. We come closer to our customers in the south of London and will ease the access to our global network.”

❛❛ Accompanying the new brand and

vision is an exciting multi-million-pound development programme ❜❜

“We are taking a multi-dimensional approach, combining investment in airport development, along with a new visual identity, to rejuvenate the image of London Gatwick. We expect this will translate to more people choosing to fly from the airport, with even more exciting destinations for passengers.

“Our previous brand served us well for over 10 years, but it’s now the right time to modernise and update our airport. As we look ahead to future growth, our refreshed brand celebrates the past and brings us into the future.”

The new branding can already be seen across many of Gatwick’s digital and social channels, as well as key focal points within the airport. Over the coming months passengers, airport partners and colleagues will see it come to life across the airport.

www.gatwickairport.com

43

CELEBRATE CRAWLEY

London Gatwick supporting summer community events London Gatwick is supporting a number of community events across Crawley and the wider region this summer, including as headline sponsor for this year’s Crawley Pride event, taking place on August 19th in Goffs Park.

Gatwick sponsored last year’s Crawley Pride event - with a group of airport employees leading the parade alongside

❛❛ Gatwick… has now increased

its involvement to become the headline sponsor for 2023 ❜❜

a local dance group – and has now increased its involvement to become the headline sponsor for 2023.

Around 2,300 people attended last year’s Pride, an important event for Crawley and one that suppor ts Gatwick’s commitment to diversity, equality and inclusion.

44

Gatwick has recently launched an employee network, Gatwick Pride, who will lead airport’s involvement in this year’s Crawley Pride. The network is dedicated to representing and advocating for its LBGTQ+ colleagues and supporting the business’ diversity aims.

The airport also sponsored recent events, including Run Gatwick and the Mid - Sussex Marathon Weekend, supported Crawley’s STEM in the Park – an event aimed at inspiring young people to consider science, technology, engineering and maths subjects and the varied careers available within STEM in a fun and engaging way - and has made a donation to support the Horsham Children’s Parade, taking place in July.

www.gatwickairport.com

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INTERVIEW

By Maarten Hoffmann

NEW KIDS ON THE BLOCK ... since 1880 The major accountancy firm MHA MacIntyre Hudson, which can trace its lineage back to 1880, is very well known. Now we have the announcement that not only has it shortened its name to MHA but it is opening a brand new office in Gatwick that will cover the South East, alongside its Kent office and the London HQ. MHA is the UK independent member firm of Baker Tilly International, which is the ninth largest accounting network globally.

We thought it only right that we sat down with the Group Chairman, Rakesh Shaunak; head of the Gatwick office, David Boosey; and Mark LumsdonTaylor, who will be supporting both Kent and Gatwick offices, to learn firsthand of their exciting plans.

Maarten Hoffmann: Why have you decided to open a Gatwick office?

Rakesh: We recognised the huge market in the Gatwick Diamond area with significant companies based there, and it was obvious that we should launch in the region. Many accountancy firms are struggling with staff and, therefore, to fully service their clients.

❛❛ The level of

service our clients experience is superior ❜❜

46

We are in an excellent position to capitalise on that as, with the Baker Tilly Group behind us, we do not have the same turnover of staff.

David: I am quite new to the firm and l am hugely impressed by the culture of the company; how the partners work together collaboratively with one goal the satisfaction of the client. With 19

Left to right: Mark Lumsdon-Taylor Rakesh Shaunak and David Boosey

INTERVIEW

offices, and access to professionals in 145 territories, we have the depth of knowledge and a vast range of expertise that can be brought to bear. We have experts across every field, working around the globe. If l have a planned meeting with a firm that has offices in Scandinavia, for example, l am able to call on an in-house Scandinavian expert to accompany me. That makes all the difference.

MH: Your growth rate is excellent, what do you expect the Gatwick office to be turning over?

Rakesh: We expect the Gatwick office to be turning over around £5 million in fees and, with around 100 staff, in quite a short time. There will also be five partners in that office. We are open to mergers with smaller firms – as and when, and we are open to all conversations. The group grew by 25% last year,

❛❛ We recognised the huge

market in the Gatwick Diamond area with significant companies based there ❜❜ which is excellent considering the state of the economy last year, and we plan to continue growing either at that rate, or an increased rate.

MH: What makes MHA different to other similar sized firms?

Mark: I trained with the firm and there is an overwhelming culture of ‘can-do’.

Whatever it takes to service our clients is intrinsic in everyone you speak to, and that is the differential. The scale and size of what the firm has become has been achieved through organic growth and acquisitions. The level of service our clients experience is superior – that is the word used by many of the said clients. Ethics and integrity are two words that come up time and again, and we are enormously proud that such words are attached to our company.

Rakesh: The culture is so important to us – and any successful firm – and that comes through loud and clear to the clients. Take flexible working, we have been encouraging that for over seven years, and it actually transpires that our team really enjoys coming into the office exactly because we accept that flexibility.

MH: Regarding the new Gatwick office and your target clients, where’s your sweet spot?

David: MHA offers a wide range of services and work with lots of different types of clients to help them achieve their business goals. For me, as an audit partner, my ideal clients typically have a turnover of £10 million and up, but it’s not quite as clear as that. Take start-up fintech firms for example, who might have a turnover of a couple of million but actually require a lot of audit work to ensure everything is right before they scale and may have FCA or debt audit requirements. We also recognise the

incredible potential of such start-up firms that can become unicorns, and we love to grow with companies starting out.

Rakesh: And of course it’s not just audit work, as many of these firms can be cash strapped in their early days and require work on share schemes, taxation and the like, and we can assist with all of that. Then there’s the SMEs who require our channel 2 services such as accounts, taxation etc and when they realise the power we can bring to bear on their behalf, that can be a gamechanger for such companies. We are primed to be a full service firm.

Mark: And with so many experts across our network, we are able to speak their language and fully understand their business and sector – not just today but into the future assisting with their growth plans.

In my time with MHA at their London headquarters, l was certainly convinced of the special culture prevalent in the office, and l have no doubt that will transfer to the new Gatwick office.

As noted in the News section of this issue, the UK’s top ten companies have been revealed, and it is not surprising that four of the ten are accountancy firms. I certainly would not bet against seeing MHA climbing the list of top companies in the UK.

www.mha.co.uk

47

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BUSINESS

Juliet Turnbull, founder and CEO of 2to3days, suggests improved methods to attract more female workers to apply to work for your business

Want more women to apply for your job vacancies?

Step one is to write job adverts that are actually going to attract and energise the women you’re after. Far too many job adverts are littered with errors that repel the women that companies want to hire.

They are boring to read, badly written and far too detailed.

Don’t take my word for it. The following eight tips that I share below have come directly from the experienced female talent that makes up the amazing community at 2to3days.

They want things to change. n Bring the culture of your company to life Describe your company’s values and ethos. The candidate will select your company based on: • Will I be welcome and respected here?

• Will I feel included and be able to reach my full potential here? nD escribe how they can work flexibly Don’t just say that you’re open to flexible working. Describe what that means for the role, and state that you will happily discuss flexible working at first interview. nK eep bullet points to a minimum A job advert is not a list! It’s a massive turn-off to female applications when all they see is a long list of bullet points.

Research has proven that men will apply for a job when they can only do 60% of what’s required when women will only apply when she can do closer to 100%! So keep bullet points to maximum of 3 to 5 in each section.

nA sk for transferable skills Far too many job adverts forget to even mention the value of transferable skills.

Nowadays, so many highly skilled women have had a rich and varied career and have much to offer a company that brings diversity of thought, creativity, contacts and experience. nR emove jargon, acronyms and bias Unless you are ‘in the know,’ you ‘don’t know’ and therefore feel excluded. We live in a world of acronyms and lazy jargon so unless there is a very good reason to keep it in, take it out!

n You need to include the salary It’s a key metric for assessing suitability of a role to one’s experience. If you can’t include a salary, then put in a salary range – or you will automatically reduce the number of applicants. n What benefits do you offer?

Spell them out. Make them inclusive to all and not just of benefit to some. Be sure to differentiate between the ‘standard benefits’ that are typical for most companies from the ‘extras’ that are personal to your company.

n I nvite returners to apply Don’t underestimate the value of a career returner. They’re full of life experience, emotional maturity and wisdom and ready to reignite their careers.

❛❛ Far too many job adverts are littered with errors that repel the women that companies want to hire ❜❜

Juliet Turnbull, Founder & CEO 2to3days W: 2to3days.com E: juliet@2to3days.com

51

EDUCATION

The University of Brighton is offering all businesses a series of workshops to help you power your business forward into the future, and beyond

THE HELP TO GROW PROGRAMME EXTENDS TO CRAWLEY PROGRAMME DETAILS

This mini MBA-style programme is designed for business owners and senior leaders of small and mediumsized businesses, Help to Grow: Management is a 12-week course that helps your business reach its full potential for growth, resilience and succession planning.

Benefits: n In-depth training n Invaluable 1:1 business mentoring n Bespoke Growth Action Plan n Low cost, high impact n Peer-to-peer networking n Time away from your business to work on your business This course, accredited by the Chartered Association of Business Schools, is being delivered by the

University of Brighton. Working in collaboration with industry experts and experienced entrepreneurs, the course covers strategies for growth and innovation, digital adoption, leading high-performance teams, financial management and responsible business practices. With the support of an experienced mentor, you will also create a bespoke growth plan for your business.

MODULES AND DELIVERY STYLE

To facilitate busy work schedules, the course is a mix of both online and in person workshops.

1 Strategy and Innovation 2 Digital Adoption 3 Internationalisation and winning new markets

THE HELP TO GROW: MANAGEMENT COURSE You will be supported by an experienced business mentor who will support you in producing a growth plan, and taught by experienced academics and practitioners from the School of Business and Law. The Help to Grow: Management is delivered by leading business schools across the UK who have been awarded the Small Business Charter (SBC) by the Chartered Association of Business Schools (CABS).

Help to Grow is a 12-week course designed to be undertaken alongside full-time work. The time commitment is 50 hours over 12 weeks. Learning alongside other business owners, you have the opportunity to learn from your peers and network.

Using a combination of online and face-to-face sessions alongside case study workshops, you will have the opportunity to apply the concepts being taught to real-life situations faced by business leaders.By the end of the course, you will have a tailored Growth Action Plan to help you lead and grow your business.

52

4 Vision, mission, and values 5 Developing a marketing strategy 6 Building a brand 7 Organisational design 8 Employee management and leading change 9 High performance workplace 10 Efficient operations 11 Finance and financial management 12 I mplementing growth plans

YOUR GROWTH PLAN

n D evelop your leadership and management skills, enhancing employee wellbeing and engagement n Identify what drives productivity and growth in your

EDUCATION WHY CHOOSE THE UNIVERSITY OF BRIGHTON? The University of Brighton has a long history of working with small to medium-sized businesses, and a strong track record of delivering business growth programmes.

The school of Business and Law is home to the Centre for Change, Entrepreneurship and Innovation Management (CENTRIM), which works with partners in industry, academia and government producing groundbreaking

n

n

n

n

concepts to explain, harness and improve innovation, entrepreneurship and change management.

The 2021 Knowledge Exchange Framework results place the University of Brighton in the top 10% for universities for public and community engagement, and in the top 20% for skills, enterprise, and entrepreneurship.

market, and understand what this means for you Learn how to advance responsible business practices, including more inclusive and greener practices Understand how to innovate your business model, including adopting and investing in new and digital technologies Identify key domestic and export markets for your business and develop strategies for segmentation, positioning and targeting Generate strategies to improve operational efficiency, allowing you to save time and money

NEXT COURSE DATES Brighton: September 25th 2023 Gatwick/Crawley: September 22nd 2023

SIGN UP

NOW

www.brighton.ac.uk/ help-to-grow

ELIGIBILITY

To be eligible for Help to Grow, the following criteria must be met: Your business must n Be a small or medium-sized enterprise (SME) based in the UK n Employ between 5 and 249 people n Have been operational for at least one year n Not be a charity You must n Be a chief executive, owner/founder, senior manager or decision maker n Have at least one person reporting to you n Commit to completing all sessions

platinum SPECIAL OFFER Here is even better news

90% of the programme cost is covered by the Government, and your cost would therefore be a total of £750. While courses at Brighton are sold out, this amazing offer also applies to those who wish to enrol at Crawley.

Anyone who applies using the PLATINUM100 code will receive 50% discount off the cost of the course at Crawley, courtesy of Platinum Business Magazine, and their course will cost £375.

APPLY NOW

www.brighton.ac.uk/help-to-grow

53

EDUCATION

We asked a recent graduate of the Help to Grow programme at the University of Brighton what he thought of the course

CASE STUDY

Richard Freeman, CEO, always possible

The best thing about inclusive and curious programmes like this is always the breadth and variety of businesses taking part. I love how the Help To Grow Worthing cohort, that we have joined, has everyone from cryptocurrency consultants to fire safety specialists, advanced health equipment manufacturers to watersports businesses.

By working with an eclectic group – who you get to know really well over time – you get to test assumptions and learn loads about how other businesses are run, and the challenges/opportunities they face. Spending time with a small group for several weeks helps to deepen and extend the learning and connections.

impact. This is often new territory for the private sector, so this programme is helping us to ensure our approach and product design is scalable.

To Grow workbook in our whole team meeting last recently, re-looking at what our clients think and say about us. And what working with us says about them!

Whilst there is a

of time and ❛❛ It is particularly helpful for us to commitment bandwidth, the value is be on the other side, and testing tangible and will help you with strategic and planning that how we practice what we preach. ❜❜ operational you should already be doing.

We have leaders from our team taking part, and it is an interesting one as we are usually the ones providing training, mentoring and support with business strategy. So it is particularly helpful for us to be on the other side, and testing how we practice what we preach.

Having business school level input is great, looking at models of business growth and whether they fit all sectors and all types of business. I have enjoyed having the chance to ask questions and challenge assumptions.

always possible is expanding the support available for growing businesses that want to better define, measure and communicate their social

We have certainly been using the tools and resources to frame internal thinking about positioning and perception. We used some of the Help

54

There is nothing obscure or wasteful here and l would fully recommend this course to anyone.

Support like this, backed by the Small Business Charter and a credible university business school, does not come along very often. Especially not with such a heavy subsidy. Dive in! alwayspossible.co.uk

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BUSINESS

IS YOUR TEAM READY TO DELIVER THAT PROJECT? If you’re not familiar with everything involved in delivering a major (or minor) project, you may need a little help. You might think that anyone can dive into a project, but the truth is that this essential business function can be tricky if you don’t have the knowledge and skills to simplify the project process. But fear not, this knowledge and understanding can be easily learned. In fact, there are whole courses and certifications offered for people who wish to specialise in the field.

Projects are ‘instruments of change,’ they take you from one state to another state. Sometimes the changes are desired and aspirational, but sometimes they are forced upon you due to circumstances. Either way, change requires management, and structured changes can be effectively managed – by projects.

There are many project management systems you can follow ; but at The Education and Skills Partnership, we highly recommend P3.express – a practical, minimalist project management system. One of the most affordable and efficient ways to upskill your team is through a short course which you can complete in just a few days.

Once you become a certified P3.express Practitioner, you can quickly implement this process and get your projects on track.

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WHY IS PROJECT MANAGEMENT IMPORTANT?

Firstly, let’s consider the reason you need to manage your projects – rather than let them run freely. Project management is important because it helps to get all members of the team on the same page and working towards the same goal. You can set objectives of what needs to be delivered, by when, and if applicable, for how much.

A project management system can apply to internal projects like implementation of new staff services, but also to external projects such as launching new products or delivering services to clients.

So often time and money are wasted focusing on the wrong things or missing something important because the team is not following a comprehensive project process. Following a simple method from project initiation, through monthly initiation, daily and weekly management and all the way to project completion and post-project management, really focuses you and your team on working on the right things.

You might also want to use simple project management tools to support your project process and allow you to hit all the essential functions of managing a project from planning, scheduling, and time management to resource and budget management and allocation. It will facilitate communication and collaboration with your team and clients, and can store all relevant documents in one place.

Whatever tool you end up using it should be simple to use, intuitive, and make your job as project manager easier.

❛❛ Projects are

‘instruments of change,’ they take you from one state to another state ❜❜

BUSINESS

BECOME A CERTIFIED P3.EXPRESS PRACTITIONER

With the right skills and knowledge, project management can be easy and fun. We promise!

If you’re looking for an innovative and easy-to-use process to follow, then look no further than P3.express. It is an intuitive and clear framework for project management that takes you through each cycle of a project. Its simple approach is easy to learn and use, perfect for project management novices but sophisticated enough that even experts are impressed.

HOW P3.EXPRESS CAN HELP YOU REACH YOUR BUSINESS GOALS

P3.express is a minimalist project management framework developed in Europe, receiving the support of the European Union in 2020, just four years after its founding. Now, specialists all around the world help develop the framework. The certification for P3. express is relatively new, and already it is the chosen project management process of choice for many companies.

While managing a project can seem complicated and a bit of a minefield, P3.express simplifies the process and allows the project manager to steer their team successfully through the programme. It’s a simple, focused way to help tackle your business’ projects.

To make activities simpler and more regular, P3.express employs a system with monthly, weekly, and daily cycles, each focused on specific management activities. Additionally, there is a project initiation activity group run at the beginning, and a project closure group at the end. After your project is finished, there is also a post-project management group to analyse the results and gather lessons learned. You’ll be confident in your project every step of the way if you use this system effectively.

❛❛

P3.express is a 3–5-day course that takes challenging projects and puts them into clear simple steps, enabling me and my clients to keep an eye on all tasks. It’s also very easy to grasp and takes into account every team member’s output and deadline along the way. Overall, the course was very enjoyable, and very effective. P3.express meets the outputs and requirements I was looking for myself and my clients. Highly recommended

❜❜

Great project management is so much more than ticking boxes and moving things along. It helps you deliver on time and within budget and project scope. It builds team culture and is a great way to connect and communicate with clients and other stakeholders. It allows you to create a vision for a successful project, get all members on board with what’s needed to stay on track for success.

Learn how to stay in control of your project progress and make project planning, resource management, and reporting faster and easier. With more and more people accidentally or unintentionally becoming project managers, effective project management is now easily accessible, so if you are in need of a practical and affordable solution to help launch or manage your projects, consider becoming a certified P3.express Practitioner.

INTERESTED IN LEARNING MORE?

While of course there are many ways to learn about P3.express, including the official manual and an interactive eLearning course to learn more about P3.express, you can also learn through instructor-led classes.

ESP is the first provider in the UK to gain centre accreditation to train P3. express users, and to suppor t the attainment of the P3.express Practitioner qualification. We are proud to offer this training and qualification to e m p l o y e r s a n d i n d i v i d u a l professionals in the UK and beyond, supporting them in delivering effective project management in an everchanging world.

Search the P3.express course dates available for your team to take part in.

Training is available online for individuals, and for groups on company premises too. Contact us today and find out more about this easy-to-use project management system, and our group discounts.

Email enquiries@esp-ac.uk or call 01233 632 111

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BUSINESS

As part of the Invest 4 Business Hot House Programme in partnership with the University of Chichester, MDHUB was contracted to deliver an intensive three-month programme of leadership and management support to 50 leaders in Sussex and Surrey

50 leaders from businesses in Sussex and Surrey

50 LEADERS PROGRAMME REVIEW SUSSEX AND SURREY

Optimistically cautious or cautiously optimistic?

The bespoke programme ran between January – March 2023 and comprised seven peer cohorts; 126 one-to-one coaching sessions; 24 three-hour leadership and management sessions on business themes chosen by the business leaders.

These themes included: effective decision making, understanding leadership styles, business exit, accessing finance, developing a clear vision and strategy and building high performing teams.

The ‘50 Leaders’ were surveyed before and after the programme of intensive support and the results are here.

Total of seven cohorts

600 hours total support

24 three-hour leadership and management sessions

126 one-to-one coaching sessions To what extent on a rating of 0-10 would you recommend the 50 Leaders Programme to a colleague or a friend?

Average Score: 8.5 / 10 NPS Score: 41+

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BUSINESS

How did your turnover compare between Dec 2021–Dec 2022 to the previous year?

Up

How does your forward pipeline look today compared to this time last year?

65%

9%

Same

26%

Down

58% 51%

n Before programme n After programme

n Before programme

How did your turnover compare between Jan 2023-March 2023 to the previous year?

Up

25% 23% 7%

64% 17%

Same

Up

19%

Down

The same

Down less than 10%

n After programme

What has been your strategic response to the current economic and political landscape?

12%

8%

7% 6%

Down 10-20%

Down 20-40%

3%

What sort of leader would your team say you are? n Before programme 27%

54% 16%

22% 19%

n After programme

26%26% 26%

13%

28% 16% 2% I’m happy with my strategy

I need to Considering I am likely make some selling my to close my significant business within business changes the next 2-5 years

4%

0% I am considering an acquisition

Has Brexit impacted your business?

(Before only)

Visionary

7% 2%

4%

Avoiding being dragged into the day-to-day

28% NO

56% 37%

Being focused on strategy

28%

Setting and achieving goals

26%

Knowing the plan inside out

How do your company’s total employment levels compare to the previous period last year?

12% 5% 0%

What aspects of being a leader have been helped since doing the 50 Leaders Programme?

Being focused on strategy

4%

27%

35% 35%

Roughly the same

Significantly less

21%

Achieving buy-in Setting the tone for the business

Slightly less

30%

Making tough decisions

72% YES

Slightly more

11%

21%

5% 3% n Before programme n After programme

4%

What is the most difficult part of being a leader?

Feeling alone

0%

2%

0%

Democratic Transformational Authoritarian Coaching Easy going Bureaucratic Transactional

Dealing with conflict

Much more

2%

61%

Setting the tone for the business

50%

Setting and achieving goals

50%

Making tough decisions 59%

42%

Feeling alone

33%

Achieving buy-in

19%

Dealing with conflict

19%

Avoiding being dragged into the day-to-day Knowing the plan inside out

19% 14%

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BUSINESS

Do you have a better understanding of your leadership style as a result of participating in the 50 Leaders Programme?

How has your productivity changed in the last three months?

65%

78%

claim to have been more productive in past three months

say they have a better understanding of their leadership style

Over the past six months, how productive have you been as a leader?

28%

What do you believe to be the most important leadership traits you have demonstrated in the past 12 months? (top five)

26%

37% 26%

26%

16%

23%

12%

16%

9% 7% 2% Much more Noticeably A little About the A little less Noticeably Much less productive more more same productive less productive productive productive productive

What do you believe will be the most important leadership trait for you to employ to achieve your plans this year? (top three)

Resilience

Delegation

Self-Awareness

Integrity

Gratitude

Who is the leader you have admired most in the world in 2022?

57% said communication skills 43% said effective delegating 38% stated showing resilience would be a required trait

Sarina Wiegman

Volodymyr Zelenskyy

Jacinda Ardern

Over the past six months, how productive have you been as a leader? % increase since the start of the 50 Leaders Programme

16%

14%

14%

14%

12% 8%

8%

6%

6%

6%

Fully creative

Fully attentive

Resillent

4% 0%

Trust in the future

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Clarity

Active sharing

Free to choose

Driven by life and ideas

Optimistic

Early riser

Investment

Work-life balance

BUSINESS

Q. Since the 50 Leaders Programme, what is the one thing you have noticed has change about the way you think or act in your business ?

Q. What leadership skill would you most like to develop in 2023 and why?

Delegation – to be able to empower my team, ❛❛ so I can grow the business ❜❜ ❛❛ Communication – to ensure all staff understand our business journey and are able to connect to it ❜❜ Q. What topics did you find the most beneficial for you as a leader on the 50 Leaders Programme?

‘Business Strategy and Vision 2023’ and ❛❛ ‘Effective Decision Making in Business’ ❜❜ ❛❛ Leadership styles and finance workshops and one-to-ones with Phil and Rob ❜❜

It has really helped me to realise that, although ❛❛ everyone's business journey is unique to them, there are many similarities. Therefore, advice can be easily drawn from business to business

❜❜

The relatability is massive. It made me feel ❛❛ a lot more confident in how we are operating ❜❜ ❛❛ I have a lot more understanding on general operations/business management. I also have more hope for the future of the business, which I am now looking forward to. The programme really was a lifeline in terms of understanding what running a business really means

❜❜

Q. Have you revised how you measure your success as a leader as a result of your participation in the programme?

My measure is how engaged I am and how I feel ❛❛ rather than just waiting for the financial success ❜❜ ❛❛ I realise that I need to give more responsibility to individuals to help them develop. It will be their development that will be the measure of my success

❜❜

If you are interested in finding out more about the MDHUB, please visit www.mdhub.co.uk Email MDHUB Directors: Fiona Shafer: fiona@mdhub.co.uk or Phil Green: phil.green@mdhub.co.uk

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LEGAL

Anton Hutter, a UK & European Patent Attorney at Surrey Park-based Venner Shipley discusses new patents rules across Europe

A CHANGED LANDSCAPE FOR PATENTS IN EUROPE Patents have long been a key tool in the armoury for protecting innovation, but a challenge for those who trade across borders is that patent rights have historically been enforced on a countryby - countr y basis, meaning that cross-border enforcement is complex and expensive.

This has been true in Europe even after the introduction some decades ago of the European Patent Office (EPO), which provides a central process for the granting of patents for all EU states and a range of others, including the UK. The introduction of the Unitary Patent (UP) and Unified Patent Court (UPC) on June 1st 2023 has fundamentally changed this landscape, providing the option to centrally litigate patent rights across the participating countries (initially 17 countries, including France, Germany, Italy and the Netherlands) in a single action. This represents the biggest shake up of the international patent system in decades, marking the culmination of many years of attempts at harmonisation.

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WHAT IS CHANGING IF I AM LOOKING TO PROTECT MY INVENTION?

Since this is a change that affects the post-grant patent landscape, the process for obtaining patents is relatively unaffected. To obtain patent rights in Europe, you can still file at the EPO using European patent attorneys based in the UK. Outside of Europe, your patent attorney can advise you on the most suitable strategy using the procedures that have been in place for some years. As well as the EPO, national patent offices, such as the UK Intellectual Property Office, also remain

❛❛ This represents the biggest shake up of the international patent system in decades ❜❜

open for business – the right option for you will depend on your budget and business needs.

The difference comes when the EPO grants the patent. At that stage you now have the option of obtaining a European patent with unitary effect, or ‘unitary patent’ (UP), for participating countries, instead of the “classical route” which requires individual ‘validation’ in each country. This could save significant sums if protection across a wide range of European countries is desired.

The classical route stills remains open, so the UP is just a choice for obtaining protection in the countries taking part.

For those countries not taking part (including non-EU countries like the UK, but also some EU countries like Spain and Poland), there is effectively no change, meaning that you can still file with the EPO as usual in order to obtain protection throughout Europe.

LEGAL

❛❛ The key change for those

who already hold patents is that you are now able to enforce your European patent in a single action across all participating countries ❜❜

IS THERE SOMETHING I NEED TO DO IF I ALREADY OWN PATENTS IN EUROPE?

The key change for those who already hold patents is that you are now able to enforce your European patent in all participating countries at the Unified Patent Cour t (UPC) rather than individually in each country. This means higher potential damages in a single action, and a more powerful injunction.

The value of your European patents is therefore potentially increased (while the Unitary Patent may reduce the cost of obtaining broad coverage in future).

It’s important to note that the UPC is available not only for Unitary Patents but also for European patents that had been validated on a country-by-country basis in the past. This means that this is a change that affects everybody who holds patents in any participating country, and rights holders must understand what this means for them and their assets.

In particular, there is a potential threat associated with the new system for patent proprietors. This is because not only does the UPC allow patent

proprietors the ability to enforce their patents across multiple territories in one action, but it also provides others with the option to attack patents in multiple countries simultaneously in the same way. If you would like to protect your patent portfolio from this kind of central “revocation” action, you have the option to “opt-out” your patents from the UPC. In most circumstances, an opt-out can then be withdrawn at a later date if it becomes desirable to utilise the UPC for enforcement purposes.

For more information on the Unitary Patent & Unified Patent Court and what you should do next, please contact Anton Hutter, a UK & European Patent Attorney (ahutter@ vennershipley.co.uk) based in Stirling House on the Surrey Research Park in Guildford.

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BUSINESS The Government’s Recovery Loan Scheme (RLS), launched in April 2021, has been extended again. This enables Let’s Do Business Finance to provide support to more UK businesses for anther year as they recover and grow from the impact of the Covid-19 pandemic and cost of living crisis

RECOVERY LOAN SCHEME EXTENDED The scheme, administered by the British Business Bank and delivered by Business Support Partners across the UK, was created as the predecessor to the Coronavirus Business Interruption Loan Scheme (CBILs) to enable businesses to survive and grow amidst an unforeseen economic climate.

As of Autumn 2022, the scheme had approved more than £1bn in business finance to small and medium sized enterprises in the UK, and this number is only expected to grow.

Let’s Do Business Finance has been an official Business Support Partner of the RLS since its inception, following the conclusion of the earlier CBILs. Providing loans from £25,000 to £150,000, Let’s Do Business Finance has been able to offer an alternative to traditional high street banks, and support numerous businesses in the South East and East of England with their operations through the scheme.

Originally intended to run until the end of 2022, the extension of the scheme to 2024 is welcome news for businesses to attain much needed finance as they adjust to ongoing economic challenges.

Local businesses who have been able to benefit from the scheme include: n FREEDOM WORKS

Co-working and flexible workspace solutions business ‘Freedom Works’ which operates nine workspaces throughout Sussex, borrowed £127,000 through the RLS to help it refit and launch its ninth workspace in Hastings Town Centre in the former Debenhams building.

We would have really strug❛❛ gled to have got Hastings done

By being able to continue delivering the scheme with the British Business Bank, Let’s Do Business Finance is looking forward to connecting even more businesses with the opportunity to grow and invest in their future.

without the support of Let’s Do Business Finance, as that funding helped us to unlock further financing. We were even more delighted to welcome Let’s Do Business Group as one of our founding members at Hastings

❛❛ We’re delighted to not only have our

❜❜ Jon Trigg, Owner, Freedom Works

accreditation extended but our credit limit to be increased too. This will enable us to help even more businesses deliver their growth plans as we all strive to move on from the pandemic and other economic shocks of the past three years

❜❜

Sean Dennis, Managing Director, Let’s Do Business Finance

64

n AYM

The Amack Group Ltd (Trading as AYM), based in Lewes, East Sussex, benefitted from a £70,000 loan via the RLS to facilitate fur ther business grow th, implementing a new stock system and recruiting a new seamstress.

BUSINESS

n LAPTOP STATION

Laptop Station, Eastbourne, which offers sales and repairs of laptops, PCs, tablets and mobiles has been operating for over ten years. Having moved to a larger workspace, it approached Let’s Do Business Finance for support to enable its future growth. Borrowing £50,000 through the RLS, it was able to repay its existing finance and invest in its website to improve its organic rankings.

❛❛ I’ve never been able to get funding from a mainstream bank. It’s been so frustrating as we had a history of repayments, but they just wouldn’t accept it. Something that has been so refreshing in dealing with Let’s Do Business is that you are dealing with a human being that’s actually talking to you, and listening to you, as well as looking at the figures. They look at the whole picture and not just the piece of paper

Brenden West, Co-Owner, Laptop Station

n KIRK & KIRK

❜❜

Luxe eyewear brand Kirk & Kirk, Brighton had set its sights on a bigger and brighter future, and secured a £150,000 loan through the RLS, to enable it to cement its place in the UK market with vibrant pop-up stores and to grow its team.

❛❛ Working with Let’s Do Business was a

pleasure. The process was thorough and professional throughout

❜❜

Jason Kirk, Owner, Kirk and Kirk Eyewear

Find out more about the Recovery Loan Scheme from Business Support Partner Let’s Do Business Finance www.letsdobusinessfinance.co.uk/recovery-loan-scheme The Recovery Loan Scheme is managed by the British Business Bank on behalf of, and with the financial backing of, the Secretary of State for Business, Energy & Industrial Strategy. British Business Bank plc is a development bank wholly owned by HM Government. It is not authorised or regulated by the PRA or the FCA. Visit www.british-business-bank.co.uk/recovery-loanscheme

65

FINANCE

Michael Pay of EMC Corporate Finance discusses the importance of understanding EBITDA, and its variations, when valuing your business

Why profits matter in business valuations Whatever the person ‘in the pub’ might say, the majority of business valuations start from what the underlying EBITDA (earnings before interest, tax , depreciation and amortisation) is. Buyers then apply a multiple that reflects growth, risk, strategy and a number of other factors that we will discuss another time.

So, it’s important to understand what you can add back to your profits, or need to deduct, to come to the starting point.

You may have come across the terms “adjusted” or “underlying” in respect of a

66

company’s EBITDA. A sceptical business buyer may see them as an inflation of a vendor’s profits but these adjustments to profit are important. To ensure you are maximising your selling valuation, they need to be identified early on and then justified during due diligence.

It is very common for there to be adjustments to EBITDA and, just as importantly, the profit that a UK SME may be generating in their annual accounts may not be reflective of the profit that the same business would generate under new ownership.

❛❛ Identifying the adjustments within your business can help you plan for exit ❜❜

FINANCE WHAT ARE THE MOST COMMON ADJUSTMENTS TO EBITDA? Shareholder costs • Salaries – Owner managers commonly remunerate themselves through a mixture of PAYE and dividend income. If the PAYE salary alone does not reflect the share holde r ’s e mploy m e nt contribution to the business, an adjustment will be required. This could be up or down.

• Benefits – Other shareholder costs incurred need to be identified. The most common examples include company pension payments, private healthcare and vehicles.

• Replacement cost – If a replacement is required for outgoing management, a new expense will be included which reduces EBITDA. • Property – The property occupied by an SME may be owned by the business itself or a related party. Rent and property costs may need to be adjusted to reflect a market rate which will be incurred under new ownership.

• Related parties – Identify transactions involving related parties. Some will be excluded entirely like management charges while others may need to be adjusted if they are not on an arm’s length basis.

EBITDA per accounts

Excluded Assets • Income – Assets that are excluded from a sale may generate income which will need to be removed, the most common example being a property rented to a third party.

• Costs – Similarly, there may be expenditure linked to these excluded assets which has not been capitalised, this can be added back.

• Revaluations – Movements in the value of these assets will impact the profit and loss account. This could be in the form of revaluations or foreign exchange gains and losses in the case of financial assets.

Exceptional and non-recurring items • Professional fees – Costs incurred that may suppress profits in a given year.

This could cover sale transaction costs, legal costs relating to a litigation dispute or accountancy tax restructuring advice.

• Investment – Expenditure included within the P&L incurred for future benefit.

Includes items such as non-capitalised R&D and recruitment costs. This would also include capital expenditure which has not been capitalised on the balance sheet.

£2.5m

Valuation Multiple 6x

Business Valuation £15m

6x

£18m

Shareholder salary £250k Shareholder pension £150k Replacement cost (£100k) Lawyer litigation costs £140k Rental uplift (£25k) Property improvements in P&L 85k Adjusted EBITDA

£3m

❛❛ It is very common for there to be adjustments to EBITDA ❜❜

Accounting policies • Provisions – These should be checked for year-on-year consistency and accuracy. Common examples are stock value and customer bad debt • Disposals – Disposals of capital assets trigger profit and losses in the company accounts, these are driven by accounting estimates and often are unrelated to the trade of the business.

• Missing accruals – Check that costs are allocated correctly. Commonly, SMEs pay and recognise bonuses in arrears.

This can be substantial year on year where bonuses fluctuate.

• Owned assets – Owning assets can mask the cost for a business when reviewed in EBITDA terms. Be aware of recurring capital expenditure regularly replacing assets.

WHY DOES IT MATTER?

Identifying the adjustments within your business can help you plan for exit and understand how your business valuation could be determined. Unlike the valuation which is usually proposed by the buyer, owner adjustments are proposed by the vendor so should be clear, identifiable and justifiable. Missing out items can be detrimental to value and, like many aspects of transactions, they are negotiable!

EMC Corporate Finance T: +44(0)1273945984 E: michaelp@emcltd.co.uk www.emcltd.co.uk

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Does your business need a helping hand?

During these unprecedented times, many businesses are struggling so we would like to help. We are offering free general guidance on: • Unpaid invoices & contract disputes • Commercial landlord & tenant issues • Professional Negligence • Commercial insurance claims

• Trading Standards & consumer complaints • Shareholder & Partnership disputes • Employment claims & settlement agreements • Franchise disputes

Call us on 01273 223290

or visit www.mayowynnebaxter.co.uk/here-to-help

Offices across Sussex

www.mayowynnebaxter.co.uk

FINANCE

By Daniel Morgan, Managing Partner, Haines Watts Esher

HOW CAN A MENTOR BENEFIT ME AND MY BUSINESS? Starting a business from scratch can be a steep learning curve. You are throwing yourself in at the deep end and with new challenges on a daily basis; it really is sink or swim.

Many business owners figure out what works and what doesn’t as they go, but as the business grows and expands, this becomes an increasingly risky way to operate. Running a business can be an incredibly isolating experience and so it is vital that you reach out to the right people for support.

WHAT IS A BUSINESS MENTORING?

Mentoring is an unbiased relationship between you and someone with business experience. Conversations with your mentor can guide you through making dif f icult decisions and prompting thought by hearing another perspective. While your mentor should be a trusted adviser, all decisions will still sit with you. The aim isn’t to tell you what to do but to ask the right questions to find out what you think the right move is.

WHAT BENEFITS CAN A BUSINESS MENTOR BRING?

Business mentors can make a huge difference through the insights they share from their own personal experience. While the mentoring relationship will look different depending on the needs of the mentee, a good mentor should stimulate your thinking and challenge your assumptions. The aim is to support both business decisions and personal growth by:

1

Offering impartial and unbiased advice – your first point of call might generally be your friends and family who are personally invested in your success. However, this can cloud their judgement and prevent them from seeing the bigger picture. A good mentor will be neutral but informed offering a perspective that you may not have originally considered.

2

Acting as a sounding board – running a business can be lonely, particularly if you are the sole owner. A mentor can be an invaluable resource for you to bounce ideas off or talk through challenges. Sometimes talking things through without the fear of judgement is all you need to reach a decision.

3

Keeping motivation high – Motivation will ebb and flow but once it is lost it can be a struggle to bring it back. Listening to the experiences of someone who has been there and done that can be key in restoring your inspiration and getting you back on track.

WHY YOUR ACCOUNTANT COULD BE YOUR MENTOR

It’s easy to think that your accountants only deal with numbers but there is a real value-add opportunity in moving beyond just compliance. It is already a highly trusted relationship and the experience your accountant has gained from supporting a variety of businesses is invaluable.

When working with my clients I call upon this as well as my experience running my own business to offer my clients context and insights for the challenges they face.

Get in touch if you want to learn about how we can support you and your business.

www.hwca.com/accountants-esher T: 020 8549 5137 E: esher@hwca.com

69

INNOVATION

With Artificial Intelligence (AI) tools fast becoming interwoven with our day-to-day lives, what are the questions that small businesses need to be asking? Joseph Bradfield of Sussex Innovation looks at the applications already in use, future directions the technology might take, and how companies can use AI more meaningfully and purposefully

What are we going to do about workplace AI? Artificial Intelligence has reached a tipping point over the past year, as a wide range of applications have rapidly moved from intriguing novelties to reliable mass - market tools. Image generators like Dall-e and Stable Diffusion made headlines for their realistic imitation of human illustrators, ChatGPT demonstrated an ability to quickly produce human-sounding text, and now consumer software from Microsoft Office, to Google Analytics, to Adobe Creative Suite are being upgraded with in-built AI tools to speed up workflows and reduce repetitive manual tasks.

Broadly speaking, the most practical AI tools already in use fall into a handful of different categories: n Automation tools carry out repetitive, time-consuming tasks such as data entry, invoice processing, and report generation. They are intended to streamline workflows, reduce errors, and improve efficiency.

n C hatbots are used to answer common customer queries and provide customer support. They are also increasingly used internally to resolve common employee queries or troubleshooting needs, and perform basic tasks such as scheduling meetings. n P redictive analytics uses machine learning algorithms to analyse data and make predictions. This technology can be used to forecast sales or optimise cashflow. n P ersonalisation tools can create bespoke experiences for customers, such as recommending products, delivering targeted marketing or tailoring customer ser vice interactions.

Each of these types of tool has been gradually adopted by many small businesses over recent years, and may not be the sort of thing you immediately think of when you hear the phrase ‘AI’.

If introduced smartly, the major benefit ❛❛ of workplace AI will be the technology’s ability to reduce administrative burden on employees ❜❜

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The next generation of AI tools are predicted to take the technology much further, into every corner of our working lives.

More advanced automation tools are already beginning to be capable of making autonomous decisions and recommendations, carrying out more complex tasks without requiring human time and skill to build from the ground up. Improvements to Natural Language Processing are helping machines to understand much more complex queries and requests, and respond in more human-sounding language.

These are the two major shifts that will start to make AI a much more practical productivity tool.

INNOVATION FINANCE

Are the robots ❛❛coming to take my job? ❜❜

If introduced smar tly, the major benefit of workplace AI will be the technology’s ability to reduce administrative burden on employees, freeing their time to focus on more meaningful and fulfilling work. However, AI solutions also present a risk of negatively impacting on wellbeing and job satisfaction. Their implementation must be carefully managed to mitigate that risk.

Most of the concerns that have been voiced about the advances in AI have suggested that skilled jobs will be displaced, in much the same way that the industrial revolution reduced the demand for craftspeople. These transitions have historically been extremely stressful and destabilising for workers, who lose the sense of control and autonomy over their work.

With this in mind, here are several pointers for any small business looking to invest in AI whilst maintaining a strong company culture:

n S tart small, by identifying a specific task or process to improve. Test the technology and see how it will work in practice. Don’t try to change everything overnight. n C onsult employees, to understand which tasks place the biggest and least welcome administrative burden on them. Take time to review their job roles together and listen to their insights about what would make them feel more productive. n Be transparent about what technology is being used and why. Hold regular team sessions to discuss and refine the direction your adoption of AI is going in. n Provide training so that employees are comfortable using and adjusting to the technology to fit their needs; make them feel empowered in their roles rather than outsourcing the implementation process. n Monitor results to ensure that they are delivering the expected benefits. Are team members spending increased time on projects that offer more value to the business?

Like many readers of this article, the topic of AI is increasingly relevant to me. As a content writer by trade, I’ve watched the countless AI-assisted articles published in 2023 with some trepidation. Are the robots coming to take my job?

As an experiment, I typed my precis for this article into ChatGPT to see what it produced. It returned a version that was heavy on facts, with simple, descriptive sentences, and light on style, insight and narrative resonance. It would have made for a quick thing to write, but a boring thing to read. However, with a little more prompting and instruction, the results were clear and well-written enough that I felt comfortable using them as a draft template from which to begin writing.

Ultimately, this may be the ideal application of AI tools in the workplace as the technology continues to evolve. The fantasy of AI carrying out all our work for us is misplaced, at least for the foreseeable future. But if we can use it to expedite the tasks that consume our time and don’t fulfil us, everyone stands to benefit.

If you would like to know more about how AI can bring efficiencies to your business, please watch this space for the launch of our AI knowledge Hub in June 2023 www.sussexinnovation.co.uk/events

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COMPANY OF THE YEAR

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SUSSEX BUSINESS AWARDS 2023 CFO OF THE YEAR

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BUSINESSPERSON OF THE YEAR

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BUSINESS INNOVATION OF THE YEAR

Sponsored by

FINANCE

The winner of this award will be selected from the finalists in all the other categories.

This award will be chosen by the sponsor and recognises a business they feel stands out as an inspiration to other businesses.

This award aims to recognise the CFO who has had the most positive impact on people, profit and environment. The individual will have inspired and influenced the people around them to achieve growth and build a sustainable business of the future.

This award recognises an exceptional individual, either a successful entrepreneur or senior manager, who has made a significant impact on their business and can demonstrate outstanding achievement whilst inspiring others around them.

This award recognises a business that has made significant strides in their field, be it developing a new product or by introducing a new process or system to an existing business.

MEDIUM BUSINESS OF THE YEAR

SMALL BUSINESS OF THE YEAR

EMPLOYER OF THE YEAR

BUSINESS GROWTH AWARD

Sponsored by

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This award aims to recognise a business that has demonstrated outstanding achievements in all aspects of their organisation (turnover under £500,000).

This award recognises a business that has created a healthy and supportive work environment with a genuine commitment to the wellbeing of its employees.

This award recognises a business which, through outstanding vision and leadership, has achieved significant and sustained growth.

Sponsored by

This award aims to recognise a business that has demonstrated outstanding achievements in all aspects of their organisation (turnover between £500,000 and £5million).

Winning was a massive endorsement ❛❛ of how the business is seen by our peers and has energised #TeamPVL to push forward to even greater heights! ❜❜ PVL UK LIMITED Employer of the Year 2022

IN AI D OF

CELEBRATING 35 YEARS OF THE SUCCESSES, ACHIEVEMENTS AND RESILIENCE OF THE REGION’S BUSINESS COMMUNITY

OPEN FOR ENTRIES

TO ENTER VISIT WWW.PLATINUMMEDIAGROUP.CO.UK ENTRANTS CAN SUBMIT UP TO THREE SUBMISSIONS | £25 PER ENTRY AWARD CEREMONY November 30th

THE GR AND BRIGHTON BEST CUSTOMER SERVICE AWARD

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INTERNATIONAL BUSINESS OF THE YEAR

CREATIVE INDUSTRIES AWARD

CEO OF THE YEAR

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This award recognises a business that exceeds customer expectations in all areas of the business by providing the very highest level of customer service.

This award recognises a business based in, or conducting the majority of its overseas business from, an operational base in Sussex.

The company should demonstrate healthy import/ export activity and good trading relationship with any country outside of the UK.

This award recognises a businesses which operates in the creative and digital sectors (PR, advertising, architecture, art, crafts, design, fashion, f ilm, music, photography, performing arts, publishing, software, toys/games, TV/radio and/or video games).

This award aims to recognise a CEO that has demonstrated excellent performance against multiple criteria – financial, reputational, employee engagement – balanced with a clarity of leadership.

LARGE BUSINESS OF THE YEAR

PROFESSIONAL SERVICES AWARD

COMMUNITY HERO AWARD

START-UP OF THE YEAR

Sponsorship available

Sponsorship available

FINANCE

Sponsorship reserved This award aims to recognise a business that has demonstrated outstanding achievements in all aspects of their organisation (turnover over £5million).

Sponsorship available This award recognises excellence in the regulated sector management underpinned by a strong financial performance and adherence to a professional code of conduct.

This category covers a wide range of professional services including legal, financial, recruitment and consultancies.

This award recognises an individual or business whose contribution to society makes a substantial difference to the lives of others.

This award recognises a business with entrepreneurial aptitude, vision, ambition, drive and commercial acumen to build a successful enterprise from start-up.

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❛❛ Sussex is an incredible hub for business, entrepreneurship and community spirit and we couldn’t be happier to be representing and leading that with our efforts ❜❜ BIRD & BLEND Company of the Year 2022

ENTRY DEADLINE SEPTEMBER 20TH

LEGAL

In the workplace, all employees are expected to be productive, efficient, and able to work collaboratively with others. However, we are not all the same, with one in seven of us being neurodivergent. Pam Loch of Loch Associates looks at neurodiversity at work

Neurodiversity in the workplace With one in seven of us in the UK being neurodivergent, to work effectively together, employers need to develop a culture that embraces the differences between us.

Neurodiversity is a term that refers to the natural variation in human brains and the ways to process information.

Conditions such as autism, dyslexia, ADHD, and others fall into this category. It’s often assumed that neurodivergence is a disability, but that assumption is incorrect.

The Equality Act 2010 protects individuals from discrimination based on one of nine protected characteristics, which includes disability. The Act defines disability as a physical or mental impairment that has a substantial and long-term adverse effect on an individual’s ability to carry out normal day-to-day activities.

While neurodivergence can fall into this definition, the onus is placed on an employer to determine whether or not someone meets the criteria in the definition and has a disability.

❛❛ It’s often assumed

that neurodivergence is a disability, but that assumption is incorrect ❜❜ 74

If the employee does have a disability, then there is a proactive obligation on employers to make ‘reasonable adjustments’.

The legal duty to make reasonable adjustments for employees with disabilities is designed to help them overcome any substantial disadvantage they may face in the workplace.

Reasonable adjustments can include changes to working hours, equipment, training or support.

What is ‘reasonable’ is assessed on a case-by-case basis and takes into account, for example, the employer’s financial resources to make adjustments. For neurodiverse individuals, the type of reasonable adjustments that need to be made is likely to vary.

So, for example, an employee with dyslexia may require assistive technology such as text-to-speech software or a coloured overlay to help them read and comprehend written information.

An employee with autism may require a quiet workspace or the option to work from home to help them manage a sensory overload.

It’s important that an employer understands and recognises that employees who are neurodivergent have unique strengths and abilities which can benefit the workplace. For example, individuals with ADHD may be highly creative and able to think outside the box, while those with autism may excel in tasks that require attention to detail and analytical thinking.

With dyslexia, they may have strong verbal communication skills and the ability to think creatively. Employers can benefit from neurodiversity by recognising and accommodating individual differences, creating a supportive and inclusive workplace culture, and providing appropriate training and resources for managers and employees.

By doing so, they can harness the strengths of all employees and create a more innovative and effective workforce.

Employers who fail to make reasonable a d j u s t m e n t s fo r n e u r o d i v e r s e employees who have a disability are likely to face tribunal claims for unlawful discrimination. This can be costly not only from a time and financial perspective, but also potentially damage their reputation as an employer.

It’s worth keeping in mind that in addition to the Equality Act 2010, employers must also consider the Health and

LEGAL

❛❛ The Equality Act 2010 protects individuals from discrimination based on one of nine protected characteristics, which includes disability ❜❜ Safety at Work Act 1974, which places a duty on employers to ensure the health, safety and welfare of their employees while at work. Employers therefore have to consider any risks or hazards that may be present in the workplace for any neurodivergent individual. Employers should carry out risk assessments to identify any potential hazards and take steps to eliminate or reduce them where possible. For example, an employee with autism may be particularly sensitive to fluorescent lighting, so an employer could replace such lighting with natural or softer lighting.

One other challenge with neurodiversity is that it is less visible than physical disabilities which means employers will

have to rely on individuals making them aware of the fact they have a neurodivergent condition. Many employees do not disclose they have a disability or are neurodivergent before they are recruited or when they start work because they fear they will be discriminated against.

This ends up potentially being a no-win situation though, as often the employer only finds out about the condition when they have concerns about an individual’s performance or conduct at work. At that stage the relationship may then be irreparably damaged because the employer may think the employee has acted disingenuously by not telling them about it before. However, if the employer had known, they could have

made adjustments to the role to avoid the performance concerns arising in the first place.

As with any relationship, honesty is the best policy. However, if an employee has had a bad experience in the past, they may be reluctant to disclose information about their condition.

If employers do want to benefit from having a diverse, motivated and productive workforce, it’s important to develop a culture which encourages staff to be open and transparent, knowing that it will benefit everyone in the long run.

Pam Loch, Solicitor and Managing Director of Loch Associates Group www.lochassociates.co.uk

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JULY 5TH 2023 THE AGEAS HILTON SOUTHAMPTON

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M AG A ZINE

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EDUCATION

Dominique Collins, Head of Library and EPQ at Hurstpierpoint College, explains why Sixth Formers should undertake an Extended Project Qualification to benefit their future academic and professional lives

The importance and advantages of an Extended Project Qualification WHAT IS AN EXTENDED PROJECT QUALIFICATION (EPQ)?

The EPQ is a research project that is roughly equivalent to half an A-level in UCAS points. There is a taught element of around 30 hours, and 90 hours of independent work. Students can choose any topic as long as it has sufficient research to support the project. They can write a 5,000 word essay or create an artefact and write a 1,000 to 5,000word report. An artefact can be almost anything; for example a play, cookbook,

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app or short film. Students must document their process through a production log as they go, and the process culminates in a presentation at the end as part of the assessment.

❛❛ Whilst undertaking an EPQ,

students learn a variety of skills which are beneficial for their future academic and professional lives ❜❜

EDUCATION WHY SHOULD STUDENTS CONSIDER DOING AN EPQ?

Research shows that students who undertake an EPQ are more likely to enter higher education than those who do not. They are also better prepared for higher education and more likely to achieve a good degree. A study found that EPQ boosts students’ attitudes towards learning and increases their self-perception, making them better able to cope whilst at university.

Students themselves also value the option of a ‘dual offer’ from some universities (eg: AAA or AAB plus an A in EPQ) as reducing the entrance requirements for certain universities removes some stress at exam time.

Whilst undertaking an EPQ, students learn a variety of skills which are beneficial for their future academic and professional lives. These include research skills, skimming and scanning documents, note-taking, referencing, planning, time management, academic writing, presentation skills, editing and proofreading. These skills are crucial for success in higher education and in many careers.

In addition, students who take an EPQ improve a variety of personal qualities.

They learn resilience, commitment, independent thinking, critical thinking, reflection, attention to detail, decision making, and problem solving. These reflect the independence required by the qualification and are also attributes that a traditional A-level may not focus on,

further demonstrating the usefulness of the EPQ. In an increasingly automated world, qualities like problem-solving and critical thinking will enhance employability. These are the types of qualities valued by employers and will be useful throughout life.

We have already covered the opportunity to develop skills that will help students to succeed in higher education and in their careers, but there are also many benefits on a personal level. An EPQ offers students the chance to explore a topic which they are interested in and to gain a deeper understanding.

This can be especially valuable for students who may be unsure of what they want to study at university or who want to explore a topic in more depth than is possible in their regular courses.

Due to the depth of topic knowledge required for an EPQ, students can learn whether the course they have chosen is the right one for them. Projects that are based on a personal interest or hobby can also be very successful as this generally helps maintain student motivation.

The EPQ also allows students to showcase their passion and knowledge to universities and potential employers. By choosing a topic related to their proposed degree - or one in a similar field to a potential employer - students

signal their interest in the topic, allowing them to talk at length about what they have learned. It also demonstrates an ability to manage their time effectively and produce high-quality work, something any employer looks for in a future employee.

To conclude, the Extended Project Qualification is a valuable opportunity for Sixth Formers to develop a range of skills which will help them succeed both in higher education and their future careers. It allows them to explore a topic that they are passionate about and to demonstrate this to universities and employers through the high-quality work they produce. With its academic and personal benefits, the EPQ is something that every student should look to undertake.

www.hppc.co.uk

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LEGAL

Lee Hills, Partner at Mayo Wynne Baxter looks at new guidance from the CMA regarding sharp online selling techniques

ONLINE SALES Let the seller beware!

Guidance recently issued by the Competition & Markets Authority (CMA) aims to provide businesses with a framework for engaging in responsible selling practices and avoiding unethical sales techniques that can harm consumers.

However, the CMA has indicated in an open letter to industry that it is ready to take enforcement action against the use of misleading online sales tactics, and has urged businesses to urgently review their practices and avoid the risk of prosecution.

Following a survey recently commissioned by the CMA, reference is made to approximately one quarter of participating consumers using online shopping as a means by which to attempt to secure the best available prices for goods and services, with the

behaviour of an increasing number of shoppers being driven by the high cost of living.

With the spotlight being shone on internet retailers by consumer protection groups and the recent introduction of online reporting tools enabling consumers to bring their concerns over misleading sales techniques to the immediate attention of the authorities, the clear message from the CMA is that retailers failing to take heed do so at their own peril.

The CMA’s guidance is comprehensive and covers various areas where businesses may employ unfair selling techniques.

The guidance states that businesses need to be proactive in ensuring a fair and transparent selling process to safe-

The CMA’s guidance is comprehensive and ❛❛ covers various areas where businesses may employ unfair selling techniques ❜❜ 80

guard consumer interests. This includes, amongst other things, proper disclosure of product information, pricing practices and contract terms.

Once crucial area of focus is the use of psychological techniques to manipulate consumers into making purchases. The guidance warns against the use of fear, urgency, or scarcity tactics to pressure consumers into buying products or services. It also recognises the impact of social media and online marketing on consumer behaviour, urging businesses to exercise restraint and ethics in these areas.

LEGAL

Another key element of the guidance is the need for businesses to improve transparency and accountability. The guidance calls for clear and concise communications with consumers about product features, benefits, pricing policies and refund or return policy. It emphasises the need for businesses to provide consumers with access to clear and accurate information about their rights, protections, and legal remedies, when they have been subject to unfair selling practices.

The guidance is a timely response to growing concerns around unethical selling practices, particularly in the wake of the Covid-19 pandemic and the subsequent cost of living crisis. The pandemic has brought about significant changes in consumer behaviour with more people shopping online, increasing their exposure to potentially fraudulent activities and misleading sales techniques.

This new guidance seeks to provide businesses with a framework for

The pandemic has brought about sig❛❛ nificant changes in consumer behaviour with more people shopping online ❜❜ building trust, increasing consumer confidence, and promoting responsible selling practices.

This warning shot by the CMA comes in advance of the government’s planned introduction of the Digital Markets Competition and Consumer Bill; legislation intended to reform the UK competition and consumer protection laws which are likely to include increased powers for the CMA and its ability to impose significant financial

penalties on businesses independent of the judicial system.

Any business engaged in online selling, particularly where price reduction and time limited offers are promoted should now take the opportunity to review its selling practices and techniques to ensure compliance with the CMA’s recent guidance and legislation which is likely to come into force over the next two years.

For further information contact Lee Hills, Partner, Mayo Wynne Baxter LLP lhills@mayowynnebaxter.co.uk www.mayowynnebaxter.co.uk

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BUSINESS

The automotive future is electric – that’s a matter of fact. On the road to decarbonisation, electric vehicles (EVs) will play a transformational role

SPEEDING AHEAD: ipTEST wins King’s Awards for Innovation For the UK to reach its net zero target, all vehicles must be fossil fuel-free by 2050 to support the shift to EVs, and technology is rapidly evolving to accelerate this transition.

Based at Surrey Research Park in Guildford, ipTEST develops unique electrical testing equipment which is widely used in the manufacture of electric vehicles to ensure they operate reliably and safely. A testament to its breakthrough innovations, the company has recently been honoured with the prestigious King’s Award for Enterprise, in the Innovation category, recognising DS5, a cutting-edge product which performs advanced tests at exceptionally high speeds.

At the heart of every electric and plug-in hybrid vehicle is a collection of small yet mighty high-power electronic chips which supply power from the vehicle’s battery to the motors, and return it to the battery during braking. These chips need to operate reliably 100% of the time, and therefore, must undergo advanced testing. With DS5, ipTEST applies high voltages and electrical currents which far exceed what the chips will ever experience during normal driving to have the resilience to comfortably stand up to everyday use.

The DS5 product was developed three years ago to address the needs of this specific market – high-speed electronics used in electric vehicles – and its success has resulted in ipTEST growing very fast, very quickly.

“DS5 was in the right place at the right time when EVs were really starting to take off,” explains Dr Conor McCarthy, managing director at ipTEST. “As a

❛❛ In 2021, the business

relocated to Surrey Research Park to facilitate its expansion ❜❜

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BUSINESS

company, we were perfectly placed to supply our customers with these testers so they could supply the electronics that go into electric vehicles. DS5 has been tremendously well received and I’m so proud it has been recognised with the King’s Award. This has been a true team effort by everyone at the company.” ipTEST has been manufacturing highquality testers for the best part of 30 years. In 2021, the business relocated to Surrey Research Park to facilitate its expansion. “I think moving to Surrey Research Park at the time we did was very important,” says Conor. “We outgrew our previous facility and when we moved into our current units, we thought we’d have all the space we would ever need. However, we immediately filled up both floors of the building, within as little as a year. Having Surrey Research Park offices and overflow space has been incredibly helpful, and we’ve been able to use temporary leases and temporary space at the Park to further expand our manufacturing.”

The team finds having access to off-site meeting rooms highly beneficial, especially when they need to get away from the hustle and bustle of day-to-day life in a manufacturing environment.

Conor adds, “Overall, Surrey Research

❛❛ We love the site and the location,

which offers amazing views of the lake ❜❜ Park is a really nice place to work; it’s somewhere our employees feel happy.

We love the site and the location, which offers amazing views of the lake from just outside the office window.”

April was a busy month for ipTEST. The company has taken on a lease of a second building, which it started to move into just a week after receiving the news of the King’s Award. This spacious ground-floor facility, located next door to its current home on Priestly Road, will enable ipTEST to completely expand its manufacturing to keep up with demand.

“The fact that the King’s Award was awarded to us the week before we moved into a new facility is great timing. We’ve been celebrating with pizza on two consecutive Fridays We always have a pizza whenever there’s anything to celebrate – big or small.”

Now, the team eagerly await their invitation to a Royal reception, where they will be presented with their award by one of the King’s representatives, a Lord-Lieutenant. The framed official

certificate and commemorative crystal trophy will take pride of place at the ipTEST HQ, of course.

The innovation will continue. DS5 is the start of a journey, and ipTEST will be developing ever-faster versions of the product. As well as making electric vehicles safer, the company’s testers also check the electronics used in many other products where electrical power needs to be controlled, ranging from mobile phone chargers to wind turbines and high-speed electric trains. “Here at ipTEST, we’re proud that the technologies and products we develop are all helping with the net zero efforts,” says Conor. “We’re proud to be contributing to a greener, safer world.”

https://surrey-research-park.com www.iptest.com/

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CELEBRATING THE OUTSTANDING ACHIEVEMENTS OF THE DISTRICT’S BUSINESSES AND INDIVIDUALS

2023 OPEN FOR ENTRIES TO ENTER VISIT

WWW.PLATINUMMEDIAGROUP.CO.UK

Businesses can submit up to three entries

FREE TO ENTER

ENTRY DEADLINE: SEPTEMBER 6TH AWARDS CEREMONY: NOVEMBER 2ND PLUMPTON RACECOURSE

IN AID OF

Hosted by television presenter, newsreader and the first ever winner of Strictly Come Dancing, NATASHA KAPLINSKY

CHARITY FOCUS

Local charity Chestnut Tree House recently announced an exciting new art trail, taking place in Chichester and Arundel in the summer of 2024. Now it is looking for local businesses to join the fun as sponsors

Make your mark in 2024 The Big Hoot is an exciting new art trail which will be flying into West Sussex next summer. Brought to you by local charity, Chestnut Tree House, and Wild in Art, the public art event will see a collection of 30 large 3D owl sculptures come to nest in and around Chichester and Arundel, providing a free, fun, family-friendly trail for residents and visitors to enjoy.

Exact dates and sculpture locations are still to be confirmed, but in July 2024, the owls will appear – each one individually designed by an ar tist, and sponsored by a business, group or individual. They will be on display for eight weeks, before gathering in one location for a special farewell event in September 2024, followed by a charity auction, where the sculptures will be sold to raise money for Chestnut Tree House.

SPONSORSHIP OPPORTUNITIES Get involved with this unique and innovative event to promote your business, drive customers to your door, and support Chestnut Tree House children’s hospice, a much-loved local charity.

In addition to bringing businesses and community groups together as sculpture sponsors, The Big Hoot ar t trail will also encourage schools and other education establishments to get involved in a city-wide Learning Programme.

If you’re interested in joining the Big Hoot as a sponsor, please contact corporate@chestnut-tree-house.org.uk You can find out more at www.thebighoot.co.uk

SCULPTURE SPONSOR

£7,500 This allows you to support this initiative in a very personal way while associating your brand with The Big Hoot. Sculpture sponsorship is open to all businesses and individuals, and includes: n One unique sculpture on the 2024 trail n Logo on your sculpture’s plaque n VIP Tickets to The Big Hoot events n Dedicated Account Manager

PRINCIPAL PARTNER

£25,000 (two opportunities available).

Our principal partners are investing in the highest tier of sponsorship available, including logo placement on all large sculpture plaques, marketing and collateral.

Other sponsorship opportunities are available: find out more at thebighoot.co.uk

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PEST CONTROL

By Cleankill Pest Control Managing Director, Paul Bates

Cheap pest control is a false economy and risky in many ways Summer is on the way – and so are the insects. Wasps, flies and ants will soon start to multiply in abundance, but it’s wasps that Cleankill receives the most calls about at this time of year through until the late autumn.

There are many types of wasps, and some types of bees look very similar to wasps. Pest controllers often take calls from homeowners convinced they have wasps, but it turns out they have bees.

Cleankill Pest Control Managing Director Paul Bates explains: “There are around 250 types of bee in the UK, including 25 bumblebees and one type of honeybee.

Many species of bee are considered ‘endangered’. It is important to remember that bees are beneficial and vital insects, and are not normally considered as pests.

“Bees are very important pollinators – they pollinate about a third of everything we eat. Although many bee species have stings, they will only sting people if strongly provoked and, because they are so beneficial, every effort should be made to avoid controlling or destroying them.”

“In the spring, we begin to see many UK bee species becoming more active. This increase in activity can cause unnecessary confusion and concern for some people. Honeybees are frequently mistaken for wasps. However, wasps don’t become active in large numbers until early summer, so if you see a buzzing insect in the spring it is more likely to be a bee than a wasp.”

Incorrect identification of wasps is one of the many reasons that it’s important to use a professional pest controller who has the knowledge and skill to correctly identify a pest. He or she can then decide the most appropriate course of action.

The saying, “You pay peanuts and you get monkeys” applies equally to pest control. Bargain wasp nest treatments you might see advertised are cheap for a reason. You risk someone who could use insecticide indiscriminately and in a way that could be harmful to your family and pets. If they have to go in your loftspace, it’s unlikely they have the correct insurance and will be careful with your property.

Unless the nest is still tiny – the size of a golf ball – and can be easily removed do not risk any form of DIY pest control. It’s well worth checking garages and sheds for nests before they become large.

An average nest in late summer can contain up to 10,000 wasps and this can represent a major problem. There have occasionally been incidents of people being stung and suffering anaphylaxis, which can be fatal if not treated quickly.

Bates continues: “It is extremely important that people don’t try to tackle large nests themselves as, unlike bees, wasps continue to sting without dying and send out signals to other wasps to

join in. They have more of a hooligan mentality than other similar species and their instinct is to protect the nest. The best advice is to call a professional pest controller who has the correct training and equipment to deal with your nest problem safely and efficiently.”

Award-winning Cleankill’s staff are highly trained and offer an exceptionally fast and efficient level of service. The company holds ISO9001, ISO14001 and Altius Elite Vendor accreditations.

Cleankill is a British Pest Control Association member and also fully accredited to the Safecontractor, Constructionline and Achilles Health and Safety schemes.

For expert advice and a free survey contact Cleankill Pest Control on 020 8668 5477. www.cleankill.co.uk

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FINANCE MALE HEALTH

RISING FERTILITY ISSUES IN YOUNGER MEN The fastest way for nature to reduce the impact of humans on the planet is to limit conception and, therefore, the human race. Sadly, humans seem to have got there first with a significant reduction in male fertility likely caused by obesity and endocrine disrupting chemical. Two surgeons explain the problem...

By Dr Tet Yap and Professor Suks Minhas The leading minds have recently published an extensive survey*, ‘The Fertility Index’, to show how men and women across the UK understand and manage fertility and sexual health issues. The index has highlighted that fertility issues have risen hugely over the last two generations with 16% of those under 34 being impacted by fertility issues when they have tried to conceive compared to just 6% of those who are now over 55 (when they had tried to conceive in previous decades).

These figures show a concerning trend in a rise in fertility issues across the UK which mirrors recent reports showing a surge in infertility in men across the western world. According to a global study, sperm counts are not only dropping but the rate of this decline is increasing with data showing a drop of 1.2% per year from 1973 – 2000 but from 2000 to 2018, the decline was 2.6% per year. These may seem like small figures, but the increasing drop means millions of men will likely experience fertility issues at a drastically increased rate.

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Already in the UK, one in 50 babies in the UK is born via IVF, one in 60 in the US, and in Denmark, Israel and Japan the figure is more than one in 25 – and rising. Experts believe the increase in fertility issues is based on a number of factors including an increase in obesity in the western world and our increasingly sedentary lifestyle which has been impacted further as millions work from home since the pandemic.

Increased exposure to endocrine disrupting chemicals, such as those found in plastics, is another major culprit.

Suspected fertility issues are best addressed early on. Statistics show that

women are more likely to believe that the issues lie with her and she is more likely to seek help than her male partner.

It doesn’t help that fertility has always been almost solely focused on women.

IVF, egg freezing, and the female biological clock dominate the agenda.

Unfortunately, men’s fertility and sexual health issues are still taboo subjects for far too many. Yet, of all infertility cases, approximately 40-50% are due to ‘male factor’ infertility. The Fertility Index was designed to encourage couples to openly discuss their fertility and sexual health issues and understand what can impact their sexual performances.

❛❛ Men’s fertility and sexual health issues are

still taboo subjects for far too many. Yet, of all infertility cases, approximately 40-50% are due to ‘male factor’ infertility. ❜❜

MALEFINANCE HEALTH

❛❛ According to a global study, sperm counts are not only dropping but the rate of this decline is increasing ❜❜

The index also highlighted that more than one in four (26%) of those under 35 are considering freezing sperm or eggs while young to help with conceiving later in life as millions delay having children young.

The average age to have a child in the UK is now 31 but many couples are waiting until their late 30s or even early 40s to try for children. Freezing healthy sperm or eggs when young can extend the period that couples can conceive and also help with fertility issues which are more likely to increase with age.

Leading Surgeons Tet Yap and his internationally renowned partner Professor Suks Minhas are co-founders of Men’s Health Clinic, London Andrology, which supports men with conditions associated with male fertility and sexual function.

They are leading minds in their field and have worked together for over 15 years, developing the most advanced treatments for sexual and reproductive needs.

London Andrology, 18 Devonshire Street, London W1G 7ASF Tel: 0207 034 5032 Mail: info@londonandrology.com

*Research was carried out online by Research Without Barriers – RWB between September 16th 2022 and September 22nd 2022. The sample comprised 1,003 UK adults

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TRAVEL

Salty seas, sun on your face and wind in your hair – yachting, boating, sailing, whatever you choose to call it, is a fantastic holiday for those seeking adventure, relaxation and exploration on the open waters. By Tess de Klerk

CHARTER A BOAT THIS SUMMER Whether you’re a seasoned sailor or a first-time adventurer, chartering a boat provides unique travel that combines the freedom of sailing with the comforts and amenities of a luxury getaway.

Few other options allow for such an escape from the summer crowds, for such privacy. With a chartered boat, you have the oppor tunity to explore secluded coves, hidden beaches, and untouched islands, away from the bustling tourist hotspots. You can set your own itinerary, cruise at your own

pace, and anchor at picturesque locations of your choice. The sense of solitude and tranquility on the water is truly unmatched.

Sport and adventure becomes so easily accessible. For example, just hop on a jet ski and off you go. Pop on your gear and scuba or snorkel whenever the urge takes you - what a comfortable way to fully immerse in nature! Or simply chill on deck, drink in hand, looking out for curious marine life that might come your way.

CHING CHING!

Of course, expense comes to mind when thinking of chartering a yacht and yes, fees can be stratospheric. In the yachting world, there really is no limit to what can be indulged. At present, the world’s costliest charter yacht will set you back £3m a week – plus expenses, naturally. But for the rest of us who still have a clue what a loaf of bread and a pint of milk costs, there are options.

Firstly, decide if you need a skippered or bareboat hire. Bareboat means that you’ll captain her yourself. Let’s take it as the majority of readers will need a hired captain along with the boat. With a quick cursory search I found a sleek 36ft motor catamaran, docked in Athens, with four berths and skipper included, costing £4,584.69 for a week’s hire in June. Not bad.

You can set your own ❛❛ itinerary, cruise at your own pace, and anchor at picturesque locations of your choice ❜❜

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TRAVEL

CROATIA

Mmm, the Dalmatian Coast with over a thousand islands scattered across translucent aquamarine seas, just waiting to be explored. Take in captivating Dubrovnik, with its ancient city walls, sleek marble streets, and magnificent Baroque architecture. Anchor at the lush islands of Mljet and Korčula and the tiny islet of Bisevo - home to the spectacular Blue Grotto.

Croatia’s sailing season spans from April to November, with the best conditions in July and August. Spring has gentle breezes, however September and October are fairly rough.

Fees can be ❛❛ stratospheric…

But for the rest of us, there are options ❜❜

OFF INTO THE SUNSET

What I love most about boating is the flexibility. Your hotel stays in one place but yachting enables you to explore multiple destinations within a single trip. Whether you want to sail along the stunning coastlines of the French Riviera, hop between Greek islands, or embark on an island-hopping adventure in the Caribbean, a chartered boat gives you the flexibility to discover different places without the hassle of packing and unpacking. Each day brings a new view, a new port, and a new adventure. Lets look at some fantastic options close to home:

FRENCH RIVIERA

The South of France has it all – glorious sun, glittering blue waters, and a fabled blend of elegance and rustic charm that sets it apart. Add a stunning mountain background, postcard-perfect medieval harbours, and world-class shopping and dining, and you’ve got Europe’s most opulent sailing destination.

Needless to say, the spectacular array

of anchorages and first-rate marinas will further enhance your yachting experience.

Chartering opens up a world of possibilities. Swap the bricks and mortar for freedom in motion. www.dreamyachtcharter.com/gb

ITALIAN RIVIERA

A good option is to start your trip in San Remo and sail your way up to Portofino, past brilliant bays, adorable old ports, and serene, tucked-away beaches. The picture-perfect villages that dot the rugged crescent-shaped coast of Liguria, dropping dramatically into a sparkling turquoise sea, makes the Italian Riviera a wonderful destination.

Sailing conditions in the area are beautiful, with calm seas, clear blue skies, and mild southeasterly or westerly winds, mostly at night.

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MOTORING

ASTON MARTIN DB11

By Motoring Editor, Maarten Hoffmann

This Aston is intended to be a lot more than just a showpiece that looks good parked up at the kerbside, though it’s claimed to deliver a driving experience and quality feel that’s worthy of its price.

It’s a sad but true fact that Aston Martin has gone bankrupt seven times in its history. However, the company’s current CEO, Andy Palmer, has been absolutely committed to putting the marque on a firm financial footing, and his efforts thankfully seem to be paying off.

Two engines are available – a twinturbocharged 5.2-litre V12 petrol, and a similarly boosted 4.0-litre V8. The latter comes from Mercedes’ tuning offshoot AMG, with which Aston Martin has a fruitful technical alliance. And it kicks off an exciting new phase in the Aston story with all manner of hyper cars, mid-engined supercars, crossovers, and electrified Lagondas on the horizon, – not to mention a return to the top tier of Le Mans.

We say ‘thankfully’ because Aston Martin is an important brand. It makes cars that are as beautiful as supermodels, builds them in the UK, and even King Charles is a fully paid-up fan. It also helps that Canadian billionaire and investor Lawrence Stroll led a consortium to gain a 25% stake in the company.

The DB11 launched as a coupé but is now also offered as a Volante soft-top.

Neither feel as scalpel-sharp as some

❛❛ Squint through the Aston fonts and you might recognise the various media displays as lifted straight from Mercedes ❜❜

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rivals at the same £150,000 ballpark – Audi R8s, Porsche 911s, McLaren 570s – but the DB11 does straddle the ground between performance cars like those and softly-damped GTs from Bentley and Merc.

What the DB11 is like to drive depends entirely on which year it was built. Early V12s didn’t feel especially sporty, rolling too much for you to place them with any accuracy in a tight corner, and certainly focusing more on long-distance comfort than short-term adrenaline spikes. But the tweaks for the V8 version launched in 2017 – which the AMR then borrowed in 2018 – sorted it out just nicely.

The V8 is vehemently the sporty one, not least because it is 115kg lighter.

While its 503bhp engine gives well over 100bhp to the V12 – and the top speed is 21mph lower – it feels more boisterous and keener, and will actually be the quicker car in the real world simply because it compels you to drive it harder.

It turns in quicker, is keener to bring its rear axle into action and, in short, is a

MOTORING FINANCE

PLATIN UM

❛❛ The V8 is

vehemently the sporty one, not least because it is 115kg lighter ❜❜

whole bundle of fun if you’re in the right mood. The engine is thunderous in its delivery and sounds suitably rawer than the V12 while it’s at it. This is a worse GT – it asks a lot of attention on twisty roads to keep it pointing the right way – but it settles down nicely if you dial back its selectable driving modes, and will still cruise at a hushed pace if you want it to.

The AMR isn’t too far behind in the excitement stakes, but even with its 30bhp-higher 630bhp output over the launch V12, it’s still not a car that makes much of a fuss unless you really boot it.

It sounds very good when you do, but it does rather feel inappropriate in a car so classy. It’s hellishly quick, mind, with 0-62mph in 3.7secs. You might

actually manage it too; the rear axle is much better at putting all its power down with the AMR tweaks.

TECH STUFF

Inside, there’s a handmade quality to most things you touch, like the leather on the doors and the stitching around the sat nav screen. A digital instrument cluster brings the car up to date, but also cheapens it slightly – we’d prefer a physical dial with more detail for our £150,000-plus, at least for the tachometer.

MODEL TESTED: Aston Martin DB11 V8 POWER: 503 bhp SPEED: 0-62 4 secs TOP: 192 mph ECONOMY: 22 mph combined PRICE FROM: £155,000

Squint through the Aston fonts and you might recognise the various media displays as lif ted straight from Mercedes. Which, thanks to Aston’s tie-up with the Germans, they are. This felt fresh, exciting and a big step-on back when the DB11 launched, but it’s hard to deny it’s already aged a bit in here. This is largely because Merc’s own media set-up has taken such a giant leap since. Perhaps future Aston models will use more up-to-date software.

you’re pulling out of side roads. The parking sensors are so hyperactive in traffic, you’ll probably end up turning them off; important to remember when you come to parking…

You sit low, but the visibility is still fine, apart from the fat A-pillar when

The rear seats aren’t exactly big but you can squeeze six-foot adults back there for short journeys, and kids will be absolutely fine.

It’s a beautiful car and cruises divinely but although it will go fast, it doesn’t feel like you should. It’s great but there are so many better cars out there.

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THE NEW A-CLASS HATCHBACK. From £389* a month.

Advance rental £5,160.

Image shown is an A-Class Exclusive Launch Edition.

The new A-Class Hatchback brings a whole new level of superior sportiness and luxurious comfort to the compact car market.

It’s available as a mild hybrid drive and plug-in hybrid, and there’s a radiant Sun Yellow paint colour** that beams across the whole range now, not just on the hottest AMGs. And right now, you can get the A180 AMG Line Executive Hatchback from £389* a month.

Discover luxury every day with the new A-Class at Sandown Mercedes-Benz.

For more information please contact the team at Sandown Mercedes-Benz on 0330 178 1801.

0330 178 1801

sandown-group.co.uk Mercedes-Benz of Epsom Weston Road, Epsom, KT17 1JG

Mercedes-Benz of Guildford

Moorfield Road, Guildford, GU1 1RU

*Selected stock only. Subject to availability and change. Retail Customers only. Based on A180 AMG Line Executive Hatchback with metallic paint. Advance rental £5,160. Model shown is a A200 Exclusive Launch Edition Hatchback at £499 a month, with and Advance rental of £6,789. 4 years lease. Rentals include Vehicle Excise Duty during lease. Excludes Plug-in hybrid & Mercedes-AMG. T&Cs apply. Orders between 01.04.23 - 30.06.23. Mercedes-Benz Finance, MK158BA. Sandown Mercedes-Benz is a Credit Intermediary not a Lender. **Hatchback model only - not available on the Saloon.

Official government fuel consumption figures in mpg (litres per 100km) for the A-Class Hatchback range: combined 30.7(9.2)- 282.5(1). CO2 emissions* from 20-208g/km.

Mercedes-Benz UK Ltd. is a company registered in England and Wales with company number 2448457 and has its registered office address at Tongwell, Milton Keynes, MK15 8BA.

THE BUSINESS MAGAZINE FOR WOMEN

The Dynamic Awards 2023 All the winners named Flex-working Well-being boost or career curse?

DINING

A Michelin star Interlude

JUNE 2023 #25

The B-Corp journey MOTORING

The best driving tunes TRAVEL

Leonardslee House

Banish ‘Superwoman’

Dame

Sharon White BATTLING TO SAVE JOHN LEWIS

CONTENTS

JUNE 2023 • ISSUE 25

EXCLUSIVE

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16

Dynamic Business Awards 2023

In an exclusive offer, Dynamic is offering its female readers the opportunity to sign up for the University of Brighton’s Help To Grow course – FREE OF CHARGE. (Normally £750)

FEATURE

All the winners and highlights from the prestigious event, held at The Grand Brighton in May

Help To Grow: Management

❛❛

You hate when people see you cry because you want to be that strong girl.

But then you hate how nobody notices how broken and torn apart you are.

PLATINUM MEDIA GROUP

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FEATURE

Away with you, Superwoman!

Admiring women who are elevated to superwomanhood isn’t something that’s always appreciated. In fact, it can have the opposite effect

101

The age reached by Katherine Johnson, NASA mathematician whose calculations astronauts would trust over the computers

All rights reserved. The views expressed in this publication are not necessarily those of the publisher. The publisher cannot accept responsibility for any errors or omissions relating to advertising or editorial. The publisher reserves the right to change or amend any competitions or prizes offered. No part of this publication may be reproduced without prior written consent from the publisher. No responsibility is taken for unsolicited materials or the return of these materials whilst in transit. Dynamic Magazine is owned and published by Platinum Media Group Limited.

REGULARS

News

6 Upfront: The top international news stories involving women in business

8

BIG STORY

22 In The Right Direction: Good news stories from around the world

Dame Sharon White

The CEO of John Lewis & Partnership, battling to save the company from unwanted outside investors

Spotlight

26 Highlighting two female business leaders who ought to get more recognition that they currently receive

Further reading

30 Jenny Garrett MBE on strategies to reduce microagressions in the office

Art Scene

32 The work of PX Miranda, focusing on eyes being the window to the soul

❛❛

If you’re beautiful, you’re led to believe that you can’t also be smart. But you can be fun and fit and be really smart. And the smarter you are, the more capable you’ll be to handle whatever challenges come up in life.

Regina Agyare, Founder of software company Soronko Solutions

Travel

34 Tess de Klerk checks in to the 19th Century Leonardslee House for the night

Wine & Dine

36 Still at Leonardslee, the restaurant, Interlude, offers 18-course dining. Count them.

What’s On

38 A brief snapshot of art and culture cross Sussex and Surrey

GIRL TORQUE

40

Pull up to the bumper, baby...

Four keen drivers attempt the virtually impossible – to name their top five all-time songs to hit the highway to

FEATURES

Flexi-working

20 Samantha Kaye of Wellesley discusses whether the flexible working model can be a well-being boost or a career curse

B Corp - our journey

24 Alison Jones and Jennifer Williams of Kreston Reeves talk about their journey to achieve the coveted B Corp status

CONTACTS PUBLISHER: Maarten Hoffmann maarten@platinummediagroup.co.uk EDITOR: Tess de Klerk tess@platinummediagroup.co.uk MOTORING EDITOR: Fiona Shafer fionas@platinummediagroup.co.uk COMMERCIAL DIRECTOR: Lesley Alcock lesley@platinummediagroup.co.uk EVENTS DIRECTOR: Fiona Graves fiona@platinummediagroup.co.uk EVENTS MANAGER: Zaneta Bealing zaneta@platinummediagroup.co.uk HEAD OF DESIGN: Michelle Shakesby design@platinummediagroup.co.uk SUB EDITOR: Alan Wares alan@platinummediagroup.co.uk

WWW.PLATINUMMEDIAGROUP.CO.UK JUNE 2023 | www.platinummediagroup.co.uk

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Guiding you to a brighter future In a continually evolving world we help all generations embrace change through trusted advice, support and guidance.

Our passion for continued improvement ensures that we work to understand your goals, support and advise you on your journey and help you to realise your ambitions. #GuidingYouToABrighterFuture For more than accountancy, business and wealth advice.

Call: +44 (0)33 0124 1399 Email: enquiries@krestonreeves.com Visit: www.krestonreeves.com/shapingyourfuture

EDITOR’S NOTE A very warm welcome to June’s edition of Dynamic.

We are all about celebrating women and their achievements here at Dynamic, and that is exactly what was done at our annual Dynamic Awards 2023.

A fantastic evening was had by all! Congratulations to all our winners as well as each and every nominee - we have been overwhelmingly impressed by all your passion, hard work and dedication.

In the same vein, our regular Spotlight feature continues highlighting remarkable women within our community while Wellbeing this month focuses on the importance of acknowledging that we are human, not superhuman, and that Superwoman expectations can be more harmful than helpful.

You will also find our other regular features such as Travel and Art for your reading pleasure plus, do have a look at Wine & Dine if you’ve ever wondered what an 18-course menu entails.

We had a fantastic time compiling this month’s magazine, and hope that you enjoy reading it as much as we have enjoyed creating it for you.

Editor, Dynamic Magazine tess@platinummediagroup.co.uk

JUNE 2023 | www.platinummediagroup.co.uk

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UNDERPAYMENT RAGES ON Goldman Sachs has agreed to pay £215 million to settle claims by former female employees that the Wall Street bank has systematically underpaid women compared to men. The agreement brings to an end the class action lawsuit that started in 2010 and involves 2,800 female associates and averts a damaging trial that was due to start in June. Companies across all sectors are facing increasing pressure to do more to improve equality and diversity, and a quarter of a billiondollar fine might just focus some attention on the matter.

UPFRONT ALL THE LATEST BULLETINS FROM THE WORLD OF BUSINESS

WOMAN IN CHARGE OF FOOTBALL

❛❛

You don’t have favourites among your children but you do have allies.

Zadie Smith, novelist

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The first female chair of the Football Association (FA) is to visit Nottingham to deliver a lecture.

Debbie Hewitt will speak at Nottingham Business School for the second of its Business Leaders Lectures series. Ms Hewitt will talk about her career at household names including White Stuff Ltd and Marks & Spencer, as well as her time as the first female managing director of RAC. Attendees will be able to ask her questions at an open Q&A session. In 2021, British Vogue listed Ms Hewitt in the Vogue 25 – its annual list of the UK’s most influential women and she took on her current FA role in January 2022.

INVESTMENT PAIN CONTINUES Women continue to set up and expand businesses.

Yet female founders’ share of funds from backers remains stubbornly low. “There is still a big issue of unconscious bias against women founders,” says Sutin Yang, head of scale-ups at Virgin StartUp, a UK organisation which has pledged to fund equal numbers of male and female entrepreneurs. “Investors tend to be more likely to interrogate a female founder’s business projections and ask questions around downside risk,” Yang adds. As a result, female founders lower their business projections and valuation, and are “less ambitious in their pitch”. Venture capital funding that went to female-led start-ups in the US fell from 2.4% in 2021 to 1.9% last year.

But it rose to 17.2% if the management team included at least one man.

❛❛

Do what you love and success will follow.

Passion is the fuel behind a successful career Meg Whitman

❛❛

You will be defined not just by what you achieve, but by how you survive Sheryl Sandberg

SEXUAL HARASSMENT IF IN DOUBT, LEGISLATE New rules are to come into force next year requiring businesses who want to float on the UK stock markets to have four in 10 of its board members be women, or explain why not.

The Financial Conduct Authority (FCA) has said companies will need to account for diversity in their top teams and will report against targets the watchdog sets a year from now. The FCA added that some firms will not be able to meet the targets but should be able to explain why. At least 40% of a company’s directors should be women, and a woman should hold at least one of the senior board positions - either chair, chief executive, finance boss or senior independent director. At least one member of the board should be from an ethnic minority background.

Almost two-thirds of young women have experienced sexual harassment, bullying or verbal abuse at work, according to a new poll. Some 62% of those in the 25-34 age group reported being pestered or persecuted on work premises, as well as during virtual meetings, over email and on the phone, the survey by the Trades Union Congress (TUC) found.

Overall, 58% of women of all ages reported they had experienced being harassed, bullied or verbally abused while trying to do their job. However, it was not just colleagues who were responsible for the mistreatment. The poll found that in almost 40% of the most recent incidents to affect a victim, responsibility lay with a third party, such as a customer or client.

The findings come amid scrutiny of workplace treatment of women following a string of recent allegations of sexual misconduct at high-profile organisations, including the Confederation of British Industry (CBI). Its new director general recently apologised to female staff following claims of a “toxic” culture at the business lobby group, including allegations of sexual misconduct, some of which police are investigating.

To demonstrate the damage done by such harassment, the CBI Board has engaged lawyers for advice on a potential insolvency ahead of crunch member vote.

JUNE 2023 | www.platinummediagroup.co.uk

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STORY BIG

John Lewis & Partnership has just survived a morality scare when its CEO, Dame Sharon White, thumbed her nose at a cherished century-old legacy, while searching for outside investment for the group. Who is Dame Sharon, and what did she do to cause such concern? By ALAN WARES

Never knowingly underinvested Sharon White was born in east London on April 21st 1967, and brought up in Leyton, where she attended Connaught School for Girls. Her parents came to the UK from Jamaica in the 1950s, when her father was aged 15 and her mother 11. White attended Fitzwilliam College, Cambridge, from where she received a BA degree in economics. She later earned an MSc in economics from University College London.

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www.platinummediagroup.co.uk | JUNE 2023

She was the first black person to become a Permanent Secretary at the Treasury

JUNE 2023 | www.platinummediagroup.co.uk

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STORY

THE JOHN LEWIS STORY

BIG

John Lewis, a philosopher and town councillor and founder of the chain of home stores in his own name, was born on February 24th 1836 in Shepton Mallet, Somerset, and became an orphan at the age of seven. Having served as an apprentice to a local draper from the age of 14, he moved to London to become a silk buyer, working in Peter Robinson’s Department Store at Oxford Circus by the time he was 20.

He first opened his eponymous flagship store on Oxford Street, London, a drapery shop, opened in 1864. In 1905, Lewis acquired a second store, Peter Jones in Sloane Square, London.

Lewis was not considered a popular employer, with a habit to dismissing staff arbitrarily. The stores had difficulty retaining staff – there was a strike in 1920 – and performed poorly compared to some of his rivals. His sons constantly disagreed with his business methods. It was his eldest son, John Spedan Lewis, who began the John Lewis Partnership, a workers’ cooperative – in 1929 after thinking up the idea during his days in charge of Peter Jones. He also thought up the idea of the

CIVIL SERVANT

White joined the British civil service in 1989, and went on to have an astonishing career within several levels and departments. She worked first at the Treasury and later for the British Embassy in Washington DC. She also worked at the 10 Downing Street policy unit during the Tony Blair premiership; at the World Bank, also in DC. Additionally, she has worked in many government departments, including occupying the role of director general at the Department for International Development in 2003– 09 (a department that no longer exists) and then at the Ministry of Justice in 2009–11, and also at the Department for Work and Pensions.

At the Treasury, she supervised a review of the financial management of government and the Treasury’s management response to the banking crisis of 2008. She was Director General for Public Spending at the Treasury from 2012-13, ultimately replacing Tom Scholar as Second Permanent Secretary in 2013.

She was the first black person to become a Permanent Secretary at the Treasury, and the second woman after Dame Anne Mueller in the 1980s.

LIFE AFTER THE CIVIL SERVICE

At the end of 2014, Ofcom, the broadcast and media regulator announced White would be the chief executive from March 2015, replacing Ed Richards as the previous chief executive and Steve Unger as interim chief executive.

It was a role she held for just over four years. In June 2019, White announced that she would be leaving that role to replace Sir Charlie Mayfield as the chair of the John Lewis Partnership (JLP).

White succeeded Mayfield during a meeting of the John Lewis Partnership Council on February 4th 2020, on a salary of £990,000 – a significant increase on her previous salary, which was £341,700 according to data released by Ofcom.

White was appointed Dame Commander of the Order of the British Empire (DBE) in the 2020 New Year Honours for public service

MR & MRS TREASURY

White married economist Robert Chote in 1997, when she was working at the British embassy in DC, and Chote was working for the International Monetary Fund.

Chote has been the chairman of the Office of Budget Responsibility since 2010. This led certain parts of the media to dub them, “Mr and Mrs Treasury”.

White was appointed Dame Commander of the Order of the British Empire (DBE) in the 2020 New Year Honours for public service. She took the name Dame Sharon White, Lady Chote.

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INVESTMENT CONTROVERSY

The John Lewis Partnership had been started in 1929 by John Lewis’ eldest son John Spedan Lewis. It was effectively a co-operative or mutual society where profits were reinvested back into the business to its workers.

At the end of 2022, Dame Sharon, seeing the trouble the company was in, sought to bring in outside investment. Previous chairman Sir Stuart Hampson was appalled

+

CULTURALLY INFLUENTIAL

In 2014, The Voice named White the seventh most powerful black person in Britain. White has been recognised for her influence as one of the most powerful black British people in the UK on a number of occasions by Powerlist, topping the 2023 list; as well as regularly ranking in the top 10 since 2016.

Gazette, the partnership’s in-house magazine, first published in 1918.

The founding John Lewis died in Hampstead, London in 1928, at the age of 92, having also served as a Liberal councillor at London County Council.

The John Lewis Partnership plc (JLP) now operates John Lewis & Partners department stores, Waitrose & Partners supermarkets, its banking and financial services, and other retail-related activities. The privately-held public limited company is owned by a trust on behalf of all its employees – known as ‘partners’ – and a bonus, akin to a share of the profit, is paid to employees.

NEVER KNOWINGLY UNDERSOLD

In 1925, Spedan Lewis devised the slogan ‘never knowingly undersold’ at Peter Jones, a John Lewis subsidiary, based in Sloane Square, London. It was intended mainly as a control on

at the notion. He felt the proposal – aimed at raising as much as £2 bn – could kill off the ‘spirit’ of the retailer’s partnership model.

He insisted that John Lewis is a ‘different kind of business’ where service levels are better because ‘the person behind the counter is the owner’. He dismissed the idea that it might be able to find a supportive investor who shares its ideals. For the business to sell a minority stake – for the first time in its 159-year history – would be ‘very inappropriate’, he said. Additionally, retail consultant and television personality Mary Portas accused the group of losing its soul.

It was a blow for Dame Sharon amid a chorus of scepticism, mostly from worker/shareholders - who tend to get angry when they don’t get their ball back - about the idea of bringing in external funding, which critics said would threaten John Lewis’ cherished employee ownership structure.

For her part, White told the John Lewis Partnership Council that the partnership would always be owned by its employees.

“No ifs, no buts there is absolutely no question of de-mutualisation,” she said. ”If at any point the partnership were unable to fund all our plans through our own means, the board could consider external investment,”.

But she stressed any arrangement would have to be aligned with the partnership’s rules and values. White also

sourcing merchandise, but it also came to mean that customers could shop knowing that they were not paying more at Peter Jones than they could buy identical goods for at other stores.

This principle, which was refined several times, was introduced at John Lewis’ stores, and became a celebrated motto for nearly a century.

The most notable refinements were to exclude retailers who traded only online, and to include extended insurance and delivery charges when comparing prices. It was honoured until August 2022, when it was replaced with a general commitment to providing competitive value on its own label merchandise.

John Lewis had around 80,800 partners/employees as of 2020. The chain’s image is upmarket, and its customers are likely to be more affluent consumers. The Partnership also supplied the Ocado web supermarket until 2020 with Waitrose own-brand foods and John Lewis own-brand nonfood items such as furniture.

said targeted efficiency savings of £900m meant the group was on a “clear and secure path back to profitability”.

In the final analysis, staff - the shareholders – in what was seen by many as a vote of confidence, gave their backing to boss Dame Sharon despite this attempted move. However, the governing body, elected by workers, rebuked her over the group’s performance in 2022 - where the partnership lost £234m and scrapped the workers’ partner bonus – in votes that are symbolic rather than binding.

The performance of the partnership, including financing – whether internal or external – will determine Dame Sharon White’s fate at the top of the John Lewis Partnership. As many articles in Platinum have already pointed out – time and time again - you lose the goodwill of your staff at your peril. For now, she has that backing; the next move is up to her.

No ifs, no buts there is absolutely no question of de-mutualisation Dame Sharon White

JUNE 2023 | www.platinummediagroup.co.uk

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THE AWARDS 2023 Winners of the prestigious Dynamic Awards were announced at a sensational gala dinner on May 25th at The Grand Brighton.

Over 400 guests enjoyed a sumptuous three-course dinner, inspiring keynote speakers and entertainment before the awards presentation by comedian, Jo Caulfield.

Maarten Hoffmann, Managing Director at Platinum Media Group, the event organiser, said: “This event is the night of the year where the community comes together to celebrate businesswomen across the South East. The atmosphere was full of passion, camaraderie and excitement, and the audience raised the roof as they showed their support and appreciation for women in business.

An uplifting evening ❛❛ of pure celebration ❜❜

“The Awards, now in their second year, attracted an excellent mix of applications from all business sizes and sectors, with the standard being very high. I’d like to congratulate all the winners and shortlisted finalists of this year’s awards.”

Pam Loch, CEO, Loch Associates Dynamic Lawyer of the Year 2022

The Awards celebrate the achievements of businesswomen from across multiple sectors and industries, from start-ups to established businesses; from entrepreneurs to trailblazers.

Thanks to the astonishing generosity of the guests, we raised £7,000 in a ten-minute raffle with 100% of the amount raised going to make a huge difference to Waking up to Autism.

A special Lifetime Achievement Award was presented to Susan Fleet MBE, who received her MBE for services to music and charity fundraising over the past four decades. This follows the first ever such Dynamic Award in 2022 which was presented to Rosemary French OBE.

What an incredible night!

Absolutely thrilled beyond words to have won Emma Draper Businesswoman of the Year 2023

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WWW.PLATINUMMEDIAGROUP.CO.UK PROUDLY SUPPORTED BY

INNOVAI ION

&API I AL

Endless thanks to the fabulous Platinum for producing such a fantastic event

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Fiona Shafer, MD, MDHUB

An unforgettable evening. Nights like this continue to inspire me.

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Through Platinum and Dynamic, Maarten has worked tirelessly over the years to support women’s enterprises.

Thank you!

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Toby Wyithe, Legal & General

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Julie Kapsalis, Chair, Coast to Capital LEP & CEO, Nescot College

@PLATBUSMAG #DYNAMICBUSINESSAWARDS MAGA ZINE

THE 2023 WINNERS

Well done to Platinum for putting on such a slick, well-attended and inspiring event.

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Debbie Cenaj, Area Director, Lloyds Bank

THE AWARDS 2023 I was absolutely delighted and somewhat overwhelmed to win. For me this is a highlight of my legal career Gilva Tisshaw Lawyer of the Year 2023

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Best New Business

Financial Services Award

Sponsored by Let’s Do Business Finance KRISTINA PERECKAITE South East Angels

Sponsored by Dynamic Magazine KIRSTY WILSON Knill James

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Lawyer of the Year

CSR Excellence Award

HR & Recruitment Award

Sponsored by Innovation Capital Team GILVA TISSHAW Tisshaws Family Law Solicitors

Sponsored by Loch Associates Group VANESSA FORD-ROBBINS For Earth’s Sake

Sponsored by Crest Coaching & HR HANNAH COOPER Leaders Romans Group

Employer of the Year

Inspirational Award

Businesswoman of the Year

Sponsored by MDHUB HARRIETT & MOLLY FRESHWATER The Secret Linen Store

Sponsored by Kreston Reeves JULIE KAPSALIS NESCOT | Coast To Capital LEP

Sponsored by DMH Stallard EMMA DRAPER Velvet Stores

WWW.PLATINUMMEDIAGROUP.CO.UK

Platinum does ❛❛ an amazing job for regional business ❜❜ Matt Edwards Skills Partnership, Middlesex University

Innovator of the Year

Creative Industries Award

Young Professional of the Year

Sponsored by Sussex Innovation DR SOPHIE CARR Bays Consulting

Sponsored by InspoHub FIONA ALLMAN-TREEN FAT Promotions

Sponsored by University of Brighton Help To Grow DANIELLE REYNOLDS DVR Equestrian

Property Professional of the Year

PR & Marketing Award

Community Hero Award

Sponsored by Metro Bank CLARE DE BATHE Chichester Community Development Trust

Sponsored by CB Solutions CAROLINE COSKRY The Oracle Group

Sponsored by Legal & General KATHRYN HIBBERD-LITTLE The Mug Tree Tea Room

Being present to celebrate the achievements of others – especially strong, passionate and skilled women – is always wonderful and to be a winner was an honour Kathryn Hibberd-Little Community Hero Award 2023

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Lifetime Achievement Award

Company of the Year

Sponsored by University of Sussex Business School SUSAN FLEET MBE

Sponsored by Wellesley HELEN CANNON ISON Travel

E D U C AT I O N

Dynamic has a very special offer for all women who run their own business or are in a senior management role within any SME as we are determined to level the playing field.

by the government and the participant pays only £750. Dynamic Magazine is sponsoring a number of places on the course therefore it will be totally free of charge to Dynamic readers!

The Help to Grow: Management programme as detailed here is normally 90% subsidised

This is a unique offer 100% sponsored by Dynamic Magazine

The Help To Grow programme extends to Crawley PROGRAMME DETAILS

This mini MBA-style programme is designed for business owners and senior leaders of small and medium-sized businesses, Help to Grow: Management is a 12-week course that helps your business reach its full potential for growth, resilience and succession planning.

Benefits: n In-depth training n Invaluable 1:1 business mentoring n Bespoke Growth Action Plan n Low cost, high impact n Peer-to-peer networking n Time away from your business to work on your business This course, accredited by the Chartered Association of Business Schools, is

being delivered by the University of Brighton. Working in collaboration with industry experts and experienced entrepreneurs, the course covers strategies for growth and innovation, digital adoption, leading highperformance teams, financial management and responsible business practices.

With the support of an experienced mentor, you will also create a bespoke growth plan for your business.

MODULES AND DELIVERY STYLE

To facilitate busy work schedules, the course is a mix of both online and in person workshops.

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Strategy and Innovation Digital Adoption

THE HELP TO GROW: MANAGEMENT COURSE You will be supported by an experienced business mentor who will support you in producing a growth plan, and taught by experienced academics and practitioners from the School of Business and Law. The Help to Grow: Management is delivered by leading business schools across the UK who have been awarded the Small Business Charter (SBC) by the Chartered Association of Business Schools (CABS).

Help to Grow is a 12-week course designed to be undertaken alongside full-time work. The time commitment is 50 hours over 12 weeks. Learning alongside other business owners, you have the opportunity to learn from your peers and network.

Using a combination of online and face-to-face sessions alongside case study workshops, you will have the opportunity to apply the concepts being taught to real-life situations faced by business leaders. By the end of the course, you will have a tailored Growth Action Plan to help you lead and grow your business.

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Internationalisation and winning new markets 4 Vision, mission, and values 5 Developing a marketing strategy 6 Building a brand 7 Organisational design 8 Employee management and leading change 9 High performance workplace 10 Efficient operations 11 Finance and financial management 12 Implementing growth plans

YOUR GROWTH PLAN

n Develop your leadership and management skills, enhancing employee wellbeing and engagement

WHY CHOOSE THE UNIVERSITY OF BRIGHTON? groundbreaking concepts to explain, harness and improve innovation, entrepreneurship and change management.

The University of Brighton has a long history of working with small to medium-sized businesses, and a strong track record of delivering business growth programmes.

The school of Business and Law is home to the Centre for Change, Entrepreneurship and Innovation Management (CENTRIM), which works with partners in industry, academia and government producing

The 2021 Knowledge Exchange Framework results place the University of Brighton in the top 10% for universities for public and community engagement, and in the top 20% for skills, enterprise, and entrepreneurship.

■ Identify what drives productivity and growth in your market, and understand what this means for you ■ Learn how to advance responsible business practices, including more inclusive and greener practices ■ Understand how to innovate your business model, including adopting and investing in new and digital technologies ■ Identify key domestic and export markets for your business and develop strategies for segmentation, positioning and targeting ■ Generate strategies to improve operational efficiency, allowing you to save time and money

ELIGIBILITY

To be eligible for Help to Grow, the following criteria must be met.

Your business must ■ Be a small or medium-sized enterprise (SME) based in the UK ■ Employ between 5 and 249 people ■ Have been operational for at least one year ■ Not be a charity You must ■ Be a chief executive, owner/founder, senior manager or decision maker ■ Have at least one person reporting to you ■ Commit to completing all sessions

NEXT COURSE DATES Gatwick/Crawley: September 22nd 2023 Brighton: September 25th 2023

100% FREE FOR DYNAMIC READERS

SIGN UP

SPECIAL OFFER Here is even better news

www.brighton.ac.uk/ help-to-grow

90% of the programme cost is covered by the Government, and your cost would therefore be a total of £750. While courses at Brighton are sold out, this amazing offer also applies to those who wish to enrol at Crawley.

NOW

Men who apply using the PLATINUM100 code will receive 50% discount off the cost of the course at Crawley, courtesy of Platinum Business Magazine, and their course will cost £375.

Meanwhile, women using the same code with receive 100% discount discount off the cost of the course at Crawley, courtesy of Dynamic Magazine, meaning their course is FREE.

APPLY NOW

www.brighton.ac.uk/help-to-grow MAY 2023 | www.platinummediagroup.co.uk

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This month we are catching up a female business leader who has recently completed the Help to Grow Management course to see what she thought of it and how it may benefit her organisation and, more importantly, her personal development

Help to Grow programme:

CASE STUDY

BETH NEAVE, OPERATIONS MANAGER Vehicle Replacement Network Ltd

This course came just at the right time as I had taken on ❛❛ a new leadership role. The marketing strategy module has been especially useful and I have already started engaging the rest of the team on further developing ours. Using the tools and models provided by the course, we’ve improved what we already do. I especially liked the opportunity to take a ‘helicopter view’ of our business. I would recommend that anyone joining the course starts with an open mind, as this allows them to engage fully with the others to share knowledge – and learn from others. I really appreciated the supportive community spirit we developed. It was an excellent course and everyone involved was fantastic.

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BETH NEAVE, OPERATIONS MANAGER Vehicle Replacement Network Ltd

SPECIAL OFFER 90% of the programme cost is covered by the Government therefore a total cost of £750. The good news is that for Dynamic readers there are a number of FREE places for women on the Gatwick programme when you quote PLATINUM100 when signing up.

More information www.brighton.ac.uk/help-to-grow 18

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FE ATURE PROMOTIONAL 20

While flexible working can go some way in enhancing women’s well-being, could it end up being detrimental to your finances?

SAMANTHA KAYE from Wellesley investigates…

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FLEXI-WORKING: well-being boost or career curse?

lexible working has seen a staggering increase in popularity in recent years and is now the job perk of choice for many.

Families across the country are reaping the benefits – more fathers are managing the school run, and it helps mothers balance childcare and other caring commitments. It can also provide some extra ‘breathing space’ in our hectic schedules, not to mention no longer needing to have that awkward phone call with our boss asking to work from home because menstrual cramps made for a poor night’s sleep.

www.platinummediagroup.co.uk | JUNE 2023

But, while many women are enjoying the lifestyle benefits of this new way of working, it potentially won’t do your career – or your finances – any favours.

For all the many benefits, there’s nevertheless a risk that more flexible working could hold several stings in the tail for women

STILL A STIGMA?

The stigma historically associated with home working is starting to dissipate since the pandemic proved that business doesn’t have to suffer as a result. But despite this, in some working environments, starting work late after your child’s school assembly can be perceived to be a lack of commitment.

THE PRICE OF FLEXIBILITY

The issue for women goes further than the potential stigma. Working part-time or fewer hours might affect your earnings and long-term wealth, not to mention having an impact on your position in the labour market. There’s still bias against women returning to work from maternity leave too, with lower expectations about their commitment standing in the way of progress.

Lastly, it can be much harder to establish clear boundaries around the start and end times of your working day.

As for the time you’re saving on the commute, is it being spent on boosting your well-being or do you find yourself working a longer day or checking emails after hours?

THE NEW NORMAL?

There are no two ways about it – flexibility can help support women. It can help us strike a better home/work life balance or allow us to better care for young and elderly family members without having to forfeit our career.

There’s also acknowledgement among employers that the normalisation and support of flexible working can encourage a more diverse workforce.

But for all the many benefits, there’s nevertheless a risk that more flexible working could hold several stings in the tail for women, with a potential knock-on effect on your finances as well as your retirement plans. It’s therefore important to fully assess your position in order to help you make a success story of this way of working.

I can help – contact me today to arrange a no-obligation chat.

Samantha Kaye, Chartered Adviser, Wellesley House, 50 Victoria Road, Burgess Hill, West Sussex, RH15 9LH E: samantha.kaye@sjpp.co.uk www.wellesleywa.co.uk

The value of an investment with St. James’s Place will be directly linked to the performance of the funds you select and the value can therefore go down as well as up. You may get back less than you invested.

The levels and bases of taxation and reliefs from taxation can change at any time. The value of any tax relief depends on individual circumstances.

St. James’s Place guarantees the suitability of advice offered by Wellesley when recommending any of the services and products available from companies in the Group. More details of the Guarantee are set out on the Group’s website www. sjp.co.uk/products.

Wellesley is a trading name of Wellesley Investment Management Ltd. The Partner Practice is an Appointed Representative of and represents only St. James’s Place Wealth Management plc (which is authorised and regulated by the Financial Conduct Authority) for the purpose of advising solely on the Group’s wealth management products and services, more details of which are set out on the Group’s website www.sjp.co.uk/about-st-james-place/our-business/ our-products-andservices. The ‘St. James’s Place partnership’ and the titles ‘Partner’ and ‘Partner Practice’ are marketing terms used to describe St. James’s Place representatives. Wellesley Investment Management Ltd: Registered Office: 44 The Pantiles, Tunbridge Wells, Kent, England, TN2 5TN. Registered in England & Wales, Company No. 06530147.

SJP Approved 25.05.23

JUNE 2023 | www.platinummediagroup.co.uk

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COULD THIS BE A LIGHT AT THE END OF THE PLASTIC TUNNEL? Scientists have discovered microorganisms able to digest plastic at 15ºC as opposed to previous discoveries of microbes that need very high temperatures to do the same job. The higher the temperature needed, the more expensive and CO2 intensive the process.

These newly identified microbes, found in Alpine and Arctic soil, could be a recycling game-changer as it opens up new perspectives for recycling certain types of plastics, according to scientists at the Swiss Federal Institute. Unfortunately, these microbes are not able to break down all plastics, including polyethylene, one of the most common plastics used.

The next step is to identify the plastic-degrading enzymes produced by the microbes and optimise them for use at scale.

IN THE RIGHT

DIRECTION ‘LUNG TRUCKS’ IMPROVE CANCER DIAGNOSES

The roll out of ‘lung trucks’ in England means people in deprived communities are now more likely to get an early cancer diagnosis, figures reveal.

The mobile screening units (pictured) have been deployed in supermarket car parks since 2018, and are now at 43 sites across England. New data from the NHS suggests they have diagnosed more than 1,700 cases of lung cancer. 76% of cases in deprived areas were spotted at stage one or two, compared to just a third in 2018.

TOYMAKER (SOMEWHAT) STEPPING UP Mattel’s Barbie has been aiming to represent diversity in its dolls for some time now.

The dolls currently have representations of 35 skin tones and 9 body types, and include dolls with various abilities and a range of occupations.

The American giant’s latest launch is a Barbie with Down’s syndrome to “celebrate inclusion”. Ellie Goldstein, a British model with Down’s syndrome, was chosen as an ambassador for the new Barbie.“When I saw the doll I felt so emotional and proud,” Goldstein wrote on Instagram. “It means a lot to me that children will be able to play with the doll and learn that everyone is different.”

The Barbie’s launch coincides with Goldstein’s appearance on the cover of Vogue.

If only Mattel could do better when it comes to sustainability; aiming to reduce plastic packaging by 25% per product by 2030 is simply not good enough.

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You can’t be brave if you’ve only had wonderful things happen to you Mary Tyler Moore

PACK YOUR COSSIE FOR A DIP IN THE SEINE The River Seine has been closed for swimmers since 1923 due to unacceptable levels of pollution in the iconic waterway but, just over a century later, the waters are due to be safe again for swimmers in 2024, just in time for the Summer Olympics. The major clean-up has been so successful that native species, including salmon, are now returning.

GREECE FOCUSSING ON ACCESSIBILITY Describing access to the sea as an inalienable human right, Greek tourism authorities are retrofitting 287 beaches across the country with self-operating wheelchair ramps. ‘Self-operating’ means that wheelchair users can operate it by themselves without assistance from anyone, offering a flexible freedom rarely found in difficult terrain such as beach sand.

So far, the Seatrac system has been installed on 147 beaches. The scope of the project goes beyond beaches though, as seen at the Acropolis of Athens which is equipped with a wheelchair elevator. Many other sites are also receiving renovations to make wheelchair-bound visitors more welcome, including bathrooms, sidewalks and walkways, snack bars, and other amenities.

The government of Greece created a website for all the info needed to plan a wheelchair-included trip to the beaches of Greece, including a map of all the beaches nearby equipped with the Seatracs.

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I have an idea that the phrase weaker sex was coined by some woman to disarm some man she was preparing to overwhelm Ogden Nash

OUR DNA MAP DIVERSIFIED It’s hard to believe that, up until now, the benchmark for everyone’s DNA has been against that of the genetic material of just one man but progress has been made.

Scientists have announced that they have updated the template using data from 47 people, including women, from people across four continents. The new DNA map – dubbed the pangenome – better reflects human diversity and could lead to new drugs and treatments that work for a wider range of people.

SOCIAL MEDIA INSPIRED MORE KIDS TO READ

British and Irish children read almost a quarter more books last year.

The 2023 What Kids Are Reading report, compiled by educational software provider Renaissance, surveyed 1.3 million kids and found they read more than 27m books in the last academic year, up 24% on 2020-2021.

However, it also sounded a note of caution, recognising that reading comprehension declined in the transition from primary to secondary school, and suggesting older readers need to take on harder books more suited to their age.

The news coincides with a resurgence of bookshops in the UK, and a record year for the UK publishing industry.

JUNE 2023 | www.platinummediagroup.co.uk

23

FINANCE

In March this year, Kreston Reeves achieved B Corp status, sending a strong message to staff, clients, and stakeholders of the firm’s commitment to being a sustainable and socially conscious adviser.

ALISON JONES and JENNIFER WILLIAMSON explain why

B CORP – our journey

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he B Corp movement was established 17 years ago with a vision to make business a force for good. B Corp recognises that businesses have many stakeholders. Putting shareholders first drives decision making that focuses on short term planning and is not responsive enough to the wider societal and environmental issues.

THE BUSINESS CASE

There are sound commercial reasons for considering and adopting B Corp status.

There is a growing desire for a better business model – one that benefits all stakeholders. Where people, planet, the environment – and yes, profit – work in harmony. Business, we believe, must be conducted in a way where people and place matter.

We know it is increasingly important that all businesses play in both supporting change and being responsible for being part of that change. For several years, we have chosen to publicly support four of the UN Sustainable Development Goals - climate action, quality education, good health

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and well-being, and reduced inequalities. The B Corp assessment is a great model to benchmark our work and to guide our continued efforts to become a business meeting the highest standards of social and environmental performance, transparency, and accountability.

We find in our own business and in our clients’ businesses that competition for talent is tough. It is called a ‘war for talent’ with good reason, with individuals able to choose where they work. And increasingly, individuals want to work for organisations that reflect their own values. B Corp status is a pillar of a strong employer brand, supporting recruitment and retention.

B Corps are a fast-growing community of businesses, with over 6,000 worldwide and 1,200 in the UK

Clients too look to buy from and work with organisations that share common values with them, and who can meet and demonstrate a strong commitment to environmental, social and governance (ESG) standards. We increasingly find our role, as trusted business advisors, goes beyond the financial and technical advice that are the mainstays of our profession, and we’re speaking with our clients and communities about impact, our role within it and its importance for us all in strategic planning. The independent certification required by B Corp is a clear statement of those values.

B Corps are a fast-growing community of businesses, with over 6,000 worldwide and 1,200 in the UK. It is an engaged and active community, with B Corps wanting to work with each other. We are proud that Kreston Reeves, one of the largest accountancy firms to achieve B Corp status, joins businesses that include the Jamie Oliver Group, Innocent, The Guardian, Pukka and Charity Bank. These are all businesses that choose the B Corp route and look to balance profit and purpose.

OUR B CORP JOURNEY

Kreston Reeves started its B Corp journey in 2020 when defining its purpose - ‘to guide our clients, colleagues and communities to a brighter future’.

We recognised then that there is more we can do to become a purpose-led advisory firm. Our vision for the firm, set down in 2021, is ‘to be known for our commitment to CSR’ and to ‘embrace the majority of the principles of a B Corp, balancing purpose and profit’.

B Corp accreditation was the next step in that journey – and it is important to note that is a continuing journey, not the destination. We were, at the time, unsure how close or how far we were from meeting those B Corp standards.

We do know, however, that all our 500 members of staff choose to work at Kreston Reeves, and we have a duty to make their careers and time at the firm as fulfi lling as possible. That is achieved through our shared values and purpose, our training, alignment with personal purpose, providing engaging work, and the social aspects of working at the firm.

We too recognise that we have a wider responsibility to our suppliers, the communities in which we work, our clients, and future colleagues.

Being on the journey as a B Corp provides us with guiding principles and goals to work towards, It is not a quick and easy process. It requires a business to look at its social and environmental performance, operations, and how its business model impacts people, community, and clients. It also looks at your supply chains, charitable giving, and workplace.

Certification is measured across five broad areas: • Governance – such as the firm’s mission and transparency.

• Workers – such as career development, health and wellbeing, engagement, and worker-owned.

• Environment – such as environmental management, air and climate, water use and waste, renewable energy, transport, and suppliers.

• Community – such as diversity, equity and inclusion in hiring, supply chain management, civic engagement, local economic development.

• Customers – such as customer stewardship, education, economic empowerment.

Businesses are required to re-certify every three years, creating a journey of continuous improvement.

WHAT DOES IT MEAN FOR KRESTON REEVES?

It’s not easy to make a difference; investing time, energy and resource in what can feel like the face of some overwhelming challenges as the national and global position becomes even more difficult for many.

But that’s even more reason to do it, right? Nothing worth doing is ever easy.

And it does matter, that we’ve started this journey and are committed to making a difference.

It matters to our business, our people, our clients, our communities, and the wider community. If everyone thought it was too difficult, then where would we be?

But we know there are areas we can still improve, and we’ll continue to focus on making those improvements. We want to have clarity and confidence in how we can define, measure, and communicate our impact.

Fundamentally, becoming a B Corp provides us with a benchmark for continuous improvement where people, place and profit all sit comfortably alongside each other, and it underpins our purpose of guiding our clients, colleagues, and communities to a brighter future.

There is a growing desire for a better business model – one that benefits all stakeholders

Alison Jones and Jennifer Williamson can be contacted at enquiries@krestonreeves.com Visit www.krestonreeves.com or call us on 0330 124 1399 JUNE 2023 | www.platinummediagroup.co.uk

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In our exclusive Spotlight feature, we highlight women who are doing good things in their community.

They’re not always seen but we think they should be.

SPOTLIGH T

Sophia Spencer Founder and Director of Callisto Associates, Sophia Spencer, chats to us about her journey and her love and passion for what she does.

Once a “reluctant entrepreneur,” I now deeply appreciate the lessons I’ve learned from the entrepreneurial journey I never imagined I would take, and which has made me more resilient, courageous and confident than I would have believed possible.

Having thoroughly loved my corporate career, I genuinely feared swapping the security of employment for the unpredictability of freelance work. However, over time, I’ve grown to love running my own business more, valuing the freedom and flexibility it offers.

My company, Callisto Associates, has evolved over the past 12 years, shifting from a one-person show to a dynamic team of six, and now streamlined to myself and my amazing assistant, supported by a trusted network of multidisciplinary professionals. We work flexibly, offering specialised services when necessary, underscoring our adaptability in the face of change.

My mission is to empower ambitious entrepreneurs and assist them in maximising productivity while maintaining a healthy work-life balance. I work directly with decisionmakers – primarily CEOs – delivering a wide variety of services which range from managing daily tasks like diary and inbox management, travel and event management, to more complex responsibilities such as designing and implementing sales and marketing campaigns, or providing ad hoc business consultancy and problem-solving sessions.

During the pandemic I set up and ran a tech business, managing an international team and personally navigated the terrain of seed funding and crowdfunding campaigns, which has provided me with the ability to offer first-hand insights and strategic advice. Regularly attending board meetings for several clients, I am intimately involved in decision-making processes.

Today, I am truly proud of what I’ve achieved with Callisto.

All my clients have come to me through word of mouth (we haven’t had a website since 2015) and I feel genuine pleasure when I see them experiencing the success they seek both at work and in their personal lives. www.twitter.com/CallistoAssoc

My mission is to empower ambitious entrepreneurs and assist them in maximising productivity

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Rachel Watkyn Rachel, founder and owner of the Tiny Box Company, shares with us some of her journey and her motivations

Rachel was ready to launch a fair-trade jewellery business when her sister suggested that she would need ethical, environmentally friendly packaging – but this proved to be tricky. Rachel noticed a gap in the market and set about creating her own line of packaging.

Thus, in 2007, Tiny Box Company was born. By 2022, Rachel’s business was serving approximately 120,000 customers in 42 countries... and counting. Here at Dynamic, we have been so impressed with what Rachel has built that we awarded her the Dynamic Business Award for Businesswoman of the Year 2022.

Behind the scenes, I’ve faced my own personal challenges; the classic imposter syndrome and lack of self-confidence

MY JOURNEY

As a child, I thought of the cost of everything in relation to sweets. ‘How many sweets could I buy with five pounds?’

I couldn’t ever find anything that measured up to the value of that sugary goodness and, to this day, still struggle.

I know what you’re thinking but no, I did not end up as the real-life Willy Wonka, as natural as that road of progression probably sounds. No, I went down the other obvious route – running a packaging company.

My childhood, being extremely destructive and unstable, had me bouncing between different schools for years.

I came out the other side resilient, and eventually put myself through A-levels and university where I studied business.

After not being able to find beautiful, ethical packaging for a fairtrade-type jewellery business I had started, I created Tiny Box Company from my bedroom, hoping to fill a gap in the market for small businesses similar to mine who were looking for packaging solutions.

Fast forward, past Dragons’ Den, past immense growth, past every kind of challenge thrown at us, and we end up here – turning over around £10m.

MY MOTIVATIONS

Behind the scenes, I’ve faced my own personal challenges; the classic imposter syndrome and lack of self-confidence that so many women in business face. It’s an issue not helped by the lack of female role models in entrepreneurship.

I’ve had three run-ins with cancer, the last ending in a double mastectomy just one month after deciding to take on a new venture called Know The Origin - talk about not being able to control the future.

Through all of these challenges, I’ve experienced the joy of watching three young people grow into confident, skilled managers, who have helped and supported me every step of the way. If all else had failed, my proudest moments have been watching them grow into the people they are.

I still have a lot to do, though. My biggest passion is supporting young people in business. Knowing that someone might hear my story and think ‘I can do that too,’ is enough motivation to get me out of bed in the morning. www.tinyboxcompany.co.uk

JUNE 2023 | www.platinummediagroup.co.uk

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WELLBEING

I’m fed up with the casual bandying around of the term ‘Superwoman’. Coined 40 years ago by a Cosmopolitan editor, it is now time to be merciful and give Superwoman a well-deserved rest. By Tess de Klerk

Away with you, Superwoman!

Superwoman, someone who can apparently effortlessly juggle a successful career (and side-hustle – why not?), raise well-rounded, privileged children and have a delightful partner at their perfectly kept home has become deeply ingrained in our society. It is often seen as the pinnacle of female achievement, a standard that women are expected to meet or surpass. However, this idealised image of the superwoman is not only unrealistic but also harmful to women’s mental and physical wellbeing.

Listening to exhausted working mothers, desperately trying to do it all, anxiously doubting their ability to do it all, feeling disheartened by the constant stream of ‘success stories’ shared by their peers on social media, leading them to question their own worth and why they don’t always feel capable of handling the workload as effortlessly, stylishly, or gracefully as others seem to, leads me to propose the idea that the term superwoman, despite its frequent use, is a harmful and disempowering cocept. It has become an impossible competition that challenges us to prove who is doing the most, creating an environment where it seems we should strive to be the busiest woman. But having it all should not be mistaken for doing it all.

In fact, Marjorie Hansen Shaevitz first coined the term ‘superwoman syndrome’ in 1984 in her book of the same name, suggesting it comes to pass when a woman neglects herself as she strives to achieve perfection in every role she is fulfilling, measuring success or failure against tangible outputs.

These days ‘syndrome’ has fallen away and we are left with only ‘superwomen’, the term too often implying that women should be able to handle everything, without any assistance or support. It creates an unrealistic expectation that women should excel in all areas of their lives

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TIRED EXCUSE

A recent YouGov poll for World Cancer Research asked 2,086 UK adults what prevented them from taking better care of their health with results showing 29% of men and 40% of women answering, ‘feeling too tired’.

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simultaneously, without experiencing any setbacks or moments of vulnerability. By glorifying the superwoman archetype, we discourage people from seeking help or relying on others, perpetuating the notion that asking for assistance is a sign of weakness.

The danger in being surrounded by falsely-perceived superwomen is that we may feel compelled to constantly prove ourselves and measure up to the seemingly effortless accomplishments of others, which too often completes the circle of self-doubt and feelings of inadequacy. This pressure to be superhuman can lead to chronic stress, anxiety, and burnout which then, all too often, is taken as a sign that we’re not capable enough, smart enough, strong enough to have everything we want. And to add insult to injury, recent published studies have suggested thatsociety tends to hold women to a higher standard than men and rewards them for not making mistakes.

Another problem with the outdated Superwoman notion is that it suggests that women can ‘have it all’ without making any sacrifices – but I am yet to meet such a woman.

In reality, achieving balance requires making difficult choices and setting priorities. By promoting the idea that women can effortlessly do it all, we dismiss the challenges and sacrifices that women make behind the scenes. Without recognition there are no ‘thank you’s.

Additionally the term opens the door to undermine the importance of support systems and sharing responsibilities. No one can do everything alone, and the expectation that women can simply multi-task more is unfair and unrealistic. We are led to believe that the extra load should be an honour to carry but being congratulated and admired for taking on more than your fair share can be an insidious type of manipulation, after all heaping onto your load is lightening someone else’s.

So, let us be kind, let us be conscious. Keep in mind that we all have our own unique circumstances and that gushing over a fellow female’s superhuman abilities to seemingly do it all is likely more harmful than helpful.

Let us measure success not by how much we do but by how well we prioritise and find fulfilment in various aspects of life. We should celebrate the strength and resilience of women without pressuring them to be superhuman.

❛❛

You can't do it all.

No one can have two full-time jobs, have perfect children, and cook three meals, and be multi-orgasmic 'til dawn...

Superwoman is the adversary of the women's movement Gloria Steinem

JUNE 2023 | www.platinummediagroup.co.uk

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RE VIE W

FURTHER READING… STRATEGIES TO USE TO REDUCE MICROAGGRESSIONS IN THE WORKPLACE Introducing Jenny Garrett OBE, who is an award-winning career coach, diversity expert, TEDx speaker and author of ‘Equality vs Equity: Tackling Issues of Race in the Workplace’. She is also co-founder of a social enterprise Rocking Ur Teens which connects corporates with a pipeline of future talent. Here, Jenny shares some of her wisdom with us.

R

etaining diverse talent is a huge challenge for organisations right now. Staff will not stay in organisations where they must endure death by a thousand paper cuts, as microaggressions are often described.

Microaggressions are statements, actions, or incidents regarded as an instance of indirect, subtle, or unintentional discrimination against members of an underrepresented group, such as women and those from ethnically-diverse backgrounds.

Microaggressions can look like the four Ds below. Here’s how to challenge them and, as a result, reduce the instances of them happening in your workplace: • The double takes – Assuming that a colleague isn’t senior because they are from an underrepresented group “This meeting is for grade x only, you must be in the wrong room.”

What would make you question their grade; the meeting invites to the people who should be in the room?

INVISIBLE WOMEN

❛❛

Gender equality is the goal that will help abolish poverty that will create more equal economies, fairer societies and happier men, women and children

Graça Machel

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DATA BIAS IN A WORLD DESIGNED FOR MEN Caroline Criado Perez Vintage Publishing 2019

Winner of the 2019 Financial Times; the McKinsey Business Book of the Year Award, and Winner of the 2019 Royal Society Science Book Prize. From economic development, to healthcare, to education and public policy, we rely on numbers to allocate resources and make decisions. Because so much data fails to take into account gender, it treats men as the default and women as atypical; meaning bias and discrimination are baked into our systems. Caroline Criado Perez investigates this shocking root cause of gender inequality.

Reducing microaggressions is a step toward enabling leaders to recruit, manage and promote differently resulting in more inclusive, productive, and profitable workplaces

• The doubting - Questioning colleagues from underrepresented groups on their education as their level of intelligence surpasses others’ biased expectations of them. ‘You’re really intelligent aren’t you? What university/school did you attend? You’re so articulate.’

Everyone here is intelligent we only recruit the best.

If you want to give your colleague a compliment, let’s make it constructive.

RUN TO WIN

LESSONS IN LEADERSHIP FOR WOMEN CHANGING THE WORLD Stephanie Schriock, Christina Reynolds, Kamala Harris Dutton 2021 Run to Win is for all women who are looking to lead and comes with impressive endorsements.

“I have long believed that women who dream big, work hard, and get back up after they get knocked down can do anything; Stephanie Schriock is one of those women. I’m so glad her thoughtful guidance is now available for women everywhere.”—Hillary Rodham Clinton.

• The dismissals - When someone from an underrepresented group shares an experience of pay discrimination, and they receive the response ‘Why are you worrying about a pay rise? Your partner can support you, can’t they?’

You may not have meant to offend, but referencing someone’s partner is not relevant in pay discussions or decisions.

Let’s factually assess who has earned a pay rise.

• The domain - Your environment illustrates that certain people succeed there, illustrated by the books on the shelves, the photos of past post holders on the wall and so much more.

We seem to only buy books from certain authors. Are we inadvertently saying that wisdom only comes from one part of the world? How can we change this?

Reducing microaggressions is a step toward enabling leaders to recruit, manage and promote differently resulting in more inclusive, productive, and profitable workplaces.

Jenny Garrett OBE is an award-winning career coach, leadership trainer, speaker and author of Equality vs Equity: Tackling Issues of Race in the Workplace.

UNDAUNTED

OVERCOMING DOUBTS AND DOUBTERS Kara Goldin Harper Collins 2020 A Wall Street Journal bestselling business book, Undaunted is one woman’s journey past doubts and doubters to become the award-winning CEO of Hint water. After interviewing dozens of business leaders for her podcast, Kara Goldin uncovered the overarching key to their success based on the way they handle and move past obstacles and their own insecurities, which she unpacks in these pages.

JUNE 2023 | www.platinummediagroup.co.uk

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ART

The works of P.X. Miranda

By KELLIE MILLER

ART SCENE

Windows of the Soul

The saying ‘the eyes are the windows of the soul’ has been attributed to William Shakespeare. However, the exact origins are unknown and could be accredited to the bible or derived from the Arab world.

Paulo Coelho de Souza, lyricist and novelist, states: “The eyes are the mirror of the soul and reflect everything that seems to be hidden; and, like a mirror, they also reflect the person looking into them.”

Shakespeare suggests that the eyes reflect emotions and fears communicated through the gaze. The eyes will reveal a person’s true nature. Coelho goes one step further to include the viewer, the person looking into the eyes of another.

Chilean artist Paulina X Miranda (P.X. Miranda) captures these moments in the eyes of her portraits. The eyes mesmerise us and draw us in. We wonder who these characters are and what stories they could tell.

Paulina is fascinated by history and historical figures.

She uses literature, poetry and music as inspiration for her paintings. She combines these elements to create thoughtfully composed works, giving them a timeless and narrative quality. Medieval tapestry, the Arts & Crafts movement, Renaissance portraiture and William Morris also inform her art.

P.X. Miranda’s oil paintings unapologetically embrace nature and beauty. As Paulina’s artistic skill, vision, and style continue to evolve, her work is formulated into specific series that aspires to seek harmony between certain cultural and natural elements.

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To aspire to harmony and beauty in one’s work is a powerful message, celebrated in the various details she includes in her pieces. Her portrait paintings are bold, with a contemporary twist on historical characters. An intensity emanating through the eyes of each painting invites us to explore each subject in her works while being lured into their stories.

Her earliest collection, Los Despiertos (The Awakened), began with an assemblage of notable historical portraiture (primarily, but not exclusively, from the Renaissance and Mannerism periods). With a deep interest in consciousness, Paulina sought to revive these figures through her process, providing them with a new narrative.

Building on this idea, the Los que Saben (Those Who Know) series introduced a symbolic emblem on the chest of her portraits. Placed above the heart, these symbols offer subtext, further unfolding her subjects’ stories.

P.X. Miranda is an acclaimed artist whose works are highly collected and celebrated, and Kellie Miller Arts is the first gallery to represent her works.

Kellie Miller is an artist, curator, critic and gallery owner. www.kelliemillerarts.com

Paulina is fascinated by history and historical figures.

She uses literature, poetry and music as inspiration for her paintings

JUNE 2023 | www.platinummediagroup.co.uk

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TR AVEL

Leonardslee House is where timeless elegance meets nature’s grandeur, nestled in the lush countryside of West Sussex, a mere half an hour’s drive from Gatwick. By TESS DE KLERK

Leonardslee House: a tranquil oasis

Y

ou’ll find a luxurious haven for those seeking something really special; a place of beauty and romance reminiscent of a bygone era. From the moment we set foot onto the grounds of Leonardslee House, the hustle and bustle of the outside world melted away as we were welcomed by professional staff exuding genuine warmth and hospitality.

They were clearly proud of where they work and it was easy to see why; Leonardslee House and its gardens are simply lovely.

Built in 1855, this Italianate manor house has been carefully restored to now seamlessly blend classic grandeur with touches of the contemporary to welcome guests into a world of understated opulence. I loved the tasteful fusion of period antiques, plush furnishings and modern art. I also loved the indulgent use of open space - there’s nothing cramped or stuff y here - and the atmosphere of bygone elegance.

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ROOMS

Leonardslee offers ten bespoke guest rooms, each with country-house charm, each individually decorated, stamped with the style of designers such as William Morris and Penny Morrison. No shiny bling here; think more along the lines of a classic English Garden. Our suite was the spacious Magnolia and all I can say is that if you can book Magnolia then do, you won’t regret it. Not a single detail overlooked while the relaxing, muted pastels work well to lull one into sublime submission. Pastels can so easily feel outdated, but they don’t here.

The views are stunning, including from the roll-top bath. All the bedrooms at Leonardslee offer en-suites and their own unique, feminine loveliness.

I loved the tasteful fusion of period antiques, plush furnishings and modern art

+ EXTRAS • Guests have the privilege of after-hours full access to the spectacular Grade 1 listed gardens • Enjoy a delectable English afternoon tea while gazing over the beautiful gardens • Follow Leonardslee’s Sculpture Trail • Peek at the Doll’s House Museum where you’ll see the estate and neighbouring villages at a 1:12 scale.

• Visit Mannings Heath Golf & Wine Estate (3 miles away) which is under the same ownership as Leonardslee, for golf and wine tasting.

WINE & DINE

Find the cosy little bar for creative pre-dinner drinks before being dazzled at Interlude, Leonardslee’s Michelinstarred restaurant with ever-changing set menus based on the 240-acre outdoor pantry. Our 18-course taster menu deserves a review on its own – read more about it in the following pages.

The overall atmosphere of Leonardslee House is one of ease and indulgence. Members of staff are warm and attentive, ensuring that every guest feels like a cherished visitor. The serene surroundings and gentle melody of chirping birds provide the perfect backdrop for unwinding and immersing oneself in the beauty of nature. Whether you’re seeking a romantic getaway or a peaceful retreat, the hotel’s ambience sets the stage for a truly memorable experience.

Take someone special – you won’t regret it.

From £355 per night, inc breakfast www.leonardsleegardens.co.uk/leonardslee-house

The overall atmosphere of Leonardslee House is one of ease and indulgence

+ GOOD TO KNOW • ACCESSIBILITY: Bedrooms are not wheelchair friendly.

Restaurants are accessible and large parts of the gardens are too.

• FAMILY-FRIENDLY: Yes. Family bedrooms are available.

• PET-FRIENDLY: Only guide dogs allowed in Leonardslee House. The gardens welcome well-behaved dogs.

JUNE 2023 | www.platinummediagroup.co.uk

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DINE & WINE

RESTAURANT INTERLUDE

pure artistry

By TESS DE KLERK Michellin-starred Restaurant Interlude continues the impeccable attention to detail found at Leonardslee House; a continuation of a unique old-world elegance blended with modern tastes. The very talented South African-born executive chef, Jean Delport, is truly an artist who uses food as his medium. And what a palette he has! The entire 240-hectare woodland estate that is Leonardslee is his to forage, his to ponder, his to experiment his alchemist ways with, and that he does.

The enthusiasm and knowledge of servers and the convivial sommelier, Simba, are apparent. Each plate of the 18-course sample menu is explained, in detail and accompanied by a little map showing where the ingredients were taken from the gardens. Stunningly creative dishes appeared in front of me with flourish, paired with a selection of fantastic South African wines and pure artistry in presentation. I was slightly concerned that such a lengthy menu would become dreary but the evening flew by in a haze of wonder and perfectly paired wines.

Ever wondered what an 18-course His degustation menus adjust with the seasons and are guided by what is available in the menu looks garden, aiming at bringing the gardens to life within his restaurant. And I feel that was like? skilfully achieved; never before had I known the taste of pine trees or the silver birch I had so admired earlier in the day – flavours clearly coaxed out with great care.

But don’t expect just a meal at Interlude – expect something akin to theatre. Guests are invited to woodland-inspired pre-dinner cocktails at the charming little bar before being escorted to the spacious manor house dining area where staff are attentive to a fault.

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It’s easy to maintain razor-sharp attention to detail in the planning, execution and serving of a three-course meal but 18? Yet, not a crumb out of place, nor a hair of the servers askew during Interlude’s delectable production.

A true feat. www.restaurant-interlude.co.uk

Don’t expect just a meal at Interlude – expect something akin to theatre

+ THE MENU Ever wondered what an 18-course menu looks like?

1 Estate venison 2 Foraged flan - start of spring 3 Poached oyster - nettle, kaffir lime 4 Scallop - Exmoor caviar - Alexanders 5 Vetkoek - lobster, wild garlic 6 Rabbit ears carrot 7 Trenchmore beef - pumpkin - pine 8 Potbread - wild seeds, fermented honey 9 Snail porridge - bone marrow, oak 10 Chef’s pasture raised egg 11 Turbot - juniper, Sussex saffron 12 Shot pheasant - black pudding 13 Baron bigod - preserved damson 14 Sloe berry - Leonardslee gin, nasturtium 15 Elder - blackberry, local raw milk 16 Our honey - sunflower, marigold 17 Bespoke Sussex chocolate - yeast, birch 18 Woodland box JUNE 2023 | www.platinummediagroup.co.uk

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MOM, HOW DID YOU MEET THE BEATLES? Chichester In the Swinging ‘60s, playwright Adrienne Kennedy leaves New York for London, intent on adapting John Lennon’s book ‘In His Own Write’ for the stage, though things don’t go to plan. Kennedy’s autobiographical play is a mesmerising and disquieting tale of a young Black woman’s betrayal at the hands of the establishment.

Chichester Festival Theatre, Chichester June 16th - July 8th www.cft.org.uk/events/ mom-how-did-you-meet-the-beatles

WHAT’S ON...

A brief snapshot of art and culture in Sussex and Surrey

ROTHESAY INTERNATIONAL Eastbourne June will see Eastbourne’s Devonshire Park open its doors once again to the Rothesay International (Eastbourne) WTA tournament, which has run in Eastbourne since 1975, showcasing some of the world’s finest female tennis talent as well as the men from the ATP tour as they prepare for Wimbledon.

Devonshire Park, Eastbourne June 25th - July 1st www.lta.org.uk/fan-zone/international/ rothesay-international-eastbourne

AUSTIN 7s

THE WHO – HITS BACK!

Lamberhurst Join us for the Pre-War & Classic Transport Rally & Picnic. A great chance to see some classic pre-1978 cars, commercials and motorbikes, chat about classic cars with other enthusiasts, and maybe even acquire some spare parts at the auto jumble. Open to all pre-war cars, motor cycles, vans etc and post-war classics up to 1978.

Hove See the legendary rock band The Who - live in Hove! The band are set to perform music from throughout their nearly 60-year career, including sections devoted to classic albums ‘Tommy’ and ‘Quadrophenia’, as well as other beloved Who songs. They will conclude their UK tour at The 1st Central County Ground, Hove on Sunday 23rd July 2023.

They will also be supported by UB40 featuring Ali Campbell.

Bewl Water, Lamberhurst June 18th www.bewlwater.co.uk

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The 1st Central County Ground, Hove July 23rd https://sussexcricket.co.uk/the-who

AN EVENING WITH DAME JOANNA LUMLEY

LOVE SUPREME FESTIVAL

NAKED HEART WALK

Polegate Join us for entertainment and al fresco dining at the luxurious Folkington Manor.

The evening’s entertainment will consist of performances by the talented Orpheus students.

Sir Richard Stilgoe will then be joined by special guest Dame Joanna Lumley for a fun, enlightening conversation about her ‘fabulous’ career!

Glynde The Love Supreme Jazz Festival is a three-day greenfield jazz festival held in the first weekend of July in the stunning surroundings of Glynde Place. It is the first full weekend camping jazz festival in the UK but also welcomes day-trippers and non-camping weekend visitors.

Nr Horsham Working with British Naturism to host an early evening Naked Heart Walk at Leonardslee to raise money for the British Heart Foundation. Get your heart racing on the Naked Heart Walks while you ditch your clothes or be semi-clothed and meet like-minded people as you experience the joys of being naked in the great outdoors of our 240-acre gardens.

Folkington Manor, Polegate July 15th www.orpheus.org.uk/ event/folkington-manor

Glynde Place, Glynde June 30th. - July 2nd https://lovesupremefestival.com

Leonardslee Lakes & Gardens, Lower Beeding June 17th www.leonardsleegardens.co.uk/ all-events/british-heart-foundationnaked-heart-walk

PHOTO CREDIT: KATE-WILSON

SPECIAL ROSE WEEK Nr Wadhurst The roses are glorious at Pashley Manor – the perfect time to visit with a Special Rose Week at this English garden on the border of Sussex and Kent. Over the Special Rose Week, you can take a guided rose themed walk round the gardens, and there is a great selection of potted roses, from 27-times Chelsea Gold Medal winners Peter Beales Roses.

Pashley Manor, Ticehurst June 16th-24th www.pashleymanorgardens.com/ events/special-rose-week

JUNE 2023 | www.platinummediagroup.co.uk

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TORQUE GIRL

Pull up to the bumper, Baby...

By FIONA SHAFER

For a little change, I thought I would go ‘off-piste’ this month and write a piece on a subject that is often discussed – your favourite driving tunes.

The trouble with coming up with bright ideas that people have a lot of opinions on – within a limited framework – is that we tend to break the rules. That is definitely what happens when you asked four seasoned entrepreneurs to name their ‘Top Five Driving Tracks’ – and why…

Fiona Shafer

MD of MDHUB, and Dynamic Motoring Editor

Director of MDHUB

Where do I start? Music of all genres from a very, very early age has played, and continues to play, such a massive part in my life.

Most of my favourite driving tracks are high energy songs that make my heart literally swell and do great job of keeping me focused on the road ahead, especially on long road trips which I love to take.

The whole concept of driving songs evokes blue sky, sun, an open-top car (’65 Mustang?) and open road. Sadly, the reality of a closed in car on a miserable wet day in a M25 gridlock is more likely. However, the music can make the difference to my mood regardless of what’s happening outside.

1. ‘Sweet Emotion’ by Aerosmith 2. ‘Whole Lotta Love’ by Led Zeppelin 3. ‘Moving on Up’ by Primal Scream 4. ‘Like Sugar’ by Chaka Khan 5. ‘Pull Up to the Bumper’ by Grace Jones

But what to play? I guess a classic – ‘Born to Run’ by Bruce Springsteen is always high on the list for pure energy lifting power in its nice build up and driving chorus.

Driving at night, especially on a warm, summer’s evening with the roof down on my old Saab Convertible has been one of life’s very sweet pleasures, especially when listening to ‘Lover Come Back’ by City and Colour, ‘Give Me One Reason’ by Tracey Chapman or finally, the timeless and beautiful ‘Imagine’ by John Lennon.

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Phil Green

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If I need a quicker mood transformation, then ‘American Idiot’

by Green Day wakes me up. ‘A Town Called Malice’ by The Jam is a more lyrical lift but still a big steering wheel tapper. If I need to cool down then ’20 Years’ by The Civil Wars or ‘Killing the Blues’

by Robert Plant & Alison Krauss fits the bill. The de-stress chill out is between William Grant Still with his ‘Afro-American Symphony’ or ‘Beethoven’s Pastorale’.

I’ve already gone over five driving songs but as I always have music on in the car it is difficult to limit – so an honourable mention to: ‘I Still Believe’ by Frank Turner; ‘The Jean Genie’

by Bowie (I get a mention in that one – have a listen) and ‘Watching The Detectives’ by Elvis Costello.

Nikki Gatenby

Non Exec Director, Guest Speaker, MDHUB Advisory Board Member and bestselling author of ‘Superengaged’ and ‘Better Business on Purpose’ It’s like carpool karaoke in my car... so many to choose from, here’s an eclectic mix of what’s on my playlist at any given moment when jumping behind the wheel: • ‘Pump It Up’ by Elvis Costello You cannot help but tap it out on the steering wheel.

• ‘Mr Brightside’ by The Killers That riff into the classic singalong makes any journey go a little bit faster.

After all, destiny is calling me…

• ‘One Kiss’ by Dua Lipa Shoulder raises from the very first beat, you cannot sit still with Dua in your ears.

• ‘Get Lucky’ by Daft Punk, Pharrell Williams, Nile Rodgers – plectrum at the ready.

• ‘Ride It’ by Regard - I defy you not to head-bop and chill; perfect for a long winding road.

Maarten Hoffmann

Basically, any track with the potential for a singalong, air guitar, air drums or the odd percussion clap has to be a winner (with both hands on the steering wheel at all times, obvs).

CEO, Platinum Media Group and Group Motoring Editor for Platinum Fiona’s not wrong, how on earth to get this to five! I have a confession to make – l am a singer (in the car) and quite what l look like to passing cars, l dread to think. Also, l used to work professionally in music and the best tracks to me are all memory tunes – they take me straight back to a time and place that even photos can’t do.

• ‘Superstition’ by Stevie Wonder The Valbonne Club in Carnaby Street with dancers on a rostrum in a pool, and this was playing when some clown threw five piranhas in the pool as the track was drowned out by screaming.

• ‘Sharp Dressed Man’ by ZZ Top During the Live Aid week, l produced Fashion Aid, a huge live show in London with 6,000 guests, all famous designers and live TV. Jean Paul Gautier did a scene to this track and watching supermodels strut down the catwalk, dressed as ZZ Top, beards and all, will remain in my memory – and that of Prince Charles who was in attendance, but perhaps for different reasons...

• ‘Fool on the Hill’ by Sergio Mendes and Brasil ’66 l lost my virginity to this track in the Bluebell dancers dressing room at the Monte Carlo Sporting Club – nuff said!

Only now do l appreciate the irony of the name of the song!

• ‘You’ve Got A Friend’ by James Taylor His voice just gets me every time. l last saw him in Brighton in 2022. Every track is a winner and this got me to Tignes and back in a Lamborghini, playing the one album all the way and singing like a screaming banshee.

• Anything by Barry White and that’s… (not the name of a song) anything.

He was the great love whale and, much to the chagrin of two of my four children, l occasionally remind them that they were conceived to ‘Can’t Get Enough of Your Love’.

It is my unalienable right as a father to embarrass my children.

And you cannot forget in any list ‘Killing Me Softly’ by Roberta Flack a seminal track for ever.

JUNE 2023 | www.platinummediagroup.co.uk

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