OHR Fall 2026 Course Catalog v1

Employee Training & Development Course Catalog Fall 2026 https://baltcomd.sharepoint.com/sites/BCPoint/Training

Learning is a lifelong journey.

Let us help you continue down the pathway of success.

The mission of the Office of Human Resources, Employee Training and Development Division is to provide lifelong learning through quality education, training, and resources to enhance the knowledge, skills, and abilities of government employees who provide services to the citizens of Baltimore County by committing to continuous improvement through the following principles: • Providing quality training using skilled and knowledgeable trainers,

facilitators, mentors and teachers.

• Providing a variety of training opportunities and techniques to accommodate the individual needs of Baltimore County Government employees.

Table of Contents GENERAL INFORMATION

COURSE OFFERINGS

Certificate Pathways............................................. 1

Adobe Acrobat Level 1……………………………44

Directions and Parking .................................. 56;57

Adobe Acrobat Level 2……………………………44

Eligibility Criteria ................................................. 55

Adobe Pro: New Experiences……………………44

Six Easy Steps to Register................................. 52

Adobe Workshop…………….……………………44

Inclement Weather Policy .................................. 55

Building Co-Worker Relationships……………......6

Mandatory Training ............................................ 33

Building Partnerships with Respect……………….6

Supervisor’s Page ................................................ 4

Business Grammar Review .................................. 6

TrainTalk............................................................. 52

Business Writing — Level 1 .................................. 6

Tuition Assistance .............................................. 55

Business Writing — Level 2 .................................. 7 Canva……………………………………………….45

TRAINING TOPICS Professional Skills ................................................ 5 Leadership Skills ................................................ 12 Supervisory Skills ............................................... 18 Succession Planning Skills ................................ 23 Personal Skills .................................................... 28 Document Skills.................................................. 34 Graphics Skills.................................................... 37 Spreadsheet Skills.............................................. 40 Computer Skills .................................................. 43 Workday Skills .................................................... 49

Change: Managing Transitions formerly Who Moved My Cheese.................................................. 7 Classification and Compensation ....................... 19 Coaching for Success .................................... 19;24 Communication for Results ................................. 11 Communicating with Tact and Finesse................. 7 Conflict Resolution .............................................. 19 Continuous Process Improvement...................... 13 CPR / First Aid .................................................... 29 Critical Thinking and Problem Solving ................ 13 Delegating Effectively ......................................... 19 Difficult Customers ................................................ 7 DISC: Knowing Your Leadership Style ............... 13 Diversity in the Workplace ............................. 20;24 Ditch Your Excuses! Commit to a Healthy Lifestyle ………..…………………………………….New! 29 Documenting Discipline ...................................... 20 EEO Basics ......................................................... 20 Email Etiquette .................................................... 45 Employee Engagement: Fully Engaging the Power of Your People ......................................... 14 Ensuring A Respectful Workplace ........................ 8 Excellence in Customer Service ........................... 8 Excel 2024 Data Analysis with PivotTables........ 41

Table of Contents COURSE OFFERINGS

COURSE OFFERINGS

Excel 2024 Formulas and Functions .................. 42

Millennials Retirement Workshop………………..30

Excel 2024 Level 2 ............................................. 41 Excel 2024 Level 1 ............................................. 41

Microsoft 365 for the Web with Teams, SharePoint & OneDrive………………………………….46

Excel 2024 Level 2 ............................................. 41

Microsoft Copilot…………………………………..46

Excel 2024 Level 3 ............................................ 41

Myers Briggs……………………………………….9

Excel 2024 PowerPivot…………………………...42

Negotiating Basics for Success………………….16

File Management 10 …….……………………….45

Office 2024……………………..………………….46

Generations in the Workplace……………………20

Outlook 2024……………..…………….………….47

Grant Writing…………………………….………….8

Performance Management……………………….22

Graphics Workshop……………………………….45

Planner…………………….……………………….47

Having Difficult Conversations with Employees…………………………………………………..14

Policies and Procedures………………………….22

Hiring the Best for Baltimore County ............. 21;24 How to Apply for Internal Promotional Opportunities in Baltimore County...................... 29

Power of Listening………………………………….9 PowerPoint 2021 Level 1…………………………38 PowerPoint 2021 Level 2…………………………38

How Leaders Connect Through Conversa-

Pre-Retirement Seminar.................................... .31

tions………………………………………………..14

Presentation Skills ................................................ 9

HR Management Overview for Non-HR

Professionalism in the Workplace ........................ 9

Leaders……………………...……………………..15

Project 2024 Level 1........................................... 47

Insights into Better Mentoring ............................. 15

Project 2024 Level 2........................................... 47

Investor Profile Workshop .................................. 29

Project Management ..................................... 10;25

Keyboarding Level 1 ........................................... 46

Public Speaking .................................................. 10

Leadership Skills for Non-Supervisors………..8;25

Publisher............................................................. 48

Leadership vs. Management……………………..15

Retirement 101 ................................................... 31

Leading Effective Meetings………………………15

Setting Leadership Priorities ......................... 17;22

Leading for Change .................................... ...16;25

Sexual Harassment Prevention………………….31

Leading with Emotional Intelligence…………….16

Situational Leadership…………………………….17

Leave Management……………………………….21

SMART Goals……………………………………..31

Local Government Ethics .............................. 16;21

Social Security Workshop: The Choice of a Lifetime……………………………………………..32

Managing a Virtual Workplace…………………...21 Managing Change………...……...………New! 30 Managing Financial Stress……....………New! 30 Master the Interview: Covering Skills for Both Interviewers and Interviewees........……….New! 30

Standard Operating Procedures - The Ultimate SOP Guide………..……………………….New! 32 Strategic Business Planning………………….17;26

Table of Contents COURSE OFFERINGS Stealth Stressors: Life in the Digital Age………………………………………....New! 32 Structured Interview……………………………….22 Succession Planning Overview………………….26 Take Control of Retirement Planning ………......32 Talent Development Manager’s Guide: Program Essentials………………………………………….26 Talent Development Manager’s Guide: Secret to Success…………………………………………….26 Team Participation………………………………...10 Time Management………………………………...10 Visio 2024 Level 1………………………..……….38 Visio 2024 Level 2 ……………..…………………38 WebEx Meetings Training ……………..……...…48 Windows 11……………… ……………..……...…48 Women and Retirement Workshop. .............. 33;51 Word 2024 Graphics……………….………….35;39 Word 2024 Level 1 ............................................ 35 Word 2024 Level 2 ............................................ 35 Word 2024 Level 3 ............................................ 35 Word 2024 Mail Merge ...................................... 36 Word 2024 Styles and Advanced Document Features ................................................................... 36 Word 2024 Tables, Templates and Forms ........ 36 Workday Absence............................................... 50 Workday Absence for Payroll Preparers and Managers ................................................................... 50 Workday Time Tracking...................................... 50 Workday Time Tracking for Payroll Preparers and Managers ............................................................ 50 Workplace Bullying & Incivility………………...…11 Workplace Collaboration Strategies…………11;27 Note: Not all classes are offered each Semester.

COURSE OFFERINGS

CERTIFICATE PATHWAYS Graduation from a certificate program does not guarantee selection for promotion to any position.

EMPLOYEE TRAINING AND DEVELOPMENT SKILLS The goal of employee training and development is to pursue life-long learning opportunities for leadership, supervisory, professional, and personal development that will equip you with knowledge and skills to meet the challenges and demands of your work environment.

Professional Development Certificate (PDC) Program The goal of this program is to provide employees the opportunity for professional development. The required classes are focused on enhancing communication and organizational skills while the electives serve as an opportunity to customize the certificate for the participant’s specific job duties. This certificate is open to all County employees with supervisor approval. Employees will be eligible for program completion after successfully completing five core classes and two elective classes.

Core Courses

Elective Courses (Choose 2)

Presentation Skills

Business Writing — Level 1

Building Partnerships with Respect

Professionalism in the Workplace

Communicating with Tact & Finesse

Business Grammar Review

Public Speaking

Difficult Customers

Business Writing — Level 2

Team Participation

Project Management

Change: Managing Transitions (formerly Who Moved My Cheese)

Building Co-Worker Relationships

Time Management

Ensuring A Respectful Workplace

Workplace Bullying & Incivility Workplace Collaboration Strategies

Excellence in Customer Service Grant Writing Leadership Skills for Non-Supervisors Elective Courses (continued) Myers Briggs Power of Listening Leadership Development Certificate (LDC) Program The goal of this program is to assist County employees in developing their leadership skills. The development of this program has been funded by SMC and members will be given priority. Participants will have an opportunity to choose three elective courses to supplement the required seven core courses. To participate in this program you must be a supervisor or have previously completed the PDC Certificate Program, and submit an Individual Development Plan (IDP) developed in a discussion with your immediate supervisor.

Core Courses Continuous Process Improvement

Elective Courses (if not taken previously Choose 3)

Conversations HR Management Overview for Non - HR Leaders

Leading for Change

Any of the SUP 101 Electives or PDC Electives not previously taken or any of the following:

Local Government Ethics

Communication for Results

Negotiating Basics for Success

DISC: Knowing Your Leadership Style

Leading Effective Meetings

Situational Leadership

Employee Engagement: Fully Engaging the Power of Your People

Leading with Emotional Intelligence

Critical Thinking and Problem Solving

Strategic Business Planning

Employee Motivation: Motivating Your Workforce Having Difficult Conversations with Employees Elective Courses (continued) How Leaders Connect Through

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Insights Into Better Mentoring Leadership vs. Management

Setting Leadership Priorities

CERTIFICATE PATHWAYS Graduation from a certificate program does not guarantee selection for promotion to any position.

Supervisor 101 Certificate (SUP 101) Program The goal of this program is to prepare supervisors to handle their responsibilities. Supervisors have an opportunity to choose three elective courses to supplement the required six core courses. This certificate is open to employees who are new to their supervisory role or who have been supervisors and would like to enhance their existing skills.

Core Courses

Elective Courses (if not taken previously Choose 3)

Classification and Compensation

Any of the PDC Electives not previously taken or any of the following:

EEO Basics Hiring the Best for Baltimore County Leave Management Local Government Ethics Policies and Procedures

Coaching for Success Conflict Resolution Delegating Effectively Diversity in the Workplace Documenting Discipline Generations in the Workplace Managing a Virtual Workplace Performance Management Setting Leadership Priorities

Succession Planning Certificate (SPC) Program The goal of this program is to enable agencies to provide training and development for future leaders. It allows for strengthening of workforce skills, while preparing the agency for smooth leadership transitions as current leadership retires. This program introduces the concepts of succession planning and reinforces supervisory and managerial skills needed in order to direct the process.

Core Courses

Elective Courses (if not taken previously Choose 3)

Leading for Change

Delegating Effectively

Coaching for Success

Diversity in the Workplace

Hiring the Best for Baltimore County

Employee Motivation: Motivating Your Workforce

Succession Planning Overview

Leadership Skills for Non—Supervisors

Talent Development Manager’s Guide: Program Essentials

Project Management

Talent Development Manager’s Guide: Secret to Success

Strategic Business Planning Workplace Collaboration Strategies

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COMPUTER SKILLS The goal of computer training is to increase proficiency and fluency in computer basics and/or specific software applications. Courses include office computer applications like word processing, spreadsheets, presentations to higher tech programming, systems administration and Baltimore County Government custom applications.

Visit https://baltcomd.sharepoint.com/sites/BCPoint/Training for more information.

CERTIFICATE PATHWAYS Graduation from a certificate program does not guarantee selection for promotion to any position.

Document (DOC) Program Courses Word 2024 Level 1, Level 2 and Level 3 Word 2024 Graphics Word 2024 Styles and Advanced Document Features Word 2024 Tables, Templates, and Forms Word 2024 Mail Merge

Graphics (GRA) Program Courses PowerPoint 2024 Level 1 and Level 2 Visio 2024 Level 1 and 2 Word 2024 Graphics

Spreadsheet (SPR) Program Courses Excel 2024 Level 1, Level 2 and Level 3 Excel 2024 Formulas and Functions Excel 2024 PivotTables Excel 2024 PowerPivot

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SUPERVISOR’S PAGE

SUPERVISORS’ NOTES ON LINKING TRAINING AND PERFORMANCE To increase the likelihood of success, it is important that management and employees share in the responsibility of creating a link between training and performance.

Supervisors should: •

Conduct a training needs assessment of their area of responsibility and employees.

•

Develop a training plan for their area of responsibility.

•

Develop an individual development plan for each employee and update it annually.

•

Meet periodically with employees to ensure they are on track or change direction, if necessary.

•

Encourage employees to participate in training courses and other forms of learning to increase performance.

•

Schedule on-the-job learning opportunities.

•

Provide employees the opportunity to use the skills and knowledge gained from training.

•

Reinforce learning with appropriate and meaningful assignments.

REFERRALS Supervisors may refer an employee who has an identified performance need to attend a class listed in this catalog. A supervisor’s referral will be approved if the class is required or related to the employee’s current position in Baltimore County Government. This referral process is designed to assist the supervisor in improving employee performance or job proficiency. Every effort will be made to accommodate approved supervisor’s referrals.

Chief of Employee Training & Development Patrick Johnson, pjohnson@baltimorecountymd.gov.

410-887-4861

SUPERVISORS REQUESTING AGENCY SPECIFIC TRAINING Customized training may be developed to meet the individual needs of employees and/or agencies.

If you supervise a group of employees who have specific performance needs, let us help.

Many performance issues can be addressed through analysis, training, and management action.

OHR Training maintains a comprehensive resource center of course materials and offerings ready to assist you in your performance needs.

Courses listed in this catalog can be done specifically for a group of employees from an agency.

Contact the Employee Training and Development Division at (410) 887-4861 to discuss this opportunity to boost performance through training.

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PROFESSIONAL SKILLS

Steven Pressfield

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PROFESSIONAL SKILLS TARGET AUDIENCE: All Employees BUILDING CO-WORKER RELATIONSHIPS

BUSINESS GRAMMAR REVIEW

Course length: 4 hours

Course length: 6 hours

This workshop is based on the national

Memos, meetings, reports, presentations, and letters are all daily tasks where grammar counts.

This course is designed to give participants a review of basic grammar for business. The participants will learn guidelines for correcting common errors including sentence structure, punctuation, and usage.

bestselling book, Working with You is Killing Me, by Katherine Crowley and Kathi Elster. The focus is on the importance of interpersonal relationships with co-workers and how to successfully handle troublesome behaviors from others in the workplace. Participants learn to take better control of their responses while learning strategies and techniques to detach and set effective boundaries.

This course addresses the competency of Technical Job Knowledge.

This course addresses the competency of Respecting Differences/Interpersonal Awareness.

BUILDING PARTNERSHIPS WITH RESPECT

BUSINESS WRITING — LEVEL 1 Course length: 6 hours

Course length: 4 hours

Writing clearly and concisely is one of the greatest skills you can have today.

This course helps you fine-tune your writing ability. f you have to write reports, memos or letters, “Where do I start?” is a familiar question. This course will help you organize your thoughts. If you find that you have trouble condensing your text, this course can help you write clearly and concisely. You’ll learn the steps involved in effective writing and how to proofread and edit your own work.

This course emphasizes respecting the best in others and yourself is the first step towards building partnerships in Baltimore County. It will highlight the building a partnership with co -workers improves employee performance, increases overall productivity, and enhances personal and customer satisfaction.

This course addresses the competencies of Team work and Cooperation and Respecting Differences/Interpersonal Awareness.

This course addresses the competency of Technical Job Knowledge.

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PROFESSIONAL SKILLS TARGET AUDIENCE: All Employees BUSINESS WRITING — LEVEL 2

COMMUNICATING WITH TACT & FINESSE

Course length: 6 hours

Must attend both classes

Take basic writing skills up a notch by attending Business Writing — Level 2.

Participants in this course will learn to draft, edit, and revise a variety of business documents to make them polished and professional. During this workshop, samples and practices are used to teach elements of writing style, selection of persuasive and positive words, and how to format technical documents.

Course length: 12 hours; (2) 6-hour days This course introduces participants to communication and interpersonal skills necessary in today’s changing workplace.

Day One covers the myths of effective communication, the power of listening, the art of giving negative feedback, and the skill of dealing with tense situations. Day Two deals with presenting a professional image as you give presentations, speak at meetings, or write any type of business communication. The course will provide skills that will enhance your credibility, sharpen your persuasion and negotiating abilities, and help you present your ideas “up the ladder” to gain support.

This course addresses the competency of Technical Job Knowledge.

CHANGE: MANAGING TRANSITIONS formerly Who Moved My Cheese

This course addresses the competencies of Personal Accountability, Team Work and Cooperation and Respecting Differences/Interpersonal Awareness.

Course length: 4 hours

Finding balance and effectively dealing with change is a challenge for everyone. Whether it's in business or at home, today's busy world can sometimes seem overwhelming. It’s not the change, but the “transitions” that may become problematic. Therefore, we must find effective ways of handling the transition to make change successful. Change: Managing Transitions is based on the “rule” of five.

Objectives of this course are to describe the five stages of the change cycle and the five change facts that never change, apply five personal strategies on the job to manage and lead change, identify the five habits needed for successful transitioning, fine tune the five senses needed to lead change, and complete a Personal Action Plan.

DIFFICULT CUSTOMERS Course length: 4 hours Often government employees are on the “firing line.”

They have to deal with the stresses, great and small, of dealing with angry, frustrated customers. This training program is designed to help county employees deal more capably with hostile situations. In doing so, they can reduce their stress levels and occurrences of crisis situations.

This course addresses the competency of Service Motivation.

This course addresses the competencies of Respecting Differences, Interpersonal Awareness and Commitment to Continuous Systems Improvement.

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PROFESSIONAL SKILLS TARGET AUDIENCE: All Employees ENSURING A RESPECTFUL WORKPLACE

GRANT WRITING

Course length: 4 hours

Course length: 6 hours

This is a highly interactive, hands-on course which focuses on the behaviors associated with open communication and trusted relationships that characterize a respectful workplace. The course covers the legal and behavioral requirements for sexual harassment avoidance, EEO compliance, and valuing diversity in the workplace but makes it clear that the laws are the minimal expectations regarding respect. The remainder of the workshop raises the bar for how employees are expected to treat each other.

This course introduces participants to the basic tips and techniques for writing and organizing a grant proposal. This workshop will focus on the completion of successful grant proposals, various types of available support, and locating funding sources. Strategies for working with the budget component of an RFP will be included.

Upon completion, participants will be able to categorize types of grant support available, describe the various resources for grant funding, explain the importance and mechanics of researching sources, explain the parts of a proposal, describe the budget component of the RFP, and explain the administrative requirements of grants.

This course addresses the competency of Respecting Differences/Interpersonal Awareness.

This course addresses the competency of Technical Job Knowledge.

EXCELLENCE IN CUSTOMER SERVICE

LEADERSHIP SKILLS FOR NON SUPERVISORS

Course length: 6 hours

Course length: 6 hours

Customer Service is an attitude!

This course is designed to help non-supervisory staff understand their leadership role when working with peers and associates within their agency.

During this course, participants will learn how to approach, inspire and motivate others over whom they have no direct authority in order to achieve successful results.

This course provides the knowledge, methods, and expert guidelines to face the most challenging customer service issues. Baltimore County Government wants to increase customer satisfaction through this customer service training by teaching participants how to know what customers expect, how to increase credibility with customers, how to manage stressful situations more effectively, and how to learn to deal with difficult customers.

This course addresses the competencies of Personal Accountability and Team Work and Cooperation.

1.2 CEUs are awarded by CCBC upon successful completion of this course. This course addresses the competency of Service Motivation.

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PROFESSIONAL SKILLS TARGET AUDIENCE: All Employees MYERS BRIGGS

PRESENTATION SKILLS

Course length: 4 hours

Must attend both classes

Do you work with some really “different” people? Make your job easier by gaining a better understanding of yourself and others.

This course provides self-awareness about our psychological types and personality preferences and how they impact our daily interactions at the workplace and in life in general.

This course includes interpretation of the Myers-Briggs Type Indicator (MBTI) during class.

Course length: 12 hours; (2) 6-hour days This 2-day course will provide participants with the proper tools to create and deliver an effective presentation. Day One will establish how to create appropriate goals and objectives, ways to identify your audience, and techniques to prepare yourself and overcome obstacles you may encounter. The course will also discuss how to improve the quality of a presentation by using visual aids. On Day Two, participants will deliver a 15-minute presentation, incorporating the key elements discussed on Day One.

This course addresses the competencies of Team Work and Cooperation and Respecting Differences/Interpersonal Awareness.

This course addresses the competency of Technical Job Knowledge.

POWER OF LISTENING

PROFESSIONALISM IN THE WORKPLACE

Course length: 4 hours

Course length: 4 hours

Organizations have always known that success depends on people communicating effectively, contributing not only to the bottom line but also to a positive performance environment. Yet, successful organizations know that good communication is not just about speaking well. It is about the quality of the connection between the senders of the message and the receivers. The strongest influence on the quality and outcome of all communications is the ability to listen effectively.

Only if you listen effectively can you respond appropriately.

Professionalism is defined as an individual's conduct at work. In spite of the word's root, this quality is not restricted to what we describe as "the professions," which are typically careers that require a lot of education or high earnings.

This course addresses the competencies of Team Work and Cooperation and Personal Accountability.

This course addresses the competencies of Personal Accountability and Service Motivation.

Professionalism is expected in all positions involving internal and external customer service interactions. To discount the importance of professionalism would be a big mistake. It can affect your chances for advancement or even the ability to keep your job. This workshop will discuss the attributes that are associated with professionalism.

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PROFESSIONAL SKILLS TARGET AUDIENCE: All Employees PROJECT MANAGEMENT

TEAM PARTICIPATION

Course length: 6 hours

Course length: 6 hours

Every day, more and more project demands are made on employees. The constraints of time, money, and quality of product place

Working in teams allows the members to work smarter and produce more than working alone.

This course will provide participants with the skills and techniques to effectively work within the team concept and to cope with possible problems that may arise when working with and within teams.

additional demands on those employees responsible for managing those projects.

This course will present employees with the basic skills and techniques needed to effectively manage projects.

This course addresses the competency of Technical Job Knowledge.

This course addresses the competencies of Team Work and Cooperation and Respecting Differences/Interpersonal Awareness.

PUBLIC SPEAKING

TIME MANAGEMENT

Course length: 3 hours

Course length: 4 hours

Studies still show the number one fear of Americans is…public speaking! Whether you’re speaking to a small group in a team meeting or presenting to an audience of hundreds, it is important to have the ability to speak and present yourself effectively.

This course will provide valuable tools and techniques to manage time and priorities to increase the effectiveness and efficiency of personal and work-related time use.

This course will provide tips and techniques to make you feel more comfortable and communicate effectively when speaking in public.

Topics covered will be personal goal setting, effective scheduling, beating procrastination, working smarter, creating an activity log, and doing essential jobs in the right order.

This course addresses the competencies of Personal Accountability and Attendance.

The course will also address the main components of public speaking — mental, visual, vocal, and verbal.

This course addresses the competency of Technical Job Knowledge.

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PROFESSIONAL SKILLS TARGET AUDIENCE: All Employees WORKPLACE BULLYING & INCIVILITY

New! WORKPLACE COLLABORATION

Course length: 6 hours

STRATEGIES

Workplace bullying and incivility is on the rise. Whether a rude email or name-calling, accusations of lying, shouting, profanity, put downs, or discourteous, insensitive and demanding comments—these all hurt the workplace, and damage relationships.

Course length: 4 hours Collaboration is key to getting things done in the workplace. Without it, information is merely shared, and people work side by side, but the work is not optimal. This course sharpens your communication skills and increases your ability to work effectively with others to find solutions, resolve conflict and successfully meet organizational goals.

This class will enable participants to develop skills in recognizing and overcoming the sources of bullying and incivility in the working environment. Participants will learn crucial concepts for how workplace bullying and incivility develop and infect the work environment as well as their damaging impacts.

This interactive course provides participants with the knowledge and confidence needed to stand out as an effective collaborator in the workplace.

They learn techniques and strategies for improving their own collaboration skills, plus tips for breaking down barriers, managing conflict and bringing about the best results possible. Participants leave this course with useful tools to help create and maintain a collaborative culture at work.

This course addresses the competencies of Team Work and Cooperation and Respecting Differences/Interpersonal Awareness.

This course addresses the competencies of Team Work and Cooperation and Respecting Differences/ Interpersonal Awareness.

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LEADERSHIP SKILLS

Warren Bennis

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LEADERSHIP SKILLS TARGET AUDIENCE: Supervisors/Managers COMMUNICATION FOR RESULTS

PREREQUISITE: Supervisor Approval CRITICAL THINKING AND PROBLEM SOLVING

Course length: 4 hours

Course length: 6 hours

This course enhances leadership communication for results by offering skills and techniques for being clear, concise, and credible. Participants will learn to be heard and understood while applying effective listening strategies. As a leader, your effective choice of words and your listening skills will build cooperation, smooth out complaints, express respect, reduce stress, and save time.

This course provides participants with conscious, competent skills and abilities to critically think and problem solve. Participants learn to apply critical thinking and use problem solving processes. The course learning includes dismantling complex problems and understanding how to use a step-by-step model to obtain optimum outcomes.

This course addresses the competency of Results Oriented.

This course addresses the competencies of Results Oriented, Personal Accountability and Team Work and Cooperation.

CONTINUOUS PROCESS IMPROVEMENT

DISC: KNOWING YOUR LEADERSHIP STYLE

Course length: 6 hours

Course length: 4 hours

Agencies face the objective of providing increasing levels of service while controlling staffing and costs. A technique to accomplish this objective is to look for ways to become more productive and effective in accomplishing the work. This class will introduce the concept of process improvement and demonstrate simple techniques that you can use at your agency to evaluate and make improvements in your existing processes.

People do not share the same communication orientation or ways of perceiving, interpreting, and responding to the world. This workshop will help you determine your most natural and comfortable behavioral style using the DISC assessment tool. The DISC profile will help you increase your self-knowledge, demonstrate how you respond to conflict, what motivates you, what causes you stress, and how you solve problems. All of which will help you become a well-rounded and effective leader.

This course addresses the competency of Commitment to Continuous Systems Improvement.

This course addresses the competencies of Results Oriented, Personal Accountability and Team Work and Cooperation.

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LEADERSHIP SKILLS TARGET AUDIENCE: Supervisors/Managers

PREREQUISITE: Supervisor Approval

EMPLOYEE ENGAGEMENT: FULLY ENGAGING THE POWER OF YOUR PEOPLE

HAVING DIFFICULT CONVERSATIONS WITH EMPLOYEES

Course length: 4 hours

Course length: 6 hours

This course is designed to help managers and supervisors engage their employees in a way that will motivate, retain, and contribute to a successful work environment.

It will examine how engagement benefits the individual, the team, and the organization by increasing trust and enhancing critical conversations. Participants will leave the class with a strategic plan for their specific workplace.

This course is for effective workplace communication management for generating better results.

Without effective communication, we find ourselves with damaged relationships, conflict, and undesirable results. In this one-day session, participants learn how their thoughts, motives, and behaviors impact communication and learn techniques for managing the process to achieve desired results in the workplace.

This course addresses the competency of Human Resource Management.

This course addresses the competencies of Results Oriented, Personal Accountability and Teamwork and Cooperation.

EMPLOYEE MOTIVATION: MOTIVATING YOUR WORKFORCE

HOW LEADERS CONNECT THROUGH CONVERSATIONS

Course length: 6 hours

Course length: 4 hours

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within.

Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.

Most conversations at work have a goal—to provide information, resolve a problem, agree on a strategy, or simply to identify a date. A key to successful conversations is for the leaders to recognize what their team members need from them to be successful while recognizing their own needs in the conversation. During this workshop, leaders became better aware of the duality of needs from both a practical and a relational basis while developing the ability to handle both.

The Employee Motivation workshop will give participants several types of tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.

This course addresses the competencies of Team Work and Cooperation and Human Resources Management.

This course addresses the competency of Human Resources Management.

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LEADERSHIP SKILLS TARGET AUDIENCE: Supervisors/Managers

PREREQUISITE: Supervisor Approval

New! HR MANAGEMENT OVERVIEW

LEADERSHIP VS. MANAGEMENT

FOR NON-HR LEADERS

Course length: 6 hours

Course length: 4 hours

This course is designed to help leaders get ready for their new challenges and responsibilities.

The class looks at the heart, soul, and mind of true leadership, and explores leadership roles such as strategist, change agent, coach, manager, communicator, mentor and team member. This class discussion focuses on what a leader is and is not, how to project a more dynamic image, and how to discover what people expect and respect in a leader.

This course is developed to help supervisors and managers have confidence in navigating the leadership role. Supervisors and managers will learn strategies for performance and behavioral coaching of team members, understand the landmines and legal ramifications involved in employer compliance and have an overall understanding of various topics including recruiting, employee relations, leave and other policies and human resource topics that impact a leader’s role.

This course addresses the competencies of Human Resource Management, Results Oriented, Personal Accountability and Team Work and Cooperation.

This course addresses the competency of Human Resource Management.

INSIGHTS INTO BETTER MENTORING

LEADING EFFECTIVE MEETINGS

Course length: 4 hours

Course length: 4 hours

This course is designed to prepare individuals to successfully serve as a mentor to another individual by providing fundamentals that will make the relationship more effective. Through handouts, video presentation, discussion, and case studies, the course will provide skills and examples of “best practices” to participants.

The course introduces participants to the basic skills required to run effective team meetings. An emphasis is placed on determining meeting needs and purposes, and the value of thorough planning. Participants will learn communication techniques to lead more effective and productive meetings.

This course addresses the competencies of Technical Job Knowledge and Results Oriented.

This course addresses the competency of Human Resource Management.

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LEADERSHIP SKILLS TARGET AUDIENCE: Supervisors/Managers

PREREQUISITE: Supervisor Approval

LEADING FOR CHANGE

LOCAL GOVERNMENT ETHICS

Course length: 6 hours

Course length: 4 hours

This course will teach you how to manage both proactive and reactive change. It will look at change from several different perspectives to understand why it’s so difficult to recognize and accept change. Participants will be provided with a roadmap for dealing successfully with change at the organizational, psychological, physical, and team levels.

Once participants understand how change affects creativity, risk taking, and leadership; they will create a strategy for improvement in dealing with change and communicating change to others.

This course is designed to assist the participant in considering the place of ethics in County business and will discuss topics such as the benefits of good ethics, impacts of unethical behavior, and the influences and pressures behind our ethical choices. Additionally, the course examines how culture and relationships within an organization affect ethical decision-making.

Class discussion and video instruction will prepare the learner to think more completely about issues relative to business ethics.

This course addresses the competencies of Personal Accountability and Organizational Knowledge and Results Oriented.

This course addresses the competencies of Commitment to Continuous Systems Improvement and Organizational Knowledge.

LEADING WITH EMOTIONAL INTELLIGENCE

NEGOTIATING BASICS FOR SUCCESS Course length: 6 hours

Course length: 6 hours

This course examines the skills and behaviors of an effective negotiator. Participants will examine different negotiating styles and the situational nature of choosing the appropriate negotiation style. Course materials are based on the work of the Harvard Negotiation Project’s Getting to Yes by Roger Fisher, William Ury and Bruce Patton. The workshop will present the areas needed to effectively conduct a negotiation and explore the principals of BATNA (Better Alternative to a Negotiated Agreement). Participants will practice techniques and approaches using case studies.

Emotional Intelligence is defined as a person's self-awareness, self-confidence, self-control, commitment, integrity, ability to communicate, influence others, and initiate and accept change. This course is designed to help managers learn about the concept of Emotional Intelligence as it applies to leadership competencies.

This course addresses the competencies of Personal Accountability and Results Oriented.

This course addresses the competencies of Management of County Resources, Results Oriented and Technical Job Knowledge.

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LEADERSHIP SKILLS TARGET AUDIENCE: Supervisors/Managers

PREREQUISITE: Supervisor Approval

SETTING LEADERSHIP PRIORITIES

STRATEGIC BUSINESS PLANNING

Course length: 4 hours

Course length: 6 hours

This course identifies key workplace priorities for you and your team. During this course, participants will explore how to make what matters really matter, analyze and assess priorities before establishing (and assigning) a course of action, and learn to place the spotlight on what is really important (even as priorities change) so you get the right tasks done in the best time.

This course is designed for leaders to examine strategic approaches to developing a business plan and will explore the differences between strategic and tactical planning. Using a strategic planning model, the course will examine techniques to successfully plan for sustainable growth that is aligned with organizational vision and mission. The importance of “SMART" goals, Continuous Process Improvement, metrics and score-carding are also discussed.

This course addresses the competency of Results Oriented.

This course addresses the competencies of Management of County Resources, Results Oriented, and Technical Job Knowledge.

SITUATIONAL LEADERSHIP Course length: 4 hours The course is designed to provide participants with an opportunity to review and/or become aware of a structured leadership model that can be of practical use in the workplace. Participants will explore various leadership styles and how these styles can be adapted to the readiness levels of their employees.

This course addresses the competencies of Management of County Resources, Results Oriented, and Technical Job Knowledge.

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SUPERVISORY SKILLS

Sun Tzu

18

SUPERVISORY SKILLS TARGET AUDIENCE: Supervisors/Managers

PREREQUISITE: Supervisor Approval

CLASSIFICATION & COMPENSATION

CONFLICT RESOLUTION

Course length: 3 hours

Course length: 6 hours

This course will provide a supervisor with a basic understanding of Baltimore County’s Classification and Compensation Plans and the various processes associated with the classification of positions, the PDF Process, and the allocation of pay grades. Participants will be able to describe when to request the evaluation of a position through the PDF process, explain the difference between an evolution of duties and the assignment of additional duties and inform employees about rules and regulations governing the allocation of pay grades.

Learn to analyze conflict by way of defining conflict and confrontation. Understand why conflicts occur and obtain techniques for clarifying the issues that are in conflict.

Establish strategies for resolving conflict and know how to maintain open communication.

This course will provide you with effective ways to identify and resolve conflicts within groups and will demonstrate problem solving techniques.

This course addresses the competencies of Team Work and Cooperation and Human Resources Management.

This course addresses the competencies of Human Resources Management and Organizational Knowledge.

COACHING FOR SUCCESS

DELEGATING EFFECTIVELY

Course length: 6 hours

Course length: 4 hours

This course is designed to enhance productivity and promote partnerships in the workplace through the skill of coaching.

The individual and organizational benefits of coaching are presented. Appropriate actions and options for the coach are included, as well as the personal qualities of an effective coach. A 6-step template for conducting a coaching session is provided. How coaching can be applied in common individual workplace problems is included. Learning styles and how adults learn are included to help the coach plan the coaching message. The interpersonal skills of oral communication, listening, and giving and receiving feedback are addressed to help the coach deliver the message.

This course will introduce participants to the delegation process. A clear understanding of the proper role of the manager in the delegation process is essential. Participants will diagnose their personal delegation skills and learn to work with employees to get things done in the workplace. The significance of properly planning the delegation, selecting a delegate, and executing the delegation will be discussed.

This course addresses the competency of Results Oriented.

This course addresses the competency of Human Resources Management.

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SUPERVISORY SKILLS TARGET AUDIENCE: Supervisors/Managers

PREREQUISITE: Supervisor Approval

DIVERSITY IN THE WORKPLACE

EEO BASICS

Course length: 4 hours

Course length: 4 hours

This course is designed to provide an awareness of diversity and how it impacts Baltimore County and productivity. It will explain the importance of understanding and respecting differences and using sensitivity towards those who are different from themselves. This course is designed to explore some of the skills managers will need within diverse work environments.

This course is designed to provide supervisors with a practical understanding of the fundamental principles and requirements of the Equal Employment Opportunity laws. Upon completion of this course, participants will be able to: discuss legal foundations of workplace discrimination policies, define “discrimination” and “harassment”, describe theories of discrimination, and list examples of inappropriate and unlawful conduct.

This course addresses the competencies of Respecting Differences/Interpersonal Awareness, Personal Accountability and Human Resources Management.

This course addresses the competencies of Personal Accountability, Human Resources Management, Organizational Knowledge and Results Oriented.

DOCUMENTING DISCIPLINE

GENERATIONS IN THE WORKPLACE

Course length: 4 hours

Course length: 6 hours

This course will introduce participants to the concept of progressive discipline as a positive way to improve employee performance.

The purpose of progressive discipline is to provide a structure to discuss performance problems and to provide an opportunity and direction for the employee to show improvement. The intent of disciplinary action should be corrective rather than punitive. Emphasis will be placed on documentation and Baltimore County's Progressive Discipline Policy.

Today’s workforce comprises four distinct generations; each with its own shared history, common biases, and core beliefs. Learning what makes each generation tick, and taking the time to consider your communication approach, will advance your relationships and help you lead your team during good times and through stressful situations. This course will teach you common drivers of generations; what they are looking for, how to interact with them, how they make decisions, and what is most important to them.

This course addresses the competency of Human Resources Management.

This course addresses the competencies of Respecting Differences/Interpersonal Awareness, Team Work and Cooperation and Human Resources Management.

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SUPERVISORY SKILLS TARGET AUDIENCE: Supervisors/Managers HIRING THE BEST FOR BALTIMORE COUNTY Course length: 4 hours This course walks supervisors through the basics of the Baltimore County recruitment and selection process, which focuses on the panel structured interviewing process for conducting a thorough, legal and job-related employment selection. Upon completion of this course, participants will be able to explain the benefits of structured interviews, plan the structure and content of an interview, develop legal, jobrelated questions, evaluate and select the best candidate for the job, and more.

PREREQUISITE: Supervisor Approval

LOCAL GOVERNMENT ETHICS Course length: 4 hours This course is designed to assist the participant in considering the place of ethics in County business and will discuss topics such as the benefits of good ethics, impacts of unethical behavior and the influences and pressures behind our ethical choices. Additionally, the course examines how culture and relationships within an organization affect ethical decision-making. Class discussion and video instruction will prepare the learner to think more completely about issues relative to business ethics.

This course addresses the competency of Human Resources Management.

This course addresses the competencies of Personal Accountability and Organizational Knowledge and Results Oriented.

LEAVE MANAGEMENT

MANAGING A VIRTUAL WORKPLACE

Course length: 4 hours

Course length: 3 hours

The purpose of this class is to provide supervisors with the knowledge to manage leave effectively and deal with tardiness and unscheduled absences. Participants will learn the types of leave provided by Baltimore County including Family and Medical Leave (FMLA).

As we were thrust into a more complete virtual world of work, we all wondered how to effectively manage the virtual employee. This is a subject public and private sectors across the country are grappling with more and more every day. This training will help identify the skills and tools needed in order to effectively manage the virtual workforce.

This course addresses the competencies of Human Resources Management and Organizational Knowledge.

This course addresses the competency of Human Resources Management.

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SUPERVISORY SKILLS TARGET AUDIENCE: Supervisors/Managers

PREREQUISITE: Supervisor Approval

PERFORMANCE MANAGEMENT

SETTING LEADERSHIP PRIORITIES

Course length: 4 hours

Course length: 4 hours

This workshop introduces supervisors to a tool designed to manage and promote employee performance. Following the workshop, supervisors will be able to: explain the evaluation process and forms, review the rating factors and rating scales, provide guidance and practice in writing the mandatory Job Purpose Statement for each of your subordinates, and explain the time frame for introducing and completing each of the new forms.

This course identifies key workplace priorities for you and your team. During this course, participants will explore how to make what matters really matter, analyze and assess priorities before establishing (and assigning) a course of action, and learn to place the spotlight on what is really important (even as priorities change) so you get the right tasks done in the best time.

This course addresses the competency of Results Oriented.

This course addresses the competencies of Human Resources Management and Organizational Knowledge.

POLICIES AND PROCEDURES

STRUCTURED INTERVIEW

Course length: 4 hours

Course length: 6 hours

This class is an introduction to the resources available to supervisors, including Baltimore County's Personnel Policies and Procedures Manual, Classification and Compensation Plans, and the Baltimore County Employee Handbook.

This course is designed to provide participants the skills and techniques necessary to select the right person for the job through the Structured Interview process. The process is designed to obtain a sample of behaviors that demonstrate competencies that are important to effective job performance.

This course addresses the competencies of Human Resources Management and Organizational Knowledge.

This course addresses the competency of Human Resources Management.

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SUCCESSION PLANNING SKILLS

Jan Kincaid

23

SUCCESSION PLANNING SKILLS TARGET AUDIENCE: Supervisors/ Managers

PREREQUISITE: Supervisor Approval

COACHING FOR SUCCESS

DIVERSITY IN THE WORKPLACE

Course length: 6 hours

Course length: 4 hours

This course is designed to enhance productivity and promote partnerships in the workplace by presenting the skill of coaching. The individual and organizational benefits of coaching are presented. Appropriate actions and options for the coach are included, as well as the personal qualities of an effective coach. A six-step template for conducting a coaching session is provided. How coaching can be applied in common individual workplace problems is included. Learning styles and how adults learn are included to help the coach plan the coaching message. The interpersonal skills of oral communication, listening, and giving and receiving feedback are addressed to help the coach deliver the message.

This course is designed to provide an awareness of diversity and how it impacts Baltimore County and productivity. It will explain the importance of understanding and respecting differences and using sensitivity towards those who are different from themselves. This course is designed to explore some of the skills managers will need within diverse work environments.

This course addresses the competency of Respecting Differences/Interpersonal Awareness, Personal Accountability, and Human Resources Management.

This course addresses the competency of Human Resources Management.

DELEGATING IN THE WORKPLACE

HIRING THE BEST FOR BALTIMORE COUNTY

Course length: 4 hours

Course length: 4 hours

This course will introduce participants to the delegation process. A clear understanding of the proper role of the manager in the delegation process is essential. Participants will diagnose their personal delegation skills and learn to work with employees to get things done in the workplace. The significance of properly planning the delegation, selecting a delegate, and executing the delegation will be discussed.

This course walks supervisors through the basics of the Baltimore County recruitment and selection process, which focuses on the panel structured interviewing process for conducting a thorough, legal and job-related employment selection. Upon completion of this course, participants will be able to explain the benefits of structured interviews, plan the structure and content of an interview, develop legal, job-related questions, evaluate and select the best candidate for the job, and more.

This course addresses the competency of Results Oriented.

This course addresses the competency of Human Resources Management.

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SUCCESSION PLANNING SKILLS TARGET AUDIENCE: Supervisors/ Managers

PREREQUISITE: Supervisor Approval

EMPLOYEE MOTIVATION: MOTIVATING YOUR WORKFORCE

LEADING FOR CHANGE

Course length: 6 hours When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within.

Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.

The Employee Motivation workshop will give participants several types of tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.

Course length: 6 hours This course will teach you how to manage both proactive and reactive change. It will look at change from several different perspectives to understand why it’s so difficult to recognize and accept change. Participants will be provided with a roadmap for dealing successfully with change at the organizational, psychological, physical and team levels. Once participants understand how change affects creativity, risk taking, and leadership; they will create a strategy for improvement in dealing with change and communicating change to others.

This course addresses the competencies of Commitment to Continuous Systems Improvement and Organizational Knowledge.

This course addresses the competencies of Human Resource Management.

LEADERSHIP SKILLS FOR NON SUPERVISORS Course length: 6 hours This course is designed to help nonsupervisory staff understand their leadership role when working with peers and associates within their agency. During this course, participants will learn how to approach, inspire and motivate others over whom they have no direct authority in order to achieve successful results.

PROJECT MANAGEMENT Course length: 6 hours Every day more and more project demands are made on employees. The constraints of time, money, and quality of product place additional demands on those employees responsible for managing those projects. This course will present employees with the basic skills and techniques needed to effectively manage projects.

This course addresses the competencies of Technical Job Knowledge.

This course addresses the competencies of Personal Accountability, Teamwork and Cooperation.

25

SUCCESSION PLANNING SKILLS TARGET AUDIENCE: Supervisors/ Managers

PREREQUISITE: Supervisor Approval

STRATEGIC BUSINESS PLANNING

TALENT DEVELOPMENT MANAGER’S GUIDE: PROGRAM ESSENTIALS

Course length: 6 hours This course is designed for managers to examine strategic approaches to developing a business plan and will explore the differences between strategic and tactical planning. Using a strategic planning model, the course will examine techniques to successfully target the right markets and to plan for sustainable growth that is aligned with organizational vision and mission. The importance of "SMART" goals, CPI, metrics and scorecarding are also discussed.

This course addresses the competencies of Management of County Resources, Results Oriented, and Technical Job Knowledge.

Course length: 6 hours Developing talent is one of the best ways to ensure that an organization has the leaders it will need for a strong future. Talent development efforts foster learning, employee engagement, talent management, and employee development to drive organizational performance, productivity, and results. This course will cover the importance of effective employee re cruitment, retention and engagement. Students will also learn how performance management and training and development programs are essential for talent development.

This course addresses the competencies of Results Oriented, Human Resources Management, and Commitment to Continuous Systems Improvement.

SUCCESSION PLANNING OVERVIEW

TALENT DEVELOPMENT MANAGER’S GUIDE:

Must attend both classes

SECRET TO SUCCESS

Course length: 12 hours; (2) 6-hour days Succession planning is essentially preparing successors to take on vital leadership roles when the need arises. The loss of valuable leadership can cripple an organization. This course will teach participants the difference between succession planning and mere replacement planning and how to prepare people to take on the responsibilities of leadership so that the company thrives in the transition. This course will also teach the importance of identifying candidates early and identifying a clear management track.

This course addresses the competencies of Results Oriented, Human Resources Management, and Organizational Knowledge.

Course length: 6 hours Developing talent is one of the best ways to ensure that an organization has the leaders it will need for a strong future. Talent development efforts foster learning, employee engagement, talent management, and employee development to drive organizational performance, productivity, and results. This course will focus on helping managers engage with potential leaders, motivating and providing them with the support needed to reach their full potential.

This course addresses the competencies of Results Oriented, Human Resources Management, and Commitment to Continuous Systems Improvement.

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SUCCESSION PLANNING SKILLS TARGET AUDIENCE: Supervisors/ Managers

PREREQUISITE: Supervisor Approval

WORKPLACE COLLABORATION STRATEGIES Course length: 4 hours Collaboration is key to getting things done in the workplace. Without it, information is merely shared, and people work side by side, but the work is not optimal. This course sharpens your communication skills and increases your ability to work effectively with others to find solutions, resolve conflict and successfully meet organizational goals.

This interactive course provides participants with the knowledge and confidence needed to stand out as an effective collaborator in the workplace.

They learn techniques and strategies for improving their own collaboration skills, plus tips for breaking down barriers, managing conflict and bringing about the best results possible. Participants leave this course with useful tools to help create and maintain a collaborative culture at work.

This course addresses the competency of Teamwork, Cooperation, and Respecting Differences/Interpersonal Awareness.

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PERSONAL SKILLS

Robin Sharma

28

PERSONAL SKILLS TARGET AUDIENCE: All Employees CPR / FIRST AID

HOW TO APPLY FOR INTERNAL PROMOTIONAL OPPORTUNITIES IN BALTIMORE COUNTY

Course length: 6 hours In the case of an emergency, would you know what to do? This training session, taught by the Safety Office, will give you the practical skills and knowledge to perform Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED) for infants, children and adults and basic first aid.

Course length: 3 hours By the end of the workshop, participants will be able to explain how to apply online for internal or promotional job openings, describe the importance of answering supplemental questions fully and completely, and create an interest card to receive automatic notification of positions as they are posted.

Certificates of completion are from the Safety and Health Institute upon completion of the course.

New! DITCH YOUR EXCUSES! COMMIT

INVESTOR PROFILE WORKSHOP

TO A HEALTHY LIFESTYLE

Course length: 1 hour

Course length: 1 hour

This Nationwide Retirement Solutions workshop will explore how you can get to know your inner investor and offer solutions to help you achieve your investment objectives. As you save for your retirement, knowing what kind of investor you are can help you make better investment decisions.

“I’ll start tomorrow!” Sound familiar? We all use excuses to Justify our choices, especially when it comes to what we eat or how we exercise. Learn clear, simple facts about healthy eating and personal fitness. And explore strategies for overcoming our favorite excuses to commit to a healthy lifestyle!

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PERSONAL SKILLS TARGET AUDIENCE: All Employees New! MANAGING FINANCIAL STRESS

New! MASTER THE INTERVIEW: COVER-

Course length: 1 hour

ING SKILLS FOR BOTH INTERVIEWERS AND INTERVIEWEES

Bills, debt, unexpected expenses, loss of income . . . Money worries are a common stressor. We’ll talk about the emotional Impact and how to start reclaiming your balance. Get strategies and resources for responding to debt and gaining control. Taking action and actively managing the stress can help you cope in healthy ways.

Course length: 1 hour Mention the importance of finding and hiring the right talent and this training is for the interviewer AND the interviewee. Complete the “Interview Drill” prep and activity using the “sensing” feedback sheet. Conclude the “Getting Started” by pointing out the BCG Interview Notes & Scoring Feedback Sheet, the page on candidate evaluation, and the page on the panel style interview.

New! MANAGING CHANGE

MILLENNIALS RETIREMENT WORKSHOP

Course length: 1 hour

Course length: 1 hour

Adapting to change can be a challenge, especially in the workplace. We’ll unpack the experience of change - why it can feel hard and how to manage the feelings. We’ll discuss how to tap your natural resilience, share strategies for navigating from old to new, and explore what you can do to begin claiming the future you want.

Two customizations available: Downsizing Job Loss and Surviving Transitions. Talk to your Employer Service Coordinator to determine the best fit for your situation.

Millennials face financial challenges that are totally unique and this workshop can help find unique solutions to help save for retirement. The workshop, presented by Nationwide Retirement Solutions, will help Millennials understand why pensions and Social Security will not be enough and what they need to do to make retirement saving a priority.

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PERSONAL SKILLS TARGET AUDIENCE: All Employees PRE-RETIREMENT SEMINAR

SEXUAL HARASSMENT PREVENTION

Course length: 5 hours

Course length: 3 hours

Employees planning for their retirement face complex decisions and multiple options. Participants will gain a better understanding of retirement and be able to properly plan for a rewarding future. Representatives from the Social Security Administration, Offices of Baltimore County Retirement & Benefits, the Credit Union and Nationwide Retirement Solutions will inform you of your rights and responsibilities as you retire.

This course is designed to make participants aware of the laws governing sexual harassment and emphasize Baltimore County’s policy. This is mandatory training for every Baltimore County employee.

RETIREMENT 101

SMART Goals

Course length: 1 hour

Course length: 2 hours

You may need resources beyond a pension and any Social Security benefits to meet your retirement income needs. The sooner you start, the easier saving for retirement may be.

Time lets you invest less per pay earlier to potentially achieve the same or better results over the long term. Your employer knows that saving more for retirement is important; that’s why they sponsor a 457(b) deferred compensation plan and encourage you to enroll in it.

We can explain the various options available to you.

Participants will learn to create achievable goals that are aligned with their values and objectives for both personal and business endeavors, helping them to clarify ideas, focus efforts, and use their time and resources productively.

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PERSONAL SKILLS TARGET AUDIENCE: All Employees SOCIAL SECURITY WORKSHOP: “THE CHOICE OF A LIFETIME”

TAKE CONTROL OF RETIREMENT PLANNING

Course length: 1 hour

Course length: 1 hours

Social Security can provide a foundation of income in retirement. In fact, for most retirees it will make up for 30-40% of retirement income.

This workshop, offered by Nationwide Retirement Solutions, will familiarize you with the basic terminology and rules needed to understand benefits and work with Social Security Administration.

Are you worried you won’t have enough income in retirement? Not sure how to withdraw your retirement funds so that they last for the rest of your life? Has market volatility diminished your savings? Baltimore County has added enhancements to the Deferred Compensation program, to help with your retirement planning. Learn more about both options: Nationwide Income Principal Protection and Lifetime Income Builder.

We will explain the filing strategy basics, such as the impact of longevity on lifetime value, and how to leverage spousal/survival benefits.

New! STANDARD OPERATING PROCEDURES—THE ULTIMATE SOP GUIDE Course length: 1.5 hour Research shows that the single most important factor to our health and well-being is the quality of our relationships! In this seminar, learn the ingredients of a meaningful social connection: romantic, platonic, and everything in between.

We’ll give strategies on enriching your existing relationships with others, and tips for gaining new ones.

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PERSONAL SKILLS TARGET AUDIENCE: All Employees WOMEN AND RETIREMENT WORKSHOP Course length: 1.5 hours Did you know that just 45 percent of working American women participate in a retirement plan?

Learn more about the unique challenges women face, find out more about your financial options, and enjoy a lunch provided by Nationwide Retirement Solutions. This workshop will give you information about possible gaps in your savings and help you discover ways that may increase your retirement income.

A free lunch will be provided.

See flyer on page 53.

MANDATORY TRAINING All employees are required to take five Mandatory Training Classes – Ethics and Compliance, Diversity, Equity and Inclusion, Workplace Violence Prevention, Sexual Harassment Prevention, and Security Awareness.

DESCRIPTIONS Ethics and Compliance Training: The Office of the Inspector General is designed to create awareness of ethics in Baltimore County Government and will discuss topics such as the mission of The Office of the Inspector General, The Ethics Commission and the five main areas of public ethics law.

Diversity, Equity and Inclusion Training is designed to provide an awareness of diversity and how it impacts Baltimore County and productivity. Additionally, it will explain the importance of creating a workplace where every employee feels comfortable and supported.

Workplace Violence Prevention Training is designed to create an awareness of issues surrounding workplace violence and how to deal with emergency and non-emergency situations.

This course is co-facilitated by OHR and The Police Department.

Sexual Harassment Prevention Training is designed to explain the laws governing sexual harassment and emphasize Baltimore County’s policy regarding this issue.

Computer Security Awareness Training discusses the importance of security at Baltimore County.

It explains why physical and computer security is key to protecting County data. Attacks of all kinds are a constant presence in today's digital world. In order to deliver timely industry best practice guidance and to maintain the County's compliance policy, Baltimore County provides monthly sessions

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DOCUMENT SKILLS

Satya Nadella

34

DOCUMENT CERTIFICATE TARGET AUDIENCE: All Employees WORD 2024 LEVEL 1

WORD 2024 LEVEL 3

Course length: 6.5 hours

Course length: 6.5 hours

Prerequisite(s): PC Essentials or Windows 10

Prerequisite(s): PC Essentials or Windows 10 and Word Level 1 & Level 2

In this course, you will learn fundamental Word skills such as creating, editing, formatting, saving, retrieving and printing documents.

This course prepares the student to perform some advanced functions using Microsoft Word. Topics covered include manipulating images and other media, adding text boxes and quotes, applying WordArt and other text effects, drawing shapes and using SmartArt, tracking changes, adding captions, bookmarks and hyperlinks, inserting footnotes and endnotes, adding citations and a bibliography, creating forms and automating tasks by creating macros.

WORD 2024 LEVEL 2

WORD 2024 GRAPHICS

Course length: 6.5 hours

Course length: 6.5 hours

Prerequisite(s): PC Essentials or Windows 10 and Word Level 1

Prerequisite(s): PC Essentials or Windows 10 and Word Level 1 & Level 2

In this course, you will learn to create and modify complex documents. Topics include creating tables and charts, customizing styles and themes, understanding and utilizing building blocks and quick parts, using templates, controlling paragraphs flow, inserting columns and section breaks, simplifying long documents with indexes and inserting a table of contents.

This course gives the student an in-depth knowledge of using graphics and graphic objects in Microsoft programs. Although taught in Microsoft Word, once the student completes this course they will be able to manipulate graphics in any Microsoft program. Topics cover working with the Drawing Canvas, AutoShapes, Drawing Objects, creating your own images, Pictures and Online Graphics, Word Art, Watermarks, Text Boxes, Symbols, Special Characters, Page Borders, SmartArt, Charts, and Videos.

35

DOCUMENT CERTIFICATE TARGET AUDIENCE: All Employees WORD 2024 MAIL MERGE

WORD 2024 TABLES, TEMPLATES AND FORMS

Course length: 3 hours

Course length: 3.5 hours

Prerequisite(s): PC Essentials or Windows 10 and Word Level 1 & Level 2

Prerequisite(s): Student may take the skill assessment to waiver out of prerequisites.

PC Essentials, Windows 10, or Windows 11, Word Level 1, Word Level 2, and Word Level 3

This course prepares the student to use advanced functions using Microsoft Word Mail Merge Wizard. Topics covered include: mail merges to labels, envelopes, form letters and catalogs.

This course teaches advanced Microsoft Word skills, including creating and modifying tables, designing interactive forms, managing field options, protecting and distributing forms, and automating tasks with macros using Visual Basic for Applications.

WORD 2024 STYLES AND ADVANCED DOCUMENT FEATURES Course length: 3 hours Prerequisite(s): PC Essentials, Windows 10 or Windows 11, Word Level 1, and Word Level 2 This course provides a foundation for using styles and advanced features in Microsoft Word. Students will learn to apply and share styles, troubleshoot common style issues, distinguish between character and paragraph styles, outline and organize text, create tables of contents and indexes, use revision and control options, navigate with the pane, track changes for individual or multiple reviewers, and manage line numbering and page formatting.

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GRAPHICS SKILLS

Paula Scher

37

GRAPHICS CERTIFICATE TARGET AUDIENCE: All Employees POWERPOINT 2021 LEVEL 1

VISIO 2024 LEVEL 1

Course length: 6.5 hours

Course length: 6.5 hours

Prerequisite(s): PC Essentials or Windows 10

Prerequisite(s): PC Essentials, Windows 10 or Windows 11

This introductory course prepares the student to create and deliver engaging multimedia presentations that convey the key points of your message through the use of text, graphics and animations.

Microsoft Visio provides you with an intuitive, customizable tool to easily create a professional-looking visual product by using its extensive gallery of shapes. By following the exercises in this course, you will create visually engaging diagrams, maps, and drawings by using graphical elements to make information easier to comprehend.

POWERPOINT 2021 LEVEL 2

VISIO 2024 LEVEL 2

Course length: 6.5 hours

Course length: 6.5 hours

Prerequisite(s): PC Essentials or Windows 10 and PowerPoint Level 1

Prerequisite(s): PowerPoint Level 1, Visio Level 1, PC Easy, PC Essentials, Windows 10 or Windows 11, and File Management

Upon completing this course, you will be able to customize the PowerPoint application, and effectively create, collaborate on, secure and distribute complex multimedia presentations for a variety of situations. The course includes working with the slide, notes, and handout masters, customizing slide layouts, creating SmartArt, adding audio and video media, customizing animations and transitions, adding hyperlinks and action buttons to slides for navigation and sending slides to other MS Office programs.

This course builds on prior knowledge and enables students to work with advanced Visio features, including creating custom shapes, designing stencils, styles, templates, and floor plans, representing external data in drawings, and sharing Visio diagrams.

38

GRAPHICS CERTIFICATE TARGET AUDIENCE: All Employees WORD 2024 GRAPHICS Course length: 6.5 hours Prerequisite(s): PC Essentials or Windows 10 and Word Level 1 & Level 2 This course gives the student an in-depth knowledge of using graphics and graphic objects in Microsoft programs. Although taught in Microsoft Word, once the student completes this course they will be able to manipulate graphics in any Microsoft program. Topics cover working with the Drawing Canvas, AutoShapes, Drawing Objects, creating your own images, Pictures and Online Graphics, Word Art, Watermarks, Text Boxes, Symbols, Special Characters, Page Borders, SmartArt, Charts, and Videos.

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SPREADSHEET SKILLS

Bret Victor

40

SPREADSHEET CERTIFICATE TARGET AUDIENCE: All Employees EXCEL 2024 LEVEL 1

EXCEL 2024 LEVEL 3

Course length: 6.5 hours

Course length: 6.5 hours

Prerequisite(s): PC Essentials, Windows 10 or Windows 11

Prerequisite(s): PC Essentials, Windows 10 or Windows 11 and Excel Level 1 & 2

This course prepares the student to perform the basics using Microsoft Excel to create spreadsheets where it is necessary to do calculation of data. Topics covered include entering and correcting data, navigating techniques, using ranges, inserting functions, identifying absolute references, using the fill series feature, formatting the worksheet, printing options, and working with multiple-sheet workbooks.

This course builds on the foundational and intermediate skills presented in Excel Level 1 and 2. Topics include consolidating and forecasting data, linking cells across workbooks, applying data validation, creating macros to automate tasks, constructing scenarios, using lookup functions and formula auditing, sharing and protecting workbooks, automating workbook functionality, and creating sparklines and data maps.

EXCEL 2024 LEVEL 2

EXCEL 2024 DATA ANALYSIS WITH PIVOTTABLES

Course length: 6.5 hours

Course length: 6.5 hours

Prerequisite(s): PC Essentials, Windows 10 or Windows 11 and Excel Level 1 This course prepares students to perform intermediate functions using Microsoft Excel.

Topics covered include performing single- and multi-level sorts, working with named ranges and specialized functions, sorting, filtering, outlining, and subtotaling lists, analyzing data with tables and conditional formatting, visualizing data with charts, and presenting and analyzing information using PivotTables and Pivot Charts.

Prerequisite(s): PC Essentials, Windows 10 or Windows 11 and Excel Level 1 & Excel Level 2 This course teaches students to summarize and organize data in Excel for meaningful analysis and presentation. Topics include preparing data for PivotTable reporting, creating PivotTables from various sources, analyzing and filtering data, summarizing and grouping data, formatting PivotTable layouts, creating and manipulating PivotCharts, changing summary calculations, and inserting calculated fields and items.

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SPREADSHEET CERTIFICATE TARGET AUDIENCE: All Employees EXCEL 2024 FORMULAS AND FUNCTIONS

EXCEL 2024 POWERPIVOT

Course length: 6.5 hours

Course length: 6.5 hours

Prerequisite(s): PC Essentials, Windows 10 or Windows 11 and Excel Level 1 & Excel Level 2

Prerequisite(s): PC Essentials, Windows 10 or Windows 11 and Excel Level 1 & Level 2, and Excel Data Analysis with Pivottables

Advanced formulas and functions class will demystify some of the most challenging of more than 300 functions in Excel and shows how to put them to their best use.

This course prepares the student to organize, manipulate and report large amounts of data quickly and report it in the best way possible.

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COMPUTER SKILLS

Bill Gates

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COMPUTER SKILLS TARGET AUDIENCE: All Employees ADOBE ARCOBAT LEVEL 1

ADOBE PRO: NEW EXPERIENCES

Course length: 6.5 hours

Course length: 6.5 hours

Prerequisite(s): PC Easy and File Management

Prerequisite(s): Learners must have a copy of the Adobe Acrobat Pro software in order to register for the class

This course prepares students with foundational skills across a wide range of computer platforms. Topics include creating Portable Document Format (PDF) files from various media such as electronic files, web pages, word processor documents, and scanned images; modifying PDFs by adding hyperlinks, bookmarks, thumbnails, graphics, and text annotations; creating web-ready PDF forms and validating form data; indexing collections of PDF files; applying password security and adjusting document properties to limit accessibility; and optimizing and distributing PDF files for efficient use.

In this course, students will use Adobe Acrobat Professional to navigate and optimize the interface, convert and edit PDF files, merge and organize pages, add comments and annotations, complete interactive forms, secure documents, and optimize PDFs for printing and efficient workflows.

ADOBE ARCOBAT LEVEL 2

ADOBE WORKSHOP

Course length: 6.5 hours

Course length:

Prerequisite(s): PC Easy, File Management, and Acrobat Level 1

Prerequisite(s): PC Easy, File Management, Acrobat Level 1, and Acrobat Level 2

In this course, students will use Adobe Acrobat Professional to convert technical documents into PDF files, enhance and control accessibility of PDF content, customize documents for interactive online use, and prepare and finalize PDFs for commercial printing.

This course enhances students’ ability to create and modify PDF files tailored to departmental needs. Students will work with department-specific data to create, customize, optimize, and distribute PDF files, enhance and manage data, and identify and resolve issues related to form validation, text annotations, password security, and document properties.

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COMPUTER SKILLS TARGET AUDIENCE: All Employees CANVA

FILE MANAGEMENT

Course length: 4 hours

Course length: 1 hour

Prerequisite(s):

Prerequisite(s): PC Essentials or Win 10

In this course, students gain practical experience designing flyers, email headers, presentations, logos, infographics, and social media graphics. Students learn Canva’s interface and how to apply key design principles using built-in templates, tools, and Canva AI features. They also learn how to streamline creative workflows using Canva’s Brand Kits, collaboration tools, and multi-format export features.

This course prepares students to perform file management functions in a local and network environment using the current Windows Operating System.

EMAIL ETIQUETTE

GRAPHICS WORKSHOP

Course length: 3.5 hours

Course length: 6.5 hours

Prerequisite(s): Outlook Introduction

Prerequisite(s): PC Essentials or Windows 10, PowerPoint Level 1 & 2, Visio Level 1 & 2, and Word Graphics

Email etiquette refers to the principles of behavior that one should use when writing or answering email messages.

This course is designed to teach you how to easily reuse content from any of your existing documents and files and combined them into one dynamic presentation. You will learn to import content, add text, images, tables, and graphs and combine it with additional content and media. During the course, you work with the Microsoft Word, PowerPoint, and Visio applications. At the end of the course, you will complete a project that incorporates all applications.

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COMPUTER SKILLS TARGET AUDIENCE: All Employees KEYBOARDING LEVEL 1 and Level 2

MICROSOFT COPILOT

Course length:

Course length: 3.5 hours

Prerequisite(s): None

Prerequisite(s): None

This course teaches students the basics of the keyboarding and correct finger placement to help develop typing skills. Students will also receive a list of free online sources to practice and enhance their typing skills.

In this course, you will use Copilot to streamline communication, power up your content creation, and maximize the potential of generative AI. You will use Copilot and other AI tools available in the Windows 11 operating system, and you will also use Copilot in the Edge browser.

MICROSOFT 365 FOR THE WEB WITH TEAMS, SHAREPOINT & ONEDRIVE

OFFICE 2024

Course length: 6.5 hours Prerequisite(s): PC Essentials, Windows 10 or Windows 11, Familiarity with Microsoft Office 2016, and Office 365 account required This full day course is designed to introduce working with online versions of tools and documents. In addition to the lessons below, learners garner an understanding of how the tools work together and when to use which tool when managing projects and teams.

Course length: hours The Office of Information Technology (OIT) has completed the upgrade of all county users of Microsoft Office to the new Microsoft Office 2024. The Computer Training Center (CTC) offers Office 2024 courses for Excel, Outlook, PowerPoint and Word. If you have already taken Office 2021 classes there is no need to retake the same courses in Office 2024. The certificate programs (Documents, Spreadsheets, and Graphics) will now accept either Office 2016 or Office 2021 classes. In Office 2024, you will find: faster launch times and improved responsiveness, enhanced tools for screen readers and keyboard navigation, improvements in co-authoring and file sharing as well as newer security protocols and encryption standards. Beginning in October 2025, all Microsoft courses will be presented in the Office 2024 environment.

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COMPUTER SKILLS TARGET AUDIENCE: All Employees OUTLOOK 2024

PROJECT 2024 LEVEL 1

Course length: 7 hours

Course length: 6.5 hours

Outlook includes email and a powerful calendar to help you manage your day with scheduling assistance that keeps you in sync with your team and helps you find meeting times that work for everyone. Students will learn to utilize the basic concepts of an electronic mail package and navigate through the Outlook environment.

They will explore the essentials of electronic mail by sending, reading, replying to, and forwarding messages, as well as creating contacts and using notes. Students will also learn to attach document files to messages, use the address book, and view, open, print, and save document attachments. In addition, they will use the Calendar folder to post appointments, meetings, and all‑day events, employ the contact list to add and edit contacts, and create, edit, forward, and print notes.

Prerequisite(s): PC Essentials, Windows 10 or Windows 11 This course is designed to familiarize you with the basic features of Microsoft Project and covers the skills a project manager needs to create a project plan with Project during the planning phase of a project and share it with others for review.

PLANNER

PROJECT 2024 LEVEL 2

Course length: 3 hours

Course length: 6.5 hours

Prerequisite(s): PC Essentials, Windows 10, or Windows 11, Microsoft Office 365 and One Drive, Office 365 account required

Prerequisite(s): PC Essentials, Windows 10 or Windows 11, Project Level 1, Visio Level 1, and Excel Pivot Tables

The Microsoft Planner course provides a basic knowledge of how to organize to-dos and project tasks in clear plans. Planner works together with other Office applications so that you can access and exchange information quickly and easily.

This course is designed to familiarize you with the advanced features and functions of Microsoft Project so you can use it effectively and efficiently in a real-world environment.

This course covers the advanced skills a project manager needs to update a project plan in Project during the execution, monitoring, and controlling phases of a project. This course will enable you to manage the project so that it is completed on time, within budget and according to scope.

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COMPUTER SKILLS TARGET AUDIENCE: All Employees WEBEX MEETINGS TRAINING

WINDOWS 11

Course length:

Course length: 4 hours

This course introduces the key functions of Webex accounts and familiarizes learners with their Personal Webex Room. Students will learn to log in to the app and website, schedule meetings in Outlook and Webex, utilize meeting controls, set up and manage polling questions and results, create and manage breakout sessions, record sessions, and configure recording preferences.

Note: Students who attended PC Essentials or Windows 10 don't need to attend this class.

This course introduces basic Windows 11 concepts and skills. Students will learn to log on, shut down, and restart the system; navigate the desktop, taskbar, and Start menu; work with desktop applications and multitask within Windows; explore Microsoft Office Word, Excel, PowerPoint, and Outlook; manage files and folders using File Explorer; browse the web; and customize the Start menu and desktop.

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WORKDAY SKILLS

Workday

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WORKDAY SKILLS TARGET AUDIENCE: All Employees WORKDAY ABSENCE

WORKDAY TIME TRACKING

Course length:1.5 hours

Course length:1.5 hours

Prerequisite(s): General Navigation

Prerequisite(s): General Navigation

Employees will learn how to enter and submit their Time Off request, such as vacation, sick and Leave of Absence for approval through the Absence application.

Employees will learn how to enter and manage their time through Time Tracking. This session will also discuss how to submit exceptions to their schedules and monitor the approval process.

WORKDAY ABSENCE FOR PAYROLL PREPARERS AND MANAGERS

WORKDAY TIME TRACKING FOR PAYROLL PREPARERS AND MANAGERS

Course length:1.5 hours

Course length:1.5 hours

Prerequisite(s): General Navigation, Time Tracking and Absence

Prerequisite(s): General Navigation, Time Tracking and Absence

Payroll Preparers and Managers will learn how to run the tasks needed to process absences for their employees.

Payroll Preparers and Managers will learn how to enter and manage their time as well as staff members through Time Tracking. The session will discuss correcting, submitting, and the approval process.

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WOMEN AND RETIREMENT WORKSHOP FLYER

Women and Retirement Workshop Check Couse Schedule for Date 12:00 P.M. - 1:00 P.M. Presenter: Karis Cox

Baltimore County Government Deferred Compensation Plan

Contact your Nationwide Retirement Specialist: Karis Cox (443) 934-3237 coxk9@nationwide.com

The Nationwide Group Retirement Series includes unregistered group fixed and variable annuities and trust programs. The unregistered group fixed and variable annuities are issued by Nationwide Life Insurance Company. Trust programs and trust services are offered by Nationwide Trust Company, FSB, a division of Nationwide Bank. Nationwide Investment Services Corporation, member FINRA. Nationwide Mutual Insurance Company and Affiliated Companies, Home Office: Columbus, OH 43215-2220. Nationwide and the Nationwide N and Eagle are service marks of Nationwide Mutual Insurance Company. © 2014

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WORKDAY LEARNING WORKDAY LEARNING IS NOW LIVE! Baltimore County Government is excited to announce Workday Learning, our new, centralized learning management system.

Workday Learning will enhance how employees discover, register for, and track training and professional development opportunities across the County. This new platform will provide: •

A single, easy-to-navigate location for employee training and development courses

•

Streamlined course registration and enrollment

•

Improved visibility into learning history, certifications, and compliance training

•

Personalized learning recommendations to support career growth and workforce development

For more information about the new process, please visit: https://baltcomd.sharepoint.com/sites/WDV/ SitePages/Workday-Learning.aspx or email employeetraining@baltimorecoubntymd.gov.

A Quick Reference Card outlining the new process is provided on the next page.

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THE SIX EASY STEPS TO REGISTER You can submit your course requests directly in Workday How to enroll in a course: 1. Log into Workday 2. Click Menu 3. Go to the Personal group 4. Click Learning 5. Select Discover

6. Search for the course you’d like to enroll in and submit your request Once your request is reviewed, you’ll receive a notification confirming your enrollment or waitlist status.

Course Dates and Times may be found at https://baltcomd.sharepoint.com/ sites/BCPoint/Training or Workday Learning. Contact your Department Training Liaison or email us at employeetraining@baltimorecountymd.gov for assistance.

Note: Please be aware of the differentiation between specific certificate candidates’ only classes and those classes that are available to all Baltimore County Government employees.

TRAINTALK Be in the know! Don’t miss a single opportunity. Sign up to receive emails about upcoming training opportunities for Baltimore County Government employees.

TrainTalk is an email distribution list maintained for the purpose of publicizing training. If you want to be included in TrainTalk, send an email to employeetraining@baltimorecountymd.gov with TrainTalk in your message subject line. Work smarter for Baltimore County Government with TrainTalk!

Visit us on the web at https://baltcomd.sharepoint.com/sites/ BCPoint/Training for the following:  Training Opportunities schedule and course descriptions  Office of Human Resources materials  Human Resources Information

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COURSE REGISTRATION ELIGIBILITY CRITERIA Classified and non-classified employees are eligible to participate in the designated training and career development courses offered by the Office of Human Resources.

Part-time employees working less than 18 hours per week and all occasional, temporary, and seasonal employees are typically not included in training opportunities because the limited nature of their employment does not justify the cost of training.

Exceptions may include 1) training that is necessary for the employee to fully function as a member of the work group; and 2) training that enables the employee to skillfully perform the required functions of the position. In order to maximize the benefits to the agency, such training should be short-term, low cost, and the skill should be developed at the beginning of the employment period.

INCLEMENT WEATHER POLICY Training classes are canceled if the County has declared “Liberal Leave”, “Closed”, “Delayed Opening” or “Early Departure”. A recording regarding class status during inclement weather will be available by calling 410-887-8713. We will notify you of the rescheduled training date once it has been set. Official information regarding the implementation of the inclement weather policy will be posted on the County’s website at www.baltimorecountymd.gov and on the County’s Twitter emergency site @BACOemergency. Most media outlets in the area will also report on closings and late openings, but that information is unofficial and employees should confirm on the County’s website or official Twitter feed. Revised February 17, 2015.

TUITION ASSISTANCE The County encourages employees to continue their education by providing tuition reimbursement upon successful completion of approved courses towards a degree or certificate at accredited institutions. Non-credit programs for continuing education are excluded. Qualified employees may be reimbursed a percentage of the cost of tuition and certain other fees, excluding textbooks, up to a set maximum per fiscal year as prescribed in the County's Educational Assistance Program and the applicable Memorandum of Understanding. Applications must be submitted in the same fiscal year in which the course is taken.

Procedure: A Spend Authorization must first be created from the Expenses app in Workday, then attach the completed Application Form. Applications must be submitted prior to completion of the course for which reimbursement is sought. One (1) late-file approval will be granted during the applicant’s employment with Baltimore County. You will receive a notification when the request has been approved or denied in Workday. Upon completion of the course(s), an Educational Assistance Expense Report must be created and submitted in Workday for reimbursement. You will receive a message in Notifications when the request has been approved or denied in Workday.

All applications filed outside of the fiscal year in which the course was taken will not be considered for reimbursement.

Additional information may be obtained by contacting the Office of Human Resources at (410) 887-3564 or by email at educationalassistance@baltimorecountymd.gov.

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OHR TRAINING DIRECTIONS Office of Human Resources Allegheny Building 308 Allegheny Avenue Towson, MD 21204 *Please check the BCPOINT calendar for OHR location verification* From Beltway 695, take exit 26 to York Road, south. At the 3rd traffic light, make a right onto the Towson By-Pass (Bosley Avenue). Proceed to Allegheny Avenue and make a right. The Office of Human Resources is located in a historical school building on the corner of Allegheny Avenue and Central Avenue.

From the Government Center, go north on Bosley to Allegheny Avenue. Go west on Allegheny Avenue to Central Avenue. The Office of Human Resources is located in a historical school building on the corner of Allegheny Avenue and Central Avenue. **YOU MUST DISPLAY YOUR COUNTY ID BADGE WHILE IN THE OHR BUILDING

COUNTY BADGE AT ALL TIMES.** Upon entering the building, please prepare to be scanned by security and present your County ID badge to the front desk receptionist who will direct you to the training room.

Parking on the Human Resources lot or the Dept. of Aging lot is RESTRICTED. Any violators will be ticketed at the owner’s expense.

DO NOT PARK on the lots adjacent to or behind the Allegheny Building.

PARKING There is ample metered parking (coins only) in the area surrounding the Human Resources building. Parking for a fee is available at the County Office Building and the following facilities: • Library Garage – Located on East Chesapeake Avenue between the Towson Library and Maryland District Court. The address is 115 Towsontown Boulevard, Towson, Maryland 21204.

• Baltimore Avenue Garage – Located at the northeast corner of Baltimore Avenue and Susquehanna Avenue behind the County Office Building. The address is 110 West Susquehanna Avenue, Towson, Maryland 21204.

• Washington Avenue Garage – Located at the northwest corner of Washington Avenue and Susquehanna Avenue, behind the Jefferson Building and Post Office. The address is 100 West Susquehanna Avenue, Towson, Maryland 21204.

• Tolbert Garage – Located on Ware Avenue, west of Washington Avenue. The address is 108 Ware Avenue, Towson, Maryland 21204.

The CTC or OHR does not provide or stamp parking vouchers. Because of the restricted parking situation, carpooling is recommended whenever possible.

Large County vehicles bearing the Baltimore County Seal are permitted to park on Central Avenue in designated spots.

If you have a disability or other condition requiring special arrangements, contact the Training Division at employeetraining@baltimorecountymd.gov or call 410-887-8713 at least one week prior to your scheduled class.

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COMPUTER TRAINING DIRECTIONS 401 Bosley Avenue Room T115 (Tunnel Area) Towson, Maryland 2120 *Please check the BCPOINT calendar for CTC location verification * The County Courts Building Bosley Avenue entrance is now closed. You can enter the facilities via the Old Court House (Chesapeake or Pennsylvania Avenues), or the New Courts Building, Circuit Court (Chesapeake Avenue) from the courtyard. The recommended entrances are through the Old Court House.

Old Court House—Follow the guard's directions to the elevator. Take the elevator to the basement. Upon exiting the elevator turn left and then left again to the hallway. Go through the brown double doors and turn left again. Continue down the hall and go through the black double fire doors. Turn right and go down the stairs. At the bottom of the stairs turn left and continue to the second set of double doors on the left. At the CTC entrance, scan your County ID Badge or follow the directions for us to buzz you in.

New Courts Building—After passing through the guard station, turn right and take the elevators to the ground floor. Go toward the lobby. In the lobby area you will turn right (facing the Bosley Avenue entrance) and then turn right again at the next hallway. At the end of the hall, turn right into the next hallway. Once you pass through the double doors, you will see the Computer Training Center door on the right. Scan your County ID badge, or follow the directions for us to buzz you in. If you have a County ID or Key Card, scan the card for entrance.

COUNTY BADGE **YOU MUST DISPLAY YOUR COUNTY ID BADGE WHILE IN THE CTC BUILDING AT ALL TIMES.** Upon entering the building, please prepare to be scanned by security and present your County ID badge to the front desk receptionist who will direct you to the training room.

PARKING The CTC is located off the tunnel area in the basement, between the New Courts Building and the Old Court House (see map below).

There is parking available for a fee—$10 all day—at the garage behind the County Office Building at 110 West Susquehanna Avenue, Towson, Maryland, 21204 (near Baltimore Avenue), and other parking facilities in downtown Towson area. The CTC does not provide or stamp parking vouchers. Metered parking on the streets is not recommended. Meters have to be fed every two hours, which would cause disruptions during class time.

If you have a disability or other condition requiring special arrangements, contact the Training Division at employeetraining@baltimorecountymd.gov or call 410-887-2180 at least one week prior to your scheduled class.

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