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About Pinnacle
A B O U T P I N N A C L E
Our commitment to providing our Client Families with an exceptional customer experience starts from their first interaction with Pinnacle, whether that is virtual or in person. We continue to change the paradigm when our client' s think of our industry. We do that by providing a Renovation or Custom Build experience based on trust, is enjoyable, and by listening carefully to our clients. That ‘intentional listening ’ is done by providing our proprietary DNA Questionnaire™ so we understand How they want to live in their newly renovated Home vs just what they want to do to their house.
Integral to providing the very best to our Client Families is the insight gained from the honest feedback gathered from every Client upon project completion by a third party survey firm. These Client surveys provide the opportunity to continually improve and enhance Pinnacle ’ s build process, keep management informed and ensure quality and excellence. The Client feedback in many ways drives project completion and enhances Pinnacle ’ s corporate culture. As well, the results are used for training Employees, Suppliers and Trades. For Pinnacle, creating the ultimate Client experience speaks volumes, translating simultaneously into Customer loyalty and with loyalty comes the highest form of praise – referring Clients!
No matter what Builder you choose for your project, we believe you deserve to be properly educated by an authority in the industry; our goal is to help provide you with the resources necessary to help you navigate your way to a successful Renovation or Custom Home Build. These resources are designed to help guide you in what you should expect in all stages of your project –Before, During and After your Renovation or Custom Home Build.
