Pierce group benefits 2016 booklet 2017 plan year (12 15 16) with page links

Arranged by Pierce Group Benefits

PIERCE GROUP BENEFITS PLAN YEAR: January 1, 2017 - December 31, 2017

What’s Inside Pierce Group Benefits Plan Year January 1, 2017 through December 31, 2017

Benefits Plan Overview.................................................................................

2

Online Enrollment Instructions…………………………………………………

4

Health Insurance UnitedHealthcare Silver Choice Plus HSA – Base Plan……………….

Health Savings Account (HSA)…………………………………………...

6 8 10 12 13 14 15 16 19 20

Dental Benefits……………………………………………

24

Vision Benefits……………………………………………

27

Health, Dental & Vision Rates – 2016 - 2017……………….

30

Group Term Life Insurance………………………………..

31

UnitedHealthcare Silver Choice Plus – Buy Up Option #1.……………

UnitedHealthcare Choice Plus HSA – Buy Up Option #2.…….……… myuhc.com Step-By-Step Registration Process……………..………… myNurseLine………………………………………………………………..

Virtual Visits………………………………………………………………...

Generic Medications – Five Things You Need to Know………….……

Getting to know your Prescription Drug List...……………………..……

Pierce Group Benefits is offering all eligible employees a comprehensive Benefits Program.

This booklet highlights the benefits offered through your employer for the current plan year. Some benefits described in this booklet are fully or partially paid by your employer, while others are fully paid by the employee. You have the opportunity to select the benefits in which you wish to participate. Please see the Benefits Plan Overview section of the booklet for more details.

OptumRx Mail Service Pharmacy……………………….……….………

Flexible Spending Accounts Medical & Dependent Care Flexible Spending Accounts……….…….

This is neither an insurance contract nor a Summary Plan Description and only the actual policy provisions will prevail. All information in this booklet including premiums quoted is subject to change. All policy descriptions are for information purposes only. Your actual policies may be different than those in this booklet.

Arranged & Enrolled by

Limited Purpose Flexible Spending Account……………………………

35 42

Cancer Benefits…………………………………………...

43

Disability Benefits…………………………………………

54

Accident Benefits…………………………………………

63

Medical Bridge Indemnity Benefits………………………..

67

Group Critical Care Benefits………………………………

72

Supplemental Life Insurance……………………………..

79

Identity Theft Shield & Life Events Legal Plan……………..

85

Pierce Group Benefits Rev. 12/15/2016

Pierce Group Benefits | 1

PIERCE GROUP BENEFITS EMPLOYEE BENEFITS PROGRAM Provided by Pierce Group Benefits

Pre-Tax Benefits Health Insurance

UnitedHealthcare (New!)

Dental Insurance

AlwaysCare

Vision Insurance

AlwaysCare

Health Savings Accounts* o Employee Maximum $3,400/year o Family Maximum $6,750/year HSA plans can only be established in conjunction with a qualified high-deductible health plan (HDHP)

Flexible Spending Accounts* o Medical Reimbursement FSA Maximum $2,550/year o Limited Purpose FSA Maximum $2,550/year** o Dependent Care Reimbursement FSA Maximum $5,000/year

**Limited Purpose FSA funds can only be used for qualifying vision, dental and orthodontia expenses Cancer Benefits

Colonial Life

Accident Benefits

Colonial Life

Medical Bridge Indemnity Benefits

Colonial Life

*You will need to re-sign for the Savings and Spending Accounts if you want them to continue next year.

IF YOU DO NOT RE-SIGN, YOUR CONTRIBUTION WILL STOP AT THE END OF THE PLAN YEAR.

Post-Tax Benefits Disability Benefits

Colonial Life

Group Critical Care Benefits

Colonial Life

Life Insurance o Group Term Life Insurance o Supplemental Term Life Insurance o Universal Life Insurance o Whole Life Insurance

Sun Life (formerly Assurant) Colonial Life Colonial Life Colonial Life

Identity Theft Shield & Life Events Legal Plan Legal Shield Insurance Products will remain in effect unless you see a representative to change them.

Enrollment Period October 26, 2016 through November 4, 2016 Effective Dates December 1, 2016 through November 30, 2017 (Health, Dental, Group Term Life, Vision & HSAs) January 1, 2017 through December 31, 2017 (FSAs, Colonial & Legal Plan)

2 | Pierce Group Benefits

Qualifications • Employees must work 30 hours or more per week to participate in benefits.

• New Employees should speak with Human Resources for benefit effective dates following employment.  The plan year for UnitedHealthcare Health, AlwaysCare Dental, Sun Life Group Term Life, AlwaysCare Vision and Health Savings Accounts lasts from December 1, 2016 through November 30, 2017. The plan year for Colonial Insurance products, Flexible Spending Accounts and Legal Shield Identity Theft Shield and Live Events Legal Plan lasts from January 1, 2017 through December 31, 2017.  Deductions for UnitedHealthcare Health, AlwaysCare Dental, Sun Life Group Term Life, AlwaysCare Vision and Health Savings Accounts will begin December 2016. Deductions for Colonial Insurance products, Flexible Spending Accounts and Legal Shield Identity Theft Shield and Live Events Legal Plan will begin January 2017.  If signing up for any coverage on your spouse and/or children, please have their dates of birth and social security numbers available when enrolling online or meeting with the Benefits Representative.  If you will be receiving a new debit card, whether you are a new participant or to replace your expired card, please be aware that it may take up to 30 days following your plan effective date for your card to arrive. Your card will be delivered by mail in a plain white envelope. During this time you may use manual claim forms for eligible expenses, available from your Benefits Representative during the open enrollment period. Please note that your debit card is good through the expiration date printed on the card.  Elections made during this enrollment period CANNOT BE CHANGED AFTER THE ENROLLMENT PERIOD unless there is a family status change as defined by the Internal Revenue Code. Examples of a family status change are: marriage, divorce, death of a spouse or child, birth or adoption of a child, termination or commencement of a spouse's employment, or the transition of spouse's employment from full-time to part-time or vice-versa.  Once a family status change has occurred, an employee has 30 days to notify the North Carolina Service Center at 1-888-662-7500 to request a change in elections.  Medical Reimbursement and Dependent Care Reimbursement expenses must be incurred during the Plan Year in order to be eligible for reimbursement.  An employee has 90 days after the plan year ends to submit claims for medical reimbursement and/or dependent care expenses that were incurred during the plan year. Please note that if employment terminates during the plan year, that employee's plan year ends the day employment ends. The employee has 90 days after the termination date to submit claims.  Unlike Medical Reimbursement Accounts, with Dependent Care Flexible Spending Accounts the maximum reimbursement you can get is equal to the current account balance in your Dependent Care account.  The Colonial Cancer plan and the Health Screening Rider on the Colonial Accident and Colonial Medical Bridge plan have a 30-day waiting period for new enrollees. Coverage, therefore, will not begin until January 31, 2017.  Additionally, some policies may include a pre-existing condition clause. Please read your policy carefully for full details.  Please be aware there are certain coverages that may be subject to federal and state tax when premium is paid by pretax deduction or employee contribution.  An employee taking a leave of absence, other than under the Family & Medical Leave Act, may not be eligible to re-enter the Benefits Program until the next plan year. Please contact your Pierce Group Benefits Benefit Administrator for more information.

FLEXIBLE SPENDING ACCOUNTS / HEALTH SAVINGS ACCOUNTS If an employee enrolls in an employer-sponsored High Deductible Health Plan, he/she may participate in a Health Savings Account (HSA). If enrolling during annual enrollment, the employer will make an annual contribution of $250.00 the first of the plan year to the employee’s HSA. Employees hired during the year will receive a pro-rated amount. If the employee is hired before the 15th of the month, the pro-rated amount will be calculated from the first of that month; if hired the 15th or after, the pro-rated amount will be calculated from the next month. If the employee participates in an HSA, he/she may also participate in a Limited Purpose Flexible Spending Account (LPFSA).

-ORIf the employee enrolls in an employer-sponsored Preferred Provider Organization (PPO) plan, the employee may participate in a Flexible Savings Account (FSA). If enrolling during annual enrollment, the employer will make an annual contribution of $250.00 the first of the plan year to the employee’s FSA. Employees hired during the year will receive a pro-rated amount. If the employee is hired before the 15th of the month, the pro-rated amount will calculated from the first of that month; if hired the 15 th or after, the pro-rated amount will be calculated from the next month.

If the employee does not wish to enroll in an employer-sponsored health plan, the employee may still participate in a Flexible Spending Account (FSA) or Limited Purpose FSA. No employer contributions will be made.

To enroll or make changes to your Benefits Plan, please see the representative while he/she is at your location.

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Online Enrollment Instructions for your Annual Enrollment Period You can make the following benefit elections online from October 26, 2016 through November 4, 2016:  Enroll, change or cancel your Health insurance.  Sign up/re-enroll your Health Savings Account (HSA).  Sign up/re-enroll your Flexible Spending Account (Medical, Limited Purpose & Dependent Care).  Enroll, change or cancel your Vision insurance.  Enroll, change or cancel your Dental insurance.  Enroll, change or cancel your Pre-Paid Legal.  Enroll, change or cancel your Group Term Life insurance.  Enroll, change or cancel your Colonial products (please see further details below) The following benefit elections must be made with your Benefits Representative during the enrollment period and are not available for online enrollment.  Enroll or change Colonial products (please see further details below) BENSELECT ONLINE ASSISTANCE 1. Complete the following steps to begin the online enrollment process. 

Go to https://harmony.benselect.com/Enroll



Enter your User Name: SSN with or without dashes



Enter your Password: Last 4 of SSN + Last 2 of Birth Year

Helpful Tips:  If you are a new employee and unable to log into the online system, please see the Benefits Representative while he/she is at your school or location or at the scheduled make-up day.  If you are an existing employee and unable to log into the online system, please contact Pierce Group Benefits at 888662-7500 between 8:30am and 5:00pm or speak with your Benefits Representative while he/she is at your school or location or at the scheduled make-up day.

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The screen prompts you to create a NEW PIN [____________________________].

Choose a security question and enter answer [______________________________________].

Confirm (or enter) an email address Click on ‘Save New PIN’ to continue to the enrollment welcome screen.

From the welcome screen click “Next”.

The screen shows ‘Personal Information’. Verify that the information is correct and enter the additional required information (marital status, work phone, e-mail address). Click ‘Next’.

The screen allows you to add family members. It is only necessary to enter family member information if adding or including family members in your coverage. Click ‘Next’.

The screen shows ‘Benefit Summary’. Review your current benefits and make changes/selections for the upcoming plan year.

Health Insurance You must enroll in this benefit in order to continue coverage for the new plan year.

PLEASE NOTE: Employees should review the Summary of Benefits and Coverage and other required notices on BenSelect

Health Savings Account - HSA plans can only be established in conjunction with a qualified high-deductible health plan (HDHP) You must enroll in this benefit in order to continue coverage for the new plan year.

Enter annual amount. EMPLOYEE MAX $3,400/year FAMILY MAX $6,750/year

Health Care FSA You must enroll in this benefit in order to continue coverage for the new plan year.

Enter annual amount. MAX $2,550/year

Limited Purpose FSA – Limited Purpose FSA funds can only be used for qualifying vision, dental and orthodontia expenses You must enroll in this benefit in order to continue coverage for the new plan year.

Enter annual amount. MAX $2,550/year

Dependent Care FSA You must enroll in this benefit in order to continue coverage for the new plan year.

Enter annual amount. MAX $5,000/year Instructions continued on next page

4 | Pierce Group Benefits

Online Enrollment Instructions

Dental Review current coverage (if applicable).

Follow the instructions to enroll in, change, cancel or keep coverage.

Vision Review current coverage (if applicable).

Follow the instructions to enroll in, change, cancel or keep coverage.

Legal Plan Review current coverage (if applicable).

Follow the instructions to enroll in, change, cancel or keep coverage.

Basic Group Term Life This is an employer-paid benefit.

Please review beneficiary information and follow the instructions to make changes, if needed.

Voluntary Group Term Life Review current coverage (if applicable).

Follow the instructions to enroll in, change, cancel or keep coverage.

COLONIAL SUPPLEMENTAL INSURANCE Disability – NCK1000 You may enroll online in NCK1000 – the North Carolina Educator Disability Plan.

Cancer Assist You may enroll online in Cancer Assist coverage.

Group Critical Care You may enroll online in Group Critical Care coverage.

Individual Medical Bridge You may enroll online in Individual Medical Bridge coverage.

Accident 1.0 You may enroll online in Accident 1.0; however persons over age 64 applying for coverage and employees wishing to purchase an individual policy for their spouse must meet with the Benefits Representative.

Term Life 1000 You may enroll online in Term Life 1000; however, employees wishing to purchase an individual policy for their spouse should meet with the Benefits Representative.

Universal Life 1000 You will need to meet with the Benefits Representative in order to enroll in Universal Life 1000 for yourself and/or your spouse

Whole Life 1000 You may enroll online in Whole Life 1000; however, employees wishing to purchase an individual policy for their spouse should meet with the Benefits Representative.

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Click ‘Sign & Submit’ once you have decided which benefits to enroll in.

Review your coverage. If any items are ‘Pending’, you will need to decide whether to enroll or decline this benefit.

Click ‘Next’ to review and electronically sign the authorization for your benefit elections.

Review the confirmation, then if you are satisfied with your elections, enter your PIN and click ‘Sign Form’.

Click ‘Download & Print’ to print a copy of your elections. Please do not forget this important step!!!

Click ‘Log Out’.

Pierce Group Benefits | 5

HEALTH INSURANCE Health Benefits Provided by UnitedHealthcare Please visit your BenSelect Enrollment Site to review the Summary of Benefits and Coverage and other required notices

PLAN YEAR: December 1, 2016 through November 30, 2017

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Health Insurance Benefit Highlights Base Plan

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Health Insurance Benefit Highlights Buy Up Option #1 Please visit your BenSelect Enrollment Site to review the Summary of Benefits and Coverage and other required notices

PLAN YEAR: December 1, 2016 through November 30, 2017

8 | Pierce Group Benefits

Health Insurance Benefit Highlights Buy Up Option #1

Pierce Group Benefits | 9

Health Insurance Benefit Highlights Buy Up Option #2 Please visit your BenSelect Enrollment Site to review the Summary of Benefits and Coverage and other required notices

PLAN YEAR: December 1, 2016 through November 30, 2017

10 | Pierce Group Benefits

Health Insurance Benefit Highlights Buy Up Option #2

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Health Insurance myuhc.com Step-by-Step Registration Process

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Health Insurance myNurseLine

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Health Insurance Virtual Visits

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Health Insurance Generic Medications – Five Things You Need to Know

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Health Insurance Getting to Know Your Prescription Drug List

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Health Insurance Getting to Know Your Prescription Drug List

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Health Insurance Getting to Know Your Prescription Drug List

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Health Insurance OptumRx Mail Service Pharmacy

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Health Insurance Health Savings Account (HSA)

20 | Pierce Group Benefits

Health Insurance Health Savings Account (HSA)

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Health Insurance Health Savings Account (HSA)

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Health Insurance Health Savings Account (HSA)

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DENTAL INSURANCE Dental Benefits Provided by AlwaysCare PLAN YEAR: December 1, 2016 through November 30, 2017

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Dental Insurance

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Dental Insurance

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VISION INSURANCE Vision Benefits Provided by AlwaysCare PLAN YEAR: December 1, 2016 through November 30, 2017

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Vision Insurance

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AlwaysAssist Mobile App Dental & Vision Benefits

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HEALTH, DENTAL & VISION RATES Pierce Group Benefits December 1, 2016 - November 30, 2017 Rates

HEALTH

Employee Only

Employee/ Spouse

Employee/ Child(ren)

Family

Monthly Premium

$367.33

$734.66

$679.56

$1,138.72

Employer Contribution

$367.33

$367.33

$367.33

$367.33

Employee Contribution Monthly

$0.00

$367.33

$312.23

$771.39

Employee Contribution (24 pay deducts)

$0.00

$183.67

$156.12

$385.70

Employee Only

Employee/ Spouse

Employee/ Child(ren)

Family

Monthly Premium

$407.77

$815.54

$754.38

$1,264.09

Employer Contribution

$367.33

$367.33

$367.33

$367.33

Employee Contribution Monthly

$40.44

$448.21

$387.05

$896.76

Employee Contribution (24 pay deducts)

$20.22

$224.11

$193.53

$448.38

Employee Only

Employee/ Spouse

Employee/ Child(ren)

Family

Monthly Premium

$425.38

$850.76

$786.95

$1,318.67

Employer Contribution

$367.33

$367.33

$367.33

$367.33

Employee Contribution Monthly

$58.05

$483.43

$419.62

$951.34

Employee Contribution (24 pay deducts)

$29.03

$241.72

$209.81

$475.67

Employee Only

Employee + Spouse

Employee + Child(ren)

Family

$23.66 $11.83 $0.00

$49.68 $11.83 $13.01

$65.04 $11.83 $20.69

$88.70 $11.83 $32.52

Employee Only

Employee + Spouse

Employee + Child(ren)

Family

$37.86 $11.83 $7.10

$79.24 $11.83 $27.79

$94.62 $11.83 $35.48

$130.10 $11.83 $53.22

Employee Only

Employee +1

Family

Monthly Cost

$6.38

$9.90

$15.12

Employer Contribution (24 deductions)

$3.19

$3.19

$3.19

Employee Deduction (24 deductions)

$0.00

$1.76

$4.37

BASE PLAN*

HEALTH HEALTH BUY-UP COPAY PLAN*

HEALTH BUY-UP HSA PLAN*

DENTAL LOW PLAN Monthly Premium Employer Contribution (24 deductions) Employee Deduction (24 deductions)

DENTAL HIGH PLAN Monthly Premium Employer Contribution (24 deductions) Employee Deduction (24 deductions)

VISION

30 | Pierce Group Benefits

GROUP TERM LIFE INSURANCE Group Term Life Benefits Provided by Sun Life

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Group Term Life Insurance Voluntary Life PLAN YEAR: December 1, 2016 through November 30, 2017

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Group Term Life Insurance Voluntary Life

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Group Term Life Insurance Voluntary Life

Employee Life Premiums – Voluntary Life Semi-Monthly Premium Deduction Schedule Premiums are based on the employee’s age on each policy anniversary Benefit In 000’s

<20

20-24

25-29

30-34

35-39

40-44

45-49

50-54

55-59

60-64

65-69

70-74

75+

AD&D Age All

$20 $30 $40 $50 $60 $70 $80 $90 $100 $110 $120 $130 $140 $150 $160 $170 $180 $190 $200 $210 $220 $230 $240 $250 $260 $270 $280 $290 $300 $350 $400 $450 $500

0.26 0.39 0.52 0.65 0.78 0.91 1.04 1.17 1.30 1.43 1.56 1.69 1.82 1.95 2.08 2.21 2.34 2.47 2.60 2.73 2.86 2.99 3.12 3.25 3.38 3.51 3.64 3.77 3.90 4.55 5.20 5.85 6.50

0.52 0.78 1.04 1.30 1.56 1.82 2.08 2.34 2.60 2.86 3.12 3.38 3.64 3.90 4.16 4.42 4.68 4.94 5.20 5.46 5.72 5.98 6.24 6.50 6.76 7.02 7.28 7.54 7.80 9.10 10.40 11.70 13.00

0.57 0.86 1.14 1.43 1.71 2.00 2.28 2.57 2.85 3.14 3.42 3.71 3.99 4.28 4.56 4.85 5.13 5.42 5.70 5.99 6.27 6.56 6.84 7.13 7.41 7.70 7.98 8.27 8.55 9.98 11.40 12.83 14.25

0.78 1.17 1.56 1.95 2.34 2.73 3.12 3.51 3.90 4.29 4.68 5.07 5.46 5.85 6.24 6.63 7.02 7.41 7.80 8.19 8.58 8.97 9.36 9.75 10.14 10.53 10.92 11.31 11.70 13.65 15.60 17.55 19.50

1.04 1.56 2.08 2.60 3.12 3.64 4.16 4.68 5.20 5.72 6.24 6.76 7.28 7.80 8.32 8.84 9.36 9.88 10.40 10.92 11.44 11.96 12.48 13.00 13.52 14.04 14.56 15.08 15.60 18.20 20.80 23.40 26.00

1.61 2.42 3.22 4.03 4.83 5.64 6.44 7.25 8.05 8.86 9.66 10.47 11.27 12.08 12.88 13.69 14.49 15.30 16.10 16.91 17.71 18.52 19.32 20.13 20.93 21.74 22.54 23.35 24.15 28.18 32.20 36.23 40.25

2.44 3.66 4.88 6.10 7.32 8.54 9.76 10.98 12.20 13.42 14.64 15.86 17.08 18.30 19.52 20.74 21.96 23.18 24.40 25.62 26.84 28.06 29.28 30.50 31.72 32.94 34.16 35.38 36.60 42.70 48.80 54.90 61.00

4.37 6.56 8.74 10.93 13.11 15.30 17.48 19.67 21.85 24.04 26.22 28.41 30.59 32.78 34.96 37.15 39.33 41.52 43.70 45.89 48.07 50.26 52.44 54.63 56.81 59.00 61.18 63.37 65.55 76.48 87.40 98.33 109.25

8.42 12.63 16.84 21.05 25.26 29.47 33.68 37.89 42.10 46.31 50.52 54.73 58.94 63.15 67.36 71.57 75.78 79.99 84.20 88.41 92.62 96.83 101.04 105.25 109.46 113.67 117.88 122.09 126.30 147.35 168.40 189.45 210.50

12.48 18.72 24.96 31.20 37.44 43.68 49.92 56.16 62.40 68.64 74.88 81.12 87.36 93.60 99.84 106.08 112.32 118.56 124.80 131.04 137.28 143.52 149.76 156.00 162.24 168.48 174.72 180.96 187.20 218.40 249.60 280.80 312.00

19.97 29.96 39.94 49.93 59.91 69.90 79.88 89.87 99.85 109.84 119.82 129.81 139.79 149.78 159.76 169.75 179.73 189.72 199.70 209.69 219.67 229.66 239.64 249.63 259.61 269.60 279.58 289.57 299.55 349.48 399.40 449.33 499.25

36.14 54.21 72.28 90.35 108.42 126.49 144.56 162.63 180.70 198.77 216.84 234.91 252.98 271.05 289.12 307.19 325.26 343.33 361.40 379.47 397.54 415.61 433.68 451.75 469.82 487.89 505.96 524.03 542.10 632.45 722.80 813.15 903.50

129.58 194.37 259.16 323.95 388.74 453.53 518.32 583.11 647.90 712.69 777.48 842.27 907.06 971.85 1036.64 1101.43 1166.22 1231.01 1295.80 1360.59 1425.38 1490.17 1554.96 1619.75 1684.54 1749.33 1814.12 1878.91 1943.70 2267.65 2591.60 2915.55 3239.50

0.26 0.39 0.52 0.65 0.78 0.91 1.04 1.17 1.30 1.43 1.56 1.69 1.82 1.95 2.08 2.21 2.34 2.47 2.60 2.73 2.86 2.99 3.12 3.25 3.38 3.51 3.64 3.77 3.90 4.55 5.20 5.85 6.50

Spouse Life Premiums Premiums are based on the employee’s age on each policy anniversary Benefit In 000’s

<20

20-24

25-29

30-34

35-39

40-44

45-49

50-54

55-59

60-64

65-69

70-74

75+

AD&D Age All

$5 $10 $15 $20 $25 $30 $35 $40 $45 $50 $60 $70 $80 $90 $100 $110 $120 $130 $140 $150 $160 $170 $180 $190 $200 $210 $220 $230 $240 $250

0.07 0.13 0.20 0.26 0.33 0.39 0.46 0.52 0.59 0.65 0.78 0.91 1.04 1.17 1.30 1.43 1.56 1.69 1.82 1.95 2.08 2.21 2.34 2.47 2.60 2.73 2.86 2.99 3.12 3.25

0.13 0.26 0.39 0.52 0.65 0.78 0.91 1.04 1.17 1.30 1.56 1.82 2.08 2.34 2.60 2.86 3.12 3.38 3.64 3.90 4.16 4.42 4.68 4.94 5.20 5.46 5.72 5.98 6.24 6.50

0.14 0.29 0.43 0.57 0.71 0.86 1.00 1.14 1.28 1.43 1.71 2.00 2.28 2.57 2.85 3.14 3.42 3.71 3.99 4.28 4.56 4.85 5.13 5.42 5.70 5.99 6.27 6.56 6.84 7.13

0.20 0.39 0.59 0.78 0.98 1.17 1.37 1.56 1.76 1.95 2.34 2.73 3.12 3.51 3.90 4.29 4.68 5.07 5.46 5.85 6.24 6.63 7.02 7.41 7.80 8.19 8.58 8.97 9.36 9.75

0.26 0.52 0.78 1.04 1.30 1.56 1.82 2.08 2.34 2.60 3.12 3.64 4.16 4.68 5.20 5.72 6.24 6.76 7.28 7.80 8.32 8.84 9.36 9.88 10.40 10.92 11.44 11.96 12.48 13.00

0.40 0.81 1.21 1.61 2.01 2.42 2.82 3.22 3.62 4.03 4.83 5.64 6.44 7.25 8.05 8.86 9.66 10.47 11.27 12.08 12.88 13.69 14.49 15.30 16.10 16.91 17.71 18.52 19.32 20.13

0.61 1.22 1.83 2.44 3.05 3.66 4.27 4.88 5.49 6.10 7.32 8.54 9.76 10.98 12.20 13.42 14.64 15.86 17.08 18.30 19.52 20.74 21.96 23.18 24.40 25.62 26.84 28.06 29.28 30.50

1.09 2.19 3.28 4.37 5.46 6.56 7.65 8.74 9.83 10.93 13.11 15.30 17.48 19.67 21.85 24.04 26.22 28.41 30.59 32.78 34.96 37.15 39.33 41.52 43.70 45.89 48.07 50.26 52.44 54.63

2.11 4.21 6.32 8.42 10.53 12.63 14.74 16.84 18.95 21.05 25.26 29.47 33.68 37.89 42.10 46.31 50.52 54.73 58.94 63.15 67.36 71.57 75.78 79.99 84.20 88.41 92.62 96.83 101.04 105.25

3.12 6.24 9.36 12.48 15.60 18.72 21.84 24.96 28.08 31.20 37.44 43.68 49.92 56.16 62.40 68.64 74.88 81.12 87.36 93.60 99.84 106.08 112.32 118.56 124.80 131.04 137.28 143.52 149.76 156.00

4.99 9.99 14.98 19.97 24.96 29.96 34.95 39.94 44.93 49.93 59.91 69.90 79.88 89.87 99.85 109.84 119.82 129.81 139.79 149.78 159.76 169.75 179.73 189.72 199.70 209.69 219.67 229.66 239.64 249.63

9.04 18.07 27.11 36.14 45.18 54.21 63.25 72.28 81.32 90.35 108.42 126.49 144.56 162.63 180.70 198.77 216.84 234.91 252.98 271.05 289.12 307.19 325.26 343.33 361.40 379.47 397.54 415.61 433.68 451.75

32.40 64.79 97.19 129.58 161.98 194.37 226.77 259.16 291.56 323.95 388.74 453.53 518.32 583.11 647.90 712.69 777.48 842.27 907.06 971.85 1036.64 1101.43 1166.22 1231.01 1295.80 1360.59 1425.38 1490.17 1554.96 1619.75

0.07 0.13 0.20 0.26 0.33 0.39 0.46 0.52 0.59 0.65 0.78 0.91 1.04 1.17 1.30 1.43 1.56 1.69 1.82 1.95 2.08 2.21 2.34 2.47 2.60 2.73 2.86 2.99 3.12 3.25

Child Amount Child Life and AD&D Premium Child Life only Premium Premiums shown are approximate

34 | Pierce Group Benefits

$1,000

$5,000

$10,000

0.10 0.09

0.53 0.46

1.04 0.91

FLEXIBLE SPENDING ACCOUNTS How the AmeriFlex Plan Works If you participate in the AmeriFlex FSA plan, you will elect to have a specified amount of “pre-tax” money deducted from your paycheck each pay period. These funds are subtracted from your gross earnings before taxes and put into an FSA that you can then use to pay for eligible out-of-pocket expenses.

-Increase your take-home pay with an FSA plan!

Eligible Expenses Medical FSA Eligible Expenses A medical FSA (also referred to as a “Health FSA”) is used to pay for healthcare expenses that are not covered under your medical or other insurance plan. The IRS determines what expenses are eligible for reimbursement under a medical FSA. IRSqualified expenses may include:  



Co-pays, deductibles, and other payments that you are responsible for under your health plan Expenses that may not be covered under your health plan, such as: o Routine exams o Dental care o Prescription drugs o Orthodontia (check with your employer to determine if orthodontia is allowed under your plan and what reimbursement method is used) o Eye care (including Lasik, glasses, and contact lenses) o Hearing aids o Well-baby care Miscellaneous expenses such as: o Certain over-the-counter healthcare expenses* (Band-aids, First Aid supplies) o Individual psychiatric or psychological counseling o Diabetic equipment and supplies o Durable medical equipment o Qualified medical products or services provided by a doctor

Some examples of ineligible expenses include insurance premiums, teeth whitening, prescription drugs for male-pattern baldness, and most cosmetic procedures. A more comprehensive database of eligible and ineligible expenses can be found by logging in to your personal account on the AmeriFlex Web site (www.myameriflex.com). Please contact AmeriFlex Member Services at 888.868.FLEX (3539) for more information on how to set up online account access. *Note: Effective January 1, 2011, health care reform law mandates that expenses incurred for over-the-counter medicines and drugs (with the exception of insulin) will not be eligible for reimbursement under a health FSA or HRA unless you have a valid prescription.

Dependent Day Care Spending Account Eligible Expenses With a Dependent Day Care Account, you can set aside pre-tax payroll deductions to reimburse the expenses associated with day care for your qualified dependents. Eligible expenses must meet the following requirement:  The care of the dependent must enable you and your spouse to be employed  The amount to be reimbursed must not be greater than your spouse’s income or your income, whichever is less  The child must be under the age of 13 and must be your dependent under federal tax rules  The services may be provided in your home or another location, but not by someone who is your minor child or dependent for income tax purposes (e.g. an older sibling) – the caregiver’s SSN will be required  If the services are provided by a daycare facility that cares for six or more children simultaneously, the facility must comply with state and local day care regulations  Services must be for the physical care of the child, not for education, meals, etc.

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Flexible Spending Accounts

Qualified dependent care expenses also include costs for the care of the spouse or other adult dependent who lives in your home and is incapable of self-care, has gross income below the exemption amount in IRS Code 151, is dependent on you for more than half their support, and is not anyone else’s qualifying child (e.g. an invalid parent). The same rules that apply for childcare apply to the care of other dependents, except the dependent need not be under age 13.

Funding Your Account The maximum amount you can contribute to your FSA depends on the type of account that you select. Your employer determines the maximum annual allowable contribution for your Medical Flexible Spending Account while the government sets the maximum amount for your Dependent Day Care Spending Account.

Determining Account Contributions 



Medical: Your employer determines the maximum allowable contribution for your Medical Flexible Spending Account.

Within that maximum, you determine your contribution for yourself and your eligible dependents based on expenses you expect to incur in the upcoming plan year. Your annual contribution is then divided by your number of pay periods, and that amount will be deducted pre-tax each pay period.

Please note: Effective January 1, 2015, health care reform law will increase the annual limit on medical FSA contributions to $2,550.

Dependent Day Care: The IRS establishes the contribution limits for Dependent Day Care Accounts.

The “Use It or Lose It” Rule If you contribute dollars to a reimbursement account and do not use all the money you deposit, you will lose any remaining balance in the account at the end of the eligible claims period. This rule, established by the IRS as a component of taxadvantaged plans, is referred to as the “use it or lose it” rule.

To avoid losing any of the funds you contribute to your FSA, it’s important to plan ahead as much as possible to estimate what your expenditures will be in a given plan year. AmeriFlex has created an FSA worksheet to help you determine how much you might need to contribute to your FSA. See the following worksheet or visit the FSA section of the AmeriFlex Web site (www.myameriflex.com) to access the worksheet.

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Flexible Spending Accounts

Paying for Eligible Expenses The AmeriFlex Convenience Card The easiest way to pay for eligible expenses is to use your AmeriFlex Convenience Card, which provides you with access to your FSA accounts (Medical or Dependent Day Care) with a single card. The AmeriFlex Convenience Card works just like a regular debit card, but with three important differences:   

Its use is limited to specific merchants* and to expenses deemed eligible by your plan.

You cannot use your AmeriFlex Convenience Card at an ATM or to obtain “cash back” when making a purchase.

You are not given a PIN with this card. Should a merchant or provider ask you for a PIN, simply explain that this card does not require one. If given the option between “DEBIT” or “CREDIT” at the terminal, choose “CREDIT.”

*Use of the AmeriFlex Convenience Card is limited to day care providers; medical care providers such as hospitals, doctors’ offices, optometrists, dentist, orthodontists, pharmacies, or other merchants providing prescription and over-the-counter eligible products. Your card cannot be used at non-qualified businesses such as gas stations, retailers, convenience stores, etc.

Filing a Manual Claim If you do not use your AmeriFlex Convenience Card to pay for an eligible expense, you can also pay for the expenses out-ofpocket and then get reimbursed from your FSA by filing a manual claim. To file a manual claim, simply complete the AmeriFlex Claim Form (available on the Forms section of the AmeriFlex Web site, www.myameriflex.com) and send it to AmeriFlex along with substantiation of the claim. Acceptable forms of substantiation include itemized receipts and the Explanation of Benefits (EOB) from your insurance carrier.

Claims can be submitted via mail, fax, or e-mail to: AmeriFlex (Attn: Claims Department) P.O. Box 269009 Plano, TX 75026 Fax: 888.631.1038 (Attn: Claims Department) E-mail: claims@myameriflex.com As an added convenience, you can also submit your claim and supporting documentation online through the AmeriFlex Convenience Portal! Visit www.myameriflex.com or contact AmeriFlex Member Services for more information about this option.

Information required on all claim requests includes: the date of service, the product or service description, prescription drug names and numbers, the total dollar amount being requested, the service provider’s name, and, for dependent day care requests, the provider’s signature and tax ID or Social Security Number.

When you submit a claim by fax or mail, you can opt to have your reimbursement mailed to you as a check or direct-deposited into your bank account.

Your Card Account Balance and Transaction Receipts 

What if there’s not enough money in my account?

If you charge more than the available balance in your account, the transaction will be denied. You can obtain your current account balance by logging in to your account from the AmeriFlex Web site (www.myameriflex.com) or by calling the AmeriFlex Interactive Voice Response System (available 24/7) at 888.868.Flex (3539). Be sure to keep track of your account balance to avoid denied charges.



Do I need my receipts?

Possibly, so please be sure to save all your receipts as proof that FSA funds were used to pay for eligible expenses!

For certain expenses, AmeriFlex may need additional information, including receipts, to verify eligibility of the expense and to comply with IRS rules. That’s why it’s important to save your receipts and fax or mail them promptly if requested. Failure to comply could jeopardize the tax-exempt status of your account and cause the card to be deactivated.

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Flexible Spending Accounts

FSA Election Changes What if I want to make a change to my FSA Election?

In general, you cannot change your FSA election in the middle of a plan year. However, the IRS allows participants to make changes to their election if they experience what is referred to as a “qualifying event” that causes them to have a change in personal status. Qualifying events include:       

Change in provider (Dependent Day Care only) Change in cost of day care (Dependent Day Care only) Change in legal marital status Change in number of dependents Change in employment status Change in work schedule (increase or decrease in hours) Dependent satisfies (or ceases to satisfy) requirements for eligibility

The election change must be consistent with the qualifying event. A change is considered consistent with the qualifying event for Medical FSAs if the following occurs:  

The employee, spouse, or dependent is gaining or losing eligibility for health coverage.

The election change corresponds with the gain or loss of coverage.

Employee Termination/Claims Procedure AmeriFlex will deactivate the terminated employee’s AmeriFlex Convenience Card on the date they are notified of the termination. Any eligible expenses incurred, and not yet submitted for reimbursement prior to or on the date of termination, must be filed using a manual claim form and must be received by AmeriFlex within the run-out period described in the Summary Plan Description.

Tax Implications Will pre-taxing have an impact on Social Security benefits?

Reductions in your taxable pay may lead to a reduction in Social Security benefits; however, for most employees, the reduction in Social Security benefits is insignificant when compared to the value of paying lower taxes now.

Dependent Day Care Tax Filing On your tax return you must report the correct name, address, and taxpayer identification number (TIN) of your dependent care provider. If your dependent care provider is exempt from federal income taxation, you are not required to report TIN; however, you must report the correct name and address of the exempt provider and write “tax-exempt” in the space provided for the TIN.

Tax Credits vs. Dependent Care Spending Accounts If you participate in a Dependent Care Spending Account, you cannot claim credits on your income tax return for the same expenses. Also, any amount reimbursed under this plan will reduce the amount of other dependent care expenses that you can claim for purposes of tax credits. Before you enroll in a Dependent Day Care Account, evaluate whether the federal income tax credit or the Dependent Care Spending Account is best for you. Refer to the following federal tax forms and publications for more information (available at http://www.irs.gov/):    

Form 2441 (Child and Dependent Care Expenses) Form 1040 Schedule EIC and IRS Publication 596 (Earned Income Credit) Form 8812 and IRS Publication 972 (Child Tax Credit) Frequently Asked Questions

Contact Information      

24/7 Interactive Voice Response (IVR): 888.868.3539 Member Services Toll-Free Phone: 888.868.3539 (8:30a.m. to 8:00p.m. EST) Web: www.myameriflex.com Member Services Email: service@myameriflex.com Fax: 800.282.9818 Mail: 3000 Internet Blvd., Suite 200, Frisco, Texas 75034

This information is presented for information purposes only and is not intended as legal, tax, accounting, or other professional advice.

Individuals concerned about their own individual tax situation are encouraged to consult with a professional advisor. Furthermore, the information in this kit is also subject to change at any time as laws and regulations change.

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Flexible Spending Accounts Important Information

AmeriFlex Flexible Benefits Plan Pierce Group Benefits Plan Year: January 1, 2017 through December 31, 2017 What are my Maximum Annual Contributions?

The maximum you may contribute to the Health Care Flexible Spending Account is $2,550/year The maximum you may contribute to the Dependent Care Flexible Spending Account is $5,000/year What happens if I don’t use all the money in my FSA by the end of the plan year?

By law, employers are not allowed to return leftover money to participants.

How does an FSA work?

First you choose how much money you would like automatically deducted from your paycheck for your health care and/or dependent care FSA. Then you can use a debit card to spend the money in your account on eligible expenses.

If you do not have a debit card, you submit receipts and get reimbursed by check or direct deposit, if available.

When can I start using the money in my FSA account?

You can access your annual contribution at the start of your plan year.

Will I get paid less every pay period if I enroll in an FSA? Yes and No! Your gross, or pre-tax, pay will remain the same. But your “net” pay will be lower because a portion of it will go into your FSA account. The advantage is that this money gets put into your FSA account before taxes, which lowers your “taxable” income. You have complete access to these funds for any qualified medical expense for you and your family.

When do I choose my contribution amount and can I change it anytime?

You choose your FSA contribution amount during your annual enrollment; this is the time of year you can elect and/or change your benefits such as medical, dental, etc. For Pierce Group Benefits, the enrollment period is October 26, 2016 through November 4, 2016. Once your contribution election becomes effective, you won’t be able to change it until the next enrollment period, unless there is a change in your eligibility status (e.g., marital status, having or adopting a child, etc.). You must check with your employer for specific eligibility status change rules.

Instead of enrolling in an FSA, why shouldn’t I just make these deductions on my income tax?

Claiming a tax return deduction is only beneficial for people with substantial uninsured medical expenses. According to the IRS, only medical/dental expenses that exceed 10% of your “adjusted gross income” and are not covered by insurance can be deducted from your income taxes. Most people do not have uninsured medical expenses high enough to qualify for this deduction.

Who is eligible to participate?

Employees who work at least 30 hours per week are eligible to participate. Eligible employees must sign a new enrollment form before the start of each plan year. New employees should speak with their Human Resources Representative to discuss enrollment options and waiting periods.

Eligible employees can claim expenses incurred by their dependents as defined under section 125 of the Internal Revenue Code.

What happens to my FSA contributions if I leave or am terminated from my job?

If you leave or are terminated from your job and have a positive balance in your FSA account, you do have COBRA rights. If you do not exercise those rights, the balance remaining in your FSA will be forfeited.

How may I access my account information?

You may log in to your FSA account anytime to view your account balance, account activity and transaction history.

Access your account at www.myameriflex.com. You may also call AmeriFlex directly at 888-868-3539 to speak to a representative or to access the 24/7 Interactive Voice Response System.

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Flexible Spending Accounts AmeriFlex Mobile App

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Flexible Spending Accounts AmeriFlex Mobile App

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Flexible Spending Accounts Limited Purpose FSA

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CANCER BENEFIT Cancer Assist Plan Provided by Colonial Life The following information highlights the benefits of the current Cancer policy available through your benefits package. If you enrolled in a Cancer Plan prior to this year, you may have different benefits and features than those shown here. You should refer to your personal policy for your exact benefits and features.

Your Benefits Representative can provide you with further information on which plan you have, and assist with any questions.

Please meet with your Benefits Representative during your enrollment period or call the Pierce Group Service Center at 1-888-662-7500 for any assistance.

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Cancer Benefit

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Cancer Benefit

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Cancer Benefit

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Cancer Benefit

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Cancer Benefit

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Cancer Benefit

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Cancer Benefit

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Cancer Benefit

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Cancer Benefit

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Cancer Benefit

Individual Cancer Rates LEVEL 1 – Monthly Premiums - Composite Rates Employee

Employee /Spouse

One-Parent Family

Two-Parent Family

$18.25

$28.75

Level 1 with $100 Cancer Wellness/Health Screening Premium

$18.10

$28.60

LEVEL 2 – Monthly Premiums - Composite Rates Employee

Employee /Spouse

One-Parent Family

Two-Parent Family

$21.95

$34.15

Level 2 with $100 Cancer Wellness/Health Screening Premium

$21.65

$33.85

LEVEL 3 – Monthly Premiums - Composite Rates Employee

Employee /Spouse

One-Parent Family

Two-Parent Family

$27.10

$44.85

Level 3 with $100 Cancer Wellness/Health Screening Premium

$26.65

$44.40

LEVEL 4 – Monthly Premiums - Composite Rates Employee

Employee /Spouse

One-Parent Family

Two-Parent Family

$36.20

$60.00

One-Parent Family

Two-Parent Family

$1.75

$1.25

$1.75

$2.50

$1.60

$2.60

$7.80

$17.05

Level 4 with $100 Cancer Wellness/Health Screening Premium

$35.60

$59.40

OPTIONAL RIDERS Employee

Employee /Spouse

Specified Disease Hospital Confinement Rider Premium

$1.25

Initial Diagnosis of Cancer Rider (per $1,000) Premium

$1.50

Initial Diagnosis of Cancer Progressive Payment Rider Premium

$7.80

$17.05

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DISABILITY BENEFIT Disability â&#x20AC;&#x201C; Educator Income Plan Provided by Colonial Life The following information highlights the benefits of the current Disability policy available through your benefits package. If you enrolled in a Disability Plan prior to this year, you may have different benefits and features than those shown here. You should refer to your personal policy for your exact benefits and features.

Your Benefits Representative can provide you with further information on which plan you have, and assist with any questions.

Please meet with your Benefits Representative during your enrollment period or call the Pierce Group Service Center at 1-888-662-7500 for any assistance.

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Disability Benefit

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Disability Benefit

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Disability Benefit

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Disability Benefit

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Disability Benefit

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Disability Benefit

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Disability Benefit

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Disability Benefit

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ACCIDENT BENEFIT Accident 1.0 Plan Provided by Colonial Life The following information highlights the benefits of the current Accident policy available through your benefits package. If you enrolled in an Accident Plan prior to this year, you may have different benefits and features than those shown here. You should refer to your personal policy for your exact benefits and features.

Your Benefits Representative can provide you with further information on which plan you have, and assist with any questions.

Please meet with your Benefits Representative during your enrollment period or call the Pierce Group Service Center at 1-888-662-7500 for any assistance.

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Accident Benefit

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Accident Benefit

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Accident Benefit

Accident 1.0 â&#x20AC;&#x201C; Preferred with Health Screening Monthly Premiums Named Insured Employee & Spouse One-Parent Family Two-Parent Family

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$21.15 $28.97 $32.67 $40.48

MEDICAL BRIDGE INDEMNITY BENEFIT Individual Medical Bridge Plan Provided by Colonial Life The following information highlights the benefits of the current Medical Bridge policy available through your benefits package. If you enrolled in a Medical Bridge Plan prior to this year, you may have different benefits and features than those shown here. You should refer to your personal policy for your exact benefits and features.

Your Benefits Representative can provide you with further information on which plan you have, and assist with any questions.

Please meet with your Benefits Representative during your enrollment period or call the Pierce Group Service Center at 1-888-662-7500 for any assistance.

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Medical Bridge Indemnity Benefit

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Medical Bridge Indemnity Benefit

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Medical Bridge Indemnity Benefit

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Medical Bridge Indemnity Benefit

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GROUP CRITICAL CARE BENEFIT Group Critical Care Plan Provided by Colonial Life The following information highlights the benefits of the current Group Critical Care policy available through your benefits package. If you enrolled in a Critical Care Plan prior to this year, you may have different benefits and features than those shown here. You should refer to your personal policy for your exact benefits and features.

Your Benefits Representative can provide you with further information on which plan you have, and assist with any questions.

Please meet with your Benefits Representative during your enrollment period or call the Pierce Group Service Center at 1-888-662-7500 for any assistance.

GROUP CRITICAL CARE – PLAN 1 – CANCER AND SPECIFIED DISEASE

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Group Critical Care Benefit Plan 1 â&#x20AC;&#x201C; Cancer & Specified Disease

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Group Critical Care Benefit First Diagnosis Building Benefit Rider â&#x20AC;&#x201C; Specified Disease & Cancer (Plan 1)

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Group Critical Care Benefit Plan 3 – Specified Disease GROUP CRITICAL CARE – PLAN 3 – SPECIFIED DISEASE

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Group Critical Care Benefit Plan 3 â&#x20AC;&#x201C; Specified Disease

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Group Critical Care Benefit First Diagnosis Building Benefit Rider â&#x20AC;&#x201C; Specified Disease (Plan 3)

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Group Critical Care Benefit Health Screening Benefit

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TERM LIFE INSURANCE Term Life 1000 Plan Provided by Colonial Life The following information highlights the benefits of the current Term Life policy available through your benefits package. If you enrolled in a Term Life Plan prior to this year, you may have different benefits and features than those shown here. You should refer to your personal policy for your exact benefits and features.

Your Benefits Representative can provide you with further information on which plan you have, and assist with any questions.

Please meet with your Benefits Representative during your enrollment period or call the Pierce Group Service Center at 1-888-662-7500 for any assistance.

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Term Life Insurance

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UNIVERSAL LIFE INSURANCE Universal Life 1000 Plan Provided by Colonial Life The following information highlights the benefits of the current Universal Life policy available through your benefits package. If you enrolled in a Universal Life Plan prior to this year, you may have different benefits and features than those shown here. You should refer to your personal policy for your exact benefits and features.

Your Benefits Representative can provide you with further information on which plan you have, and assist with any questions.

Please meet with your Benefits Representative during your enrollment period or call the Pierce Group Service Center at 1-888-662-7500 for any assistance.

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Universal Life Insurance

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WHOLE LIFE INSURANCE Whole Life 1000 Plan Provided by Colonial Life The following information highlights the benefits of the current Whole Life policy available through your benefits package. If you enrolled in a Whole Life Plan prior to this year, you may have different benefits and features than those shown here. You should refer to your personal policy for your exact benefits and features.

Your Benefits Representative can provide you with further information on which plan you have, and assist with any questions.

Please meet with your Benefits Representative during your enrollment period or call the Pierce Group Service Center at 1-888-662-7500 for any assistance.

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Whole Life Insurance

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IDENTITY THEFT SHIELD & LIFE EVENTS LEGAL PLAN Legal Plan Benefits Provided by Legal Shield

Special Group Rates: 24 Deduction Legal Plan Only

9.48

IDShield Individual

4.48

Legal + IDShield Individual

13.95

IDShield Family

9.48

Legal + IDShield Family

16.95

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UnitedHealthcare - Health Insurance Please see the inside of your Benefit Booklet for more information myuhc.com – Take advantage of easy, timesaving online tools. You can check eligibility, benefits, claims, claim payments, search for a doctor and hospital and more.

24-hour nurse support – A nurse is a phone call away and you have other health resources available 24-hours a day, 7 days a week to provide you with information that can help you make informed decisions. Call the number on the back of your ID card.

Customer Care telephone support – Call a customer care professional using the toll-free number on the back of your ID card.

AlwaysCare - Dental Insurance

Flexible Spending Accounts – AMERIFLEX

Customer Service………………………………….…1-888-729-5433 Internet Address…………………..…www.AlwaysCareBenefits.com

Mailing Address…..7 Carnegie Plaza Ste. 200, Cherry Hill, NJ 08003 Internet Address for Ameriflex………………www.myameriflex.com For questions, duplicate cards and other service questions contact:

AlwaysCare - Vision Insurance Customer Service………………………………….…1-888-729-5433 Internet Address…………………..…www.AlwaysCareBenefits.com

Sun Life – Group Term Life Insurance Customer Service.........................................................1-800-442-7742

For additional information concerning plans offered to employees of Pierce Group Benefits, please contact the North Carolina Service Center at 1-888-662-7500, ext. 100

Medical or Dependent Care Customer Service……....1-888-868-3539 Please fax claims to the number printed on your form

For Directions on checking your Flexible Spending Account balance and history online (cardholders only) and accessing manual claim forms, please visit www.myameriflex.com.

Colonial Life Visit ColonialLife.com to set up your personal account. Download the free My Colonial Life app available at the Apple iTunes store to access claims and policy information!

Customer Service & Wellness Screenings 1-800-325-4368 TDD for hearing impaired customers call 1-800-798-4040

Internet Address www.coloniallife.com

Claims Fax 1-800-880-9325

If you wish to file a Wellness/Cancer Screening claim for a test performed within the past 12 months, you need the name and date of the test performed as well as your doctor’s name and phone number. Colonial also needs to know if this is for you or another covered individual and their name and social security number. You may:  FILE BY PHONE! Call 1-800-325-4368 and provide the information requested by Colonial’s Automated Voice Response System, 24 hours per day, 7 days a week, or  SUBMIT ON THE INTERNET using the Wellness Claim Form at www.coloniallife.com, or  Write your name, address, social security number and/or policy/certificate number on your bill and indicate “Wellness Test.” Fax this to Colonial at 1-800-880-9325 or MAIL to PO Box 100195, Columbia, SC 29202 If your Wellness/Cancer Screening test was more than one year ago, you must fax or mail Colonial a copy of the bill or statement from your doctor indicating the type of procedure performed, the charge incurred and the date of service. Please write your full name, social security number, and current address on the bill.

Please Note: If your cancer policy includes a second part to the screening benefit, bills for tests covered and a copy of the diagnostic report (reflecting the abnormal reading of your first test) must be mailed or faxed to us for benefits to be provided.

When you terminate employment with Pierce Group Benefits, you have the opportunity to continue your Colonial coverage either through direct billing or automatic payment through your bank account. Please contact Colonial at 1-800-325-4368 to request the continuation of benefits form.